Name: Hafen Hamburg
Address: Seewartenstrasse, 9, Hamburg, 20459, DE

8/10

Excellent

14 Jul 2026

Neil

Hotel room was clean but very hot and airless in the July sunshine. Reception warned me about this when I checked in. A fan was available and provided much needed circulation of the air but was noisy. The balcony door did open but let in the sound of trains at the nearby station. The hotel offered a change of room but not until the last night (of three).

A very good choice of foods were available for breakfast, though seemed pricey at €29.

Best thing about the hotel was the helpfulness of the reception staff who were always willing to offer advice about travel arrangements and things to do in Hamburg.

Self

10/10

Exceptional

15 May 2026

Matthew

I had a great time at the hotel even though it was in the middle of no where.

Partner

8/10

Excellent

14 May 2026

Eva

We had to pay for the breakfast even though we did not eat it, as we had an early morning flight. However, the hotel required us to purchase it as part of the stay.

Business

8/10

Excellent

29 Oct 2025

Walter

The room was clean and orderly in a nice quiet neighborhood.

8/10

Excellent

20 Sep 2025

Aaron

Breakfast and dinner area was a bit pricy, decided to eat at the Melt cafe down the street for breakfast (highly recommend)! Overall the stay was nice and centrally located.

Partner

8/10

Excellent

14 Sep 2025

Susan

Hotel Hafen by the port

The position is fantastic and the restaurant is very good. Rooms are comfy and the shower was excellent complete with towel warmer. Small fridge in the room was appreciated but there was nowhere to make a cuppa, either in the room or a communal area. We were there for the Parade of Cruisers. Excellent weekend.

Partner

8/10

Excellent

08 Sep 2025

Joan

A convenient place to stay. Breakfast is not included and is extremely expensive. The room was quite nice and well laid out.

10/10

Exceptional

04 Aug 2025

Michael

(ENG) I have stayed here twice passing through the city and both times found it the ideal location. Immediate access to the Landungsbrucken train station and a short walk to many incredible restaurants set the stage for any length of stay in Hamburg.

8/10

Excellent

20 Jun 2025

Denis

Very good and convenient location for us - hotel very comfortable except the night was extremely hot and air con not really that good.

10/10

Exceptional

02 Jun 2025

William

A lovely comfortable place in a great location to walk in any direction feeling absolutely safe. Great if pricey breakfast but worth it.

Friends_and_family Friends

8/10

Excellent

30 May 2025

Dave

Overall the hotel was excellent and is in a fantastic location.
The rooms are well appointed and clean.
The staff professional and helpful.
It has great bar and restaurant facilities which are resonably priced.
My only criticism is over the cost of the parking facilities. Its underground public parking, but the hotel has elevators directly down there. Given this and the cost of the rooms at the Hafen, I would have liked to see the parking subsidised and not just full public cost (around €30 per day).

Leisure Partner

8/10

Excellent

15 May 2025

Frederick

Nice view from our premium room.
Breakfast way overpriced at 27€ per person.
Hotel layout confusing, 3 separate buildings with the only common connection was a parking lot. No common hallway. Our room number was 40502. It took us two attempt’s to find the right elevator. Nice view from rooftop bar but to small and limited menu.

Leisure Family

10/10

Exceptional

17 Apr 2025

Stafford

I would recommend this hotel to anyone wanting to have walkable access to major attractions, conveniences to the subway at the Landungsbrucken station with an efficient and friendly staff.
The hotel was very clean, property well maintained and it offered the most wonderful breakfasts overlooking the Elbe River.

Leisure Family

10/10

Exceptional

25 Mar 2025

Simon

Helpful and very friendly staff

Very friendly and helpful staff, no complaints from my instructor Mr Roy Barraclough who enjoyed his stay.

Business

10/10

Exceptional

12 Feb 2025

Simon

Very comfortable and excellent value.

No complaints from my instructor who thoroughly enjoyed his stay. We will return.

