Name: Hotel Phillips Kansas City, Curio Collection by H
Address: 106 W 12Th Street, Kansas City, 64105, US

4/10

Poor

15 Jul 2026

William

The property staff was not very helpful. We received 1 towel on Monday, 2 every other night. They sprayed the rooms with an air freshener so strong it made my wifes throat close up. The coffee in the lobby wasn't consistent. The free water was out for 2 days. The only plus about this property was location. There are several hotels in the area for our next trip.

Friends

6/10

Pleasant

13 Jul 2026

David

I was in Kansas City for the World Cup and selected this hotel because it has a great location in downtown Kansas City. However the hotel seemed very overpriced given its lack of amenities. The rooms were clean, but very basic and seemed in need of updating and renovation. The carpets were fraying and the water and ice machine on one floor was out of order. The hotel has a gym, but no pool. It does have a restaurant but we didn’t try it.

Friends

10/10

Exceptional

13 Jul 2026

Janet

It started with the valet staff as I pulled up, they were so friendly, kind, and accommodating. Then the staff at registration were the same, extremely kind, caring and accommodating. They said if I didn’t like the room on the fourth floor just to let them know and they would find me a different room. But I ended up staying in the first room. The room was clean and everything I expected. I then had breakfast in the hotel restaurant and I believe Roger was my waiter and he was very kind and attentive as well. I cannot say enough good about this property. I will be back!

Self

10/10

Exceptional

12 Jul 2026

Cortney

Beautiful building, kind valet and great location

Self

8/10

Excellent

12 Jul 2026

Josh

bathrooms could be bigger. lacking serious ventilation as well. would like the ability to put a cot in a room

6/10

Pleasant

12 Jul 2026

Fernando

No service.. empty brain over priced way way

Family_with_children

10/10

Exceptional

12 Jul 2026

Amy

Great location and beautiful property. Right in the heart of Kc

Partner

8/10

Excellent

08 Jul 2026

Anel

I enjoyed that the property was near restaurants and bars. Everything was walking distance.

Self

4/10

Poor

04 Jul 2026

Byron

Ac in my hotel room had went out. I will say that I was able to get in another room within 30 mins. Downside the room had no towels, mold in the bathroom and the vent in the bathroom in the ceiling was missing.

10/10

Exceptional

04 Jul 2026

Andres

Great experience !

Friends

8/10

Excellent

28 Jun 2026

Cynthia

please provide a bottle or two of drinking water . In the room . Have it on the tray with the 40 dollar bottle of whiskey . We were dying of thirst after a late night out .
Never mind trying to find the ice machine .
We pay for what we get .. ty otherwise

8/10

Excellent

28 Jun 2026

Patricia

I was there for Netherlands Orange Bus fan walk. Really close to Power and Light plaza where match was played on large screens and was the start of fan walk. Went to coffee shop around the corner. Didn't get hotel breakfast. Room had large bottles of lotion, bath gel, shampoo and conditioner. TV in middle of room was odd. I rather have sofa in the middle, and TV by the wall so watch from the bed. Have to request to get fridge and microwave in room, otherwise you won't get it. I had asked for room with higher floor and was glad to receive it.

Self

8/10

Excellent

26 Jun 2026

Peggy

Our room was extremely small for two people. But the hotel was lovely.

Partner

6/10

Pleasant

26 Jun 2026

Mariela

The hotel is centrally located. However, I didn’t find the front desk staff to be particularly friendly.

The rooms are average and lack quality amenities. I was surprised that the hotel only provides two complimentary bottles of water for the entire stay—the only hotel where I’ve ever experienced this. There’s a coffee maker in the room, but no additional water to make coffee.

The cleanliness of the toilet leaves a lot to be desired. I requested a thorough cleaning, but it remained just as dirty.

Overall, I was disappointed with this property.

Family

10/10

Exceptional

26 Jun 2026

Danielle

Great location for the concert, friendly staff and clean facilities.

10/10

Exceptional

25 Jun 2026

Eric

Edmund - front desk - was great! will comeback - everyone great!

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Efrain

Convenient location in downtown.

Family_with_children

6/10

Pleasant

22 Jun 2026

William

The housekeeping services were really inadequate. The front desk staff was unfriendly and uninformed about even basic services and at answering basic questions. The elevators were small and slow, and for most of our visit only one of them was working. They really need to reeducate their front desk staff and beef up their housekeeping services.

The restaurant staff was friendly and helpful. Fran, the bar supervisor, was absolutely fantastic. The PS speakeasy on the lower level was great and their Thursday night live jazz is a must.

