Name: Four Points By Sheraton Orlando Convention Center
Address: 6435 Westwood Blvd, Orlando, 32821, US

2/10

Poor

26 Jul 2026

kanita

The front entrance is remodeled so there’s an expectation that the rooms are as well. They are not. The hotel decided to clean the floors, flooding them so that guests had to walk around to the side entrances to enter. Rooms are sufficient but outdated.

2/10

Poor

24 Jul 2026

Amelia

YUCK. Awful. Don’t trust the photos. Bait & switch.The lobby and outdoor areas were updated and looked fine. I knew we’d been duped when the elevator doors opened and we stepped into the hallway. The walls were dirty & damaged. Room doors were scratched & veneer was peeling. The carpet was dirty and old. It smelled weird.
In the room, my son pulled the cushions off the pull-out couch and the fabric was just wrapped around the foam & glued to the sides for show. The underside was stained. The mattress was stained & smelled. Mold in the shower & the walls were cracked. The finishes were old, stained, and super outdated. The tile on the bathroom floor hadn’t been cleaned in a long time, and dirt, hair & lint was piled up in the corners. It was gross. We made a reservation at another hotel and just left. I couldn’t even take it up with the manager because it felt like too much & I would have just unloaded on her. We left as soon as we could check into the other place. Additionally, the advertising for this hotel indicates it is close to the Orange County Convention Center. Expedia shows it as being closer to the convention center than the 2 hotels that are actually attached to the convention center, but it is not. By the map, it’s close to the BACK of the one of the halls at the OC Convention Center that is not on International Drive, but you have to walk around. Don’t be fooled-this hotel is at least a 30-40 minute walk from the ENTRANCE to the convention center. YUCK.

6/10

Pleasant

18 Jul 2026

Melissa Ashley Wiseman

Older property with some issues. Bathroom smelled like sewage. Shower was old and cracks in the floor of it. Smelled in the hallways. Rooms were clean and spacious. Staff was extremely helpful and friendly.

Business

10/10

Exceptional

18 Jul 2026

Lida

Clean room and friendly staff

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Amber

Staff was great

Self

10/10

Exceptional

11 Jul 2026

Brian

Place was great

Family_with_children

8/10

Excellent

09 Jul 2026

sonja

The rooms were absolutely spacious. Beds were comfortable. Showers were good, but they need some work. Bar was fun and food was good but ours need to be all day. Only got one day of maid service for four days of staying there and had to put my own trash out. Elevator went down where we were staying for more than 24 hours, but was fixed. I had to move room due to that wonderful location next to the convention center.

Family_with_children

6/10

Pleasant

07 Jul 2026

Armineh

The hotel was just ok. The staff were grate and very helpful but what I didn’t like was the cleanliness. They did a very poor job with the shower towels.

10/10

Exceptional

06 Jul 2026

Gabriela

Our experience was fantastic. The hotel is managed flawlessly. From the moment we arrived, Jazmin welcomed us with kindness and a warm, friendly attitude.

Our room was beautiful, spotless upon arrival, and impeccably maintained throughout our stay. The front desk staff was incredibly helpful, and both Jazmin and Skyy gave us excellent recommendations for nearby brunch spots that we thoroughly enjoyed.

The pool area was clean, well maintained, and a wonderful place to relax. What truly made this hotel exceptional, however, was its outstanding staff. Every interaction was pleasant and professional, making us feel genuinely welcome. The hotel manager deserves special recognition for running such an outstanding operation. We would gladly stay here again and highly recommend this hotel to anyone visiting the area.

Friends

10/10

Exceptional

05 Jul 2026

Melanie

Stayed 4 nights for a volleyball tournament. Property was well maintained and convenient to the convention center. Would stay here again!

8/10

Excellent

02 Jul 2026

Monica

The rooms were clean, definitely older property so things breaking down in building. The pool is nice and quiet. Staff mostly competent. Restaurant not great and snacks not great. Very few eating options nearby.

Partner

8/10

Excellent

30 Jun 2026

Anneke

Lobby, staff, bar, pool - excellent. Staff was exceptionally friendly and helpful. Only complaint is the room..the drains in the bathroom sink and shower stunk everytime we ran water. The pullout bed and bed in the main room were comfy though.

