Extended Stay America Orlando Convention Ctr Sport

United States , Orlando Area - Florida - FL
ORLANDO, 6451 Westwood Blvd
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100 reviews shown

2/10

Poor

09 Mar 2026

Maria

The rooms was not clean at all. Trash bags in the closet kitchen was not clean and the bathroom ws not clean .

Family_with_children

2/10

Poor

08 Mar 2026

Emerson

Terrible place l have been. Carpet all dirty with blood, smell very old. Lots of cockroach. Front desk so unprofessional. I paid and l didn’t sleep over there. I don’t remember this place.

Pet

2/10

Poor

08 Mar 2026

Jemal

Hotel has roachs and unprofessional

10/10

Exceptional

05 Mar 2026

Stacy

2/10

Poor

28 Feb 2026

John

Front desk check is was rude. We checked in at 8:45, immediately after we checked in she closed the roll down shutter. There was no one in the lobby to assist people, our room didn’t had any towels and by the time we figured it out there was no in at reception to give us any. The front door to the lobby was locked and the room key didn’t open it so if you went out you got locked out.
The beds were dirty and had dead bugs on them. We found used staples in the sheets and the corridors wreaked of weed.

10/10

Exceptional

25 Feb 2026

Nicholas

The staff is always nice especially because I’ve stayed at this location more than once before

Family

2/10

Poor

25 Feb 2026

Enrique

Booked in haste and it was a huge mistake. I should have read reviews because they are true, property in decay roach infested room with broken AC. Staff is difficult to get a hold of. This property should not be listed by Expedia for its customers. Worst experience at a hotel ever!

Leisure Family

2/10

Poor

24 Feb 2026

Linda

The room was filthy! Toenails on the floor. Dust on furniture. The shower was patched and had hole in wall. Under bed was filthy. The complex smelled of pot. The fridge was totally rusted on the exterior. V I have pictures to support this. No breakfast. The entire facility was disgusting. I talked to other guest who said they had to go to Walgreens and buy cleaning supplies because their room was disgusting also. I am happy to supply the pictures. This hotel is not acceptable and Expedia should not recommend. After staying there I checked reviews and they are horrible!!

Partner

2/10

Poor

24 Feb 2026

Kellee

We didn’t end up staying. The libby smelled terrible. After checking in? Hoping rooms were better, the door was stuck. Reception had to use force to open it. Once in, the windows were covered in mildew, the bathroom looked like a gas station dirty restroom and I wouldn’t recommend walking without shoes. Receptionist was apologetic and offered another room. We declined and she quickly refunded our money. Unfortunately this time of year meant we traveled an hour for another room.

4/10

Poor

23 Feb 2026

Christine

Environment not clean

2/10

Poor

21 Feb 2026

Antwan

The room haf roaches and was stink

Partner

2/10

Poor

21 Feb 2026

Bruce

The dirtiest worst maintained hotel I have ever seen.
First they checked me in and charged me 6 times the rate in my agreement
Then they didnt have the room type that I had reserved

10/10

Exceptional

20 Feb 2026

Luz Hernandez

Friendly

4/10

Poor

18 Feb 2026

dylan

This a place people live not for coming to a convention. Do not let your boss book this because it is the cheapest hotel near the convention center. There is no housekeeping, no shampoo, no breakfast, no coffee but there is bad smells and sketchy vibes. This place should not be listed on Expedia, it is a place you pay cash and hide out.

Business

2/10

Poor

18 Feb 2026

Paul

Worst hotel stay of my life. Bugs, urine smell, filth. Stayed one night because it was already late and found different hotel for rest of stay even though the hotel and hotels.com would not refund. DO NOT STAY HERE

Business

2/10

Poor

18 Feb 2026

James

The room was in terrible shape, floors were disgusting. Mattress was terrible thankfully I was there by myself. No rooms anywhere due to a large convention going on.