Partner

4/10

Poor

20 Jun 2026

Sebastian

El hotel no es lo que se ve en las fotos , está muy venido a bajo , las piezas feas , con las paredes mal pintadas , con humedades en las paredes , los muebles viejos y algunos rotos , es muy fea esta opción de hotel. Y unas de las cosas que me llamaron la atención es que en ciertos horarios no tienen personas para asistirte como no tener a alguien para que se asista con las maletas

2/10

Poor

18 Jun 2026

marcelo

Realmente no se lo recomiendo a nadie deberian poner fotos reales

Friends

10/10

Exceptional

17 Jun 2026

Alicia

Great location, staff was super nice and helpful! The hotel was very well maintained: clean; and slept great! Very comfy bed and pillows; always fresh.

Friends

10/10

Exceptional

14 Jun 2026

Beth

Attractive, well-located hotel! The room was quite nice with excellent bedding. The restaurants are great and convenient. Good gym and nice staff! Wonderful find!

Partner

6/10

Pleasant

13 Jun 2026

Tammy

Loved the speakeasy. Bri was amazing!

As far as the room, the bathroom was dirty and I mean DIRTY! It looks like it hasn’t been properly cleaned in months. I have pictures I will happily share. This is how dirty the floor was. It had an old contact lens amongst other dirt and grime around the sink and in the corners. The shower had mold growing in the corner. A little bit of bleach goes a long way! The towel knob was falling off the wall.

The rest of the room seemed nice. They did not have an extra blanket in the room and I was told I was lucky to even get one when the front desk delivered one.

It wasn’t a bad experience, just would have preferred for things to be cleaner.

Ice machines did not work and no fridge in the room.

Self

8/10

Excellent

13 Jun 2026

tara

Clean and friendly would like to see the historic side

Friends_and_family Family

8/10

Excellent

12 Jun 2026

M. Lee

Great location in the heart of KC. Brief walk to Milwaukee Delicatessen which we love. The hotel is really pretty and steeped in history. We love that Hilton renovated and saved this piece of heritage for us to enjoy! The P.S. Speakeasy had amazing drinks and we loved the Jazz trio that was playing.

Partner

10/10

Exceptional

12 Jun 2026

Keith

New school art deco hotel in heart of KS, highly recommend!

Family

8/10

Excellent

10 Jun 2026

michael

Great atmosphere at the hotel. The speak easy is a blast. Italian restaurant was good. Service and staff were friendly and helpful. Would stay again and recommend.

Partner

6/10

Pleasant

09 Jun 2026

Ron

We will probably not re book this property. The building and location are great and walking distance easily to grab streetcar- that part was awesome. We were never greeted at anytime entering or leaving building. —staff acted like they didn’t want to be there. Thank yous were said but only at check out. The place was not busy- but getting ready for FIFA crowds. No one we asked- valet and front desk could tell us where the streetcar station was…? It’s literally around the corner. We didn’t get housekeeping as she came at 4ish and we had just returned for the day to get ready for dinner plans. . She was dismissive and didn’t offer any towels or anything. We just stated that we had just returned. Floor/ carpet was wet in areas at check in. Everything else was clean and nice. Requested a fan a couple of times. We did receive it- but front desk seemed annoyed for the request. I love KC and we were on a staycation. I was disappointed that this would be the energy for all the excitement about to happen around town. We had a great time- but the staff definitely were not interested in our stay:(.

Friends_and_family Family

4/10

Poor

08 Jun 2026

Brandi

First off. I never take the time for reviews. But for my fellow travelers, this time, I will make an exception.
Front desk staff extremely rude. Rooms dirty dust everywhere and you can tell that the place is not well kept. No basics like refrigerator or microwave. Had to request a microwave be sent to my room again. Staff very annoyed.
Tried to bring up some issues to the management and they said “will pass that on to the appropriate department”. I think we know what that means.
Zero air conditioning in hallways or elevators.

Will say the men and women outside of the hotel running the valet service were spot on. They were fast they were friendly, and they were on it! Kudos to you guys.

10/10

Exceptional

08 Jun 2026

Laurenn

Room was clean and icy cold upon arrival. No fridge =( but it was just a short one night stay so not the biggest deal. We had some fun drinks at the speakeasy after our concert.
Amazing bed and shower. Easy walk to power and lights district. Would stay again if in the area.

