Four Points By Sheraton Orlando Convention Center

United States , Orlando Area - Florida - FL
ORLANDO, 6435 Westwood Blvd
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100 reviews shown

2/10

Poor

05 Mar 2026

Megan

Rooms were not nice building were in poor condition had to change rooms and than the next room has curbs in the bed will never book again

Family_with_children

10/10

Exceptional

23 Feb 2026

ivan

Wonderful place to stay! Staff was so nice. We had an issue with our mini fridge and within 10 mins they had brought us a whole new one. The best are the most comfortable beds I’ve ever slept in. Clean. Easy check in and out. Definitely will be back

Family_with_children

8/10

Excellent

15 Feb 2026

Dennis

Hotel is showing it's age. But friendly staff, room looked clean and actually smelled like cleaning products (a nice change from other hotels).

Mattress was good. Pillows were mix of flat and average.

Neither TV worked, they were lagging and I assume it was something wrong with the converter box or whatever they use. I just plugged in firestick and used cell phone as hot spot rather than call front office.

Bar and pool closed at 10pm on Saturday night. Kind of lame, but it is what it is.

Overall, would stay there again.

Leisure Partner

10/10

Exceptional

14 Feb 2026

LEONARDO

Atendimento muito bom, hotel bem limpo, com um cafezinho quentinho de manhã que é delicioso, fiquei 6 dias e gostei bastante. Estacionamento free e ótima localização.

10/10

Exceptional

08 Feb 2026

mark

Extraordinary staff; friendly service; well kept property; exceptional cleanliness; great stay with Four Points by Sheraton.

Friends_and_family Family

10/10

Exceptional

05 Feb 2026

Adam

The bartender was first class. She managed all the staff well.
Everything else fine

Business Friends

6/10

Pleasant

05 Feb 2026

Juana

I saw a c

10/10

Exceptional

01 Feb 2026

TERRI

Everything was excellent.

10/10

Exceptional

01 Feb 2026

Amanda

This is our second time staying there for all star cheer competition. Customer service is always great, the housekeeping does a amazing job and our family loves the fact we have separate rooms.

Business_and_leisure Family_with_children

10/10

Exceptional

01 Feb 2026

Kathleen

Staff was exceptionally friendly and helpful. The food was delicious as well.

Friends_and_family Family

6/10

Pleasant

29 Jan 2026

Kathleen

Staff were friendly and helpful. Location and free parking were a plus. Housekeeping did a fantastic job of keeping the rooms tidy, but parts of the room
were run down and not well maintained - messy caulking jobs, paint chips, damp windowsills, yellowed bathroom finishes that were meant to be white. However, despite these issues the room did feel clean.

The main issue was the pool, which has no source of heating at all. Unfortunately we arrived just after a cold front, so despite the warm temps outside the pool was absolutely freezing - my Canadian husband and I could not even stand with our feet on the steps. The pool area was beautifully maintained so it was a shame we didn’t get to swim.

Leisure Partner

10/10

Exceptional

17 Jan 2026

Jose

Good

2/10

Poor

15 Jan 2026

Sharif

The room smelled damp and felt dated. Also the main light did not work. We went to reception and they gave us another room on different floor but was the exact same. We ended up cancelling our reservation and having to find alternative accommodation after a long flight with 2 young children so were not at all impressed.

Friends_and_family Family

10/10

Exceptional

12 Jan 2026

Kimberly

The staff here are amazing, super friendly, and always willing to help. We would 100% return to this property, the rooms were clean always topped us with amenities including bottles of water. The only downside is that the pool is very cold. It’s very close to SeaWorld and Aquatica, with restaurants and shops in walking distance.

Leisure Family

10/10

Exceptional

12 Jan 2026

Basil

Nice staff
Clean enough hotel!
I like it

Leisure Family_with_children

8/10

Excellent

11 Jan 2026

Cole

Over all a good experience; I'd return.
Pros: breakfast was great and reasonably priced
Staff were helpful
Room service was excellent
Cons:
Basic rooms don't have fridges or microwaves
Basic rooms are a bit dark with no central light

Business Self

8/10

Excellent

07 Jan 2026

Mat

Nice quiet place

10/10

Exceptional

06 Jan 2026

HECTOR MANUEL LOPEZ

Everything excelent.

