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Ermita Cartagena, A Tribute Portfolio Hotel
Cartagena · Colombia
Santander, 41 202View location
9.0/10Excellent312 Reviews
Cleanliness9.2/10 9.2
Service9.4/10 9.4
Comfort9.0/10 9.0
Condition9.0/10 9.0
Amenities9.0/10 9.0
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Ermita Cartagena, A Tribute Portfolio Hotel
Located along the Caribbean coast, the flourishing city of Cartagena is an internationally recognized hotspot, largely due to its deep cultural roots. This walled city has been a UNESCO World Heritage Site since 1984.
It boasts an unparalleled convergence of colonial aesthetics and Caribbean style thanks to Cartagena's status as a jewel of the Spanish empire during the colonial and Inquisition eras.
On a simple stroll, any visitor is immersed in the vibrant local street life and the presence of global travelers, all there to appreciate the same beauty and the city's past offerings.
Despite how palpable Cartagena's heritage is as you walk along the azure beaches and admire the colonial architecture, the city also holds vestiges of a cultural encounter: the 19th-century migrations that shaped it into what it is today. The name "Ermita" (Hermitage) comes from a marriage of two worlds.
Show less
On one hand, the name pays homage to the El Cabrero neighborhood, where the hermitage built in 1900 by Rafael Núñez is the most emblematic building; On the other hand, it alludes to the very essence of the word: a place of worship and retreat, one that welcomes nomads and guides them along their path.
Based on an imposing, nearly 100-year-old conservation house, fully restored and where the stories of the past and those yet to come converge, Ermita, a Tribute Portfolio Hotel, welcomes its visitors in an atmosphere that pays homage to its cultural heritage; the restaurant, café bar, gardens, and lounges, all housed within the grand building, reaffirm the magic of the place.
With a stay at Ermita Cartagena, a Tribute Portfolio Hotel by Marriott in Cartagena (El Cabrero), you'll be within a 5-minute drive of Walls of Cartagena and Clock Tower. This hotel is 1.4 mi (2.2 km) from Cartagena de Indias Convention Center and 2.1 mi (3.4 km) from Bocagrande Beach.
Make yourself at home in one of the 99 air-conditioned rooms featuring minibars. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Bathrooms have showers and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. This hotel has 3 meeting rooms available for events. A shuttle from the airport to the hotel is complimentary (available on request).
Popular amenities
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
midnight
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
Beach nearby
No rollaway/extra beds available
Professional property host/manager
Pets allowed
Pet max weight (per pet) in kg is 10
Pet max weight (per pet) in lb is 22
Maximum number of pets per room 1
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Essential Travel
Essential workers only - NO
Important information
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Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).
We have included all charges provided to us by the property.
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You need to know
- If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
- This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
- Guests can access their rooms with a mobile device.
- Contactless check-in and contactless check-out are available.
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Special Instructions
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
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Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher
- Property Registration Number 77751
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Minimal age
18
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Optional fees
- Fee for buffet breakfast: approximately COP 88000 for adults and COP 40000 for children
- Pet fee: COP 450000 per pet, per stay
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Spanish
Nearby attractions
Casa de Rafael Núñez
0.3 km / 0.2 mi
Del Cabrero Chapel
0.7 km / 0.4 mi
El Cabrero Park
0.7 km / 0.4 mi
Centro Comercial La Serrezuela
0.7 km / 0.4 mi
Walls of Cartagena
0.8 km / 0.5 mi
Las Bovedas
0.9 km / 0.6 mi
India Catalina Monument
1 km / 0.6 mi
Fine Arts
1 km / 0.6 mi
Plaza de San Diego
1 km / 0.6 mi
San Diego Park
1 km / 0.6 mi
La Merced Square
1.1 km / 0.7 mi
House of Gabriel Garcia Marquez
1.1 km / 0.7 mi
Marbella Beach
1.2 km / 0.7 mi
Teatro Heredia
1.2 km / 0.7 mi
Mall Plaza El Castillo
1.2 km / 0.7 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 64
- hotel
- American Express
- JCB
- MasterCard
- Visa
- Wheelchair-accessible
- Car park
- 24-hour reception
- Wi-fi
- Laundry service
- Lift access
Show 3 more facilities & services
- Garden
- Banquet hall
- Breakfast
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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TWIN STANDARDTWIN • STANDARD • 1 Bedroom • 24 m²TWN.ST
Room overview
Non-smoking room- Room size
- 24 m²
- Occupancy
- Guests: 1–4 • Adults: max. 3 • Children: max. 2
- Bed setup
- 2 × Single bed 80-130 width, 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- TWIN
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
- Wheelchair-accessible
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityErmita Cartagena, A Tribute Portfolio Hotel
TWIN STANDARD
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 24 m²
- Occupancy
- Guests: 1–4 • Adults: max. 3 • Children: max. 2
- Bed setup
- 2 × Single bed 80-130 width, 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- TWIN
