Name: Crowne Plaza Kansas City Downtown
Address: 1301 Wyandotte St, Kansas City, 64105, US

6/10

Pleasant

30 Jul 2026

Virginia

The ice machine was not working.

10/10

Exceptional

28 Jul 2026

Maxwell

N/A

8/10

Excellent

28 Jul 2026

Kathryn

Great location but hotel showed signs of aging and not well kept

2/10

Poor

27 Jul 2026

Heather

This hotel double charged me. When I called to express the error, they gave me the run around. When I finally was able to speak to a manager, he was unhelpful, unkind, and did not care that I was double charged and gaslit me about it. He told me they never double charged me even though I have the proof. He kept denying it. I even expressed this double charge put my bank acct negative. He still didn’t care. I expressed I would never stay with them again and he said that’s fine and hung up on me. Worst service I’ve ever had at a hotel.

6/10

Pleasant

27 Jul 2026

Mojdeh

Our experience at this Hotel was unfortunately disappointing, especially considering the price we paid and the expectations we had. The rooms were not as clean as we expected and had a noticeable musty, stale smell. The fitness center was also very disappointing and lacked even the most basic equipment. The elevators were not clean either, and overall, the hotel did not meet our expectations in terms of cleanliness and facilities.

One of the main reasons we chose this hotel was its downtown location, which is very convenient and in a great area. However, despite the good location, the condition of the hotel, its amenities, and especially the cleanliness were not up to the standard we expected for the price.

8/10

Excellent

27 Jul 2026

Jacqueline

The parking garage was a bit over priced

8/10

Excellent

27 Jul 2026

Cassandra

The rooms are comfortable and clean. It is conveniently located within a couple minutes walk to the convention center. The room was pretty quiet. The downfalls were no microwaves in the rooms and the small refrigerator does not have a freezer so if you have a cooler using freezer blocks, you will need to use ice to keep anything frozen. They did say you can bring small items to the desk and they will put them in their freezer, but we decided not to bring frozen food. There is a nice grocery store 2 blocks away you can get food from and go to another floor if yours doesn't have a microwave to use. Ice machines on floors 7 and 8 didn't work so we went to the lobby and got it from the coffee shop. The next day we tried floor 9 and theirs worked.

We would still stay here again and be prepared with our food. The staff, clean rooms,and location are worth staying there again.

8/10

Excellent

26 Jul 2026

Yvette

The staff was attentive and the location was great especially if you need to be downtown.

10/10

Exceptional

25 Jul 2026

rolando

Great location.

8/10

Excellent

24 Jul 2026

Delia

Rooms are huge but thermostats don’t seem to work - too cold or too hot. Bathrooms have no towel racks (besides in the shower too close to the dispensers) and only one hook. Gym was well equipped but DESPERATELY NEEDS MULTUPLE STANDING FANS in front of the treadmills. Half of the elevator directional lights didn’t work. Staff doesn’t always clean rooms when requested. Depot cooks got my breakfast order exactly right the last 2 days of my stay. The shuttle that drives guests within 3 miles is no longer offered. Should have hand soap at the sink by the toilet.

10/10

Exceptional

23 Jul 2026

Heather

Clean, modern furniture and decor. Helpful front desk.

10/10

Exceptional

23 Jul 2026

Jeannie

Hotel was very nice and the staff was very helpful. The air in our original room wasn’t working correctly and the manager happily moved us to another room. I would definitely stay there again.

10/10

Exceptional

21 Jul 2026

Cheri

The staff was friendly and helpful, the food was delicious, the hotel was clean. We had a great stay

Partner

10/10

Exceptional

20 Jul 2026

Caylee

Great location to experiences and dining options. Parking was easy and the room was very well maintained. Staff was friendly and helpful.

Friends_and_family Friends

10/10

Exceptional

18 Jul 2026

EDUARDO

ok ok

Family

10/10

Exceptional

13 Jul 2026

Sean Stephen

Front desk staff was very helpful and rooms were clean. Love the area and how accessible it is to good food and entertainment in the Power and Light district.

Family

6/10

Pleasant

13 Jul 2026

shelley

Rooms are tired. Those close to the convention centre are noisy. Pool was good. Bar downstairs had good food. Customer service ok. Good location close to street car, restaurants and easy to walk around.

