Doubletree by Hilton Orlando Theme Park Resort

United States , Orlando Area - Florida - FL
Orlando, 10100 International Drive
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100 reviews shown

2/10

Poor

12 Mar 2026

kate

The bathroom sink was clogged the entire time we stayed at property, even though we brought it to the staff’s attention multiple times. The lights flickered in the room the night we arrived but when we let the staff know they handled it quickly. Overall they need to update the rooms.

Family

4/10

Poor

12 Mar 2026

Richard

Requested connecting rooms and that did not happen

10/10

Exceptional

11 Mar 2026

Chaz

Everyone was so friendly. Its a great place for quite time but you are still right there where everything is at.

10/10

Exceptional

10 Mar 2026

Terri

10/10

Exceptional

10 Mar 2026

rashida

perfect

4/10

Poor

08 Mar 2026

Helena

It was very basic and seemed very outdated! I did not enjoy the stay at all ! The rooms were small and the bathroom was horrid and terribly small!

Friends

10/10

Exceptional

08 Mar 2026

Martha

I really like this hotel, it’s convenient to most parks. I have stayed here four times.

Friends_and_family Family

8/10

Excellent

08 Mar 2026

Jennifer

Front desk young lady was very helpful and pleasant since the moment we walked in.

Family_with_children

6/10

Pleasant

08 Mar 2026

Janet

2/10

Poor

07 Mar 2026

Mauricio

Do not stay here if you are not staying in the new tower. They only cater to those staying in the tower. The other rooms are run down and smell really bad, broken phones, nails exposed, broken hooks etc etc... Some staff members do not know what customers service is need to learn how to smile more. There's bugs in the old rooms, staff aware and nothing is done. House keeping says they will come clean and never show up. Don't bother with the front desk they will not try to make you stay better.

Family_with_children

10/10

Exceptional

07 Mar 2026

James

Friendly staff very helpful. Clean and telaxing

10/10

Exceptional

07 Mar 2026

Paul

Wonderful amenities.

Family_with_children

10/10

Exceptional

05 Mar 2026

Luis

Good location

Friends

10/10

Exceptional

05 Mar 2026

Mary Ellen

I had issues with a mold smell, one of the ac’s was leaking. But I do love the location and the hotel!!

8/10

Excellent

03 Mar 2026

Sergiy

Not a bad hotel, good room, but everything is old

8/10

Excellent

03 Mar 2026

Thomas

Staff was very nice and accommodating. Love the delicious cookies. Both pools were very nice and large. Fun cocktail bar at pool. Only drawbacks were that the bathroom in the room was small and the shower drain could not keep up with water flow.

Family

8/10

Excellent

02 Mar 2026

Eliana

a mid hotel noise, and not working amenities, not so clean

4/10

Poor

02 Mar 2026

Sandra Maria

The room smelled moldy and the air conditioner was so loud I could not sleep the whole weekend. Not worth the price very disappointing.

Self

2/10

Poor

01 Mar 2026

Tony

Parking is a ripoff

10/10

Exceptional

01 Mar 2026

Luis

Super great

10/10

Exceptional

01 Mar 2026

Cecil

Clean Room

Business

10/10

Exceptional

01 Mar 2026

Robert

The stay and location was excellent!

Partner

4/10

Poor

01 Mar 2026

Matthew

Room very dated and location in block 10 very noisy indeed. Staff who checked me in very rude and gives the Hilton brand a bad name! Not for me!

Friends_and_family Family

6/10

Pleasant

28 Feb 2026

Gerardo

Problems doing check in

10/10

Exceptional

28 Feb 2026

Joyce

The rooms was nice and the staff was friendly and helpful

Partner

4/10

Poor

27 Feb 2026

kewa

It was our Anniversary and they messed up the reservations. They did not give us the room we booked. We was on hold with the front desk for 30 minutes so we decided to walk back down to the desk while still on hold. They compensated us with a free breakfast, waived the parking. We get back to the room and it's bugs in the room😡. Once again we call the front desk. They said they would send someone to spray the room. Then when it was time to check out, they still charged my card which put that account in the negative and caused overdraft fees. So i had to call my bank and explain to them what happened to reverse the charges. Will not be booking with them again.