Leisure Family

10/10

Exceptional

06 Jan 2026

HECTOR

Localización incomparable, limpieza impecable y el servicio de excelencia.

Leisure Family

10/10

Exceptional

06 Jan 2026

Isbeth

Great place and great employees.

Leisure Family

10/10

Exceptional

05 Jan 2026

Essay

Super clean, amazing food, great staff

4/10

Poor

05 Jan 2026

Rudy

The carpet in the room had a bad odor and was wet when we arrived. Sofabed's mattress had almost no cushion. Bathroom's sink had some mildew in the drain hole which caused allergies to some of us. AC in the room made alot of noise.

Leisure Family

6/10

Pleasant

04 Jan 2026

Shicole

Rooms were in fair condition, the renovations were not done well. The lobby does not look like the picture that is advertised. Found long strands of hair on the blanket. Quiet stay, nice pool, and friendly staff.

Leisure Family

4/10

Poor

03 Jan 2026

Pamela

The location was excellent, and the rooms were very spacious; however, the hotel is clearly in need of some TLC. When we first entered our room, there was an unpleasant odor that never went away during our stay. We stayed for four nights. When we arrived the sheets were nice and clean, but the bathtub had yellow dirty residue. Also our room was not cleaned again until the final night—and only after asking a housekeeping staff member to either clean the room or provide fresh towels.

Additionally, the walls are extremely thin, making it easy to hear neighboring guests’ conversations and other private activities. Overall, due to these issues, I would not recommend this hotel.

Leisure Partner

10/10

Exceptional

03 Jan 2026

Lolymar

Good portion and taste!

6/10

Pleasant

03 Jan 2026

Bruno

If a road motel is a 1 or 2 stars this one is a 2.5 or 3 stars hotel. If you need to save money it is a ok place but have that in mind. Spacious room and nice bar area - everything else is very simple or old. The manager never smiles (I don't know why but I was expecting that, haha) other staff are very nice. There is a \"old\" smell in the rooms and looot of noise from the highway close by.

Leisure Partner

4/10

Poor

02 Jan 2026

Edward

Rooms need an upgrade. Blinds in bedroom broken. Ants around sink and other surfaces. Sofa bed was in very poor condition. No cold water on Christmas morning. Convenient location and friendly staff but the actual hotel lets it all down. Wouldn't stay again.

Friends_and_family Family

2/10

Poor

01 Jan 2026

Mohanned

Bad hotel bad restaurant

2/10

Poor

01 Jan 2026

Hafid

This hotel is extremely outdated. The building, elevators, and rooms all feel old and poorly maintained. The carpet was worn and dirty, which should have been an early warning sign.
Check-in was fine at first. However, after returning from dinner later that night, we walked into our room and found a large flying cockroach. This is completely unacceptable and a serious cleanliness issue.
Because it was late at night and we had no other immediate options, we went to the front desk to complain. They moved us to another room, calling it an “upgrade,” but it was essentially the same old, worn room. The experience left us extremely uncomfortable, and we did not sleep at all, worried about encountering more cockroaches.
The next morning, we spoke with the supervisor, who showed no sympathy or concern for what we experienced. Instead of taking responsibility, he offered either one free breakfast for one day or 10,000 Bonvoy points, which is insulting given the severity of the issue. When we requested a full refund, we were given a hard time and met with resistance.
We ultimately had to contact Hotels.com ourselves, and they were the ones who helped us obtain a partial refund — not the hotel.
This property has serious cleanliness problems and very poor customer service. If you value hygiene, comfort, and being treated with respect when issues arise, I strongly recommend staying elsewhere.

