Name: Extended Stay America Convention Ctr 6443 Westwood
Address: 6443 Westwood Blvd, Orlando, 32821, US

2/10

Poor

05 Aug 2026

Justin

The worst hotel I've ever stayed at. Broken springs in the bed, trash everywhere outside and inside. The floor was damp and all the furniture was damaged. Crushed dead bugs on the wall was disgusting. Paid for 2 nights and left after the first. Never again 0.5/5 as the air conditioner did work.

4/10

Poor

02 Aug 2026

Jennifer

Not all Extended Stay properties are the same. I've stayed at some that are much better. This location is prime if you have an event at the OCCC West building. Unfortunately, you will be sleeping, eating, and showering with roaches. We were there for 5 nights and could not move out because of a business meeting that lasted all day and into the evening--no time to get an alternative. They didn't even have enough of the kitchen amenities like dishes, pans, cups, mugs, toaster, coffee maker, etc. you expect at an Extended Stay. There isn't even a toilet on the ground level where the pool and breakfast room is. The hallway carpets are in terrible condition. The couch and office chair in the room were so nasty I chose to sit on my cooler instead for the whole 5 days. There is a smell throughout the building that is not pleasant--like stale smoke and stinky carpet. I took several photos of some of the roaches I killed as proof. I even bought Raid and used it several times. But even by the 4th day, they would still show up in the kitchen area, the bathroom, and just running anywhere day and night. The queen bed was comfortable, but had only 3 smaller pillows yet we were two people. They refused to give any extra pillows. The ironing board had dust and dirt piled high on it like it had not been cleaned in months.

2/10

Poor

01 Aug 2026

Toni

The first they gave us the carpet was nasty dirty and refrigerator was dirty the hallway carpet is dirty They which us room the second room room tub is stained and refrigerator is stained we didn’t have a remote control to watch tv front desk close at in are resort the next day

2/10

Poor

21 Jul 2026

Rosemarie

**BEWARE**Avoid this place at all cost! They have an infestation of roaches! They moved me from room #202 to the room next door #204 once I told them there are roaches and of course there was roaches in that room! I took pictures! I left same day and they told Expedia I stayed there the whole time! When I booked to another place and Expedia saw that I checked in to another hotel that same day! So on top of it they lied! There giving me a hard time for a refund! I made a complaint and provided pictures of roaches to corporate. Hopefully I get my refund soon!

Family_with_children

2/10

Poor

19 Jul 2026

Jorge

I have to cancel the reservation do to not clean and no entry door security

Self

10/10

Exceptional

19 Jul 2026

Lateek

Clean and nice

Family_with_children

2/10

Poor

14 Jul 2026

SJ

Booked room for 5 nights and at check in was given room 406. Please note this specific room has roaches, dingy carpet and several broken items.

Had to switch rooms and was given a room with no carpet and appeared a lot cleaner. But my son no longer wanted to stay at the hotel. So we checked out after 2 days,

Spoke with Supervisor and front desk staff. The noted that they would refund me for the final 3 nights and not charge me for checking out early.

Day staff seems very helpful, but to be checked into a filthy room with my son for a tournament was very upsetting and made the trip extremely stressful.

No dishes or anything in kitchens and you have to see what is available. So you may not have anything and better off going to Target or Walmart to buy disposable items.

I will update stars if I get my refund. But for now a definite 1, even a negative if I it was possible. The day staff conversation I had with dealing my issues will bump up a star, if refund is given. If not, I will say avoid this property if traveling with your family. Apparently many that stay here come to party.

Family_with_children

6/10

Pleasant

12 Jul 2026

miguel

Parking was great. The room was pretty big. Breakfast was included but it was not provided during my stay. The + was the hotel was just 10 min from the Convention Center. So i saved in parking / gas. The pool looked very clean.

10/10

Exceptional

06 Jul 2026

Naomy

Aire

2/10

Poor

06 Jul 2026

Victoria

If I can give a -10, I would I don’t recommend you staying here

Family_with_children

2/10

Poor

05 Jul 2026

Farah

This place was very dirty and smelly. Our room had a really bad odor that stuck on our clothes and affected my asthma. The carpet in our room had stains and was very dirty. The room was very dated and old. The chair had cracks on the cushions. The bedding had stains. The bathroom skin was clogged. The toilet seat wiggles when u sit on it. And to top it off, they advertise free breakfast but did not have any. I would never stay here again.

