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Porta Hotel Del Lago
Lago Atitlan · Guatemala
2 avenida 6-17 zona 2, Panajachel, sololView location
9.0/10Excellent1,000 Reviews
Cleanliness9.4/10 9.4
Service9.2/10 9.2
Comfort8.6/10 8.6
Condition8.8/10 8.8
Amenities8.8/10 8.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Porta Hotel Del Lago
Situated beside the stunning Lake Atitlán, Porta Hotel del Lago offers breathtaking views of the Guatemalan Highlands. Guests can enjoy an outdoor swimming pool, a terrace, and a well-equipped gym.
Each inviting room features a private terrace showcasing mesmerizing lake and volcano vistas, along with cable TV and a private bathroom. The hotel's Cakchiquel and Tocoyal restaurants serve a variety of delicious Guatemalan dishes, while the Xocomil Bar offers refreshing drinks and snacks throughout the day.
For relaxation, guests can indulge in the hot tub and sauna or take advantage of the children's club. Located in Panajachel, the hotel is just 2 km from Santa Catarina Palapó, a 20-minute drive from Santa Cruz la Laguna, and 100 km from Guatemala City.
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When you stay at Porta Hotel del Lago in Panajachel, you'll be on a lake, within a 5-minute walk of Lake Atitlán and La Galeria. This family-friendly hotel is 0.3 mi (0.5 km) from Azul Maya Archaeological Museum and 0.3 mi (0.6 km) from Casa Cakchiquel Arts Center.
Make yourself at home in one of the 100 guestrooms. Rooms have private balconies. Cable television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Planning an event in Panajachel?
This hotel has 4725 square feet (439 square meters) of space consisting of a conference center and 4 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Spa
Gym
Entertainment
Non-smoking
Childcare
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
midnight
Check-out until
11:00 AM
Minimum check-in age
18
Hotel policies
Professional property host/manager
Preferred by Nature
Pets allowed
Pet max weight (per pet) in kg is 10
Pet max weight (per pet) in lb is 22
Only dogs and cats are allowed
Maximum number of pets per room 1
Service animals are allowed
Service animals are exempt from fees/restrictions
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Resort fee: USD 7 per accommodation, per night
We have included all charges provided to us by the property.
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You need to know
- Up to 2 children 10 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
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Special Instructions
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
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Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Some water is reused through a grey water recycling system
- Safety features at this property include a fire extinguisher, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
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Minimal age
18
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Optional fees
- Fee for cooked-to-order breakfast: approximately USD 12 to 20 for adults, and USD 10 to 15 for children
- Airport shuttle fee: USD 200 per person (one-way)
- Pet fee: USD 25 per pet, per day
- Service animals are exempt from fees
- Rollaway bed fee: USD 25.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Spanish
Nearby attractions
Lake Atitlán
0.3 km / 0.2 mi
La Galeria
0.4 km / 0.2 mi
Azul Maya Archaeological Museum
0.5 km / 0.3 mi
Casa Cakchiquel Arts Center
0.6 km / 0.3 mi
Church of Saint Francis
1.3 km / 0.8 mi
Panajachel Municipal Market
1.4 km / 0.9 mi
Piedra del Zope
1.7 km / 1.1 mi
Atitlan Reserve Butterfly Garden
2.1 km / 1.3 mi
San Jorge Lookout
4.2 km / 2.6 mi
Pintando Santa Catarina Palopó
4.7 km / 2.9 mi
Santa Catarina Palopo Church
6.6 km / 4.1 mi
Los Elementos Day Spa
19.8 km / 12.3 mi
Pascual Abaj
23.3 km / 14.5 mi
Chichi Cemetery
23.3 km / 14.5 mi
Cerro Tzankujil
26.7 km / 16.6 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 100
- Twin rooms: 20
- Double rooms: 20
- Suites: 5
- Accessible rooms: 2
- hotel
- American Express
- Diners Club
- MasterCard
- Visa
- City centre
- Nearest Bus / Metro Stop
Show 39 more facilities & services
- Wheelchair-accessible
- Car park
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Room serviceExtra charge
- Laundry serviceExtra charge
- Launderette
- Medical service
- Multilingual staff
- 24-hour security
- Hotel safe
- Currency exchange facilities
- Lift access
- Garden
- Terrace
- Concierge
- Gym
- Newspapers
- Luggage room
- Towels and bed linen
- Restaurant
- Banquet hall
- Conference room
- Business centre
- Children’s swimming area: 1
- Sun loungers
- Parasols
- Children playgroundExtra charge
- Preferred by Nature
- Hot breakfastExtra charge
- Breakfast a la carteExtra charge
- À la carte lunchExtra charge
- Breakfast and dinnerExtra charge
- Identification card at arrival
- Non-smoking establishment
- Single-Use Plastic Free
- FitnessExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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Room DELUXERoom • DELUXEROO.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPorta Hotel Del Lago
Room DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: ROO.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPorta Hotel Del Lago