Self

10/10

Exceptional

12 Jul 2026

Indranil

Excellent breakfast

Friends

10/10

Exceptional

12 Jul 2026

Carlos

Great location, great staff

Self

8/10

Excellent

12 Jul 2026

Melwyn Steven

Room cleaning was average, beds were made however carpet was very visibly not vacuumed, sink was logged, bedroom door was stuck could not be opened, bathroom light was not working well,

Partner

10/10

Exceptional

10 Jul 2026

Misty

Wonder staff and views! Beautiful part of town!

Partner

6/10

Pleasant

07 Jul 2026

Anthony

Ok

Partner

10/10

Exceptional

07 Jul 2026

RODRIGO

Good

10/10

Exceptional

06 Jul 2026

John

Great location, a couple short blocks from Main St. Staff was friendly and room was clean.

Family_with_children

6/10

Pleasant

06 Jul 2026

Javier

Hotel stuff is helpful and friendly. And withing walking distance to shops/restaurant. Needs major renovation, from the common areas to rooms. Bathroom had an awful sewage smell coming out of sink, carpet worn out and dirty, room could had been cleaner (hair in shower)

Family_with_children

10/10

Exceptional

05 Jul 2026

Franklin

Excellent. Clean room. Fast and efficient.

Self

10/10

Exceptional

05 Jul 2026

Terresa

Place was very nice staff friendly and the food was amazing

Family_with_children

10/10

Exceptional

05 Jul 2026

Jose Javier

Excellent location

Partner

8/10

Excellent

04 Jul 2026

Kristina

Older hotel but nice staff in lobby. Smallish rooms. Great parking! No need to valet and the garage is right next to elevator. Super convenient.

Family_with_children

4/10

Poor

03 Jul 2026

Victor Elizondo

I called the hotel, called EXPEDIA everyone to make sure breakfast was included in my rate as I added it. They said it was going to be included and nothing to worry about. Then going in to the breakfast area it is not great they tell you to go back and talk to the Front Desk as it is not included on your room. I decided to go in even I get charged and then decided to not take it next day. I really hope EXPEDIA fixes this soon because it is very uncomfortable when going with your family and then the staff make you faces as you are arguing about your rate with them even you show them that you paid for it. Overal hotel is just okey for 2 nights, not bad not great.

Family_with_children

10/10

Exceptional

01 Jul 2026

Anne

Super clean and comfy! Great location. Walking distance to the Power and Light District as well as the trolley.

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Karina

Great location and easy early checking

Family_with_children

10/10

Exceptional

29 Jun 2026

Blake

Our room was clean and I loved the beds!

Friends_and_family Family

4/10

Poor

29 Jun 2026

Leslie

The room was a king suite. The room clearly has not been updated or maintained in several years. The layout was terrible, a/c unit does not work properly, bed, sheets and towels stained and overused. I expect far far more from crowne plaza, especially considering the price of the room and cost of a king suite. Would not stay here again and reconsidering crowne plaza overall.

Partner

10/10

Exceptional

28 Jun 2026

Igor

Very good service at the front desk!

Family

8/10

Excellent

28 Jun 2026

Troy

Bathroom was a little dated, but overall everything was good.

Friends

6/10

Pleasant

28 Jun 2026

Joe

Pool area was ok…sun very limited

6/10

Pleasant

28 Jun 2026

Gustavo Juan

My stay was very disappointing and reflected serious leadership and management issues.
The hotel is clearly outdated and does not justify the premium rates it charges. During the World Cup, room prices were nearly three times the normal rate, yet the level of service actually substandard. One of the elevators was out of service throughout my stay, creating long waits, and one day my room was not cleaned at all. When I asked about it, the front desk, housekeeping staff, and even the manager each gave me a different explanation, showing a complete lack of coordination and communication.
The restaurant had issues with guests openly complaining about the service. Coffee place open normal hours with hundreds of people wanting coffee after 1 pm
The most concerning issue, however, was guest safety. A very serious tornado warning was issued during my stay, but the hotel never informed guests to leave their rooms and move to a safer location. Many visitors, especially those from other countries, are unfamiliar with tornado procedures and rely on the hotel for guidance during emergencies. Failing to communicate such critical information is unacceptable.
Overall, this hotel suffers from poor organization, weak leadership, and inadequate management. Charging luxury prices while delivering this level of service and neglecting basic guest safety is simply not acceptable.