Friends_and_family Family

4/10

Poor

03 Jul 2026

Joan

It was not very clean and had a very unusual smell.

Self

8/10

Excellent

15 Jun 2026

Carlos

Staff are friendly, had a lake checkout and staff had no issues checking us in. Checkout was super easy as well.

Partner

2/10

Poor

15 Jun 2026

maria

The room was disgusting. Furniture has stains all over them. The walls were dirty . The were roaches squashed on the wall and some on the floors. The floor tiling was torn. The Tv did not work. The phone did not even have a wire so that I can call the office and let them know I was leaving. They agreed to a refund and never refunded me. I couldn’t even stay there. This place is GROSS!!!!

Self

8/10

Excellent

12 Jun 2026

Jacquelyn

Room was very clear, Staff were helpful and knowledgeable of nearby attractions overall my experience was very good with this location.

Friends_and_family Family

8/10

Excellent

10 Jun 2026

Mark

The location of our hotel was excellent. The staff was nice and our room was good. They said there was Internet, but we were never able to access it. The breakfast was marginal. But I would stay there again if I was attending a meeting at the convention center.

Friends_and_family Family

4/10

Poor

10 Jun 2026

Jennifer

The room has not been maintained. Shelves broken, shelves missing, broken drawers, missing drawer in side table , walls dirty ceiling around air vent in bathroom needs maintenance. Bathroom counter had hard dirty stains. The lack of cleanliness had me question the bed. I made sure to check the bed linen to see if it was clean, it was.
Free grab and go breakfast not worth booking this hotel for the free breakfast.

Only reason to give 2 stars and not one is the staff was pleasant and helpful.

10/10

Exceptional

07 Jun 2026

Ivan

Hsuhebbsbsjsjsjdjdjdkrkrndndnfnf

Self

4/10

Poor

02 Jun 2026

Verified traveler

Just infested with roaches and the smell in the rooms just gave headaches. Will not stay again in this extended stay.

Family_with_children

2/10

Poor

01 Jun 2026

Johnny

Unforutnately, i had the worst experience here. I checked in and immediately the room that i checked into smelled like cigarettes. I told the front desk and they said to me that people weren't supposed to smoke in them and said they couldn't move me till the next day because there were no more rooms but as i searched online there were other rooms available. I decided it was fine and wait till the next day. That night there was a lot of noise of stomping coming from upstairs from 11:30pm all the way till 12:40 when i finally got up and tried to talk to the front desk. News flash their front desk closes at 11pm. I had to call the main line and speak with someone about my issue. All they were able to tell me was they were going to leave a note for the morning staff to deal with it. When i asked what i'm supposed to do about getting rest they said there was nothing they can do. I ended up having to leave in the middle of the night at 2am. fast forward i had to call the next morning at 9am when they opened and they weren't open till close to 10am. I got a hold of Robert who apologized for the situation and said he would refund me for at least 1 night but couldn't for the night i left. He said he would try though. Let me say i have stayed at other extended stays before but nothing like this. REALLY BAD PROPERTY!!!

Partner

6/10

Pleasant

29 May 2026

Maria Gabriela

The size of the room is very good and I like the fact that those a big fridge. I like the bed it was comfortable. However, the place was dirty. The toilet was dirty when I arrived and they don’t move the furniture so there’s actual dust in garbage behind the night table and the couch. Everything‘s sworn out having said that it’s close to the Orlando conference centre and it was quiet. So overall, I was OK but they really should do a better cleaning job. I was there for four nights and they don’t cleaning between nights.

Self

6/10

Pleasant

24 May 2026

Angela

Great customer service and convenient location. Rooms are very outdated.

