Residence Inn Kansas City Country Club Plaza

10/10

Exceptional

26 Jul 2026

Jeff

Clean room, covered parking, good location, somewhat limited breakfast hours.

8/10

Excellent

19 Jul 2026

Linda

Room was large, bedding luxurious, complimentary breakfast was extensive and continually stocked

Partner

6/10

Pleasant

19 Jul 2026

Tammy

Air conditioning did not work in room.
Kitchen sink leaked. Property was clean and within walking distance to the country club plaza

Friends

10/10

Exceptional

19 Jul 2026

Steven

Very nice room. Access to Plaza was really convenient.

Partner

10/10

Exceptional

17 Jul 2026

Ramona

Clean room, breakfast delicious, staff friendly and parking free

Partner

10/10

Exceptional

15 Jul 2026

Ana Judith

The location of this property was excellent; it's within walking distance of lots of cute boutiques and standard shops such as Sephora, Pandora, Nike, Lulu, etc. It was also very close to several local pubs and restaurant options. When we do use Uber to the stadium and BBQ places, we were within a 10-minute drive. Our longest drive was to the airport, but nothing crazy. The staff was all very nice. The suite was way bigger than I expected. Very roomy and plenty of space for a couple. The continental breakfast was plentiful, with lots of warm options as well as ready-to-go items.

Friends

4/10

Poor

10 Jul 2026

ANA

Check in was at 3pm but room was available until after 5pm. Front desk lady was sarcastic and not apologetic at all when we expressed our frustration and urgency to enter the room. She was complaining about her own situation (staff shortage).

Family

2/10

Poor

06 Jul 2026

Luke

This hotel smells like cigarettes and stale beer. Not just our rooms but all of the rooms and hallways. Disgusting. Needs to be renovated more than any marriott hotel on planet earth. The interior of the hotel and rooms are also so tired and worn out- at least 25 years of heavy use.

Could not recommend less. Bummer. Nice staff though!

Friends

10/10

Exceptional

05 Jul 2026

Alejandro

Nice

Family_with_children

10/10

Exceptional

27 Jun 2026

Germán

Great stay, had everything we needed for the world cup game !

Friends_and_family Family

2/10

Poor

27 Jun 2026

Marleisa

We checked in around 6:00 pm went to room unpacked and went to leave and the door did not lock. Attempted to contact the front desk but the phone wasn’t working something about internet down but we had wifi? Went down to front desk she asked if we wanted to change rooms so we packed up and moved to another room that was not as “nice” as the first one. I use that word loosely. Fridge was in the bathroom, dirty shorts in the closet air conditioner leaked all night. Approached front desk and asked about air conditioner and they said maintenance wasn’t available so do we want to switch rooms?? This is twice now. I would find another place to stay if you are looking. We stayed two nights and had to move three times.

Friends

10/10

Exceptional

26 Jun 2026

Jill

Room was clean, staff friendly, parking convenient, quiet

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Christopher

We had a really good time. The hotel was clean, the staff was friendly and they had a good breakfast for in the morning as well. Would recommend to anyone coming to Kansas City!

Partner

8/10

Excellent

23 Jun 2026

Tierney

Room was clean and spacious, well thought out design. (Some friends on the same trip had a different experience - loud AC unit duct taped to a window.) Bed was comfortable, bathroom had plenty of warm water, kitchen amenities were great. Breakfast was good with many options. Staff was helpful and friendly. Cost seemed high, but could have been partly due to FIFA events (this was not why we were in town).

Friends

10/10

Exceptional

22 Jun 2026

William

Great location. Close and easy walk to The Plaza. Fresh and well stocked breakfast. When they ran out of food items the staff replaced with fresh items quickly. All the staff we dealt with were very friendly and helpful.

Friends

4/10

Poor

21 Jun 2026

Jesse

First, let me describe the positives of this property. The front desk staff was super attentive and very kind. By far the best part of our stay. Also, the property was only one block from the Plaza. So the restaurants were very close and there was a wide selection to choose from. We had some excellent meals. Also, the daily breakfast was excellent. A good selection to choose from.

Unfortunately, there were some serious downsides to the actual room. First of all, we had the misfortune of booking during the World Cup. As a result, our single room suite was over $700 per night. Ouch! Our room was not in the main building of the hotel but in an annex on the ground level.

The room came equipped with a full kitchen. Unfortunately, the room was probably last updated in 1984. The carpet was old and looked miserable. The bathroom and sink were terribly outdated. The place looked like a low-rent apartment, not a $700-per-night suite. It literally had a low-quality motel feel.