Partner

10/10

Exceptional

01 Jan 2026

Viola

Staff were very accommodating and courteous. Rooms were clean. Easy self parking with plenty of parking spaces. Conveniently located to seaworld attractions and food.

4/10

Poor

31 Dec 2025

Thao

Room was dirty, lighting was bad and staff that weren’t professional

Leisure Family

10/10

Exceptional

28 Dec 2025

Maxine

Yes, the room was spotless..the bed was very no odors
Thank youcomfortable and tgere was no

Partner

6/10

Pleasant

23 Dec 2025

Syed

Bathroom was uncomfortable. I didnt like the quality of shower gel and shampoo that was provided. There was no option to dine in which usually hotels have. The trash cans provided were very small in size.

Leisure Family

8/10

Excellent

16 Dec 2025

Ruth

Room was fine, older but super basic. Just a table type desk, no drawers. AC unit had a wall controller that didn’t work. Disappointed there was no refrigerator in the room, but I didn’t notice that at booking and probably should have. The staff were all pleasant. Location is tough to beat if you’re there for something at the West Convention Center. Elevator floors desperately need to be replaced - broken tiles all over.

Leisure Family

10/10

Exceptional

09 Dec 2025

Kristina

My room was great. It was clean and spacious. The staff was always friendly. The hallways could stand to be vacuumed though

Business

8/10

Excellent

29 Nov 2025

Ricardo

The staff was great especially the young woman and the cook during breakfast. They always made my son feel special.

Leisure Family_with_children

8/10

Excellent

23 Nov 2025

Gustavo

very nice room and property, nice staff at the reception, bar and dining room

Business

10/10

Exceptional

20 Nov 2025

Ashley

Staff!

Business

10/10

Exceptional

16 Nov 2025

Reima

Breakfast was not included, you got free coffee and this was available very early even at 5:30 in the morning. The breakfast menu had a price, but getting a really good Yogurt parfait, and an engliah muffin was reasonably priced, coffee was free at breakfast too. They have Starbucks coffee, and it was way better then most other places Ive been in America.

Rooms have a bit of age, but fresh coats of paint, and modern amenities/facilities like charging sockets being easily accessible. For the proximity to the convention center its great, a walgreens was a 15minute walk away, a gastation was 10 minutes by foot away. Getting to the International Drive was a bit of a walk, but for anyone uses to walking, this was a great choice, side walks all the way, easy access by foot. Some in our group even went for runs all the way up to the amusement parks.

Evenings after a really long day at the convention center, where food was okayish, we always had a big meal and drinks at the hotel. They have really good quality food, and lots of drinks choices. I loved the Dark Lager.

Business

8/10

Excellent

15 Nov 2025

Brian

TV in suite did not work. Other than that. very nice stay.

10/10

Exceptional

10 Nov 2025

Paul

Great place to stay room was awesome

8/10

Excellent

10 Nov 2025

Karina

Good. Clean and comfortable beds.

Business Self

10/10

Exceptional

09 Nov 2025

Kathleen

Staff were very friendly and helpful!!

Business

10/10

Exceptional

06 Nov 2025

Leopoldo Ivan

Amazing location, super clean, very attentive people, great service. Overall great experience

Leisure Self

8/10

Excellent

06 Nov 2025

Christian

Clean Room, courteous staff

Business Self

10/10

Exceptional

02 Nov 2025

Michael

They staff was amazing. Never met nicer people all throughout the complex.

Leisure Family

10/10

Exceptional

31 Oct 2025

Cesar

Very friendly reception.
We got upgraded. Good start.

Leisure

6/10

Pleasant

30 Oct 2025

Chun Kit

- Unacceptable old elevator - poor condition, broken horror level
- Okay service at front desk
- Stinky hallway & its carpet
- Door keys didn’t function & replaced
- Bathroom & shower is barely okay condition without and tray, stand or holder to place personal items or clothes (only have a few hooks at the door
- Current rating is overstated
- Nice renovation on lobby & pool side

Leisure Family

4/10

Poor

29 Oct 2025

Fenfei

We stayed in the hotel for two nights. The first apartment had a broken air conditioner ans was very humid. The whole floor was humid too. We were changed to a different apartment and a cockroach welcomed us. The elevator is old and has some issues. We do not recommend this hotel.

