Name: White Lace Motor Inn
Address: 73 Nebo Rd Mackay, Mackay, 4740, AU

10/10

Exceptional

02 Aug 2026

Wojciech

Friendly and helpful staff and free continental breakfast a bonus.

10/10

Exceptional

01 Aug 2026

Tamiera

.

10/10

Exceptional

28 Jul 2026

Peter

All good

6/10

Pleasant

18 Jul 2026

Carol

Average accommodation. Shower rose not original and you could not stand under it.Had to be hand held. Freezer did not work and frig not cold.

10/10

Exceptional

14 Jul 2026

Shan

Pleasant motel with nice surroundings. Friendly staff. Was able to do some washing so that was a bonus. Clean and tidy room. Short walk to shops nearby. An enjoyable stay, thank you.

Partner

10/10

Exceptional

12 Jul 2026

Deborah

Was a great one night stop over. Clean and comfortable. Close to a Bistro and provided a basic breakfast onsite. Staff very friendly.

8/10

Excellent

09 Jul 2026

FIONA

Extremly helpful and friendly staff. Great breakfast offering in the morning. Excellent convenient location. Fabulous hot shower and really comfortable bed. I would stay here again on my next visit.

Self

8/10

Excellent

06 Jul 2026

Suzette

Free breakfast, simple but very convenient. Walked over to bowls club as suggested by staff, excellent bistro, was given member discount.

Family

10/10

Exceptional

05 Jul 2026

Lynne

Easy parking
Staff lovely very helpful
Breakfast basic
Room very clean just dated furnishings

Family

10/10

Exceptional

04 Jul 2026

Kelly-ann

Good old school hospitality. Helpful staff and great breakfast to start the day

Partner

10/10

Exceptional

02 Jul 2026

Rodney

Clean room
Great staff
Nice easy breakfast

Partner

10/10

Exceptional

29 Jun 2026

Denise

Free breakfast, bowls club right behind motel for dinner, staff very helpful

Family_with_children

8/10

Excellent

29 Jun 2026

Valmai

Parking just outside our door which is excellent. They also have a free breakfast included consisting of cereal and toast with juice coffee and tea.

Partner

8/10

Excellent

28 Jun 2026

Elizabeth

Smelled great coming into the room ,nice clean sheets but only 1 blanket ( 2 beds ) so had to buy one.
Seemed clean but as a cleaner myself I found mould in the bathroom , and dust in areas that don't always need cleaning.
Shower was very nice and hot.

10/10

Exceptional

18 Jun 2026

Michael

Allgood

Partner

8/10

Excellent

12 Jun 2026

Lynette

I really appreciated the breakfast. Thank you.

Partner

10/10

Exceptional

08 Jun 2026

Vicki

Everything was clean and comfortable, good amenities y

Partner

8/10

Excellent

07 Jun 2026

Donna

Need to wash their blankets and curtains. Was very dusty smelling and the blankets were stained and dirty. Unusual as I have stated here before and this was not the case.

Family_with_children

2/10

Poor

27 May 2026

Rowena

This was bad, probably the worst. Like, bad staff. When we got into the room, one of the lights was broken. The fridge placement was blocking a dresser that kept plates and cups to make tea and coffee in. The bathroom sliding door was freely hanging off, and we had to leave early in the morning. There were no dim lights, so it was hard to navigate around in the dark.

Overall, 0/10

Family

8/10

Excellent

21 May 2026

Raymond

Easy parking.

Partner

8/10

Excellent

21 May 2026

Steve

Ok

8/10

Excellent

16 May 2026

Allison

Great value for your money.
Could have done with some more cutlery

Family

2/10

Poor

16 May 2026

Dale

This is a very old and dated motel, taps falling off in your hand, unable to stop the shower head from dribbling all night, pillows extremely thin, hasn’t been maintained in years!!
Directly under
Flight path of Airport

10/10

Exceptional

04 May 2026

karen

Liked the spacious room, light breakfast free supplied

Friends

6/10

Pleasant

03 May 2026

Tracee

The room met our expectations but the shower had a step of around 30cms which you climbed onto then stepped into a large bath/shower combo that would have been 45 cms. We stayed for 3 nights and when we arrived home on the 2nd night we had no hot water. There were 3 of us. Manager did not offer any alternative. 3rd night arrived home and still no hot water but were offered use of a shower in another room..

