Name: Baymont By Wyndham Kansas City
Address: 501 Southwest Blvd, Kansas City, 66103, US

10/10

Exceptional

24 Jul 2026

Lamont

The hotel didn't have elevator and the most disappointing is the swimming pool was closed down not working.

4/10

Poor

23 Jul 2026

Patrick

This motel’s best days are far in the past. Room smelled awful. Refrigerator did not work. Bed worn out. No desk chair. One chair in the room was worn out. I would absolutely not recommend this motel to anyone. Do not be deceived by the pictures posted of the rooms. Never again will I even consider staying here.

2/10

Poor

23 Jul 2026

Sharon

Dirty. Massive amounts of broken glass in the parking lot. AC worked but had a high pitch squeal. None of the entrances to the outside were secured, broken window in entry door with plastic taped over it. Staff at check in were using a tablet instead of a computer and wrote the Wi-Fi and room info on a post-it note. My key card was deactivated on the second night and the on-duty manager was rude and acted like I was trying to sneak in a room. Shower only had a trickle of water. Fixtures were old and stained. No second day service to the room. Breakfast was skimpy. I would not recommend this hotel and am truly surprised a major hotel chain is associated with it. I would have left if there had been other choices during this time frame. Dump is the best description I can give.

10/10

Exceptional

21 Jul 2026

Breanna

The property, room, and staff were wonderful. My only critique is that it would’ve been nice to know that I was going to have to put down $150 security deposit when I checked in. I would’ve liked to have known that little tidbit when I was actually booking the room so that I would’ve been for that request.

Family

2/10

Poor

20 Jul 2026

Sarah

Online pictures are miss leading.... Rude staff dirty rooms..... No ice buckets lamps don't work ..... The worst hotel I've ever stayed at

Family_with_children

2/10

Poor

20 Jul 2026

Katy

When we arrived late at night, there were fire trucks everywhere. We finally got to our room at midnight. Everything smelled of smoke. The shower knob was gone and the shower hose leaked. The ball valve on the toilet was broke. We checked out a day early and have not received a refund for the second night.

Partner

10/10

Exceptional

19 Jul 2026

José

No me gustó que estuve 3 noches y nunca fueron a hacer limpieza a la habitación

Friends_and_family Family

2/10

Poor

19 Jul 2026

Harrison

Staff was friendly. Parking was convenient. Had several Showtime channels.

The room smelt like mold, found it came from the bathroom; probably because the shower pan didn't have a rise, it all sloped and flooded the whole bathroom. The metal drain in the middle of the bathroom was missing the center with jagged edges, you could rip your foot open if not careful. The shower was missing the handle for the water; you had to grip the center piece and turn it with all your might. The shower was a hand held type, it leaked where the hose connected to the pipe. There was one pull down style curtain that had a hole, anyone could walk up and peak in your room. The light to the left side didn't work and was hanging down in pieces.

Only one employee does breakfast and when they don't want to show up you don't get the breakfast you were promised, including coffee. The only thing cooked is the scrambled eggs and sausage, everything else is cereal or self-made waffles; Apparently no one on the staff know how to turn on the waffle iron or how to add coffee to the coffee machine.

Self

2/10

Poor

18 Jul 2026

Darci

The room was clean. The rest of the hotel looked run down. The pool was not operational. There was a fire at 10:40 at night. I guess a dryer started on fire. We didn’t get back in our room until 11:45 at night. The halls were full of smoke, my room smelled of smoke. I woke up with a headache and congestion. Staff never checked on guests after fire. I had to leave at 5:30am because I was traveling to Ohio. When I checked out no staff asked me how my accommodations were. I got little to no sleep. Will never stay here again!

Friends_and_family Family

4/10

Poor

18 Jul 2026

Barb

I was looking for a motel close to KU Med Center as I had two appointments back to back days. I wanted something not costing in the upper $100's for the little time I would be using the room. When I was looking I found this one and seeing who owned the motel I thought it would be nice for the price, wow was I wrong. The first room I got was definitely not looking anything like the pictures. The TV didn't work so I tried calling the office multiple times but no answer. So I drove down there and they put me in another room. It was nothing like the pictures at all either. The lights around the room didn't work, the bathroom light was so dim I could hardly see, my air conditioner quit really working half way through the night, the blinds were all tore up and the coffee maker didn't work. There was no clock in the room, so no alarm clock. It was free of bugs and the bed was nice. The door coming in from the outside was broken and they had attempted to fix it which made it nearly impossible to get it opened. The swimming pool was closed, never even had the cover taken off. It could definitely be remodeled and new amenities put in but they say you get what you pay for. If they would spend the money to make needed repairs it would be a very nice motel located in the perfect area.

