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Ac Hotel Kansas City Plaza

Kansas City - MO · United States

560 Westport RdView location

8.4/10Excellent1,001 Reviews
Cleanliness8.6/108.6
Service8.8/108.8
Comfort8.6/108.6
Condition8.2/108.2
Neighborhood9.4/109.4
Amenities7.8/107.8
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Ac Hotel Kansas City Plaza

Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a garden. Additional amenities at this hotel include complimentary wireless internet access, wedding services, and a television in a common area.

Grab a bite from the grocery/convenience store serving guests of AC Hotel Kansas City Plaza. Quench your thirst with your favorite drink at the bar/lounge. Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.

Make yourself at home in one of the 123 guestrooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Partially open bathrooms with bathtubs or showers feature rainfall showerheads and designer toiletries.

Conveniences include phones, as well as laptop-compatible safes and desks. Distances are displayed to the nearest 0.

Read more about this hotelShow less

With a stay at AC Hotel by Marriott Kansas City Plaza in Kansas City (Midtown - Westport), you'll be within a 5-minute drive of Nelson-Atkins Museum of Art and Crown Center.

This hotel is 6.7 mi (10.8 km) from GEHA Field at Arrowhead Stadium and 3.3 mi (5.3 km) from Kansas City Convention Center. Make yourself at home in one of the 123 guestrooms featuring refrigerators and LCD televisions.

Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Partially open bathrooms with bathtubs or showers feature rainfall showerheads and designer toiletries. Conveniences include phones, as well as laptop-compatible safes and desks.

Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Parking height restrictions apply Noise-free rooms not guaranteed LGBTQIA+ friendly Professional property host/manager Pets not allowed Service animals are exempt from fees/restrictions

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Deposit: USD 25.00 per night

    We have included all charges provided to us by the property.

  • You need to know
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
    • A car is not required for transportation to and from this property.
    • Parking height restrictions apply.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests are required to contact this property by WhatsApp 48 hours prior to arrival to arrange check-in.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards; cash is not accepted
    • Noise-free guestrooms cannot be guaranteed
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    21
  • Optional fees
    • Fee for continental breakfast: approximately USD 11.95 per person
    • Uncovered self parking fee: USD 24 per night
    • Air conditioning fee: USD 12 per day

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Saint Luke's Hospital 0.7 km / 0.4 mi
39th Street West 0.9 km / 0.5 mi
Kansas City Art Institute 1.1 km / 0.7 mi
Uptown Theater 1.2 km / 0.7 mi
Kemper Museum of Contemporary Art 1.2 km / 0.8 mi
University of Kansas Medical Center 1.7 km / 1 mi
Nelson-Atkins Museum of Art 1.8 km / 1.1 mi
University of Missouri-Kansas City 2.2 km / 1.3 mi
Rosedale Memorial Arch 3.2 km / 2 mi
Crown Center 3.3 km / 2.1 mi
National World War One Museum and Memorial 3.6 km / 2.3 mi
Liberty Memorial 3.7 km / 2.3 mi
Westwood Medical Pavilion 3.8 km / 2.4 mi
Hallmark Visitors Center 3.8 km / 2.4 mi
SEA LIFE Kansas City Aquarium 4 km / 2.5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 123
  • hotel
  • American Express
  • MasterCard
  • Visa
  • City centre
  • Airport
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
Show 49 more facilities & services
  • Late Check-out
  • Mobile phone coverage
  • Wi-fi
  • Car hire
  • Transfer service
  • Secure parking
  • Valet parking
  • Room service
  • Laundry service
  • Bicycle hire service
  • Multilingual staff
  • 24-hour security
  • Air conditioning in public areas
  • Fireplace
  • Smoke detector
  • Hotel safe
  • Lift access
  • Newspaper stand
  • Shop
  • Garden
  • Concierge
  • Gym
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Library
  • Towels and bed linen
  • Café
  • Bar
  • Restaurant
  • Air conditioning in Restaurant
  • Breakfast room
  • Conference room
  • Meeting room
  • Projector
  • Printer
  • Business centre
  • Audio-visual equipment rental
  • Fax
  • TV lounge
  • Breakfast
  • Continental breakfast
  • Hot breakfastExtra charge
  • Breakfast and lunchExtra charge
  • SnacksExtra charge
  • Identification card at arrival
  • Non-smoking establishment
  • Minimum check-in age: 21
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

B2

Breakfast For Two Guests

This meal plan may be available depending on the selected room/rate.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Double or Twin CAPACITY 2Double or Twin • CAPACITY 2DBT.C2

    Photos are not available for this room type.