Self

2/10

Poor

16 Feb 2026

Julian

Dirty

2/10

Poor

16 Feb 2026

Ekaterina

From the moment we arrived there was a bad smell in the whole building, everything looked dirty and outdated.
The room itself had an ancient barely working refrigerator, kitchen cabinets are extremely old.
The bath tub blackened with use (I guess it's never properly cleaned) and old, and sealant is coming off at the faucet.
The floors are something else, it's even disgusting to look at them and something else to walk: do not step with bare feet because the floors don't ever get washing. Hard to explain to kids though their feet got dirty black from the floor, the dirt then transferred to sheets, disgusting.

Business Family_with_children

8/10

Excellent

16 Feb 2026

Michell

Clean place. Be advised, not like most hotels. This is an extended stay, so you will have to take out your own trash; toiletries are not offered, you will have to bring your own. TV was damaged, so for a longer stay or if you have kids, please be advised that you might have to bring your own entertainment. The room was very clean. The building is locked down at night, and you will need your key to get in, which makes it more secure, especially if you are traveling alone. Even found a good rate on a peak weekend.

Business_and_leisure Partner

2/10

Poor

15 Feb 2026

Vidal

The worst hotel in the world there can't be a worse one. I don't recommend it to anyone very very bad. And I hope Expedia takes it out of its market

Leisure Family_with_children

2/10

Poor

15 Feb 2026

Hollie

This hotel had stains on the bedding doors missing on dressers and it was disgustingly dirty

2/10

Poor

10 Feb 2026

Kevin

Room was dirty and had roaches. Staff was very unfriendly and cooperative. Amenities were non-existent.

I got a good last minute deal thru Orbitz. I arrived at the hotel and checked out as soon as I opened the door to my room.

Business_and_leisure Family_with_children

8/10

Excellent

07 Feb 2026

Tim

Hotel could use upgrades, check in went smoothly, no remote in the room

Business

4/10

Poor

07 Feb 2026

Matthew

We didn’t realize the “sports complex” was a different building than the main Extended Stay. We had to go to the building behind the main lodge. Upon checking in, the room appeared clean. There wasn’t a dish or cup in site though. We were told that was standard for this place. So we had a full kitchen and not even paper products to be able to use the kitchen. We were also told we had to take our own trash out to the dumpster. No problem, the price reflected bare bone service. The kicker was the next day, a cockroach crawled across the table!!!! We won’t ever stay here again.

Leisure Family

4/10

Poor

05 Feb 2026

Matthew

NOISY dog barking late into the night kids playing in the halls. Left the building at 9:00 office wasn’t open yet. Rooms need upgraded.

Business

4/10

Poor

25 Jan 2026

Frederick

Furniture had been roughly handled . TV very limited. Bathtub fixtures were loose from the wall but still worked. Mostly a pretty tired and worn place in need of refurbishing.

Business

6/10

Pleasant

23 Jan 2026

Jason

The staff was very courteous but the room wasn’t clean and desperately needed updating

Business Self

2/10

Poor

23 Jan 2026

Craig

Only gave one star because impossible to give ZERO stars. Room was not clean and there were numerous roaches seen throughout the stay. Hotel needs an update. We were obviously charged a fee much higher than the normal rate due to convention being held, even clerk checking us in seem surprised at the rate we paid. Was never given a parking permit for car, and almost had car towed away!!
I would never stay here again.

Business

2/10

Poor

23 Jan 2026

Ian

Staff was great. Room and hotel were below average.

Business Self

2/10

Poor

22 Jan 2026

Mac

The hotel, is in a state of decay. Furniture in the room was chipped and damaged. The hallways had an odor. There were virtually no amenities in the room.Not even a clean xbox. The shower curtain bar had pulled out of the wall and was reattached without patching the old holes. There was black mold.

Business

2/10

Poor

22 Jan 2026

Justin

Absolutely awful stay at this hotel. Do not under any circumstances stay at this property.

First I was given a room with a disgusting bathroom. This should have never passed inspection as a clean room.
Black mold on top of the shower. Hair from a previous tenant on the shower walls.

I complained and got a new room. No real hassle.

New room - Bathroom was slightly better.
The new problem ? Blood stain on the inside of the sheets. I have pictures to prove it.

The management company closed the front desk in the mean time. No one on staff to help.

I walked out to my car to switch hotels , and there was a “this car is illegally parked and will be towed “ sign on my rental.
Nobody asked if I was driving or needed a pass.