Partner

2/10

Poor

07 Jun 2026

Julie

When we arrived at the hotel to check in they did not honor our hotels.com reservation even after a representative from hotels.com called the front desk. So we were unable to check in and late for a family wedding

Friends_and_family Family

8/10

Excellent

07 Jun 2026

Lindsey

Room was pretty clean. Some misc hair in the bathroom, can tell the corners dont get much attention. Bed was OK. Pillows.... trash! Hard as rocks i had to go buy a pillow so I could sleep. Staff was nice for the minimal interaction I had. Hotel is close to lots of things to do and places to eat. Lots of free activities within walking distance. Super neat old cozy vibes inside the hotel. Would definitely stay again for the price.

Partner

8/10

Excellent

31 May 2026

Jessica

The room was clean. The decor was cute. Just be warned the hours for room service are not the same as the restaurant hours.

Partner

6/10

Pleasant

31 May 2026

Mike

Check-in was at 4. Couldn't get in until after 4. Was told I needed to wait. As I waited other people walked in and got checked in right away. Went back up and asked then was checked in. Sink in room 1601 isn't draining very fast. Tv kept going off the channel and had to reset several times. Staff sent maintenance up but we were wanting to nap so we just felt with it. Also, you have to stand in front of the water to turn the shower on? Didn't think it was as nice as it has been in the past.

10/10

Exceptional

31 May 2026

Mandy

Hotel was beautiful and clean. Great friendly customer service. Beds were comfortable

Friends_and_family Family

6/10

Pleasant

30 May 2026

Linda

The place is beautiful but it would have been nice to know there is no parking near the hotel. If you want to park you have to pay, that’s just really inconvenient.

Friends_and_family Family

8/10

Excellent

30 May 2026

Katie

Great hotel, great location, and a lot of history! The only thing that needs work is the beds, both of our rooms the beds sunk down in the middle! Will stay again tho.

8/10

Excellent

25 May 2026

Katherine

The hotel is conveniently located and has a more unique theme (art deco-esque). The room itself was fairly standard - quiet but kind of sloppy (paint job was meh but that didn’t impact our overall stay). The biggest thing that stood out was that there was a very dirty spot on the bathroom wall.

Partner

10/10

Exceptional

25 May 2026

Glenna

The staff on duty were so helpful. When I had an issue, the manager took care of it immediately. The speakeasy was a good time and the food served there was delicious.

Family_with_children

6/10

Pleasant

22 May 2026

Blake

The shower door was unusable for my wife. I had to muscle the door open and shut. When we left the employee at the front desk said they knew it was that way. I told him they should get it fixed before someone else gets that room.

Friends_and_family Family

8/10

Excellent

18 May 2026

Christine

Good experience overall, and very easy to send them with my car. Overall found the place a little grungy for the price like there was a stain on the carpet and something on the wall that looked spilled. Not disgusting just not spotless I would say. The coffee was never there in the morning it felt like and that was a little annoying. However overall good experience, felt safe and comfortable so good experience overall.

Friends

2/10

Poor

17 May 2026

Michael

Horrible!Horrible! DO NOT STAY HERE!. There was literally no parking so had to pay $50 a night for valet parking. No fridge in the rooms! Ice machine was broken on the floor! There was no continental breakfast offered. I paid for what I thought was breakfast meals for my stay. Breakfast is available in the restaurant and although they advertise a buffet there was none! Had to order breakfast from the restaurant and it was changed to my room so what did I pay for when I booked the room? Avoid this place like the plague!!!!

Friends

4/10

Poor

15 May 2026

Shawn

At check in the gentleman with longer hair barely even looked up at us. Once in our room we discovered yellow crusty stuff on our bed. We let the front desk know and said that we would be out for a while and would like it to be addressed before we got back. Over 4 hours later when we returned it was still there. We went back to the front desk and spoke with the same gentleman with a beard and glasses that we had brought the problem to earlier. He told us housekeeping was gone for the day now and he would try to get the porter up to address it. We gave them one hour and no one ever came. We couldn't even use our expensive room because the same stuff was also on the bench. Went back down again, this time more frustrated and they tried to move us to a queen room on a lower floor. When we were coming from a king room in the corner. We checked that room and it was in poor shape so they put us in another queen room on the 11th floor. This room was clean with a little more space.
The shower the next morning was like a warm trickle, i could barely wash my hair.
We tried to stop in the Italian restaurant for a drink later that evening and it seemed as if the bartender didn't want us there. Then without notice of last call or any communication she through our bill in front of us and our friends who were there with us. The service at breakfast was a little better but didn't have the first two things I tried to order from the menu. Overall poor experience. Stay at the much nicer hotels

Friends

6/10

Pleasant

15 May 2026

Breaunah

second time at this stay. my first time was amazing! thank goodness it was for my birthday and not during this time for an event. The service was not so great. I requested for things and didn’t receive them until the night before I left and they made me go to the lobby to get items. I never had to do that unless it was a cheaper hotel:/

Business Self

6/10

Pleasant

13 May 2026

Mayshonna

Throughout my entire stay, my room strongly smelled like rotten eggs. I’m assuming it was coming from the shower drain, but it made my stay terrible.