    Ac Hotel Kansas City Plaza

    Double or Twin CAPACITY 2

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    CAPACITY 2

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.C2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6

    Photos are not available for this room type.

    Ac Hotel Kansas City Plaza

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Ac Hotel Kansas City Plaza

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDS • 1 Bedroom • 25 m²DBL.2D
    DOUBLE TWO DOUBLE BEDSPhoto unavailable10 photos

    Ac Hotel Kansas City Plaza

    DOUBLE TWO DOUBLE BEDS

    Room photos

    10 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D

    Room amenities

    • Bathroom
    • Fitness room
    • Housekeeping
    • Smoke detector
    • Background music
    • Alarm clock
    • Wake-up service
    • Individually adjustable heating
    • Centrally regulated air conditioning
    • Microwave
    • Mini fridge
    • Shower
    • Bathtub or Shower allocation on arrival

    Facilities with extra charge

    • Desk
    • Toiletries
    • Wi-fi
    • Safe
    • Ironing set
    • Tea and coffee making facilities
    • Fridge
    • Internet access
    • Hairdryer
    • Direct dial telephone
    • TV

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6

    Photos are not available for this room type.

    Ac Hotel Kansas City Plaza

    QUADRUPLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 25 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable6 photos

    Ac Hotel Kansas City Plaza

    DOUBLE KING SIZE BED

    Room photos

    6 photos

    Room overview

    Smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Room amenities

    • Microwave
    • Individually adjustable air conditioning
    • Centrally regulated air conditioning
    • Bathroom
    • Background music
    • Alarm clock
    • Wake-up service
    • Individually adjustable heating
    • Mini fridge
    • Central heating
    • Washing machine
    • Bathtub or Shower allocation on arrival
    • Shower
    • Fitness room
    • Housekeeping
    • Smoke detector

    Facilities with extra charge

    • Ironing set
    • Desk
    • Toiletries
    • Wi-fi
    • Safe
    • Direct dial telephone
    • TV
    • Internet access
    • Fridge
    • Tea and coffee making facilities
    • Hairdryer

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Ac Hotel Kansas City Plaza

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-2

    Photos are not available for this room type.

    Ac Hotel Kansas City Plaza

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE STANDARDTRIPLE • STANDARDTPL.ST

    Photos are not available for this room type.

    Ac Hotel Kansas City Plaza

    TRIPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 25 m²DBL.KG-1
    DOUBLE KING SIZE BEDPhoto unavailable5 photos

    Ac Hotel Kansas City Plaza

    DOUBLE KING SIZE BED

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D-1

    Photos are not available for this room type.

    Ac Hotel Kansas City Plaza

    DOUBLE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room AccessibleRoom • AccessibleROO.H6

    Photos are not available for this room type.

    Ac Hotel Kansas City Plaza

    Room Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Ac Hotel Kansas City Plaza

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accessible Two Double bedsQUADRUPLE • Accessible Two Double beds • 1 Bedroom • 25 m²QUA.H6-2D
    QUADRUPLE Accessible Two Double bedsPhoto unavailable5 photos

    Ac Hotel Kansas City Plaza

    QUADRUPLE Accessible Two Double beds

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    Accessible Two Double beds

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-2D

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE CAPACITY 4QUADRUPLE • CAPACITY 4QUA.C4

    Photos are not available for this room type.

    Ac Hotel Kansas City Plaza

    QUADRUPLE CAPACITY 4

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    CAPACITY 4

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.C4

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE WITH DOUBLE BEDQUADRUPLE • WITH DOUBLE BEDQUA.DB

    Photos are not available for this room type.