Self

4/10

Poor

18 Jul 2026

Nick

Whew…where to start. No TV remote control in our first room…graffiti on the luggage bench in the first room…tried to take a shower and the handle fell off. Asked for a new room which they happily put us in. New room had plastic over the smoke detector but the shower worked and no graffiti on the luggage bench. The gym had multiple machines that were falling apart. The treadmill belt slips when you run. Just overall, not a good spot. Rated a 2/5 only because the two different ladies at the front deck were very friendly and apologetic. Definitely won’t be back.

Friends_and_family Friends

6/10

Pleasant

17 Jul 2026

Hewuar

No servía la piscina

Family_with_children

2/10

Poor

17 Jul 2026

Steve

Worst hotel ever!!

2/10

Poor

13 Jul 2026

Trinidad

That hotel was totally abandoned; smells-fire alarm hanging just from a wire . Exit doors didn’t lock.
Staff not helpful with information about anything- they didn’t provide WIFI or breakfast information at all.
Never back

Friends_and_family Family

6/10

Pleasant

13 Jul 2026

Brian

The hotel was okay, but I wouldn't say it was worth the price I paid for it. The hotel was clean and the beds okay (pillows were a bit too firm). I was in for the World Cup with my brother, so that's probably why it was like $450 a night, something you would normally expect to find in the heart of the city at a higher end hotel, but the hotel is about two miles inside the Kansas side of K.C., which is not accessible by public transportation; yet, the area is safe and quiet.

Friends_and_family Family

2/10

Poor

11 Jul 2026

Mario

Made the reservation for the wrong night which is totally my fault , however when I asked for a little help the person behind the counter reminded me that it was my fault and told me to leave the property.

Self

10/10

Exceptional

10 Jul 2026

LUIS M

👍

Self

6/10

Pleasant

09 Jul 2026

Mario

Went to check in and took about 2-3 hours to get our rooms cause of house keeping weren't ready with the rooms bo discount or anything cause we reserved our room online.

Partner

2/10

Poor

08 Jul 2026

Michael

The neighborhood is sketchy and there was broken glass in the parking lot from a car break in. I felt unsafe parking there and staying at this motel so we left and did not stay, finding a different hotel.

Family

2/10

Poor

07 Jul 2026

Emiliano

The room smelt awful like mold and cigarettes. And the toilet did not work.

Partner

2/10

Poor

06 Jul 2026

Anthony

I try really hard not to leave bad reviews. I rented this room so that we could go swimming. We were already gonna be out there anyway heard afterwards that it’s like the main place. I shouldn’t rent From. They would not let me back out even though I had the insurance protection and everything so we go ahead and drive all the way out there right as we pull in there’s like three or four parking spots empty because there’s shattered glass everywhere where people have been probably breaking into cars we go in just the feel of it was off they gave us a room in a building all the way at the end where the door to get in the building someone tried to break into the glass was all shattered in it the bathroom we had had no shower curtain. My daughter had to try to take a shower without a curtain. They didn’t give us the Wi-Fi password could not find one working ice machine and my husband and I had to keep switching off one of us staying with my daughter because she was terrified to be by herself there because it looks like they get broken into all the time the pool was completely empty room was really hot most uncomfortable bed I’ve ever slept in husband and I both woke up in so much pain like we were sleeping on concrete. I wish I had anything good to say the fridge didn’t even work right couldn’t fit anything in the freezer but it froze all of our soda early one roll of toilet paper in the bathroom I know they were really busy, but the room still should’ve been taking care of better

2/10

Poor

04 Jul 2026

Nini

Room description is inaccurately! Room was booked for 5 guests with a sofa bed and when we arrived to the hotel and got the room all they have is a chair.. no rollout beds or sofa bed. Requested a bigger room or upgrade but they don’t have any, staff stated that pictures of the room were from old management.

Family

6/10

Pleasant

03 Jul 2026

Thomas

The beds were fine and the shower had good pressure. Breakfast was simple but it was nice to get a quick meal before leaving.
Hotel could definitely use an update and better cleaning (carpets in room and hallways were not cleaned recently).
The hotel was really convenient to food places and getting back on I35.

