Kula Maya Boutique Hotel & Spa

6/10

Pleasant

30 Jul 2026

Paul

Very attractive location and kind staff BUT….little privacy as the drapes were too narrow, quite noisy, towels didn’t feel fresh and worst of all all used toilet paper and female products had to be put in an open container near the toilet. Totally disgusting

10/10

Exceptional

23 Jul 2026

Paige Ellen

Absolutely loved staying here! The view was unreal, the pool and spa were nice and relaxing, and the food/drinks were great. I fell in love with Lake Atitlan and would stay at Kula Maya for every returning visit.

2/10

Poor

22 Jul 2026

Ingrid

NO VOLVERÍA!!! Cero servicio al cliente, las personas de recepción trabajan por pocas horas y cuando se ingresa al Hotel siguen en sus celulares y ni siquiera un saludo. Dejaron una de las habitaciones sin servicio de aseo aún cuando los pedí. Les hice ver mi celebración de cumpleaños y no tuvieron ningún detalla. Muy mala la calidad de la comida. Elegimos al Hotel por su calificación pero es solamente la vista del lugar. Pésimo Servicio al Cliente y no tienen ninguna consideración para el adulto mayor. Es la primera vez que un Hotel no cumple nuestras expectativas!!!

10/10

Exceptional

20 Jul 2026

Yanet

Amazing stay! The room was spotless, the staff was incredibly friendly and welcoming, and the mountain views were absolutely breathtaking. Everything was well maintained, and the peaceful atmosphere made our trip unforgettable. We would definitely stay here again and highly recommend it to anyone visiting the area.

Friends_and_family Friends

10/10

Exceptional

19 Jun 2026

Kenneth Garrett

amazing views!!!! beautiful hotel very clean. the restaurant was wonderful too

Partner

10/10

Exceptional

12 Jun 2026

Jennifer

I dont even know where to start this was a 10/10 experience from the staff to the views. Such a beautiful place the staff was so nice and helpful even when I was leaving someone walked me all the way to the lancha and carried my luggage. The hotel looks 10 times better in person. And the views are surreal make sure you wake up early to catch the sunrise!

Self

10/10

Exceptional

04 Jun 2026

Francisco

Muy bonita experiencia, muy buenas intenciones. Una bonita vista frente al lago la comida estuvo muy buena. El staff estuvo bien bueno. Volvería

Partner

10/10

Exceptional

01 Jun 2026

Alexis

Would recommend to all! Gorgeous hotel. The outdoor bathroom was the highlight for me. Jacuzzi and pool overlooking the lake and views of the volcano were breathtaking. Close to the docks. Staff was very helpful.

Partner

10/10

Exceptional

25 May 2026

Isaura

In my opinion the nicest hotel in San Marcos and the restaurant had really good food and drinks. Small and intimate stay

Family

6/10

Pleasant

23 May 2026

Glen

Jacuzzi was available only 5:00-8:00 PM daily. We got in shortly after checking in at 3:00 pm and staff informed us we would have to get out and come back at 5:00 pm. Also breakfast was a pot of coffee and a couple apples near the front desk. Expensive to stay here

Friends

10/10

Exceptional

18 May 2026

Hansley

Great environment!

Partner

10/10

Exceptional

16 May 2026

Denise

The hotel is beautiful and the bed was very comfortable. The staff is friendly and helpful. I ate ate the onsite restaurant and the food was delicious and very affordable!

Partner

10/10

Exceptional

10 May 2026

Christopher

Great hotel very clean room. No air conditioning but at night you honestly don’t need it. It cools down to a comfortable temperature and tons of windows. The bathroom is outside and found several spiders and a scorpion in my room otherwise no complaints. Very close to the San Marcos dock. Tons of restaurants within walking distance 10 out of 10 would recommend

Self

10/10

Exceptional

08 May 2026

Gabrielle

The views are so stunning and the room was beautiful. The food at the restaurant was so so good. The staff were super kind and helpful. Highly recommend

Partner

8/10

Excellent

07 Apr 2026

Anne

Hotel restaurant exceeded expectations and the massage at the spa was fantastic. However, we had an ant problem at one point in our bathroom and the front desk isn't 24 hour. Front desk could have been more helpful with giving recommendations and information (for example, one of their restaurant recs was closed on Sundays and they didn't tell us that). The noise from the bar next door was extremely loud until 10pm each day. Pool and hot tub were nice. It was great to have someone come meet us at the dock and get our luggage upon arrival to San Marcos.