    Ac Hotel Kansas City Plaza

    QUADRUPLE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BED • 1 Bedroom • 25 m²DBL.H6-KG
    DOUBLE Accessible KING SIZE BEDPhoto unavailable5 photos

    Ac Hotel Kansas City Plaza

    DOUBLE Accessible KING SIZE BED

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Room amenities

    • Hairdryer
    • TV
    • Mini fridge
    • Wake-up service
    • Alarm clock
    • Toiletries
    • Background music
    • Smoke detector
    • Housekeeping
    • Fitness room
    • Wheelchair-accessible
    • Safe
    • Individually adjustable heating
    • Centrally regulated air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Microwave

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Ac Hotel Kansas City Plaza

8.4
Excellent
1,001 Reviews
Cleanliness
8.6 /10
Service
8.8 /10
Comfort
8.6 /10
Condition
8.2 /10
Neighborhood
9.4 /10
Amenities
7.8 /10
100 reviews shown
4/10
Poor
21 Jul 2026
Andrew
Decent room. Good clean daily housekeeping. $24 charge every night for parking and the $11 daily food charge was a bit much. Roaches in the ice machine was a bad look. Bagels and no cream cheese is a travesty. No EV charger or even an electrical outlet for a daily $24 doesn’t add up for me. For a quick stay it is a decent spot. The staff tried hard.
Business
10/10
Exceptional
20 Jul 2026
Lisa
Nice Hotel
10/10
Exceptional
20 Jul 2026
samantha
Booked this hotel last minute & I am so glad I did!
As soon as you walk in, it smells amazing in there, it was a breathe of fresh air after traveling. The front desk staff was so sweet & waved our parking fee since it was our first time staying there. The room was nice & bed was sooo comfy!
The location of this hotel is perfect if you love nightlife. So many bars & food options just 2 blocks up the street. Next time I visit KC, I will be booking this hotel again :)
Friends
10/10
Exceptional
18 Jul 2026
Tashan
Room was clean and the shower was amazing.
8/10
Excellent
18 Jul 2026
Rosie
The hotel was in a good location
Partner
10/10
Exceptional
17 Jul 2026
Michele
The staff was very kind!! Loved the room!
8/10
Excellent
13 Jul 2026
Lisa
Nice little place, very well located, but the bathroom was, in my opinion, poorly designed. The towel rack mounted in the back of the shower prevented the door from opening more than about 8”. I’m a pretty small female but I had to turn sideways and squeeze in to enter the shower stall. Definitely would not have worked for a big guy.
Partner
10/10
Exceptional
12 Jul 2026
Diego
Good location!
Family
10/10
Exceptional
02 Jul 2026
Adam
Stay was great I would definitely stay here again!
Partner
8/10
Excellent
25 Jun 2026
Terrance
My stay was great other than I did not have enough towels. The staff was supposed to get me more but I guess she forgot.
Friends_and_family Family
8/10
Excellent
24 Jun 2026
Eric
The first room did not appear to be completly clean and was not in great shape as the floor was damaged, the deadbolt was stuck open so the door wouldn't shut, and it needed a fresh coat of paint etc. I alerted the staff and was immediately moved to a room on the second level that was the same room but in much better shape. This process was relatively painless, and the rest of the stay was very positive. The hotel is in a good location and close to a lot of bars and restaurants, all walkable. I would stay here again.
Self
10/10
Exceptional
21 Jun 2026
Carlos
I had a wonderful stay at the AC Hotel Kansas City Plaza. The room was excellent—very clean, modern, comfortable, and thoughtfully designed. Everything was functional and well maintained, making my stay both relaxing and convenient. The hotel has a contemporary feel, and the overall experience exceeded my expectations. I would definitely stay here again without hesitation and highly recommend it to anyone visiting Kansas City. ⭐⭐⭐⭐⭐
Self
8/10
Excellent
13 Jun 2026
Erika
Un lugar muy agradable, el desayuno variado.
Partner
10/10
Exceptional
07 Jun 2026
Luca
Thus place rocked!
Partner
10/10
Exceptional
06 Jun 2026
James
Great location especially for local restaurants, bars, & nightlife.
8/10
Excellent
06 Jun 2026
Lakeisha
Room was very clean staff was nice nd overall a great hotel
10/10
Exceptional
04 Jun 2026
Marlon
Very clean!
Partner
10/10
Exceptional
02 Jun 2026
Benjamin
Great!
Friends
10/10
Exceptional
31 May 2026
Stephanie
The AC was a really nice stay in downtown KC in Westport area very nice and our Concierge David's amazing did a great job of showing hospitality and a joyful staff member as a go too!
8/10
Excellent
31 May 2026
Kaylee
Very friendly and professional staff at the front desk. Very clean lobby. Room was clean. Floor needed a little maintenance. The light switches didn’t turn anything on except for the bathroom light switch. Lamps well lit the hotel room anyway. Overall good stay I would stay here again
Friends_and_family Friends
10/10
Exceptional
27 May 2026
Joseph
Staff was very accommodating!
10/10
Exceptional
26 May 2026
Ron
Nice stay
4/10
Poor
24 May 2026
Adam
Several issues. Rude staff (the curly brunette that repeatedly tried to enter my room inadvertently because of incorrect information from the front desk, impossible booking complications, and filthy floors as others have noted. Did I tell you they couldn’t even pull up my resi? I could go on.