Double or Twin STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBT.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 25 m²DBL.ST
Room overview
Non-smoking room- Room size
- 25 m²
- Occupancy
- Guests: 1–4 • Adults: max. 2 • Children: max. 2
- Bed setup
- 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wheelchair-accessible
- Wi-fi
- Shower: 1
- Bathroom: 1
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPorta Hotel Del Lago
DOUBLE STANDARD
Room photos
3 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 25 m²
- Occupancy
- Guests: 1–4 • Adults: max. 2 • Children: max. 2
- Bed setup
- 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST
Room amenities
- Wheelchair-accessible
- Wi-fi
- Shower: 1
- Bathroom: 1
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE EXECUTIVEDOUBLE • EXECUTIVE • 1 Bedroom • 25 m²DBL.EJ
Room overview
Non-smoking room- Room size
- 25 m²
- Occupancy
- Guests: 1–4 • Adults: max. 2 • Children: max. 2
- Bed setup
- 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
- Wheelchair-accessible
- Balcony
- Tea and coffee making facilities
- Bathtub: 1
- Bathroom: 1
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPorta Hotel Del Lago
DOUBLE EXECUTIVE
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 25 m²
- Occupancy
- Guests: 1–4 • Adults: max. 2 • Children: max. 2
- Bed setup
- 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Room code: DBL.EJ
Room amenities
- Wi-fi
- Wheelchair-accessible
- Balcony
- Tea and coffee making facilities
- Bathtub: 1
- Bathroom: 1
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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QUADRUPLE PREMIUM WITH VIEWSQUADRUPLE • PREMIUM WITH VIEWSQUA.PI-WV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- PREMIUM WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPorta Hotel Del Lago
QUADRUPLE PREMIUM WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- PREMIUM WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: QUA.PI-WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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QUADRUPLE DELUXE LAKE VIEWQUADRUPLE • DELUXE LAKE VIEWQUA.DX-LK
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- DELUXE LAKE VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPorta Hotel Del Lago
QUADRUPLE DELUXE LAKE VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- DELUXE LAKE VIEW
Adult and child limits apply within the room's total guest limit.
Room code: QUA.DX-LK
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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QUADRUPLE LAKE VIEWQUADRUPLE • LAKE VIEWQUA.LK
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- LAKE VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPorta Hotel Del Lago
QUADRUPLE LAKE VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- LAKE VIEW
Adult and child limits apply within the room's total guest limit.
Room code: QUA.LK
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room DELUXE LAKE VIEWRoom • DELUXE LAKE VIEWROO.DX-LK
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- DELUXE LAKE VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPorta Hotel Del Lago
Room DELUXE LAKE VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- DELUXE LAKE VIEW
Adult and child limits apply within the room's total guest limit.
Room code: ROO.DX-LK
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPorta Hotel Del Lago
QUADRUPLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: QUA.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPorta Hotel Del Lago
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE DELUXEDOUBLE • DELUXEDBL.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPorta Hotel Del Lago
DOUBLE DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room PREMIUM WITH VIEWSRoom • PREMIUM WITH VIEWSROO.PI-WV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- PREMIUM WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPorta Hotel Del Lago
Room PREMIUM WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- PREMIUM WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: ROO.PI-WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPorta Hotel Del Lago
DOUBLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPorta Hotel Del Lago
DOUBLE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room LAKE VIEWRoom • LAKE VIEWROO.LK
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- LAKE VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPorta Hotel Del Lago
Room LAKE VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- LAKE VIEW
Adult and child limits apply within the room's total guest limit.
Room code: ROO.LK
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Porta Hotel Del Lago
100
reviews shown
EUMBER
Everything was fine
German
The staff was very helpfull during my stay. The location of the hotel was ideal for all the tours that we participated in.
Debra
The location was great
Karla
El hotel tiene varias habitaciones sin aire acondicionado
Recomiendo verificar antes y La suite es maravillosa
Recomiendo verificar antes y La suite es maravillosa
Yaneli
We loved our stay here! The room was very spacious, the view was beautiful, and the staff was beyond friendly. The amenities were just right, and the location was perfect very central to everything, making it easy to explore. We would definitely stay here again!I
SUSANA ELIZABETH
The food is excellent, the rooms are really confortable. The staff are helpful.