Business Partner

6/10

Pleasant

25 Oct 2025

won

The building is old, but the staff were very friendly. Their kindness made the stay enjoyable.

Leisure Family

10/10

Exceptional

19 Oct 2025

Josh

Staff was great room was always

6/10

Pleasant

19 Oct 2025

Jenny Constanza Ballesteros

The hotel is very old, the rooms are dark and humid. It is so humid you feel the bed and your clothes wet. When waking up you hair looks like it was steamed during the night. A bad experience. I do not recommend it.

Leisure Partner

10/10

Exceptional

15 Oct 2025

LETÍCIA YONE

It was great, well located in Orlando, large room, free water and coffee, clean room, new sheets and towels. Ample free parking, safe place. Good pool.

Friends_and_family Family

10/10

Exceptional

14 Oct 2025

Brandy

The staff was super friemdly and accomidating

Friends_and_family Family

10/10

Exceptional

14 Oct 2025

Yudelky

I had an amazing time .. I can still smell the fragrance through the halls fresh and clean !!!! Pool area was nice and clean i enjoyed my stay will visit again soon

6/10

Pleasant

13 Oct 2025

Kirsten

I was there a night when it was cold. I wanted to try to warm myself but the heat does not work in the hotel . I switched to another room and still , no heat. I would suggest fixing your heaters and thermostats to actually work one day , because Florida does get cold in the late fall to winter months

10/10

Exceptional

13 Oct 2025

Daniel

We love that it was close to all theme parks

Leisure Family

4/10

Poor

12 Oct 2025

Tifanie

The tv in the room did not work and staff had already gone home so it couldn’t be fixed. Bathroom was dirty and rooms were very run down.

Leisure Family

6/10

Pleasant

10 Oct 2025

Sabrina

The hotel pictures on line are not what the property actually looks like. We found glass in our room, mold and lots of rust.

Leisure Family

10/10

Exceptional

08 Oct 2025

Lauren

Amazing hotel with amazing staff. We will stay here every time we visit Orlando. We felt so safe.

Friends_and_family Family

8/10

Excellent

08 Oct 2025

Suzanne

Location was Great to the Orange Co. Convention Center.

Would have given everything an Excellent except I had asked for no housekeeping and that was not handled.

The staff were very friendly and well trained in customer service.

Business Partner

10/10

Exceptional

07 Oct 2025

Luis F

Above all staff professionalism is above most !

Leisure Family

10/10

Exceptional

06 Oct 2025

PEDRO

Excellent hotel in great location

Leisure

8/10

Excellent

06 Oct 2025

Octavia

Clean room, great AC. The hallways look a little rough but the lobby was clearly recently renovated and so are the rooms. The rooms didn’t have a mini fridge or microwave which kind of sucked. Additionally there always wasn’t enough lighting?

Business

10/10

Exceptional

05 Oct 2025

Cesar

Excellent Customer Service!
Room so quiet and clean.
We will stay here again!

Leisure Family

8/10

Excellent

04 Oct 2025

robert

Excellent property very close to sea world. Only complaint is Wifi internet was not available during entire stay.

10/10

Exceptional

02 Oct 2025

Bhupinder

Awesome visit

Leisure Partner

8/10

Excellent

30 Sep 2025

Barry

Was in the Orlando area for a weekend stay. This property had amazing service and quality for the money. My only gripe was their steam iron completely ruined my slacks because of the rusty equipment. I would have rated it higher if wasn’t for that incident.

Business_and_leisure Family

8/10

Excellent

29 Sep 2025

Fabiola

Staff were super friendly, the place was clean! I would stay there again.