I left and found a new hotel and will be perusing a refund.

This place should be ashamed of itself.

Business

10/10

Exceptional

09 Jan 2026

Gofery

Easy check-in, courteous staff, nice size rooms.....

Friends_and_family Family

4/10

Poor

07 Jan 2026

Paul

Have stayed a few times over 5 years, and the property standards has heavily dropped since my last visit.

I had cockroaches in the bathroom, there was a significant brown “splatter” stain on the shower ceiling, and what looked to be mold in the corner. The residue from previous occupant’s soap bars were still on the bath tub at check in.

Although I understand the caution and need for loss control, to have a note telling me that plates and cooking utensils were available FOR PURCHASE from front desk was surprising. Which left me with no coffee cup, glass, plate or a way to heat food or water in the room. Why have a kitchen which can’t function as a kitchen in basic ways.

The hallway was not hovered the entire time I was there which left litter and debris over the carpet (3 nights).

Although no breakfast was offered (which is understandable) the space where the breakfast would have been served has become a dumping ground, with trash and a pair of old sneakers left on the counter for 2 nights. (Still there at check out)

The parking lot had a “junk?” car, with people sleeping in the car overnight.

Finally, to be told I had to take my own trash out by reception, who pointed to the direction of the dumpsters, was a surprise.

Overall, a disappointing demise in what was a value hotel property in the past. Would not stay here again.

Leisure Self

2/10

Poor

03 Jan 2026

Kamloutie

Homeless people was there walking around with garbage bags and trash all over the hotel. Went to w2nd floor, very dirty in the room and no kitchen utensils and plates cups and pans and pots. I wouldn’t recommend this place. Even the staff advised that it wasn’t safe to stay

Leisure Family

2/10

Poor

02 Jan 2026

Jorge

We didn't stay there because there was 4 rooms with people inside occupying the place. Scary, dirty, awful.

2/10

Poor

30 Dec 2025

Tejumurthy Kondly

The worst experience in my life. There is nothing satisfying with the hotel. Its dirty, bad smell of smoking, no maintenance of the room. Never go to this extended stay america.

4/10

Poor

29 Dec 2025

Tracy

The whole place smelled like cigarettes and pot. The whole place gave me the ick. If it wasn’t so late at night, I would have left, but I was exhausted. The shower curtain would not stay closed, water went everywhere. The floors were filthy in the hallways, and had a weird greasiness in the rooms. The shelves were broken, there were cobwebs on the light fixtures and walls. The dresser was falling apart. I didn’t see any bugs, but I wouldn’t have been surprised. There was nobody at the desk to check out in the morning. There seemed to be a lot of homeless people here. Do not stay here!

Leisure Family

2/10

Poor

28 Dec 2025

Heather

They charged me 107 dollars and I didn't even get a room, no one was available at the window, never even got through the door before security told us to leave. What exactly did I pay for is the question.

2/10

Poor

28 Dec 2025

Julio

The staff Brayan was horrible , the room was roach infested dead and alive

Friends_and_family Family

2/10

Poor

27 Dec 2025

Sasikumar

Room was very smelly and bed was unclean.Front Desk was very unresponsive.

Leisure Family

10/10

Exceptional

09 Dec 2025

Cornelius

Yes

2/10

Poor

09 Dec 2025

Tyler

dirty, smells like cigs and weed and mold. no soap, one dirty towel and a bathtub that looked like it had not been wiped down in a month, hard soap chunks from previous guest stuck to shower walls.

2/10

Poor

07 Dec 2025

Diana

No one at front desk after 10pm. The most terrible marihuana smell, a phone st the lobby entrance that was damage. When we could finally have some help a roach walking on the front desk counter. After check in, they gave us a room that was dirty, beds were not made. We had to request a new room and this one had dead roaches on the floor. The worse experience ever

Business

6/10

Pleasant

17 Nov 2025

Jean Elie

Good

6/10

Pleasant

17 Nov 2025

Ricardo

The bathroom neeed a lift off, the shower curtain was too small.

