Name: Casa Palopó
Address: Km 6.8 Santa Catarina Palopó, Atitlan, GT

10/10

Exceptional

14 Jul 2026

Claudia

Wonderful place, beautiful views!

Friends_and_family Friends

10/10

Exceptional

12 Jul 2026

Edward

Just breath taking views.

Delicious food and staff who would go the extra mile.

Highly recommend

Partner

6/10

Pleasant

06 Jul 2026

DENISE

beautiful property with stunning views. Limited underwhelming food options, Overpriced food and drink, 15% gratuity added to everything plus unknown taxes added to bill at the end. The \"free\" continental breakfast is a small plate of unappetizing fruit plus a couple slices of toasted bread with butter. No spa but I may have been able to book a massage, no work out/gym facilities -- so it was not as advertised. Also -- the check in clerk could have been more helpful with directions and information about the property/getting around the property, getting to the pool at the top of the property (I learned that they will call you a driver if you ask -- its a very steep not short hike and that you can have food /drink delivered up there on my own) they put two large tv screens downstairs for World Cup games which was nice but: the tv's were behind the pool table and foose ball, table and kids were running around playing during the games making it a bit less than ideal No television in the rooms. If you have ANY mobility issues do not go here. The stairs and steep inclines are extremely difficult to navigate.

Self

10/10

Exceptional

04 Jul 2026

Carrine

Absolute perfection. The staff is so willing to assist and provide you a WhatsApp number to message for any needs. We enjoyed the beautiful pool area, using the kayak and paddleboard and dining at both onsite restaurants. It was magical stay…enjoying sunrise and sunset in an absolutely stunning setting.

Partner

10/10

Exceptional

03 Jul 2026

Marcella

The 2 restaurants were amazing with the best views of the lake. The beds were so comfortable. Lovely amenities (French press coffee in the room, tea service at night and lovely continental breakfast). The staff were very accommodating.

Partner

6/10

Pleasant

22 Jun 2026

Rick

One person in our party had fish at the restaurant and got food poisoning. They advertised AC, but the villa suite didn’t have ac! We booked 3 massages, they canceled 1 last minute and the other they didn’t cancel but when we showed up, she said she couldn’t stay and had to go home. They were not accommodating to anything we requested. One person in our party is older, and cannot do a lot of steps. The villa is up MANY steps and the driver leaves early, so she could not come back up to the villa, unless we wanted to wait 30 minutes for a tuk tuk. It is an expensive resort, but didn’t have the customer service or amenities of a nice resort.

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

dario

Beautiful property with great rooms and amazing views of the lake. The food at the main restaurant is just. ok but the one by the water is great

Partner

10/10

Exceptional

14 Jun 2026

Summer

Our stay at Casa Palopa was amazing. Not only was the property beautiful, but the service stood out above all else. Communication was very clear and exceeded all our expectations. The transfers were very well coordinated and our driver Martin was excellent! He picked us up from Antigua and then taking us to the airport early in the morning to catch an early flight. He even turned the car around when I left a valuable in Antigua, very kind and understanding. I highly recommend this hotel and it is well worth the price. Above all else the food and the staff were phenomenal, I highly recommend and I hope to visit again soon!

Partner

8/10

Excellent

10 Jun 2026

carlos

camas ya necesitan ser renovadas, almohadas demasiado viejas, sin forma, toallas, ya deben renovarse.
considero que siendo una propiedad de lujo, ya toca renovar, camas, almohadas, toallas, alfombras

Partner

10/10

Exceptional

28 May 2026

John

Casa de Palopo was truly an amazing experience. The rooms, grounds, pools & restaurants were impeccable. The staff was extremely helpful, gracious and accommodating. From swimming in the lake in the morning, to breakfast overlooking the lake, spa services and lovely amenities, our stay was impeccable. Can't wait to come back and enjoy this beautiful place again.

Partner

10/10

Exceptional

30 Apr 2026

Himanshu

Beautiful property, ideal for R & R. Restaurant staff and chef were excellent and very accommodating to our dietary needs (mainly vegetarian). Rooms are very spacious with a nice balcony. Only downside was that there was no air-condition in our room.

Friends_and_family Friends

10/10

Exceptional

24 Apr 2026

Bonnie

The staff was amazing - especially the waiters in both restaurants. The food was delicious, but dinners were a bit overpriced in my opinion. As there is not much to do around the hotel, it would be nice if they had a complimentary shuttle. But a beautiful, relaxing property that is well maintained.