Family_with_children

8/10

Excellent

26 Jun 2026

Brian

The room was very clean.

Partner

8/10

Excellent

26 Jun 2026

David

Everything about our stay at the Crowne Plaza, and Kansas City in general, was good. The only thing we took exception to was that the hotel, and almost all other bars and restaurants, charged an additional 20%(!!!) for a \"tournament surcharge \"(???). They should have all been exceptionally happy with the additional business they had. Most of their customers traveled from Europe, Africa, and all across the USA to be there. I think most felt they were being gouged.

Partner

10/10

Exceptional

23 Jun 2026

Ramesh

Very clean, location is perfect, friendly staff. The little 7/11 in the lobby is a winner.

Friends

8/10

Excellent

23 Jun 2026

Paris

Great place to stay just the drive way up front was tight and hard to get around it’s one car only needs to accommodate 2 cars for better access.

Family

10/10

Exceptional

22 Jun 2026

Viviana Edith Chagnay

Todo bien

Self

8/10

Excellent

19 Jun 2026

Deedi

We attended an event at the T-Mobile Center and it worked perfectly for us to just walk from the hotel to our event!

Family_with_children

4/10

Poor

19 Jun 2026

Pedro

The installations of the Hotel are very dated and rooms smell moldy. The food at the restaurant was amazing. location is perfect.

Family

10/10

Exceptional

19 Jun 2026

Abby

Very friendly staff and clean rooms! Beautiful hotel.

Partner

10/10

Exceptional

18 Jun 2026

Federico

Very friendly staff, and everything worked perfect even though the hotel was at full capacity because of the World Cup game.

10/10

Exceptional

16 Jun 2026

Kelley

The location is perfect, and the staff very friendly and helpful!!

Family

8/10

Excellent

16 Jun 2026

Robert

A comfortable bed and desk, nice view, small restroom, good food

Business

8/10

Excellent

16 Jun 2026

Wesley

The hotel staff upgraded us for free to a suite, which was lovely. However, it was clear that the furniture in the suite was dirty and rarely cleaned.

8/10

Excellent

10 Jun 2026

Tim

Great stay!
$30 daily parking.

6/10

Pleasant

10 Jun 2026

Jenalee

The common areas (lobby, restaurants, pool) were great and we enjoyed those spaces. At first glance, the room was good, too, however later found live bugs in both the bathroom and on our bed (dont believe it was bedbugs, just some generic bugs, per Google). I did report to the staff and was responded to with an \"OK, thanks\". I think they could have handled it better. Otherwise, location and price were good, but not likely returning to this location.

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Getachew

CLEAN AND BEST SERICE AND GREAT LOCATION.

Partner

10/10

Exceptional

07 Jun 2026

Joe

Great breakfast. Include it in your reservation.
Easy in-and-out parking at adjacent deck.
Great location.
Very friendly staff.

Partner

10/10

Exceptional

06 Jun 2026

Oshea

Very clean room nice environment great energy and good quality

Partner

8/10

Excellent

06 Jun 2026

Lauren

Our AC wasn’t working properly and they sent some one up to resolve the issue right away. Breakfast was pretty great and the bed was super comfy. Only complaint is that you can hear obnoxious people on their crotch rockets revving their engines.

Partner

10/10

Exceptional

06 Jun 2026

Shelby

Staff was very friendly and rooms were clean

Friends

8/10

Excellent

05 Jun 2026

Becca

Pros- Great location, very convenient. Clean.

Con- extra charge for parking that was not listed when booking

10/10

Exceptional

02 Jun 2026

Raechel

Great location and value.

Partner

6/10

Pleasant

31 May 2026

William

Pro's: Covered, secure parking - albeit expensive. Very comfy beds - pillowtop. Bar in the lobby is great and bar food was excellent. Location great for main street and the street car.