Leisure Family

8/10

Excellent

14 Nov 2025

WILLIAM

This property is about a 10 min walk from the convention center. Once you're there, it's another 10 min walk to the exhibit areas. I gave the place 4 stars for that and the room rate. I was there for a week, attending meetings at the convention center. Parking at the convention center is expensive, but an Uber is not expensive. The bed was fine, the shower had hot water, there was a full-sized refrigerator. Obviously, it's not a Ritz-Carlton, but I'd stay there again. The only real negative is that there are 2 Extended Stay buildings on the same property. I went to the first one and was told I didn't have a reservation. When I showed the reservation, I got sent to the second one. Note that the front desk isn't staffed 24/7.

Business_and_leisure

2/10

Poor

09 Nov 2025

Deijah

I felt like I walked into a trap house , I immediately turned back around and went down stairs to ask them to cancel the room
After walking in and seeing what looked
Like blood stains on the bed . Robert said I will be refunded just not the full amount because I walked into the room

2/10

Poor

06 Nov 2025

Jorge

Ugh Filthy.

Business_and_leisure Family_with_children

4/10

Poor

26 Oct 2025

Edward

My son was awake all night with allergies from the dirty room

2/10

Poor

24 Oct 2025

TIRTHA

The rooms are gross. Floor is sticky. Water gets clogged in the sink.

Business Self

2/10

Poor

24 Oct 2025

Hugo

Don’t go there. Booked two nights because I was sick. Wasn’t the best idea.

Business Self

10/10

Exceptional

12 Oct 2025

Leonardo

Amazing

Business_and_leisure Self

4/10

Poor

10 Oct 2025

Samantha

There was literally bugs in the bed and crawling on the floor and when we enter the room it sticks

10/10

Exceptional

09 Oct 2025

Leonardo

Great

Business_and_leisure Self

10/10

Exceptional

09 Oct 2025

Leonardo

Bueno

Business_and_leisure Self

10/10

Exceptional

29 Sep 2025

Joshua

Location

4/10

Poor

03 Sep 2025

Michael

Very very used n neglected hotel

Photos online are from when the hotel
Must have just been remodeled. Now furniture in rooms is worn and run down! Stained carpet countertops cracked and chipped. Fridge was rusted

Friends_and_family Friends

4/10

Poor

12 Aug 2025

Verified traveler

Will not rebook here.

When we arrived, the air condition was leaking on the floor, the bathroom was dirty, the microwave was leaking dirty water. I called the front desk about the air conditioning leaking and the first thing they asked is it was working. I told them it does not matter I have a 2 year old in here. They switched our rooms and the tv wasn't working all the way and the room was dirty.

Friends_and_family Family

2/10

Poor

06 Aug 2025

Erika

The staff was very nice and respectful. The only thing I could not deal with was the roaches there were so many all different kinds babies big ones little ones all different types of colors definitely have an infestation I booked for a week. I only stayed one night and the entire night I was killing roaches

Self

2/10

Poor

05 Aug 2025

David

So I was checked into a room that doesn’t actually close OK. The door itself has to the door has its loose the handle and inside the door itself where the actual latch is there were some buffers put up so that the door wouldn’t close. OK I don’t have any idea why everything happened the way that it did, but I’m saying the thing about the buffers because the manager came up and took them off and then tempted to do the same thing and yada yada yada was telling me that I don’t know what I’m talking about And I told him I said I think it’s the door handle itself and eventually he goes and shows me that only I have to do is pull on the door handle like in in a way, but he doesn’t explain it OK and on top of that they just something really screwy was going on with the staff and Really lay into them, but if you believe that Jeff Bezos and Amazon around to take over the world well they were trying to take all of my belongings and put it right next-door in their little CubeSmart. I wouldn’t stay here if you care about anything that has to do with anything But the thing is the place is kind of clean however it’s a tender box that’s the one thing that really is disturbing the fact of them they are being that this is such a surely constructed establishment that it literally could be like flamed in like five seconds flat

Business Self

2/10

Poor

20 Jul 2025

Jaime

The property was dirty and run down. It was not connected to the convention center as advertised

Leisure Family

2/10

Poor

11 Jul 2025

Chenghui

No towel, no trash can, no shampoo no chairs, front desk has rest time. Terrible service! Smell room! Do not come here any more!!! The worst hotel in the world!!!