Partner

8/10

Excellent

29 Jun 2026

Christina

Great hotel. Clean, small enough to feel relaxed. Good food, clean rooms. Friendly staff. But elevator was broken several days in a row

Friends_and_family Family

6/10

Pleasant

24 Jun 2026

Audra

Very outdated

Family_with_children

10/10

Exceptional

21 Jun 2026

Lindsey

Bed was comfortable. Very spacious room.

Friends_and_family Family

8/10

Excellent

18 Jun 2026

Rand

Very good experience overall

Family_with_children

6/10

Pleasant

13 Jun 2026

Joe

Just beware microwaves and mini fridges are not in most rooms.

6/10

Pleasant

12 Jun 2026

Néstor

Staff was good but limited in.providing info as if they did not.know the area
Room was not cleaned every day and when it was.it was around 4 or 5pm

Family

10/10

Exceptional

12 Jun 2026

Richard

The staff, everyone of them, were the friendliest ever!

Business

8/10

Excellent

12 Jun 2026

Kimberly and Brett

The rooms seemed a little dark and the shower easily puts water in the floor due to its design. The shower itself was good, but very little keeping water off the floor. Overall I would stay again. Walking distance to OCCC and SeaWorld. Staff was very good!

Friends_and_family Family

6/10

Pleasant

11 Jun 2026

Kim

Bathrooms are not set up well. No hooks for towels, bathroom door doesn’t close, shower not great, dark rooms.
Laundry facilities gross and not working well. When was the last time anyone cleaned out a washer or dryer?!

Friends_and_family Family

8/10

Excellent

04 Jun 2026

Juliane

Beautiful lobby, pool, and bar. Room was a little outdated but perfectly fine. Would stay again

Business

10/10

Exceptional

03 Jun 2026

Lazaro

Need to have complimentary breakfast

Business

2/10

Poor

03 Jun 2026

Hui

I am writing to express my disappointment regarding our recent stay at your hotel.

We stayed for one week and experienced several service issues that significantly impacted our stay.

For the first two days, our room was not cleaned at all, and we had to contact the front desk to inquire why housekeeping had not serviced our room. On another occasion, we returned to the hotel around 4:00 PM and found that our room had still not been cleaned.

In addition, the refrigerator in our room was not functioning properly. We reported the issue twice during our stay, yet no one came to inspect it, repair it, or offer us an alternative room. We also received no follow-up communication regarding the problem.

Another issue was the extremely poor water pressure in the room. Even though we were only on the second floor, the water pressure was so low that showering was inconvenient and uncomfortable.

These problems were brought to the attention of hotel staff during our stay, but little was done to address them. We chose your hotel expecting a certain standard of service and comfort, and unfortunately, our experience fell well below those expectations.

Given the multiple unresolved issues throughout our stay, I believe some form of compensation is warranted. I would appreciate your review of this matter and your consideration of an appropriate refund or other compensation for the inconvenience we experienced

Partner

10/10

Exceptional

01 Jun 2026

Jessica

This was an affordable and great place to stay! The staff was super friendly and helpful! Bar/kitchen staff was friendly and food was delicious.

Partner

8/10

Excellent

28 May 2026

Richard

I have stayed here a few times, its a basic hotel for the price, its in need of a renovation soon.

Self

10/10

Exceptional

26 May 2026

DIEGO

AMPLIA HABITACION. MUY CONFORTABLE.

Self

10/10

Exceptional

15 May 2026

David

All was good

Partner

4/10

Poor

15 May 2026

Edward

Nowhere near what the pictures present. Showed a walkin shower but that was a lie.

Self

10/10

Exceptional

13 May 2026

Bethany

First of all, all of the staff was incredibly friendly and my husband and I enjoyed that. We ate at the restaurant three times while we were there once for breakfast two times for dinner. The food and drinks were great and a nice convenience to have right in your hotel. We also used the laundry room and was adequate. The only very slight negative was that the hotel itself could use some updates. While everything was kept clean. The carpet in the hallway seems to need some renewals. And the floor in the bathroom shower in our room had noticeable wear and tear. However, some of that is being expected being this is a great family hotel in Orlando. This did not stop us from enjoying our day!