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: TWN.ST
Room amenities
- Wi-fi
- Wheelchair-accessible
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 24 m²DBL.KG
Room overview
Non-smoking room- Room size
- 24 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
- Wheelchair-accessible
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityErmita Cartagena, A Tribute Portfolio Hotel
DOUBLE KING SIZE BED
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 24 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Room amenities
- Wi-fi
- Wheelchair-accessible
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Ermita Cartagena, A Tribute Portfolio Hotel
100
reviews shown
chris
I’m from Naples, Florida and I traveled to Cartagena to go on a cruise with my fiancé. I will tell you staying at this hotel for one night was an incredible treat. First of all I was greeted by a young man named David who is the definition of great customer service he took in our luggage, gave us nice cold towels, a mocktail and was very attentive. The young ladies at the desk were incredible. The weight staff the bartenders the hotel interior gives you a very Moroccan Marrakesh feel and the food was incredible. It was a great start to our vacation. We’re coming back and I’m gonna stay one more night in this hotel if you’re going to Cartagena, this is a great experience. This hotel is run the right way and I must say I would hire David for my company any day of the week. Thanks for a great experience
Diego
Old colonial building that has been renovated. Rooms are not as big/nice as seen on the pictures.
Friendly staff. Nice pool and rooftop patio.
Location is not the best only because it’s on a main road and it’s very insecure to walk to the old city.
Friendly staff. Nice pool and rooftop patio.
Location is not the best only because it’s on a main road and it’s very insecure to walk to the old city.
Scarla
The location of this hotel was great. We could walk to the Walled City and it was right across from the beach. However, everyday, it seemed like they were doing repairs and we smelled paint by pool and in other areas of the hotel. The staff was very nice and helpful. The pool area and chairs could be better maintained.
PIERRE
Very professional staff. They went out of their way To help us and to give us information about the local area
Wanakee
The property was right across the street from the beach and the staff was very helpful, the margaritas were delicious and the property was walking distance from all the great spots. I would definitely stay here again
Lisbeth Berenice
It was a very clean property. The staff was super kind and helpful at all times.
Marc
Call the hotel directly to bargain with the pricing because the pool is under construction. I overpaid basically for the hotel with absolutely nothing included, not even a water bottle, no breakfast or anything. The have snacks and drinks in the room but they are not complimentary. If you aren’t traveling with kids and don’t plan on actually staying in, just get a BnB and have some cash to use throughout your trip.
Osiris
Todo estuvo muy bien, volveria sin dudarlo.
Arturo
Nice place to stay. The pool hasn’t been in service for a while but other than that it was good.
Russell
Food 10/10 delicious
Location-easy walk to city or beach
Advertised has shuttle- both ways, it’s only to the airport. I had to pay for pick up, then when trying to get shuttle to airport it was unavailable from 7:30am-1pm when I needed it.
Walls are paper thin, I could hear every door open/close at 6:30/7am that would wake me up.
Has a pool, arrive and the pool is under maintenance. Did not get that email till the morning of that it was closest
Location-easy walk to city or beach
Advertised has shuttle- both ways, it’s only to the airport. I had to pay for pick up, then when trying to get shuttle to airport it was unavailable from 7:30am-1pm when I needed it.
Walls are paper thin, I could hear every door open/close at 6:30/7am that would wake me up.
Has a pool, arrive and the pool is under maintenance. Did not get that email till the morning of that it was closest
GINA
Ermita is a gem in Cartagena
Terrell
I absolutely loved this hotel and the location that it was in. Literally right across from the beach. It was within walkable distance from everything I wanted to do while I was there and the staff were very kind and friendly. The breakfast was divine and included which was a wonderful start to our mornings. I didn’t have time to see the roof top as I was only there for 2 nights and had lots to do but I’m sure it was beautiful up there as well. I had an ocean view room which allowed my partner and I to enjoy the sunsets overlooking the water in the evenings which was breathtaking. The entire room and bathroom was clean and modernized and so spacious. I also loved the lobby areas and hallways, they had outdoor parts from within the hotel so you didn’t feel trapped inside. Only critiques I would make is that the pool was out of order at the time of my stay. And the grounds on the outside of the hotel could be kept a bit more cleaner but honestly I feel it adds to the charm of the hotel. Also, I returned to the hotel around 12 or 1 in the morning and noticed there was no guard on duty at the time and I was able to just walk right into the hotel. This was a bit of a security concern to me because no one asked any questions and I was able to go right up to my room. There was no key card needed to access the entrance. Other than that, I will definitely stay here again. It was one of the best hotels I’ve ever stayed in around the world.