Partner

6/10

Pleasant

24 May 2026

Robert

You get what you pay for here. I think the balance between the affordability and the quality of the product is a match. I paid about $87 over the memorial day weekend per night. Which is not bad. Room key Demagnetized the moment I brought it close to my phone. Had to go to the front desk several times. Hallway on the second floor specifically smelled dingy. Carpets definitely need a cleaning or replacing. I was told the air conditioning in the hallways was broken and in the process of being fixed so that was understandable. The room was very spacious for the price, which I appreciated, however, there was no type of cookware or silverware. Had to ask the front desk for an iron. Overall, OK experience. I would not mind coming back given these aspects and knowing ahead of time or what I’m getting into and whether I feel like dealing with them. Definitely not an upscale place. Just a place to lay your head for a few days. Check process was easy and simple and loved the free parking. And did not have to walk far from parking spaces to lobby.

Self

4/10

Poor

24 May 2026

Aimee

Poor cleaning

Partner

2/10

Poor

24 May 2026

John

A

Self

6/10

Pleasant

24 May 2026

Melih

There wasn’t any extra soap or body wash in the bathroom. The ventilation was insufficient. The building was a bit old, and there was some smell inside the apartment and in the hallways.

2/10

Poor

20 May 2026

Bijan

D

2/10

Poor

13 May 2026

Louis

I didn’t even stay

Partner

2/10

Poor

06 May 2026

Steven

Outside looks are deceiving. Inside you can tell it was like a former fraternity house. Stains on carpet. Stains on inside walls of room. Says newly renovated. Perhaps the room I was in was still awaiting renovations shower area was rough and tough.

Self

4/10

Poor

05 May 2026

ANTHONY

The air conditioning was very cold but the rooms were very dated and not too clean the floors were dirty, water was leaking from the ac vent leaving a puddle right next to the bed They was marijuana smell through the whole hotel If it’s just a sleep arrangement then you’re good but to chill there never again

Self

8/10

Excellent

04 May 2026

Melissa

Fine

Friends_and_family Family

6/10

Pleasant

26 Apr 2026

Carl

Very convenient if you have to be at the West hall of the convention center. 10 min walk and you avoid parking and traffic. Staff was friendly and very helpful. Room was sub par with dated and overused furniture. Vanity lights didn’t work. Shower leaked and would t turn off all the way. Pull out sofa sheets didn’t looked changed in a long time. Room next to ours seemed to have local people living there and played music till after 11pm. Walls are thin. Breakfast was instant coffee , granola bars and little muffins (disappointing). If you want a basic room close to the OCC this is it. You want a five star room … find something else. I will book again if I need to be at the OCC for more than a few days but other than that I may look for something a little more upscale.

Friends_and_family Family

8/10

Excellent

23 Apr 2026

Barbara

There was a smell that permeated the whole 3rd floor where I was staying, but thankfully I couldn't smell it from my room. The sofa bed was a little ragged but I didn't expect it to be like a regular bed. It was pretty excellent to be able to ask for amenities like a toaster, plates, mugs, and utensils - and those were in pretty good condition. We read in the common room each day and were the only ones in there each time. The breakfast was very basic with prepackaged food, but it was something and the tea was Bigelow! The staff was really sweet and made me feel at home. I rented there because of the lower cost and got exactly what I expected!

Family

2/10

Poor

21 Apr 2026

Ebony

A mess

2/10

Poor

13 Apr 2026

Katie

We checked in late and the staff (Deborah) that come out to meet us was nice. When we got to our room we were met by cockroaches in the kitchen and it smelled awful. Holes in the walls and stained carpeting. We went down and requested a new room and that room was not any better - smelly, stained pulling up carpet, holes in the walls and dirty. But it was after midnight so we tried to sleep. By 6am we had to get out of there. We felt gross being in the room. The pull out was stained so my son didn’t even sleep on it. We went to the lobby and again spoke with Deborah and she didn’t even question us canceling and wanting a refund. We found another place (days inn) and that was acceptable. We paid for one night and were refunded the rest of our nights booked. Don’t let the pictures fool you - it is not nice here. The lobby and halls are also dirty and the whole place smells. The only highlight of the stay was how nice Deborah was.