Reconsidering AC and even Expedia after this experience.
Self
10/10
Exceptional
18 May 2026
Lucas
Seems to always be construction, maintenance, or something going on but super nice staff and convenient location.
Partner
4/10
Poor
17 May 2026
Beverly
The lobby was dirty. The laminate floor in the room was coming up and presented a tripping hazard. Lots of construction and closed off streets. The beds were comfortable, though.
Friends_and_family Friends
6/10
Pleasant
17 May 2026
Jessica
Breakfast was unavailable due to the kitchen being closed, I was not aware of this until after we booked and couldn't cancel. I paid for breakfast for two upon booking, and then there was none available. Was not told of the construction either until after booking.
10/10
Exceptional
15 May 2026
Raymond
Offered very nice free breakfast
Partner
10/10
Exceptional
13 May 2026
Jazamen
very kind and helpful staff! very clean, the usual breakfast place was down but they had explained that and provided a nice breakfast at the bar. a man filled my coffee for me! love the personality of the staff as well. parking felt safe just a little confusing at first. would stay again
Partner
8/10
Excellent
05 May 2026
Anita
The staff was terrific! Very accommodating and happy. The room, bed, accessible features, were all good. Did not do the breakfast. Our only complaint was the directions on Google. There is so much street construction & the directions took us to a parking lot about 2 blocks away. We kept driving around & finally saw AC, & weaved our way there, frustrated & questioning our decision to stay there. However, once we mastered the gate & entered, it was smooth sailing until checkout! Would stay again.
Partner
10/10
Exceptional
02 May 2026
Ellis
Na
10/10
Exceptional
01 May 2026
Joel
This is an amazing hotel! Great staff, room, and location. Restaurants and shops right around the corner. Very close to art museums and a great park.
Self
4/10
Poor
29 Apr 2026
Kessa
The front desk charge my card and hotel.com charge I’m still waiting for a response
Friends_and_family Friends
2/10
Poor
27 Apr 2026
Sierra
My check-in was at 3:00pm. My room was dirty upon arrival including trash about and a slept-in, unmade bed. I wasn’t able to access a clean room until 8:30pm. Communication was poor at best. Unwilling to accommodate for their mistakes. Do not stay here.
Self
8/10
Excellent
22 Apr 2026
Jerry
We had to leave at 6:00 . Did not get breakfast. Could not get a/c to work
Partner
10/10
Exceptional
22 Apr 2026
Keith
Great stay overall! The staff was friendly, the room was clean and comfortable, and the location was super convenient. Everything went smoothly, and I’d definitely stay here again.
Family_with_children
4/10
Poor
16 Apr 2026
Adam
Two rooms on the first floor had such a strong overwhelming chlorine/bleach smell that neither us nor our friends could stay longer than a few moments. The folks at the front desk were very helpful and polite and moved us immediately. We then got a second story room and a fourth story room and the smell was fine.
It looks like they tried to remodel the property and on the surface it looks pretty good. The lobby looks nice. When you start to look closer at the rooms they are not in great shape. The trim around the base of the sink wasn't even attached. The mini fridge made a lot of noise all night long. The bed was fine enough and clean. They do have secured uncovered parking.
We picked this hotel because the price was more reasonable than other properties and was available for the date we needed. For one night it was ok but those property is not on our list to return to.
Friends
10/10
Exceptional
09 Apr 2026
Lorraine
Great hotel to stay. Nice, clean and quiet.
Friends_and_family Family
8/10
Excellent
06 Apr 2026
Melissa
Clean room. Walls are a bit paper thin. You could hear clear conversations of folks out in thr halls. Gym was suffice, a bit stuffy. Location is great to walk to the Plaza restaurants. Highly recommend ARs brunch. Parking felt safe. Staff very hospitable.
Family
10/10
Exceptional
30 Mar 2026
Maurice
This was a pleasant experience all the way through from the staff and the facility it was great Dean was so inviting and helpful it made our stay enjoyable
Family_with_children
8/10
Excellent
28 Mar 2026
Dr. Shawn