Partner

10/10

Exceptional

13 Apr 2026

Delilah

This oasis is even better than the photographs. Blown away by the beauty of the property. The hotel was at capacity but I felt like I was the only guest and had the pool to myself most of the time. Don’t hesitate or waste time looking at alternatives.

Self

6/10

Pleasant

03 Apr 2026

Christina

This was our second stay at Casa Palopo. Although the rooms are wonderful and the property is gorgeous, it is a little tough to get around with so many stairs and no railings in sight. We like to hike, and unfortunately, this property is not conducive to that; the road is too busy to take your life in your hands, and the property itself has nothing. No one showed us the pools or gave us an orientation; we had stayed before, but things have been added such as the restaurant at the lake. We could see paddleboards at the pier, but had no idea if guests could use them or any other lake goodies. No tours are offered, and the \"birding\" there consists of offering you a pair of binoculars. The food was great and the people who work there all wonderful.

Friends_and_family Friends

10/10

Exceptional

22 Mar 2026

Nicolas

Our stay was 10/10. Maritza at the front desk was extremely helpful and helped us fill a two day itinerary with everything we wanted to do. The food and drinks were very good. Spa sauna is highly recommend with great views. Boat tour across the multiple towns in the lake is also a must.

Partner

10/10

Exceptional

18 Feb 2026

Katherine

Great place t

8/10

Excellent

12 Feb 2026

Ross

Rooms and property are beautiful

Leisure Partner

10/10

Exceptional

03 Feb 2026

Roberto

Everything was great

10/10

Exceptional

25 Jan 2026

Ran

Top notch trained staff, a real upscale experience
A bit pricey but worth every penny

10/10

Exceptional

25 Jan 2026

Fernando

Don’t stay @ room 4 it noisy and no cross ventilation, terrible stay right under restaurant, very noisy.

Leisure Partner

10/10

Exceptional

23 Jan 2026

Janet

Amazing service. Staff went out of their way to take care of us.

10/10

Exceptional

06 Jan 2026

Shelly

Attentive staff, charming hotel that has an amazing view!

Leisure Friends

2/10

Poor

12 Dec 2025

Masoud

Good location. Beautiful property. Really bad continental breakfast. Extremely overpriced food at the restaurant. Food quality is not good. Not many restaurant options around. Very dirty hot tub.

10/10

Exceptional

29 Nov 2025

penny

Simply the best! From the amazing,warm staff to the small details in the room to make me feel welcome and rested!
The outdoor bath was so relaxing, along with the meditation kit, painting kit and the morning cacao boost! The pillows and bed were so comfortable as well. I loved everything!

Leisure Self

10/10

Exceptional

19 Nov 2025

Glenda

This hotel is beautiful! The food was great, we were able to enjoy the pool at the villa, and the view was the best. The staff is friendly and very helpful. Great stay, we enjoyed the restaurant at the lake as well; very delicious and good cuts.

Leisure Partner

8/10

Excellent

13 Nov 2025

Thomas

Great location, nice views. Rooms are charming. Staff is friendly, however service is slow. Food at main restaurant is not good.

Partner

10/10

Exceptional

28 Oct 2025

Sandra

Everything was clean and sparkling. Casa is a totally colonial experience with steps and cobblestones and the most amazing panoramic view of the Lake and three volcanoes.

Leisure Partner

10/10

Exceptional

23 Oct 2025

Ariel

Incredible hotel. Extremely attentive and helpful staff. Beautiful views. Overall, amazing accommodation.

Partner

10/10

Exceptional

19 Oct 2025

Jimmy

Love , an amazing place perfect museum was beautiful .

Leisure Partner

10/10

Exceptional

17 Oct 2025

Miss Holly

Casa Palopó was easily one of the best hotels we have ever stayed at! The staff were welcoming and helpful from the moment we arrived. They booked us tuktuks to travel around, and allowed us to preorder breakfast and take it early on the day we left. Each time we came back to our room, they had been in to tidy up and leave us a little gift! The hotel and grounds are gorgeous, and the views of Lake Atitlan are breathtaking. The hotel is a short walk from Santa Catarina Palopó, a beautiful Guatemalan town which felt authentic and friendly. We did find that it was easier to eat dinner at the hotel in the evenings, as it got dark very early and we did not want to walk back along the road from the town. It is very much a hideaway, perfect if you are looking for rest and escape. There are activities available at the hotel too, and a wonderful pool and jacuzzi at the villa in the grounds. The decor is truly beautiful, and everything is finished to an excellent standard. Thank you so much for a perfect stay.

