Name: The Fontaine Hotel
Address: 901 W 48Th Place, Kansas City, 64112, US

10/10

Exceptional

06 Aug 2026

RONALD

Love this hotel! Conveniently located on the Country Club Plaza, close to great restaurants and the wonderful Loose Park. The staff are friendly and the roof top pool is a nice place to relax and enjoy the views.

10/10

Exceptional

04 Aug 2026

Madilynn

Friendly staff, great food!

10/10

Exceptional

03 Aug 2026

Carol

Loved the pool deck and bar area.

8/10

Excellent

02 Aug 2026

Heather

The staff was exceptionally friendly. Our middle school age daughter loved the rooftop pool! Overall the property is well maintained but is showing signs of age. There was a constant water or fan sound in the room that was annoying.

10/10

Exceptional

02 Aug 2026

Susan

Love this ! And what a great location
Will be my go to when visiting Kansas City

6/10

Pleasant

29 Jul 2026

Garret

Rooms were not that nice for the price we paid.

4/10

Poor

28 Jul 2026

Dorothy

Everything was fine until it was time to go to sleep the first night and our daughter pulled back her covers to get into bed. The comforter on the bed was so filthy dirty with stains that we could see them with just one dim light on. The staff who came to switch it out actually took pictures of it before taking it away. It was vet poor hygiene on their part. When we asked to speak to a manager there was always an excuse or response of why he was so busy that we couldn’t. We left an email and a voicemail and my husband even waited in the lobby for him. There’s just some basic things you should be able to count on when you stay at a hotel like this and clean bedding is one of those things. Based on the price point of this hotel I definitely expected better and would hope the management staff would at the very least take some time to say I’m sorry and take accountability for the hotel.

8/10

Excellent

28 Jul 2026

Saveth

Very friendly staff; great pool and poolside services. The room was very clean but had kinks such as a glass shower door that was misaligned and would slam and one side of the closet door didn’t open.

10/10

Exceptional

27 Jul 2026

Danelle

It would be nice to have coffee maker in the room but other than that our experience was really good.

4/10

Poor

26 Jul 2026

Kris

Unfriendly staff and a filthy bathroom. I will not be returning.

8/10

Excellent

26 Jul 2026

Kristy

Overall the Fontaine was a very nice hotel. The beds were comfortable and the location was good, just a few minutes walk to the Plaza. The pool was nice, but quite small and not a lot of lounging chairs. They were filled up when we arrived around 10am. I was also surprised there was no coffeemaker in the room and th coffee shop in the lobby didn't open until 7am, which is too late for me. We did also have the air conditioning go out, but it was fixed fairly quickly.

10/10

Exceptional

26 Jul 2026

Andre

Everything was phenomenal

10/10

Exceptional

26 Jul 2026

Adam

Great spot and close to shops. Would definitely stay here again!

4/10

Poor

24 Jul 2026

Matthew

For $300, the rooms were pretty small and nothing to write home about. There was another $45 in self parking fees and taxes.

10/10

Exceptional

24 Jul 2026

Holly

Very good

8/10

Excellent

23 Jul 2026

Brian

Great staff, cleanish room. Just showing some wear and tear and grout stains. I know it can’t be perfect but for a higher end hotel you kinda do a double take. Overall nice stay and definitely better than a chain hotel.

8/10

Excellent

21 Jul 2026

jeff

Great location. Friendly front desk valet and restaurant staff. Team working in the coffee shop in the lobby needs improved customer service skills.

Family

8/10

Excellent

21 Jul 2026

Ashlyn

Nice facility and staff.

Friends

10/10

Exceptional

21 Jul 2026

Rebecca S

Three tired moms escaped here for a night away and some time at the rooftop pool. We had a fantastic time and all the staff were wonderful.

Friends_and_family Friends

2/10

Poor

20 Jul 2026

Noel

It’s ok to non

Friends

10/10

Exceptional

20 Jul 2026

Michael

Upscale property. Trendy spaces w/fun dining experiences. Friendly valet service. Property is more for adults than for traveling families. Spacious bathrooms w/rainfall shower.

Partner

10/10

Exceptional

19 Jul 2026

Denise

We really enjoyed staying here. It's a lovely, comfortable hotel and so near Crown Center. I appreciated the complimentary coffee every morning, but I still think it lacks a casual restaurant that could be used for breakfast. Perhaps its close proximity the Crown Center makes it hard to keep another full restaurant available??

Partner

10/10

Exceptional

19 Jul 2026

Jody

Wonderful outdoor pool and bar!

