Name: The Westin Kansas City at Crown Center
Address: 1 E Pershing Rd, Kansas City, 64108, US

6/10

Pleasant

01 Aug 2026

Nevaeh

$30 for overnight parking isn’t the best for big trucks, be prepared to pay for wifi and 50$ for late check out which we were given only an extra 2 hours which is understandable for cleaning staff. Probably first and last time probably staying. Clean, staff were friendly and the bottom floor is really nice.

10/10

Exceptional

29 Jul 2026

Frankie

Excellent

10/10

Exceptional

28 Jul 2026

Beverly

Our room had a view of downtown Kansas City and the chairs near the window made the perfect spot for enjoying the scene below us.
The bed was very comfortable, sheets and pillows were very nice.
The staff was helpful in giving directions on how to walk through the passage to Union Station.

10/10

Exceptional

28 Jul 2026

Gregory

Great staff (all of them) and Hotel.

6/10

Pleasant

27 Jul 2026

Gina

The staff and facilities are great. love the location. However, this place has by far the worse shower's in KC, in fact the worse showers in Ks. or Missouri. In today's world it's a crapshoot on water volume and pressure. Other places we stay at are 10 times better. You might as well grab a bar of soap and jump in the pool. I asked why the water pressure and volume were so terrible, and they gave a canned answer about government controls. This is not true. Whatever they are doing is absolutely crazy how terrible the showers are. When you pay 500 a night you expect nice things and they didn't deliver.
They traffic noise and city sounds are way above levels expected for such a highly rated hotel.

6/10

Pleasant

23 Jul 2026

william

I had a nice room though the carpet needs to be replaced. Someone had disconnected

10/10

Exceptional

20 Jul 2026

Chris

Everything was great and everyone was nice!

Family_with_children

4/10

Poor

20 Jul 2026

Daniel

The pool was very crowded. It is a decent sized pool but, given how big the hotel is, it was virtually impossible to move without disturbing the crowds around us. The shallow area is also tiny which makes it useless for young kids.

The parking was also unnecessarily complicated. Parking costs $33 per night and requires the use of an app. I might expect this cost in a large city but not in KC.

Overall a disappointing stay and I would look elsewhere if I returned to KC.

Family_with_children

8/10

Excellent

17 Jul 2026

Hud

Hotel overall was nice. It was a stay we had to make last minute for a World Cup football game. We got there the day of match and the hotel was extremely busy.

There were a couple of misses: the hot tub water was murky and the jets didn't seem to work, our room was not ready by check in time and the parking was a mess due to the volume of people.

Other than these items there were many good features to call out: wonderful beds, convenient location for our event, the hotel being attached to the Crown Center was great and the workout facilities are top notch.

It was overall very good and we would stay there again if the opportunity comes up.

Family

10/10

Exceptional

12 Jul 2026

Silvia

the breakfast served was not \" buffet\" type and there wasn't enough space for all the people showing up. the wait was about 20 minutes so we decided to skip breakfast. Also not vegan friendly.

Friends_and_family Family

8/10

Excellent

12 Jul 2026

Cynthia

Amazing stay
Only improvement is to have real room service (not brown bag delivery) and better pool service amenities - drinks food more chairs.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Sabrina

Absolutely loved my stay!
The breakfast was delicious.
There was a bit of a wait, but I give grace as it was packed for FIFA ⚽️.

The location is perfect.
Until station is right across the street.
The waterfall is beautiful.

The property is stunning.

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Emily

We love staying at the Westin Crown Center! It's close to so many fun things to do in Kansas City, and they have a great pool!

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Roger

Good

10/10

Exceptional

28 Jun 2026

Jeff

We stayed here for the World Cup and had a great experience. Clean, spacious property very conveniently located for activities in downtown Cleveland, and along the streetcar line. It’s connected to a shopping mall and food court with a nice pool and plenty of onsite dining. Very helpful staff, especially Abby at the front desk who helped us deal with a minor issue with our room quickly and professionally. Highly recommend.

10/10

Exceptional

24 Jun 2026

Robert J.

Staff was great. Shopping was great

Partner

10/10

Exceptional

22 Jun 2026

William

everything was great

Partner

10/10

Exceptional

17 Jun 2026

albert

Staff was extremely helpful at checkin as well as with each encounter. Great complimentary breakfast!

Friends_and_family Family

10/10

Exceptional

17 Jun 2026

Carol

Very clean. Easy parking w valet. Exceptionally friendly and helpful staff, from front desk staff, valets, housekeeping, etc…. Fabulous pool. Loved the convenience of the skywalk to walk to Union Station w out getting wet in the rain. Many great choices for food and shopping in the attached mall.

