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Perla Maya Hotel

Lago Atitlan · Guatemala

0 Avenida 6-69 Calle Del RioZona 2View location

8.0/10Excellent282 Reviews
Cleanliness8.0/108.0
Service8.4/108.4
Comfort7.6/107.6
Condition7.8/107.8
Neighborhood7.0/107.0
Amenities7.6/107.6
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About Perla Maya Hotel

With a stay at Perla Maya Hotel in Panajachel, you'll be a 1-minute walk from Multiple Use Area Lake Atitlan Basin and 6 minutes by foot from La Galeria.

This hotel is 0.6 mi (0.9 km) from Casa Cakchiquel Arts Center and 0.6 mi (1 km) from Azul Maya Archaeological Museum. Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden.

Additional features at this hotel include complimentary wireless Internet access and tour/ticket assistance. Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). A complimentary local cuisine breakfast is served daily from 7 AM to 10 AM. Stay in one of 22 guestrooms featuring flat-screen televisions.

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Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with showers are provided. Conveniences include desks and sofa beds, and housekeeping is provided daily.

With a stay at Perla Maya Hotel in Panajachel, you'll be a 5-minute walk from Lake Atitlán and 6 minutes by foot from La Galeria. This hotel is 0.6 mi (0.9 km) from Casa Cakchiquel Arts Center and 0.6 mi (1 km) from Azul Maya Archaeological Museum.

Stay in one of 22 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with showers are provided. Conveniences include desks and fans, and housekeeping is provided daily. Featured amenities include a 24-hour front desk and luggage storage.

A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Entertainment
Smoking areas
Childcare

Check-in and check-out

Check-in from 3:00 PM
Check-in until Anytime
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available No elevators Professional property host/manager Pets not allowed Service animals not allowed

Important information

  • You need to know
    • No pets and no service animals are allowed at this property.
  • Special Instructions
    This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher
  • Minimal age
    18
  • Optional fees
    • Airport shuttle fee: GTQ 175.00 per person (roundtrip)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Lake Atitlán 0.4 km / 0.2 mi
La Galeria 0.5 km / 0.3 mi
Casa Cakchiquel Arts Center 0.7 km / 0.4 mi
Azul Maya Archaeological Museum 0.9 km / 0.6 mi
Church of Saint Francis 1.2 km / 0.8 mi
Panajachel Municipal Market 1.3 km / 0.8 mi
Piedra del Zope 1.7 km / 1 mi
Atitlan Reserve Butterfly Garden 2.2 km / 1.4 mi
San Jorge Lookout 4.5 km / 2.8 mi
Pintando Santa Catarina Palopó 4.8 km / 3 mi
Santa Catarina Palopo Church 6.6 km / 4.1 mi
Tzantizotz Nature Reserve 16.7 km / 10.4 mi
Los Elementos Day Spa 20.3 km / 12.6 mi
Pascual Abaj 23.6 km / 14.7 mi
Chichi Cemetery 23.6 km / 14.7 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 22
  • hotel
  • Car park
  • 24-hour reception
  • Wi-fi
  • Airport Shuttle
  • Laundry service
  • Lift access
  • Garden
  • Terrace
  • Luggage room
  • Restaurant: 1
Show 3 more facilities & services
  • Outdoor freshwater pool: 1
  • Children’s swimming area
  • Breakfast
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Bed in dormitory STANDARDBed in dormitory • STANDARDBED.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    Bed in dormitory
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Perla Maya Hotel

    Bed in dormitory STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    Bed in dormitory
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: BED.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accesible PremiumQUADRUPLE • Accesible PremiumQUA.H6-PI

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accesible Premium

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

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    Perla Maya Hotel

    QUADRUPLE Accesible Premium

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accesible Premium

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM QUEEN BED NON SMOKINGFAMILY ROOM • QUEEN BED NON SMOKINGFAM.NM-QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

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    Perla Maya Hotel

    FAMILY ROOM QUEEN BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.NM-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXERoom • DELUXEROO.DX

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

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    Perla Maya Hotel

    Room DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Perla Maya Hotel

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE QUEEN BEDDOUBLE • DELUXE QUEEN BEDDBL.DX-QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