Business

6/10

Pleasant

25 Nov 2024

Abdulraof

My flight to Hamburg was late and that was not my fault so I had arrived to the Hotel at 23:00pm and the restaurant was closed and there was no for served at the Bar plus no Room Service .....

Business Self

10/10

Exceptional

19 Nov 2024

TH

I actually wanted to stay i the.old wing..

Next time

Business

6/10

Pleasant

28 Oct 2024

Richard

The service was poor

Business Self

10/10

Exceptional

21 Oct 2024

Wolfgang

Familiengeführtes Hotel in perfekter Lage, schönes Zimmer mit Hafenblick, sehr freundlichem Service. Gerne immer wieder!

Leisure Partner

10/10

Exceptional

24 Sep 2024

Verified traveler

Very nice hotel in a great location. The only issue was that it was very hot when I was there, and there is no air conditioning. But, the staff moved me to a different area of the hotel where the room was a bit cooler.

Business

2/10

Poor

07 Sep 2024

PO SHOU

Bad room service and staff attitude.

8/10

Excellent

18 Aug 2024

Uwe

Typical old hamburg hotel, hotel garage is convenient for very small cars only, no suv, stuff was very friendly and helpfull, old style hotel, for someone like me who loves it

Leisure Family

10/10

Exceptional

29 Jul 2024

Michelle

Nice place for two night stay - close to train station

Leisure Family

2/10

Poor

05 May 2024

Alireza

Rude staff, they don’t know their job very well, customer service 0, they didn’t check us in on time (at 3pm) and asked us to return later, we had a job to do and in our return at 11pm, they allocated wrong rooms (against what we paid for and asked) and said we cannot changed it and if you don’t like, you can go to another hotel. Simple! Without saying sorry! Dont expect a nice room with any view, it is a waste of money!

10/10

Exceptional

01 Mar 2024

IOLANY

Beautiful hotel

Leisure Friends

6/10

Pleasant

27 Oct 2023

jian

There is no coffee maker in the room

Leisure Partner

10/10

Exceptional

25 Aug 2023

Mike

It is close to a grocery store, the subway and the water, so getting around is pretty easy.

Leisure Partner

8/10

Excellent

13 Aug 2023

Jazmine

I chose to stay here because it was very close to the water and had seemingly great views. It was a very close distance to the tour boats and has large stairs leading down to the river. It is a very cool property. When booking, I looked at each room and selected this one because it was the only room showing a balcony and river view. When we checked in, I was given a room with no view at all. Somewhat deceived, I called the desk and she had one to switch me into saying I had the choice (I didn’t have any choices at booking.) but I appreciated how easy it was to get what I thought I paid for! The hotel is full of fascinating maritime decor and unique pieces of history - we loved to admire the lobby and hotel bar. Parking our car was pretty in the ramp, and was located directly underneath our hotel tower.
The only thing I’m bummed about it that given how I booked this hotel for the view, the tower bar was the largest part of that. It was a big draw. My ancestors emigrated out of this harbor so the view was important to me! The tower bar was closed for maintenance the two evenings we were there… we weren’t even allowed to look at it. Had I known, I would have chose a different hotel honestly.
We certainly still enjoyed our stay; but we only stayed two days and one night so I was trying to make the most of it. I would recommend this hotel, and stay there again if we had access to all of the treasures.

Leisure Partner

10/10

Exceptional

07 Aug 2023

Rosa M.

2nd time there. Great experience.

Leisure Family

6/10

Pleasant

08 Jun 2023

Rebeca

I didn't feel I got our monies worth. No air conditioning meant opening the window and hearing the train just yards from your window. The staff was fine.

Leisure Partner

4/10

Poor

08 Jun 2023

Kim Koay

shower area too small, bad design after shower whole bath room floor wet, slippy and dagerous for guest if he/she didn't walk properly may cause injure.
.

