Name: Hotel La Riviera de Atitlan
Address: Bahia San Buenaventura, Panajachel, 1010, GT

2/10

Poor

03 Jan 2026

naibernahum

Everything was unplaced

8/10

Excellent

15 Dec 2025

Brian

Muy buen hotel hermosa vista lo único que siempre mas de algo no functions sauna humedo en esta occasion

4/10

Poor

27 Jan 2025

Lyndon

did not have music on the pool area , room service did not clean the room not a single time wile stay, front service never answer a phone to get location if you young no suggest to stay there

Leisure Family

10/10

Exceptional

28 Dec 2024

david

Very good service

Leisure

6/10

Pleasant

18 Dec 2024

Dane

Difficult to get around.

Leisure

10/10

Exceptional

12 Oct 2024

Hilda

People are nice , the hotel is clean, it’s a little pricey the food is not included

Family

8/10

Excellent

18 Sep 2024

Terri

We ate in restaurant 3 times. service was slow. Had to ask for milk for coffee 3 times. They didnt check on us throughout our meals. Front desk people were excellent. There was confusion about the towel cards.

Leisure Family_with_children

8/10

Excellent

13 Sep 2024

Diego

The view was breathtaking, and the staff was very cooperative in getting us the best room available (after booking on short notice). Some of the facilities are under renovation, but I really liked the extras (free water craft, table tennis, and board games) for all. I want to go back.

Leisure Partner

4/10

Poor

10 Sep 2024

Erick

There’s no A/C in the building and the Rooms are too small for the price

Business_and_leisure Partner

10/10

Exceptional

04 Jul 2024

Marcos

Good experience

Leisure Partner

2/10

Poor

08 May 2024

Bertha

Employees were pretty short and rude. Only the lady who helped us check out seemed happy. They gave us a semi dirty floor towel which we didn’t think was a big deal but then they wanted to charge us when we checked out. I don’t want to spend my money in a place that is making me feel like an inconvenience.

Leisure Family

4/10

Poor

11 Dec 2023

erick

el personal de recepción son muy estrictos en la toma de decisiones, no tiene nada de cortesia, muy buena atención en el restaurante, hubo mucha bulla el sábado por noche, no dejaron dormir

Leisure Partner

10/10

Exceptional

17 Nov 2023

FRANCISCO MARTIN

.

6/10

Pleasant

18 Sep 2023

Erick

All good

4/10

Poor

23 Apr 2023

Rodrigo

Run down hotel charging mid range level prices for a motel experience. Staff is not well trained and the facilities are in desperate need for renovations. Would not give a local invoice to avoid paying taxes.

Business_and_leisure

10/10

Exceptional

19 Oct 2022

Torres

I didn’t have access to WIFI at all during my staying☹️

Leisure Friends

2/10

Poor

26 Jul 2022

Seong

when I checked in, expedia didn't send my change of reservation, so I was waiting one hour

10/10

Exceptional

28 Mar 2022

Fabricio

It was a beautiful place

Leisure Partner

10/10

Exceptional

27 Dec 2021

Verified traveler

Recommended

Amazing. Highly recommend this hotel.

Self

8/10

Excellent

05 Jul 2021

Verified traveler

The hotel is nice but it was too full, so lines everywhere and service suffered a little because of that. Otherwise everything was very good.

Leisure Partner

10/10

Exceptional

28 Mar 2021

Verified traveler

Súper recomendable!! Muy limpio y con buenos protocolos de higiene.

Leisure Family_with_children

2/10

Poor

23 Oct 2019

Rodrigo

Bad personal service, excellent view and good food

Friends_and_family Friends

8/10

Excellent

21 Oct 2019

Verified traveler

Lake sight was great and also the room conditions was very good. The bad things were some facilities that are not in a good condition like the gym and the wet sauna.

Leisure Friends

10/10

Exceptional

05 Oct 2019

Verified traveler

The gardens, the employees, the clean rooms!
Nice place to Relax!

Leisure Family_with_children

8/10

Excellent

31 Jul 2019

Amy

Good hotel

Overall a good hotel. Only WiFi in the lobby and it was an awful connection. But, beautiful because it is on the lake.

Family

10/10

Exceptional

07 Jul 2019

Texans

The view from the room was breathtaking!!!!!!!!!!!!

Friends_and_family Partner

4/10

Poor

29 Apr 2019

P

Piscina muy sucio, personal de seguridad, restaurante y recepcion de mal caracter y mal servicio

Leisure Family

10/10

Exceptional

18 Aug 2018

Frank

Very nice hotel. Wonderful view.

Excelent experience for me and my wife. Very nice pool and jacuzzi. Food was very good.

6/10

Pleasant

02 Feb 2018

Verified traveler

The hotel needs better management.