Yannick
Best \"resort\" style in Atitlan. Great views. Clean. Friendly.
Restaurant leaves a lot to be desired but you have hundreds of great local spots right outside.
Staff very nice, Walkable attractions everywhere.
Amazing swimming pool for young children.
Restaurant leaves a lot to be desired but you have hundreds of great local spots right outside.
Staff very nice, Walkable attractions everywhere.
Amazing swimming pool for young children.
Carlos
Fantastic stay—highly recommend! The hotel was excellent, the rooms were clean, and the staff was incredibly friendly. It is in a perfect location near the main strip, making it easy to walk to all the shops and restaurants. The food at the hotel restaurant was delicious, and the lobby concierge was extremely helpful in organizing a group boat trip for us. We felt very safe during our entire stay. Highly recommend!
Jacqueline
A good hotel and comfortable clean rooms. Staff was helpful, good location with easy access to the docks. Amenities and building could benefit from updates.
kenneth
Beautiful hotel, located right by the water and close to a Breakfast spot Called Doña Ana. This hotel was amazing 10/10 would recommend.
Luis Mauricio Ricardo Arceo
El A/C no funcionaba correctamente y se me despareció unos vales para bebidas del cuarto
Claudia
This was a very good place to stay at with many stores and restaurants near by.
Carlene
Was a lovely stay!
Keni
Todo
michael
great experience
Martha
Habitacion e instalaciones limpias. Hotel un poco viejito pero lindo y limpio. Habitaciones no tienen aire acondicionado. Super buena ubicacion
Lindsey
This hotel exceeded our expectations!! It was extremely nice, safe, and clean. It was a two minute walk to the lake. If I were back in Panajachel, I would certainly stay there again. Highly recommend.
JOSE ANGEL
Buena atención del personal
Jorge
The property is in a great location.
The air conditioner could have been a lot better.
The air conditioner could have been a lot better.
Victor
Clean place, great staff and parking very accessible
shumona
Everything was pretty nice in terms of amenities. They don’t have AC in most rooms but the fan kept us cool throughout the whole night.
Nancy
Clean rooms but can use some updating of furniture in the rooms. Bathroom was very modern and clean
Jerry
The views are great. The breakfast was tasty and there was a wide variety of food options.
Lisa
excellent food at the restaurant the staff were so helpful and kind very hospitable. Excellent place to stay. The rooms are beautiful. Excellent view of Lago Atitlan and beautiful pool as well.
C
Buena ubicación
Figaro
Did not like the fact there as a portable air conditioner and it was not very cold. The room felt hot.
Karla
Todo excelente servicio comida limpieza sólo tuvimos problema con una puerta de baño que estaba trabada pero luego todo súper
Jasmine
Very clean property, nice pool area, convenient location!
Christopher
Beautiful property right on the lake with incredible views. Only minor complaint is the hot tub was more like a warm tub.
Edgar
Todo muy bien
Ted
Great experience. Highly recommended. Clean comfortable rooms. Quiet. Excellent views of the lake
Vithusha
The staff were super friendly and helpful. The property is very well-maintained, and we loved our time using the different amenities. Highly recommend this!!
Angelica
Great location and great view of the lake
Jennifer
Not worth the money. Pros: good location and big space. Very outdated and not the friendliest front desk. We asked about the Jacuzzi and you had to reserve it ahead of time. So we took a look around the property and went to check out the Jacuzzi area, I’m assuming they clean it before they fill it up? There were two empty Jacuzzi tubs, but they were dirty inside and all around so we opted to skip. Our room was outdated, and the beds were hard. Water was lukewarm at best and the morning of our checkout. There was some issue with the pipes so we weren’t able to have a shower. Definitely not worth the $200 a night that we paid. We saved a much nicer hotel in Antigua for about $130 with excellent service.
Sharon
El staff es excelente, muy colaboradores y atentos a dar un buen servicio
Binu
GREAT LOCATION. Right on the lake. We had amazing view of volcanoes and lake from the room. The property was clean.
Edilina
I liked the location closed to the lake and many restaurants. The installations of the hotel were clean and the staff was friendly and helpful.
I recommend this hotel to anyone who is visiting Panajachel.
I recommend this hotel to anyone who is visiting Panajachel.
Sandi
Everyone was so nice, friendly and helpful and I really appreciated the birthday cake left in my room when we got there.
Definitely will come back and recommend !!!
Definitely will come back and recommend !!!
Monica
The beds were not comfortable and room service food was pricey! The staff was very nice and check in was easy.