Business Self

10/10

Exceptional

03 Jul 2025

colton

Really good really good people

Business_and_leisure

2/10

Poor

01 Jul 2025

Nguyen

This property needs to be shut down

Business Self

4/10

Poor

30 Jun 2025

Mark

No supplies in the room. Had to pay extra for those. Cockroach’s. Poor condition of the whole property and room. Location was good. Staff were friendly but service at the counter was slow. Travel often and this was by far the worst place I have stayed at.

Business Self

8/10

Excellent

29 Jun 2025

Alesana

Good

Self

4/10

Poor

26 Jun 2025

Verified traveler

A place to save $. That's it.

Only stay here if you need to save money. So many things were degraded that you can't even list them. Lights not working. Room not cleaned properly. Carpets are disgusting. But if you want to save money, it's good for that. We brought our own sheets.

Business

2/10

Poor

13 Jun 2025

Greg

Easily the worst hotel I’ve ever stayed in.
Dirty, I mean filthy. The carpet in the hall had massive stains everywhere. The floors in the room made your feet black immediately after stepping out of the shower.
Everything smelled musty. Everything was worn out and dirty.
Got up in the morning and the handle to pull up the diverter on the shower not only popped right off, the diverter was corroded in place - it wouldn’t budge. To their credit, they fixed that right away.
DO NOT STAY HERE! Don’t be fooled that it’s a very convenient walk to the Convention Center. Stay anywhere else at any cost.

Business

2/10

Poor

13 Jun 2025

Jean Francois

Worst hotel I stayed in North America. I left even if I paid and it was non refundable. The rooms are old, grim, dirty, smelly and greasy.

2/10

Poor

12 Jun 2025

Chandra

the picture is false, there is no pool.

Business

2/10

Poor

09 Jun 2025

chandra

The place had no pool you know there's a pool on the website

Business

2/10

Poor

25 May 2025

Larketia

the worst

Business_and_leisure Family_with_children

2/10

Poor

13 May 2025

Avneesh

Absolutely the Worst Hotel Stay Imaginable!

Absolutely the Worst Hotel Stay Imaginable!
I wouldn't wish my recent stay at this hotel on my worst enemy. From the moment I attempted to check in, it was an absolute disaster, and it only went downhill from there.

The check-in process was utterly messed up. When I finally thought the ordeal was over, I got to my room only to find that the keys didn't work. Back I went to the reception, adding another frustrating delay to an already tiresome journey.

Upon finally gaining access to my room, I was hit with an overpowering and disgusting smell. It was a noxious blend of stale something unpleasant. It was so bad I genuinely considered sleeping in my car but I had two kids with me, so that wasn't the option I could go for.

This wasn't just a bad stay; it was a genuinely terrible experience. The complete lack of basic competence in the check-in process, the non-functional keys, the repulsive odor in the room, and the absent reception staff all contributed to what I can only describe as the worst hotel experience I've ever had.

Avoid this place at all costs. There are plenty of other options, and I strongly advise you to choose one of them.

Friends_and_family Family

2/10

Poor

02 May 2025

Elmy

Reeked of marijuana, carpets are extremely dirty. Front desk after hours staff was very apologetic and had great customer service.

Leisure Family

10/10

Exceptional

02 May 2025

Brandon

Great place to stay

2/10

Poor

29 Apr 2025

Dara

Staying at this Extended Stay made me feel uncomfortable the entire time that I was there.

The floor and carpets were completely soaked and the room smelled of chemicals. After checking out, I realized that the carpet was soaked in chemicals because it probably needed some sort of deep cleaning. Deep Cleaning.

It's not a safe hotel and there are zero amenities. There are other hotels nearby that are similarly priced with will provide a much more human experience.

Business Self

2/10

Poor

25 Apr 2025

Rakia

Renovation needed

Rooms wer old looking and dirty ! Feels like a crackhead motel ! No comfort at all !