The room was lovely and the hotel was nice but nothing on the app told us it's $25 a day to park and they told us breakfast was 7 to 11 and she said welcome come on in and once the three of us had a drink she told me it's $12 a person


The three of us combined did not make up $12 of food much less 36


Well, the hotel was nice. The parking lot wasn't atrocious mess. Don't feel like it's in the best part of town either.
Friends_and_family Family
10/10
Exceptional
22 Mar 2026
Patricia
We were so pleased with our stay. Our room was very comfortable. The staff went out of our way to help with anything we needed. The hotel was beautiful.
Partner
10/10
Exceptional
17 Mar 2026
Melanie
Over staff was great beds
Beds little small for 2
Wish the shower door opened a little farther
4/10
Poor
16 Mar 2026
Patti
Location was all wrong for us, it would have been perfect for young couples that want to party. Missed that parking wasn't free and got charged an addl $24. They also had an obnoxiously noisy wedding staying on the same floor that work me out of a dead sleep. The desk didn't ask about our stay. Wonder?
8/10
Excellent
14 Mar 2026
Ashley
Nice, Clean, staff was hopeful.
10/10
Exceptional
13 Mar 2026
Lindsey
One night stay that was convenient for our needs. Nice, clean and friendly staff. Would stay again and recommend.
Partner
10/10
Exceptional
11 Mar 2026
Dorlea
Was there for concert the hotel was great
Friends_and_family Friends
4/10
Poor
11 Mar 2026
Patrice
I don’t like the fact that I booked for on price and once I arrived the fees where different and more than what I was originally quoted including tax. Not a happy camper I won’t be using this site or staying there again in the future.
4/10
Poor
10 Mar 2026
Kendra
I'm unsure why we were put in what looked like a poorly maintained handicapped room with cracked floors, a cracked sink, no hand soap, looking out at a brick wall. This was a Monday night, and I could tell the hotel was not fully booked. We will never be back to this hotel - so disappointing.
10/10
Exceptional
09 Mar 2026
Timothy Scott
First room has raised boa DS on floor, second room the toilet would not flush
Business Family
10/10
Exceptional
06 Mar 2026
Deanne
Excellent location, safe private, gated parking, updated and clean
Friends_and_family Friends
6/10
Pleasant
04 Mar 2026
Timothy Scott
Floor is first room had loose flooring in at least 3 to 4 places. Refrigerator door needs maintenance (329); toilet in second room ran constantly and couldn't flush (328).
Self
2/10
Poor
03 Mar 2026
Martin
My feelings were hurt
6/10
Pleasant
02 Mar 2026
Tavious
The hotel wasn’t too bad but it needs lots of improvements like first of all fix the parking lot there’s a lot of potholes. It shouldn’t be like that since you have to pay for parking which I thought was ridiculous since you pay for the hotel. Also the staff were not very helpful only one staff member helped who was very nice to us. It just felt like they were annoyed with every request we made. Lastly, as we were leaving the hotel our room key stopped working so one person had to stay while the other had to carry all of the bags down while being rushed to leave.
Partner
8/10
Excellent
28 Feb 2026
Mayci
Room was good. However the bathroom did not leave any room for privacy if you needed it.
Partner
6/10
Pleasant
26 Feb 2026
Taylor
I booked a king and was given two fulls and was told there was nothing that could be done.
Partner
10/10
Exceptional
25 Feb 2026
Gregory
Great
2/10
Poor
24 Feb 2026
Yamill
The breakfast was good, in the bathroom the shower hose don’t work ,and the cleaning was not good
10/10
Exceptional
22 Feb 2026
Melissa
Clean! Great staff! Perfect location! Safe parking!!
10/10
Exceptional
14 Feb 2026
Kristen
Clean rooms, lovely staff.
Partner
10/10
Exceptional
14 Feb 2026
Tyler
Great staff and location
10/10
Exceptional
12 Feb 2026
Jordan
Clean room easy check in , parking could be better but not a big deal
Leisure Self
10/10
Exceptional
12 Feb 2026
Dorice
I like the AC Hotels because of the European concept. The rooms are cozy and modern. The Business Center at thisnlocation provides some privacy. I liked the location of the bar and the friendliness of the bartender. I did not visit the AC Kitchen at this location but i am sure it was great. This hotel provides a great location and a fair price. The staff is amazing on all shifts.
Leisure Family_with_children
10/10
Exceptional
09 Feb 2026
Christopher
Staff were delightful. Quiet and convenient. Actual room was a little worn but clean. Would do it again
10/10
Exceptional
01 Feb 2026
Michael
Really great Hotel, clean the amenities are really nice, and the Staff were so kind and helpful. Its located in a perfect spot to walk all around Westport/Midtown. Will definately stay there again.
Partner
10/10
Exceptional
12 Jan 2026
Bobbi
Amazing spot!
8/10
Excellent
11 Jan 2026
Leroy
Nice
6/10
Pleasant
08 Jan 2026
Ryan
Room was in poor condition. Chipped floor, peeling ceiling, and paint everywhere
10/10
Exceptional
06 Jan 2026
Christopher
Yes room was really nice clean and they let me check in early
Leisure Self
10/10
Exceptional
03 Jan 2026
Vita
Great location, everything was within walking distance
10/10
Exceptional
29 Dec 2025
Laura
Great Customer service by all hotel employees
Friends_and_family Friends
10/10
Exceptional
28 Dec 2025
Alejandro
Spotless room. Very friendly staff. Great amenities and breakfast.
Friends_and_family Family
10/10
Exceptional
27 Dec 2025
Kathy
Didn’t eat breakfast
Family
4/10
Poor
27 Dec 2025
Caleb
It was very clean, food on the chairs and crumbs in the bed. I had to switch rooms because the tv didn’t have wifi, bathroom shower wasn’t clean has to clean it … the first time we stayed a year ago it was nice… this time wasn’t great at all. The lil snack area to buy drinks was covered in liquor no waters or juice.
Leisure Partner
10/10
Exceptional
26 Dec 2025
LaShoda
Good stay
Leisure
8/10
Excellent
08 Dec 2025
William
The staff were very friendly - especially at the front desk, breakfast attendant, and bartender.

