Name: Hilton Kansas City Country Club Plaza
Address: 770 W 47th St, Kansas City, 64112, US

10/10

Exceptional

03 Aug 2026

Benjamin

Excellent!

2/10

Poor

02 Aug 2026

Scott

Bad

10/10

Exceptional

02 Aug 2026

Roland

Stayed in a Jr Suite 9th Floor and the room was perfect size, clean, modern, comfortable. Room service was great and quick and polite. The bellman was very kind, helpful and pleasant. Great stay, I'd stay again for sure!!

2/10

Poor

01 Aug 2026

Aaron

Hilton computer system was down when we arrived for check-in. Staff was very unhelpful and at times, to different customers, rude. A lot of confusion among the staff and a lot of anger among guests. Took over an hour to get into a room.

Our original reserved room (double queen and hide-a-bed, was given away and we (family of 4) had to stay in a one bed room. Very negative experience. Do not recommend.

2/10

Poor

30 Jul 2026

Nicholas

The air conditioning went out in the whole building which was miserable. There was no communication from staff until I asked on checkout what was going on. Front desk staff was very rude.

10/10

Exceptional

30 Jul 2026

Ralph

Great location, rooms are awesome, nice fitness area and pool, can't wait to go back!

2/10

Poor

27 Jul 2026

Samantha

A/C was out so we couldn’t even stay, but usually this is a nice place to stay and great location. Staff was apologetic and understanding of our frustration.

2/10

Poor

26 Jul 2026

Thomas

The air condition stopped working and it was one 90 degrees in Kansas City. The staff didn't even try to help find other accommodations for guests. I was with my family and we were paying for four rooms.

4/10

Poor

26 Jul 2026

Kelley

Very nice room, but several issues, especially second night. Fridge was froze up and unusable, toilet wasn’t working properly, sliding pocket door to bathroom would catch and was nearly impossible to open, then air conditioning went out in the entire building the second night (we had 4 rooms for our group and all were without a/c) and nothing was said and no discount was offered when we checked out even though room was around 90 degrees. Very disappointing for a 4-star hotel!

2/10

Poor

26 Jul 2026

Huiping

Bad attitude

10/10

Exceptional

20 Jul 2026

Cherelle

My girls and I came for a weekend stay. Everything was so clean and the staff were welcoming. We loved the outdoor pool. Great location with lots to do close by

Family_with_children

8/10

Excellent

20 Jul 2026

Dani

Staff was wonderful. Room was great. Only issue was the pocket door was off the track in our suite.

Family_with_children

10/10

Exceptional

20 Jul 2026

Aaron

.

Friends

10/10

Exceptional

18 Jul 2026

cesar

The restaurant only has fast food

6/10

Pleasant

17 Jul 2026

ella

Staff was ok, we had a few bad experiences and some good ones. They seemed like we were a burden

Friends

8/10

Excellent

17 Jul 2026

Anthea

Great experience cant wait to shoot again

10/10

Exceptional

16 Jul 2026

Christopher

Overall this was a great place to stay at. The facilities were very clean, the pool was quite large and nice along with a good gym as well. The rooms were great and also clean. We were there during part of the World Cup and did have one issue where we went to get a cold water from the front desk area and they had none. The employee told my wife we could purchase a hot one but none were cold yet. Looking over to that area, the water was just sitting out on a cart even though the refrigerator was empty. You seriously can’t get off your tablet to stock the fridge, you know people were coming in after the game it should have been stocked and ready. Instead you lost out on many sales as you had nothing cold to offer your guests.

Other than the one person the rest of the staff was very polite and welcoming. The gentleman, I believe his name was Robert, who checked us in was fantastic and we would highly recommend to find him if you have any issues!

Partner

10/10

Exceptional

15 Jul 2026

Alfonso

Staff was friendly and attentive, answered all of my questions.

Family_with_children

2/10

Poor

14 Jul 2026

Gabriel

The staff called up at 2 am and I didn't answer the phone because I was half asleep and it was the middle of the night. Btw so unprofessional of calling your client at 2am to check if there is someon in the room. They then gave the keys of my room to a stanger that entered while I was sleeping. They said their system didn't register I was in the room. I just hope it doesn't happen to somebody else, because someone entering your room in the middle of the night is traumatising.

Self

8/10

Excellent

13 Jul 2026

hui

No room clean w/o notice. Bell boy did not even open the hotel door or car door, no greeting. Seriously under stuff

10/10

Exceptional

13 Jul 2026

Kirk

Friendly and helpful staff and management.