Friends_and_family Family

4/10

Poor

13 Apr 2026

Tom

Place is old kinda run down, was told kitchen was fully equipped. You have to ask for cooking pans and utensils they did not have any available. Mattresses were old , fold out couch was horrible. The breakfast was prepackaged muffins and granola bars. Carpet in the hallway of our room was nasty. Room keys would work one time then have to be reprogrammed

Friends_and_family Family

8/10

Excellent

13 Apr 2026

Rich

Very basic hotel, at this time the coffee machine was not working and they did not have breakfast snacks as was noted in the information. So just basic services.

Self

10/10

Exceptional

10 Apr 2026

Wyteria

Cold AC, friendly staff and the room is like a large studio apartment. Love the kitchen. You save money on good by being able to cook.

Friends_and_family Family

4/10

Poor

04 Apr 2026

balakrishnan

Rooms were old looking and dilapidated. Refrigerator was leaking water.

Family_with_children

2/10

Poor

04 Apr 2026

Brittany

Rooms dirty cockroaches everywhere

2/10

Poor

04 Apr 2026

Brittany

Cockroaches and staff will not respond

8/10

Excellent

02 Apr 2026

Murphyton

No

Self

2/10

Poor

30 Mar 2026

Christopher

Property is in a prime location but it is dirty and run down. Carpets are badly stained, bath tub was old and damaged and the amenities/furniture is old and dirty.

Family

2/10

Poor

29 Mar 2026

Philbert

Horrible.....unclean.....will never stay there again..

2/10

Poor

28 Mar 2026

Gabriel

The room smelled. I ended up having to stay somewhere else

10/10

Exceptional

24 Mar 2026

Stephanie

Room was clean. Staff was excellent- the person at the desk let us check in early!! Limited selection for breakfast…I think they count on you to bring your own. (We brought our own dinner so there’s that.) Not sure if smoking is allowed but someone was definitely smoking while we were on the way to our room.

Be sure to request pots, pans, utensils (eating and cooking utensils) at the front desk, and bring your own air freshener and dish liquid. Garbage bags would be helpful also. There’s only one trash can in the restroom. Will stay here again for Megacon if it’s at the West concourse.

Partner

4/10

Poor

20 Mar 2026

Dianne

We had garbage under the bed, room desperately needs updating. Bathroom baseboard pulling off, shower leaks, kitchen cupboards pealing paint. Rooms and halls smell like cigarettes and pot. Pull out couch mattress filthy. Key cards never worked more then one time had to keep making more keys. Staff was very kind and accommodating. People came in and sprayed for bugs while I was in the room. Very disappointed. Will not stay again.

Friends_and_family Family

6/10

Pleasant

16 Mar 2026

Yaksadara

In the ad he says he has a lot of breakfast, which was a factor that influenced our choice, but we had a lot of disappointment when we arrived for breakfast. He had only coffee and muffins.
The cleanliness of the environment was good, but the atmosphere in general of the hotel had a very bad odor. The room we stayed in the air conditioning did not work well.

4/10

Poor

15 Mar 2026

Malcolm

Dirty floors and mold

Partner

10/10

Exceptional

11 Mar 2026

Wyteria

Me encanta este hotel! La cocina me ayuda a ahorrar dinero y el baño está muy amplio. Además, las personas en la oficina, como Liz y la mujer que trabaja por la noche, son muy amables. Lo recomendaría a mis amigos y familia.

Friends_and_family Family

2/10

Poor

02 Mar 2026

Kelly

You really need to know what you are getting into when you stay at the \"hotel\".
The location for the West Concourse of the OCCC is great. The hotel is old, outdated, smells, and not in good condition. The refrigerator was rusted, the bathroom fan was a literal fan in hole. The bathroom was moldy and ceiling peeling. There was no hot water Saturday. There was constant smoke/ pot smell in the halls.

2/10

Poor

01 Mar 2026

Shawaski

It had roaches really bad and the room was dirty with open soap in the bathroom

Self

4/10

Poor

01 Mar 2026

John

Check in was okay. The room was clean but several lamps were missing bulbs or did not work. No light working over vanity. The shower was running a small stream and could not be turned off. It got worse after I took a shower. The check in clerk said free breakfast 7:30 to 9:30. Apparently started at 6:30. Only muffins and no coffee or creamer. Lucky I only booked 1 night!