Cons: pretty filthy. Rooms are not clean, so if you are a clean freak, this may not be the hotel for you. Beds were clean \"looking,\" but bathrooms, walls, closets, doors, handles, etc. filthy. Cleaning staff need a supervisor and quality control. Our co2 alarm was ripped out of the wall, just sitting on a ledge. Hallways are dingy and dark. Guest rooms and halls all need an update - especially the old bathrooms.

Breakfast: We paid for daily buffet in advance, unfortunately, buffet is not available if the hotel is low on guests (to \"save money and waste.\")We were asked to order off a menu and select only 1 entree -no extras. (could not add fruit or oatmeal, for example without paying extra.) Also, gratuity expected because buffet switched to menu service. Food was poor quality in general - cheap ingredients. Very greasy. Coffee awful. My toast was the heel of a cheap loaf of wheat. Honestly, don't pay for the breakfast. There is an amazing bagel cafe at 13th and Main Meshuggahs. Go there. I guess what bugged me the most about breakfast was the server's attitude - acting as if she had no clue why we asking about a buffet when I could see the room behind her with all the buffet serving vessels arranged. She knew what we were confused about.

Family

4/10

Poor

29 May 2026

gerardo

room was clean but air conditioning was not working

Partner

6/10

Pleasant

29 May 2026

Laura

Hotel is in decent condition. Lobby is nice, bar and restaurant are nice, and well maintained. Lobby bathrooms were a bit lacking. Didn't use the fitness center. Went to see the pool. Its rooftop on floor 7. Its small, but the rooftop area is decent. The hall carpet seems like it could stand for an upgrade. 2 sets of elevators. The set that goes to parking levels smell odd. Room was pretty standard. Bathroom was well lit but had no exhaust/ventilation fan. There was a significant amount of hair in the shower....so, it obviously wasn't cleaned well. The mirror in the bathroom, when fogged from taking a shower, showed some sort of previous writing/drawing \"shadow\" from something having been drawn on the mirror and then not cleaned well..... no bugs, though, and cean sheets.

Bar and restaurant staff were wonderful. Female front desk staff at check in were not impressive. The young man at the front desk when I checked out was very pleasant.

Friends_and_family Friends

10/10

Exceptional

29 May 2026

Patricia

It was a really pretty hotel

Friends

10/10

Exceptional

29 May 2026

Janet

We just completed a four day stay. The hotel was quiet, beds comfortable, and staff was helpful.
I will point out we chose this location because it was near to many places we wanted to see and because the website said there was a shuttle that could take us within a 3 mile radius. When we got there, we found out the shuttle was no longer running due to lack of drivers.
Parking was pricy. We used our guest card to scan in and out of the garage. The first scanner didn’t work. There was a smaller scanner hidden behind (unlabeled) for guests to scan. We had to get out of our car and point this out to other guests because they too were confused. Good signage is golden.
Overall, our stay was good and we will certainly recommend.

Family_with_children

6/10

Pleasant

29 May 2026

Jessica

Hotel room was nice, working the thermostat was a little difficult. The shower bath would fill up with water when showering. Plumbing is needed for bath tub.

Family

10/10

Exceptional

28 May 2026

Jauna

Easy access to walk around and clean room

Self

10/10

Exceptional

26 May 2026

Kimberly

My stay was great. Room was clean, great view. Hotel was very nice, staff very helpful and accommodating, variety of food and snacks at the lobby.
Shrimp tacos at the bar were delicious.

Self

10/10

Exceptional

25 May 2026

Norma

Friendly staff excellent location

10/10

Exceptional

24 May 2026

Katherine

Parking garage under the hotel was very handy. Great location. Room was very nice and had a great view. Bed was very comfy. Staff was super friendly and helpful.

Partner

10/10

Exceptional

22 May 2026

Chad

Room fridge needs upgrade

Family_with_children

8/10

Excellent

19 May 2026

James

Bar service and food for the bar was amazing

10/10

Exceptional

18 May 2026

Jennifer

It was very clean, friendly staff and conveniently located. We will be back.

Friends_and_family Family

8/10

Excellent

18 May 2026

Krysta

Room was fine, bathroom had quite a bit of dust and was dated but nothing bad. Was a nice short stay!