Business Family

10/10

Exceptional

25 Mar 2023

Dorian

This place was great! Excellent location with amazing views from the restaurant and Tower Bar. Many bars and restaurants in a short walking distance. The Hard Rock Cafe is just down the hill, on the Landbrucke. The Reeperbahn is a short walk and has many bars and restaurants. The room even had a apple provided every day to keep the doctor away. The apple was literally on a stand with that saying below it. How cool is that? I highly recommend this hotel.

Business Self

8/10

Excellent

26 Jan 2023

Verified traveler

Great stay nice staff.

Comfy bed, friendly and helpful staff. Nice touches in the room and very clean. The only downside for me as a Brit is they didn’t have a kettle for a cuppa. But other than that very good value.

Business

6/10

Pleasant

28 Nov 2022

Nicholas

Good location. Small rooms. Nice lobby area and bar.

Leisure Partner

8/10

Excellent

01 Nov 2022

Scott

Great convenient location by the waterfront. The only negative is no air conditioning so rooms tend to be quite warm.

Business Self

10/10

Exceptional

15 Aug 2022

JEFFRY PHILIP

Very friendly and helpfull

Leisure Partner

4/10

Poor

29 Jul 2022

Verified traveler

Noise

Window was 75 feet from noisy and squeaky commuter train. Windows we’re open as there is no air conditioning. Could only sleep when train was not running between 12:30 am and 5:30am.

Friends_and_family Family

10/10

Exceptional

21 Jul 2022

john

Will stay there again om my next trip

Leisure Family

8/10

Excellent

13 Jul 2022

Pradeep

Nice

Business Family

8/10

Excellent

01 Jul 2022

Barbara

Nice location but no A/C and coffeemaker.

Leisure Family

6/10

Pleasant

09 Apr 2022

Verified traveler

Overrated hotel with incredibly noisy night!

Truely an overrated hotel. No facilities whatsover, it just has a good location. Room is terrible, size is ok, bathroom as well but the location.... it was above a train track so till very late at night and then again very early morning incredible noise!! Worst sleep in ages! Weird paying top bill to get a bigger room and then it has such a location. Also the room is in another building with a weird deserted entrance.

Breakfast was nice but why 24 euro?!?!?!

Overall overrated hotel!!

Business

8/10

Excellent

05 Apr 2022

Michael

Was on the 8th floor in the tower, vey nice view of the river, but even with windows closed you can hear the rumble of the tube trains going past the building lower down and this can disturb you on the early morning if you are not used to noise. Also only one pillow - but once asked another was supplied so good service.

Leisure Friends

10/10

Exceptional

21 Nov 2021

Linda

Excellent location. Previous reviews stated the property is dated. I disagree, the decor is in accordance with the them of the ship and harbor given the location. The decor is not chic contemporary and the property is well maintained and impeccably clean. The bathroom was recently remodeled. Great location near Dom and harbor.

Leisure Family

10/10

Exceptional

17 Nov 2021

Linda

Great location, close to harbor and dom with easy access to subway.

Leisure Family

8/10

Excellent

16 Oct 2021

Verified traveler

Business trip Hamburg

Very quirky, friendly hotel. Stayed 2 nights on a business trip. Room was small but well organised and very clean. Breakfast area was very busy but I did go at peak time. Room had no tea/coffee making facilities and as there was so room service I couldn’t order one either when I got back late after a dinner - but I’m sure that’s covid related rather than the hotels fault. They stored my luggage for me after I checked out which helped too. Very easy to walk to central Hamburg from here.

Business

6/10

Pleasant

31 Aug 2021

jas

OK stay

There were no parking available on-site and had to park in a sister hotel 300 meters away. The location is convenient. The room as too warm and couldn't adjust the air conditioning but a clean room

Self

8/10

Excellent

05 Jul 2020

Georgiy

Lovely hotel

The hotel is nice. The room was spacious and comfortable bed.
The hotel is a little bit outdated.

Business

8/10

Excellent

24 Jan 2020

Martin

Old Hamburg Tradition

Hotel in nice location and close to the harbor. Needs refurbishment in certain areas. Restaurant was under construction.