Partner

2/10

Poor

01 Mar 2026

Peter

Dirty i booked 3 night and checked out after the first one. Horrible and the staff didnt seem to care.

Self

2/10

Poor

01 Mar 2026

rachel

The hallways smelled, the rooms smelled, the refrigerator was dirty, the walls were dirty, although they said they served breakfast. They were a few granola bars. There are no ice machines in the building. The stove was dirty and rusted as well as the refrigerator. A microwave is dirty as well. We were very disappointed. Water was barely warm in the shower.

Partner

2/10

Poor

01 Mar 2026

Maribel

Expedia, please remove this from your list. I have never ever left such a review. But I wouldn’t want anyone else to ever experience this “hotel”. As soon as you walk in the stench is unbearable, especially in the elevators. Smelled like urine that has settled for a while. The carpets probably haven’t been cleaned or replaced or vacuumed in YEARS. I’m not exaggerating. There were broken windows, and windows screens throughout the hotel. The stair cases smelled filthy. Just because this is on the cheaper side of lodging doesn’t mean people can’t stay in clean and decent environments. The grab and go breakfast was pitiful. Nothing but packaged muffins. No cream or milk available for the coffee. Not an ounce of care throughout. Repairs needed throughout the hallways, windows, and rooms. I did not see any staff, and maybe that’s why it looks the way it does because there’s no one working on the grounds. Disgusting overall. Management/ownership should be ashamed.

Family_with_children

2/10

Poor

28 Feb 2026

Joe

Room was atrocious. There were stains on the bed everywhere, the floors dirty, shower and AC unit had mold.

Business

6/10

Pleasant

27 Feb 2026

Anthony

This place is descent. I'm shocked that I was able to cook a decent meal here because most enxten6etays in Orlando have stoves that under cook or over cook your food. This location could do better by placing different shower heads that are adjustable for disabled people in regular rooms. I would also suggest better breakfast because what they offer is not breakfast at all, especially for an adult or anyone with cancer. The floors are extremely thin and you can hear every bump from guest over you. The staff are a breath of fresh air. My major concern were the police that was crawling the place, on every floor knocking on doors, looking for a male with a female in tow.

Family

4/10

Poor

22 Feb 2026

ana

Room smells like smoke ( gigantes)

10/10

Exceptional

21 Feb 2026

jonathon

Great location n walkable distance to seaworld

Self

2/10

Poor

20 Feb 2026

Ashley

The room felt neglected, the bathtub was dirty as well as the towels. I felt disgusting staying in that room

Partner

2/10

Poor

19 Feb 2026

Michelle

The room smelled like an ashtray. The couch and bedskirt had tears in the fabric, the towels had stains, it was absolutely the worst hotel I have ever stayed in.

4/10

Poor

18 Feb 2026

Natalia

Overall this establishment is in very rough shape. The pool didn’t look like it had been serviced in months, the floors were sticky throughout the man corridors, there was trash in the hallways, and the inside of the unit we stayed in was extremely neglected.
Our VRBO got cancelled last minute and this was a last resort choice. The staff was friendly and that is the only reason I gave it two stars rather than one star. It is a shame this place is in such poor condition.

Partner

2/10

Poor

17 Feb 2026

Tania

There were cockroaches coming out of the bed and the light in the bathroom was flickering as well as the couch all ripped up, and there was mold on the lamps, and the bathroom was just nasty as well as their thing where the toilet paper is hold. It was all broken. There were like stains everywhere. It smelled nasty and basically a horrible, terrible experience, especially with cockroaches coming out of the bed.

2/10

Poor

16 Feb 2026

Trumaine

The staff was great but rooms wasn’t up to par

Business_and_leisure Partner

4/10

Poor

15 Feb 2026

Joseph

There was a bed to sleep in (star 1), water pressure was good (star 2). After that, absolutely YIKES. Not worth the 200+ a night price tag. The ENTIRE floor smelled like a smoke shop. A mix of cheap cigarettes and weed. The AC was disturbingly loud when it kicked on and smelled as musty as can be. Shower faucet, temp handle and toilet felt like they were falling out of place when touched. Woke up at 4AM to gunshots and cars panic alarms outside. Wouldnt recommend it to someone i hate. Will not be staying again.