Partner

10/10

Exceptional

27 Feb 2026

Sherry

Always a go to when I need a quick clean comfortable stay been staying with them fort 7 years…

Family_with_children

10/10

Exceptional

26 Feb 2026

cassandra

Everyone was nice could use more menu options

Partner

2/10

Poor

26 Feb 2026

Carlos

Our stay at the DoubleTree by Hilton Orlando was easily the worst hotel experience our family has ever had. What should have been a restful night before our daughter’s gymnastics competition turned into a stressful ordeal. Despite arriving 4.5 hours after the official check-in time, our room was not ready or in acceptable condition. Our 9-year-old daughter has celiac disease, and we travel with specific food that requires refrigeration. The refrigerator was broken. When we went to the front desk (since no one would answer the room phone), the staff showed a complete lack of understanding regarding cross-contamination and medical necessity. After two failed attempts to provide a working fridge, they suggested storing her food in the communal hotel kitchen. When we explained the risk of gluten cross-contamination, the staff admitted they \"didn't understand anything about the disease.\" This is shocking for a hotel that advertises gluten-free dining options. No one answers the guest service lines. We had to walk to the lobby repeatedly while exhausted from travel. The \"fix\" was eventually plugging a fridge into a different outlet, leaving a cord stretched across the room for the duration of our stay. Be warned—this hotel is not transparent about its pricing. We were hit with several \"surprises\" that were not clearly disclosed during booking:Resort Fees: An additional daily charge we weren't informed of. Parking Fees: Another daily cost not mentioned upfront.

Business_and_leisure Family

10/10

Exceptional

26 Feb 2026

Brendalis

Service was amazing!!

4/10

Poor

26 Feb 2026

Herbert

The room had been cleaned and room smelled moldy. The room for us originally was not ready.

2/10

Poor

25 Feb 2026

etheal

The staff was super friendly but the facility is kind of outdated.

First thing is they never requested my hilton rewards so I was never able to get the points for my stay.

Secondly, they charge a fee for the parking spot but they are not able to fit everyone on the parking spaces. You then have to walk insanely far or you will have to wait for parking.

Thirdly, there was no hot water.

I love the double tree, it is one of my favorite hotels. This one killed it for me.

Friends_and_family Friends

6/10

Pleasant

25 Feb 2026

Paulina

Honestly super disappointed by all the additional fees. $38 for parking. $25 resort fee. It just all adds up. The buildings were falling apart, room was fine. Staff was really nice, which I appreciated. But wouldn't stay here again or recommend it to anyone

4/10

Poor

25 Feb 2026

Alessandra

The lobby staff was fantastic and very welcoming; however, our overall check-in experience was disappointing. Check-in was scheduled for 4:00 PM, but we did not receive our room until approximately 5:20 PM. We were told the delay was due to the room not yet being “inspected,” as it was still being cleaned and prepared for a “surprise gift” for my boyfriend’s birthday.

After a long day of travel, all we wanted to do was shower and rest, so the delay was frustrating — especially since we had also requested early check-in. We were informed that our reservation could not be changed because of the special features being added to our stay.

Unfortunately, once we entered the room, there was no surprise, no special amenity, and no acknowledgement of my boyfriend’s birthday. I had noted the occasion when booking, spoke with an online agent, and even called the hotel the week of our stay to confirm that a small treat or acknowledgement would be arranged.

Overall, this was very disappointing and not the experience we were led to expect.

Partner

2/10

Poor

24 Feb 2026

Shandelrio

It was a problem from start to finish. The parking is a problem, the rooms are poorly kept and need to be renovated. The staff shows little to no concern regarding the customer’s needs and etc.

6/10

Pleasant

23 Feb 2026

Andrea

Overall just okay. Room number wasn’t provided on physical key so had to call front desk after unloading car. Stains on carpet, overall outdated and parking fee is ridiculous. Had to go get a key from front desk to get my car out of the gated lot in the morning. Won’t be staying her again.

