Extended Stay America Kansas City Shawnee Mission

8/10

Excellent

22 Apr 2026

April

The staff doesn't really seem to care about the property. There are drug addicts and homeless people sleeping in the parking lot. I couldn't even see my car from my room so I keep having to go back out to check on it. Would not stay here again.

Self

6/10

Pleasant

06 Apr 2026

Ron

When I checked out of room, I looked under bed to ensure I did not leave anything behind to find someone else's dirty clothes under bed. Otherwise, property is dated, but relatively good condition.

8/10

Excellent

29 Mar 2026

Justin

Everything was nice, the pan we cooked with was nicer than expected. Staff was great. -Great stay for the price

Partner

10/10

Exceptional

26 Mar 2026

Desirae

Quiet, clean, friendly, nice common areas, easy to work with staff. I’m glad I came here! So far the best hotel I’ve been in the Kansas City, Kansas area. Even my kitty, Pinto Bean, loves it here! Definitely could even call this your little home if you wanted!

Partner

4/10

Poor

23 Mar 2026

Rita

There was NO coffeemaker. Cabinets seem to be falling apart. Some of the pillows were ripped. Whatever floor cleaner they used was sticky. Had to pay extra to stream movies from my own device and a service I pay for? The property seemed a little sketchy.

Self

2/10

Poor

17 Mar 2026

Nina

Breakfast was coffee and a prepackaged muffin and you had to let the staff know your room and what you got since you are allowed one muffin per person staying in the room. The website said cookware, dinnerware and silverware in rooms. Nope not anything. Microwave took 10 minutes to heat up a breakfast sandwich. Room was clean but that’s it. So you have to eat microwave meals since you can’t cook.

Partner

2/10

Poor

16 Mar 2026

Nicholas

I called ahead of time to ask about pet fee. They stated it was $25 for up to a week. When I arrived they said it was 25$ per night. Meaning it was 99$ a night after taxes. Exactly what a nice hotel would cost. This hotel is scamming people. Dont think you are saving money. Its the same price as a nice hotel with ammineties.

Garbage hotel. Dont stay here.

8/10

Excellent

12 Mar 2026

Joseph

Fine. Older rooms, especially bathroom

Self

6/10

Pleasant

12 Mar 2026

Arun

It’s a decent place but is not up to the standards of this chain. It is sort of run down. There are better choices

Self

4/10

Poor

04 Feb 2026

Tammy

Roaches when we first walked in , shower curtain wasn’t long enough for the tub so water everywhere and floors looked like they were moped with dirty water.

Partner

10/10

Exceptional

04 Jan 2026

Andrew

Clean quiet nice staff

Self

4/10

Poor

31 Dec 2025

Jennifer

No heat in winter

Friends_and_family Family

10/10

Exceptional

25 Dec 2025

Nathan

They had muffins and coffee. It was nice.

Friends_and_family Family

6/10

Pleasant

19 Dec 2025

Steven

I did not eat the breakfast so I can’t really say whether it was good or not

4/10

Poor

03 Dec 2025

Katherine

This place is terrible. The staff was very pleasant and available, and it’s cheap. Bed was ok, tv worked. No clue about WiFi or breakfast, didn’t even bother. But it’s falling apart. What looks like black mold in the shower grout/caulk, stained and cut counter tops, cabinet doors that don’t fit, stiff faucets. Seemed ‘clean’ and didn’t stink, but stained holy towels, light stains on sheets. Battery cover falling off the remote, light switch that does nothing. This place appears to be more like cheap housing and a pay by the hour than a vacation/travellers property. Our keys got cancelled one day because they had our ‘renewal/payment date in wrong. I had to clarify we were not ‘regular residents’ and booked for four nights only. It was really weird. A bit sketchy feeling but didn’t have issues.

Leisure Partner

6/10

Pleasant

27 Oct 2025

Terry

Great experience.

4/10

Poor

19 Oct 2025

Mary

The room was dirty. I didn’t even want to use the shower. I was unable to carry my bag up the steps to the 2nd floor. No 1st floor rooms and no elevator.

Self

10/10

Exceptional

14 Oct 2025

Shswn

The staff is so kind and so generous to my kids and I when I really needed a bit of a break and simply someone being nice to me because life is not being kind to us right now. If anything in our world because you did sincerely thank you

Friends_and_family Family

2/10

Poor

10 Oct 2025

Víctor

Very bad service

2/10

Poor

06 Oct 2025

Brandy

Yea

10/10

Exceptional

05 Oct 2025

Micah

Staff was very helpful and nice

2/10

Poor

29 Sep 2025

Chris

I booked this right at midnight and got to the hotel and said they were fully booked in. My payment went through. So I paid for a place that I didn’t even stay.