Michael
Excelente boutique hotel at the sea side, only about 2km away from the city center. Very good breakfast buffet with daily variety of chef made little pastries and deserts.
Only 2 things missing were a bidet and the ventilator in the bathroom (was there but didn't work). But no big thing. Overall stay was great!
Only 2 things missing were a bidet and the ventilator in the bathroom (was there but didn't work). But no big thing. Overall stay was great!
Gabriel
Lovely hotel. Rooms were top notch quality, nothing dirty.
Staff was extremely nice.
Breakfast was amazing.
But overall quality of the facilities and interior areas made it great
Staff was extremely nice.
Breakfast was amazing.
But overall quality of the facilities and interior areas made it great
Guillermo
Good
Barbara
Nice breakfast; tasty and delicious; helpful staff
Elian D
Staff was friendly, location was great, close to.everything
Richard
Nice modern room. Great service, nice location
Jayne
The staff was WONDERFUL!
Patrick B
The room was nice and clean😊
Lori-Ann
I had an excellent experience here. Sebastian, Juan, and David were amazing. The housekeeping staff were awesome. In addition, the bar tenders and waiters were very welcoming and accommodating.
Nikolett
wonderful staff, nice rooms.
Mykeyah
Cleanly, helpful staff, nearby access to activities
Mariana
Clean room and excellent location. Front desk service could be smoother during peak seasons.
Evelina
Amazing staff all around! The service and assistance in reception, restaurant, cleaning, very satisfied with all.
We also attended a wedding at the hotel which was lovely and beautifully set up.
Thank you for a great week!
We also attended a wedding at the hotel which was lovely and beautifully set up.
Thank you for a great week!
Hkun
Good breakfast deal if book through Expedia. Marriott app didn’t give a good price. Friendly staff and free shuttle to town and to airport direction is nice. House cleaning first rate.
Patrick B
The front desk staff, the front doormen, the concierge staff. I like to also personally thank Davida Dickens, Jose Mesro, Jose Bortones, Zues, Martinez (Seguridad). Everyone is so nice there.
Antonio
The staff are amazing.
Patrick
Everyone was nice from the doorman, front desk staff and cleaning crew.
Eric
Best Hotel in Cartagena. It is the perfect blend of traditional and luxury. Ermita is my go to hotel when I stay in Cartagena.
Thomas
Don’t send questions about how my stay was when it hasn’t even started yet.
Jennifer
Loved the food, service and feel of the hotel
Monica
Great hotel. Loved the easy access to the Walled City. The pool area and rooftop bar were very nice and quiet too. The staff was top notch!
Indarjit
Great place to stay! Spacious rooms and clean
Erin
Great stay.
Ermita was convenient and clean. The staff was professional and kind. The breakfast was sooooo good. It is a pretty short walk to old town.
Laura S
Friendly staff. Across the street is the beach.
Patricia
Everything was good.
Mauricio
D
Patrick Bernard
Everything was great at the property Ermita, everyone was nice. And the front desk staff took care of all my needs😊
Vernon
Amazing
Anne Marie
Helpful, friendly staff in a clean, comfortable hotel with fresh, tasty food.
Special thank you to David the smiley, friendly, welcoming, helpful porter.
Special thank you to David the smiley, friendly, welcoming, helpful porter.
Robert
Excellent
George
Best Cartagena Hotel
Second time staying at the Ermita and they never disappoint! Love this hotel and always recommend it for travelers out the country.
I
No complaints whatsoever
Patrick
Also I may include the front desk staff is very 😊
Octavian
Extremely great property in an extremely great location. The staff was very accommodating, polite, and patient. I’m definitely staying here again and highly recommend to travelers.
Victor
Only stayed one night so can't completely comment on the area. The room was perfect, the staff was very friendly and the breakfast was amazing.
Lynda A
Great value!