Partner

8/10

Excellent

06 May 2026

Lynne

I didn't go to the bar; I don't drink alcohol. I had one breakfast at the hotel. It was expensive. I went to local restaurants for breakfasts for the rest of my stay. I really miss the perk \"breakfast included.\" I had stayed at this hotel before and breakfast at that time was included.

Family

10/10

Exceptional

05 May 2026

Christian

Very friendly staff

Self

10/10

Exceptional

04 May 2026

Katona

Room was clean and ready for me upon arrival. Traffic noise was a little loud.

Self

2/10

Poor

03 May 2026

Ali

I’m not the type of people who keeps complaining in general. But, this was one of my worst hotel reservations by far!
1- Shower drain was clogged.
2- AC was so loud (literally 2 drummers mad at each other).
3- My reservation includes breakfast and still being charged.
There’s no excuses to justify all these issues!

Self

4/10

Poor

03 May 2026

Noah

Property is not what it looks like online. Rooms are smelly and dated.

Friends_and_family Family

6/10

Pleasant

02 May 2026

Zin Nwe

We found a roach first night there. I don’t know if it’s just Florida or that we have food in the room. Anyway my first time ever finding a roach in hotel and I hate roaches so that’s disappointing. Other than that the stay is okay. Decent hotel.

Friends

10/10

Exceptional

24 Apr 2026

Terri

Great beds!

Friends_and_family Family

6/10

Pleasant

23 Apr 2026

Grace

Awkward room layout, limited bar and food service. Property not clean

Business

10/10

Exceptional

19 Apr 2026

Raychellene

The shower toilet area was small. Other than that it was greay

Family

10/10

Exceptional

15 Apr 2026

Mouna

I love it

10/10

Exceptional

14 Apr 2026

Robert

GREAT LOCATION AND VERY REASONABLE.

Self

6/10

Pleasant

12 Apr 2026

Tonya

Rooms are outdated, they don’t clean them well and they smell very musty. Elevators kept breaking down. Pool was decent but only a dozen pool chairs.

Family

10/10

Exceptional

11 Apr 2026

YONG JIN

Good condition

Business

2/10

Poor

09 Apr 2026

Adam

Very old hotel in a state of disrepair. The room is sweaty, smelly and humid. The cleanliness of the room and bathroom is very poor. Many things in the room are broken or damaged. The nightly rate is not low enough to make up for this. The staff are very friendly though.

10/10

Exceptional

08 Apr 2026

Darcia

Staff were great. They accommodated later room cleans around baby’s nap schedule.

Family_with_children

10/10

Exceptional

07 Apr 2026

Nevine

Very friendly staff, very clean hotel you can smell the freshness the moment the door opens and close to everything we needed 10/ 15 minutes away.
I wished we had a microwave in the room but they had one in the lobby so it was good, i was ablle to do my steps 😀

Family_with_children

8/10

Excellent

05 Apr 2026

gaurav

The service was good but i think rooms needs renovation as walls and washroom looks cracks everywhere and old

Family_with_children

10/10

Exceptional

05 Apr 2026

Carrie

Great stay. Convenient to the convention center.

Friends

8/10

Excellent

01 Apr 2026

Marcelo B

All perfect, but breakfast took 30 minutes for a bagel and 2 eggs. And it was not even busy. That’s why I am giving only 4 stars.

Friends_and_family Friends

8/10

Excellent

01 Apr 2026

Lori

Room was clean, staff was friendly, restaurant was good, but the toom we got wasn’t as advertised on the 3rd party app we booked it on.

Family_with_children

10/10

Exceptional

01 Apr 2026

Roberto

Since this app forces me to add comments: Food is garbage and overpriced. Drinks are good. Pool and Property are dated and beaten up.

Business Self

8/10

Excellent

31 Mar 2026

Shani

Clean room that had actual space to it. Front desk friendly and helpful (no matter the time of day).

Self

8/10

Excellent

30 Mar 2026

Jamila

Room was clean. Staff was friendly.