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    Perla Maya Hotel

    DOUBLE DELUXE QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE CLASSICTRIPLE • CLASSICTPL.AS

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

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    Perla Maya Hotel

    TRIPLE CLASSIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.AS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room AccessibleRoom • AccessibleROO.H6

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Perla Maya Hotel

    Room Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE CLASSIC QUEEN BEDTRIPLE • CLASSIC QUEEN BEDTPL.AS-QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    CLASSIC QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Perla Maya Hotel

    TRIPLE CLASSIC QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    CLASSIC QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.AS-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM STANDARDFAMILY ROOM • STANDARDFAM.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Perla Maya Hotel

    FAMILY ROOM STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Perla Maya Hotel

8.0
Excellent
282 Reviews
Cleanliness
8.0 /10
Service
8.4 /10
Comfort
7.6 /10
Condition
7.8 /10
Neighborhood
7.0 /10
Amenities
7.6 /10
100 reviews shown
6/10
Pleasant
03 Aug 2026
Zaairio
Not really to our like, specially for the price, we were expecting a more comfortable stay. The staff was very helpful, but the rooms felt like a more like a motel 6, no a/c, very noisy and you don't really have privacy as the other tenants are right outside your door. The pool gets turned off at 6 pm and there's a dirt road that you have to drive to get to it. Once again staff was very helpful, but that's about it.
10/10
Exceptional
27 Jul 2026
Shawntaya
The staff was amazing, we had a great stay, they let us stay an extra night on short notice, and let us keep our suitcases at the hotel for the day. They also let us check in a few hours early. Very accommodating and the free breakfast is really good! All fresh. I would really recommend staying here, and it is a short walk to the boats. Staff is amazing!!
10/10
Exceptional
23 Jul 2026
Marlin
Very clean and great staff . Delicious breakfast !
6/10
Pleasant
16 Jul 2026
Eliud
The only thing is that there is not AC ,shampoo etc etc
Family
8/10
Excellent
06 Jul 2026
Brenda
A great place to stay. It is close by the lake, it has a pool and parking included. I also enjoyed the included breakfast they provided. There are Guatemalan and American dishes. Overall, a nice option to stay in.
Family_with_children
10/10
Exceptional
01 Jul 2026
pedro
Everything was perfect. I really recommend it staff. Very friendly. Breakfast was very tasty. I am enjoy it. The pool the view to the volcanoes very very nice thank you so much. I will come back.
Family_with_children
10/10
Exceptional
25 Jun 2026
Celiris
Excelente lugar, conecta con todo cerca caminando, el personal demasiado atento, el desayuno riquísimo. Tiene piscina y unas vistas increíbles.
Business
8/10
Excellent
20 Jun 2026
Edwin
Good experience
10/10
Exceptional
08 Jun 2026
David
The hotel facility was super nice and supportive even with suggestions for things to do as a family
Family_with_children
8/10
Excellent
25 May 2026
Flor de Maria
The pool and the terrace were great.
Friends
10/10
Exceptional
24 May 2026
Selena
Great and cozy :)
Self
6/10
Pleasant
18 May 2026
Edvin
There was noise from barking dogs next door. The mattress was very hard so we had difficulty sleeping. Also, the shades hit the wall when pulled down and made noise at night.
Partner
10/10
Exceptional
17 May 2026
Harvir
good breakfast nice staff
Friends
8/10
Excellent
06 Apr 2026
CESAR A
Clean room
Friends_and_family Family
6/10
Pleasant
03 Apr 2026
Jose
The place is basic, with a bathroom with very low water pressure, noisy at times, great view of the volcanoes and Lake Atitlan from the terrace, convenient walking distance to the lanchas piers, some good restaurants and tiendas, tourist-oriented shops, and yes, from the Panajachel river paragliding departure and landing facilities. The breakfast selection was really basic, either chapin or American, with anything extra like orange juice for an extra fee. One morning we had to wait way past 30 minutes to order. When we complained they informed us there was a group who made reservations ahead of us who needed to be served first. The pool we never used because they told us the water was very cold, yet one evening there was a group of young people enjoying it without complaining. We all loved Paco, the welcoming happy parrot kept in the lobby.
Friends
8/10
Excellent
01 Apr 2026
Justin
The location was excellent, the staff was super friendly despite the language barrier and the rooms were comfortable.
Friends
10/10
Exceptional
22 Mar 2026
Autumn
Wonderful and helpful staff. Really enjoyed our time at La Perla Maya. Breakfast is sit down with several extras if you want additional from what’s offered with el desayuno tipico or el desayuno americano.