Kwangnam
정말 좋아요!^^ 호숫가도 가깝고 직원들도 친절해요.
Maritza
Hotel was excellentnlocation, safe and staff was very friendly and make sure we feel welcome.
Rashmi
The hotel is located on the lake, well maintained property with friendly staff.
CAUTIOn; The rooms had mobile air conditioning units that were noisy; there was very loud music/ karaoke on weeknight that very annoyiny& disturbing. I do not recommend to get their promotional breakfast - you can easily get better tasting food with a wider variety within walking distance of the hotel.
Rooms do not have safe on 1-4 floors?!
CAUTIOn; The rooms had mobile air conditioning units that were noisy; there was very loud music/ karaoke on weeknight that very annoyiny& disturbing. I do not recommend to get their promotional breakfast - you can easily get better tasting food with a wider variety within walking distance of the hotel.
Rooms do not have safe on 1-4 floors?!
Susy
Property should invest in central AC. It can get hot in the room. Besised that everything else was good
Kajal
Beautiful hotel. With a great pool and views. The staff were also extremely helpful.
Farah
Excellent service! Miguel at the bar was great!
Juana
The hotel is great condition. Parking is secure. The breakfast buffet was excellent. Food was delicious and fresh. Highly recommend this hotel . Breath taking views
Antonio
This hotel stands out in Panajachel due to its modern conveniences, spacious rooms, with nice views and balconies. The pool area is great to relax whether you have kids playing in one end of the pool or adults in the other area. There also two hot tubs that operate on a reservation system. The hot tubs do appear older and need some tiles to be replaced and the water is not too hot but still relaxing for the cooler afternoons and evenings. The hotel restaurant was nice and convenient if you don’t want to venture out into the town. Location great right by the lake to take tours.
Caden
Great location, beautiful lake views, big complex
Neil
Location is great, however we felt
Mayra
The property is in a right place. It has a beautiful view of the volcanos and Lake Atitlan. Not totally impress with rooms not having small refrigerators, Iron no security box. Those items are important for staying comfortably.
Katrin
No tiene aire acondicionado. El aire que ponen no enfría y únicamente hace mucho ruido. No vale la pena en relación al precio
harold
The hotel is an older property, but it is very well maintained. The design layout is well done and the landscaping looks great.
The view of the lake and the volcanoes was spectacular. The hotel also was centrally located to the very small town of Panajachel. Our tour guide met us in front of the hotel and it was a very short walk to the boats for a tour of some of the towns on the lake.
We enjoyed our stay and we would stay here again.
The view of the lake and the volcanoes was spectacular. The hotel also was centrally located to the very small town of Panajachel. Our tour guide met us in front of the hotel and it was a very short walk to the boats for a tour of some of the towns on the lake.
We enjoyed our stay and we would stay here again.
MURILLO
Tirando a péssima experiência com o check-in, o hotel é muito bom, tem uma ótima vista para o lago.
Gloria
It was spectacular
Valeska
Buffet was not that great
Victor Leonardo
The place was ok but they did include breakfast as they mentioned in website. You have to pay it separately . It needs to be update the website.
Jessica
I booked this room just for the lake view and it was worth it. It is nearby the main restaurants and bars and the loading docks to the ferries were right there.
Silvia
Excellent place!
dylan
Our previous accommodations did not work out and the staff at Porta were able to help us navigate to their location and seamlessly check in, allowing for a stress free night moving forward. The hotel is conveniently to the public boat drop off and walkable to amazing street vendors. The room was spacious and clean with an incredible view.
Ronald
Close to shops and restaurants. Breakfast was exceptional as well as the staff in the restaurant
Molly
We enjoyed our stay! The pool area was great to hang out in and it was a great jumping off point for the other spots on the lake. The room and bathroom was clean and comfortable. The staff isn’t helpful for planning activities so plan to do your own research!
Lori
Family resort
Laurie
The hotel was clean as was the room. The property was just lackluster as was the room. The proximity to Santander Street was helpful as you can easily walk to the shops, restaurant and the dock. I found it silly that the front desk didn’t ask if I wanted a key to the room safe when I checked in. It was only after I went to the room and tried to store items in the safe was I told that I needed to come to the front to check out a key. I appreciated the filtered water dispenser on the floor in the main area. The first day I had to ask the room to be cleaned - I left at 9:30 snd returned to an uncleaned room at 2:30. Overall, the stay was fine, but not very memorable in terms of a pretty hotel.
dibyendu
Great
ashley
Very clean food delicious people so humble
Judith
The room was great. It was everything we expected from the images when we booked. This is an amazing hotel with many amazing people working there. Always friendly and helpful. The room had an amazing view of the Lake. Out of the main area enough that there’s no noise but close enough to be near everything.