Leisure Partner

10/10

Exceptional

10 Oct 2025

Mario

It was great, had a lot of fun and everyone was helpful with planning my days. They also went out of their way to help out with weather conditions and others.

Self

8/10

Excellent

06 Oct 2025

JULIAN

We have stayed at the hotel -prepandemia- in several ocassions. This time we got hold of the only room option available in the newer building above the main hotel, problem was too many stairs, which make it dependable on shuttle runs to reach dining options within the hotel.... walking up the hill to our room is risky for anyone not in good shape/health....also there are no hand rails, hence posing addionatl risk of falling. I did like the excellent service from all the staff, always ready to help and assist ieven on nonhotel matters. The newer part, once solved the issue mentioned above should provide a good choice for staying in the future, is quite, nice pool and jaccuzzi and good spacious rooms.

Leisure Partner

8/10

Excellent

24 Sep 2025

RAYMOND

First time visitor. Our room had a beautiful view. It was a very relaxing location. Everyone was beyond professional and accommodating. We did have an issue with our room AC unit which leaking water from a clogged drain line... they were prompt to address and gave us a remedy. We were there for an overnight stay otherwise I may have asked for another room. The weather was cooler and refreshing so the AC at that moment was not a big deal. Thank you to all the staff at Casa Palopo.

10/10

Exceptional

17 Sep 2025

Karla

.

Leisure Family

10/10

Exceptional

17 Sep 2025

Emmanuel

Excellent service, warm and kind staff, beautiful place.

Leisure Partner

10/10

Exceptional

15 Sep 2025

Arundhati

This is an outstanding property, One of the best that I have stayed in the world. The front desk staff, housekeeping staff, the sous chef, the wait staff, the turndown service staff, the staff that takes you to the hen farm, the views from their 2nd restaurant, beautifully decorated Kinnik - all possible because of their outstanding staff. The complimentary meditation kit, the french press, the kayak- all adds to the pleasantness of the stay. The beautifully decorated room A must visit if you are in Lake Atitlan. I will go back again!. Casa Palopo is an experience. THANK YOU Casa Palopo Staff.

Leisure Self

10/10

Exceptional

09 Sep 2025

Fawzi

Beautiful property with excellent service. All smiles with an exceptional view of the lake. Really deserved to be 5 stars.

Leisure Partner

10/10

Exceptional

05 Sep 2025

Emily

Amazing property with beautiful views & good food

Everything was incredible! I can’t wait to go back!

Partner

10/10

Exceptional

04 Sep 2025

Arundhati

Stunning property. The restaurant is where burger goes gourmet. The staff excellento. I came to celebrate what would have been my ma's 84th birthday and her 5th sunset day. For 5 years , I have been in so much pain, Casa Palopo, the magic that is Lake Atitlan, it's unassuming staff, was the balm to my uncountable bruise

Leisure Self

10/10

Exceptional

25 Aug 2025

JAIME

This peace is beautiful. Super friendly staff. The art, the food choices, the view of the lake.

Simply perfect

Leisure Family

10/10

Exceptional

08 Jul 2025

Dilayla

The experience here is amazing. I will stay here again.

Leisure Family

8/10

Excellent

01 Jul 2025

lakina

Loved my stay here, comfortable and clean. I did get sick when I ate at the restaurant both times. Also the guy at the front desk that spoke English as well was rude. Whenever he would be assisting me, he would be helping others at the same time. Whenever I came to the front desk and he was helping someone else he didn’t even speak to me. When I checked out, he didn’t even say thank you or anything. At the price you pay for this hotel you expect the customer service to be on point. Besides him, it was a good stay.

Leisure

10/10

Exceptional

20 Jun 2025

Annely

Absolutely beautiful place! The views are simply stunning — you can enjoy breathtaking scenery right from your room. The service was excellent, very attentive and friendly. The entire property is peaceful and quiet — the perfect spot to relax and unwind. I would definitely recommend Casa Palopó to anyone looking for a serene and unforgettable experience.

