Name: Holiday Inn Express Kansas City At The Legends IHG
Address: 1931 Prairie Crossing/Parallel, Kansas City, 66111, US

8/10

Excellent

03 Aug 2026

Tonika

Good for a family. I will book again

10/10

Exceptional

31 Jul 2026

Dan

Pool was closed. didn't like that much. Otherwise it was good.

6/10

Pleasant

30 Jul 2026

terry

The staff was uninformed and understaffed and did not have any information on the only elevator being taken out of service. The front desk gave us 3rd floor rooms for 3 nights and did not tell us elevator was out of service. Carrying all of our luggage up 3 floors after traveling hours was not pleasant.

6/10

Pleasant

28 Jul 2026

Matt

Facility could use some attention. Our room was not clean.

10/10

Exceptional

25 Jul 2026

John

Ok

10/10

Exceptional

22 Jul 2026

Amirah

Very clean, friendly staffs, and the breakfast buffet was delicious

10/10

Exceptional

17 Jul 2026

Karri

It’s a great location. Close to the outlet mall and several other things.

Family_with_children

10/10

Exceptional

30 Jun 2026

Jayme

Clean, affordable. Close to many restaurants, movies

Family

10/10

Exceptional

29 Jun 2026

Diamond

Clean room staff and breakfast

Partner

8/10

Excellent

25 Jun 2026

Patricia

The breakfast was not good at all, the sausage tasted like cardboard and the eggs were watery. Room was clean, parking was good. Location was great! Close to shopping and restaurants.

Partner

8/10

Excellent

23 Jun 2026

Troy

The facility is clean, quick and easy check in, only stayed for one night.

Partner

10/10

Exceptional

22 Jun 2026

Whitney

We are retired and travel to see our kids a lot through the year. Always staying at Holiday Inn Expresses when available. Really liking the new updated designs and there seems to be a good effort at most properties. This was had really incredible staff. And the people that maintain the food in the am were great. The housekeeping staff at this location really seems to go above and beyond. They were always visible cleaning common areas and very friendly.
Which brings be to the only down side at this location. When you pull around the corner to the front of the building it looks practically abandon. Obviously nice landscaping had been put in recently, year or two, and no one has touched it since. It’s truly an eyesore. We almost didn’t stay because if the first impression is this mess, why would the inside be maintained. Luckily it was, but I hope management sees this and fixes the weeds that are over taking the landscaping all the way around the property!!

Partner

10/10

Exceptional

22 Jun 2026

Peter

Loved the indoor pool

Family_with_children

8/10

Excellent

17 Jun 2026

Tristan

Very friendly and helpful staff. The room was fine but bed was somewhat uncomfortable. The hotel is conveniently near restaurants, shopping and entertainment; many within walking distance. Good experience overall.

Family

2/10

Poor

10 Jun 2026

Shari

Not very happy with our stay on May 14th. I addressed the issue of a broken blind as it only went part way down. I got very little sleep because the lights were shining directly in the window from the street and business as I was in bed. The morning on our way out Morgan said she would help us by a refund or such. She was going to call me, never did. I called later that afternoon and got another employee, left a message and no call back. I called another 2xs and NO response. I wrote a reply on hotels.com and no reply. Such a shame that we didnt have follow thru.

Partner

8/10

Excellent

04 Jun 2026

Jeffrey

Good experience. Room was comfortable. Within walking distance of a couple a restaurants, and very short drive to Legends shopping center.

Friends_and_family Family

8/10

Excellent

30 May 2026

Dave

Wear and tear is showing. Ok but age is showing. Breakfast was mid.

Family

10/10

Exceptional

26 May 2026

robin

Breakfast was good it changed daily Shopping stores close by in walking distance

Friends_and_family Family

6/10

Pleasant

18 May 2026

Krista

It was okay. The beds were comfortable. The cost of the room was very overpriced and we didn’t get the ADA room we requested.