Partner

10/10

Exceptional

19 Jul 2026

Evonne

This is such a beautiful property. We arrived a little early and were encouraged to enjoy the pool and it’s amenities. The pool has wonderful drink and food service. The setting is lovely, especially since it is a rooftop pool and you can see over the city. Our room was immaculate and very large. If you are celebrating any special event, let the hotel staff know ahead of time and they can accommodate. I cannot say enough positive things about the Fontaine. It was a pleasurable experience for sure.

Partner

10/10

Exceptional

19 Jul 2026

Wesley

Love this hotel! ALWAYS an INCREDIBLE stay whenever we are back in KC.

10/10

Exceptional

17 Jul 2026

Caroline

The pool area was so relaxing and staff took care of us checking what we needed.
Overall the Fontaine was a good experience.

Family_with_children

10/10

Exceptional

17 Jul 2026

Lawre

Beautiful hotel! We appreciated the self parking option and the room itself was gorgeous and well appointed. Front desk staff was incredibly welcoming at arrival and departure. We had a light dinner at the rooftop bar. Dinner was good although the bar seemed a little understaffed. Wished there would have been more breakfast options other than takeaway options, but otherwise fabulous place to stay in KC!

Partner

10/10

Exceptional

16 Jul 2026

Gavin

Great place with great staff

Partner

8/10

Excellent

13 Jul 2026

Hunter

Great location, nice lobby, decent rooms. Staff is helpful but found them often busy talking to each other and leaving guests waiting - experienced this at the front desk and the pool deck. A/C in the room is not subtle and blows directly onto the bed.

Partner

10/10

Exceptional

12 Jul 2026

MARIO

Than you

Partner

4/10

Poor

12 Jul 2026

Alejandro

I paid the breakfast and is terrorífica, and the forgot to make up the room the last night
Terrible service

Friends_and_family Family

2/10

Poor

12 Jul 2026

Luis

Bad attitude, terrible food and service.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Natalie

Loved this place. Very convenient and clean

Family

10/10

Exceptional

08 Jul 2026

Marilee

I love LOVE this hotel. Best customer service hands down. Ganwic and Joey at the pool, Brian and Tamara at the front desk, and Shi at the hostess stand were all friendly, kind, genuine, helpful, and made my stay a happy one. ☺️

Friends_and_family Friends

8/10

Excellent

07 Jul 2026

Mariana

Friendly staff, cordial and nice.
You need to ask for a cleaning service and even toilet paper. Food was good, Location was great! they are super friendly

Family_with_children

8/10

Excellent

06 Jul 2026

Pamela

Full breakfast available on the listing, so we prepaid. DO NOT PREPAY for breakfast. It is a small cafe, limited items. We basically overpaid. The cafe staff have no sink to wash their hands after clearing tables. They were friendly but I would not eat there again. Also at checkin front desk forgot to give us the breakfast ticket. Balcony view is not worth it if on third floor and below. Fridge in room made horrible noise. Bed comfy, room nice but horrible loud bathroom fan that is connected to a light, so to have the second light on the fan has to run. We will choose somewhere else next time, especially with a nicer breakfast option full restaurant.

Partner

8/10

Excellent

05 Jul 2026

Silvestre

Great stay but no laundry rooms.

10/10

Exceptional

03 Jul 2026

Michael

This hotel was conveniently located right next to the country club plaza. It was clean and modern. The staff were cordial and helpful, but not necessarily effusive.

Friends_and_family Family

2/10

Poor

02 Jul 2026

Andrew

I travel for work and this was one of the dirtiest hotels I’ve stayed at. There were dirty bed sheets in the stairways, floss picks on the ground. When I checked into my room there was no toilet paper. Someone had stuffed paper in the peepholes from the inside and they were still inside the hole when I checked in. Avoid this place. Ryan, the woman at the front desk was awful in fixing any problems I had.

Self

10/10

Exceptional

01 Jul 2026

John

Stylish hotel with convenient parking and access to multiple restaurants within walking distance. Nice pool, decent breakfast, great shower!