8/10
Excellent
17 Mar 2026
Michelle
The staff who greeted us at check in was rude, but most of the staff was very friendly and accommodating. Breakfast was good and included. Coffee was amazing. I drank it without creamer and enjoyed it. Our room was equipped with everything we needed, and the water was hot. However, the water flow is very slow and will take a while to rinse shampoo/conditioner out of long hair. To note—some of the employees don’t speak Spanish well, only their dialect. My husband, who speaks 3 languages, had some difficulty with communication (some of the employees, not all). The hotel landscape is beautiful.
Partner
10/10
Exceptional
07 Feb 2026
Andrea
very friendly staff. The front clerk was very helpful in giving us things to do, and letting us know what to avoid as well.
10/10
Exceptional
01 Feb 2026
Lori
Everyone was so welcoming and helpful. The room was clean and the shower had hot water!
Breakfast was delicious too and the place was super close to the main spots in town.
Nice size pool however it was too cold to swim.
6/10
Pleasant
28 Jan 2026
Riaz
Like A Hostel, Location Good, Breakfast Good, Room Condition Needs To Be Upgrade..
Leisure Family
6/10
Pleasant
23 Jan 2026
Juan J
The Hotel was okay but the main entrance was kind of scary do that there is a river next to it and gives you the impression that something is going to happen to you. The front desk person needs to improve his costumer service.
Leisure Family
10/10
Exceptional
18 Jan 2026
oscar
Nice people excellent service
Family
8/10
Excellent
17 Jan 2026
Dorian
Good breakfast
Leisure Partner
4/10
Poor
07 Jan 2026
Max
Breakfast staff was rude and never opened in time. Room was loud and not in good repair.
Partner
10/10
Exceptional
28 Dec 2025
Ana Lucia
All good, good service and food
Leisure Family_with_children
10/10
Exceptional
20 Dec 2025
andree ann
La chambre était très comfortable, le déjeuner est simple et délicieux. Staff très sympathique. À deux pas du lac, donc l’abris du bruit de la ville.
2/10
Poor
11 Dec 2025
Carlos
Staff was great. Room was a dump. Bedding smelled terrible. Leak in the bathroom. Noise kept us up all night. Power went out in the morning. Stay at your own risk.
Partner
10/10
Exceptional
07 Dec 2025
Ana
Rápido y amables
Leisure Family
10/10
Exceptional
05 Dec 2025
Tina
The staff were all amazing, friendly and helpful. The room was clean, we were upgraded from a queen to a king, which was great but the wifi was not too good. The breakfast was very good.
Leisure Partner
8/10
Excellent
27 Nov 2025
Andrew
.
8/10
Excellent
22 Nov 2025
Matthew
The view from the roof of the lake was nice. The room was fine and there was good hot water in the shower. The breakfast was simplistic and a choice between a local food of beans, scrambled eggs, cheese & tortilla or American food of fruit, scrambled eggs, toast & jam. The staff had poor English skills. There was a nice looking pool which we did not use.
Partner
10/10
Exceptional
17 Nov 2025
Jacinto
Desayuno muy Rico
Empleados muy amables buen servicio y muy buena atencion Al cliente
Leisure Partner
8/10
Excellent
16 Nov 2025
Krisztina
Pool was a bit cold because of the weather
Leisure Partner
10/10
Exceptional
11 Nov 2025
mario
Yes
10/10
Exceptional
30 Aug 2025
Grecia
Amazing! Muy bueno!
6/10
Pleasant
28 Aug 2025
David
No habían toallas suficientes y no tenían shampoo
Leisure Family
2/10
Poor
22 Aug 2025
Mahnaz
The entire night dogs barking. After AM the roosters joined dogs with loud noise. We stayed 4th floor which had no hot water to shower and water was barely coming out of shower or faucet. Extremely low water pressure and we didn’t have wifi in 4th floor. The blankets were extremely itchy . Medium friendly staff . Not recommend
Leisure
10/10
Exceptional
19 Aug 2025
Karen
We had a good experience with the hotel. But the staff was a little confused with my family and I hotel room. They were mixing up the rooms.
Leisure Family
8/10
Excellent
12 Aug 2025
jeymi
the place is nice from outside and it has modest rooms, I didn't like the fact that I only saw one electrical outlet in the room, bathroom had 0. and no shampoo and conditioner, they only provide bar soap. The room has no ac but they provide me a fan, which help a lot. But overall the place is nice, nice staff, the person in the front was really nice and gave me recommendations ( I ask for ).
Leisure Family_with_children
10/10
Exceptional
17 Jun 2025
Ana
The hotel was quiet and safe, and the personal was very friendly.
Leisure Family
2/10
Poor
03 May 2025
Jose
This place is so fake , they show pictures of different hotels and the area to stray people to them, there staff is the worse I have ever experienced in my entire life, having a handicap person traveling with us they don’t care about …. Will never recommend this place that should be removed from Expedia and all platforms.
Leisure Family
8/10
Excellent
21 Apr 2025
EMERSON
El staff podría mejorar un poco su servicio en especial el del restaurante
Leisure Family
10/10
Exceptional
18 Apr 2025
Yolanda