Friends_and_family Family

10/10

Exceptional

17 May 2026

Stefanos

Very clean with helpful and polite staff

Self

8/10

Excellent

05 May 2026

Harper

Staff was friendly and helpful

Friends

10/10

Exceptional

04 May 2026

Crystal

we did not eat breakfast

Friends_and_family Family

8/10

Excellent

03 May 2026

Connie

The only real disappointment was kid’s running up and down the hallway and yelling back and forth to each other. There were ball teams staying there. Not sure it can be blamed on the hotel, they just needed more supervision.

Friends_and_family Family

10/10

Exceptional

29 Apr 2026

Rene

Good

Friends

8/10

Excellent

15 Apr 2026

Jaime

When I checked in, the front desk agent was very friendly and quickly got me set up with a room key. When I went up to the room, it hadn’t been cleaned and the beds weren’t made. I went back downstairs and she was very apologetic, then reassigned me to another room.

The second room was better, but there was quite a bit of hair in the restroom. I understand it can be hard to catch every little detail, but this was noticeable. I was only staying one night and usually bring flip-flops to shower in hotels, so it wasn’t a major issue for me.

I didn’t try the breakfast since I decided to sleep in, but I did notice housekeeping knocking on my door around 9am even though checkout isn’t until noon.

Self

8/10

Excellent

05 Apr 2026

Sergio

Yes

Family

10/10

Exceptional

05 Apr 2026

Maxine

Everything was clean & convenient. Staff was friendly & helpful. Located in an excellent area near great shopping and dining.

Partner

10/10

Exceptional

29 Mar 2026

Jeffrey

Clean pool, great hot tub. Great breakfast and accessibility to Legends mall and restaurants.

Family_with_children

10/10

Exceptional

25 Mar 2026

STAN

Good parking. My only complaint is last night there were at least 15 loud door closes on my floor after midnight. So I got no sleep until after that. The doors are way too loud when they close.

Self

6/10

Pleasant

23 Mar 2026

Erich

Pool was closed because the updates and was our primary gol as we were on vacations with kids

Friends_and_family Family

8/10

Excellent

22 Mar 2026

Christina

Room was very clean, staff was very nice!

Family

4/10

Poor

21 Mar 2026

Justina

Room was not very clean and even with all the lights on, the room still felt dark. I ended up leaving after a couple hours and found another hotel to stay at.

Friends_and_family Family

4/10

Poor

18 Mar 2026

Chase

Clean room, loud staff, first floor renovated during stay, convenient parking

Friends

10/10

Exceptional

17 Mar 2026

Jeffery

yes

10/10

Exceptional

16 Mar 2026

Abiguel

Love it here. Always pleasing

6/10

Pleasant

16 Mar 2026

Kiel

under construction

6/10

Pleasant

15 Mar 2026

Laura

Upon check-in the front desk agent wasn’t able to help or understand with a hotels.com booking and which card would be charged, she said she needed the manager named Morgan to figure it out the next morning. We needed bed clothes for the pull out bed the night of our stay and called down to the front desk and was told, sure they’ll be up shortly. 30 mins later I went down to the front desk and the night agent is sitting there assisting a guest so I waited and when it was my turn I explained what I was looking for and she said oh yes, I wrote that down but another guest brought me a necklace to untangle and I’ve been doing that. Really poor customer service. The tile in the pool room is super slick when wet. Not safe at all. Shock if there’s no lawsuit about it. Prob won’t be back to this location. We usually like Holiday Inn Express locations but not this one.

Friends_and_family Family

4/10

Poor

13 Mar 2026

Steven

The whole hotel was under construction. We were not told about this while making the reservation. The fitness room was closed the entire stay (we were there 3 nights). The room never had house keeping service. We could hear EVERY step they people above us took. The fridge froze all of our drinks & my energy drink even exploded omside of it.

Friends_and_family Family

8/10

Excellent

09 Mar 2026

Matt

Some construction going on so it was a little dirty in some areas. Our shower was just ok. Needs new tile and better water pressure

4/10

Poor

01 Mar 2026

Kay

Yes…neglected room

2/10

Poor

28 Feb 2026

sen

The hotel smell bad
The staff refuse to switch room

8/10

Excellent

26 Feb 2026

Dena

The hotel and room was very clean. The front desk staff was great.