Self

8/10

Excellent

30 Jun 2026

Angie

We really liked the overall \"vibe\" of the hotel. It was somewhat of a \"boutique\" style. Modern and comfortable. The bedding was very comfortable and the room had nice tall ceilings. Unexepted surprise was that our room openened up to a little patio that connected to a courtyard that had seating and outdoor games like Jenga, etc. So that was pretty cool. Our one complaint was that they did not have a hair dryer in the room and only one small trash can in the toilet area, so anytime we needed to throw something away we had to go to the bathroom. Not a huge deal but usually your room has both-one in the main area & bathrooom. The hair dryer was a bigger deal as we didn't pack one since EVERY hotel I have ever stayed at has one. We had to go to the front desk to request one. We liked that the hotel was near the shops at the Plaza and the front desk staff was very friendly and welcoming on more than one occassion. There was a bit of noise in the morning that disturbed our sleep, not sure what was going on with that. Overall, we would stay there again.

Partner

8/10

Excellent

28 Jun 2026

Chandini

Great location and this is my favorite Kansas City hotel but i didn’t get a shower cap because a hospitality kit was not provided. There wasn’t a coffee machine or kettle provided, though I asked twice at the reception. No mugs either. And room service was skipped for almost 2 days until I asked. We ran out of soap and toilet paper.

Partner

10/10

Exceptional

27 Jun 2026

Kameron

Ms. Ryan at the Registration Desk was simply amazing. I purchased a stay at the Fontaine for my step daughter and son in law for their honeymoon and she made everything amazing for them! She took care of all of the special details…Champagne and chocolate covered strawberries in their room at check in among others. They were so surprised and impressed! Thank you for making their first night incredible!

Partner

10/10

Exceptional

27 Jun 2026

Melissa

Staff was super friendly and helpful. Coffee shop is great!

Friends

10/10

Exceptional

27 Jun 2026

Veronica

This hotel is beautiful. When I wanted to add one night to my stay, I had to call 4 times, no one was able to help me and when I asked the manager Tashe, she never called me back.

Partner

6/10

Pleasant

24 Jun 2026

Grayson

The staff were amazing.

10/10

Exceptional

22 Jun 2026

Ryan

Fontaine is my go to when I’m traveling to KC. Always a great experience!

Self

10/10

Exceptional

22 Jun 2026

Claudia

I really enjoyed my stay at this hotel. I loved the location

Partner

10/10

Exceptional

21 Jun 2026

Todd

Loved it!!

4/10

Poor

21 Jun 2026

Gerardo

Not helpful when I asked about daily cleaning of room. Response was that I had to request it beforehand each day. The location of the hotel is not ideal if you are seeking to walk and tour the downtown, The property feels isolated and distant from KC attractions,

Partner

10/10

Exceptional

21 Jun 2026

Sean

Everything was excellent. The only sigh would be to make it clear that the Country Coffe Club and the Solarium for Breakfast are one and the same. The in house directories list them separately with separate menus and seemingly different locations when they are one and the same.

Self

10/10

Exceptional

20 Jun 2026

Yasin

Overhead shower was an experience unlike any other shower, clean rooms, soft bed, cool sheets, nice poolside views. Breakfast was good for the price.

Partner

10/10

Exceptional

19 Jun 2026

Steve

Beautiful hotel with every amenity you could want. Wish we had time to stay another night. Staff was superior. The car used for taking you to any where in the plaza district was a Tesla which beats going in a van. Loved this place!

Partner

10/10

Exceptional

19 Jun 2026

Lisbeth

El personas del Hotel es muy amable, las habitaciones impecables y el área de la piscina muy ordenada.

Self

8/10

Excellent

17 Jun 2026

Ray

The hotel was great it just needs to be updated. It also needs a deep cleaning. Its not terrible, but for it to be a luxury hotel it's not to standard for what they are trying to present. I would stay again but it needs to reinvest in their room quality.

10/10

Exceptional

17 Jun 2026

Richard

The Fontaine was a beautiful property located next to nice restaurants and shopping. The property was well maintained. The staff was amazing. Very friendly and accommodating.

Family_with_children

4/10

Poor

17 Jun 2026

James

Absurdly overpriced rooms. Parking is $$. Nothing free for breakfast. Bathroom fixtures fall off wall.
Go to a NEWER and less costly place where parking is free, rooms are new, breakfast is actually there.

Self

6/10

Pleasant

17 Jun 2026

Lisa

This is definitely not a four-star hotel and Hotels.com has lost its credibility in rating hotels.
The hotel was fairly rundown, very dirty, nothing four-star about it
Staff was very helpful and very nice That's the only good thing I can say.

Friends_and_family Friends

8/10

Excellent

15 Jun 2026

Pamela Ann

Nice location and great architecture in the area.
Close to restaurants and shopping.
Would stay again but dislike that parking is paid to park in hotel car park.
- Off street parking is available and plenty close by for free in evening hours.