Perla Maya

compliments to the staff! extremely friendly we enjoy our short stay! Highly recommend it!
Friends_and_family Family
8/10
Excellent
15 Apr 2025
David
The location is very close to town and the hotel ticks all the basics that are needed. I'd stay there again if we return to the lake
Leisure Family
6/10
Pleasant
31 Mar 2025
Richard

Over priced for what we got

Booked a double bed and single bed, was given a 4 bed room. We had to double up one bed on top of the other to make room to walk. The decorative head board on the wall came off the wall when I was on the bed at night. They moved us to proper room the next night. No hair dryer, shampoos, wash cloth, bath Matt for shower, only one outlet in room. We asked and received a fan. Our last night there were ants in the room. We were in the third floor. And these ants bite! Good breakfast included. Cute cats on the property. And the owner/workers tried to accommodate us.
Friends_and_family Family
10/10
Exceptional
18 Mar 2025
Gabriel
Amazing staff
Leisure Family
10/10
Exceptional
09 Mar 2025
Rosa
Perla Maya Hotel was in a great location! It was easy and walkable to restaurants. shopping and ferry locations. The hotel staff is very exceptional, they make your stay feel like home. Thank you Jose Manuel, Domingo, Tomas and Daniel for making us feel safe and also thank you kitchen staff Claudia and Michelle for great breakfasts. I will definitely return to this hotel next time I come to Panajachel!
Leisure Friends
8/10
Excellent
03 Mar 2025
Bart
The property is clean and in a good location... The rooms are small & there are ants in the room. The reception is friendly but slow. Pretty typical for Latin America. The pool is very clean and modest in size, but there is no place to lay out and no furniture to do it on.
Leisure
6/10
Pleasant
02 Mar 2025
Celia
The staff was so amazing and attentive. Our first room had an ant infestation and the bathroom ceiling had mold which caused a smell in the bathroom. There was no extra toilet tissue and you have to ask them for it. There should always extra bathroom tissue in the bathroom especially when 5 people are staying in a room. The mattresses on the bunk beds were super thin and you could feel the wood on your back. Very uncomfortable. The staff saw our first review and immediately offered to move us to a new room. We moved to a new room and the staff was so gracious to move our things while we were at our outings. The second room was nice but the shower was backed up like the first room. The breakfast was the highlight of our stay and the view on the top floor. There were 2 options for breakfast included in our stay both delicious. There is some noise at night from the neighbors, dogs, cats and rooster. The rooster at 12am was really a bummer. It was hard to rest.
I want to express how grateful and amazing the staff were.
Leisure Family
6/10
Pleasant
27 Feb 2025
Verified traveler

