Name: Direct Hotels - Pacific Sands
Address: 3 Kirribilli Avenue, East Mackay, 4740, AU

8/10

Excellent

05 Jul 2026

Sandra

Room was alright. No places to eat nearby. Uber will deliver. Car park is locked and undercover.

Partner

10/10

Exceptional

27 Jun 2026

Mahala

The room was clean and we enjoyed our weekend

Partner

10/10

Exceptional

21 Jun 2026

Phillip

Staff were excellent, very friendly & helpful. Room was good size & good value.
Very good security on the prperty.
Clean, but could be better & a little maintenance would help.
But, happy to stay there again.

Partner

10/10

Exceptional

21 Jun 2026

Peter

Excellent the staff are wonderful

Friends_and_family Friends

8/10

Excellent

13 Jun 2026

Sam

Great location for a beach walk and good undercover parking =)

Friends

4/10

Poor

08 May 2026

Lauren

I would never stay here again. The room stunk of smoke, there were marks on the carpet & walls. Dead bugs on the window sill. Tv remote didn't work. The bed was the worst I've slept in for a long time. Two singles pushed together which is standard in a lot of places these days but if u lay on one side there was a 5-10cm height difference on the two sides. It was not pleasant. Other than the windows above the bed there's no natural light AND there's a building site behind you that start wk at 0630. Way overpriced for what it was. Check in & parking were no issue

Self

6/10

Pleasant

13 Apr 2026

Diane

Parking was secure and access to the room was easy once I got in. The room was temperate and comfortable but the Apartment building is new and getting onto town was a drive away. After driving 6 hours to get there I would have preferred to have been told prior to arrival that I needed my car to go shopping or our out to dinner.

Self

4/10

Poor

07 Feb 2026

Kathy

The entrance door was sticking and had to be careful that it had closed properly. Room was sufficient size but the window wouldn’t close properly. This resulted in occasional smell of cigarettes from elsewhere. The window screens were extremely dusty and dirty. The bed was saggy and I could feel the springs, which clunked as you moved on the bed. The shower was filthy from soap scum and flick mix on the vanity was loose. Overall very unloved and poor maintenance.

Business_and_leisure Partner

10/10

Exceptional

06 Feb 2026

Jayden

Always an amazing stay

Leisure Self

2/10

Poor

30 Jan 2026

Georgia

Not a 4 star hotel. The room was dirty, damaged and smelt. The washing machine leaked, a door handle in the bathroom was hanging off classing it dangerous, the shower was extremely loud with clear plumbing issues.
The ceiling fan in the bedroom made noise and you couldn’t leave it on. Broken TV remote, buttons didn’t work. Wifi for the TV when playing Netflix was slow. And to get wifi on your phone it’s extra money.

It’s $25 to get housekeeping to come clean your sheets and get fresh towels - absolutely ridiculous to be charging the same amount as serviced apartments when it has no housekeeping, lacks maintenance and has some of the rudest staff Ive ever encounter in costumer service.

The manager was short, blunt, rude and made weird smirking faces. She cut me off on the phone and spoke over me. Very unprofessional.

I do not recommend staying here.

8/10

Excellent

06 Jan 2026

Mathew

Great place to stay but the experience is let down by terrible WiFi

Business Self

10/10

Exceptional

03 Jan 2026

Sam

Great place to stay for an overnight stay in Mackay. Great size apartments, easy check in.

Leisure Partner

8/10

Excellent

29 Dec 2025

Stephen

Good location. Generally ok. Was not proved with enough toilet paper etc. had to ask. kitchen was poorly equiped

Leisure Family

6/10

Pleasant

08 Dec 2025

James

Could do with a lot of maintence. Parking was ok, did have to park on street one night, aircons work well just no direction fins left in them. Bed was awful and pillow non existent

Partner

10/10

Exceptional

26 Nov 2025

John

Staff where amazing

Business_and_leisure Self

6/10

Pleasant

18 Nov 2025

Tracey

No visible window in room, carpet filthy, king bed is 2 singles pushed together, no milk in fridge, shower head poor. Aircon works well, parking secure.