The hotel rooms are ugly. Two beds, one aluminum table and two aluminum chairs are all they have invested. The construction and room finish are cheap materials. A simple water bottle costs Q11.00(Aprox. $1.50), when outside hotel its costs Q1.50($0.20). Nothing has to do with luxury or deluxe. They even make you wear a bracelet like all inclusive resorts, which we refused to wear it. One good thing is the view.

Family

10/10

Exceptional

09 Apr 2017

Karina

Panajache Trip

The customer service was great and I had an amazing view.

8/10

Excellent

18 Oct 2016

Russell

Peaceful Lakeside Location

A very good hotel - we stayed on the 14th floor with incredible views over the lake. The hotel was almost completely empty as we stayed at the end of the season - which felt a little strange. The food and service was excellent - superb pool area and very clean.

The location is very peaceful - about a 5 minute ride from town in a tuktuk ( £1 per person)

The hotel is next door to the beautiful Atilan gardens and nature reserve - with high and long zip wires - if that's your thing!

8/10

Excellent

26 May 2014

Verified traveler

Nice hotel with a beautiful view of the lake.

It was a good experience. There are many amenities and the hotel staff are very nice.
Just an older building that could use some decorating and updating.

We were there for business and the wifi only worked in the lobby area. We couldn't get it in our room at all.

6/10

Pleasant

01 Mar 2014

Guillermo

Great view, multiple disappointments.

Expensive. No beach. Drinking water, provided on arrival (one liter bottle in the room), was never replaced subsequently; additional water is sold for 3 to 4 fold the price in Panajachel. All showers have slow drain, so the stalls end up with 2-3\" after one person showering, thus a second shower requires waiting 20-30 minutes of pooled water to drain. The elevators to tower C, are too small for luggage carts, so delivery of suitcases is slowed when many guest arrive at a time; porters risk hernias or accidents carrying luggage carts manually up 3 ramps to a higher level where few suitcases fit into the small elevator to be distributed. This reflects poor experience of the designers of an ostensibly expensive facility. Sparse furniture for room comfort. Switch to HD flat screens is pending.

6/10

Pleasant

30 Dec 2012

herbert

it was just ok

the view was the best thing of this hotel..food was chip...the service in the front desk was not to good..30 to minutes find my reservation...no ac and i was hot that day..the bed was hard ....try to buy your own pillow..you will need it

4/10

Poor

19 May 2012

Lynn

Dissapointed...

We travel to Guatemala 4 times a year. We have seen these towers as we stay in Pana regularly, but have never stayed there. We decided to try it. The view was spectacular, as to be expected, and the hot tub was good. However, I have never experienced such inconsiderate service at a hotel. Our Spanish is not stellar, but in most places people are patient with us. Our clerk checking in was curt and didn't want to take time with us, even though we were the only ones there. When we got to our room, it was reasonable, but very '''bland\". Our bathroom floor needed to be stripped and cleaned, as there was black grime around the edges. Also, there was an envelop waiting for us on the nightstand asking for a tip from the maid service. We stayed 4 days, and one of those days, the room wasn't even cleaned--no fresh towels, etc. Which is an issue when the humidity is so high. Also we were asked to pay $84 for laundry, which in Antigua cost us $8. When we protested, the price was cut in half. Still not good, but better. We got back to the hotel at 11 pm one evening, and there were no lights on outside. The door was open, thank goodness, but the security guard was sound asleep. We ate breakfast there our first morning, and were very disappointed. We had pancakes and eggs. The pancake batter hadn't been fully stirred up and there were pockets of baking soda or powder. With all the options available in Pana, we will never stay in this hotel again.

10/10

Exceptional

11 May 2026

Miguel Angel

El hotel, el personal y la atención excelentes. Demasiado limpio, organizado y todo el personal amable.
Muy recomendado
Gracias

Partner

8/10

Excellent

03 Apr 2026

Sofia

Habitacion limpia y comoda con vista espectacular

Partner

2/10

Poor

14 Mar 2026

Rito

Ese lugar nunca lo reservé me lo aplicaron a mi cuenta sin averme quedado en el lugar quedaron en rembolsor el dinero

6/10

Pleasant

06 Feb 2026

Darvin

St

10/10

Exceptional

30 Jan 2026

Axel Iván

La habitación estaba impecable

Leisure Partner

10/10

Exceptional

11 Jan 2026

Dalia

Todo espectacular la vista y el servicio

10/10

Exceptional

31 Oct 2025

Leandro

Lugar agradável, afastado, ideal para quem quer relaxar, vale a pena pelo preço

Leisure Partner

10/10

Exceptional

12 Jul 2025

Mony

El hotel es hermoso, la atención es muy buena, pero las instalaciones son muy viejitas, seria importante modernizar un poco.
Lo que si, tanto cama como almohadas muy incomodas.

2/10

Poor

20 Mar 2025

Giovanni

Nunca respondieron

10/10

Exceptional

30 Jan 2025

Herman

Lack of transportation

Leisure

10/10