Many thing to improve. Far from main street

The best was Mingo and Dani, the receptionists. Super kind and frindly. Breakfast was good also.
But many things to improve. Many Times nobody was at the deskfront in reception. Some mosquitoes there at the reception also. Only 1 plug hidden in the room. Curtains thin, so sun gets in early. Shower is not the best.
Self
6/10
Pleasant
26 Feb 2025
Mynor
Pictures online do not match the property. But actual property is quite nice
Leisure Partner
10/10
Exceptional
25 Feb 2025
Jairo

Excellent Hotel & Reasonable Price

We stayed one night with my family. The check in was fast and easy, the friendly staff made sure we had everything we needed. Highly recommended to friends and family
Friends_and_family Family
8/10
Excellent
21 Feb 2025
Miriam
It was nice especially the view from the terrace and even from our 3rd floor room. It’s on the one end of town but we didn’t mind walking and it felt safe. Showers took awhile to get hot and low water pressure but nice atmosphere. Perfect midrange option.
Leisure Family
8/10
Excellent
09 Feb 2025
Ingrid
Clean, affordable, close to everything. The customer service was great.
8/10
Excellent
05 Feb 2025
Graham
This hotel is better than most of the same standard. The bed linen was changed every day, there was a fresh towel everyday and a new roll of toilet paper regardless as well as new bars of hotel soap. This is quite an exceptional standard for the price of the room. The deep cleaning let it down however. The pool was always looked welcoming and clean but there was nowhere to relax around the pool at all. This was definately a disappointment and I found myself looking for other places that might allow day guests to use their pool. The breakfasts were lovely but there really needs to be more choice. There is American breakfast which is eggs or Guatemalan breakfast which is eggs. I did have to go and find somewhere else a couple of times just to avoid having eggs. Overall it was a lovely stay and is in a nice situation with views of the lake and not too much noise.
Business_and_leisure Self
10/10
Exceptional
01 Feb 2025
James
Great property. Love the flowere
Leisure Friends
4/10
Poor
24 Jan 2025
Fiorella
Le falta atención en los detalles y además el
precio no va acorde con lo descuidado que está el lugar
Leisure Friends
10/10
Exceptional
27 Dec 2024
Tania
The View is outstanding service is A
Leisure Family
4/10
Poor
23 Dec 2024
Verified traveler
Hotel room was very basic. Extremely overpriced for the shape of the room. It didn’t even have soap or shampoo only towels. Sliding glass door so no real security. It was a step up from a nice hostel only because it was a private room. Small boutique hotel in San Pedro next night was night and day in terms of amenities and comfort and for SAME price.
Friends_and_family Friends
2/10
Poor
04 Dec 2024
shahriar
Perla Maya Hotel was a huge disappointment. The amenities advertised on Expedia were misleading—no towels, soap, shampoo, hairdryer, or even a working TV. The room was outdated, dark, and poorly maintained, with torn, poorly sewn sheets. There were no outlets to charge phones, no heater or AC, and the road to the hotel was a muddy mess, not mentioned anywhere. This place falls far below acceptable standards, and I wouldn’t recommend it to anyone.
Leisure Friends
4/10
Poor
19 Nov 2024
Joris
Arrived at the hotel and the clerk tried to dump me in a cheap room instead, while I booked a deluxe room. They said the room was already occupied!?!! Not only that owner tried to charge me 20 euro more for a cheaper room. Breakfast and facilities okay but not great. Wifi was very poor.
6/10
Pleasant
17 Nov 2024
Rinelva
Base on the photo's that is show on the site this proporty looks great. But we were very disapointed. We got a room and cushions that smell sigarette. The cushions were
10/10
Exceptional
04 Nov 2024
Wendy
Nice place
Leisure Friends
8/10
Excellent
31 Oct 2024
Lorenzo
It was a very pretty property and the staff was great. We just happened to be in a room where we could hear everyone passing by so it was noisy
Leisure Partner
10/10
Exceptional
26 Oct 2024
Diane
We really enjoyed our stay at Perla Maya. The view was amazing. We had a private terrace. The staff was very friendly and helpful. They provided a good breakfast. There were barking dogs in the neighborhood at night that could be annoying, but that seems common in the area. We would definitely recommend Perla Maya!
8/10
Excellent
08 Oct 2024
Jose
Room spotless,
Leisure Partner
10/10
Exceptional
19 Sep 2024
Patricia
Beautiful hotel, close to the lake, great virws friendly staff
6/10
Pleasant
13 Sep 2024
rene
food and staff service was great . Grounds was eco friendly beautiful landscape .
Leisure Family
10/10
Exceptional
04 Sep 2024
Cristian
The views !!
6/10
Pleasant
18 Aug 2024
Ying
The surrounding area is not very clean
Leisure Partner
6/10
Pleasant
14 Aug 2024
Mor