The room design was very functional for modern design - master light switch, task lighting at the bedside, mirror on the bedroom side. However I was disappointed at the cleanliness and bed quality. The floor was a little sticky, air filter (visible) was dirty, and there was someone else’s leftover food in the fridge (I could see how housekeeping missed it). The bed spring made noise when I sat/laid in bed. It wasn’t uncomfortable, but felt a little lumpy.

I hope management can address the cleanliness for future guests. It’s a great property.

PS - love the mural outside.
Friends_and_family Friends
10/10
Exceptional
07 Dec 2025
KeMarra
I loved my stay, didn't like the parking price though.
10/10
Exceptional
23 Nov 2025
Kathy
Great breakfast. Small, welcoming bar with a decent selection. Paid parking lot & limited free street parking available.
Business Partner
10/10
Exceptional
13 Nov 2025
Azra
Excellence service
6/10
Pleasant
13 Nov 2025
Mary A
The hotel was totally fine except a GritNGravy foodtruck with a deafening generator was parked out front. They got almost no customers, but didn't turn off their generator until midnight. Make sure you don't get a room near the street!!!
Business
10/10
Exceptional
08 Nov 2025
Ken
Breakfast was very fresh, clean rooms, friendly staff
Business Partner
2/10
Poor
05 Nov 2025
Carnell
It was mouse in my room and mouse droppings in the corner. They offered free parking and breakfast but I want my money back
Leisure Family
10/10
Exceptional
04 Nov 2025
Wesley
Very clean, staff were amazing from all the department’s. My only feedback would be to check the floors inside the rooms, at our room the “wood floors “ was moving and raising so any guest could get hurt if you walked on bear feet. Besides that grace place to stay.
Leisure Partner
10/10
Exceptional
29 Oct 2025
Casey
The staff very quickly responded to the issue I reported with the shower.
Self
6/10
Pleasant
21 Oct 2025
David
Safe fenced parking, great location
Leisure Partner
10/10
Exceptional
15 Oct 2025
Robert
Hotel was very clean and beautiful
Partner
10/10
Exceptional
11 Oct 2025
Tabatha
This was a great place to stay. It was walking distant to a lot of bars and restaurants. Hotel was clean and staff was very friendly.
Leisure Partner
10/10
Exceptional
10 Oct 2025
Charlotte
The room was very clean and the staff was quite helpful.
Leisure Family
10/10
Exceptional
10 Oct 2025
Kevin
Great staff, clean rooms
Leisure Family
8/10
Excellent
07 Oct 2025
Gregory
Theo not thing I have to say is it isn’t 100% handicap friendly. You had to go up stairs period. No lift available
Friends_and_family Family
10/10
Exceptional
05 Oct 2025
Whitney
Very friend
4/10
Poor
05 Oct 2025
Justin