2/10

Poor

29 Sep 2025

Christine

We booked online, but when we arrived the hotel had been booked all afternoon. They didn’t even have a place where we could regroup before heading somewhere else.

Friends_and_family Family

2/10

Poor

28 Sep 2025

Jeffrey

Terrible Terrible Terrible

Made a reservation and went to check in, no rooms available. Host very rude and unprofessional.

4/10

Poor

28 Sep 2025

Patricia

Room needed swept better. No kleenex, no hair dryer. Cockroach on a wall.

Partner

2/10

Poor

28 Sep 2025

Eduard

We arrived at 10 pm and the lobby’s door was closed. It was a group of about 10 people waiting outside. All of us with paid reservations.
After 20 minutes of nocking the door, the employee from inside waved her hands telling us: we are full!!!!
Not even open the door or talk face to face with us . So, now look for a room at 11 pm Saturday night with children!!
Then the refund process with Expedia took half an hour. No other solutions.

2/10

Poor

28 Sep 2025

Rafael

We arrived after a long day of air travel only to be told our reservations were no good and no rooms were available. In fact several customers were there with the exact same issue. The person onsite stated “that’s not my problem…call your booking agency” and went inside and locked herself in the hotel. Thankfully, Expedia refunded my 160.00

Leisure Family

2/10

Poor

27 Sep 2025

James

Hotel was overbooked. No room I need my refund back.

2/10

Poor

21 Sep 2025

Teresa

We resered a handicapped accessible room. I tried valling but the phone number was to the national reservation line. When we arrived there was no handicap accessible room and no first floor room available. We were turned away. I am working with Expedia for a refund.

Leisure Family

2/10

Poor

03 Sep 2025

Lawanna

This was the dirtiest place I have ever stayed in and rented a 2 Queen room and got a 1 bed and 1 pull out bed. The lady was very nice but couldn't do anything about it. I called the manager the next morning and a full refund was given but being so dirty is uncalled for.

Friends_and_family Friends

6/10

Pleasant

13 May 2025

FRANCES

Easy access to get to the racetrack.

Room had a leaking bathroom stool that had water on the floor. Some lights worked part time and not at others.

Leisure Partner

2/10

Poor

16 Mar 2025

Scott

Dirt on the floor, cabinets in disrepair, dents in refrigerator (didn't even open it but guessing that would have been an adventure), shower/tub had dirty grout and was generally just gross. Despite being a non-smoking property, the room smelled like smoke. When we returned to our room in the evening, the power was out. That was the last straw and we moved to a new hotel.

Leisure Partner

2/10

Poor

28 Jan 2025

Wayne

Room was dirty and poorly maintained. The bathtub was filthy and stained.

2/10

Poor

20 Jan 2025

Sergio

Roaches

Business Partner

10/10

Exceptional

30 Dec 2024

christopher

ok

Leisure Friends

2/10

Poor

23 Oct 2024

Victoria

There was no room available for me. I was told by desk staff that Expedia never informed them of my reservation. I did not find this out until check-in at the property at 10 pm, and had to find another hotel room very late and night with almost no options.

Leisure Family

2/10

Poor

30 Sep 2024

Kelly

Our room was full of flies and roaches. As well as tons of dead flies all over the dirty floor. We did not feel comfortable staying, and left. It was a huge disappointment as we had just arrived about 10:30pm and were quite tired. We had stayed at other extended stay americas before and they were ok.

Leisure Family

10/10

Exceptional

28 Sep 2024

Mandy

Over all nice

8/10

Excellent

25 Sep 2024

Sweet

Great stay, parking was a bit in short supply had to park a bit away from the room. Which sucked cause it was rather rainy. Room was super clean and staff was wonderful.

Business_and_leisure Family

4/10

Poor

22 Sep 2024

Verified traveler

For a cheap easy stay, if you’re not going to be in your room, this is fine. Otherwise, avoid. The bathroom door was off its hinges, the room had obviously been smoked in, and people were smoking outside the rooms despite the signs saying it was prohibited. It was very bright at night and the shower did not drain. It felt clean enough, and was what I needed on this particular budget - just not a place I would want to stay again.