שירות מצויין

השירות הוא מצויין, פרנסיס מקסימה, ועוזרת,
העובדים נחמדים מאוד,
האיזור סבבה ממש קרוב למעבורת, לחוף ולשוק
ארוחת בוקר בסיסית ומספקת.

עם זאת,
,זו לא הרגשה של מלון
לא החליפו לנו מגבות עד שביקשנו,
לא סידרו/ניקו את החדר.
והסדינים לא הרגישו הכי נקיים
Friends_and_family Family
10/10
Exceptional
17 Jul 2024
Brenda
The road in front of the hotel was not smooth and it looked not safe. but other than that the hotel was very clean.
Leisure Family
8/10
Excellent
19 Jun 2024
rene
Friendly staff good service
4/10
Poor
06 Jun 2024
Eric
Was listed by Expedia as having an elevator, instead no elevator and steep stairs 3 third and fourth floor rooms. Either Expedia is a horrible company or the hotel is lying. Hotel is over 30 years old, never had an elevator and never will. I have a bad back and can't climb stairs. Place is over priced, room was in front of the stairs so heard everyone
Leisure Partner
10/10
Exceptional
03 Jun 2024
Lizzy
Service was exceptional! Breakfast was delicious a d coffee was fresh! Pool is very clean and maintained!
Leisure Family_with_children
10/10
Exceptional
29 May 2024
diana
Amazing stay
Leisure Family_with_children
2/10
Poor
26 May 2024
Ramon

They will charge you more!

When I booked the hotel I chose to pay at the property. The hotel were exchanging to quetzales at a very high rate and said we had to pay 5% more if we paid with credit card.
When I mentioned we were not happy they said “if you are not happy here don’t stay here” so we chose to not stay and looked for another hotel.

I’ll give them 0 stars, bathrooms smelled like bleach and the property smell as full of mosquitos. Use this hotel as last option and also bring dollars in cash.
10/10
Exceptional
19 Apr 2024
Robert
It is a perfect example of a mom-and-pop hotel that makes its guests feel at home when they are traveling.

Traditional Guatamula Breakfast served HOT and Fresh, was a perfect way to start the day.
Leisure Family
10/10
Exceptional
15 Apr 2024
Scott

Amazing views and rooms for a family vacation!

Staff were amazing and super friendly.

Our kids loved the breakfast, the pool, and the talking parrot that lives at the property.

We loved hanging out on the terrace with wonderful views of the lake.

Area was very safe and we had no concerns walking from the hotel into central Pana. Only had to walk a block or two to find a tuctuc.