Kevin
Great staff, comfortable rooms and amenities, great location. I highly recommend!
Manuel
Very clean room and staff super kind
Gerson
The room was beautiful with a volcano view. Staff goes above & beyond to help you with everything. The hotel is minutes away from the dock to take the lanchas. The food and drinks were amazing. Beautiful pool as well. Overall a 10/10 experience. I highly recommend
aristides
Location, amenities and the cleanness of the room
Francisco
We loved the room and the hotel overall. Great location, restaurant, and staff. Highly recommend this hotel.
Edgar Francisco
Perfect
Ronald
The rooms were well maintained. The property in general was kept in good shape. Staff was friendly and attentive.
Yanira
Very nice place nice view nice and quite , friendly staff , walkable to everything , def ill stay here again
David Del
great service
Frank
Clean room, beautiful views and lovely pool area.
eugene
Had a great view and the staff was Wonderful!!
Carmen
Great location, amenities and staff.
Julissa
The staff seemed courteous!
Kaushal
Clean rooms, amazing views, staff were very helpful
James
This is a mostly nice facility with obnoxious policies strictly enforced by a cold staff. At check-in, one gets recited a list of things not included in the room charge. Check out time is 11, earlier than any other place I've stayed in Central America. If you're not out by 11, I was told, I'd be charged $20/hour for time after that. The hotel owners know quite well that it's infeasible to do anything on the lake with confidence in returning in time to prepare to leave by 11. And they know that midday shuttles pickup at 12 or 12:30. I went to use the pool in the morning, but the water was freezing and bugs hadn't been skimmed off the top. The jacuzzi is not hot, not clean, not attractive. The concierge is not very helpful in planning an outing on the lake. My room was very nice, with a balcony overlooking the lake.
Carson
I hate giving places bad reviews but this is not a 4 star hotel. More like a 2 star without A/C. I read a review that said you could get a portable one we could not for some reason. Also says staff speaks English this was not the case for me with every staff member I talked to. Break fast is pricy for area but good. Gym was pretty weak. Pool is okay but pretty dirty. Not enough laying down pool chairs at all. The beds were very hard. The bathroom was great fresh and clean. There is no real hotub. You have to reserve it and it’s nasty.
Jon
All was excellent
Elvia
Very nice and comfortable
Robert
Clean rooms, excellent service and location.
Gail E
beautiful view and peaceful gardens
Julio
Excellent customer service
Christian
I feel this hotel didnt hold up to its standard.
It only has a portable ac
The room smelled really bad, like a clogged shower drain. The smell didnt go away.
It only has a portable ac
The room smelled really bad, like a clogged shower drain. The smell didnt go away.
Maria
Great Hotel and service
Stephanie
The hotel is in a great location. The staff is welcoming and friendly.
Sannam
This was a great stay! My boyfriend also asked the front desk if they can make him a bouquet for my 30th birthday and he surprised me with it! The bouquet was beautiful!!! All of the staff are friendly and helpful.
Gustavo
Great
Shan
Staff and poor water drainage in shower.
Staff would not give the free beverages I was eligible for.
No compensation in any way.
Will never stay here again not recommend to my friends
Staff would not give the free beverages I was eligible for.
No compensation in any way.
Will never stay here again not recommend to my friends
Eric
Great view from the balcony! Good desayuno buffet and cenas también. Too much noise from the firecrackers so the sleep quality was poor and the beds were too small and pillows too soft
Roxana
Convenient location
Ana
I love the view I had , was clean and comfortable the staff was very friendly, the food was amazing at the restaurant I give this place 5 stars. I will stay again with my family there and the price was reasonable.we have good time.
Anna
Was wonderful
Hui chin
Property is old with no central A/C in room (only a very noisy portable one). And the room’s walls were paper-thin, making it impossible for us to sleep, as we could even listen what the guests next door were talking about.
Rooms were pretty clean, but useless for me when I can’t even sleep.
Then only good thing about the hotel is it’s staff. They were all very kind and helpful.
Rooms were pretty clean, but useless for me when I can’t even sleep.
Then only good thing about the hotel is it’s staff. They were all very kind and helpful.
Ligia
Good
Max
Super good
Location & surroundings
Porta Hotel Del Lago
2 avenida 6-17 zona 2, Panajachel, solol, Panajachel, Guatemala
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Porta Hotel Del Lago
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