Grand Hotel Panajachel

Guatemala , Lago Atitlan
Panajachel, Calle Principal 1-79, Zona 2
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50 reviews shown

10/10

Exceptional

23 Feb 2026

Olivia

Based on previous reviews I was quite skeptical. Having my own experience at the Grand Hotel has made me realize I cannot make my decisions based on reviews.
My hotel stay here was great! The staff: friendly, helpful and kind. The rooms: comfortable, quiet with VERY HOT WATER! I needed help connecting to wifi, done! I needed toiletries: provided. The breakfast that’s included in the very good price: delicious and good portion. The outdoor space: green and pleasant to walk around in.
Is it high end like the Regis or the Marriott? NO! If you are expecting accommodations as such, go elsewhere. This is a growing town and this hotel is a comfortable spot that is walking distance to all the tourist areas. I was fortunate to visit during off peak season and my room was located in the back area. I can understand if you stay in a room located facing the street that it can be quite loud. With the friendly staff, I believe they would be happy to accommodate you in a quieter room if possible.
I am very pleased with my stay here for the 3 nights and will definitely be staying here again in the future.

4/10

Poor

21 Feb 2025

Lisa

There was mold in our room, which made it difficult for me to breathe as I have asthma. We were supposed to stay three nights, but ended up having to leave as I couldn’t breathe properly. showed pictures to the front desk and tried to get a refund of the one night, but unfortunately was not able to. Expedia also tried for me to no avail.

Leisure Family

8/10

Excellent

18 Feb 2025

Maria

It was quiet and yet in the middle of a busy walkable area. Great breakfast. Great wifi reception. Beautiful gardens. Ask them to help you understand how to control the shower temperature.

Leisure Friends

6/10

Pleasant

28 Nov 2024

Charon

Property is outdated, but has pretty gardens and green areas. But it definitely needs to be remodeling! Staff was very nice and very helpful.

Leisure Partner

4/10

Poor

04 Jun 2024

Juana

It’s old and dirty!

Leisure Family

6/10

Pleasant

26 May 2024

Sam

Rooms dated, good breakfast.

Friends_and_family Family

8/10

Excellent

28 Apr 2024

Karla

Very quiet place and staff was friendly

Leisure Family

10/10

Exceptional

18 Jan 2024

Olivia

The hotel and restaurant are incredible! The staff and service are impeccable. Super close to the port, the shopping street, and incredible restaurants. 10/10 would recommend.

Business_and_leisure

8/10

Excellent

12 Feb 2023

Terry

This hotel is a quiet, secluded garden in a busy little town, staffed by sunny, helpful people, and offering an excellent breakfast for the start of your day.

Leisure Self

10/10

Exceptional

06 Feb 2023

Mike

All was fine, needs an option for a hair dryer and a kettle in the room. There was no mini fridge. Receptionist and breakfast where excellent.

Leisure Partner

10/10

Exceptional

07 Jan 2023

Oscar

No tiene agua caliente y se escucha demasiado ruido por los lugares alrededor

Leisure Family

10/10

Exceptional

17 Mar 2022

stacy

Lovely place, the breakfast was excellent, friendly personable staff

Leisure Partner

4/10

Poor

22 Jan 2022

Jorge

No hay una buena relación entre calidad y precio. Al menos a mí me lo vendieron como un hotel de 65USD en Pana y es de unos 35USD. Ruidoso, deteriorado y sucio. E personal bien y los desayunos bien.

Business Partner

8/10

Excellent

20 Jan 2022

Ingrid

I liked, nice friendly close to stores restaurants and Lake the only issue was the hot water not working at 💯 % breakfast was delicious very nice experience, thanks

Friends_and_family Family

8/10

Excellent

14 Mar 2020

Verified traveler

Affordable and close to restaurants. It served my purpose well

Business_and_leisure Self

10/10

Exceptional

02 Dec 2019

Roberto

GREAT SERVICE!!

Friends_and_family Friends

8/10

Excellent

02 Jun 2019

Douglas

Fine...

I was staying here as a single person, staff was fine, only one person spoke English! Facilities are a bit tired and outdated but we’re fine for me, my girlfriend would not stay there but lucky she in Canada!

10/10

Exceptional

15 Aug 2018

Verified traveler

Nice Hotel

8/10

Excellent

11 Aug 2018

Ellen

Great location. Quiet. Safe.