Friends_and_family Family

2/10

Poor

01 Jul 2026

Robin

The staff is horrible, there is only one staff member in the whole hotel. They charged my card for the deposit and took 3 weeks to refund the deposit. No one answers the phone. Overall rude.

Friends_and_family Family

4/10

Poor

29 Jun 2026

leo

ROOM WAS NOT CLEAN, HANDLE FOR THE SHOWER WAS BROKEN

Partner

10/10

Exceptional

22 Jun 2026

Christian

Cumple con lo ofrecido, si va en vehículo propio es ideal porque tiene un gran parqueadero.
El desayuno es todos los días lo mismo, pero por el precio está bien!

Family_with_children

6/10

Pleasant

21 Jun 2026

JULIO DANIEL

Ice machine doesn’t work
Refrigerator doesn’t work

Family

2/10

Poor

21 Jun 2026

David

The hotel is really old. No maintenance at all. Real expensive for a 1 star hotel

Family_with_children

2/10

Poor

20 Jun 2026

Jose

Worse hotel experience in USA. At the time of arrival 1 am , the hotel did not have system and had to go a knock door to door in order to determine what was available . The process took 2 hours in the middle of the night traveling with kids. Booked two twin bedroom , ended up sleeping in 1 king bed. Hotel is dirty. People sleeping in common areas. Probably not safe. I did not have any personal safety issue.
I strongly recommend against this hotel.

Family_with_children

4/10

Poor

19 Jun 2026

Jason

I stayed two nights. I had to get a room changed because the first room they gave me did not have a deadbolt. Staff was kind and helpful and gave me another room near to the lobby as I requested. The pool was more than out of order. The exercise room seemed to be OK if One wants to exercise. Breakfast did not have any meat either of the mornings I was there. The eggs were not great. Breakfast in general was very lacking in options. I’m glad coffee was available around the clock. Not the favorite neighborhood. I didn’t feel totally safe. The room stay cool, I’m thankful. Shower was nice and hot and warm. Towels were not the greatest, needing some updating. Against staff was very helpful in giving me another towel or two and more shampoo. Overall, the staff was good, place was not. I Did sleep well once I got to sleep, and was sleepy. TV worked and gave me just good enough of channels to entertain myself.

Self

2/10

Poor

18 Jun 2026

Eric

Do not stay here!! The pictures on their website are obviously from many years ago., the rooms are dirty, furniture is old and worn, our phone didn't work. We had to change rooms because our first door would not lock when we left. I was ok with that because the room smelt like cigarette smoke, and there was mold in the tub. The second room smelled better, but the tub had several hairs in it. I showered as soon as I got home. Gross!!!

Friends_and_family Friends

2/10

Poor

14 Jun 2026

vilma

The room was awful. First we had to change rooms due to rabid barking dogs in the room next to ours, then we move to the second floor with no elevator so we have to lug everything up there. The rooms toilet was broken, the shower handle fell off after 1 use, the fridge didnt work, the door lock was broken, I mean i could go on and on, it was shameful. The breakfast buffet was eggs, some old cereal, coffee, and some runny waffle mix with no butter and a little cold syrup. What the hell? No juice, no bagels or danishes, no sausage or bacon, i mean it couldn't even really be called a buffet. Safe to say we will never stay at the Baymont again.

Partner

4/10

Poor

06 Jun 2026

Lee

Check-in was tedious, granted it was late night(actually early morning, 1-130am), booking was via Travago via Expedia and all my info entered on line prior to arriving had to be re-entered at check-in.
Upon entering the room the smoke detector was hanging from the ceiling loosely and I was unable to secure it to the ceiling. Toilet was not working as the tank was draining the water and first flush proved no water in tank, Removed tank top and just left it on floor so I could manually fill tank top flush, then it would drain out after filling.
The tv did not come on, neither with remote or tv buttons.
Upon checkout Sunday morning the clerk told me the general manager would call me Monday to discuss an adjustment after entering all the above details for GM why I was requesting an adjustment to the bill, as clerk had no authority to adjust it. Now five days later, still no call.