10/10

Exceptional

21 May 2025

Dalia

Five Stars – A Truly Unforgettable Experience at Casa Palopó

We absolutely love Casa Palopó and have been visiting this stunning property for several years. Each stay only deepens our appreciation for this truly unique and outstanding hotel.

The breathtaking views of Lake Atitlán, framed by beautifully landscaped gardens and majestic volcanoes, are simply unforgettable. The level of gastronomy is exceptional—fine dining at its best. Every dish is thoughtfully prepared and bursting with flavor. The new restaurant menu is fantastic, a true culinary delight.

The service is impeccable, with every member of the staff going above and beyond. Special thanks to Fausto, Mary, and Pablo—the new manager—who all made our experience incredibly warm and personal. The new chef has brought a fresh and exciting touch to the kitchen, and it shows in every bite.

The villa area is a true gem. With its gorgeous decor, it offers a luxurious and tranquil retreat. Don’t miss the infinity pool and jacuzzi—both are beautifully designed and offer an amazing way to unwind while enjoying panoramic lake and volcano views.

Casa Palopó continues to set the standard for world-class hospitality in one of the most beautiful places on Earth. Highly recommended!

Business_and_leisure Family

10/10

Exceptional

13 May 2025

JORGE

Amazing views and service

10/10

Exceptional

21 Apr 2025

Verified traveler

Stay here!

This hotel is extremely unique and special—some rooms are unlike any we have experienced before. The views are incredible.

Partner

6/10

Pleasant

31 Mar 2025

Tameka

This property is far from the public boats and they overcharge for every thing even transportation to town so if you're staying here be prepared to stay there only of pay alot. Even though theirs options they won't tell you unless you ask specifics which was frustrating.

Leisure Partner

8/10

Excellent

26 Mar 2025

ruby

Scenic and restful

Leisure Self

10/10

Exceptional

24 Mar 2025

Norman

The property was stunning. The staff was very friendly and attentive. We ate at both restaurants and thoroughly enjoyed the food. Will definitely visit again.

Leisure Family

10/10

Exceptional

17 Mar 2025

Emil

We arrived late due to a lot of traffic, the hotel was able to accommodate with a lovely dinner for us and remain open. Beautiful location and great staff.

Leisure Friends

10/10

Exceptional

18 Feb 2025

Nkechi

Casa Palopo is a beautiful boutique property- great for the mobile luxury traveler.

Leisure Family

10/10

Exceptional

05 Feb 2025

Kirsten

Absolutely stunning property and service. Highly recommend!

Leisure Partner

10/10

Exceptional

01 Feb 2025

enrique

Nice

Leisure Family

10/10

Exceptional

26 Jan 2025

Manuel

Casa Palopo and its’ staff are amazing! Paolo, Maritza, Giovanni, and Kevin made us feel extra special, almost like family! Will definitely be back!!!!

Leisure Family

10/10

Exceptional

10 Jan 2025

Maria

Beautiful property in an amazing location, with amazing views from the room and common areas. Don’t forget to check the upstairs pool area, which has even better views. The hotel restaurant is excellent. I was a bit disappointed with the steakhouse Kinik, down by the shore, so I recommend you stick with the main restaurant. I also took the private motor boat to the pueblos; although pricy, it was worth the convenience. The concierge gave me good and accurate recommendations
I highly recommend this place

Leisure Family

10/10

Exceptional

07 Jan 2025

Fadi

Most heavenly property on the planet ! We loved everything about it . Especially the infinity pool all the way up top / breathtakingly beautiful

10/10

Exceptional

16 Dec 2024

Meredith

For our 1st anniversary we wanted to visit the beautiful Lake Atitlan in Guatemala & this hotel made this adventure feel over the top luxurious. While the hotel & views are hard to beat, the hotel team that worked every day to give us moments of delight throughout our stay, were the true unique component of this stay. From an easel/paint/canvas waiting for us in our room to paint the beautiful views, to the turn down service with a unique gift each time, but more than that was the friendly and helpful nature of all of the staff was incredible. They arranged a private boat driver for us to go to San Juan & San Marcos. It was definitely worth the elevated price to not be on a tight schedule & get to explore as much as we wanted & leave as soon as we wanted to make the most of our day. Skip going to San Marcos but DEFINITELY visit San Juan!! We also walked from Hotel Casa Palopo to the town of Santa Caterina which allowed us to explore the everyday lifestyle of the community. We also recommend going up to the infinity pool at Hotel Casa Palopo for the days you just want to relax & for sunsets! We did the traditional route of ground van transportation lined up by Hotel Casa Palopo, but when we learned about the hotel having two helipads, we found GuataFlights and HIGHLY recommend them for a much faster transportation to Antigua (10 min) or the GUA airport (25 min). Make sure to eat and lakeside restaurant, Kinnik. The BEST! Can't tell - I recommend you stay here. We will be back.