Business

10/10

Exceptional

16 Nov 2019

Verified traveler

Nicely appointed room very comfortable bed. Excellent location for access to Hamburg center.

Leisure Self

10/10

Exceptional

04 Sep 2019

Verified traveler

The property was conveniently located steps away from the center of the harbor tourist action.

Leisure Family

2/10

Poor

07 Aug 2019

Verified traveler

The room had no A/C, which in the current Europe summer made the room very uncomfortable, even at night, but the worst was that we were changed 20 euros per person for the breakfast buffet, the same kind of mediocre breakfast buffet that’s included for free in any Holiday Inn.

Leisure Partner

8/10

Excellent

31 Jul 2019

Verified traveler

It is a beautiful hotel, great staff but the check out date that is supose to be at 11am the clean staff was nocking at the door since 930am...

Leisure Friends

8/10

Excellent

27 Jul 2019

Ivan

Friendly staff and nice location

The room was relatively small, but comfortable and clean. Nice location - close to public transport and on walking distance to a lively night entertainment area with a variety of dining opportunities. Friendly staff.

10/10

Exceptional

25 Jul 2019

Verified traveler

I liked everything.
The Diner menu needs a total rework.

Leisure Self

10/10

Exceptional

04 Jul 2019

Verified traveler

It’s always excellent. Great service, great rooms. Great location

Business

2/10

Poor

02 Jul 2019

Bradley

Don't Stay Here in the Summer - no A/C - Very HOT

Highly disappointed with my stay. Room has no A/C and was miserably hot. No screen on windows meant that if I opened them (as advised by staff) that bugs would come fly in. My room was filled with bugs during the night because of the bright outside lights just outside my window. Staff was unhelpful when I brought it to their attention.

10/10

Exceptional

27 Jun 2019

Verified traveler

The Restaurant and staff were fantastic.

There was no Airconditioning.

Leisure Friends

4/10

Poor

12 Jun 2019

Margaret

Give it a miss.

It was 105 degrees outdoors. The hotel room room had no air conditioner. There were no room windows to open and we were not able to leave the door open because security would be compromised. The room view was stunning. However, because the sun hit our floor to ceiling glads doors for much of the day, it was impossible to relax in the room. The room fan worked very well, circulating hot air evenly through the room. We sweltered for two nights. It was a relief to leave. Hamburg is a wonderful, energized city. We will be back. But we won’t stay at the Hotel Hafen Hamburg.

Partner

8/10

Excellent

06 Jun 2019

Verified traveler

Room was a little too basic for the price and the aircon was impossible to work

Business Self

10/10

Exceptional

17 May 2019

JC

An excellent hotel with friendly, professional staff and great amenities . The room was imaculate with very comfortable beds. It is in a superb location with views over the Elbe and close to transport links. It is only a 10 minute taxi ride to the centre and shopping district. I can highly recomend the Hotel Hafen and will definitely stay there on my next visit to Hamburg.

Leisure Self

10/10

Exceptional

15 May 2019

Anne

Enjoyed the stay at this hotel. The room was large and comfortable and had a great view of the harbor. was within walking distance of the harbor and restaurants. Would stay here again

Family

8/10

Excellent

21 Apr 2019

Verified traveler

The friendliness could be improved, the breakfast is good but too expensive

Leisure

8/10

Excellent

13 Apr 2019

Sal

Scenic view of the harbor area. Easy public transportation to/from the hotel.

Business Self

8/10

Excellent

07 Jul 2026

Andrea

Alles bestens😀Top Lage direkt am Hafen

Business

8/10

Excellent

01 Jul 2026

Hans

All good. No Compliance.