Family_with_children

10/10

Exceptional

29 Mar 2026

wenhui

Pretty good

Business

6/10

Pleasant

27 Mar 2026

Carmen

Excellent staff. Location several restaurants in the area.

4/10

Poor

22 Mar 2026

Megan

We called the day prior to staying to confirm parking rules and were told we could have as many parking passes needed as guests in the room; we had five people staying but needed 3 parking passes. When we got to the location the day of check-in, the attendant at the front desk (R) was adamant that it was impossible to give us more than two parking passes (we had 3 cars), despite calling the day before to confirm. He was not willing to assist us in any way, adamant that we could not speak with anyone else for assistance. Another hotel guest requested their second parking pass to give to us, but he refused to give it to them. We had to waste about 2.5 hours driving home to get an uber back to the convention center. My husband spoke to front desk attendant (D) who eventually gave us a discount on the room to offset the cost of the uber. When we came back to check in once our room was ready, the front desk worker wrote us a 3rd parking pass (after we were already out the time and money from the early afternoon). Since it was literally just writing with a marker on a piece of paper, (R) could’ve given it to us anyway but he refused. Ultimately it was a huge I convenience for no reason, and we would not stay at that location again.

Friends_and_family Friends

8/10

Excellent

16 Mar 2026

Andrew

The staff at this location is fantastic. Everyone I dealt with was friendly, courteous and accommodating. The restaurant is great and the property overall is nice. It's a little long in the tooth, and though it looks like it had a remodel, it was probably with the lowest bidder. The room was dark and lacked adequate lighting except for the two lights over the bed which are as bright and blinding as the noonday sun. As can happen in Florida, it was musty. The desk had only 2 outlets, both of which were used by the desk lamp and the router, so there was nowhere to plug in a laptop without sacrificing either light or internet. Daily service was great.

Business

2/10

Poor

14 Mar 2026

Balram

This hotel is very old, run down and smell awful. I have stayed several other four points by Sheraton hotels but this one was terrible. There is not enough light in room and carpet smells very

2/10

Poor

05 Mar 2026

Megan

Rooms were not nice building were in poor condition had to change rooms and than the next room has curbs in the bed will never book again

Family_with_children

10/10

Exceptional

23 Feb 2026

ivan

Wonderful place to stay! Staff was so nice. We had an issue with our mini fridge and within 10 mins they had brought us a whole new one. The best are the most comfortable beds I’ve ever slept in. Clean. Easy check in and out. Definitely will be back

Family_with_children

8/10

Excellent

15 Feb 2026

Dennis

Hotel is showing it's age. But friendly staff, room looked clean and actually smelled like cleaning products (a nice change from other hotels).

Mattress was good. Pillows were mix of flat and average.

Neither TV worked, they were lagging and I assume it was something wrong with the converter box or whatever they use. I just plugged in firestick and used cell phone as hot spot rather than call front office.

Bar and pool closed at 10pm on Saturday night. Kind of lame, but it is what it is.

Overall, would stay there again.

Leisure Partner

10/10

Exceptional

14 Feb 2026

LEONARDO

Atendimento muito bom, hotel bem limpo, com um cafezinho quentinho de manhã que é delicioso, fiquei 6 dias e gostei bastante. Estacionamento free e ótima localização.

10/10

Exceptional

08 Feb 2026

mark

Extraordinary staff; friendly service; well kept property; exceptional cleanliness; great stay with Four Points by Sheraton.

Friends_and_family Family

10/10

Exceptional

05 Feb 2026

Adam

The bartender was first class. She managed all the staff well.
Everything else fine

Business Friends

6/10

Pleasant

05 Feb 2026

Juana

I saw a c

10/10

Exceptional

01 Feb 2026

TERRI

Everything was excellent.

10/10

Exceptional

01 Feb 2026

Amanda

This is our second time staying there for all star cheer competition. Customer service is always great, the housekeeping does a amazing job and our family loves the fact we have separate rooms.

Business_and_leisure Family_with_children

10/10

Exceptional

01 Feb 2026

Kathleen

Staff was exceptionally friendly and helpful. The food was delicious as well.