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Nicholas

Beautiful Hotel and property

8/10

Excellent

15 Jun 2026

Brian

Clean room staff was great I'll stay here again.

Partner

10/10

Exceptional

03 Jun 2026

Qashanda

.

Self

10/10

Exceptional

02 Jun 2026

Nadine

The Westin Kansas City at Crown Center is a wonderful hotel! We traveled from Hawaii and was greeted with plenty ALOHA! The staff are very friendly and helpful, especially the bell desk worker (who's been there for over 40 years) was very welcoming :) The hotel is clean with cute local shops and places to eat, and the beds are super comfy! We will definitely be staying here again on our next trip.

Family

6/10

Pleasant

29 May 2026

Vitaliy

14$ Per day for WIFI?! It tells me a lot about this hotel: Nothing special - overpriced- boring.

Self

10/10

Exceptional

28 May 2026

Sarah

We loved the pool and hot tub. We also found it convenient to walk over to Crown Center and Union Station to go to Science City. We also really appreciated the streetcar stop, which we used all weekend to go to various other parts of the city.

Friends_and_family Family

8/10

Excellent

28 May 2026

David

Decent stay, clean, good staff. The gym wasn't well maintained when i was there, no cups to drink from, overflowing towel baskets, otherwise good. Didn't use the bar or restaurant so I can't judge the food or drinks.

Business

6/10

Pleasant

26 May 2026

Therese

This was our first experience at a Westin resort. The hotel itself was great. Lots of stuff on-site.
The hotel was pretty clean. The restraunts and stores are not open at the the time they said they were open. The pool area needs some remodeling. There is no place to lay out near the shallow end where my kids were. Too old to hold in the pool but they are not the best swimmers. Didn't feel comfortable foer how far I was from them. There were no cushions on any chairs or bennches until the last day there. There was no towels multiple times. There were young kids in and out of the hot tub and eventually an accident and they had to shut down the hot tub. There were kids fighting beating and hitting eachother and laughing. I had a kid scared hiding in the corner on the inside pool area
A large group of adults eating and throwing wrappers all over the floor and smoking pot. Not necessarily a hotel issue but there definitely needs to be some manning of the pool area to keep it kid friendly.

Family_with_children

8/10

Excellent

25 May 2026

Andy

All the balcony doors have been sealed shut. Really lousy...

Partner

10/10

Exceptional

13 May 2026

Ellen

The Westin Hotel in Kansas City was great
Convenient to Amtrak and well situated. It has to be good because it's associated with Hallmark and Hallmark' s motto is \" when you care enough to send the very best.\"

Self

10/10

Exceptional

12 May 2026

steven

Really just the only choice to stay in Kansas City. Why? Well, the hotel is quite perfect in quality and cleanliness. The rooms are very large. The rooms are very quiet. The hotel is built into the side of mountain rock where the natural rock is actually the hotel wall; along with a waterfall inside as well, of course. There is an entire inside \"mall\" attached to the hotel (through one flight of stairs) where many different stores offer shopping with multiple themes. There are a few choices for morning coffee just steps from your room. There is a nicely appointed bar in the lobby for coffee in the morning and also drinks at night. Yet above all of this \"basic stuff\", there are 4 enclosed pathways from the hotel, extending over the streets to Union Train Station, Hallmark Cards, and other shops that are great in general, but excellent in case of any bad weather. Last and maybe most important, is the location. The FREE Kansas City Streetcar is right there and can take you to Westport, Country Club Plaza, Union Station, or even north to the River Front. THAT benefit cannot be stressed enough!! You will see 75% of Kansas City offerings to tourists via this streetcar, and not pay a dime for it! Stores, Restaurants, Clubs, Bars and Entertainment are all very plentiful because of this streetcar addition. So when you look at the COST for staying at The Crown Center Hotel, you MUST stop to consider that if you save a few bucks, your stay will drop from an A+ do a C- as a consequence.

Partner

10/10

Exceptional

01 May 2026

Aaron

Fantastic front desk staff! They went out of their way to make our stay comfortable, memorable and enjoyable.

Partner

10/10

Exceptional

25 Apr 2026

Lana

Great place to stay! Close to everything & room are very nice!

10/10

Exceptional

06 Apr 2026

Tia

Everything was great!

Family_with_children

10/10

Exceptional

26 Mar 2026

Suzette

The accommodations were great, no complaints, room service was good, would stay again.