Friends_and_family Friends

10/10

Exceptional

24 Mar 2026

Sawyer

We had the most amazing stay at this property! The hotel was insanely beautiful and very well kept. The staff went above and beyond to make sure we were taken care of, and accommodated every request we had. Truly have never been so impressed by a hotel. 1000% recommend staying here if you are traveling to Lake Atitlan/San Marcos. They can even help arrange private transfers for you to eliminate stress. I will definitely be back in the future, not one bad thing to say about this hotel!!! Huge thank you to the staff- you truly made this a memorable stay for us!

Family

2/10

Poor

22 Mar 2026

Hiu Chun

1.Inconsistent check-in information
We were initially informed that check-in was only available between 3pm and 6pm. However, when we contacted the hotel due to a travel delay, we were then told check-in was available until 8pm. This inconsistency caused unnecessary stress during our journey.
2.Lack of luggage assistance
At reception, we were told that someone would assist us with our luggage, but no one came. We ended up carrying all our luggage ourselves. If assistance is not available, expectations should be managed more clearly.
3.Poor cleanliness standards
One of the bath towels provided was visibly dirty and had not been properly cleaned. When we reported this to the front desk, there was no apology or acknowledgement, which is not acceptable for a hotel of this standard.
4.Unreliable laundry service
We were told that laundry given in the morning would be returned in the afternoon. However, it was not ready until the next morning, which disrupted our travel plans. Additionally, the clean clothes were returned in the same bag used for dirty laundry, despite our request for a new one.
5.Noise and room comfort issues
The hotel was very noisy due to a nearby bar playing music until late evening and additional noise early in the morning. The curtains also did not block out sunlight effectively, making it difficult to rest properly.

Partner

8/10

Excellent

20 Mar 2026

Meagan Elizabeth

Staff was very friendly and helpful. We went without power for one night due to storms but that was not the hotels fault. There also was a ton of ants and spiders in the bathroom but as it is basically outside that came expected. If you are staying in the dome, be prepared to hear everything that is going on outside till at least 10 at night

Friends

8/10

Excellent

07 Mar 2026

Scott

Very nice hotel is in a convenient location in San Marcos close enough to the main road and the public dock. Solid restaurant and good customer service. Meals were good if not great. Scenic view of the lake. They did a nice job putting together transportation and activities for our visit. Just be aware that because it is in town you may hear some sounds like music and dogs close to bedtime but never after 10pm. I would stay again.

Partner

10/10

Exceptional

07 Mar 2026

Destinee

10/10 Hotel staff was very polite and accommodating to our needs. The restaurant has really breakfast options ( I recommend the mojito, breakfast plater, and coffee options). You will be stunned by the breathtaking views of the lake and mountains).

Partner

10/10

Exceptional

03 Mar 2026

Yandy

The view here doesn’t disappoint. This boutique hotel isn’t very big which is great because you never feel like you are fighting for access to pool chairs or lunch/dinner tables. It’s very private. We stayed in a top floor which did have a very open room meaning the toilet was in plain view as well as the shower. In that aspect we didn’t care for too much but everything else was great. The food and drinks were good and the dock was within a 3-4 minute walking distance if you wanted to take a boat to another town. The staff at the hotel is very polite and always eager to assist. They also have a private and shared car services in the event you wanted to travel to Antigua or elsewhere. There is a bar next door that does play music until about 1030-11pm most nights. I would stay here again.

Partner

10/10

Exceptional

22 Feb 2026

sheik wazir

The best staff, a wonderful experience. 10 starts

Partner

10/10

Exceptional

14 Feb 2026

Lori

gorgeous room was very clean, bed was comfortable and staff were pleasant and helpful.