The grounds are very nice and perfect for outdoor gathering or resting. Room was small but comfortable and clean. Our Guatemalan family was very comfortable staying there. Great proximity to shopping on Calle Santander. Quiet. Felt very safe.

Family

8/10

Excellent

11 Aug 2018

Ellen

Nice

Garden was beautuful

Family

8/10

Excellent

05 Feb 2018

Benoit

Good not Grand

Great location, good for parking, upgraded us for free. Use to be a grand hotel, not so grand anymore but still has charming gardens and peaceful rooms. Breakfast was very average, there isn’t much of a pool.

Family

8/10

Excellent

04 Jan 2018

Kristin

Comfortable hotel with beautiful gardens

We were a bit alarmed by the street view of the hotel but once inside there are beautiful gardens and comfortable rooms.

Family

10/10

Exceptional

17 Nov 2017

ChristianMom

We stayed one night around June 25th of this year!

when we got to the Hotel, the front desk lady was pretty pleasant and nice, and she offered me to upgrade our room to a better one, for free, the place was magical, I really loved the hotel and I would definitely want to go back!

10/10

Exceptional

16 Oct 2017

Allan

Nice Hotel

Good service, nice courtyard, comfortable beds, helpful staff.

10/10

Exceptional

12 Oct 2017

El Mono

excellent

great staff at hotel smiling and polite, upgraded for free, very clean, quiet and comfortable room set on lovely gardens. Nice swimming pool a bonus. All local amenities a short walk away would definitely stay again. thanks

8/10

Excellent

09 Oct 2017

Nice hotel on an economic budget

The hotel has a big name and an ugly entrance. However, if you pass the little office, you are in a beautiful, Spanish style garden, with colorful flowers. The street noise is suddenly silent and we can enjoy a nice evening chatting with our friends around the fountain. The rooms are quiet, comfortable and clean, and staff is helpful. The hotel is close to the main street, which goes to the lake. If you do not want to spend a lot of money in hotels, while visiting Panajachel, the Grand Hotel is a great choice.

2/10

Poor

23 Aug 2017

Bambi

Terrible location, rooms in need of facelift stat.

I travel to Guatemala often (I own a travel company) and this was for sure the worst hotel I've ever stayed in. The pictures online are very deceiving. Terrible location. At check in we were upgraded to a better room because the one we were supposed to stay in was \"noisy\". The room was awful - mold everywhere, threadbare sheets, electrical wires taped together, no screens on the windows, no A/C (it wouldn't have been a problem if we thought opening the windows would be safe but the location is definitely not an area where leaving windows open would be a good idea), the wifi (which is guaranteed) never worked in our room! I went to the front desk 4 times the first night to try to get a better connection (I had clients traveling and it was essential that I stay in touch) to no avail. I ended up having to sit outside our room to connect to the wifi. The next morning we talked to the manager again and he agreed to move us to a nicer room - no it was not! Bigger but definitely not \"nicer\". The owner was a nice person but the hotel needs a facelift, desperately - and the wifi is not useable in most areas of the hotel. I told them we had to leave. The owner promised me that he would ask Orbitz to refund my payment (I had booked for a week). He seemed honest and I trusted him. I left, booked another room for the same price in a better area and now they've denied my refund. I was a sucker. I have never made a worse decision booking a hotel. Do yourself a favor, don't stay here.

8/10

Excellent

01 Jul 2017

Michael

Great hotel for the price

Excellent hotel. Plenty of parking. Walking distance to lake and many excellent restaurants. The rooms didn't feel extremely clean.

Family

10/10

Exceptional

28 Jun 2017

Verified traveler

Great Guatemalan hotel

Nice rooms, beautiful grounds, clean pool (not heated), and nice tipico breakfast.

8/10

Excellent

18 Apr 2017

callie

Great staff, facilities a bit outdated

Staff were very helpful, allowed up to check in early, and upgraded our room into the more quiet courtyard.
Room was clean and as advertised.
Pool unfortunately was not full or running.

6/10

Pleasant

27 Mar 2017

Janet

Far from the Lake about 20 minutes walking.

It is a OK hotel just to spend a night.
Good price , costumer service was nice.