We had a wonderful stay, very clean, delicious breakfast, Sebastian at the front desk was very helpful for our transfer to our next hotel, great value for price. It’s a few minutes walking outside walled city and they offer a shuttle service into walled city if you don’t want to walk. Taxis are plenty and not expensive.
My only issue which is a pet peeve of mine is that we arrived at 4pm, 1 hour past check in and our room wasn’t ready but upon a bit of insistance we only waited about 10mins.
My only issue which is a pet peeve of mine is that we arrived at 4pm, 1 hour past check in and our room wasn’t ready but upon a bit of insistance we only waited about 10mins.
paulo
Vera Nice location , clean and secure really recomendo
IVAN ELIECER
More choices on breakfast
Breakfast must be better. The price is high for that few variety
CARLOS ALBERTO
Nice accommodation
Patrick
Friendly staff. Underwhelming property and location. As windows = bad view of ocean. Room smelled terrible - mold, urine, not sure. Couldn't get a different room. Pretty disgusting.
beshirg
Great staff
Donna
5th Anniversary Party of Hotel
When we arrived we were invited to a 5th anniversary party for the hotel. Free drinks and food! Beautiful…like a wedding!
Patrick Bernard
It was a nice experience staying at this hotel. I had such great time here.
Mauricio
Friendly people, proper tourist location, excellent services including food.
Rekha
Couple first trip to Colombia
We had a wonderful stay at the hotel thanks to Fernandez and Oscar. I want to make a special mention to Oscar who went above and beyond to make our stay comfortable. He also assisted us in booking our taxi to Santa Marta which we could not have done without him.
Things that could be improved are room service and improving clearing the plates at breakfast.
We had a delicious meal at the restaurant for lunch and would recommend it.
We also arranged a trip to Rosario which was amazing. The hotel is close enough to the main city and it is easy to walk or get a taxi.
Overall a lovely experience. With wonderful Colombian hospitality.
Things that could be improved are room service and improving clearing the plates at breakfast.
We had a delicious meal at the restaurant for lunch and would recommend it.
We also arranged a trip to Rosario which was amazing. The hotel is close enough to the main city and it is easy to walk or get a taxi.
Overall a lovely experience. With wonderful Colombian hospitality.
Juan Pablo
For the price there are better locations within the walled city with similar offerings.
Daynetta
The resort and staff were exceptional. The food and drinks were fantastic also. David transported us to our room safely and politely and held the doors for us as well as verified our drivers upon arrival. We will definitely recommend the hotel and return.
Michelle
Would stay here again. Staff was pleasant, rooms as expected and great location.
ROGELIO
Staff was very kind. Had issue with street noise and party noise. Beside that, the hotel was very convenient. Near by grocery stores and main tourist areas. The restaurant and the breakfast buffet was very good.
Aisha
The staff were so welcoming and caring. It really felt like home while I was there. Roxanne was particularly amazing!
Ali Berke
staff and service were incredible.
Ruth
Very nice location; you can walk almost everywhere from here. Plus you have a transportation service at no cost. Front desk people are super nice, friendly and they willing to help you at any time. Definitely I will recommend it.
Sheila
Right outside the walled city so walking distance to it, but in a residential type meighborhood, not a place you should walk around. Hotel stand alone was great, has ever type lounge you would want. Friendly and helpful, sweet staff!
Alexis
I liked that it was quiet. It had a nice pool. The breakfast buffet had many choices to pick from. The staff was nice and helpful
ryan s.
Very clean and unique boutique hotel very close to District Histórico and across road from beach with clear view to waterfront. If you like smaller hotels with adequate amenities and a boutique feel you will like this option. Also if you plan to spend multiple days dining, shopping, and exploring the Old City this is a great location with Ubers costing < $4 US to go to and from.
Verified traveler
Great place just outside walled city
good hotel, walking distance from walled city. Walk only during day, take a uber during odd hours
Juan
Too much noise from the outside
Jean
Fantastic staff, particularly in the reception front desk particularly, but everywhere as well, all around: bell people, waiters, housekeeping, … I will be back in that hotel when I visit as a tourist next time I go to Cartagena, I got there for business this time. Their rooms are excellent!
Laurel
The rooms are new and orderly, modern amenities. The breakfast was wonderful. The gym and pool were very quiet and private.
Sean
Best service
Best service we've ever had from the front desk, to wait staff to housekeeping to spa. Very friendly employees.