Self

6/10

Pleasant

12 May 2026

KHALED

a

10/10

Exceptional

11 May 2026

Dijana

Room was clean. Lobby was absolutely beautiful

Partner

6/10

Pleasant

09 May 2026

Ryan

Nice spot if you like nostalgia.

Partner

10/10

Exceptional

04 May 2026

Lee

Room was amazing just a weird shower setup but it worked. Had an amazing dinner at the attached Italian restaurant and then a wonderful end to the evening having a few drinks at the PS Speakeasy. All in all a wonderful stay.

Partner

8/10

Excellent

04 May 2026

Pam

Clean

8/10

Excellent

04 May 2026

Eliza

Great location in downtown KC. Close to the free trolley and good restaurants. Hotel was cool with a vintage vibe.

Friends_and_family Family

10/10

Exceptional

04 May 2026

Sarah

Convenient location, really neat building. The rooms were spacious and well decorated and we loved going downstairs to the Speakeasy! Would definitely stay here again.

Friends_and_family Friends

10/10

Exceptional

03 May 2026

Khary

Everything was great as far as the hotel and the restaurants inside. The only issue I had was with Valet parking. They say it takes 10-15 minutes for your vehicle to arrive but me and my wife waited about 40 minutes for our vehicle

Partner

10/10

Exceptional

03 May 2026

CAROLE

Didn’t eat there

Friends_and_family Family

8/10

Excellent

02 May 2026

Brett

Very hands-off staff and few amenities. Attached restaurant was meh.

Self

8/10

Excellent

28 Apr 2026

Zach

It’s a well kept place with comfortable beds and a decent amount of space. My issues were that the window blinds were tough to close, and the shower door gets stuck

8/10

Excellent

28 Apr 2026

Suzan

Great corner room (2005). But no fridge.

The check-in gal was great but the check-out guy has zero hospitality....no greeting, no thank you ....nothing for gracious representation of hospitality industry worker.

Self

10/10

Exceptional

27 Apr 2026

Melina

Great location! Walking distance to nice restaurants. Hotel is well maintained and the rooms are comfortable.

Business Friends

10/10

Exceptional

18 Apr 2026

Daniel

Lean room

Friends_and_family Family

10/10

Exceptional

16 Apr 2026

William

Yes

8/10

Excellent

15 Apr 2026

Becky

Clean but in need of updates/repairs

Self

2/10

Poor

12 Apr 2026

Melissa

I was given an \"upgrade\" from a two-queen room to a king suite with a king bed and a fold-out bed. I was told blankets and pillows would be delivered so the fold-out would be usable, which, by the way, would require moving furniture to do so. I followed up on blankets/pillows three times, and finally, at midnight, I gave up. The \"upgrade\" was a lie, and I ended up paying over $400 for a space that was, for all intents and purposes, unusable. Add to that the fact that the entire lobby looked like it had been hit by a tornado, and the extremely rude staff. I will definitely not book there again, which is unfortunate because the location is ideal.

Friends

10/10

Exceptional

12 Apr 2026

Alexander

Hotel Phillips has a great downtown location. Beautiful lobby. Staff were all very helpful.

Self

10/10

Exceptional

09 Apr 2026

Tanner

Room was cozy and clean, great view.

Partner

6/10

Pleasant

08 Apr 2026

George

The check-in was terrible. I received two cards. Neither would open the door. Returning to the registration desk, I was told it would take five minutes to get some help. Then I was told to go to the room. A technician was able to open the door. He said he would recharge the battery.

Later, I went to have dinner at Tavernonna [which was terrific]. I returned to my room. Again, neither card would open the door. So I returned again to the registration desk. They told me to return to my room. A different technician was able to get one key to work. He said he would recharge the battery.

What a frustrating experience.

Self

8/10

Excellent

08 Apr 2026

Pamela

Friendly staff and the room met our needs.
Suggestions: better pillows and offer sanitizing wipes in the fitness room to wipe down equipment.

Partner

10/10

Exceptional

05 Apr 2026

Jeffrey

Nice place and friendly people.