Family_with_children

10/10

Exceptional

16 May 2026

Sara

The bar staff was fantastic

6/10

Pleasant

16 May 2026

Jason

Old hotel that’s needs to be updated, terrible elevator set up - guests constantly waiting for several minutes. Specifically as it pertains to the parking garage. Location and staff were really good.

Family_with_children

10/10

Exceptional

14 May 2026

Brandon

Didddddddddddddddddddolflfkkfkkfkfkkfkf

6/10

Pleasant

12 May 2026

KIRK P

Easy access

Partner

10/10

Exceptional

11 May 2026

Charylle

Breakfast menu was good. Staff were helpful and friendly.

Self

6/10

Pleasant

11 May 2026

Melinda

Paying $30 a night to park is a little crazy

Partner

10/10

Exceptional

07 May 2026

Jerald

I have stayed in many hotel rooms and most of them were not perfect. Neither was this one. But this one probably still rates 5 stars. Most everything was very good. We has two problems. When we pulled the plug on the tib faucet to start the shower, the plug still left a significant amount of water draining from the tub faucet. Also there was not enough light in the clothes closet to see the clothes. That could be easily fixed. Everything else made for a very nice stay.

Partner

10/10

Exceptional

06 May 2026

gary

Rooms were nice and clean, very friendly staff. There’is a nice coffee bar.

10/10

Exceptional

05 May 2026

Lori

Staff was great, room had a little wear especially bathroom door and tub

Family_with_children

10/10

Exceptional

03 May 2026

Amy

Great stay! Room was clean, parking was easy and staff was nice!

6/10

Pleasant

02 May 2026

Jai

The decor was hodgepodge the room was clean enough but the bathroom had the smell of a sewer I believe from the sink. The shower was good the provided toiletries were adequate. But the smell in the bathroom was horrible. Some of the staff didn’t have the time of day others were friendly

Friends

10/10

Exceptional

01 May 2026

Sonia

Clean room, excellent breakfast, excellent location

10/10

Exceptional

01 May 2026

DENISE

Didn't get any breakfast while there, but lunch and dinner were delicious! All staff I encountered were very friendly and helpful. Our car was very safe in the garage. Our venue was only a 2 min walk down the street, so it was great to be able to park it and walk.

Partner

6/10

Pleasant

30 Apr 2026

Stacey

While the property is nice, they should not advertise there is a complimentary local shuttle. We were counting on a shuttle to a concert at T Mobile center. I am handicapped and can not walk that far. This is the second time I have booked this property only to find out there was no shuttle available again. I think I’ve learned my lesson!

Partner

6/10

Pleasant

30 Apr 2026

David

Average to good overall
But very confusing with different explanations
from different employees about parking and breakfast onsite

Partner

10/10

Exceptional

30 Apr 2026

Jonathan

Had everything I needed. Elevator could use some love though.

Self

10/10

Exceptional

29 Apr 2026

Doren

Yes

6/10

Pleasant

27 Apr 2026

JUAN

Property needs work.

10/10

Exceptional

21 Apr 2026

Tera

Great location!

Partner

10/10

Exceptional

16 Apr 2026

Nick

Room and staff were excellent.

Family_with_children

10/10

Exceptional

15 Apr 2026

Fiona

Great staff and lovely room on high floor.

Friends_and_family Family

10/10

Exceptional

14 Apr 2026

Aniel

Excellent property and an even better location. Very friendly staff and wonderful accommodations.

Partner

10/10

Exceptional

13 Apr 2026

Sheila

Great

8/10

Excellent

13 Apr 2026

LaTanya

Need microwave in room

10/10

Exceptional

12 Apr 2026

Stacy

Staff was super friendly. The views were great. Everything was within walking distance. Would definitely stay there again.

10/10

Exceptional

10 Apr 2026

Barbara

When we checked in, the staff was very friendly. They offered us champagne or wine or complimentary breakfast for our Anniversary. Our room was clean. The location worked out well & was convenient to ride the KC Streetcar.

Partner

8/10

Excellent

05 Apr 2026

Tiffany

I got a room there for Planet Con because it was really close to the convention. However I did not enjoy my stay because they did not have any handicap parking at the hotel. I had to pay for parking at the end of the block. I had to walk a long distance and that was extremely difficult due to my disability.

Family