Arelvis Alejandrina
The staff are extremely kind and attentive. I was a solo traveler and felt welcomed and familiar with everyone. The room I got was a little noisy, but traffic is noisy in general. A beautiful church and park is located walking distance behind the hotel. Breakfast had a large area just for fruits. Their fruits have a rich and complex taste. Breakfast had many options that satisfy any diet. The area El Cabrero es located close to a main avenue that communicates with many parts of the city. It is relatively close to the airport. They have airport shuttle but iOS services start after 7:00 AM. There is a little restaurant for locals next to the hotel. Their food is good. The owner is kind and will help with crossing the street if wanting to cross to the beach. The sunset is beautiful in front of the hotel. The weather is less humid and hot around 5:00PM
Alfred
Good spot away from Bocagrande and not in the old town - hate Bocagrande lol Really good breakfast setup Good gym Nice pool and bar
Glennis
The staff was amazing and the food
Marissa
So glad I stay at this location! The staff were very friendly and helpful! The location is also great, it’s right in front of the beach and there is a Mega Tienda 5 minutes away (walking)! Super convenient for those who plan on taking snacks around on tours, etc. The pool is calm and we can order drinks from the bar and catch the sunset from the pool, I would recommend this location to any visiting Cartagena!
Sudipta
The staff was excellent. Dawid at the bar was so attentive and helpful and likewise with David at the front door. Oscar at the front desk was very kind and helpful.
Gustavo
The property itself is great, the surroundings are not at the same level as the property. Very lonely at nights, the beach just up front the property doesn't seem very nice. We really enjoyed are stay, we travelled with my wife, 1 son 1 year old age daughter 6 years old...
Naveen
I would recommend to stay
Inside the wall city. This hotel is on the mail road and there is a lot of sound from the vehicles and the traffic is until 11pm
Inside the wall city. This hotel is on the mail road and there is a lot of sound from the vehicles and the traffic is until 11pm
Allison
My experience was immediately dampened by the staff at the front desk. The ladies were rude and not helpful. One, that looked like she might have been the Manager, was so completely pretentious and could have cared less that it was past check in time and we were still sitting there waiting on our room. The next day I returned to ask if someone could help connect me with a tour guide and she just shook her head and offered zero solution or recommendation on where I could get help. It’s a shame that these ladies really dampened my experience at what I thought was a relatively decent hotel. The front door staff, restaurant staff were great.
Thania
The staff was superb and the location was great everything you want to see is a short drive away.
Kadiatou
The hotel was very nice, welcoming. I will like to give thanks to Sebastian. Sebastian was very welcoming, he spoke clear English thank god, he help me decide on different places, food option, and made me feel comfortable. Also Marco
Julieth, Lizz ney, Maria,Julya, Fernando amazing people. The only thing I did not like about the hotel is the lunch, dinner the same selection I wish they had more option. Burgers, tenders that’s more finger food. I would like to try different empanadas, quesadillas, more Columbian food. For some reason my room was never clean after 3 days, I had to tell the front desk. I wish they were more on top of that. I also feel like they should have someone who help you book tours when you get there, that would be helpful at the hotel itself. Overall I give it 7/10. Thank you !
Julieth, Lizz ney, Maria,Julya, Fernando amazing people. The only thing I did not like about the hotel is the lunch, dinner the same selection I wish they had more option. Burgers, tenders that’s more finger food. I would like to try different empanadas, quesadillas, more Columbian food. For some reason my room was never clean after 3 days, I had to tell the front desk. I wish they were more on top of that. I also feel like they should have someone who help you book tours when you get there, that would be helpful at the hotel itself. Overall I give it 7/10. Thank you !
bilal
Check in late afternoon took close to an hour. They told us it would take 5 min to get room ready and it was 45 min after we waited in line and did all the formalities. Then were assigned room with very noisy AC. Asked to change after showering and it took another 20 minutes. There is a tire shop next door and most of rooms lack a nice view
Romona
The property was super clean, the staff was extremely friendly, most of them spoke English. The bellboy Sebastian is the most humble person we met at the hotel, he was very helpful with recommendations of where to eat, he provided us with a walk-through of do’s and don’ts when we’re walking on the street. The continental breakfast is chargeable and very delicious. Overall the food in the hotel whether you choose to eat in the beautiful courtyard, indoor or the poolside, the food is very tasteful, and the drinks are very tasty. The beach is right across the street but it’s a local beach, there are vendors that you can rent a chair from, other vendors, who walk around selling food and drinks.
james
This was our home away from home in Cartegena. We loved the place and stayed there a second time. Hope to get back again. Gladys Strain
Cevat
Location is close to airport 6 km and old city walls which is walking distance. However, you cannot walk to the old city due to safety and heavy vehicular traffic. The access is only via taxi which is inexpensive 15 - 30 K pesos about $4.00 -$7.50 due to traffic comditions.