8/10

Excellent

20 Mar 2017

Aaron

Great value hotel

My family (2 kids + 2 adults) stayed at the Grand Hotel for 4 nights this past week. We chose this hotel because it was one of the few value properties with a pool. The hotel itself is located on a busy street, however, the rooms at the back of the expansive property are quiet and among lovely gardens and lots of birds. The pool is clean and the kids used it most days. Additionally, they have 5-6 different free wi-fi networks to choose from, and all work great! We found the staff and the owner to be extremely helpful, giving us guidance on how to avoid what can seem to be chaos at the boat launches, and avoid paying the tourist costs for taxis and tuk-tuks. When you travel to Guatemala we all need to remember that the little things like hot water on demand (it takes a minute to warm up here), room service, and plush oversized pillows are not always easy to find, at least without paying through the roof. This place is safe, clean, convenient, and happy to see you.

Family

8/10

Excellent

10 Mar 2017

Verified traveler

Vacation

It is a basic hote. Rooms are comfortable and spacious. Staff is so friendly. Breakfast was a basic Guatemalan breakfast. Overall it was a nice stay

Partner

6/10

Pleasant

07 Mar 2017

Rick

Beautiful grounds

Beautiful grounds. Gave us a free room upgrade away from street noise.

10/10

Exceptional

06 Mar 2017

Steve

Great place to visit atitlan

Stayed for a couple of days with my friends and the hotel was a nice surprice. Great location and the hotel staff was amazing all the time. I'll definitively come back. Thanks for everything!

Steve

8/10

Excellent

05 Mar 2017

rosa maria

great location

great location near restaurants and bars

Partner

2/10

Poor

01 Jan 2017

Verified traveler

Don't bother.

Needed a place to stay after a very long drive to get to the Lake. This was the only place that came up. It is not to American standards to say the least. Moldy shower, dirty mattresses with only a sheet, no mattress pad. Very gritty. More like a truck stop rest area and less of a hotel. If it weren't so late in the evening would of opted to drive the 3.5 hours back.

Family

8/10

Excellent

10 Dec 2025

Wilber

Muy buena atención

2/10

Poor

02 Dec 2025

Roberto

Formiche nel letto, armadi e cassetti non utilizzabili perché con un odore insopportabile (ho dovuto tenere tutto fuori), bagno senza phon, personale quasi invisibile, colazione senza scelta

8/10

Excellent

03 Apr 2025

DANIEL

Cuartos amplios

Todo bien

Friends_and_family Family

2/10

Poor

27 Dec 2024

Lesbia

La peor experiencia.

El estado del Hotel es lamentable , peor que un Hostal, humedad en las habiaciones. suciedad por todos lados NADA recomendado.

Friends_and_family Family

8/10

Excellent

11 Feb 2024

Andres

Necesita actualización pero entorno muy agradable

Es un hotel que está justo antes de la calle principal comercial llamada Santander. La ubicación es muy adecuada y el hotel dispone de unos jardines maravillosos. Las habitaciones necesitan una actualización. El personal es muy amable

Partner

8/10

Excellent

12 Mar 2023

Elso

Los muebles de el cuarto están muy viejos

Leisure

8/10

Excellent

18 Feb 2023

Claudio

debería haber servicio de restaurante para almuerzos y cenas..

Leisure Family

8/10

Excellent

14 Feb 2023

RIGOBERTO

Recomendado

Recomendado. Bien ubicado. Agradable y tranquilo.

Friends_and_family Family

6/10

Pleasant

19 Feb 2021

Erick

Mejoren el personal

Primero al hacer la reserva no informaron que la piscina estába dañada, en mi reservacion estaba incluido el desayuno y el personal que me atendió no sabia nada y querían que pagará mi desayuno, me moleste porque no sabían explicar nada

Partner

6/10

Pleasant

15 Apr 2019

Verified traveler

No es el mejor hotel para pasar tiempo en Panajachel pero si tiene presupuesto limitado y no le importan las instalaciones puede funcionar.

Leisure Family

2/10

Poor

20 Mar 2019

Reynaldo

El desayuno malísimo al igual que el restaurante no se lo aconsejo a nadie

Family

8/10

Excellent

13 Feb 2019

Verified traveler

Hotellet ligger centralt, noget slidt hotel, venligt personale. Langsom betjening i restaurants, som i øvrigt kun har åbent om morgenen. Ikke det mest charmerende pool område!

Family

8/10

Excellent

11 Feb 2019

Verified traveler

Hotellet ligger ud til hovedgaden, derfor en del larm, vi var heldige at blive opgraderet til et bedre rum nede bagerst i haven. Hyggelig have. Restaurant?? Vist kun om morgenen, og meget langsom betjening!!

Family