Partner

4/10

Poor

27 Apr 2026

Janine

Although the room looked clean, there were ants in both beds. They were remade but we found more later and a small cockroach.
The 'spa bath' was not working and was very difficult to get in and out of to have a shower.
Being directly under a flight path also meant lots of overhead noisy planes.
They offered breakfast but it finishes at 8am so not great for tourists on holidays. Hence we never got to try it.
The place is very pretty to look at in the outside but I would not stay again.

Family

8/10

Excellent

23 Apr 2026

Eric

Quiet room. Secure parking.

Self

8/10

Excellent

20 Apr 2026

Jess

Located in a convenient location and easily accessible. Room was as described.

Family_with_children

8/10

Excellent

19 Apr 2026

Tracie

Staff helpful, rooms clean and tidy.

Partner

4/10

Poor

17 Apr 2026

Aimee

Mould all over the bathroom, looks like it hasn't been cleaned in years. Stains all over the carpet. Dirty plates left for use in the room.

Family_with_children

8/10

Excellent

06 Apr 2026

brian

good stay

Self

8/10

Excellent

03 Apr 2026

Neville

I left early and forgoed breakfast,
Rooms are good , only issue was a person or persons coming in late and banging car doors and slamming doors in unit.
No respect but not owners responsibility, it's people with no respect

Family_with_children

8/10

Excellent

30 Mar 2026

Susan

Off-street parking right outside the room, basic room but clean and comfortable, hot water took a long time to come through but then hot enough, good location near food outlets, light continental breakfast however cereals should be in sealed containers.

6/10

Pleasant

21 Mar 2026

Damian

Limited reception hours and unanswered contacts to the ‘manager on duty’ meant we were unable to use WiFi nor obtain milk and clean towels. The once sparkling White Lace Motel is now tired and shabby and sadly like a lot of motels, seemingly being let run down by inattentive and disinterested owners… sorry to say!!!

8/10

Excellent

16 Mar 2026

Maxine

The Motor Inn is of the older style. The room was clean it smelt fresh. Bed was comfortable and the linen clean.
A no fuss budget motel well priced. So if your not look for a bed and a few hours in the room this was fine.

Family

6/10

Pleasant

09 Mar 2026

Karen

Easy to find
Clean room
Comfortable bed
Breakfast was included but only between 6 and 8am so didn't bother.
No hot water to my room, spoke to owner he said leave water running longer, waited 20 min still not hot. Cold shower only. Small patio with table and chairs but no privacy from neighbours and no cover from rain.
Disappointing

Self

6/10

Pleasant

08 Mar 2026

Duane

Room was average

Family_with_children

10/10

Exceptional

05 Mar 2026

Douglas

parking was easy

Partner

8/10

Excellent

05 Mar 2026

Geoffrey

Don't know

Partner

10/10

Exceptional

05 Mar 2026

Hung, Jun

The property is quite old and dated, but overall it was still reasonably comfortable. The room and parking spaces were both very spacious, which was convenient.

Some facilities show signs of age and wear, and I noticed spider webs in a few areas of the room. However, everything was still functional and usable. Interestingly, the fridge seemed relatively new compared to the rest of the room.

The front desk service was fairly average. On the morning I was due to change rooms (as I had booked a different room type), the male owner knocked on my door before the official checkout time and asked me to leave so that cleaning could begin. While I understood the need to prepare the room, it felt slightly uncomfortable as it was still before checkout time.

That said, I do appreciate that I was allowed to check in early to the another room later that day.

Overall, it is an older property but still workable for a short stay. Future guests who are not concerned about modern facilities may still find it acceptable

Self

6/10

Pleasant

01 Mar 2026

Michelle

The guy at reception was approachable, the room was neat and tidy. But the chair on the patio I didn’t sit in as they were broken and tired up. Could be replaced. And the toilet seat in the room did not fit, so one of my major hates is for a women to sit on porcelain,which is what happened, get one that fits. Although OK overall but need a little attention on these things.