Business

6/10

Pleasant

13 Nov 2025

Ryan

I’ve stayed here many times over the past 8+ years and have always appreciated the location and the consistently friendly, helpful reception team. However, the last two stays have been disappointing.

The rooms feel very aged, which would be fine if they were properly cleaned. Unfortunately, our most recent room had lumpy, worn-out bed, stained furniture with crumbs and dirt, and the bed itself had hairs and other debris on it. The kitchen in the one-bedroom unit was also poorly stocked, with only one fork and one drinking glass.

While the view remains a highlight and the air-conditioning filters were clean, the overall condition and cleanliness of the rooms make me question whether they are being adequately serviced between guests. At this point, I’m not sure I would return unless improvements are made.

Business_and_leisure Family

8/10

Excellent

07 Nov 2025

Diane

All good

Leisure Self

4/10

Poor

28 Oct 2025

Tim

The View was the best part of our stay at this property. We were a family of 5 traveling and stayed 4 nights. We had a 3 bedroom apartment and it was really average. The bedding had blood stains on it, or dried wet stains on every bed. The shower didnt have an extracter fan, so was very hot. The Air Conditioning units were either dripping with water leaking or they didn't work properly. The sink tap didn't have hot water coming out of it, and the utensils or the lack of to cook a meal were no where to be seen.
The deck had so much dove feces everywhere, no one would want to sit out there. Also the Air Conditioning fan was on the outside balcony blowing hot air at you, which made it impossible to sit near. This needs to be looked at before offering this to families.

Leisure Family

10/10

Exceptional

28 Sep 2025

Scott

good

8/10

Excellent

10 Sep 2025

Ebelina

Good size & handy having the kitchen and 2 bathrooms. Lovely views. Just needs some maintenance (shelves broken in the showers, front door damaged, etc).

Leisure Family

2/10

Poor

07 Sep 2025

Lynette

Burns in carpet, broken toilet, marks on walls, broken window latches, window couldn't be closed properly. Disgusted, so didn't stay.

Leisure Friends

10/10

Exceptional

25 Aug 2025

Kyle

4 nights in Mackay for cricket

Apsttment was magnificent. Incredibly comfortable bed and good facilties within. Kitchen, living room and bsthroom all immaculate, honestly accommodation itself second to none.

Location not ideal if you dont have a car though due to distance from shops and resturanta in center of Mackay. If you have a car though as i assume most would, recommend staying here

Business Self

6/10

Pleasant

24 Aug 2025

Warren

First the good: secure parking is great and the rooms are a good size. However this place is looking very tired. No maintenance is done, shower head held on with a cable tie. Stained carpets and walls and the bed worn out. Balcony is good but unusable with all the smoking going on. Not a smoke free property. No smart TV for streaming or casting. Location is good but how about a coat of paint and new carpets, for the cost. Absolutely no room service for fresh towels etc unless you stay 7 days. Don’t think I’ll be back. Business trip 3 night stay.

Business Self

2/10

Poor

22 Aug 2025

Joshua

The property was dirty. Had a very strong odour of cigarette. Carpets had multiple stains - video taken for any disputes.
Overall disappointing experience

Leisure Partner

8/10

Excellent

14 Aug 2025

Mathew

Great suite of apartments, well appointed even though a bit on the pricier side.
There is only one lift and you'll likely have to wait a while because the cleaners use it in the morning.
A minor quibble but they did not stock the fridge with milk.

Business Self

4/10

Poor

14 Aug 2025

Nan

The mattress was terrible… I feel like folding in half by the mattress and you can clearly see the king bed is formed by two singles and they are not leveled! One side is sinking in the middle, makes it impossible to stand up the next morning. I literally couldn’t feel my back after slept in it… Terrible experience won’t recommend.