Leisure Partner

10/10

Exceptional

26 Jan 2026

Elizabeth

Such a nice hotel, it’s small so there’s not that many guests. The staff is super nice & accommodating & you can’t beat the views from the rooms.

10/10

Exceptional

18 Jan 2026

Brian

Great staff, beautiful view, delicious food

10/10

Exceptional

03 Jan 2026

Erum

I wish I could rate this higher than 5 stars.
The location is beautiful. Breathtaking views. I prefer a more laid back and quiet vibe. Kula Maya and the town of San Marcos provided that. But when my group and I wanted to have more of an outing, San Pedro was a short ferry ride away. It felt so remote and convenient all at the same time.
On top of that, one of the members in our group suffered from appendicitis in the middle of the night on our first night's stay here. We were so scared and the night security guard went out of his way to find us a tuk tuk driver to drive us to the hospital in San Pedro. Following the initial emergency, all the staff at Kula Maya were so attentive to our needs. They were ready to arrange transport for us at a moments notice. I cannot say enough positive things about Kula Maya. Just book your stay here, I promise you won't regret it. It was better than anything we could have imagined.
Thank you for a memorable stay Kula Maya! We love you!

Friends_and_family Family

6/10

Pleasant

03 Jan 2026

Leslie

While the view and bathroom were beautiful, and the food at the restaurant delicious, we weren't able to have our room cleaned each day of our stay. Additionally, we ordered room service one night and were told the wait would be 45 minutes, however we didn't get our food until 90 minutes later when my partner went up to ask about our food (I had already asked 30 minutes prior). Finally, the hotel is located right next door to a club - you can hear the music clearly every night. Thankfully, the music stopped each night at 10:00PM; we were still able to sleep each night, but I would have liked to know about the noise prior to our stay.

Partner

10/10

Exceptional

23 Dec 2025

Maria

Great Food and Drinks at Restaurant. 😊

Leisure

8/10

Excellent

18 Dec 2025

Jonathan

The food was amazing. The sauna should be included with the room rate. Not necessary to charge 30$ USD for a 30 min sauna session. The view is amazing and the staff is pleasant and sweet with forthright responses. Be prepared to spend a lot of money when eating at the hotel.

Leisure Partner

10/10

Exceptional

07 Dec 2025

Chris

Amazing

Leisure Partner

10/10

Exceptional

23 Nov 2025

Alejandro

Stunning views. Beautiful rooms and wonderful staff. 10/10

10/10

Exceptional

22 Nov 2025

McCall

Kinda staff and beautiful location

Leisure Family

10/10

Exceptional

15 Nov 2025

Jessica

Great view, nice staff, and clean room! Wished I had time to stay longer.

Leisure Friends

10/10

Exceptional

14 Nov 2025

Yessica

The staff were very friendly and polite, and the food was delicious!

Leisure Partner

10/10

Exceptional

14 Nov 2025

Jasmine

This property is gorgeous and has restaurant and spa amenities. The view of the mountain is stunning. This property doesn’t have AC but a portable fan is included and you can open up the windows and doors to feel the breeze off the lake. I would recommend staying here. The staff is very nice and accommodating.

Leisure Partner

10/10

Exceptional

10 Nov 2025

Kara

Wonderful hotel with a beautiful view of the lake!

Leisure Friends

10/10

Exceptional

03 Nov 2025

Harley

Stayed at one of the domes, and it got really warm during the day.

Leisure Partner

10/10

Exceptional

23 Sep 2025

Sergio

I have never been to a hotel with staff this wonderful. The views are idealic. The restaurant on site was excellent and a good value. We felt at home very quickly. The hotel only has 10 total rooms. We were able to chop it up and meet other guests. A+. Staff always cheerful and helpful!

I only have one complaint that is the same at every other hotel I have stayed at around Lake Atitlan. That complaint is the dogs! They are barking all night and here is a disco which can get rather loud. The hotel actually has ear plugs laid out for guests when they checkin.