Self

10/10

Exceptional

23 Feb 2026

Cecilia

Clean

2/10

Poor

23 Feb 2026

Madison

Roaches, door didn’t lock, they messed up my reservation. Had to check out early because I felt unsafe and dirty

10/10

Exceptional

23 Feb 2026

cassandra

Glenda is awesome!!

Partner

10/10

Exceptional

23 Feb 2026

NAYESMIN

Good

Business

10/10

Exceptional

23 Feb 2026

Brooklyn

Clean, friendly staff, would stay again.

Friends

6/10

Pleasant

23 Feb 2026

Sabrina

Staff was okay, I felt room and amenities including parking was kinda nickle & dimed
Rooms were clean but dated...I would not rebook with Double Tree

Friends

8/10

Excellent

23 Feb 2026

JORGE

Good

8/10

Excellent

22 Feb 2026

Diana

Staff is nice and the stay was good beds are comfortable

Family_with_children

8/10

Excellent

22 Feb 2026

Tingting

Room was ok, but the staff very nice, patient and offer free cookies which my girls likes very much!! I have to say the location is very convenient if you plan to visit seaworld and aquatica! And there are several different restaurants just across the street! Worth the price!

Family_with_children

10/10

Exceptional

22 Feb 2026

Gary

check in was slow but staff was great. Very busy time of year

Business

2/10

Poor

22 Feb 2026

Amanda

Someone tried to come in my room while I was alone, right out of a shower!! Hotel claimed it was housekeeping and did not care.. buyer beware! They don’t care! I called everyone from top to bottom.. Hilton does not care! Stay at your own risk

10/10

Exceptional

22 Feb 2026

Steven

Everyone and everything was great

Friends_and_family Family

6/10

Pleasant

22 Feb 2026

Madison

The customer service was great! The rooms, not so great. Definitely an older hotel, the pictures on Expedia make it look a lot nicer than it is. It being a Double Tree I thought it would’ve been a lot nicer than it was. They have the tower and then motel rooms. We stayed in the tower. The water pressure goes in and out when showering and when using the faucet. We also woke up with a huge roach on the wall….. I personally wouldn’t stay here again.

Friends

6/10

Pleasant

22 Feb 2026

Heather

Room was in good condition. Hallways needed to be vacuumed. Elevator needed some TLC. Pizza from the Market was poor quality in taste. Paying for parking was a downside and parking lot was full and difficult to find a parking spot close to our room which was in the tower.

Friends_and_family Family

10/10

Exceptional

22 Feb 2026

Kenneth

Nice amenities, huge property, walkway access to seaworld, Starbucks on site, very clean, smooth check-in/check-out process, etc

6/10

Pleasant

22 Feb 2026

Eugene

My room after we check-in was not clean, all the funeral was not dusted or polish. The bathroom sink and counter top was also not clean, very disappointed. We come to DoubleTree at 4 time a year. This time we was not happy, the customer service was excellent

Family

2/10

Poor

22 Feb 2026

Landon

The room we booked wasn’t available, the to. We where given was constant noise and banging, when we arrived for check in the staff was rude upon arrival go book marriott

Friends

10/10

Exceptional

22 Feb 2026

Emily

The room was spacious and clean, staff was helpful and kind. The breakfast buffet was great. We requested a late check out and it was easy. The concerige texting is a great feature. Would definitely stay here again

6/10

Pleasant

22 Feb 2026

ReCarol

Room

Leisure Family

2/10

Poor

22 Feb 2026

Preshus

Terrible

8/10

Excellent

22 Feb 2026

Daisy

Staff was amazing room could of been a little more smelling good

Family_with_children

8/10

Excellent

21 Feb 2026

Holly

Staff was helpful and room was nice

Friends_and_family Family

6/10

Pleasant

21 Feb 2026

Heidi

Close to parks a little run down on the outside but staff was very nice

Family_with_children

2/10

Poor

21 Feb 2026

Princess

Room and Amenities

6/10

Pleasant

21 Feb 2026

Rona

They charged $40 for parking our car and we had to park it a building away basically and the parking cost wasn’t disclosed when I did the no refund room reservation… The room was facing a parking lot that was closed. Just not a good room really for the money.