Family_with_children

10/10

Exceptional

10 Jul 2026

Shyanne

Clean rooms and nice staff

Family_with_children

6/10

Pleasant

08 Jul 2026

William

Valet company wasn’t great

10/10

Exceptional

06 Jul 2026

Matthew

Clean quiet room

Self

10/10

Exceptional

03 Jul 2026

Nicole

Very quiet, clean hotel with very comfortable beds. Be aware that breakfast is available, not included.

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Andrea

My husband, daughter, and I had a very nice stay here. The hotel was clean, and the pool and fitness room were nice. The staff were friendly and helpful. The hotel is close to Country Club Plaza, which is a nice area for shopping/dining and access to transit.

Family_with_children

10/10

Exceptional

30 Jun 2026

Suzette

Good

10/10

Exceptional

28 Jun 2026

Jasmine

The lady who checked me in was very nice, the pool options were great. The room was very clean and well maintained.

Family_with_children

10/10

Exceptional

28 Jun 2026

John

Great stay

Partner

10/10

Exceptional

27 Jun 2026

Kathryn

Great location, it is in walking distance from shopping, restaurants, and transit. Our room was clean and staff was helpful. We liked that the hotel restaurant and bar was convenient and food was good.

Family_with_children

10/10

Exceptional

27 Jun 2026

Lorena

Excellent todo

Partner

8/10

Excellent

26 Jun 2026

Alvaro

The pool is located close to the garbage room, it smells terrible

Family_with_children

8/10

Excellent

26 Jun 2026

jill

The air-conditioning went out in the middle of the night, in entire hotel Rooms were very warm
No concessions offered.

Partner

10/10

Exceptional

25 Jun 2026

Thadeus

Nice clean hotel, staff is friendly, I like the TVs they have in the room. You can swivel the TV to face either the couch or the TV.

Self

4/10

Poor

24 Jun 2026

Rene

Not really

8/10

Excellent

23 Jun 2026

Tina

The location is awesome right on the plaza. The hotel feels a little run down and not the cleanest. The bed was very comfortable. And again the location is AWESOME

Partner

10/10

Exceptional

23 Jun 2026

Dorothy

Perfect Location. Rooms on higher level provided awesome view! Walking distance from plenty of restaurants, architectural district, view of creek/river that goes through the city. Loved it! Actually hoping to get back there ASAP!

Family_with_children

10/10

Exceptional

22 Jun 2026

peggy

All was great!

Family_with_children

10/10

Exceptional

19 Jun 2026

Danshan

Good

10/10

Exceptional

19 Jun 2026

Kristie

The rooms were great. Most all employees were great. It was very quiet even though there was 4 wedding parties and many sport teams.
Valet parking was the best. The guys helped unload and load, even took luggage to room. Cars were brought to you in record time and they even opened doors for you when entering the hotel.
Wasn't crazy about the restaurant or the menu, not many choices. But service was great.
Elevators moved quickly, pool was indoor / outdoor and was nice and clean.
All in all our time there was darn close to a 10.

Friends_and_family Friends

6/10

Pleasant

18 Jun 2026

Simon

Needs repairs, more maintainable and personal to service the guest

Family

10/10

Exceptional

16 Jun 2026

TODD

Nice hotel, great location. We would stay there again.

Partner

2/10

Poor

11 Jun 2026

mira

They did not specify on the website that you had to pay 30 for parking one night and their pool was not working. The whole reason why I picked this place vs the one Hampton up the street

Partner

8/10

Excellent

06 Jun 2026

Valerie

It was very nice, they have been redoing it. They don’t leave enough cups, coffee, tea, or water in the room. If you have 2 queen beds, you check to see how many are in the room and leave stuff accordingly. Mold in shower

Friends

10/10

Exceptional

05 Jun 2026

Alice

Great.location and loved.the room.and.beds and suite.style.room

Self

10/10

Exceptional

03 Jun 2026

Kendra

The room was clean, we did not use amenities as our stay was quick for a baseball game. Conveniently Close to KC Joe’s and not far from Kaufman Stadium.

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

Paige

Great stay!

8/10

Excellent

01 Jun 2026

Janine

Proximity to shopping and dining was excellent. Room was clean but hotel is showing its age. The parking garage is dimly lit. Weather was warm but pool was drained. Breakfast buffet was good but we were served water in a glass that had lipstick on it, which was a bit unsettling considering it wasn't busy.

Family

10/10

Exceptional

30 May 2026

Nicole

It’s always a pleasure staying at the Hilton on the Plaza. It’s extremely clean, the staff is awesome & the food is great. This hotel will always be my number 1 pick in the plaza area.