Leisure Partner

10/10

Exceptional

12 Sep 2025

Brett

Muy bien

Leisure Partner

10/10

Exceptional

29 Aug 2025

Sady

Loved EVERYTHING about this hotel ! My view was amazing and the staff was top tier ! Loved it

Leisure Self

10/10

Exceptional

18 Aug 2025

Jamilex

I absolutely loved the hotel and property. The area of San Marcos wasn’t for me personally but I enjoyed the amenities of the hotel and the staff were always amazing and so sweet. The views are also … breathtaking

10/10

Exceptional

18 Aug 2025

Gisselle

Hermoso hotel con excelente servicio. La habitación era hermosa y limpia.

Leisure Partner

10/10

Exceptional

16 Aug 2025

Andrew

Food and views from this property where amazing.

Leisure Friends

10/10

Exceptional

12 Aug 2025

Blake

Very beautiful views and right next to boating docks

Leisure Self

10/10

Exceptional

11 Aug 2025

Tremayne

I stayed at this property to celebrate my wife’s 30th birthday, and it exceeded every expectation. The staff was warm, welcoming, and attentive, making our special occasion even more memorable.

The property itself is even more stunning in person the views of the lake were absolutely breathtaking. We stayed in the Dome, and instantly fell in love with its unique charm and the incredible outdoor bathroom.

The food was just as amazing as the scenery fresh, flavorful, and beautifully presented. This is truly a place where every detail feels special. I would highly recommend it to anyone looking for an unforgettable getaway.

Leisure Partner

10/10

Exceptional

03 Aug 2025

Sophia

Beautiful property overlo

10/10

Exceptional

23 Jul 2025

Christina

The room it's self was beautiful and the view from bed was world class! The bed was very comfortable and the room was spacious with a nice closet space and a huge bathroom. We loved sitting on the porch and watching the view. Walking from the dock to the hotel was more confusing than I would have thought. Probably just paying the little kids at the dock to carry our luggage and show us the way would have saved us a grumpy moment of getting lost while carrying heavy backpacks. Lots of wonderful restaurants are very walkable. The hotel restaurant was sadly closed while we were there but the menu looks amazing.

Leisure Partner

6/10

Pleasant

12 Jul 2025

Claudia

This place was advertised as having dining and the dining room was closed except for breakfast. It made it very inconvenient

Leisure

10/10

Exceptional

10 Jul 2025

Bianca

Property is beautiful and the staff was amazing. The views are exceptional with a cup of coffee in the morning. I highly recommend anyone looking for a relaxing stay, book at Kula Maya

Leisure Self

10/10

Exceptional

24 Jun 2025

Graciela

I loved everything about this hotel. The views were stunning. The bathroom was so beautiful. My bed was so comfortable. I usually travel to explore but I booked this hotel specifically to relax and enjoy the hotel itself. Food and drinks were good as well. You can hear everything from the nearby rooms and the dogs will wake you up at 5:30am, but just in time for sunrise. The area itself is full of backpackers and hippies, not my scene but I stayed in the hotel. A 3 min walk is a park where you can jump off into the lake. I stayed on a rainy Sunday night so I didnt experience the loud music from neighboring spots. No ac but the fan was perfect. Definitely will stay here again.

Leisure Self

10/10

Exceptional

21 Jun 2025

julio

amazing place, the view the pool the dome

Leisure Partner

10/10

Exceptional

02 Jun 2025

Taneisha

Beautiful property. Beautiful people.

8/10

Excellent

26 May 2025

Jesse

Kula Maya was very nice, clean and had a good selection of foods. The pool area is much smaller than it looks in the pictures and it only has 4 lounge chairs. The room was cleaned very nicely and the location is very close to the dock. Transportation set up by the hotel was pricey.

Partner

10/10

Exceptional

20 May 2025

T. S.

The staff was so kind and accommodating! We felt so safe and welcome!