It was an amazing stay!
Friends_and_family Family
8/10
Excellent
10 Apr 2024
Adelita
The service was hit or miss. When they were available though they were great.
Leisure Family_with_children
8/10
Excellent
19 Mar 2024
Luis
Kinda noisy with dogs barking and people partying till midnight
Leisure Partner
10/10
Exceptional
27 Feb 2024
Melissa
The staff here was incredibly hospitable and thoughtful. They sincerely want you to enjoy your stay and are kind and sweet. The rooms are basic, but comfortable, and it was a quiet place to stay.
Business Partner
6/10
Pleasant
27 Feb 2024
Tim
I ended up here when my other reservation was cancelled. The first room wasn’t very good - rock hard bed and couldn’t open a window to get any fresh air. The second room was better (great view of the volcano) but noisier (barking dogs) Also wifi didn’t reach the room and the shower didn’t have any hot water. Decided to just stick it out. They don’t speak a word of English so led to some confusion over how long I wanted to stay but we managed to sort it out eventually. The pool is nice but could use some lounge chairs so you can hang out there a bit. Breakfast lot was good.
Leisure Self
10/10
Exceptional
25 Feb 2024
Kristina
A hidden gem. Super clean. Wonderfully dated. A nice roof top terrace. A hearty breakfast.
Leisure Partner
10/10
Exceptional
21 Feb 2024
May Flor
Budget friendly hotel with great and helpful staff and good facilities. View of volcano is great too. Will stay here again.
Leisure Family_with_children
4/10
Poor
18 Feb 2024
Vanessa
This hotel is not in a safe location. We moved to a different hotel.
Leisure Family
10/10
Exceptional
13 Feb 2024
Gerarda Sarahi
Es un hotel limpio, tiene una ubicacion buena cerca del lago, las camas no son muy comodas.
Friends_and_family Family
10/10
Exceptional
30 Jan 2024
osbaldo
I liked everything very friendly
Leisure Family
2/10
Poor
14 Jan 2024
Melvin
I booked two rooms for 4 adults and 2 kids. We arrived to the property and the staff was rude, they told me that I booked just one room, I had my reservation and confirmation with me, but they didn’t care. I was dissapointed about the way they handle the situation, the lack of customer service was bad, they didn’t even offer options to solve the issue. This is not a free service, we are paying for it, they could do better. At the end I left to find a different hotel.
Leisure Family_with_children
6/10
Pleasant
04 Jan 2024
Paul
Not good location
10/10
Exceptional
20 Dec 2023
Stephany
Desayuno exquisito y personal súper amable.
Vistas preciosas!
Leisure Family
10/10
Exceptional
04 Nov 2023
Ely
Customer service
Leisure Family
10/10
Exceptional
17 Sep 2023
Mariano
Muy bueno! Rico desayuno y las habitaciones cómodas.
10/10
Exceptional
11 Sep 2023
Amy

Beautiful stay in Atitlan

We really enjoyed our stay at Perla Maya! The location is beautiful with great views of volcanoes. It is off the beaten path which we enjoyed, as it provided a quiet & peaceful visit and it was amazing to sit outside for a delicious tipico breakfast! Room was clean, we had 4 ppl and it didn't feel too small, bathroom was very clean & spacious!
The staff were very friendly & helpful with recommendations on getting around. Secure parking area is well lit & safe.
Friends_and_family Family
8/10
Excellent
06 Aug 2023
Karen
The hotel was away from the main streets and would have thought it would have therefore been quieter but far from if! The noise of either dogs barking and/or cockerels at it throughout various points in the night didn’t make it a restful stay. This wasn’t the hotel’s fault though. Rooms are clean, breakfast was provided which is simple but nice. The staff were friendly but everything in Spanish so bring your translator!
Leisure Family
10/10
Exceptional
17 Jul 2023
ARIANA
The dirt road we turned into was a bit terrifying not knowing where we were headed, but once we arrived, a young man greeted us w a smile and asked if we were checking in. He led us to the lobby and I was so surprised at the cute and beautiful hotel. Breakfast was great, and the suggestions Jose Manuel gave us to go do where great! I will recommend this hotel to anyone coming to Panajachel!
Leisure Family
6/10
Pleasant
12 Jul 2023
Anamaria
Great staff
Leisure Family
2/10
Poor
04 Jul 2023
Ines
I never got to stay at the hotel because they gave away the rooms I had reserved through Expedia. Even though Expedia tried to help me get re located it was not possible due to the short time notice
Family_with_children
4/10
Poor
02 May 2023
Líndsay
Apparently a inconvenient event with Expedia occur and they couldnt received us the first night. They had to find another place for us to stay the first night. The hotel arrange everything and they handle the situation very good but the uncomfortable moment and surprise was not pleassent.
Leisure Partner

Location & surroundings

Perla Maya Hotel
0 Avenida 6-69 Calle Del RioZona 2, Panajachel, Guatemala

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Perla Maya Hotel

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