Partner

4/10

Poor

21 Feb 2026

Michelle

Property is old and neglected. Check in took forever because computers weren’t working. Parking lot price at $38 a day is absurd. Never again.

Family_with_children

4/10

Poor

20 Feb 2026

Lisa

The room I booked was not available and they only discounted me for my parking charge. Some of the amenities were not in working order.

2/10

Poor

20 Feb 2026

Michelle

The room had an unpleasant smell, and the toilet paper appeared to have mold or dirt on the side, which was very concerning. The microwave was also dirty, with food stuck inside, even though we paid extra for it. Overall, the cleanliness did not meet expectations, and we would not stay here again.

6/10

Pleasant

20 Feb 2026

Jasmine

The main property was nice, but the location and where I stayed in. I guess the resort side that has different buildings could definitely use a major update. This did not seem like the Doubletree to me. It gave quality in vibes in the bathroom smelt of mildew the entire time. The staff was nice along with the amenities. The only downfall was the actual rooms that could use an update

Self

2/10

Poor

20 Feb 2026

Nicole

This hotel is ghetto! Parking is a nightmare for 38 a day... Sinks dont drain well,shower heads are low pressured, The room you book is not the one you receive and they refuse to issue the difference they want you to call a 3rd party...This place was convenient at the time but never again convenient or not ill just stay elsewhere

Partner

6/10

Pleasant

20 Feb 2026

Emmaya

This hotel could use some intense upgrading and cleaning. The front desk staff was overwhelmed with the number of late check-ins but they were still very kind! I didn’t get the room I reserved and the room itself was kind of messy. There were hand prints on one of the beds, the shower still had soap scum from the previous guests on the wall/soap dish, the chair in the corner was dreadfully overused and needed to be replaced, and there were stains on the carpet. The room itself was freezing during the day and scorching at night. Also, the pictures shown and the rooms they have seem completely different. We didn’t stay in the hotel too often because of this and we decided to spend our time exploring Orlando. It was Valentine’s Day weekend so all the other hotels were booked solid or had insane pricing. Overall, it’s an okay hotel, just needs a bit more maintenance.

Partner

10/10

Exceptional

20 Feb 2026

Lavandro

Very courteous staff and cleanly rooms

Partner

2/10

Poor

19 Feb 2026

Marbelis

Despite Expedia showing a “what you see is what you pay” price be prepared to pay an extra 100+ for parking and resort fees. The fact that they have the parking listed as an “optional” fee despite it being mandatory is absolutely scummy. Also, pictures are misleading in showing that the stay would be at the tower, you’re actually going to be staying in a building not that different from a Motel 6 at triple the price. Water in the bathroom smelled extremely mineralized (likely from outdated/unclean water heaters) and room in general had a moldy-like scent.

Be prepared to hear everything.. we could hear the room next to us, everyone in the hallway, in the pool area, if you’re walking by a room likelihood is they can hear your whole conversation. This made it difficult to sleep, definitely not recommended if you have kids. My partner is a heavy sleeper and even he kept waking up at the noise.

Despite charging $38 a night per parking, if you arrive anytime past 9-10pm you’re gonna have to park a couple of buildings down at least and walk to your unit.

Tried to bring up concerns with the front desk staff at check in, but they were extremely dismissive and just eager to get my credit card and me away from the table.

P.S. breakfast is extra too per person.

Partner

10/10

Exceptional

19 Feb 2026

Heather

Room was very clean and the staff did a great job cleaning it while we were there. Plenty of fresh towels was appreciated.

Family

4/10

Poor

18 Feb 2026

Carrie

The room felt very dark, damp and dirty. Our bathroom floor was dirty and the water to the shower and sink smelled like sewer when you turned it on. We didn't get our room cleaned once during the 5 nights/4 days we were there. The lobby and pool area was nice and staff was friendly but I was very unhappy with the room we stayed in. The photos on expedia did not match the quality of the room we stayed in.