Family

2/10

Poor

30 May 2026

Jayne

Power was out and they couldn't check us in

Friends_and_family Family

6/10

Pleasant

29 May 2026

Kirsty

The bed was clean.
The walls and light switches in the room were dirty. I was able

2/10

Poor

29 May 2026

Lakeytra

Just horrible, dirty shower curtain, staff isn't helpful

Self

2/10

Poor

26 May 2026

Deborah

The staff did not accommodate us to what we asked. They gave us two towels in our hands and then came back later when we were gone and took one back. After we had asked for no room service and not to come in our room. The ice machine was not working the entire 4 days we were there. The phone in our room was not working. They have no elevators. I requested a room on the first floor and when we got there the room we had the lock on the door was broke. So I had to walk up the stairs to the second floor the entire 4 days I was there. I am handicapped that's why I requested the first floor. Can't do stairs well.

2/10

Poor

23 May 2026

Liliana

No the door was broke and the shawer was broke it was not good at all

Friends

8/10

Excellent

20 May 2026

Brionna

The WiFi worked pretty good

Family_with_children

4/10

Poor

18 May 2026

Cathy

The hotel was soooo hot! The air was off in our room when we walked in...and it did not cool down in our room until around 3 am! The halls were hot and just walking down the hall we would sweat. Breakfast was minimal...bland powdered eggs, a gallon of milk that everyone poured out of into their cereal, and a loaf of white bread that the guests would put their hand into to get their bread. The dining area was tiny and everyone bumped into people trying to get around and it was extremely hot in that area as well at 8 am. There were no napkins and when I asked for one, I was told they did not have any more.

8/10

Excellent

18 May 2026

Roberta

Property upkeep could be better couldn't get a refund for the nights I couldn't stay because had family emergency that cut stay short .only stayed 3 had planed staying5 but was cut short . R Colyer

Partner

6/10

Pleasant

18 May 2026

Randy

Staff was very good but property maintenance was not. We had issues with two rooms but the third was nice.

Friends_and_family Family

2/10

Poor

17 May 2026

Kamana

DO NOT BOOK THIS HOTEL
Me and my friends booked this hotel to stay for 2 nights. We reserved double room or a room with 2 queen beds. When we checked in the first night, they gave us 2 rooms with one king bed in each room cause they didnt have any double room available. Alright, not what we reserved but understandable. So we checked in for 2 rooms.

The second night, we had a long day and returned to the hotel. When we entered one room, the bed was completely stripped and the bedding stuff was on a couch. The room was still not cleaned and it looked like someone started cleaning but left it in the middle of the process. Mind you our luggages were still in that room.

Then we tried to enter the second room to see the status and our key card didnt work. Then turns out there was another guest in that room. So they had checked out one of our rooms to new guest on our second day of stay.

We raised this issue and the lady in the front desk was just making excuses and started explaining that it’s the morning staff that did it and all that. We had to leave the hotel late at night and find another hotel for the night.

Staff is unprofessional, unorganized, and unreliable. They do not pay attention to customer’s concerns. So DO NOT BOOK THIS HOTEL, if you dont wanna end up having to find another hotel emergently.

Friends

10/10

Exceptional

17 May 2026

Douglas

Nice staff nice area, clean and convenient............

4/10

Poor

17 May 2026

Joseph

Service poor and disconnected to the customers.

Friends_and_family Friends

10/10

Exceptional

15 May 2026

Daryl

Customer Service was great and the receptionist lady was great!! Clean safe environment close to Westport area is a plus as well!! Great stay will stay Everytime I'm in Kansas City,Mo.

Self

6/10

Pleasant

14 May 2026

Donna

The property was in poor condition overall. The phone &hairdryer did not work. The room was not particularly clean. The staff was helpful and friendly. Won’t stay there again.

Partner

2/10

Poor

12 May 2026

Matt

Bagels and toast? Breakfast sucked!

Friends_and_family Family

2/10

Poor

10 May 2026

deb

Staff did not clean room when ask and people were so noisy on second floor had to get up at 1am and ask staff to go up there and only got 1hour sleep not very happy at

Family

10/10

Exceptional

09 May 2026

Mauricio

Staff members were very helpful.
The place was clean and it was a good location.
I will recommend.

Partner

6/10

Pleasant

08 May 2026

Nicholas

Cheap

Self

4/10

Poor

07 May 2026

Lanny

There was no ice machine that i found plugged in in the wing that my room was in. When I finally found a vending machine it was ½ sold out. There was 1 towel in my room and no maid service over my 2 night stay. After going to the front desk i was informed which Wi-Fi to select and that there was a box on the 2nd screen that had to be checked to connect. Problem was that you couldn't see the box. Finally found it by running my finger around the seemingly blank parts of the screen until i saw a hand instead of an arrow. The fridge seemed to have 1 setting, freeze. Not good for the insulin pen. If you like an extremely soft bed, you might enjoy it.
Otherwise it was a clean room and much more affordable than the Holiday Inn Express up the road by the hospital.