Leisure Partner

6/10

Pleasant

05 Aug 2025

Verified traveler

Over priced for a standard room

Nice quiet neighbour hood.
Pretty clean but not spotless
Only two pillows and no spare blanket
Fabric headboard which grosses me out
Smelt of old man and beer .. luckily I had room spray. Advertised as sea view but looked into the city

Business

8/10

Excellent

04 Aug 2025

Steve

Overall nice stay. Location is excellent out of the main city and close to the beaches. Good base for exploring what the area has to offer.

Leisure Partner

6/10

Pleasant

26 Jul 2025

Jaana

Room was great few stains on carpet and bed. The thing that made it awful was that the room stank of cigarettes and alcohol coming from the other room. it was so bad it burnt my nostrils and I had a horrible sleep. I was very busy while I was in town so didn’t have a chance to talk to staff for a new room or for a refund so I could go somewhere else. It’s like the air is connected somehow cause the bathroom was the worst in the morning and the alcove you walk in first that joined two apartments. Lounge worse at night. I emailed them and let them know but I had to go to my meeting and had to leave town for a 4hour drive home the same day. I never heard back from them.

Business Self

6/10

Pleasant

14 Apr 2025

Emma

The elevator stopped working and we were in the top story. Dust on the top of doors.

8/10

Excellent

01 Apr 2025

David

Apartment was fine, heavily used though and some things were wornout or broken ( no knob on the ceiling fan switch, one window wouldn't close properly). But the staff were very friendly and the area was very quiet.

Leisure Partner

10/10

Exceptional

04 Mar 2025

Genette

I found that the reception is to I met with at the property was very accommodating and explained everything with clear detail it was a pleasure to have stayed

Leisure Partner

8/10

Excellent

25 Oct 2024

Adrian

Everything was fine

10/10

Exceptional

05 Oct 2024

William

Staff were amazing very polite abd professional.
Not enough close by eateries or bars.

Leisure Friends

6/10

Pleasant

23 Sep 2024

Verified traveler

Property has potential but it's lack of cleaning and maintenance let's it down. This accommodation seems to be mostly shift workers short term stays with some residential, not for holidays. We tried to modify stay by moving back one day, Pacific Sands said no problem but we had to get Wotif to put it through. Wotif then made a big deal about it and claimed Pacific Sands would not respond so we either lost a nights stay or had to pay a large fee for the change. Upon arrival the reception at Pacific Sands had received nothing from Wotif and happily moved our dates by one day. A big thank you to the reception for doing that. We haven't used Wotif for some time and won't be using them again

Leisure Partner

8/10

Excellent

22 Sep 2024

Miller

The beds are too soft.

Leisure Family

10/10

Exceptional

02 Sep 2024

wayne

Quiet location

Leisure Partner

10/10

Exceptional

29 Aug 2024

Judith

Very convenient place to stay as close to airport and to Mackay city centre.

Business_and_leisure Self

4/10

Poor

24 Aug 2024

Alice

Very dirty! The carpet had stains all over it and there was lots of dust. The walls need a repaint too!

Leisure Family

2/10

Poor

23 Aug 2024

Keith

I got in late and the doors were locked so I was unable to check in to my room. I ended up having to go to a different hotel even though I had already paid for this one.

Leisure Self

2/10

Poor

23 Aug 2024

ColinParawan

Totally disappointed....

The curtains had traces of mold. The washing machine was not cleaned, the dryer contained towels left by the cleaning staff. There were cobwebs at the base of the dishwasher in the kitchen area. Pillows in second bedroom had unknown white marks/stains on them. Several surfaces had dirty marks. EG Doors and walls.
I used this property several years ago but due to the state of the room, family and I will not be returning. This was reported to reception but have not been contacted by property management and therefore i expect they have little care for their guests.

Friends_and_family Family

2/10

Poor

20 Aug 2024

Michelle

This property is very run down and dirty! We had to be moved from the first room due to airconditioner not working and musty/mould smell and the second room had the most putrid carpet and a dirty sock in the wardrobe.