Partner

8/10

Excellent

17 Feb 2026

Stephen

Ok

6/10

Pleasant

06 Feb 2026

Kay

Had trouble with hot water. No teaspoons only one mug and one very small up. Gentleman came up fixed hot water but still had to wait 10mins for it to come through.

Business Family

8/10

Excellent

06 Feb 2026

Gavin

Clean room, comfortable bed, quiet

Leisure Partner

8/10

Excellent

23 Jan 2026

Sue-ellen

Always clean both inside rooms and outside.

Leisure

8/10

Excellent

20 Jan 2026

Alan

Good Room and nice continental breakfast

Self

10/10

Exceptional

04 Jan 2026

Krupa

Room was clean and tidy. Check in process was good. Continental breakfast was easy. The mattresses were a bit uncomfortable but other than that, everything was seamless

Leisure Family

6/10

Pleasant

04 Jan 2026

Pauline

Overall the place was okay. Bit run down and in need of a touch of paint and a dusting of cobwebs but as we were only there for the night it had a good shower and clean linen, tv and aircon.

Partner

10/10

Exceptional

28 Dec 2025

Marc

Clean room that has been well looked after with courteous staff.

Leisure Family_with_children

8/10

Excellent

12 Dec 2025

S

Fridge was turned off & door open with a wet towel on the floor

Friends_and_family Family

8/10

Excellent

11 Dec 2025

Steven

Yes

8/10

Excellent

10 Dec 2025

Brett

Large, clean room.

Business Self

4/10

Poor

02 Dec 2025

margaretha

Noisy room, the staff help me copy a paper ne thats it. No friendly place.

Leisure Partner

8/10

Excellent

17 Nov 2025

brian

Great stay everything yu need

Business

2/10

Poor

14 Nov 2025

rose

Rooms where ok, but the reception guy was so rude, customer service was terrible , he kept insinuating we were locals when we told him were from clermont and seemed like the guy wasnt going to check us in

Family

8/10

Excellent

12 Nov 2025

Darren

Yes.

Business Self

2/10

Poor

08 Nov 2025

Annemarie

Room was horrible. Boken lights, curtains & blinds, red marks down the walls, no blankets. Sticky marks on the bench.

Business_and_leisure Self

10/10

Exceptional

07 Nov 2025

Tony

Always great, friendly staff, great location

Business

8/10

Excellent

04 Nov 2025

Stephen

Quiet, nice atmosphere. Breakfast was just right. Room was cosy with no issues.
Will definitely stay there again. Thank you.

8/10

Excellent

03 Nov 2025

Peter

Comfortable and convenient travel stop

Leisure Partner

8/10

Excellent

26 Oct 2025

Gloria

Excellent bistro @ Bowl Club a block away; receive 10 % off when you show your room key. Older motel right on main highway. Value priced

Leisure Partner

6/10

Pleasant

25 Oct 2025

Clinton

Room was very dated and evident of something built 30 years ago. Air con was very good.

Business Self

10/10

Exceptional

19 Oct 2025

Simone

Great clean room! Easy parking and easy access to property!

Leisure Family

4/10

Poor

14 Oct 2025

Abby

.

6/10

Pleasant

13 Oct 2025

Nicole

Property looks nice on the outside but everything is outdated. Staff service great.

6/10

Pleasant

12 Oct 2025

Chris

The place is a bit old and tired, needs a good clean and update of outside table & chairs, had mismatched cups in room & mould on doors. Breakfast was very light, just toast & cereal, no muesli or fruit

Partner

10/10

Exceptional

07 Oct 2025

karen

I would highly recommend this place easy check in
Staff excellent
Room was big and comfortable

Leisure Family

10/10

Exceptional

30 Sep 2025

NEKIA

Clean friendly & convenient.