Partner

6/10

Pleasant

22 Feb 2026

Amanda

Staff was courteous. Room well, no coffee machines in the rooms. You had to go down to the office to ask for one. Also the room we had was 2 beds and a pull out sofa. There were no extra pillows, blankets, or sheets we had to go down to the office to get those as well. Breakfast was decent. And the pool and hot tub were nice.

Friends_and_family Family

8/10

Excellent

21 Feb 2026

Zachary

Don't go to the Continental Breakfast late - quality drops quick!

10/10

Exceptional

08 Feb 2026

Estrella

Very well serviced breakfast, staff was constantly working in maintaining cleanliness and the freshly ground coffee is the best!

8/10

Excellent

25 Jan 2026

Jeffrey

Staff was courteous and the room was nice

Business

10/10

Exceptional

23 Jan 2026

John

Clean room, friendly staff

Friends_and_family Family

6/10

Pleasant

18 Jan 2026

Melissia

Staff was nice. Cleanliness of the bathroom inside our room could of used some work. The guys that we doing the painting/remodeling whete outside throwing stuff in the big dumpster pretty late at night was difficult to get the kids to sleep.

8/10

Excellent

14 Jan 2026

Gina

I did not have a chance to have the breakfast but the hotel and my room was very clean. The only issue was the mini-fridge did freeze my yogurt even after adjusting a few times.

Business Self

10/10

Exceptional

14 Jan 2026

Marc

Excellent staff - Customer focused. Very very clean building. Modern rooms. Excellent food with 24 / premium coffee available - Best Holiday Inn in 15 yrs of travel

Business

2/10

Poor

11 Jan 2026

Shannon

From the moment we walked in the hotel the front desk agent was less than helpful and had awful customer service. We had specifically requested a conjoining room with our friends that were staying there as well. When checking in I asked if it room was conjoining and the lady said there was no way she could check the notes and see that we requested that. I told her that is what I wanted since that is what I requested. The clerk told me we could take care of it tomorrow and I said \"no\", \"we will take care it now \". The pool closes promptly at 10pm so if you want to swim later better guess again. Our refrigerator in the room froze my drinks and they exploded. Our friend in the other room, theirs was not even plugged in and everything in it went bad. There was trash underneath the bed frame as well. Breakfast ends promptly at 10am and they will shut the lights off on you even if you are still in the breakfast area. I had to request several food items to be refilled. I requested more scrambled eggs to be made but he said since breakfast was almost over he want going to. ( I had been down at breakfast for 20 minutes and the eggs were low even then). They then proceeded to shut everything down promptly at 10 am and closed the door off and shut the lights off. I have never felt so rushed out of an area in all of my stays at other hotels. The only positive experience was once we talked with the manager and she genuinely apologized for everything and tried to make up for our experience

Leisure Family

8/10

Excellent

02 Jan 2026

William

I like ,but smoking smell

Leisure Family

10/10

Exceptional

01 Jan 2026

Ashley

Had such a great experience from start to finish! We didn’t want to leave! We definitely plan to be back and will use the Holiday Inn Express hotel chains in other areas when we pass by! Everything was clean, well manicured, and great customer service!

Friends_and_family Family

6/10

Pleasant

29 Dec 2025

Tiffany

I left a blanket and went back same day 2 hrs later for the front desk said she would get with house keeping following day, mind you I didn’t live there hint is why we used hotel stay. So we called 6 other times before finally admitting they had the blanket after many promised unreturned calls.

Partner

8/10

Excellent

23 Dec 2025

James

It was fine, the internet was slow, coffee was not available in the lobby and so on but it was ok

Leisure Family

8/10

Excellent

19 Dec 2025

Zachariah

Room was nice and breakfast was great

Leisure Family

10/10

Exceptional

09 Dec 2025

Brent

The room was great and the staff was first class. Location was convenient for everything that we wanted to do.

Partner

10/10

Exceptional

01 Dec 2025

Jason

I had a dirty shower that had hair on the walls and reported it after I checked in. I cleaned it myself but other than that I have never had any issues. I will stay here again! Great and friendly staff especially the kitchen staff. I also didn't get to link my membership to this stay but the young lady that checked me in said it would be done.