Leisure Partner

10/10

Exceptional

19 May 2025

Dominique

The food was great at this property and its very close to the water taxi dock. The only downside is the pool jacuzzi is only open for a couple of hours in the early evening.

Leisure Self

10/10

Exceptional

30 Apr 2025

Alec

This was quite possibly the best hotel we've ever stayed at. The views of the lake from every vantage point on the property are beyond stunning. The food at the hotel was by far the best we had anywhere in Guatemala. The staff were friendly and extremely accommodating. The room was stunning. And we absolutely loved San Marcos - everything you need is at most a 10 minute walk from the hotel. Truly can't recommend Kula Maya enough.

Leisure Partner

10/10

Exceptional

26 Apr 2025

Anna

Beautiful!

This hotel is very beautiful and comfortable. The location is great, close to many restaurants, shops, and to the water taxis. We had some of the best food on our trip at the restaurant. If you are vegan, the restaurant has plenty of options. The staff are also wonderful, they helped us decide where to visit and helped us book a taxi back to the airport. I would definitely recommend staying here!

Partner

10/10

Exceptional

19 Apr 2025

Ana Lucia

The location and the place is amazing

Leisure Partner

10/10

Exceptional

01 Apr 2025

Cheyenne

Beautiful property with amazing staff. I would definitely come back and stay at the Kula Maya

Leisure Friends

10/10

Exceptional

21 Mar 2025

Sharon

We loved our room it was super nice with beautiful view of the lake. The room was spacious and clean, the bathtub was nice addition.
Sadly the WiFi wasn’t working that well, but is the only bad thing we can say.
Really recommend this place.

Leisure Partner

10/10

Exceptional

01 Mar 2025

Laura

Incredible stay

This is absolutely the best and most beautiful place to stay in San Marcos. The vibe is very different from the rest of the town, but personally I was grateful for that. It's a bit pricey of course, but if you're looking for a quiet and beautiful place to spend a day by the pool and enjoy delicious food, this is absolutely the place to go. The staff are lovely, And if you want to go out in San Marcos it's just steps away. Highly recommend!

The only thing I feel compelled to add is that the restaurant next door plays music until 10:00 p.m. every night and it definitely feels like it's in your room lol. Made no difference to me because I can fall asleep anywhere, but definitely something to consider if that would be hard for you.

Friends_and_family Friends

10/10

Exceptional

27 Feb 2025

Jorge

Great room with so much comfortable bedding

Leisure Partner

10/10

Exceptional

16 Feb 2025

Emmanuelle

Spectacular view, location and restaurant.
Little privacy if you are choosing the dome and a little expensive, but great spot to live the San Marcos experience

Leisure

10/10

Exceptional

15 Feb 2025

Kai

One of my favorite hotels I stayed at

Leisure Partner

6/10

Pleasant

14 Feb 2025

Sheldon

Directly next door to a bar that plays very loud music until 10 pm. The room is uninhabitable until after 10pm.
Nice staff and nice dining facilities, but not recommended.

Leisure Partner

10/10

Exceptional

30 Jan 2025

Jared

What a dream

Kula Maya is definitely the highlight of San Marcos, having the most excellent views and a friendly staff. The town is very charming and much more enjoyable than some of the busier towns on other parts of the lake. The restaurant has great food and a nice high-end bar selection. Prices are quite a bit higher than anything in the area, but the atmosphere makes it very worth it. The rooms could have been better-sealed to keep wind and bugs out, but I guess it can't be perfect in an eco-friendly resort in paradise. Definitely worth staying here, highly recommend.

Partner

10/10

Exceptional

01 Jan 2025

Nathan

I love the location and the amenities that this places has to offer. It was easy to schedule a massage or anything you needed with the concierge. The food in the restaurant was delicious and always prepared fresh, and the rooms were breathtaking. I will definitely return soon.

Business_and_leisure Self

10/10

Exceptional

30 Dec 2024

Jennifer

True Paradise !

Kula Maya is my favorite oasis on the lake! The property is breathtaking, a peace of Heaven in nature.