Partner

2/10

Poor

19 Sep 2024

Shannon

Checked in, my room was downgraded to a pull out with no price adjustment after my reservation had been made for months. Got to the room, and it was NASTY. It was a non smoking room that reeked of smoke. Blood on the sheets and glass, pills, and dead bugs in the pull out bed. The pull out bed which ended up being broken and cutting my friend with rusty exposed wire upon opening. We contacted the desk, there were no replacement beds or linens. So we waited a couple hours for replacement linens (930 pm) and the three of us squeezed into the full bed because the couch bed was broken. After all of this, obviously I contacted customer service for a refund THREE TIMES THREE DIFFERENT WAYS I still have not received a reply. This stay was at the beginning of July.

Friends_and_family Friends

6/10

Pleasant

06 Sep 2024

Robert

Breakfast lacking.

Business Self

2/10

Poor

25 Aug 2024

Pamela

Buggy

Rooms were terrible and had bugs in them. We checked out immediately and went to the Hampton Inn which was wonderful!

Business

2/10

Poor

30 Jul 2024

Julie

Upon entering the room, we were immediately hit with an unpleasant smell. We then noticed how dirty the room was. I decided right then that we would not stay. I left my keys and left. I later tried to get a refund, but the property would not refund even one of the nights. I included pictures of how dirty the room was. I do not recommend this hotel!!

Leisure Family

2/10

Poor

29 Jul 2024

Lydia

This was our first and last time staying here. The room was dirty and the floor had not been cleaned. Our feet were black after walking on it. Found a used condom and pubic hair on floor and hair in the bed. Saw several cockroaches and had to get one off my son while he was sleeping. The room had a small kitchen but no cooking utensils, pots or pans and the stove didn't work anyways. The only good thing was the front desk staff was really friendly.

Business_and_leisure Family_with_children

2/10

Poor

28 Jul 2024

Todd

Terrible place to stay

I had to wait nearly 10 minutes to check in- no line - just no one at the front desk.
Room was filthy. Floors were dirty and had a bad smell (almost like cigarettes).
Breakfast - big lie. Nothing worth eating

Self

8/10

Excellent

08 Jul 2024

Sudhir

Overall I liked everything, would stay again.

Leisure Pet

4/10

Poor

01 Jul 2024

Verified traveler

You could definitely tell they hadn’t cleaned the room in a while…

10/10

Exceptional

26 Jun 2024

Sweet

Bed were clean and comfortable. the room was clean and the kitchen was handy to have. Some of the furniture was pretty waren in places (dinning room table and counter tops.) But other wise it was great for an emergency stay.

Leisure Family

2/10

Poor

16 Jun 2024

Robert

Two complaints - one for Expedia who booked us a room the hotel didn’t have, the other for the property who didn’t let us know our reservation had been canceled til we went to check in 1030pm after a long day of ball tournaments. The hotel claimed to not have my phone number to let us know our reservation had been canceled when it was CLEARLY listed on the cancellation paperwork given to me by the front desk clerk. You can imagine the trouble we had finding another room remotely close when the whole town KC was hosting multiple ball tournaments, etc. We will NOT be using Expedia for anything anymore. Not flights, not hotels, nothing.

Business_and_leisure Family

2/10

Poor

09 Jun 2024

Verified traveler

Don’t waste your time

After calling for an early check in we arrived to check in with the room not ready. We were told it would be 30-45 minutes so we went to eat. Came back waited another 30 minutes to be given our keys with the maid still in our room. We just needed 15 minutes to drop things off and freshen up so the maid was nice enough to let us do that. When we returned several hours later we didn’t have a shower curtain nor any extra toilet paper that was almost gone. Called the front desk to request it be put in our room as we were headed out to dinner. Person on the phone was very short and rude about my requests. Arrived back to our room several hours later to have nothing placed as requested. Walked to the front desk where we dealt with the same lady on the phone whose attitude was just the same. Made us feel like our requests were interrupting her as she had NO customer service what so ever. Got back to the room having to hang our own shower curtain, which was not the issue, to find out our TV didn’t work as our remote fell apart picking it up. Our white towels were brown from walking on the floor so we had to keep a towel on the floor for cleanliness of our feet. We were booked at this hotel for a total of 4 weekends due to baseball for which I quickly cancelled.