Friends_and_family Friends

8/10

Excellent

23 Mar 2026

Robbie

The staff is excellent, the front desk and the bellman were a blast from the past at the excellent service you come to expect from a Westin. Where it fell short wet the amenities which I’ve been accustomed to in my previous stays. It’s a little thing, but when you pay $400 for a hotel room you expect better than 1 ply toilet paper. Their beds are still the best in the business though. Make sure you bring a step stool if you are shorter than 5’2”.

The biggest “miss” was the food service. I’m not expecting a free breakfast, but it’s odd to not at least find an option for a buffet style breakfast. I would have paid for it, but I wasn’t going to bring my family to sit down for an eclectic à la cart breakfast at 7:30am. So we went to Panera across the street and waited an hour for our food there (yikes.)

It was clean, safe, and hospitable. If this was a Hampton or Holiday Inn I would give it five stars, but for the price and reputation is was a bit of a miss. We’ll be back this summer, but probably with different expectations.

Family_with_children

8/10

Excellent

22 Mar 2026

Walter

Room was nice, surprised parking was $33.99.

10/10

Exceptional

19 Mar 2026

Cash

clean room and everything was great

Partner

10/10

Exceptional

13 Mar 2026

Adam

Awesome

Friends_and_family Family

10/10

Exceptional

10 Mar 2026

Connie

Lovely stay at a lovely hotel, fantastic location and right by the light rail 😃

Friends

10/10

Exceptional

03 Mar 2026

KATIE

Staff was very accommodating. Hotel has nice updates and the bed was the most comfortable bed I have ever slept in! For sure would go back!

4/10

Poor

22 Feb 2026

Douglas

The staff at check out was extremely rude and not helpful in the least. Name for check in was wrong and the young lady at check in desk was rude and offered no assistance, just said well you can cancel reservation which would have resulted in a 350 cancelation charge. Took 45 minutes of figuring stuff out on our own and having to call hotels help desk to get name changed, which then was informed could have been done at check in desk since we had reservation details and same card as what was on file

Family_with_children

10/10

Exceptional

22 Feb 2026

Hillerie

Very nice place!!

10/10

Exceptional

04 Feb 2026

Lyle and Sandy

It was great

Leisure Friends

10/10

Exceptional

29 Jan 2026

April

Loved this hotel!! Clean, bed was amazing and staff was fantastic!!!!

Friends_and_family Family

10/10

Exceptional

19 Jan 2026

kelly

Easy check in

10/10

Exceptional

19 Jan 2026

Marian

Courteous staff all around

Leisure Partner

10/10

Exceptional

19 Jan 2026

Matt

Staff was very friendly, rooms were clean and large. Bathrooms were spacious. Lobby and bar had great places to sit and work and eat.

10/10

Exceptional

14 Jan 2026

Nila

We had a beautiful view of Crown Plaza decorated for Christmas. Food, and staff were wonderful.

Friends_and_family Friends

6/10

Pleasant

14 Jan 2026

Julie

It was great till the last day! Early the last morning! Someone was doing construction or repairs!!! Woke us up!

Friends_and_family Family

10/10

Exceptional

05 Jan 2026

Renee

I didn’t realize breakfast was offered as part of the stay.

Partner

6/10

Pleasant

26 Dec 2025

Ronald

yes

Friends_and_family Family

4/10

Poor

25 Dec 2025

Ashley

Roomed next to barking dogs. Website said pool was open the day before we arrived and it didn’t open until the day we left. Cockroach crawled over my husband’s foot the night before we left and the hotel would not even consider refunding us for the night.

Leisure Family_with_children

4/10

Poor

23 Dec 2025

Rick

when we booked, we asked for adjoining rooms with two double beds. When we arrived, they were not able to comply. They offered one king size room adjoining two double beds, which would’ve been perfect. However they charged three dollars for the rollaway bed we needed.

6/10

Pleasant

21 Dec 2025

Catherine

There was someone else’s old food left in the refrigerator. Trash was not emptied, no towels were replaced during our 3 day stay!

Leisure Family

6/10

Pleasant

17 Dec 2025

Randy

Had none. No ont told us you had breakfast

Friends_and_family Family

10/10

Exceptional

16 Dec 2025

Susan

The room was clean, staff was so helpful and personable. The food at the restaurant was very good. It was quiet. Would stay again.