Leisure Partner

10/10

Exceptional

16 Dec 2024

Flora

it is high up but close to a small town and transport is easy available - it has a magnificent absolutely stunning view - it is so special - waking up with the view of a huge vulcano i. the window, a big veranda with great views , a swimmingpool and hottie with great views, beautiful rooms and bathrooms . huge common areas -a restaurant and very friendly staff - it sextremely beautiful- we had one of the suites - the stunning view came with a small downside of 150 steps but we managed to never have to go up by always using the tiktuk when coming back from syrups and always eat in the room - teh entire menü is available in room - food in small town was much cheaper - prices at hotel are very high but they try to have fancy food - town restaurants were a very amazing alternative though - and

Leisure Partner

8/10

Excellent

03 Dec 2024

Elisa

The hotel, rooms and view is amazing! The staff is very helpful and there is great service.

The drinks were great, the food and deserts were overhyped.

Leisure Partner

10/10

Exceptional

11 Nov 2024

Felipe

I enjoy the whole time I was there. I love that it is an adult only hotel

Business_and_leisure Partner

10/10

Exceptional

04 Nov 2024

Dusten

Absolutely love Casa Palopo and so glad we decided to stay here during our trip to Lake Atitlan!! The views are amazing and the service and kindness the staff showed us was outstanding. They staff went above and beyond to make sure our stay was comfortable and enjoyable. We had NO issues with communication or hot water in our rooms. So I'm really surprised by the other reviews left. The restaurant in the hotel was lovely and they were happy to accommodate to my food allergies with no problems!!! We found the location we'll worth the views of the lake and Volcanos. And easy walk to Satana Catarina, a beautiful local village. Easy Tuk tuk transport to get to Panajachel for more restaurants, shopping and transport by boat to other towns across the lake. I highly recommend this boutique hotel!!

Partner

10/10

Exceptional

23 Oct 2024

Alem

Best place I’ve stayed at in Guatemala such a great atmosphere and employees are so sweet and attentive!

Leisure Partner

10/10

Exceptional

12 Oct 2024

jacob

Lovely property.

Leisure Family

10/10

Exceptional

08 Oct 2024

Susan

Excellent and worth the price.

Leisure Family

10/10

Exceptional

11 Sep 2024

Kevin

The views and property were breathtaking, the staff were unbelievably kind, welcoming, friendly, and warm. They really made us feel at home! We would highly recommend this property whenever visiting lake atitlan!

Leisure Family

10/10

Exceptional

03 Sep 2024

Konrad

Excellence

Excellent in every possible way!

Friends_and_family Friends

10/10

Exceptional

29 Jul 2024

Todd

Casa Palopo is a very special place. Stunning views, beautiful rooms, friendly staff and incredible food. I’ll be back!

Leisure Self

10/10

Exceptional

04 Jul 2024

katherine

Casa Palopo is heaven on earth. Every part of the hotel is thoughtfully decorated and stunning- with the kind of originality one can only find in an independent boutique hotel. Refreshing pools surrounded by curated cactus gardens, backed by the mountainous jungle and overlooking the teal Lake Atitlan. Kayaks and paddle boards are provided to make the most of the lake. The restaurant serves incredible cocktails and cuisine. The team is friendly, fun and very attentive. Little touches make the stay pure magic- a selection of wellness drinks to start your day and a unique gift in the room each nigh.

Leisure Partner

6/10

Pleasant

03 Jul 2024

Fabian

Nice hotel, food was not great. Expected more for 700 per night room. Not much to do. Weather is hit or miss. Pool is underwhelming. Don’t order fish and if you can eat dinner at the restaurant down the hill instead.