Friends_and_family Family

2/10

Poor

08 Jun 2024

Verified traveler

Don’t waste your time

After calling for an early check in we arrived to check in with the room not ready. We were told it would be 30-45 minutes so we went to eat. Came back waited another 30 minutes to be given our keys with the maid still in our room. We just needed 15 minutes to drop things off and freshen up so the maid was nice enough to let us do that. When we returned several hours later we didn’t have a shower curtain nor any extra toilet paper that was almost gone. Called the front desk to request it be put in our room as we were headed out to dinner. Female on the phone was very short and rude about my requests. Arrived back to our room several hours later to have nothing placed as requested. Walked to the front desk where we dealt with the same lady on the phone whose attitude was just the same. Made us feel like our requests were interrupting her as she had NO customer service what so ever. Got back to the room having to hang our own shower curtain, which was not the issue, to find out our TV didn’t work as our remote fell apart picking it up. Our white towels were brown from walking on the floor so we had to keep a towel on the floor for cleanliness of our feet. We were booked at this hotel for a total of 4 weekends due to baseball for which I quickly cancelled.

Friends_and_family Family

4/10

Poor

06 Jun 2024

Latricia

Staff were great. Room was not so great. Electrical issues, broken drawers, dirty unswept floors, slow bathroom sink drain and running tub faucet.

Business_and_leisure Family_with_children

2/10

Poor

30 May 2024

Joseph

Does not look like the pictures. Smells terrible, floors are sticky and stained, no dishes are provided in the kitchen, and there is a rough looking crowd staying here. Also, their breakfast consists of prepackaged muffins and oatmeal.

Partner

10/10

Exceptional

27 May 2024

Karen

I'm from NW Kansas and don't expect to find my Hotel room so filthy as yours with sticky floors and counter top with food still stuck on them. Sorry that you can't find better cleaning help than that. There was dog poop in the bathroom and food, trash etc... under the beds. I hope that there weren't bedbug with all the other bugs that were found. YOU SHOULD NOT BE A PROUD OWNER OFTHE HOTEL.

Leisure Family

2/10

Poor

18 May 2024

Yolanda

I left after observing unsafe room conditions. #174 Mice droppings all along the floor near door and window, with a hole clear to the outside at the side bottom side panel next to door where mice must come in. Food in the kitchen sink just sitting in the drain. Floor hadn't been cleaned because the mice droppings would not have been there. Unhealthy, unclean and unsafe to stay in those room conditions. Feared for my health. Ask for a refund on my room. They were totally booked with no rooms. I took pictures and showed them to Philip the employee that checked me out and told me he would leave the info about my refund with the Manager, he couldn't do the refund for me.

Leisure Self

8/10

Excellent

12 May 2024

Tylor

Same room as last time perfect for a single person or a couple

Still love how much space it has

Self

10/10

Exceptional

11 May 2024

Eric M

I have been going in staying at the extended Stay America in Shawnee Kansas for quite some time now they have always been very helpful very kind and awesome people to be around never very bad experience

Business_and_leisure Self

6/10

Pleasant

10 May 2024

Patrick

My room the bathroom door had a hole in it the carpet was stained all over and smelled

10/10

Exceptional

10 May 2024

Adam

I was in town for a friends party and needed a cheap place to stay for one night. This property was fantastic for that

10/10

Exceptional

08 May 2024

Tylor

Beauty Is In The Eye Of The Beholder

The room is cute and I love the size of the fridge and it even has a stove top gonna have to try it out soon haha

Oh and even plenty of space for my plants

Self

4/10

Poor

22 Apr 2024

Verified traveler

Meh.

Room was in stages of disrepair. Drawers without bottoms, nicotine stains, smelled of smoke, and they didn’t have pots & pans available.

Business

2/10

Poor

05 Apr 2024

Henry Duane

I didn’t stay here, I made the reservation here on Expedia and the hotel already had it cancelled when I showed up. Had to find a different hotel.

4/10

Poor

25 Mar 2024

Richard

The facility needs to be updated. Room was relatively clean but lacked the essentials. We booked a room with a queen bed and a sleeper sofa. There was no bedding for the sleeper sofa.

Leisure Family

8/10

Excellent

24 Mar 2024

William

Will

Well, let’s see it started out with the fact that nerve that the hotel did not accept cash that was not cool. When we finally got that issue figured out, we went into the room it smelled funky the carpets were dirty, the shower curtain rod had pulled loose from the wall actually someone who ripped out a molly, bolt that held it, the faucet for the bathtub ran all night .