Would 100% stay again.

Self

6/10

Pleasant

13 Jun 2026

Jay

The pool staff was super protective of the area and made clear no outside drinks were allowed because there was a poolside bar staff to take drink orders. However, they never came out or seemed to want to provide drinks. The rooms were ok but definitely not as nice as the suggested classification of the hotel. We had a room that had a weird sound coming through the door like a wind tunnel but they moved us. Was never offered my VIP free drink as was advertised by Expedia status. Decent stay but for the price was expecting a little more from the staff and amenities.

Partner

10/10

Exceptional

13 Jun 2026

Arnie

Amazing staff. Beautiful rooms. Great food. We will absolutely be back!

Partner

8/10

Excellent

13 Jun 2026

Amanda

The staff is the highlight of this hotel. Well-trained, patient and professional. Big shoutout to the staff in the rooftop bar and restaurant for being so much fun. Also, the bed was wonderful and the shower was everything a girl dreams of.

Self

8/10

Excellent

12 Jun 2026

Kathleen

The Fontaine is a very chic hotel walking distance to the Plaza. The rooftop pool is a great place to spend a day and staff were super friendly and helpful. Only complaint is the rooms could use some maintenance. Our bathroom door was broken upon arrival (but quickly fixed, just seemed like a common occurrence), and the toilet flushing created a loud and long grinding sound. We lost something we were looking under beds/cabinets for and noticed a lot of dust and debris. But otherwise the beds were clean. A lot of the outlets around the beds didn’t work. We were only there two nights and didn’t spend a lot of time in the room so it wasn’t a big deal to us. That aside, staff were amazing (especially pool staff), location is great, and pool was awesome.

Friends

10/10

Exceptional

11 Jun 2026

Ashley

Excellent

Partner

10/10

Exceptional

10 Jun 2026

Stephanie

Great!

10/10

Exceptional

07 Jun 2026

Kimberly

My family and I had a good experience. We really enjoyed the rooftop pool !

Family_with_children

10/10

Exceptional

07 Jun 2026

em

Excellent place to celebrate my birthday 🎂

Partner

10/10

Exceptional

05 Jun 2026

Sarah

I absolutely love this hotel. Luxurious but not stuffy. The staff is incredible! I hope to stay again soon.

Friends_and_family Friends

6/10

Pleasant

02 Jun 2026

Rita

This is not a 4 star property by any means. It’s a little run down, overpriced, very basic room, good enough to shower and sleep. It’s located at the edge of the plaza district, very nice part of town, easy drive to downtown and other districts. Self parking in the garage was easy enough, $30/day.

Self

10/10

Exceptional

30 May 2026

Laydisbel

Crear Ud perfect

Family_with_children

10/10

Exceptional

28 May 2026

Rachael

We checked in and went straight to the pool area. We absolutely loved the set up. This pool would be great for a family vacation like we did, or a friends trip. Poolside service was a plus! Our room was great as well, very clean and comfortable. Parking was easy, once we discussed it with the front desk. They were so friendly and welcoming. Highly recommend this spot!

Family_with_children

8/10

Excellent

27 May 2026

Tracy

Lovely hotel within walking distance of the Plaza District. Enjoyed rooftop bar and pool as well.

Partner

6/10

Pleasant

26 May 2026

Philip

Great location for the Plaza which is just as well but breakfast options in the hotel are disappointing

Partner

10/10

Exceptional

26 May 2026

Brittany

very sweet and helpful staff!

Partner

10/10

Exceptional

25 May 2026

Frederick

The bartender was great. He was always getting us whatever we needes

Partner

6/10

Pleasant

24 May 2026

Marlie

Didn’t really seem worth the price and/or hype. There are little to no complimentary features with your stay. Breakfast, parking, and coffee cost and are not cheap. Front desk always seemed too busy to answer questions or the phone.

Friends_and_family Family

8/10

Excellent

23 May 2026

Dana

Quite pricey, but nice.

Friends_and_family Friends

10/10

Exceptional

22 May 2026

Saulius

Great hotel and great location

Partner

10/10

Exceptional

19 May 2026

Helena

Convenient and a decent price.

10/10

Exceptional

18 May 2026

Kristi

Amazing hotel. So clean. Staff was so kind and helpful .

Friends_and_family Family

4/10

Poor

18 May 2026

brad

vibe felt sterile. No coffee makers in rooms. This is a basic amenity even at much cheaper hotels. They told us there was coffee in the lobby. It is a hassle to go down there, but when my husband did so, they were out of coffee and sent him to the restaurant, where he was handed a cup of coffee and told it would be six dollars. This is not what I call having coffee available at all times in the lobby. He declined and walked away.