Fabian

Business_and_leisure Friends

6/10

Pleasant

05 Jun 2024

Edith

The lake view is magnificent but the acces is very difficult. The staff is friendy.
I did not like that the security asked my name several times and it seems like i was not welcome in the hotel. However after i checking the staff
It is very dificult to get in to my room. The rooms are not accesible for people with health concern. I love the view but i would never visit the hotel again it is crazy the amount of stairs. I was feeling. Really bad because i was not able to brith do to efort because iI am asthmatic

Leisure Self

10/10

Exceptional

01 Jun 2024

Edwin

The properties view and service is excellent. Only wish my room had air conditioning

Leisure Partner

10/10

Exceptional

29 May 2024

Aram

A well managed, serene hotel, with a gorgeous aesthetic. A great place to just relax. The food was excellent. A bit isolated if you are more of a checking boxes off a list type traveler.

Leisure Family

10/10

Exceptional

24 May 2024

Nandini

Absolutely charming and quiet. Highly recommend.

10/10

Exceptional

21 May 2024

Marco

Amazing views of the volcanoes and the Lake

Leisure Self

10/10

Exceptional

09 Apr 2024

Karen

The outdoor dining space is incredible. Staff are very helpful and professional. Overall the property is beautiful and the stay was very relaxing.

Leisure Partner

10/10

Exceptional

30 Mar 2024

juan

Good service personal muy amable y su atención muy bueno el lugar la comida

Leisure Partner

10/10

Exceptional

21 Mar 2024

Yariel

Better than any hotel I’ve ever stayed in the continental United States. Absolutely beautiful.

Leisure Family

10/10

Exceptional

04 Mar 2024

Luis

The room was excellent!! I will go back every chance I get to it.

Leisure Family

8/10

Excellent

10 Feb 2024

Helen

Views, views and more views.

Fantastic views. Friendly staff. Comfortable room. Lovely public areas.

Partner

10/10

Exceptional

02 Feb 2024

Steven

What a beautiful property with the luxury amenities of a 5 star hotel. The chef is amazing and we ate several meals in the beautiful ambience of their dining room. Comfortable beds and beautiful room with a view of the surrounding lake and mountains. We would highly recommend this hotel and its beautiful staff.

10/10

Exceptional

02 Dec 2023

Felix

À dream of a place facing one of the most beautiful settings ever.

Leisure Partner

2/10

Poor

03 Nov 2023

Marlen

Avoid Casa Palopo: Guatemala is/was going through a political unrest situation with protesters blocking the roads. The US embassy advised anyone to stay clear or the road blocks/areas which also pertained to the roads to Late Atitlan.
We found out the day we got to Antigua about the unrest and that the roads to Lake Atitlan are closed. Having booked for the day after we got to Antigua, we contacted the hotel and after several hours they said that we won’t get there unless we take a helicopter which was out of the question (financially and safety wise). We talked to several people in Antigua and most of them were going to visit Lake Atitlan as well. ALL of them got refunded due to the circumstances, however Casa Palopo did not. They charged us the hotel room for 2 nights with no explanation. (We did book through Expedia and they contacted the hotel every day for 8 days and the hotel refused to give us the refund, although Expedia mentioned several times that considering the circumstances it should be not issue to cancel the reservation and get the refund). Obviously money is way more important for them than the safety of their guest. I highly suggest to stay clear of this hotel as unknown circumstances may arise and the hotel WILL NOT work with you not matter what. We spent several hours on the phone with Expedia and emailing Casa Palopo and at the end they decided not to refund our stay!!

Leisure Partner

10/10

Exceptional

29 Oct 2023

Amaury

Amazing hotel, totally worth it, we are definitely coming back.

2/10

Poor

28 Oct 2023

Jason

We booked the Casa Palopó as part of a friend's 50th birthday celebration about 4-6 months prior to the arrival date. Unfortunately for us, the Guatemalan elections caused civil unrest and because of this, we ended up having to cancel last minute (about a week's notice). The hotel was incredibly difficult to get a hold of, and when we finally were able to get someone via a web-based chat, they assured us that we'd be able to get a refund for our cancellation. Mind you, this was all before our stay was scheduled. However, after the dates of our stay passed, they came back to us and refused to give us the refund of over $1,000. We will be pursuing a chargeback with our credit card company, and we will most certainly never be booking with this hotel (or any of their associate properties) ever again.