Not a Typical AC Hotel Experience

We usually stay at AC Hotels because they are nice, clean, and have a great European-style breakfast. This was our first time staying at the AC Hotel Kansas City Plaza, and it will be our last.

The hotel staff was friendly, but seemed distracted and not attentive. The lobby area looks nice, but as soon as we arrived on our floor and the elevator opened, we could tell the hotel wasn't in good shape.

Our room was very “used,” and while we didn't notice any dirt, it looked very grungy. There was flooring coming up off the floor, and big gaps in between the planks, which hurt if you stepped on them. The tile in the bathroom appeared to have experienced some significant issues in the past.

One of the elevators didn't work for the entire three nights of our stay, which meant there was only one elevator for all the guests and housekeeping. So, it was nearly impossible to get an elevator, which made checking out a challenge as we had to wait a long time to bring our suitcases down.

We added breakfast to our reservation because we have historically enjoyed it when staying at AC Hotels. However, we one got breakfast our first morning due to it being quite “sad.” The fruit looked old, and the selection wasn't very good.

Unfortunately, the next time we visit KC, we will not be staying at the AC Hotel Kansas City Plaza.
Partner
4/10
Poor
03 Oct 2025
Tristan
It’s the kind of place where you spill a little water on night stand, go to clean with a tissue and it’s brown when you’re done. Dusty dark rooms with no windows and seems to have gone down hill - used to stay here a lot, but torn because location is great, but management needs to change. Would also train male staff on customer service (former hospitality industry here and no need to be rude to patrons asking for an extra key). But for $253 a night for a bed with springs poking at you and paper thin walls, not sure I will be back.
Leisure Self
8/10
Excellent
03 Oct 2025
randy
do not stay in the rooms along westport street ,a food truck set up out side our room and we had listen to the generator from 10:30 till 4:20 in the morning ,no kidding
6/10
Pleasant
01 Oct 2025
Jacqueline
The bathroom door was not solid. You could hear someone going to the bathroom from the other room
8/10
Excellent
30 Sep 2025
Makena
staff were super helpful and nice. many food options nearby
Leisure Family
2/10
Poor
29 Sep 2025
Teresa
I’m waiting on receiving a full credit very unsatisfied. The good thing is they were willing to credit me but I would have rather had vacuumed carpet and sleep at night not people arguing and I couldn’t find a phone in room to call the desk at 2 and 3 am. When your paying 282 a night I expect clean safe room
Leisure Family
10/10
Exceptional
29 Sep 2025
Krystina
Everything was great, no complaints. Many restaurants in walking distance.
Leisure Partner
10/10
Exceptional
28 Sep 2025
Katie
Very nice hotel, modern, clean, and friendly staff. Great location, walking distance from restaurants and shops in the area but also a convent drive to downtown.
Leisure Partner
10/10
Exceptional
26 Sep 2025
Gary
Friendly staff and nice 12 noon checkout
Business
6/10
Pleasant
25 Sep 2025
Lynn
We stayed 2 nights. Despite specifically requesting maid service on day 2, this was not done. Also, guests were very loud in the middle of the night, both nights. Location good for what we were doing.
Partner

Location & surroundings

Ac Hotel Kansas City Plaza
560 Westport Rd, Kansas City, United States

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Ac Hotel Kansas City Plaza

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