Roof terrace / pool is very nice especially at sunset
The roof has fixed glass window and no fresh air. The Air Conditioning is blows 15 degree air directly to your bed. As a result, we got sick. Althought we complained to the reception and left a sketch that describes alternate improvements such as adjustable diffuser or reflector to be installed to redirect cold air away from.the beds. It did nor happen.
The restuarant and food / drink services were good. The rnglish language barrier with staff has limitations and at times we had errors in the food order.
The reception staff is good. The busmen David is excellent by showing the room and explaining functions and facilities. He has good command of english.
The consiege person has limited english. The Rosio islannd tour was not that great at all
Roof terrace / pool is very nice especially at sunset
The roof has fixed glass window and no fresh air. The Air Conditioning is blows 15 degree air directly to your bed. As a result, we got sick. Althought we complained to the reception and left a sketch that describes alternate improvements such as adjustable diffuser or reflector to be installed to redirect cold air away from.the beds. It did nor happen.
The restuarant and food / drink services were good. The rnglish language barrier with staff has limitations and at times we had errors in the food order.
The reception staff is good. The busmen David is excellent by showing the room and explaining functions and facilities. He has good command of english.
The consiege person has limited english. The Rosio islannd tour was not that great at all
Danny
Not worth the price
Maria
Safe and professional staff.
Rhona
Staff were especially patient and helpful. I strongly recommend this hotel as it is very convenient to easily accessible to the walled city.
leonor
Staff was very hospitable and attentive. Food was delicious and everything was in walking distance to the walled city.
Seema
The Door was broken and banged. Also the sofa had so many stains. There was a weird smell in the room. The Bathroom had nothing, no soap or anything. We asked for Conceirge to guide us to make reservation for restaurant, she was sitting in the bar area. Which was very weird for me. She did not speak english and told us to whatsapp her. We did but never got a response back from her. Very poor service. Would not recommand this hotel for sure. His is did not look like a Marriott hotel or had the service of Marriott hotel
Miyah
Amazing Stay!
We stayed at Ermita after issues with our previous accomodations. This hotel was a breath of fresh air from where we were staying previously. Complimentary welcome beverages, free breakfast, spot on room service and friendly staff. Ermita was the perfect addition to our stay in Cartagena
Mohan Dave
Staff are very friendly! Service is great! Breakfast is exceptional. It is a short walk to the walled in part of the city and it was nice to be slightly away from the business of the walled city. Loved the rooftop pool and bar.
Navah
Incredible staff who are welcoming and accommodating. The buffet breakfast was wonderful with a large variety, excellent quality and warm service.
Yessenia
The hotel is stunning. Every staff person was willing to go above and beyond for guests, no questions asked. A very nice experience.
Cecilia
Design, service
SHANNON
Stayed here for a week. Anyone who complains about this hotel is just someone who can’t be pleased with anything. Staff was super accommodating with whatever needs the guests have. The excursions to the islands were amazing and unbelievably priced. The layout of the hotel is stunning. My room was kept spotless daily by the housekeepers. The breakfast buffet offered something for everyone. The rooftop pool was super relaxing and always refreshing for the heat. Huge shout out to Diego at the Oasis bar!! Helped me a ton with suggestions on food, things to do, improving my very poor Spanish skills, and of course making some amazing drinks. That guy is top notch!
MAURICIO
Staff is very nice. All servers are very kind and serviceable. Manager on duty very efficient. Rooms are comfortable. Pool needs a little upgrade. Food is good. Overall very nice
Carmen
Property was well staffed; employees were friendly and helpful.
The only two negative comments are that when we arrived, our room wasn’t ready at check in time, we had to wait a few hours. Also, the first night, one of the rooms had a party at 2am that woke up us and when we called reception, no one answered.
The only two negative comments are that when we arrived, our room wasn’t ready at check in time, we had to wait a few hours. Also, the first night, one of the rooms had a party at 2am that woke up us and when we called reception, no one answered.
Location & surroundings
Ermita Cartagena, A Tribute Portfolio Hotel
Santander, 41 202, Cartagena, Colombia
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Ermita Cartagena, A Tribute Portfolio Hotel
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