Leisure Family

10/10

Exceptional

06 Aug 2024

Brady

Excellent place to stay, well maintained, clean, tidy and quiet

Business_and_leisure Self

8/10

Excellent

30 Jul 2024

Michael

Convenient

Business_and_leisure Self

10/10

Exceptional

02 Jul 2024

Janet

Comfortable and modern

Leisure Partner

10/10

Exceptional

01 Jul 2024

Kingsly

Excellent reception polite and informative
Very quite and close to all shopping beaches
Fuss free stay everything required in a self contained apartment

Business Self

8/10

Excellent

27 Jun 2024

Bhadra

Property doors are very hard to open. We need both hand to open the doors. When doors are open and close very noisy.

Business Self

8/10

Excellent

30 May 2024

Chentelle

Excellent customer service team

Business Self

2/10

Poor

29 May 2024

Verified traveler

Do not stay here!

Advertised as 4 star. Room is underwhelming. Limited furniture/decorating, carpet stained, light fittings missing, throw pillows stained. Gross!
Walls between rooms are paper thin. I was subjected to listening to a domestic dispute from the room next door, including the constant slamming of doors and children screaming for 3 and half hours.
No info on after hour contact, complained in the morning and was told the after hour contact number is on the front door to the lobby - quite unsafe for a lone female traveller with a domestic dispute happening in the room next door and spilling out into the shared spaces. Reception didn’t care.

I won’t be staying here again. Honestly a nightmare experience

Business

6/10

Pleasant

04 May 2024

Catherine

Pretty average

Rooms are tired, big red stain on the carpet, black marks on the wall. Receptionist was lovely when we asked for more towels and toilet paper as the rooms are not serviced every day. It is convenient to have some cutlery, crockery and the kettle, sandwich press, microwave and toaster.

Friends_and_family Family

6/10

Pleasant

02 May 2024

Dennis

Upon arrival the front desk did not tell me any information just gave me the keys and sent me on my way I had to ask about every little detail which should have been provided welcoming me.

I had no aircon for four days, when I called up about this issue they were not very accommodating and said they would not know when it will be fixed. Was fixed on last day however, communication was poor and I was not aware till before I checked out.

Business Self

10/10

Exceptional

14 Apr 2024

Judith

The staff were excellent / nice quite apartment.

Business Self

6/10

Pleasant

14 Apr 2024

Lynette Amy

Condition of the property/rooms is not as good as photos show.
Outside noise from cleaners and other guests - definitely not soundproof rooms.
Toilet ran all day/night making water hammer noise.
Cutlery and plates needed washing.
Parking was good with adjacent vacant lot.

Business_and_leisure Family_with_children

4/10

Poor

01 Apr 2024

Michael

-clean and quiet
-reasonably priced
-not located near shops (short drive to CBD)
-very poor communication
-broken lockbox so very stressful after hours check-in trying to find the person I'd called an hour previously giving them our eta but who left the phone downstairs so we couldn't reach them for several minutes (reception unmanned after 5pm)
-room without a view (only windows were at top of wall so dont book if you're claustrophobic) - and no, we didnt know this from the photos online.

Leisure Family

10/10

Exceptional

31 Mar 2024

ABIL

Good service

8/10

Excellent

27 Feb 2024

Michael

Secure parking

Business_and_leisure Self

6/10

Pleasant

10 Jan 2024

Asta

We stayed 12 nights during Christmas and New Year but only got once housekeeping service. Some facilities in the room not working, eg. TV, fan and laundry dryer. The balcony door handles became mouldy and disgusting. Ants everywhere in the kitchen area.

Leisure Partner

6/10

Pleasant

15 Dec 2023

alan

Not cleaned well and not enough utensils

Leisure Partner

8/10

Excellent

05 Dec 2023

Christopher

It was close to work for me and close to go fishing.
Staff were all great!
I was missing a frying pan, but when i advised them i got one straight away.