Friends_and_family Family

2/10

Poor

24 Apr 2025

Debra

The place smelled like pot. Floors, mattresses and sheets were stained. It was just horrible

Leisure Family

2/10

Poor

16 Apr 2025

De'Lishia

I liked the location of the hotel. The customer service was horrible. The hotel has roaches. The cable did not work. There was mold and rotten wood in the hotel rooms and hallways. Several of the outlets did not work. The room was not cleaned properly go there was hair and grime at the base of the toilet in my bathroom.

8/10

Excellent

14 Apr 2025

Dare

Terrible, smelly and unprofessional.

It was extremely terrible place to stay:
“Terrible experience. The room was dirty and smelled strongly of weed, making it very uncomfortable. They also failed to provide the promised breakfast—none was offered at all. Very disappointed and would not recommend.”

Business

10/10

Exceptional

12 Apr 2025

Gecell

Excellent location

Business Family

6/10

Pleasant

14 Mar 2025

Gregory

You get what you paid for sums it all up for me

Partner

10/10

Exceptional

03 Mar 2025

Miguel

Good

2/10

Poor

02 Mar 2025

Elizabeth

Bottom line: if you have the money, DO NOT STAY HERE. Possible bed bug infestation (I killed one (it was full of blood and upon googling, looked like a bed bug) while staying here).

I thought extended stay america was a pretty reputable brand, but I was wrong I guess lol. The vibe is a seedy motel. Everywhere smells like weed and cigarettes. The carpets and elevator in the common areas were filthy. The hard floor in my room was sticky (see video) and dirty. I thought it seemed like someone had forgotten to clean my room before I got it. Within 10 min I had killed a cockroach. I also killed a few other bugs during my stay, most notably A BED BUG. There were mold spots on the bathroom ceiling, hair in the shower when I arrived. Sheets on the bed were super loose. There was detritus on the floor. The headboard had not been wiped. The outer door of the room had gum or something stuck on it.

Once I found the bed bug, I asked to be moved to another room. At first the person who was there over night (it was ~22:30) was pretty rude (she was apparently on the phone with the manager). But she eventually became pretty kind and understanding and provided me with a trash bag to put my stuff in. When she was switching my room she said (and I quote, I remember it because I thought it was a crazy thing to say): “There are still some rooms we have to check, I wonder if yours was one of those”. Excuse me?? The room I got moved to was barely cleaner. Had a hole in the stucco wall.

Business Self

2/10

Poor

01 Mar 2025

Gregg

Absolutely disgusting !!!

I have never stayed at a more disgusting smelling , filthy , nasty place in my life
The hallways smell like a combo of dirty feet, sweaty private parts and mold
Service is non existent and just a disgusting place to stay
This was my first time going staying at extended stay and I travel for business to orlando about 3 - 5 nights a month. When I booked it I thought how bad could it be but after staying there I see it was much worse than the price point commands
Dirty everything and very uncomfortable le dirty bed
Shower had chips everywhere
You should all be embarrassed to have this as part of your portfolio !

Business

4/10

Poor

01 Mar 2025

Dennis

There was dog poop all over the grounds. No housekeeping the entire stay. Bathroom was dirty. Thin walls and people could be heard talking and moving all night. No thank you!!

Business_and_leisure Family

2/10

Poor

24 Feb 2025

Verified traveler

Terrible experience

Nobody there to check me in, rocking bed with uncomfortable shape, mold on bathroom ceiling, dirty fridge. Will not stay there again.

Business

2/10

Poor

23 Feb 2025

Ryan

Filthy, Unsafe, and Smells Terrible

This is the most disgusting hotel I've ever stayed in. Everything is stained and filthy. The floors, the walls, the towels, the bed, everything. The lock on the door was broken off the frame and the room smelled of stale cigarette smoke. You can feel every spring in the thin mattress, that is probably as old as I am. The floors are so dirty that if you walk around barefoot, the bottom of your feet will be stained black. The carpet in the room hasn't been cleaned in years. Everything about it is gross. On the bright side, the staff was very polite, but do not stay here.