Self

2/10

Poor

06 May 2026

SUNSHINE

This place is terrible. The hallway smelled like dirt diapers and cigarettes. There was a bullet hole in one of the entry doors.

Friends_and_family Family

4/10

Poor

04 May 2026

Matthew

Breakfast was not great. Very limited. Cereal was stale. I did not have towels in my room. Had to ask twice. Did not get them the first night, or even by the next morning. Had to wait until the second night. Internet did not work. No table or desk area. Microwave was on the dresser if you can even call it that, and was situated right in front of the tv. Moved the microwave to the floor to try the tv, barely got any channels. The only positive was the bed was comfortable. AC did not look the cleanest. Was missing a cover. Not a great hotel, but was cheap for the area.

2/10

Poor

03 May 2026

Thelinthia

The staff is very rude and disrespectful rooms dirty housekeepers doesn't come towels dirty Linen on the bed was dirty parking area had homeless people just people hanging out it's not safe it's not well lit up in the parking lot the only good thing about this place was the breakfast that's it that's all they're overpriced and overrated terrible stay will not recommend to anyone

Family_with_children

2/10

Poor

02 May 2026

Bernadette

The language barrier was horrible. The tub in my room didnt drain . I asked for a new room was told coukdnt move. Would not give a refund. Went elsewhere and came back the day of check out for my cash deposit

2/10

Poor

30 Apr 2026

Dara

Tv remote didn’t work. I went and got 3 more to try and none worked. I called and they said they would send someone to fix. Never happened until the next day after I complained again.
Also no shower curtain. That took a half an hour.
Once I got a curtain there was water sloshing around between the original bath tub and the facade fiberglass tub they put over it in the remodel. Not only was it difficult and dangerous to shower in that mess, but there was water shooting out from under the facade tub that flooded the floor of the bathroom and smelled like horrible moldy sewer. I made them give me a new room, but of course they lied to me and said they didn’t have any rooms with 2 queens so we were stuck with one bed. I feel like this was a huge lie because there were maybe 15 cars in the entire parking lot and probably more than 200 units in the hotel. No more rooms with 2 queens?? Thoroughly disappointed with Baymont.

Friends_and_family Family

6/10

Pleasant

30 Apr 2026

Marquetta

The first room provided was horrible. It had a strange odor. The second room was much better but the tub was stained.

Partner

10/10

Exceptional

27 Apr 2026

Angel

The staff was extremely helpful and kind

Partner

2/10

Poor

27 Apr 2026

Joshua

The rooms were horrible door was kicked in no curtains on the windows stained sheets mold and water stains on the ceiling sticky stuff on the floor we checked out 30 minutes after checking in

Family

6/10

Pleasant

26 Apr 2026

Dwayne

The room smelled like smoke. Other than that it was a good stay

10/10

Exceptional

25 Apr 2026

Angel

Overall Good Stay, Great Staff

Partner

4/10

Poor

25 Apr 2026

Scott

Don’t stay here.

2/10

Poor

25 Apr 2026

Chris

Don't recommend. They give away reservations and over charge. My room was dirty and had stains. No refund was given.

6/10

Pleasant

21 Apr 2026

Johna

There was trash all over the property, my room didn't get cleaned until I said something to the front desk and that was the days after I arrived. The staff basically ignored my calls to the front desk no answer. The hall room 124 i was in smelled like weed. The whole hallway was smelling like weed. The breakfast was good. That was about it.

Family_with_children

10/10

Exceptional

21 Apr 2026

Rhonda

The room was clean. Linens felt fresh and clean too. Bed was soft, which I love. Walking distance to a great Mexican restaurant with great atmosphere and great food! Breakfast was fresh waffles, scrambled eggs, juice. The usual breakfast but still more than some offer. The price of the room was the best around the area. Glad I found it.

Partner

2/10

Poor

21 Apr 2026

Chris

The hotel pics looked nice and clean online, rates as good. The room we were given had a hole in the wall, 2 of 3 lights did not worn, the AC did not work, was dirty and looked nothing like the pictures. I immediately asked for a refund. The desk clerk asked for phone and email, said they would contact the manager and let me know. I never heard from them again, but did get my credit card info hacked and fraudulent charges by the next morning, using my email.
Booked at 154/night, in reality it is more like a 39.99/night hotel or hourly special that I would never stay at.