Family_with_children

8/10

Excellent

26 May 2026

Matthew

Enjoyed our stay and definitely recommend. Location was ideal, walking distance to a lot of shops amd restaurants. Our kids enjoyed the pool.

Friends_and_family Family

2/10

Poor

26 May 2026

Sara

This hotel was one of the worst experiences that I've had in my life in a hotel. The hotel is so dirty and there's hardly any staff to clean. We had one of those pull out sofas to sleep for my son and they didn't have sheets and comforter for it. By the time it came, it had stain spots all over the sheets, pillow case and comforter. It is so gross. The bed had fuzz balls when I removed the comforter the check it out.
The next day when the room service came in, they just brought towels and made the bed. No one cared to make the bed on the pull out couch.There were crumbs and left over food all the way in the hallways. There was half a sandwich on the floor by the elevator area with crumbs all around it that stayed there for 2 nights and never picked up or cleaned.
It is so disgusting to an extent that I've never seen before!
Additionally, there are 3 elevators, one of them was out of order and the other 2 are very old and always dirty with dirt and water from people coming out of the pool area.
The stairs are only used for emergency so you can't even use the stairs. Every time we went to the room we had to wait about 10 min in the lobby for one elevator to be free.
Moreover, the pool area was so disgusting and no one is there to help with towels, or chairs or anything! Most of the chairs are broken anyways and they still leave them there taking space around the pool.
I am extremely disappointed in this hotel and will definitely never come back unless they change things.

Friends_and_family Family

2/10

Poor

25 May 2026

Stacey

The sheets on my sisters bed had a dried blood stain on it. When we told the woman at the front desk she basically accused my sister of lying. The valet brought my sisters car to us and we got in It reeked of pot. I was told a manager would call me regarding a refund for one of our two rooms. No one did. I called two other times when I got home and received no call back. I got Expedia involved. Then I called hotel again and finally got an assistant manager who was very polite and professional and refunded one of our two rooms. I am not a complainer but when the woman accused my sister of lying there was no way I would let it go. Needless to say, we will not stay there again.

Family

10/10

Exceptional

23 May 2026

Cindy

We used the outdoor pool and it was still cold out. The pool was great. We were able to swim into the indoor side to warm up. The staff was all really helpful and friendly. The room was very nice, clean and the beds were very comfortable. We were there Mother’s Day weekend. The street was very busy the night we stayed and we didn’t hear anything. I will definitely stay there next time I’m in KC.

Family

8/10

Excellent

19 May 2026

James

Nice rooms, hot water problems needed to wait about 10 minutes for water to get hot for a shower. Overall good Experience.

Partner

10/10

Exceptional

18 May 2026

William

The room was updated and clean. Room service was served all day until 11pm. All of the staff (concierge, house keeping, and valet) were extremely helpful, friendly, and accommodating. I would definitely stay here again.

Self

10/10

Exceptional

15 May 2026

Julie

Front desk (Sophie) was rude very unfriendly and very unhelpful.. which was a shame as the hotel is really lovely but her off handed manner spoilt it. We knew we were a little early and our room wasn't ready which we totally understood but when asked at what time would be convenient to check back and told us... I'm not a cleaner so I've no idea! Not at all helpful

Partner

10/10

Exceptional

15 May 2026

Terri

Whenever we’re in Kansas City my first choice is the Hilton.

Self

10/10

Exceptional

15 May 2026

Logan

Great, staff friendly, breakfast was mid. Pool was nice

Friends_and_family Friends

10/10

Exceptional

14 May 2026

Jose

Clean room and hotel!

10/10

Exceptional

13 May 2026

Matt

Everything was great, staff was great

10/10

Exceptional

13 May 2026

Morgan

Clean room and friendly staff

6/10

Pleasant

12 May 2026

Megan

Maybe I'm old but for a Hilton this was super average room wise. Asked for more towels to be brought up to room and never got them. Breakfast was super expensive and had to pay for parking. Meh.

10/10

Exceptional

10 May 2026

James

Clean and comfortable room

10/10

Exceptional

02 May 2026

Marcia

Whenever I travel, Hilton is always is my first choice, then I look elsewhere. I have not had a bad experience. Let's keep that momentum going.

Self

8/10

Excellent

02 May 2026

Darion

Everything was amazing the veiw was great staff was extra frendly but the bed was pretty stiff

Partner

6/10

Pleasant

25 Apr 2026

Aaron

Needs a renovation

Self

8/10

Excellent

23 Apr 2026

Robert

We went to the dining room the first evening of arrival to order some dinner after a long day of travel with delays and other problems, and were told it would be over an hour to get served because they were busy with room service. This was around 8pm in the evening. They shouldn’t have a dining room up if they aren’t any more efficient than that.