Partner

2/10

Poor

02 Mar 2024

Alex

No hot water
No TV remote
No AC?!?

Leisure Self

2/10

Poor

20 Feb 2024

Casey

Horrible service and filthy room

2/10

Poor

01 Feb 2024

Melissa

Heater didn’t work. It was dirty my sheets were from the people before. No remote, no tolite paper had to use Kleenex. People outside screaming all hours of the night and someone kept trying to open my door and was yelling into my door. I’m a woman that was there alone.

Leisure Self

10/10

Exceptional

07 Jan 2024

Debra

The room was a home environment. Security lock was not properly screwed in, missong some screws.

Leisure

2/10

Poor

01 Jan 2024

Verified traveler

Checked in for 5 minutes and saw 3 huge full grown roaches. Had to leave

10/10

Exceptional

30 Dec 2023

Paige

Staff was extremely nice, checking in and out. Only issue we really had was the kids above us decided to run around and jump at 2am.

4/10

Poor

13 Nov 2023

Bruce

Don’t recommend.

This place is need of some work. First room tv didn’t work. Next room smoke detector falling out of ceiling, draw broken just hanging. 1/2 bar soap still in tub and very dirty (we did not use).Very noisy above room and outside door. Will not stay here again.

4/10

Poor

07 Oct 2023

Sabrina

Seen a couple small bugs crawling on wall and had to kill a handful of nats. Won’t be staying there again

Partner

2/10

Poor

28 Aug 2023

Megan

It was a horrible stinky place to stay. Bugs every the place on the inside was so worn down door to bath room broke shower curtain was barely hanging on

Friends_and_family Family

6/10

Pleasant

27 Jul 2023

Richard

Location was convenient for our purposes. Disappointed in dirty floor & tub, rusty microwave & unstable toilet. Front desk staff explained lack of housekeeping staff so some rooms not cleaned, therefore unavailable; kept calm & professional in a very difficult situation. She checked for us & found no room at nearby Am.Ex.Stay. We did offer to take any room rather than seek another location late evening. Did have fresh linens, new rerfrig, clean kitchenette area, comfy bed, desk. Have never had this happen w/ AmExt Stay before. Would not recommend this particular location on frontage rd.

Business_and_leisure

2/10

Poor

22 Jul 2023

Christina

While I don’t know about the hotel as I couldn’t stay there, I can say be careful with how they charge you…I was turned away last Saturday because the had no power due to the storm (which I completely understand), but then was charged a no show fee. I tried reaching the property multiple times with no answer (maybe still no power? But doubtful), and finally reached out to corporate guest services. The first rep hung up on me and the second said I would receive a call back within 24 hours, but that didn’t happen. Finally had to call my credit card company and they are working to resolve this issue

Leisure Family

4/10

Poor

13 Jul 2023

Jonathan

This is an old hotel in need of updating, catering to people who are on a budget. I was surprised at the quality and condition for the hotel chain name and brand. I would not choose this chain again, and nothing could convince me to stay here for an extended stay.

Business_and_leisure Self

2/10

Poor

10 Jul 2023

Verified traveler

Strait to the point…go somewhere else if possible.

Terrible. On first arrival for check in we were asked to come back later.
When we came back later our room was not ready (understaffed I was told) and there were no other rooms available.
We had no bed comforters but luckily we made due…the A/C worked but was really the only saving grace.
I recommend going anywhere else than this if in KC. We will too if there’s another time.
Overpriced dump.

Friends_and_family Family

2/10

Poor

04 Jul 2023

Emmanuel

After paying for my room on Expedia I arrived at the property and I was told that I could not have my refund and there was no room available it took me more than 2 hours of begging basically for a room before I was actually permitted to get a room that I paid for

Because I was traveling for business and I've never been to this part of the country before I did not know how terrible this particular side of town was this is not for tourists this particular place is for locals who are homeless or on the verge of being homeless and they live in what most of us would call the projects there was drugs everywhere I didn't sleep I was constantly afraid that my car was going to get broken into the bathroom was so nasty that I did not shower before I left it was just really one of the worst places I've ever stayed I would not recommend it for anybody who can afford anything else please do not stay here

Business Self

8/10

Excellent

30 Jun 2023

Diana

Would have been nice to have trash cans in our room

2/10

Poor

30 May 2023

Katie

roaches in the room, not super cleanly

Leisure Self

2/10

Poor

24 May 2023

Mohammad

Bad choice

Not a good place to stay arrogant staff not clean no staff around at check-in have to wait 25 minute

Business

2/10

Poor

07 May 2023

Harjinder

The lady at desk was not helpful.