Partner

4/10

Poor

20 Apr 2026

Pattie

The room looked clean, didn’t have towels, the shower head was corroded, with lime and stuff. The floor was sticky in the bathroom. And I was bitten by bedbugs.

Partner

10/10

Exceptional

20 Apr 2026

Amanda

It was a clean establishment. Staff very friendly and attentive.

Partner

2/10

Poor

19 Apr 2026

Jennifer

Do not book at this hotel. They \"overbooked\" yet charged my card. And when I showed up, they said they didn't have a room available and couldn't refund my card. I had to spend the early morning hours finding a room and trying to get hotels.com customer service to solve this problem. Terrible way to start a weekend.

Friends_and_family Family

4/10

Poor

18 Apr 2026

Mary

Sorry, not my kind of place. Smelly, dark, no elevator

Partner

8/10

Excellent

18 Apr 2026

Cheryl

The location to KU Med & price was our reason to book this hotel. We were pleased with the accommodations, room size was large, quiet, breakfast was ok & walking distance to a wonderful Mexican resturant. Yes it could use some upgrades but it worked for one night.

Partner

6/10

Pleasant

18 Apr 2026

Douglas

Convenient and good price but kind of an old hotel-turned-updated on a budget.
A bit musty smelling. It was a no smoking property yet you can smell that guests smoke cause you can smell it in the hallway. Also the window did not lock and the shade was broken so I couldn’t open them. The first room I got the air/heat/fan didn’t work but the girl at the front was super nice and helpful and moved me to another room. I could have tried another but I was tired and didn’t want to deal with it anymore. Like I said, good for price and convenience to freeway and a really good Mexican restaurant next door.

Self

8/10

Excellent

18 Apr 2026

James

The staff was great the lady was really nice and help full

Partner

6/10

Pleasant

15 Apr 2026

Diana

Normal

8/10

Excellent

14 Apr 2026

Gage

It was a clean room

2/10

Poor

13 Apr 2026

Jenny

You will think I was lying when I begin to list the problems we had. In “short”, dingy, dirty overall, smells like weed and cigarettes throughout the halls. Sheets were stained and dirty, even after we changed rooms. The whole place is filthy. Floors sticky, blanket stained as well, easily visible dirt and who knows what on walls. Window shade did not cover window, door lock was janky (safety issues). Bathroom sink slowly drained and then to top off, shower didn’t drain at all. No maintenance per front desk and apparently no access to emergency plumber in Kansas City?! (Sanitation issue) I was told there was nothing they could do, then I suggested a plunger and was given one for me to work on myself. After multiple attempts of working with front desk and asking for a manager who “wasn’t avail until Monday” gave up dealing with them and tried going through EXPEDIA directly - still waiting to see what they do to help.
Booked this off of varying reviews but seeing several good reviews I thought at minimum it would offer basic needs, likely no frills. It is unacceptable to pay money for this place. Don’t know how anyone actually gives this good reviews.
Expedia should pull this from their offerings. It’s the worst place I’ve ever stayed.

Family_with_children

6/10

Pleasant

13 Apr 2026

Kalvin

Didn't eat

2/10

Poor

13 Apr 2026

glenn

Parking was fine. did not try breakfast. Sheets were dirty with fresh stains. Air Conditioner grate was smashed. door knobs and faucets were loose.

2/10

Poor

13 Apr 2026

Jesse

They gave my room away. I booked a month in advance and they still gave it away so I showed up after a four hour flight with no room.

Family_with_children

2/10

Poor

12 Apr 2026

Stacy

The pictures online look much different than what the property actually looks like. The property didn’t seem to be in a great area, and when we tried to check in around 10pm we found that the hotel had given our room away. They claimed they had tried to contact us, but when I said we had booked through the app they then said they had tried to contact us through the hotels.com app. They claimed not to have any room left that night, which we decided was probably for the better anyway.

Friends_and_family Family

4/10

Poor

06 Apr 2026

Kyle

Hotel haven’t been cleaned, trash in hallway outside many doors. The hvac unit made horrible noises through out the night. Was charged an incidental fee 3 times the amount of the room.

Self

2/10

Poor

05 Apr 2026

Jason

This place was very dirty. And when they say breakfast. It is prepackaged muffins.