10/10

Exceptional

22 Apr 2026

WILLIAM

Clean room

Friends_and_family Family

8/10

Excellent

14 Apr 2026

Melissa

NA

10/10

Exceptional

13 Apr 2026

Kendra

I have stayed in this hotel several times. The location is convenient and the rooms are large and clean. However, what keeps us coming back is the staff. They are welcoming, friendly, and always happy to help, when needed, or answer a question. They make this good hotel truly great!!

Friends_and_family Family

6/10

Pleasant

11 Apr 2026

Laurence

Staff was great. Indoor pool was cold as the water moves inside and outside. I did report a stain on the carpet when we first made it to the room as we walked in. Parking at the hotel has a fee. Breakfast at the hotel has a fee. So all in all staying on the plaza was nice but felt it could have been nicer for the price. Felt like there were lots of fees.

Partner

10/10

Exceptional

08 Apr 2026

William

Staff was welcoming

10/10

Exceptional

06 Apr 2026

Richard

Outstanding

10/10

Exceptional

05 Apr 2026

Patrick

Good

10/10

Exceptional

05 Apr 2026

Jenna

Great room! Spacious and clean. The bedding was so comfortable

Family_with_children

8/10

Excellent

05 Apr 2026

Kate

Our family of four (2 adults, 2 elementary age kids) had a nice stay at the Hilton KC Country Club Plaza for three nights over spring break. The king bed was very comfortable, but the pull-out couch bed was thin and springy - thankfully the kids don't care about that.

I pre-ordered the breakfast for us through Expedia for $28/night, which got us all access to the breakfast buffet - normally $22/person/day and would have been WAY overpriced. For our light breakfasts, even the $28 felt a bit high, but they did have a tasty buffet with good fresh fruit, warm eggs and sausages, yogurt, cereal, muffins, etc. Definitely a decent buffet and was nice to have breakfasts taken care of without going elsewhere.

- The lobby was nice and clean, and smelled good!
- We used self-parking for $30/night, which felt steep, but is well in line with other hotels in KC. The parking is directly on-site under the hotel though and felt generally secure, covered and convenient.
- The room was slightly on the small side, but generally clean with good daily cleaning.
- The pool was open and kids loved it! We were here in early April and the pool goes from indoors to outdoors, which is a fun variation for a hotel pool. The pool says it is heated, but with it being early spring and cool temps, we would not consider the pool to be outright warm. It was cool but swimmable, and again, fun to swim from indoors to outdoors and back. There is no hot tub. Pool towels were (usually) available near the pool.

Family_with_children

6/10

Pleasant

30 Mar 2026

Tracy

housekeeping was buried insensitive on checkout day and breakfast was not fresh

Family_with_children

10/10

Exceptional

30 Mar 2026

Sydney

Great

Family_with_children

6/10

Pleasant

29 Mar 2026

Christi

The breakfast was NOT good..I wouldnt pay for it again, especially at over $20 per person! The staff was wonderul and the beds were nice with soft sheets.

Friends_and_family Family

8/10

Excellent

29 Mar 2026

Terri

In my shower was 2 shampoos and one conditioner and “no shower gel” which I’ve always had all three. Additionally, I went to the front desk, respectfully shared this information and asked for a bar of soap in order that i could take my morning shower, they were graciously accommodating.’Upon checkout I did mention it again, for my hope is that this was shared with housekeeping so the next customer in the already very comfortable room would be totally set for their stay.

Self

8/10

Excellent

28 Mar 2026

OSCAR ALI

Clean room

6/10

Pleasant

26 Mar 2026

Damien

Overall, my stay was ok. It was a staycation, which was a bit of an issue because the pool was closed and the food at the restaurant is obviously all frozen. Strange hair on bathroom sink.

Family_with_children

8/10

Excellent

24 Mar 2026

Shannon

The room seemed old and worn. There was an indoor pool but closed because the water quality was bad. The garage was very convenient but good for smaller cars and kind of pricey.

Family_with_children

6/10

Pleasant

23 Mar 2026

Sandra

Overall a nice hotel. Nice amenities like the pool, fitness room etc. Food & room service typically good, prompt service. Valet service is highly commendable very polite group of employees and very prompt. Check in was slow. However, the following from my viewpoint could be improved: I dropped an earring & looked under the couch it was very dirty, crumbs etc.
Room service food is good but they do forget to include some of the food you order - when brought to their attention they bring it quickly. I've stayed at this hotel before & this has happened several times.
My favorite part of this stay was the elevator. I thought the elevator was stuck because I pushed the down button and the light kept going off. I was on my way to an appointment and needed to go so I decided to take the stairs down - from the 14th floor. I got down to the 2nd floor and noticed there was no door handle/knob so I proceeded to go the the 1st floor same problem no way to get out onto the 1st floor. Interesting. Curious at this point I proceeded to go down which led to the basement where the valet employees park the cars. Very dark rather dirty looking & still had trouble finding a door out. Fortunately, a valet came down a ramp to park a car & offered to take me back up which I was very happy to accept. Apparently, early morning according to a reliable source, the elevator is just slow. I discovered the next morning that it appears to stop every few floors causing a delay. Nice to know that now.