8/10

Excellent

30 Jun 2026

Jacqueline Barbara

Großes Zimmer mit renovierten Bad, die Bar ganz oben war richtig klasse mit einem tollen Rundumblick über Hamburg, Preis für das Frühstück ist eindeutig zu hoch und wir haben darauf verzichtet

Friends

8/10

Excellent

30 Jun 2026

Torbjörn

Lite tråkigt där inte var luftkonditioneringen

Friends_and_family Friends

10/10

Exceptional

29 Jun 2026

Juergen

Die Zimmer haben keine Klimaanlage, bei der derzeitigen Hitzewelle unmöglich.

Es wurde versprochen, wenigstens einen Ventilator zur Verfügung zu stellen. was aber trotz weiterer Rückfrage nicht geschah. An Schlaf war bei der Hitze nicht zu denken.

Friends_and_family Family

2/10

Poor

24 Jun 2026

Gabriella

Inaccessibility by way of 100+ stairs, no aircon, substandard WiFi, and I regret to say no meaningful intervention or help from staff.

Self

8/10

Excellent

06 Jun 2026

Claudia

Top Lage, super große Zimmer, sauber und gemütlich.
Leider ist der Teppichboden nicht besonders hygienischen, und ein Spiegel im Zimmer wäre optimal. Ansonsten alles Top.

Partner

6/10

Pleasant

29 May 2026

Thomas

Ingen AC 30 grader i værelset

10/10

Exceptional

23 May 2026

luisa

Boa localização.
Bom pequeno-almoço

10/10

Exceptional

18 May 2026

Roger

Das Frühstück war hervorragend

8/10

Excellent

17 May 2026

Frank

Nice hotel

10/10

Exceptional

16 May 2026

Ruth

Sehr gutes Angebot für Frühstück

10/10

Exceptional

14 May 2026

Sebastian

Es ist immer wieder sehr schön dort.

Partner

10/10

Exceptional

07 May 2026

Michael

Alles wie erwartet gut.

Family

8/10

Excellent

05 Apr 2026

Dirk

Sauberes Zimmer, nettes Personal

10/10

Exceptional

04 Apr 2026

Peter

Tak til personalet for den store hjælp

Partner

10/10

Exceptional

02 Apr 2026

Jacco

Top lokatie

Self

10/10

Exceptional

30 Mar 2026

Beatrice

Alles tip top

Partner

10/10

Exceptional

29 Mar 2026

Michael

Wir waren im Traditionshaus mit Hafenblick untergebracht und das alleine war schon sehr schön. Das Zimmer sehr sauber, natürlich hier und da ein paar Macken, aber das war nicht schlimm. Das Personal war super freundlich und zuvorkommend. Das Frühstück, wie es zu dem Preis auch zu erwarten ist, war wirklich super und reichhaltig. Die Nähe zum Hafen und zu Sankt Pauli ist perfekt. Wir buchen hier wieder.

Partner

10/10

Exceptional

07 Mar 2026

Flemming

Go beliggenhed.

Partner

10/10

Exceptional

06 Mar 2026

Fredrik

Bra spansk/portugisiska restauranger i området

Self

8/10

Excellent

20 Feb 2026

Troels

Venligt personale. Pænt værelse og god beliggenhed.

Partner

8/10

Excellent

05 Feb 2026

Tobias

Lob ans Personal,
Das Zimmer war schön und wir zufrieden.

Leisure Friends

8/10

Excellent

23 Jan 2026

Thomas

Guten Aufenthalt im Hafenhotel gehabt. Zimmer war sauber, hat alles gepasst.

Leisure Friends

8/10

Excellent

16 Jan 2026

Bettina

Rent og pænt værelse. Ikke særlig stort og med delvis udsigt til havnen. Der manglede en plads til kufferten hvor man kan stille den på. Morgenmaden var ikke inkluderet og kostede 27 euro pr person det var vi for nærige til og gik ned til en nærliggende bager hvor man kunne få morgenmad for to personer til 17 euro. Vi har ellers haft et godt ophold.

Partner

10/10

Exceptional

08 Jan 2026

Hansjoachim

Sehr angenehmes Hotel mit freundlichem Sevice

Partner

8/10

Excellent

05 Jan 2026

Thomas

Komme gerne wieder