Leisure Partner

2/10

Poor

15 Feb 2026

German

the rooms smelled really bad . we could not stay there

Friends_and_family Family

8/10

Excellent

14 Feb 2026

Michael

The room was nice it just needed updates, for example, the refrigerator was really dirty 9n yhe outside and there wqs water damage on the cabinet under the sink. They also said there will be no room service durian my stay.

Leisure Self

2/10

Poor

12 Feb 2026

Walter

So dirty, we left

2/10

Poor

10 Feb 2026

Linda

The problem is our room was on the second floor. That wasn’t the problem. The problem is I went to sit down on the couch and 10 roaches came out from under the couch. Then I went to adjust the air conditioner and there was Roaches all over that, plus Roaches were coming out from the mattresses. My husband went to see management and they gave us a room on the first floor with no carpet and a lot cleaner. We stay there. But I will never stay there again and don’t recommend this Hotel to anyone. So terrible and very dirty and the room smells so bad.

Partner

2/10

Poor

08 Feb 2026

james

rooms and halls were dirty and smelled

Business Family

6/10

Pleasant

01 Feb 2026

Jonathan

Check-in the receptionist was not the friendliest. The hallway and elevator smelled like marijuana. The room was OK however, the refrigerator had rust all over it.

Leisure Partner

2/10

Poor

28 Jan 2026

Renee

The building and rooms that we saw were terrible. Customers in the lobby being confrontational with the desk clerk. I have to say despite all of these things the desk clerk was polite and professional in the face of being called racial slurs. That guy is a star but this place is a dump

Business

2/10

Poor

26 Jan 2026

Leandro

Room had red stains (possibly blood) in the carpet,the fridge was covered with something I didnt want to know.the smelled like a dog kennel I stayed one nite and had to check out

Business

2/10

Poor

26 Jan 2026

Sahymi

The room we initially got smelled like someone dumped a bottle of chemical on everything and left. It was so powerful i could not even breath in the room. I do not have asthma, but it felt like i did while in the room, my friends who do have asthma confirmed they could not be in there more than the 2 minutes they were in there. The hotels solution was keeping the windows open for an hour to see if it would help. It did not. They gave me so much trouble to switch rooms. Finally after about 8 hours of airing out the room and it was no better they switched me to another room. I kid you not, not even 5 minutes into the room, i see 3 roaches run across the ac unit butttons... nope, hell no! I complained to fron desk and tried to cancel the rest of my stay. I was not spending the night there. The only helpful person there was Junior (i think thats his name) he was the over night concierge. Still would not reccomend staying here. You could not pay me to stay here.

Business_and_leisure Family

6/10

Pleasant

26 Jan 2026

Catherine

Old.smelled like smoke. Window was broken.
Bed and bathroom were clean but we will not be staying at one again.

Leisure Partner

4/10

Poor

25 Jan 2026

Ranada

Rooms/hallways need cosmetic attention. The hallways smell like smoke. The water wasn’t working in the room. The tub was not draining. The faucet was leaking. The phone didn’t work. The front desk was unavailable. The late night on site emergency staff was annoyed to be at work.

Business_and_leisure Family

2/10

Poor

24 Jan 2026

Jasmine

Room had pee smell, bathroom was dirty. Roaches were found in one of the rooms friends were staying at. we only had 3 pillows when our friends next door had 4 pillows. Asked for an additional pillow and told they don’t do that. Barely breakfast provided with a couple muffins. Half the time unable to get into our room with the key. At one point they ran out of toilet paper. Would of left day one if we had the money to get another hotel.

Business_and_leisure Friends

4/10

Poor

23 Jan 2026

Brittany

Staff was okay, room was okay, bed was hard to sleep on had to get a mattress pad and we were told we couldnt get extra pillows

Business_and_leisure Partner

8/10

Excellent

20 Jan 2026

Tia

Though the bathroom (toilet specifically) could have been better cleaned, and the kitchen appliances were dated, it was a spacious room for my 4 day conference trip. The staff was courteous and helpful. A note to management would encourage them to use stainless steel cleaner on the elevator doors and to vacuum the hallways at least once to twice daily.