Leisure Family

10/10

Exceptional

16 Dec 2025

PATTI

Great experience

4/10

Poor

15 Dec 2025

Mayra

The staff support was lacking. We had issues checking in. When asked for water to take medication upon check in after a long flight they wanted to charge us $5. We booked a room for 3 people and the room was very tiny. We had to go and ask for more towels and pillows. No one came to clean or check on us

Business_and_leisure

6/10

Pleasant

07 Dec 2025

April

My stay would have been better if there wasn’t marijuana smell on my floor , I was sick at my stomach and a migraine for two days. I called twice to the front desk, FINALLY the night manager said I’ll move you, which I had to do by MYSELF. I was hoping for a little more than what I received for the inconvenience, perhaps a free night stay off my bill. For the amount I spent on my room at least they could have done was a night or two compensation. I mean come on, I was missable for two days. This is my second year coming and would like to come back next year, but I’m hoping I get treated better and with a better view than I had the first 3 days I had, Sat and Sun nights were better and the view was beautiful looking over the square with the lights. I’m just hoping that I’m treated better next year.

Leisure Self

10/10

Exceptional

07 Dec 2025

Cindy

Westin crown Center has lovely service and is close to everything.

Friends_and_family Friends

10/10

Exceptional

01 Dec 2025

Shelley

Everything was Excellent. This was my 1st time staying there and I had a Wonderful time. Even joking around with the Hallmark Stars security guards. Thank you for helping me have a Wonderful Birthday/Christmas present to myself ever ❤️

Self

10/10

Exceptional

25 Nov 2025

Carrie

Everyone was so helpful and polite during our stay.

Leisure Family_with_children

10/10

Exceptional

24 Nov 2025

Lavetta

Staff was very helpful

10/10

Exceptional

22 Nov 2025

Karen

Everything

Leisure Family_with_children

10/10

Exceptional

21 Nov 2025

Tamara

Spotless room, kind staff. Staying literally in the mall was quite amazing

Business Self

4/10

Poor

20 Nov 2025

roger

Too expensive, bad check-in experience and no amenities.

Leisure

8/10

Excellent

19 Nov 2025

Terri

The staff were helpful throughout the four days I was there. The room was comfortable and clean. The only concern I had was there was no one to help me navigate my large bags upon checkin or checkout. Thankfully my kind taxi driver assisted each time.

Business Self

10/10

Exceptional

15 Nov 2025

Elizabeth

Very clean room

Leisure Family

6/10

Pleasant

13 Nov 2025

Daisy

The bathroom shower could have been better. You can smell the sewage whenever you flush the toilet.

6/10

Pleasant

12 Nov 2025

Beverly

It is incorrect to call what they have \"room service.\" It is restaurant delivery, in takeout boxes, priced as if it's room service. The pizza was the kind you microwave in a gas station. The beds were nice. Parking is inconvenient.

Leisure Family

10/10

Exceptional

02 Nov 2025

Kristi

Rooms were very clean and organized

10/10

Exceptional

30 Oct 2025

Kyle

N/A

4/10

Poor

22 Oct 2025

Becky

How horrible to have a workout room when we didn’t know or request. Little furniture and cumbersome treadmill. Room was old school typical Marriott. Old toilet, lighting. Clean but stayed in better courtyards.

Partner

10/10

Exceptional

17 Oct 2025

Robert

Lovely property, with professional staff and clean facilities. Easy walk to Union Station and situated nicely in downtown Kansas City

Leisure Partner

10/10

Exceptional

06 Oct 2025

Hayley

So many options for dining and shopping. A very convenient location for the mueseum and other activities! The parking was somewhat confusing but our trip was abit last minute so we were unable to research before our stay. The front were so accommodating and kind!

Leisure Friends

10/10

Exceptional

05 Oct 2025

Nicole

Absolutely WONDERFUL staff!! Extremely friendly and accommodating. We will definitely return.

Leisure Family

10/10

Exceptional

04 Oct 2025

HEATHER

Worth every penny

Perfect clean and welcoming - great handicap accessible bathroom - there for a festival and they were excellent with the huge crowd

Friends_and_family Family

10/10

Exceptional

04 Oct 2025

Salissa

I requested a room I’ve stayed in before and they gave it to me! I love staying here and will be back soon.

Leisure Family

10/10

Exceptional

24 Sep 2025

Bobby

Great location

Leisure

10/10

Exceptional

24 Sep 2025

Brynn

First time staying at a Westin. It was clean, we could walk anywhere

10/10

Exceptional

21 Sep 2025

Mark

Easy check in, valet parking, very clean. Loved using the walkway to union station for dinner and an event.

Partner

8/10

Excellent

21 Sep 2025

Gordon

Frequent Traveler

The room was nice but the carpet was dirty and the soap and shampoo containers were empty and no bar soap either. For what they charge for a room everything should have been perfect.