There was construction noise that we heard very loud in our room during much of our three day stay. No comments or explanation were made by the front desk nor were we offered a discount..

I asked the front desk for a coffee maker for our room, but after receiving no response within the first 24 hours, I asked again and that time they did bring one one, which we appreciated, but I had to go down in person to make this happen. There was also no microwave in the room, a considerable inconvenience.

sliding door on the bathroom =s lack of privacy. not much carpet in the room which made it hard to do my floor exercises.

liked this less than a basic hotel but paid 60 to 70% more. fitness room windowless and in basement. To make the peloton work I had to jerryrig it; the username they posted didn’t work. No entertainment available on the machines either.

Utter lack of movie options in room if don’t have own streaming service, which should not be assumed. I’ve had muchbetter entertainment options in far cheaper hotels.
Save your $ and avoid this place!

Partner

10/10

Exceptional

14 May 2026

Tim

The room was nice and fairly large with an excellent rain shower head. Had an issue with the toilet when we arrived but it was fixed very quickly. Convenient location to the Plaza. We've stayed everywhere on the Plaza and this would rank in the upper 1/3 of places.

Partner

10/10

Exceptional

11 May 2026

Jonathan

Staff was amazing!!! Happy and helpful.
Only thing that needs to be improved is a better space for the fitness center

Partner

10/10

Exceptional

11 May 2026

Lesyle

It was an amazing stay

Family_with_children

10/10

Exceptional

11 May 2026

Christina

Great location and very clean, beautiful property. The bar closed early (10:40 PM) so we had to go elsewhere for a nightcap. Luckily, there is an excellent butterfly-named cocktail bar less than a block away.

Partner

10/10

Exceptional

09 May 2026

Mallarry

super nice hotel on the plaza. quiet location. rooms well appointed. comfortable bed. bathroom/shower very nice. staff friendly. nice complimentary coffee in the Am and cute coffee spot. beautiful rooftop pool and bar. parking expensive but we were able to get street parking less than .2 miles away. will stay again. we stayed in a thurs & fri nite. affordable as well

Partner

10/10

Exceptional

04 May 2026

Ashlea

.

8/10

Excellent

04 May 2026

Maria

This was more a 3 star hotel. Someone thought fresh linen scent would be good in the halls and it really was cloying.

Partner

10/10

Exceptional

04 May 2026

Alayna

Great staff especially Jace, Haley, Nolan, Peaches,and Joey. Great service.

Self

10/10

Exceptional

28 Apr 2026

Paul

Really nice bar / restaurant. Our bartender was friendly and helpful. Morning coffee was excellent.

Partner

10/10

Exceptional

21 Apr 2026

Jon

The Fontaine is in our rotation when traveling to KC. It continues to be very suitable for its location, cleanliness, comfort and value. Are the rooms in need of updating? maybe, but not to extent of calling them tired. We love visiting the bar on the 7th floor off the pool deck, though pool was not open for the season yet on this stay. Some of the best happy hour drinks you'll find anywhere! On matter of bathroom towel racks, none except one in the shower, not sure why there aren't any on the bathroom walls. Regardless, we'll be back,

Partner

8/10

Excellent

20 Apr 2026

Becky

Great stay in KC. I prefer a room on a higher floor but was convenient to be on the 1st floor. Close to shopping and dining. We did not eat at the restaurant but had drinks during our stay and great service there as well.

Friends_and_family Friends

2/10

Poor

12 Apr 2026

TIMOTHY

1. The value was terrible (cost vs worth)
2. The quality of the hotel was poor and many things in the room did not meet basic standards like the shower door on able to close for several inches
3. The area did not feel safe
4. Noise isolation was very poor ... could easy hear conversations outside the room, outside the hotel, next room over , etc
5. I'd never stay there again even for $50
6. Just felt like an old construction with a few makeovers.

Partner

10/10

Exceptional

11 Apr 2026

Rodney

Staff is always great.

Business

6/10

Pleasant

10 Apr 2026

Julie

This hotel is in a great location. The staff was very friendly and welcoming. The rooms are clean and comfortable but are starting to look a bit worn.

Family

10/10

Exceptional

10 Apr 2026

Don

Everything was excellent.

Partner

10/10

Exceptional

02 Apr 2026

Katie

Great location, wonderful shower, very clean, would recommended!