Business Self

2/10

Poor

20 Jan 2026

Ashley

Not a good fit at all

Business Family

4/10

Poor

11 Jan 2026

Michelle

This hotel was relatively close to amusement parks, which was its only positive. We slept here with 4 people and we were only given 3 pillows and no bed linen for the pull out couch. When we asked about getting just one extra pillow so each person could sleep with one we were told that there were no extras and the front desk person wouldn’t go look. The shower dripped for the entirety of our stay and the bathtub looked like it had been dripping for a long, long time. There were mysterious stains on the walls in the hallways. The doors don’t go all the way to the floor, likely from when they took the carpet out of the rooms, but it makes it very noisy.

Friends_and_family Family

2/10

Poor

04 Jan 2026

narendra

The staff was good but the room condition was terrible with bad smell and also the a part of wall in the bathroom was broken raising questions on safety. The sofa was worn out and wasn't clean. The entire room smelled very bad!! Will never ever choose extended stay America again
One star because they were able to accommodate late check-in after I called them 3 times to ensure my flight would land midnight. That's about it. Overall a bad experience. But the staff were friendly

Leisure Family_with_children

2/10

Poor

04 Jan 2026

Ivan

Olor desagradable , todos los pisos tienen alfombra desde que sales del ascensor hasta la habitación, toda la alfombra sucia con comida pegada en el piso, olor nauseabundo, cucarachas en la habitación. Desagradable. Mi check in era a las 3 pm con mi familia llegamos a las 5 pm y la habitación todavia no estaba limpia. El del front desk llamado Junior me dijo que no tenian personal de limpieza. Publicación engañosa, en el titulo pusieron que era un cuarto Delux pero de Delux no tenia nada.

2/10

Poor

03 Jan 2026

Sathish

Dirty smoked room. Worst service and room ever been to.

Leisure Family

4/10

Poor

01 Jan 2026

Jennifer

The breakfast was nutragrain bars and black coffee did not even have creamer. The vending machine took $40 from me too.

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Iris

Super comodas para el precio..cn nevera,estufa y microhondas ademas un sofá y un sillon reclinable..los alrededores super limpios y la piscina igual!! Amigables cn las mascotas y un super precio x noche..en fin somos d Jacksonville y volvemos pq tiene todo cerca!!🙏❤️

Leisure Pet

2/10

Poor

29 Dec 2025

Poornachander

Bad smell inside the rooms

Leisure Family

2/10

Poor

28 Dec 2025

Anissa

Extremely upset and worried. First, the hotel smells. I already sent that in a review yesterday. Yesterday, after we arrived, my 13-year-old daughter and I were in the elevator. A couple joined him. The man asked how things were going and then asked us for money. I'm alone in an elevator with my daughter and packages. He said they had no money and had not had any food all day, and only had enough money for a 1 night stay in the hotel. The door opened, and we got out. Today, we came back around 8 pm. They are at the front desk arguing with the desk clerk about money and another stay. We avoid them and we go to our room. I forgot the water. I sent my daughter down to the car because I parked right in front of the entrance. My daughter comes running to the room, the man is slapping his girlfriend, and she is crying, and it is happening in the lobby, and the desk was empty. So I ran downstairs to see what was going on. The couple is arguing at the front desk, and the front desk person is present now. No physical hitting is going on, but there is tension. So I'm like okay, now I'm getting involved in something. I proceeded to tell the clerk what happened, and the clerk said I didn't see anything; I was folding towels. Well, now I'm standing at the front desk trying to do what is right. The couple heard everything and started screaming at me that I'm a liar. The front desk asked me in front of them what is your room number. I was like I would rather not say, and