Partner

2/10

Poor

18 Feb 2026

Ana

Doesn't look anything like the picture

Family_with_children

6/10

Pleasant

18 Feb 2026

kimberly

Room needs updating

Family

8/10

Excellent

18 Feb 2026

Wendy

Clean, convenient, comfortable

10/10

Exceptional

18 Feb 2026

Joshua

Great hotel

6/10

Pleasant

17 Feb 2026

Korrie

At arrival the check in line was long and they do not swipe my card for incidentals nor asked for one. The next morning when I turned the TV on it had another persons name on it and I received an email cancellation. My stay also disappeared from my app. I went to the front desk only to wait in line for 40 minutes for them to tell me that the room was cancelled because a card for incidentals was not supplied at check in. They try to tell me I had to get in touch with Expedia to fix it and if I wanted my room back. After a lengthy time with the front desk they finally had my room fixed and then charged the card for incidentals (which they should have done the 1st night). I do not have access to my stay or electronic key for my entire stay. The room was outdated, we had to ask for towels and when the room got cleaned we never got clean wash clothes or hand towels. This place is not worth the money. I’d be interested to find out what the resort fee pays for because it was not up to resort status. It does not represent the Hilton name well. When I tried to express my concerns at the front desk the person ignored my concerns and just said you’re checked out.

Friends

6/10

Pleasant

17 Feb 2026

Dianna

Parking was a pain. Lobby was outdated. Rooms were average. Close to theme parks if you have a car. Not my favorite Orlando venue by far.

Friends_and_family Family

4/10

Poor

17 Feb 2026

Derek

We checked in fine, front desk was not able to get digital key to work as asked for us to give it time. Waited couple hours went back just to get a key knowing technology can be a pain. Front desk attendant acted as if we should not be in hotel. I offered my confirmation number and ID, he did not want it and couldn’t explain situation other than we should not have a room. He eventually gave us keys and we went on. Room was very dated, carpet was filthy, bare foot my feet turned black after about 6 steps. Website is a little misleading on the rooms. Place needs heavy remodel for the rates they are charging. We also booked the hotel shuttle for universal, waited 25 min after we should have left, it never showed. Rey disappointed in this stay.

Friends_and_family Friends

6/10

Pleasant

17 Feb 2026

Dorsey

It was an okay stay had issues with not having enough towels for 4 people. Shower also did not have a curtain either. The location of the hotel was nice very easy to get to Disney from this location. Restaurants were really good as well.

2/10

Poor

17 Feb 2026

Natalia

Horrible beds
The breakfast is not included
Parking is extra $40

Leisure Family

8/10

Excellent

16 Feb 2026

Ashley

The staff were friendly. The room was very clean and spacious. The restaurants had great food. Service at The Laguna was a little shaky, but the food was average priced and tasty. The parking lot was very crowded. Many cars were parked in no parking zones. I also wish that I would’ve known that there would be no elevator to our room. I would’ve requested a bottom floor.

Friends_and_family Family

2/10

Poor

16 Feb 2026

elizabeth

My experience was extremely disappointing from start to finish. I was not given the room I reserved, and the condition of the room I did receive was unacceptable. The shower was dirty, the sheets had visible black stains, and there was a large roach in the sink — which is completely inexcusable for any hotel, let alone one associated with Hilton.
To make matters worse, the heater didn’t work and only blew cold air, making the stay uncomfortable. I was also repeatedly notified by my bank that the hotel attempted to charge my card random amounts without explanation, which is very concerning.
Overall, this was a terrible experience — 0/10. I would absolutely not stay here again and would not recommend it to others.

Partner

6/10

Pleasant

16 Feb 2026

Wayne

Both mattresses need to be replaced, felt like you could roll out. Decor is dated for a Double Tree and cottages outside also look dated.

Leisure Family

2/10

Poor

16 Feb 2026

Wallace

We were not happy with the hotel at all. First the room was in a villa, not clearly stated on the reservation. When we got to the room door was open, the bed sheets were dirty, and dirty towel left on the floor by the bathroom. Strong smell of weed when we parked the car by our building. We booked two nights but only stayed one. Wouldn’t stay in that hotel again.