Business Self

6/10

Pleasant

26 Oct 2023

Kerry

The apartment was nice enough, very basic. Some maintenance is needed though. Entrance door to the apartment sticks and needs to be fixed, so does the balcony screen door - we couldn’t get it to slide across . The air conditioning units are broken so you can’t change the air flow. The pool area looks pretty bad with the plastic plants, the only live healthy plants are the weeds. Trying to get into the car park is hard when the reader at the gate leans away from the car…
We found it was much cheaper to book through Wotif than what was quoted from Property Vine direct, and you don’t get much for the amount you pay. The location is the best thing about the place.

Leisure Family_with_children

10/10

Exceptional

13 Oct 2023

Bruce

Was a good place to stay

Business_and_leisure

6/10

Pleasant

11 Oct 2023

Melissa

Reception closes at 4.30 pm , arrived at 6pm did a pre check in but arrived with no key information . After hours number is at reception but cant access reception area

10/10

Exceptional

28 Sep 2023

Judith Elizabeth

Pleasant views of the sand dunes and beach in the distance.

Business_and_leisure Self

6/10

Pleasant

23 Sep 2023

Kathryn

The apartment we had this time was smaller and outdated than the one we had two years ago. Parking on-site problematic but off street parking appeared safe. Comfortable beds was a plus.

Leisure Family

6/10

Pleasant

16 Sep 2023

Allison

Check in was quick and easy, great off street parking. Unit was clean and serviceable, good elevator accessibility. Great views and access to big walking path. Bed was a bit hard, but nice pillows, doona and towels. Kitchen worked well, overall, good accommodation.

Leisure Self

8/10

Excellent

24 Aug 2023

Carol

It was spacious snd reasonably priced.

Leisure Partner

10/10

Exceptional

13 Aug 2023

wayne

Great property with ocean views

Leisure Family

10/10

Exceptional

06 Aug 2023

Ernst

Staff waa great. Would definitely recommend.

Business Partner

10/10

Exceptional

31 Jul 2023

TONI

great location, staff helpful and friendly

Leisure Family

8/10

Excellent

24 Jul 2023

Scott

This accommodation advertised free Wifi. But it was only available in the reception area. This should be notable on the website and booking confirmation

Leisure Family

4/10

Poor

07 Jul 2023

Mike

Room only surface cleaned. Dust and bugs on most surfaces. One lift not sufficient for the building and it wasn’t working on our departure so we had to carry luggage down 6 flights of stairs.

Leisure Partner

8/10

Excellent

14 Jun 2023

Phillip

Long drive home.

Nicely presented property. Parking is tight. A bit out of town. Good bed.

Partner

2/10

Poor

07 Jun 2023

Jon

Worst property in Mackay. Check in woeful. Lucky to be able to get key to room. Room fairly average.

10/10

Exceptional

25 May 2023

Naomi

Friendly reception and cleaning teams

10/10

Exceptional

29 Apr 2023

Michael

The property was clean and comfortable.

Leisure Family_with_children

6/10

Pleasant

16 Apr 2023

Gail

the property was ok .. But the air con on the balcony made sitting outside impossible as it threw out too much heat ..
The smell from the rubbish room was disgusting ..
Not enough plates and knives and forks as well as pots and pans ..

Leisure Partner

10/10

Exceptional

14 Apr 2023

Amber

Nice Hotel

Friendly staff, clean rooms. Really nice showers.

Self

8/10

Excellent

10 Apr 2023

Gerald

The property is in an out of the way location but has views of a nature reserve and it is very quiet. Works out if you have a car.

Leisure Partner

8/10

Excellent

04 Apr 2023

Julie

Excellent and Friendly Staff but the rooms need miner maintenance done. Light in entrance not working, Tv Remote no battery’s, washing up of dishes where unclean and bowl missing. I was disappointed that I did not get a view but the other 2 rooms that were booked did. Like I said miner improvements that would have given better star rating results

Business_and_leisure Family

8/10

Excellent

05 Mar 2023

Kirsty

Complex is nice, staff are lively. My particular room - door needs adjusting so it will close without force, bedhead and carpet need a good shampoo clean, accessory pillows on bed need replacing.