Leisure Friends

10/10

Exceptional

07 Oct 2023

Ali

Exceptional attention to customer service

We were not able to make it to this hotel due to protests in Guatemela with road closures preventing travel. We can however attest to the fact that the hotel staff checked on us during our travel and kept in touch to make sure we did not get stuck in a road blockade. This level of attention to customer safely shows the level of service provided at this hotel. I would like to give a shout out to Lopez who was very kind and worked with a sister property on Antigua to resolve our dilemma

Partner

10/10

Exceptional

23 Sep 2023

DIEGO

The view was excellent, and the food was amazing

Leisure Partner

10/10

Exceptional

11 Sep 2023

Martin

Everything was awesome!

Leisure Family

10/10

Exceptional

11 Sep 2023

Mimi

Everything was organized and seamless, property pays a wonderful tribute to local culture & community, and I felt extremely safe and well taken care of as a solo female traveller journeying through Guatemala for the first time! Even as a non Spanish speaker I had no issues in communicating or having my needs addressed. Thank you to the wonderful staff at this hotel for making my stay so pleasant and memorable!

Leisure Self

10/10

Exceptional

24 Aug 2023

Cecilia

Super spoiled!

Leisure Friends

4/10

Poor

22 Jul 2023

catalina

Get ready to be penny pinched

Front desk was very unhelpful. They prnny pinched everything!! Did not honor any expedia VIP benefits, but instead charged extra

Friends_and_family Family

4/10

Poor

05 Jul 2023

Jose

1. Declined in service. Old and wasted robes and towels. Relation price - service is not at all good. Sooooo expensive for what you are getting. Food is average but really expensive, not worth it.

Leisure Partner

10/10

Exceptional

05 Jul 2023

Thorsten

Beautiful location and excellent hotel experience. Friendly and professional staff.

Leisure Partner

10/10

Exceptional

25 Jun 2023

Eric

Beautiful hotel with stunning views of Lake Atitlan. The hot staff were very attentive and helpful. The ambiance of the restaurant was relaxing and classy, and the meals were delicious with a wide range of traditional dishes. The location was perfect for a relaxing getaway.

Leisure Partner

4/10

Poor

25 Mar 2023

James

My wife and I were highly looking forward to staying at Casa Polopo. We have stayed at Relais and Chateaux properties around the world and have grown to expect a certain level of luxury and service. Actually our main reason to visit Guatemala was the lake and property and views it provides. Keep in mind the price for 3 nights with taxes was $1600 USD

The property did inform us several days after booking (and also after booking the flight) that there is some construction going on. There is not a lot of other luxury hotels in the area, so after discussing with the hotel we decided to stay there anyway. I was told that it was not in the lobby or by the rooms.

Upon arrival, the actual road to the property was closed, my wife and I had to walk 10 minutes to the gate and the taxi waited 45 minutes for the road
Blockage to clear in order to bring our bags. The front gate had about 20 workers and I thought we were at the wrong hotel.

There were workers within 10 feet of our room using hammers and chisels all day long. There is no air conditioning at the property. It was impossible for us to stay in the room and relax due to the noise, which is a main reason to visit the property. I left feeling like I was scammed out of a luxury hotel experience. I asked them for a discount for the inconvenience. They did offer a complimentary dinner for the inconvenience which is almost laughable.

The lake offers incredible views but spend your time at another property.

Leisure Family

10/10

Exceptional

13 Jan 2023

Juan

Beautiful place

Leisure Partner

6/10

Pleasant

17 Oct 2022

ximena

Overall good stay...I will say its a bit overpriced since the property lacks remodeling in several areas. Food is plain even though its prepared by a chef.

Leisure Partner

10/10

Exceptional

05 Sep 2022

Edsene

So beautiful place for relaxing , good attention, excelent service

Leisure Friends

10/10

Exceptional

30 Aug 2022

Patricia

The food was spectacular! the Chef was friendly and engaging. The music was appropriate for the beautiful surroundings. The view was amazing. The different areas, in the terrace, by the pool, in front of the fireplace were all amazong!

Leisure Partner

10/10

Exceptional

28 Aug 2022

Amaury

Excellent hotel, staff is super friendly, amenities are in excellent condition and it is for sure a luxury stay.

Leisure Family

10/10

Exceptional

17 Jun 2022

Anthony

pienso que pueden mejorar un poco mas en la atención al cliente en el restaurante, un poco mas actitud en la servida y en el retiro de platos que ya no se están utilizando así como en los meseros de proveerles un poco mas enfoque de servicio, en general estuvo todo bien, pero siempre hay espacio para mejora en estos tiempos de mucha competitividad.

Leisure