Leisure Family_with_children

10/10

Exceptional

16 Feb 2026

Robert

Loved it

Business_and_leisure Family_with_children

4/10

Poor

16 Feb 2026

Christian

Check out is at 11 but the cleaning service did try to ask when I am leaving at 10 even with the do not disturb sign. This hotel is asking a $25 per day resort fee. They give you a paper with \"resort benefits\", one of them is daily free bottles of water. Guess what: I never got them.

Leisure

2/10

Poor

16 Feb 2026

Louis

We stayed here in June 2025 and it was good so we booked again , This time The room was dirty , we brought it to management attention right away especially the carpet was filthy , my friend showered then walked on the carpet his feet were full of dirt covered in it ( i have pictures ) of his feet , we will never be back

10/10

Exceptional

16 Feb 2026

rene

Yes it was

Business_and_leisure Family_with_children

8/10

Excellent

16 Feb 2026

Debra

Room was very nice...clean and comfy bed. It has a bit older decor and could use a bit of a make over. The biggest issue is this, if you are used to just being able to walk to the elevator up to your room (which is why I chose DoubleTree), that may not happen. Unbeknownst to me, they have 'villas' (like a motel) along with the high rise rooms. My flight was delayed and I didn't get to the hotel till 2:30am. All I wanted was to jump into my jammies and a bed. The front desk clerk gave me the key and a map. A map...hmmm? And then proceeds to tell me the best way to get to it is to walk out to the street and take a right. Mind you, I'm 66 y/o, don't travel light so have two suitcases and a huge purse AND it's pitch black outside. My guess is I walked around 50-60 yards from the front desk. I finally find the building and start looking for an elevator....NONE and she put me on the 2nd floor. So I had to drag my suitcases, one at a time, up stairs by myself. Btw, she didn't mention that there was no elevator nor the long walk outside the property to get to it. I believe the front desk clerk should read the room and notice I'm an older single female with 2 large suitcases and maybe look for a room closer and more secure would have been the thing to do? But the warm cookie was good!

2/10

Poor

16 Feb 2026

Shamera

I got the wrong room , no parking had to walk so far

6/10

Pleasant

16 Feb 2026

Daniela

The carpet was soo dirty and stained. Outside of that it was ok

2/10

Poor

16 Feb 2026

Lizette

Horrible my brother has autism. Somebody opened the door at 11:30 PM saying clean we couldn’t go back to sleep. We tried to talk to the front manager JC Lubin. He totally was trying to ignore us and dismiss our complaint saying that he had to get the other side of the story. Will never stay here again. I can’t believe they’re part of the Hilton and the unprofessional manager works here. I have all the formal complaint.

Leisure Family

6/10

Pleasant

16 Feb 2026

Destiny

Room was pretty run down , I wasn’t aware that the doors are on the outside of the hotel . Which seems more like a motel . Beds were not very comfortable. Pool was good. Service was good . Overall 3 stars to me .

8/10

Excellent

16 Feb 2026

derek

Room was clean staff was nice very good experience.

Leisure Partner

8/10

Excellent

15 Feb 2026

Ernest

Room was good, you have to pay per night for parking plus some more fees that aren’t all listed

10/10

Exceptional

15 Feb 2026

Livan

good

Leisure Family

10/10

Exceptional

15 Feb 2026

Karlee

Fantastic area, friendly staff, clean room

Partner

8/10

Excellent

15 Feb 2026

Craig

Check in was good. Room was clean and inviting, even got an upgrade for free. Parking is tight later at night, had to walk from 3 buildings away. Cleaning staff was knocking on door an hour and a half before check out time.

Partner

8/10

Excellent

15 Feb 2026

Alan

Rooms where clean and beds good complex had great facilities. Our safe deposit boz was broken, we asked the desk to have it fixed but was not do e and didnt give any expanation. Staff where very polite

Leisure Family

10/10

Exceptional

14 Feb 2026

CARLOS

Excelente servicio