Leisure Self

10/10

Exceptional

14 Feb 2023

CLIVE

Visiting Family

Staff were fantastic. Our view was on par with the best. Our Comfort was great & all facilities were top notch. We might book again, if we can get a similar room, with that view.

Friends_and_family Friends

10/10

Exceptional

07 Jan 2023

Kim

Easy checking in and the staff where very friendly and helpful

Leisure Family_with_children

8/10

Excellent

13 Dec 2022

Verified traveler

A decent place to stay, could do with some basic maintenance

Business

10/10

Exceptional

04 Dec 2022

Eric

Will for sure be back.

Leisure Self

10/10

Exceptional

19 Oct 2022

JAMIE

Good value for money.
Quiet & clean.
Quiet area close to walking track.

Leisure Self

8/10

Excellent

16 Oct 2022

JANE

Nice out look

Location was great and nice out look from the unit. had a kitchenette net and heaps of space. Staff where helpful and friendly when you need help. The only thing is the beds where really bad they need an up grade big time I did end up having a really sore back, I spoke to some of the other guests and they had the some problem.

Business

8/10

Excellent

01 Oct 2022

Dallas

Great place to stay. Nicely sized and comfortable rooms.

Business Self

10/10

Exceptional

17 Sep 2022

Kieryn

Fantastic place to stay. Close to lord of fun things and the beach.

Leisure Family

8/10

Excellent

27 Aug 2022

robert

Basic hotel in a slightly “remote” location - not close to restaurants, transport, etc.

Leisure Family

10/10

Exceptional

17 Aug 2022

Steven

Great place close to beach with excellent views at night also.

Leisure Self

10/10

Exceptional

06 Aug 2022

Amy

Beautiful rooms. Beautiful bathrooms. Clean. Comfortable big bed. Only stayed one night so didn’t check out the pool ( not sure if there was one) but it was very well priced for a lovely place

Business_and_leisure Partner

8/10

Excellent

05 Aug 2022

Deborah Hilda

Service apartments basic
If your looking for food nothing walkable, car required. Rooms clean with all requirements required.

Business_and_leisure Self

4/10

Poor

04 Aug 2022

Wolfgang

a bad tast with this hotel stay

I chose that hotel because of the close proximity to the sea and expected a nice hotel as it looked on the photos. When we arrived at the hotel it was a few minutes before the reception closed for the day.
It turned out the hotel was in a residential area without any shops.
The window in the very small room was about 1.90m abve the ground and about 50 cm high, there was no chance to look out the window.
As the reception was already closed there was no chance to rectify this situation.
The off street parking was very full so we had to park in the street.
The hotel had 8 floors but only one lift. Very very unsafe.
There was a cushion in the bed with a zip sticking out. It gave me two 4cm long scratches in the sleep which resulting with strong bleeding around my ellbow for about 15-20 min. This woke me up in the middle of the night. Evidence was also blood on the sheet and pillow.
I normally would expect some compensation for this unpleasant experience.

Business

10/10

Exceptional

09 Jul 2022

Kathleen

Close to most shops etc but still private, and quiet

Leisure Self

4/10

Poor

26 Jun 2022

Riley

Property was expensive yet wasn’t particularly clean, beds were old and uncomfortable, screen door was broken, there was no weather strip on the front door which meant the wind was howling through the apartment all day and night. Receptionist was also a little bit rude. Wouldn’t stay here again. Not worth the price.

Business_and_leisure Friends

8/10

Excellent

13 Jun 2022

Nicolette

comfortable accommodation, no fuss.

Leisure Family

6/10

Pleasant

02 Jun 2022

Darrin

Room needs a good clean very dusty