Friends_and_family Family

6/10

Pleasant

29 Jan 2026

Kathleen

Staff were friendly and helpful. Location and free parking were a plus. Housekeeping did a fantastic job of keeping the rooms tidy, but parts of the room
were run down and not well maintained - messy caulking jobs, paint chips, damp windowsills, yellowed bathroom finishes that were meant to be white. However, despite these issues the room did feel clean.

The main issue was the pool, which has no source of heating at all. Unfortunately we arrived just after a cold front, so despite the warm temps outside the pool was absolutely freezing - my Canadian husband and I could not even stand with our feet on the steps. The pool area was beautifully maintained so it was a shame we didn’t get to swim.

Leisure Partner

10/10

Exceptional

17 Jan 2026

Jose

Good

2/10

Poor

15 Jan 2026

Sharif

The room smelled damp and felt dated. Also the main light did not work. We went to reception and they gave us another room on different floor but was the exact same. We ended up cancelling our reservation and having to find alternative accommodation after a long flight with 2 young children so were not at all impressed.

Friends_and_family Family

10/10

Exceptional

12 Jan 2026

Kimberly

The staff here are amazing, super friendly, and always willing to help. We would 100% return to this property, the rooms were clean always topped us with amenities including bottles of water. The only downside is that the pool is very cold. It’s very close to SeaWorld and Aquatica, with restaurants and shops in walking distance.

Leisure Family

10/10

Exceptional

12 Jan 2026

Basil

Nice staff
Clean enough hotel!
I like it

Leisure Family_with_children

8/10

Excellent

11 Jan 2026

Cole

Over all a good experience; I'd return.
Pros: breakfast was great and reasonably priced
Staff were helpful
Room service was excellent
Cons:
Basic rooms don't have fridges or microwaves
Basic rooms are a bit dark with no central light

Business Self

8/10

Excellent

07 Jan 2026

Mat

Nice quiet place

10/10

Exceptional

06 Jan 2026

HECTOR MANUEL LOPEZ

Everything excelent.

Leisure Family

10/10

Exceptional

06 Jan 2026

HECTOR

Localización incomparable, limpieza impecable y el servicio de excelencia.

Leisure Family

10/10

Exceptional

06 Jan 2026

Isbeth

Great place and great employees.

Leisure Family

10/10

Exceptional

05 Jan 2026

Essay

Super clean, amazing food, great staff

4/10

Poor

05 Jan 2026

Rudy

The carpet in the room had a bad odor and was wet when we arrived. Sofabed's mattress had almost no cushion. Bathroom's sink had some mildew in the drain hole which caused allergies to some of us. AC in the room made alot of noise.

Leisure Family

6/10

Pleasant

04 Jan 2026

Shicole

Rooms were in fair condition, the renovations were not done well. The lobby does not look like the picture that is advertised. Found long strands of hair on the blanket. Quiet stay, nice pool, and friendly staff.

Leisure Family

4/10

Poor

03 Jan 2026

Pamela

The location was excellent, and the rooms were very spacious; however, the hotel is clearly in need of some TLC. When we first entered our room, there was an unpleasant odor that never went away during our stay. We stayed for four nights. When we arrived the sheets were nice and clean, but the bathtub had yellow dirty residue. Also our room was not cleaned again until the final night—and only after asking a housekeeping staff member to either clean the room or provide fresh towels.

Additionally, the walls are extremely thin, making it easy to hear neighboring guests’ conversations and other private activities. Overall, due to these issues, I would not recommend this hotel.

Leisure Partner

10/10

Exceptional

03 Jan 2026

Lolymar

Good portion and taste!

6/10

Pleasant

03 Jan 2026

Bruno

If a road motel is a 1 or 2 stars this one is a 2.5 or 3 stars hotel. If you need to save money it is a ok place but have that in mind. Spacious room and nice bar area - everything else is very simple or old. The manager never smiles (I don't know why but I was expecting that, haha) other staff are very nice. There is a \"old\" smell in the rooms and looot of noise from the highway close by.

Leisure Partner

4/10

Poor

02 Jan 2026

Edward

Rooms need an upgrade. Blinds in bedroom broken. Ants around sink and other surfaces. Sofa bed was in very poor condition. No cold water on Christmas morning. Convenient location and friendly staff but the actual hotel lets it all down. Wouldn't stay again.