Business_and_leisure Self

10/10

Exceptional

28 Sep 2025

Salvador

It is very clean and friendly staff. The only thing is I did not see trash cans in the pool area,

Leisure

8/10

Excellent

26 Sep 2025

Christopher J.

Friendly staff

Business

4/10

Poor

25 Sep 2025

Hoang

The system was down when I checked in at ~5pm, which didn't affect the check in process much but the wifi was out for the first couple hours which was inconvenient. In fact, the wifi availability was spotty throughout the entire trip and I often resorted to my data instead. On the second night, we came home late at midnight to find out we were locked out due to a system error and our key cards would not open our door no matter what. We were told maintenance couldn't be there till morning and were given a temporary room for the night. We were left without our chargers or any of our belongings which was incredibly inconvenient. I made sure with the night shift front desk that I will be notified as soon as it is possible to get into our room, but I had to wake up at 7:30am to go to the front desk to ask for someone to open our room. Even then, when they opened it, my keys still didn't work and I had to go get new keys. After that, the keys to my temporary room to get some of my things stopped working so that added another trip to the front desk. In total, I had to make at least 10 trips to and from the front desk at midnight and 8am. I wanted to speak to the manager which would not come until noon 12pm. I had to wait until 12pm to speak to them, and even then both supervisor and manager were incredibly unapologetic, and frankly very argumentative. I would not consider that good customer service. As an icing on the cake, the elevator broke when we went down to check out.

Leisure Partner

10/10

Exceptional

22 Sep 2025

Aleesa

From the moment we arrived, the check-in process was extremely easy and fast. All the hotel staff were consistently kind and welcoming, always greeting us warmly and making sure we had everything we needed. The service was excellent. I even forgot a package, and they immediately called me and went through the process to return my belongings. Overall, my experience has been outstanding, and I would definitely recommend this hotel.

Leisure Family

10/10

Exceptional

21 Sep 2025

Alexandra Santiago

Nos encantó desde la entrada, todo muy limpio

Leisure Family_with_children

10/10

Exceptional

21 Sep 2025

Aliy

The staff was exceptionally friendly and helpful. The room was very comfortable and well kept. I love the place.

Leisure

10/10

Exceptional

20 Sep 2025

kim

Overall great place to stay, great customer service. Will stay there again.

Business

10/10

Exceptional

19 Sep 2025

vladimir

Great place

6/10

Pleasant

19 Sep 2025

Nicole

It was an older building that was you could see was remodeled - but it was nice - no refrigerator or microwave- but plenty of towels - the front desk was super nice -

Leisure Family_with_children

8/10

Excellent

18 Sep 2025

Lajuana

The staff at this property is amazing and accommodating.

Leisure Family_with_children

8/10

Excellent

18 Sep 2025

Antwain

Decent hotel for the money and very close to Seaworld.

10/10

Exceptional

18 Sep 2025

Joshua

I was over the moon with my stay. Nice staff, very approachable, nice suite, and great facilities. It makes it easy for taxis like lyft to get me from A to B, and I also have easy access to restaurants too nearby.

Prices for the hotel were great too and I can safely say I felt safe while there too. Definite recommend.

Thank you to all the staff that helped me throughout the days too especially the manager.

Hope to come back soon.

Leisure Friends

10/10

Exceptional

17 Sep 2025

Diana

Perfect location

Our stay was wonderful. The staff was all very nice.

Friends_and_family Family

10/10

Exceptional

14 Sep 2025

Nicole

Spacious

I love how the room was spaced out. I stayed with my daughter and we both had plenty of room. The vanity for the bathroom was quite large too. We loved how toliet/shower was separated from the vanity area.

Friends_and_family Family

10/10

Exceptional

14 Sep 2025

Marcus

Love the split plan of the rooms. Also the staff was amazing! Thank you Carile for everything you did to exceed our stay, until next time, I definitely will be back!

Business_and_leisure Partner

8/10

Excellent

13 Sep 2025

Jessica

Convenient location, very helpful and friendly staff that made us at home!