Business

8/10

Excellent

30 Nov 2025

Russell

Going through a renovation so the top floor is out. Was packed in tight with noisy neighbors. Pool is small but maintained daily. Food was meh, overcooked daily. Staff was nice though and the beds comfortable

Leisure Family

10/10

Exceptional

18 Nov 2025

Melody

Our room and the hotel overall were very clean and quiet. The staff was excellent—especially Tyson, who helped us right away when we had an issue with the air-freshener system in the hallway.

Our only concern was that the air-freshener unit near our room was extremely strong. We would stay here again, but we would request a room farther away from one of these units. The scent level should really be turned down, as guests with allergies or sensitivity to strong smells may be affected. My husband’s eyes were burning, and my sinuses were irritated by the intensity.

Business_and_leisure Partner

10/10

Exceptional

16 Nov 2025

Janet

Nice facility

Leisure

8/10

Excellent

31 Oct 2025

Nisha

Questionable cleanliness especially bathroom. Good breakfast

Friends_and_family Family

10/10

Exceptional

27 Oct 2025

kim

Wonderful.

We always enjoy the Holiday Inn express

Partner

8/10

Excellent

25 Oct 2025

Sam

Na

Business Pet

10/10

Exceptional

19 Oct 2025

Edward

N/a

Leisure

8/10

Excellent

18 Oct 2025

Larry

KC Legends

Room was ok. We could hear the highway at night. Breakfast was good, nice variety. Too much artificial air fresheners in the hallways. Overall, it was a good stay. Lots of shopping and restaurants nearby.

Friends_and_family Family

6/10

Pleasant

15 Oct 2025

Pamela

Room door hanging incorrectly didn't close properly. No guide on the tv. Did not like being disturbed at 8am to see if we needed fresh towels.

Leisure Family

6/10

Pleasant

15 Oct 2025

Larry

The shower was slippery no bars to hold on too one side of the shower wall had a gap at the bottom and black stuff came out of it. At times there was no one at the front desk other than that it was fair

Friends_and_family Friends

8/10

Excellent

13 Oct 2025

Ana

Yes

Self

8/10

Excellent

05 Oct 2025

Connor

Excellent and very helpful staff.

10/10

Exceptional

29 Sep 2025

Michael

Quiet, clean rooms. Close to shopping and restaurants.

Leisure Partner

6/10

Pleasant

23 Sep 2025

Patrick

Liked the location — VERY ACCESSIBLE to interstates.
Did not like that we received FIVE IN-HOUSE phone calls throughout the night from ????? 😠

Leisure Partner

6/10

Pleasant

17 Sep 2025

Liliana

We have a great stay.

Family_with_children

2/10

Poor

14 Sep 2025

Corey

First off they switched our room (which was paid for) from two beds to one because “they were oversold.” The employee said she was sorry, but did nothing to make up for it. The room was subpar. There was a hole by an outlet. Huge clump of hair in the drain. It was a handicap room with a role in shower (which we didn’t need) - the drip edge at the entry to the shower was gone and water just spilled out onto the floor. The shad on the window was broken and would not open. They had a guest laundry - but with only one set of machines. The machines required quarters, but there was no change machine and the front desk had no change. All in all, I think you could find a better place to stay.

Leisure Family

10/10

Exceptional

07 Sep 2025

Michele

Great location

Leisure Partner

10/10

Exceptional

04 Sep 2025

Frances Mae

Great stay!

The breakfast was awesome and the staff were great!

Friends_and_family Family

2/10

Poor

31 Aug 2025

Jeff

We went to check into our room at midnight and somehow it was canceled, with no room left. With a huge event in town and no rooms anywhere, we ended up having to drive home getting home at 5 AM!

I had my confirmation number and email but still told me they didn’t have it. Super frustrating!!

8/10

Excellent

29 Aug 2025

robert

convenient ,clean room,and the staff was helpfull.The breakfast was not the best,but it passed.