The team is so kind and professional, very accommodating. Sofia is the sweetest and so quick to help us plan transportation, laundry, reservations, etc.

Our room was so unique and super comfortable, they thought of the smallest details to make our stay memorable.

The food was phenomenal, and the hotel restaurant was the best from our entire trip in Guatemala :)

Thank you, we will be back!

Partner

10/10

Exceptional

26 Dec 2024

Margaret

Gorgeous stay on Lake Atitlan

Our room the master suite was absolutely stunning. Particularly enjoyed the amazing balcony with stunning views and the very large bathroom with the rain shower and tub. The staff was incredibly kind and helpful, my friend got severe food poisoning when we were out in San Pedro (recommend eating in Santa Cruz and San Marcos - don't eat in the backpacker town San Pedro). Even though it was evening and all the clinics in San Marcos were closed, one of the hotel staff member called one of their family members who was a physcian in town to open the clinic so my friend could get IV antiemetics and IV fluids. He also arrange transport to escort us there. I cannot thank the hotel staff enough for their assistance with helping my ill friend!! Would definitely stay again!!

Friends_and_family Friends

6/10

Pleasant

12 Dec 2024

Anum

The property is beautiful, just like the pictures with a great lakeside view of the volcanos. I stayed in a dome which was well decorated and very large, I particularly liked the deck with chairs to enjoy the view.

The downside:
- It’s very pricey! You’re basically paying for the view. Breakfast isn’t included in the price. Whilst it is beautiful, there are airbnb options nearby with similar views at a fraction of the cost.
- It’s very noisy. My room was next to the road that has karaoke bar. They played loud music until midnight. The hotel provides earplugs but they do nothing to help you get to sleep. This should be reflected in the prices the hotel is charging. A good night’s sleep is the minimum I would expect.
- Hot water is minimal. Both times I used the shower the water was cold. After letting it run for a few mins it was lukewarm at best. Again this should be reflected in the prices the hotel is charging.

Overall a decent stay for a couple of nights. The staff are friendly and it was a convenient location for the activities I wanted to do. The hotel should adjust its prices for a fairer reflection of the stay. At the current cost I would stay elsewhere if I visited the area again.

Leisure Self

10/10

Exceptional

02 Dec 2024

Anny

Amazing stay! The most beautiful views and property at the lake. The drinks and food were delicious! The staff was so helpful, accommodating asks super generous!

Leisure Friends

6/10

Pleasant

25 Nov 2024

Adelinex

The hotel staff are friendly and helpful and the hotel is pretty overall. I appreciated the two pitchers of filtered water provided in our rooms daily for drinking and brushing our teeth. The bed was comfortable as well. Some drawers in the room would be very helpful as it felt like we couldn't really unpack. Unfortunately, absolutely no soundproofing was considered when the property was built, so getting sleep is difficult. Additionally, while I understand the lack of air conditioning, the king rooms dont have screens on the windows or balcony doors which would go a long way in allowing for a cooler and more comfortable stay. Opening the windows or balcony doors for more than a second or two isnt feasible unless you want a room full of bugs. The on site restaurant isn't bad but we were informed just the day before arriving that it would be closed on our final day there, meaning our plan to rest and lounge around was gone and we had to find other options for all meals and drinks that day. Would've been nice to know that earlier. The hot tub that was supposed to be on for 2 hrs per day wasn't functioning during our stay. While the views are beautiful, I wouldn't recommend this hotel as there are other options in other towns along the lake with better amenities, same views and an overall more relaxing experience.

Leisure Family

8/10

Excellent

19 Nov 2024

Irma

i was super grateful to all staff as thet made welcoming so pleasant & easy. Very helpful in recommending & helping me with all my concerns. Only downfall is it is next to bar & music felt like i was there & we also had rain & water kept gettin in dome we stood at.

Leisure Friends

10/10

Exceptional

09 Nov 2024

Jeffrey

Great view of the lake. Unique hotel and location.

Leisure

10/10

Exceptional

13 Oct 2024

Lucia

Habitaciones cómodas, con una vista preciosa.

Leisure Family