Overbooked!!!

6/10

Pleasant

30 Apr 2023

Stephanie

The parking lot had trash all over
The room was trash, huge patched holes stains on lamp shades, bathroom door was falling apart, the sheets were clean.
Kitchenette but nothing else to use, not that would have felt safe using even a fork from that place.

Business Self

2/10

Poor

30 Apr 2023

Timothy

Animal waste all over

Business Self

6/10

Pleasant

25 Apr 2023

HIDEKI

Breakfast is too simple. Just cupcake and coffee

Leisure

8/10

Excellent

10 Apr 2023

Pierrette

The front desk staff was friendly and eager to serve my needs.

Leisure Partner

4/10

Poor

04 Apr 2023

Barry

Gelt unsafe and the room was dirty and beat up!

Leisure Partner

10/10

Exceptional

27 Mar 2023

Toby

Stashia that work at frontage road is a great customer service skills

Business_and_leisure Self

2/10

Poor

25 Mar 2023

Nancy

Unable to check in. No rooms available. No one at the desk had to call and wait

Leisure Partner

2/10

Poor

19 Mar 2023

Eleazar

OVERBOOKED! MY ROOM WAS GIVEN AWAY AND I NEVER CHECKED IN I WAS TOLD I WOULD BE REFUNDED BUT I HAVE NO CONFIRMATION OF THIS.

Business_and_leisure Family_with_children

4/10

Poor

03 Mar 2023

anna

Demanded a deposit that was not mentioned anywhere on Expedia when I made my reservation don't know why there was no mention about this on the Expedia site

Leisure Family

2/10

Poor

01 Jan 2023

Verified traveler

This property was one of the worst I’ve seen. Staff was nice, but I felt so uncomfortable and unsafe that I rebooked somewhere else immediately!
There was no safety lock on the door, cars in the lot filled with garbage, the room smelled and there were ‘tenants’ wandering the property.

Self

2/10

Poor

19 Dec 2022

Verified traveler

Crazy manager calls the police

The first room they assigned us, already had someone in it. The second room was cockroach infested.

We did not stay at the hotel but they charged our card a &100 deposit and a two night fee.

Friends_and_family Family

4/10

Poor

11 Dec 2022

Richard

Cockroaches

Cockroaches.

Business

2/10

Poor

05 Nov 2022

Stanley

Poor lighting, bugs, faulty knob on shower, shower clogged, the room needs a complete do over! I stayed at this location about 6 to 8 years ago. It was much better than this. I will not entertain staying there ever again!

Business Self

10/10

Exceptional

08 Oct 2022

Bill

Was not a curtain rod in shower. Bad
Check in clerk was great, beds were comfortable. Yea
Breakfast in Lobby pretty pitiful, but that was ok , we found a great place for breakfast nearby.

Leisure Pet

2/10

Poor

27 Sep 2022

Kelly

It was dirty, out dated and had bugs

Friends_and_family Family

2/10

Poor

26 Sep 2022

Stephanie

Stay away!

Do not stay here! We left before check in. First no one at front desk for 20 min, though we heard yelling in the back (then we called). Then told that they couldn’t check anyone in during certain hours (after we had called to tell them when we’d be there). Then they didn’t have our reservation (magically found it when I showed her my email). Now we could check in (guess the no check in hours weren’t accurate) but only after paying a $200 deposit. For one night. When I said that there wasn’t a deposit amount listed anywhere she said it was because we booked on a third party site. When I showed her that it wasn’t listed on their website either (the only place it was shown anywhere was a little handmade sign hanging in the lobby), she told me I’d have to pay if I wanted the room. I asked to speak to a manager and she put me on the phone with someone (definitely not a manager) who made weird noises into the phone, then was very rude, told me I was being difficult, then asked to speak to the attendant again (sounded a lot like the voice of whoever was yelling when we got there). She hung up. I asked to speak to someone else and she told me there was no one else I could talk to but that she could try to do a $100 deposit instead. The whole experience was so weird and sketchy that I didn’t even want to give her my card number at that point so we left, having already paid for the room.

Partner

2/10

Poor

22 Sep 2022

jennifer

i had arrived and when i got there they told me expedia over booked me and i had to find somewhere else to rent i was not happy about that trying to find a hotel on a fridy not good expedia