Leisure Self

8/10

Excellent

25 Sep 2025

sven

Ok

Leisure Partner

6/10

Pleasant

24 Sep 2025

David

Maintenance issues, chair in room was broken, bath was leaking, bed was of a poor condition, nearly folding in half. There was a musky smell when we first walked in.
Service was not a good standard, booked for 2A & 2C but only beds made for 3.
Was not expecting 5 star service but was a very low standard

Leisure Family_with_children

6/10

Pleasant

23 Sep 2025

Brenda

The manager had a very offhand manner. He gave me a key and when I entered the room, the bed had been slept in and the room had not been cleaned, wet towels in the bathroom, full rubbish bins etc. I returned and told the manager and he just gave me a key to the room next door and said go there. Rubbish outside the rooms. The new room was clean and quite ok. An apology or some interest from the manager would have made a difference to my comment.

Leisure Partner

8/10

Excellent

22 Sep 2025

Fiona

You get what you pay for, outside looks great, inside rooms are from the 80's needs a good update, was clean and tidy, new air conditioning, good pillow, rest is like a typical b grade 80's movie

Leisure Family

6/10

Pleasant

19 Sep 2025

Nicole

Not the greatest. Price point was fine with included breakfast which is all we were after but not great overall. Shower not good - alternated between really hot and cold continuously which was NOT good with a small child :/ areas of floors dirty when curtains pulled back. View of VERY untidy/unkept back yard, just a strange vibe and overall it is what we needed but disappointing. Sorry guys :(

Leisure Family_with_children

2/10

Poor

09 Sep 2025

Cheryl

Booked online and arrived to find the room I’d booked given to the person who just drove in apparently there was a lag between me booking and hotel receiving email confirmation from wotif. Only had one room left which was very dirty, bed and pillows need replacing. Had to use shoulder to open door as it needs repairing. Glass doors had kids smeared food all over them. Only good part was the meal at the Bowls Club, staff very friendly and food delicious.

Leisure Family

6/10

Pleasant

08 Sep 2025

Vanessa

It wasn't very clean and the kettle was full of hundreds and hundreds of ants which ran up my hands, arms and all through my bathroom bags/towels when I tried to fill it. Otherwise, it was fine.

2/10

Poor

06 Sep 2025

Michelle

Our room was full of mould, the smell was terrible. There was only one coffee cup and even that had a crack in it. Unclean. Overflowing rubbish bin outside room. Unfriendly service from man at reception.

Leisure Family

6/10

Pleasant

23 Aug 2025

Nicole

Greatful for the large space, however our room was not very clean. Lots of cobwebs. Paint peeling off the ceiling in the bathroom. A tissue used to fill a small hole in the wall. No blankets on beds, and not enough in the cupboard for every bed to have a blanket. No spoons and bent forks in the kitchenette.

Family_with_children

4/10

Poor

17 Aug 2025

Troy

Stayed 2 nights, room felt unclean and wasn't served during our stay. Extra blankets in room were unclean and beds were uncomfortable.

Leisure Family

6/10

Pleasant

09 Aug 2025

Brenton

Great location to suburban bowls club, OK breakfast included but thats about it.
Average rooms, old, no room service for a week during stay.

Leisure Family

2/10

Poor

08 Aug 2025

Adrian

I didn't like the way the property standards had dropped over the past 2 years

10/10

Exceptional

04 Aug 2025

Lynsey

Great nights stay. Room clean with reviewed needed.

Leisure Partner

2/10

Poor

03 Aug 2025

Bryony

Dirty, musty and moldy.
I didn’t want to walk on the floor without shoes as the carpet had stains and looked dirty.
The bathroom had mold on the ceilings and all around the bath/shower.
The first thing you are greeted with walking into the room is a pungent musty smell.
Breakfast was free, can’t expect much I suppose. “Dining room” was dirty, crumbs everywhere, tables not cleaned between use. When done eating, you put your plates etc into a tub. The hot water boiler to make tea and coffee had bugs in it.

Leisure Family

2/10

Poor

27 Jul 2025

.Noelle

Property was old and needed updating.
Outside very dirty

Friends

6/10

Pleasant

25 Jul 2025

David

Convenient, little tun down no restaurant and no options for a hearty breakfast

8/10

Excellent

13 Jul 2025

jessica

It was a good location

6/10

Pleasant

12 Jul 2025

Jason

Clean and tidy. Close to everything.