Friends_and_family Family

8/10

Excellent

31 Mar 2026

Robert

The complimentary breakfast includes scrambled eggs, sausage patties, waffles, cold cereal and is a good deal. The rooms are worn but the bedding soft and comfortable. This is a good choice for a family on a budget.

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

Gerardo

Yes

6/10

Pleasant

30 Mar 2026

Amanda

Upon arrival the area didn’t look like downtown KC. I was just trying to be close to downtown with out the price tag just to s

2/10

Poor

30 Mar 2026

Shelby

This hotel is in a really sketchy part of town. Immediately upon entering the room, i noticed trash in the corners and along the floorboards. There was candy and stuck on dried food on the floor. The walls are dirty. I grabbed the ice bucket and a literal cockroach crawled out. It was very late so i decided to just stay and check out in the morning. I woke up in the morning to another cockroach right above my head. It was so so gross there. I asked for a refund for the 2nd evening since we did not stay the second night. I found another girl. The girl at the front desk said that she would have her manager call me. Still have yet to hear from the manager. Poor service in addition to a trash roach motel. Eww.

Family_with_children

6/10

Pleasant

29 Mar 2026

Sean

The area around the hotel has a lot of homeless folks. We did not have any negative experience because of it, but it’s worth knowing if you decide to stay here. The room was clean and comfortable, but the condition of the room overall wasn’t great. But for the price, it’s about what we expected or better. The bed was comfortable, the shower was hot, and the staff was friendly.

Partner

10/10

Exceptional

28 Mar 2026

Christopher

Checked in with ease and friendly efficiency. Room was neat. The entire night was quiet and i slept straight through. Breakfast was hot and varied.
The location is excellent for getting anywhere in town and easy to get to.

Self

4/10

Poor

27 Mar 2026

Anna

I didn't eat Breakfast.

Friends_and_family Family

6/10

Pleasant

23 Mar 2026

Sharon

Asked for a 5am wake up call when we checked in, never received any calls. Luckily we woke up on time or my husband would have missed his very important medial visits early in the morning. Those medical visits were the only reason we were in Kansas city and stayed at your hotel. Makes me very reluctant to stay there for our next visit in 6 months.

8/10

Excellent

20 Mar 2026

William

Friendly staff. The room was clean and cozy, great for a good night's sleep. Room appliances and tv all in good working order. Bath and shower also clean, water worked well.

6/10

Pleasant

19 Mar 2026

Christopher

The hotel is ok, but pretty bare bones. Our first room smelled like an indoor pool and was oddly steamy when we walked in. Why? The bathtub faucets were broken and it was hemorrhaging hot water constantly. The second room they guided me too already had someone in it when they opened the door (that caused a surprise for that guest!), but the third time was a charm and we had a room. The area has nothing to speak of, the breakfast was remarkably minimal, etc. Glad we were only there a night while passing through.

Family

6/10

Pleasant

18 Mar 2026

Amaris

The room pictures look better in person, no elevator.. old building . Staff was great though. Wouldn’t stay again though.

4/10

Poor

15 Mar 2026

Jose Enrique

Rooms are not in good condition. There several things are broken like smoke alarm, fridge, hair dryer. Bathroom floor is sticky icky. Carpet cleanliness is questionable. You get what you paid for.

Family

10/10

Exceptional

12 Mar 2026

Tracy

Clean room needs paint touch up on bathroom door

Friends_and_family Family

6/10

Pleasant

10 Mar 2026

Richard

No shower curtain!!

Partner

4/10

Poor

09 Mar 2026

alice

A weird mix of new and run down. Furniture & carpet looked new, but bathtub was stained and gross looking, vent was rusted, corners pealing. no curtains on windows, bathdoor was splattered with something smoke detector totally missing, bed was on what looked like a folding frame and mattress didnt cover the whole frame (I kept stubbing my toe on the uprights). Mattress and bedding looked new and was comfortable. Refrigerator did not get fully cool, microwave not functional. Outside, several windows were broken out with glass everywhere. I saw one window boarded up. Seemed like a sketchy neighborhood.

4/10

Poor

09 Mar 2026

Monica

In the refrigerator it's was old food from previous people the room was not really clean, the floors in the bathroom and stuck so bad, the heater didn't work, the window has a big gap and all the cold air was coming in so we had a really cold night. Definitely not staying there again

Partner

10/10

Exceptional

08 Mar 2026

brionica

It was comfortable, and clean

Friends_and_family Family