Friends_and_family Family

2/10

Poor

01 Jan 2026

Mohanned

Bad hotel bad restaurant

2/10

Poor

01 Jan 2026

Hafid

This hotel is extremely outdated. The building, elevators, and rooms all feel old and poorly maintained. The carpet was worn and dirty, which should have been an early warning sign.
Check-in was fine at first. However, after returning from dinner later that night, we walked into our room and found a large flying cockroach. This is completely unacceptable and a serious cleanliness issue.
Because it was late at night and we had no other immediate options, we went to the front desk to complain. They moved us to another room, calling it an “upgrade,” but it was essentially the same old, worn room. The experience left us extremely uncomfortable, and we did not sleep at all, worried about encountering more cockroaches.
The next morning, we spoke with the supervisor, who showed no sympathy or concern for what we experienced. Instead of taking responsibility, he offered either one free breakfast for one day or 10,000 Bonvoy points, which is insulting given the severity of the issue. When we requested a full refund, we were given a hard time and met with resistance.
We ultimately had to contact Hotels.com ourselves, and they were the ones who helped us obtain a partial refund — not the hotel.
This property has serious cleanliness problems and very poor customer service. If you value hygiene, comfort, and being treated with respect when issues arise, I strongly recommend staying elsewhere.

Partner

10/10

Exceptional

01 Jan 2026

Viola

Staff were very accommodating and courteous. Rooms were clean. Easy self parking with plenty of parking spaces. Conveniently located to seaworld attractions and food.

4/10

Poor

31 Dec 2025

Thao

Room was dirty, lighting was bad and staff that weren’t professional

Leisure Family

10/10

Exceptional

28 Dec 2025

Maxine

Yes, the room was spotless..the bed was very no odors
Thank youcomfortable and tgere was no

Partner

6/10

Pleasant

23 Dec 2025

Syed

Bathroom was uncomfortable. I didnt like the quality of shower gel and shampoo that was provided. There was no option to dine in which usually hotels have. The trash cans provided were very small in size.

Leisure Family

8/10

Excellent

16 Dec 2025

Ruth

Room was fine, older but super basic. Just a table type desk, no drawers. AC unit had a wall controller that didn’t work. Disappointed there was no refrigerator in the room, but I didn’t notice that at booking and probably should have. The staff were all pleasant. Location is tough to beat if you’re there for something at the West Convention Center. Elevator floors desperately need to be replaced - broken tiles all over.

Leisure Family

10/10

Exceptional

09 Dec 2025

Kristina

My room was great. It was clean and spacious. The staff was always friendly. The hallways could stand to be vacuumed though

Business

8/10

Excellent

29 Nov 2025

Ricardo

The staff was great especially the young woman and the cook during breakfast. They always made my son feel special.

Leisure Family_with_children

8/10

Excellent

23 Nov 2025

Gustavo

very nice room and property, nice staff at the reception, bar and dining room

Business

10/10

Exceptional

20 Nov 2025

Ashley

Staff!

Business

10/10

Exceptional

16 Nov 2025

Reima

Breakfast was not included, you got free coffee and this was available very early even at 5:30 in the morning. The breakfast menu had a price, but getting a really good Yogurt parfait, and an engliah muffin was reasonably priced, coffee was free at breakfast too. They have Starbucks coffee, and it was way better then most other places Ive been in America.

Rooms have a bit of age, but fresh coats of paint, and modern amenities/facilities like charging sockets being easily accessible. For the proximity to the convention center its great, a walgreens was a 15minute walk away, a gastation was 10 minutes by foot away. Getting to the International Drive was a bit of a walk, but for anyone uses to walking, this was a great choice, side walks all the way, easy access by foot. Some in our group even went for runs all the way up to the amusement parks.

Evenings after a really long day at the convention center, where food was okayish, we always had a big meal and drinks at the hotel. They have really good quality food, and lots of drinks choices. I loved the Dark Lager.

Business

8/10

Excellent

15 Nov 2025

Brian

TV in suite did not work. Other than that. very nice stay.

10/10

Exceptional

10 Nov 2025

Paul

Great place to stay room was awesome

8/10