Leisure Family

2/10

Poor

28 Dec 2025

Ulyses

Terrible experience, 1 star only because Google doesn’t allow 0
We booked 3 nights from December 25 to 28 to spend Christmas with family. We know it’s a low-cost hotel, but they don’t offer even the basics: cleanliness, hygiene, or respect for guests.
At check-in, we were told there were no clean rooms due to the holiday and no housekeeping staff available. The first room they gave us was dirty and smelled awful. We had to return to the front desk with our luggage to get a new room, which was “a little better,” but still smelled like humidity and poor maintenance.
The hallways and carpet floors are extremely dirty, and the entire hotel smells like old accumulated filth.
Our reservation clearly stated continental breakfast included, but it never existed. They only offered:
A little coffee,
1 muffin,
and sometimes an energy bar,
in very limited quantities, never restocked, and you had to ask for it like you were begging for a favor. That is NOT a continental breakfast, it’s the bare minimum to “check a box on paper.”
The photos online do NOT match reality at all. They are completely misleading. This is false advertising and disrespectful to guests.
Other issues:
The bed was not a real king-size, much smaller than expected.
The sofa bed had a horrible mattress, you could feel every spring. We requested a replacement and they never did it.
The shower didn’t close and dripped 24/7, making sleep very uncomfortable.
And worst of all: cockroaches in the hallway and inside the room.

Leisure Family

2/10

Poor

14 Dec 2025

William

Disgusting room. Cigarette butts in the window sill. Stain mattress and bedding. Reeked of weed. Disgusting carpet.

Self

2/10

Poor

29 Nov 2025

taniltras

The hotel smells really bad no housekeeping for 14 days and no clean linen. Guests are sketchy and rooms are very old and upkeep is not being done

Business_and_leisure Self

2/10

Poor

23 Nov 2025

autumn

Worst hotel ever, no hot water our entire stay, had to switch rooms because nothing in the first one worked, roaches everywhere, mold everywhere, manager refuses to do anything about it. Cut my stay short and moving into a different hotel it was the worst stay of my life.

4/10

Poor

21 Nov 2025

Ken

First of all the check in was fine The problem came when we tried to use our Key Cards. After about 20 swipes on any door you try to open the light would finally turn green. Everything in the room has been just painted over the refrigerator, the walls. Never could get water hot enough to be comfortable for a shower worth taking. My 2 year old got sick and threw up in the bed the first night so as we were headed out for the day I stopped at the front desk and asked for house keeping to change out sheets and replace all towels bc all of them were messed up from my toddler pukin I explained I took everything off and put in a pile at the door. I was told that I needed to return to the room and bring the garments to the front desk and they would wash them and I could pick them back up and put them back On myself, no problem. The stairwell smelled as if someone took a bowel movement never had been cleaned up. The whole hotel has a bad odor to it. The breakfast is pick a muffin or a pack of grits or oatmeal. The picture shown is the room just very much rundown. We tried to pull the sofa bed out and it was completely broken on the frame so we couldn’t even sleep on it after my son puked. Cleanliness was not a priority. Was told that front desk is not available after 11 pm. Won’t be staying again, no hospitality at all.

Business Family

10/10

Exceptional

19 Nov 2025

BARNEY

Clean

10/10

Exceptional

15 Nov 2025

Laura

Roo

2/10

Poor

14 Nov 2025

Jason

Room had lots of roches and was very dirty never again

Self

10/10

Exceptional

14 Nov 2025

jaden

Perfect and the front desk service was above phenomenal. They definitely need a raise I only caught a glimpse of what they put up with

2/10

Poor

11 Nov 2025

Meakara

First of all I booked this hotel the same day. Upon my arrival they said they didn’t have a room but they offered a room that was active. He asked if I wanted to see it first. That should have been my red flag, let’s say I was afraid to even step foot in the room. First thing I noticed that the smell already made me sick. The kitchen book cabinets are broken and well everything in that room was old. I can’t believe they even rent rooms like this. I immediately walked out, asked for a cancellation so I can go elsewhere, but unfortunately I had to contact hotels.com to dispute. Needless to say I am still waiting for my refund or a response back from hotel.com. DO NOT RECOMMEND THIS PLACE!

8/10

Excellent

03 Nov 2025

Alexander

Not our regular room and we definitely felt it! The carpet in the room was filthy, as well as the outside of the refrigerator. We wish you guys would have a better breakfast selection for free continental.

Leisure Family_with_children