Leisure

6/10

Pleasant

12 Jul 2025

Russ

Ran out of hot water one morning which was unpleasant. Aldo bed on wheels which tendered to wander when you moved/rolled over.

Leisure Self

2/10

Poor

11 Jul 2025

Elizabeth

Stayed 2 nights, bed sheets had brown marks stains and black grit throught the bed. Got a brown blanket out of the drawer and had lots of stains on it. Aircon remote worked to turn on aircon and thats all the remote screen is blank so no way of knowing what temperature or fan speed its on. The exhaust fan in bathroom sound like a V8 super car idileing. Turn on tap in bathroom and sounds like a freight train and mirror in bathroom very cloudy can't see anything and lights very dull. A metal strip the seperates the vinyl and tiles in lifting up and stuck downn with duck tape which is lifting off and kept kicking it. The main light was not worki g so quite dull. And a 6\" x 6\" microfibre cloth for a teatown. Overall terrible not staying there again.🤑🤑

Business Partner

4/10

Poor

10 Jul 2025

Rebecca

White lace

We booked two family room advertised with queen & 2xtwin and booked due to excellent ratings but this was not the case, the beds were not set up and to make up our own beds for kids, the blankets were dirty, the room itself is dated and not like the pictures, holes in curtains, aircon smells, tv didn’t work in one room, bathrooms had mould and tap in basin didn’t really work more than a dribble, rubbish in garden areas outside room. Not impressed at all and won’t be back. Might look ok from outside but not on inside and not as it is advertised.

Friends_and_family Family

2/10

Poor

07 Jul 2025

Lionel

The room was dirty and very dusty. Bedding was not clean and blanket had a terrible odour. The couch was very dirty and would not sit on it. The outside door was sealed shut. This is a fire hazard. Loose wires hanging out of the wall next to the bed.
The outside of the building was very dirty and needed a good clean. Breakfast was terrible. I cannot understand why this is a 4 star establishment. Front desk closed early. Could reach the front desk as the cell reception was non existent in number 20.
I would not recommend this establishment to anyone. I left early forrgoing my second night.

Leisure Partner

2/10

Poor

05 Jul 2025

Verified traveler

Seemed like there was vomit in the pull out bed that was still wet.

Friends_and_family Family

8/10

Excellent

03 Jul 2025

Peter

Dated but clean and comfortable, very handy to nearby bowling club( 10% motel discount on food and drinks)

Leisure Friends

8/10

Excellent

02 Jul 2025

Julie

It was what I expected

4/10

Poor

30 Jun 2025

Amanda

Didn’t enjoy our stay ,right under flight path on main rd .. noisy neighbours
Terrible bed
Just stopped for a good nights sleep and got none should of kept driving

4/10

Poor

26 Jun 2025

Daniel

Bed sheets were clean but that was about it. The older man at reception was quite rude.
When they say breakfast included its just cereal.

Business Partner

2/10

Poor

23 Jun 2025

Brianna

Very dusty and unclean. Graffiti on back of bathroom door. Curtains broken. Smudges on wall that looked very suspect.

Leisure Family

6/10

Pleasant

23 Jun 2025

Dulcie

Room serviced once in 8 night stay

Leisure Partner

10/10

Exceptional

19 Jun 2025

Kay

Everything was great. When we checked in we were advised where breakfast was available and where we could get dinner, it was seamless and great.
Room was comfy and access to highway easy on our way out of town.

Leisure Partner

2/10

Poor

13 Jun 2025

Thachakorn

I recently stayed at this hotel and was quite disappointed with the service. The front desk staff lacked hospitality and seemed unfriendly.
In room 38A, the toilet water was running nonstop day and night, which was both noisy and wasteful.
The room itself was not well maintained — the door had visible dirty fingerprints, and the furniture was poorly arranged, making it impossible to open the closet properly.
Overall, it felt like attention to detail and guest comfort were not priorities.

Business_and_leisure Family_with_children

8/10

Excellent

11 Jun 2025

Rose

Needs a new shower head in the one i.

Stayed in everything thing else is good

Leisure