Self

8/10

Excellent

23 Mar 2026

DanNell

Rooms and Hotel was very clean. Was disappointed with the room service, our meal was cold.

Family

10/10

Exceptional

23 Mar 2026

Jake

Clean room and excellent breakfast

Self

2/10

Poor

22 Mar 2026

Keely

When I pulled up the valet worker didn’t know where there was grass for my dog to go potty. After looking on my own, I discovered they have zero grass. I had to walk up a hill behind the hotel to find a small patch of grass every time my dog needed to go.

They put me in a room that wouldn’t cool off. The engineer never showed up to fix it so I had to pack up and move rooms. The front desk employee told me he was upgrading my room for the inconvenience. The only upgrade was a patio. That would have been nice but the sliding door was broken and we couldn’t walk out there.

The pool wasn’t open.

I put out my menu that night for an early breakfast that never came.

I could go on. The staff was nice. This hotel wasn’t dog friendly at all, though….if that’s what you are looking for.

Pet

10/10

Exceptional

22 Mar 2026

Clydetta

Pool was very comfortable

Family_with_children

2/10

Poor

21 Mar 2026

Lindsay

A/C didn’t work in the room. Pool was closed with no ahead notice. Fridge wasn’t cold when we got into the room. Really disappointed.

10/10

Exceptional

20 Mar 2026

TERRY

Excellent

6/10

Pleasant

19 Mar 2026

Callie

Pool was closed with no warning. Halls and rooms smelled like marijuana. One room smelled like cigarettes. Staff was friendly and accommodating. Breakfast was good.

Family_with_children

8/10

Excellent

19 Mar 2026

Brent

Property and staff were excellent, Pool wasnt open for some reason!

8/10

Excellent

18 Mar 2026

Melinda

The property was very clean and comfortable. There was a loud noise that was banging periodically through the night that made it hard to sleep. However, the winds were blowing at 50 mile an hour plus so I am sure that that had something to do with it. I didn’t realize there was no parking other than the parking garage that is attached to the hotel and they don’t tell you until you check in that. It is $30 to park there each day. All in all, I would stay there again however if there is a another hotel that is in the same vicinity with free parking, I would probably choose that hotel over this one.

10/10

Exceptional

15 Mar 2026

Beverley

Room was very clean and a nicely renovated. It had a great set up with living/sleeping area. It was quiet. You do have to pay for parking, which I’m not a fan of since I’m paying for the room. Breakfast is separate and expensive. There are many good other breakfast options in the are. I would definitely stay there again as the location is perfect to walk around the Plaza.

Friends_and_family Family

4/10

Poor

14 Mar 2026

BRADLEY

We checked in and went up to our room and noticed room was warm. We turned the AC down in the room and went to bed. We got warm through the night and I’d end up opening a window. My Husband went down with the front desk following morning and they ended up telling him that the AC was out. That was not told to us upon check-in. They told us we could open up a window and that would cool the room off. Remind you, we are in downtown Kansas City, where there are sirens, loud noises, etc. The first day our room was not cleaned and of course we came back and requested housekeeping. It took three days to get our room cleaned. All of this to say the communication amongst the hotel staff was extremely poor.

Partner

10/10

Exceptional

14 Mar 2026

Sarah

The room was huge, and perfect for a family with teens. The pool was indoors and outdoors and a lot of fun. Staff was friendly and helpful. While we could hear other people and traffic, the noise level was decently quiet for a hotel room. Parking was a breeze, check out was simple. All around a great experience.

Friends_and_family Family

10/10

Exceptional

05 Mar 2026

Cecily

This hotel exceeded my expectations! Being in such a high traffic location, I thought it might show wear and tear but it did not. It was beautiful, clean, and the rooms were so quiet and peaceful. The bed was also incredibly comfortable and I slept better than I normally do in hotels. I would definitely stay here again.

Self

10/10

Exceptional

02 Mar 2026

Germaine

👍

Partner

10/10

Exceptional

01 Mar 2026

Douglas

Nice large suite. Quiet and clean. Comfy beds.