Business Partner

10/10

Exceptional

13 Sep 2025

john

outstanding

10/10

Exceptional

29 Aug 2025

Derrick

Great place to stay

10/10

Exceptional

25 Aug 2025

Ronald

Clean

Business Self

2/10

Poor

24 Aug 2025

Luis

Tried charging me twice. On expedia and on card

10/10

Exceptional

24 Aug 2025

La'Chelle

Everything was great

2/10

Poor

19 Aug 2025

Verified traveler

Hotel was nice but not anything special for the price you pay. The amenities are minimal your still paying for everything on the side. The set up of the hotel and parking garage are beyond confusing. Convenience of location is the best thing going for this hotel.

Friends_and_family Family

10/10

Exceptional

18 Aug 2025

Sally

A true luxury atmosphere. Loved the Signboard Hill waterfall- soothing to hear the rushing waters.
Bed linens were excellent.

10/10

Exceptional

17 Aug 2025

Carlos

We love this hotel is amazing and it’s a great location and it’s our home away from humming Kansas City

10/10

Exceptional

17 Aug 2025

Carlos

This hotel is fantastic and it’s our home away from home in Kansas City

2/10

Poor

14 Aug 2025

Brett

Charges to my account four days after bal was paid

Lady at the front desk mentioned free parking in the parking garage so I moved my vehicle from valet to the parking garage. Checked out on Sunday the 10th and was charged for room at the correct price that I agreed too. Then four days later they tried to run my card for an additional charge of $30 for parking on Thursday the 14th without calling or even warning me. When I called and talked to the manager I was friendly and advised her of what happened and her response after a 32 second hold was “the girl that checked you in said she doesn’t tell people that”. I asked if she had cameras and she said yes, I then asked if she could watch it and she will know the truth and her response at that time it “I do t know if they have audio”. First off I would have no problem paying the charge if it was something that I just assumed or was misunderstanding her about, but that’s not the case! I literally had our parking taken care of and moved because she told us about a free perk with the room and even showed us a picture of how to use the keycard for free parking. Then when I asked the manager why they tried to run my card on Thursday after we had already been charged for everything on Sunday…. She said it was a system issue and they did on audit on Wednesday and realized they hadn’t charged multiple visitors for parking so they decided to just charge them with no warning 4 days later because there system issues!?!? In the business of hospitality, that is not it!!

Partner

10/10

Exceptional

10 Aug 2025

James

Ideal stay, all in all. Uses it as a convenient place to stay for an Amtrak excursion. The pool is amazing and all the staff were very nice. Would happily stay here again for another trip or a downtown Crowne Center experience.

Partner

4/10

Poor

04 Aug 2025

Natasha

Took 1 hour to check in just to find out rooms were not ready. They waited all afternoon for a text for the rooms to be ready. Never received. Spent another 30 mins at front desk.

Leisure Family_with_children

10/10

Exceptional

04 Aug 2025

Leah

I booked 2 rooms. 1 had a musty odor, which im the only one it bothered, and the other smelled fabulous, so i got that one 😁 outside of that everything was perfect. It was a family weekend and the location was perfect with amenities suiting 65 yo to 2 yo. We didn't have to drive anywhere. Street car right by to take us downtown or just walk to the adjoining mall full of specialty shops.at Crown Center. The aquarium, lego land and union station all right there. Now the staff was the absolute best, not one bad attitude, all very cheerful and helpful.

Leisure Family_with_children

6/10

Pleasant

27 Jul 2025

Steven

The king-bed room that I reserved on Expedia was unavailable, so the hotel downgraded me to a room with two doubles. Also, the in-room desk chair was not good for my back. I requested an office chair be brought up for the week, and the service staff said they would check into it and never called me back.

Business Self

10/10

Exceptional

27 Jul 2025

Nana

Parking is not convenient

Leisure Family

8/10

Excellent

27 Jul 2025

Kelly

Very nice hotel, however, not an overly helpful staff in regards to the amenities. No one explained to us how to access the pool or exercise facility. It was advertised as having a pool bar, which was not the case. No one explained to us to get food/bar service We needed to use the QR code and a $6 delivery fee would be attached. Very disappointing for a Westin.

Leisure Family

6/10

Pleasant

27 Jul 2025

Wengel

The area was convenient

2/10

Poor

22 Jul 2025

mehdina

First of all I was over charged $200 for one night stay, went downstairs to restaurant ordered food to go after an hour of waiting waitress came up to me and told me they are out of shrimps, “OK”! Reorder salad and waited for another 30 min, salad was not tasty, was very disappointed in lots of things, can go on and on..