Leisure Family

10/10

Exceptional

07 Sep 2025

Lajuana

Family-friendly, excellent customer service

Leisure Family_with_children

6/10

Pleasant

06 Sep 2025

Nicholas

Ok if you’re at a convention on a budget

Bed is comfortable and room is spacious. Price was reasonable. There was a refrigerator in the room, which was nice. Pool area nice. The downside is this is obviously an older building, so parts of the bathroom are a little grungy, as is the elevator and some common areas. My main complaint is that the water in the bedrooms is practically undrinkable. They give you two free bottles of water, but they should replenish it every day. The water out of the tap is straight nasty so if you’re here for a couple days, you will want to buy a few gallons of water to drink from the store or something

Business

6/10

Pleasant

03 Sep 2025

Maurice

FRI Conference trip

Hair and dead bugs

Business

4/10

Poor

03 Sep 2025

Maribel

My recent stay at the Four Points by Sheraton Orlando Convention Center was not ideal, mainly due to the room setup. The lighting was very limited, with only two lamps that did not provide sufficient brightness. This made it uncomfortable for working at night.

Another major issue was the lack of electrical outlets. The room had only one outlet for the television and another for a bedside lamp. If I wanted to charge my laptop or use the coffee maker, I had to unplug either the TV or the lamp, which was inconvenient and impractical. In addition, the outlet near the window lamp was not a three-prong connection, so I could not use it for my computer.

The absence of a mini fridge was also disappointing. If you wanted a cold drink while working at night, there was no option other than going back down to reception for water, which was not comfortable.

Overall, the room was not functional for someone who needs to work or relax with basic conveniences like proper lighting, sufficient outlets, or a fridge. While there was a USB port for charging small devices, the setup was far from practical. Unfortunately, I cannot recommend this hotel for business travelers who expect a well-equipped room for working.

8/10

Excellent

02 Sep 2025

Keith

The property was located close to the Orange County Convention center with a 10-15 minute walk. There were enough walkable restaurants as well.

My complaint would be that the maintenance was not good on the property. The first room we were given, when I went to lay down to bed my feet became soaking wet as the carpet nearest he window and AC unit was flooded from the AC unit. I promptly told the staff and they immediately moved us to another room.

The next room was good except for one of the overhead lamps light switch was broken. You could not turn the light on or off. The light just stayed on. So we had to resort to bending under the nightstand and unplugging the lamp for sleeping.

Other then the mentioned maintenance issues, the staff was great, the location worked, and the facility was clean.

Leisure Family

6/10

Pleasant

02 Sep 2025

Kimberly Kay

Staff was great. Rooms needs to be cleaner, shower.

Leisure Family

10/10

Exceptional

01 Sep 2025

joan

Staff at the desk are all so warm & friendly thank you for being so wonderful. Lots of parking & beautiful hotel book here you will not be disappointed.

Partner

10/10

Exceptional

01 Sep 2025

Krishan

Very good hotel.

Leisure Friends

10/10

Exceptional

31 Aug 2025

Priscilla

Loved w

10/10

Exceptional

29 Aug 2025

Aleida

everything was perfect , clean and so conforttable

10/10

Exceptional

28 Aug 2025

Matthew

The hotel was great for the price. I thought the bed was really comfortable. The only negative thing was the couch was so uncomfortable there was really no point sitting on it but other than that everything was great.

Business Self

10/10

Exceptional

24 Aug 2025

JENNY

Staff was very friendly and knowledgeable. Check in was quick. I would definitely recommend this hotel.

Leisure Friends

8/10

Excellent

18 Aug 2025

Emily

Sheila that worked the restaurant/bar was the kindest person. She made our stay memorable. She was awesome at her job - she will keep people coming back and deserves a raise!! We were given a free upgrade which was appreciated

Leisure Family

10/10

Exceptional

17 Aug 2025

Rhoda

It was a nice hotel and convenient from the Orange Convention center. The amenities were great.

Leisure Self

8/10

Excellent

11 Aug 2025

Luis

Everything was great. Excelent staff.