10/10

Exceptional

25 Aug 2025

Patricia

Everything was great, breakfast good, swimming pool was nice & all the other guests were friendly. The location was perfect & we had a wonderful time!

8/10

Excellent

24 Aug 2025

John

The convenience.

Business_and_leisure Partner

10/10

Exceptional

23 Aug 2025

Bernadine

This is a wonderful hotel

Leisure

10/10

Exceptional

21 Aug 2025

Jodi

It is a very clean comfortable place to relax. The breakfast buffet is wonderful!

10/10

Exceptional

18 Aug 2025

Nancy

Clean, up to date, very comfortable beds, nice selection for breakfast, great price.

Friends_and_family Family

10/10

Exceptional

17 Aug 2025

Catherine

Great property! Will stay again!

Leisure Family

2/10

Poor

15 Aug 2025

Kimberly

Dissapointed.

The room appeared clean when we entered but then found blood and a long black hair on the sheet. The blood on the sheet was also on the mattress cover. There was a bug that I smashed on the mattress.
The picture had broken glass, the kurig did not work, the wall paper on the south east wall was rolling at the top 1/4.

Business Family

8/10

Excellent

14 Aug 2025

joshua

I stayed on business so I didn't get out and about and left early in the morning. It seemed decent for the 6 hours I slept before I hit the road

10/10

Exceptional

13 Aug 2025

Richard

Great hotel keep it up

10/10

Exceptional

13 Aug 2025

Lee

Great area for shopping and eating. Don't overlook the BBQ place inside NFM

Leisure Family

6/10

Pleasant

07 Aug 2025

RAELYN

Stayed for a week, never had housekeeping in our room, we had to ask for more towels, toilet paper etc. I know they don’t change linens daily anymore but empty my garbage and give me clean towels.

Leisure Partner

10/10

Exceptional

06 Aug 2025

Verified traveler

Excellent!

Business

10/10

Exceptional

04 Aug 2025

Gregory

Breakfast was fabulous!!

Leisure Family

8/10

Excellent

04 Aug 2025

Breaunna

N-a

10/10

Exceptional

04 Aug 2025

Robert

The rooms were clean and quiet. The hotel itself looked clean and the amenities were wonderful. Breakfast in the morning had a wide variety of offerings. My kids were extremely happy with their room and the breakfast options.

The beds were comfortable and there was room to move around. The showers were nice, and it was a very pleasant stay.

Business_and_leisure Family

6/10

Pleasant

03 Aug 2025

Mario

I liked the location. Quiet a few locations to eat around the area. The outlet mall is within walking distance. We asked for cleaning before 12pm but when we arrived later on in the evening our room was not cleaned.

Leisure Family

6/10

Pleasant

31 Jul 2025

Eric

Dirty bathroom

6/10

Pleasant

21 Jul 2025

Charles

Not first choice but would stay again!

The check in was great, the price was ok! The rooms are really
Outdated and kinda stained walls! Bathroom was in need of major updating.

Friends_and_family Family

10/10

Exceptional

20 Jul 2025

Yoismel

Very clean and close to shopping

Leisure Family_with_children

10/10

Exceptional

20 Jul 2025

Rachel

Great clean hotel that was walkable to the soccer stadium. About .25mile with sidewalks. Easy check in and decent breakfast. Clean hotel and safe.

2/10

Poor

03 Jul 2025

SANKET

The hotel was currently under renovation, and the hotel staff gave us a room where workers were working, and the key didn't work for the 1st room, and then the room was not rentable. Had to go back to the front desk where staff gave us a different room, but that phone didn't work, nor was there a window curtain put on. Went back to the front desk since the phone wasn't working, didn't find another room, or they were not interested in moving us, as the front desk staff were too lazy to get out of their chair to serve the guests. Slept the whole night with lights coming from the window. Also, the bathroom tub was not draining, and it was dirty, which is not an IHG standard.

Business Partner

10/10

Exceptional

23 Jun 2025

Linda

I enjoyed my stay. The people who work there are friendly and helpful. The pool was a great way to exercise.

Leisure Family_with_children