Business

2/10

Poor

20 Feb 2025

Niko

The only good thing when I stayed over were the staff, as they were professional throughout. The entire hotel itself was just bad. My hotel room carpet was sticky, tv did not work at all. Shower only had cold water. The fridge had stains all over it. The stove top was dirty too, hell even upon entry into the room, there was a some trash left over from the last guest that was there. I've been to quite a few Extended Stay American Hotels but they were good stays. This has to have been the worst hotel of this brand that I have ever stayed at. I feel sorry for the staff that have to work at this establishment, the whole hotel seems rundown, it could definitely be alot better, and a hell of a lot cleaner. Forgot to mention, the towels were not clean and so was the bathtub. Also the towel rack itself was broken when we were there. This place needs alot of improvement in cleanliness and facility improvements.

Leisure Family

2/10

Poor

12 Feb 2025

Patrick

This place is a disgusting rat hole . We were checked in incorrectly and the hotel manager had the nerve to try and charge us more than what we already paid through Expedia !!! I left a day early and was not refunded . The fridge had mold , the fire alarm was dangling from the ceiling and the mattress was caved in and forced me to sleep on the floor . This place should be condemned. They bait and switch so expect unfair and deceptive practices from these people

Business Family

10/10

Exceptional

12 Feb 2025

Steven

Great place to sleep

I've stayed at that location before, comfortable beds, coinvent to the civic center for the events I attend there. it's a good place.

Friends_and_family Friends

2/10

Poor

10 Feb 2025

nature

I usually stay at this property to go to the Convention Center, however this time the experience was terrible. They didn't want to check us in at 2:40 saying you have to wait until 3, then at 3 there was nobody at check-in for almost 25min. The room was weared out badly, there was no hot water on the shower and the plumbing fixtures were glued and moved when you used them. The tub was clogged and not cleaned with hairs all over and there were roaches roaming in the bathroom area. No breakfast at all was available this time even the poor one they had before with just coffee and muffins.

Business Self

4/10

Poor

10 Feb 2025

Verified traveler

Things need to be updated

I’ve never left a negative review before, but there were so many thing that were wrong with this hotel.
The furniture in the room need a major over haul. The fridge was clean inside unit looks like the. Fridays I have outside at my house (rusted and old) the microwave looked like it hasn’t been cleaned ever, the night stand. And dresser had the finish peeling off. The room looked like someone left a dog or animal unattended and it took to the walls
The service to check in took a long time (granted I did arrive late)
The TV didn’t work and when unreported it they said it won’t get fixed til after my stay. They advertise free wifi but said they will charge u for streaming service. (Hopefully I don’t get charged since I had to watch on my laptop since the tv didn’t work)
The room smelled like someone burned something cooking and to top it off the morning of my last day there was no hot water.

The only positive was the price and you got what u paid for and I will say that the employees where nice and welcoming.

2/10

Poor

01 Feb 2025

Kari

The room was very nasty. Just very old. The sheets and blankets were paper thin. My son was walking around room and his feet were black… dirty! I would never stay here again.

Friends_and_family Family

2/10

Poor

29 Jan 2025

Samantha

Cigarette burns in the shower curtain, hair on the shower, $15 to replace towels so for four night stay you got two towels, no heat when it’s 40 degrees outside, staff was so rude and felt like an inconvenience checking in, dirty hallways and the smoke smell is repulsive it was all over my belongings after we left, mold and rust in the kitchen, carpet has holes and stained sheets

Business_and_leisure Partner

4/10

Poor

28 Jan 2025

James

Good location, helpful staff

2/10

Poor

24 Jan 2025

James

The worst hotel you could ever stay at

Been using Hotels.com for almost 20 years. This is by far the worst hotel I’ve ever attempted to stay at. After checking in and giving them my credit card I made it to the room where there was hair in the bathroom sink, stains all over the carpet, stains all over the chairs, molding pulled off The bathtub, mold in the refrigerator….. when I went downstairs to try to get my money back and go somewhere else they would not refund my money. Hotels.com tried to get me a refund, but they were unsuccessful, but they did give me “key cash” to use for a future stay which kind of made me whole. I would not recommend this hotel to my worst enemy

Business

10/10

Exceptional

23 Jan 2025

Elizabeth

The customer service was amazing.

Business_and_leisure Partner

8/10

Excellent

22 Jan 2025

Elizabeth

Customer service was good