10/10

Exceptional

02 Apr 2026

Susan

Great stay. Restaurant food was disappointing but the hotel was nice.

10/10

Exceptional

30 Mar 2026

Robin

The room was clean and staff friendly. They held our stuff for us while we spent some time before check in. Valet staff was very friendly. Speakeasy was a fun hangout.

Partner

10/10

Exceptional

29 Mar 2026

Dan

Great staff. Extremely convenient to get to the convention center.

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Michael

Clean room and good front desk service

10/10

Exceptional

27 Mar 2026

David

Awesome property with a great speakeasy bar/great cocktails.

Partner

8/10

Excellent

26 Mar 2026

Larry Shiraz

the location was very good. Easy walking to the main street where the convenient Tramcar could be found. Use that to head to the many local attractions on the way to the Country club district.

Friends

8/10

Excellent

23 Mar 2026

Aaron

Yes

Self

10/10

Exceptional

23 Mar 2026

Cynthia

No late check outs available.

10/10

Exceptional

22 Mar 2026

Cailin

When I got there my air wasn’t working. But I was able to easily get ahold of the staff. They sent maintenance up and he took care of it asap for me. It worked perfectly the rest of my stay. Thank you for that. Also my room had a beautiful view of downtown!

Self

8/10

Excellent

21 Mar 2026

Mark

It’s an older hotel, needs some updating.
Excellent location, ten minutes either walking or taking the cable car to sites and restaurants.

Partner

10/10

Exceptional

21 Mar 2026

Rachelea

My favorite part is getting a thermostat you can control .

Partner

4/10

Poor

20 Mar 2026

Aaron

Elevators are old and slow. I had to wait over an hour for valet after

10/10

Exceptional

19 Mar 2026

LaVonne

Nice location within walking distance of convention center and power and light district

10/10

Exceptional

18 Mar 2026

Erin

Yes, A lot to Do Near By. Plenty of Reaturants to choose from in the Area

Partner

10/10

Exceptional

16 Mar 2026

Jennifer Ann

The 20th floor room was large and well appointed. Bed was ok

10/10

Exceptional

15 Mar 2026

Joshua

A+

8/10

Excellent

15 Mar 2026

Jeanine

Excellent location within walking distance to T Mobile Center. Would have appreciated more K-cups in the room.

10/10

Exceptional

15 Mar 2026

Jordan

Clean room. Great area to be downtown and check out everything. Valet parking unless you want to walk alittle bit to an over night parking garage. So probably just do the valet unless you are good with walking to garage.

8/10

Excellent

14 Mar 2026

Arnold

Some of the staff at the front desk could be a bit more friendly.

8/10

Excellent

09 Mar 2026

Debbie

Front desk staff was super nice. The room was clean

10/10

Exceptional

05 Mar 2026

Christopher

Everything was great!

10/10

Exceptional

05 Mar 2026

Bailey

Clean room, beautifully decorated, were very accommodating for my wedding photos.

Partner

10/10

Exceptional

04 Mar 2026

WEI

Friendly staff. Easy to walk to the convention Center and easy for everything.

Family_with_children

10/10

Exceptional

03 Mar 2026

Zachary

The room was amazing and I was so happy to get it a good price . Great location for downtown with friendly and helpful staff.

Partner

10/10

Exceptional

02 Mar 2026

Jacinda

Beautiful property in downtown with easy walking to attractions and dining.

10/10

Exceptional

01 Mar 2026

Alyssa

Everything was wonderful! Rooms were very nice and the staff was friendly! I would definitely go back!!

Friends

6/10

Pleasant

01 Mar 2026

Jessica

Amenities were upon request only and the fridge that was brought up would not stay closed the TV didn’t work, but only a few hours of our stay.

Partner

10/10

Exceptional

27 Feb 2026

LaDawn

Clean room and friendly staff.

10/10

Exceptional

25 Feb 2026

STACY

The hotel is beautiful & unique. The staff were available by text & took care of any needs! Would return again!!

Family

10/10

Exceptional

24 Feb 2026

Brandi

Great location!

10/10

Exceptional

22 Feb 2026

Allison

Excellent

Friends_and_family Friends

4/10

Poor

08 Feb 2026

Austin

The room was very dark and felt very dated. Also, our view was horrible. The side of a building that multiple people lived in.

8/10

Excellent

08 Feb 2026

Joshua

I love how the hotel is updated but all upgrades stayed looking like the era the hotel was built. Our room was mostly clean. I did notice a breaking bed leg and looked under and saw an old water bottle. Every staff member we interacted with were great.

Partner