I have to be honest. I'm a platinum-level Marriott customer. I've stayed at all Marriott brands. In my 40 years of travel, this is by far the worst Marriott-branded hotel I have stayed in.

I have never rated rooms for Hotel.com or any other outlet. However, the disappointment with this stay was so great, I felt compelled to write about it.

Perhaps the rooms in the main building are better. Unfortunately, none were available despite our early arrival. As such, the main building rooms may be better.

Partner

8/10

Excellent

19 Jun 2026

Federico

Everything was really good but the only issue was the toilet…was making noice and running some water every 45/60 min and at night was too noisy and bothered us a little. Rather than that, all was perfect

Family_with_children

6/10

Pleasant

15 Jun 2026

Dallas

The staff was really helpful and nice and the breakfast each morning pretty good. Room was clean, but had a nasty stench to it as if it used to be a smoking room at one time. I’d recommend staying here as it is close to good restaurants and shopping.

Self

6/10

Pleasant

14 Jun 2026

Courtney

The hotel room was clean but the property needs to be updated. There is paint peeling and wallpaper coming off, rust stains in the tub and the shower rod was barely hanging on. The air did not work. They did have free breakfast with a nice variety. The staff was friendly.

Family

10/10

Exceptional

11 Jun 2026

Sterling

We really enjoyed our stay at this hotel. Our room was clean and spacious. The bed was comfortable. The breakfast exceeded expectations. The staff was friendly. The parking was easy and convenient. And the location was ideal for walking to nearby restaurants and shopping. Would definitely recommend.

8/10

Excellent

07 Jun 2026

John

It was mostly fine. The only thing I can say is they need new pillows they felt depleted. Breakfast is great and service is great.

Partner

10/10

Exceptional

31 May 2026

Alan

Great location, very helpful staff and a quality breakfast buffet.

Partner

4/10

Poor

25 May 2026

Robert

No toilet paper, no maid service, elevator not working, forgot to mention parking charge. The room was spacious and comfortable. Good location. Bathroom needs update.

Partner

8/10

Excellent

15 May 2026

Dru

Nice breakfast options.

Partner

10/10

Exceptional

10 May 2026

Elena

Was great

10/10

Exceptional

07 May 2026

Breanna

Great

8/10

Excellent

04 May 2026

Lisa

yes

Family

10/10

Exceptional

02 May 2026

David

The breakfast was very good, and the location to Country Club Plaza and restaurants was easy. The location was also a convenient walk to the Nelson-Atkins Museum.

Self

4/10

Poor

27 Apr 2026

NOEL

The reservation did not disclose the elevator was out before booking. We were booked into a room on the 6th floor. 12 flights of steps.

While disclosed on the Marriott site, it was not disclosed where I booked. The front desk person at check-in was rude about this.

With so many options available, we will not return

8/10

Excellent

23 Apr 2026

Tim

Great breakfast. Convenient street parking most of the time.

Family

6/10

Pleasant

17 Apr 2026

Kendra

Great stay.

Friends_and_family Family

10/10

Exceptional

16 Apr 2026

Julie

I enjoyed my stay, check in was great the staff member went above and beyond. The room was clean and staff are very helpful. Breakfast was great they had a wide variety of food.

6/10

Pleasant

09 Apr 2026

Anthony

Stayed for four nights and no complaints about the room, although the elevator was slow and often filled (and stairs were not an option due to knee injury). Breakfast options were great each morning. Some front desk staff were helpful, but others were not so much. Parking spots were not always available, but we were finally advised of another option on our last night (a little too late). We experienced an issue with being double-charged for the entire stay on two different cards, so we had to remedy that separately with one of the card providers after the fact as hotel did not know how to handle.

Family_with_children

10/10

Exceptional

07 Apr 2026

tammy

Everything was great

Friends_and_family Family

8/10

Excellent

30 Mar 2026

Kari

The room was n

4/10

Poor

22 Mar 2026

Shari

The first room we were given had a horrible odor. We requested a different room. Both rooms were on the first floor next to an outdoor access door, which was loud. The air conditioner struggled to keep up and was extremely loud. The room door rattled and didn’t shut tight, but was able to lock. The staff was kind.

Friends_and_family Friends

4/10

Poor

20 Mar 2026

John

To much noise. Bed was to hard.
Overall location was okay.
But pick a difference hotel in KC

Partner

8/10

Excellent

17 Mar 2026

Grant

kitchen was well stocked, AC worked great. Was a very nice quite stay

10/10

Exceptional

06 Mar 2026

Margaret

Everything was exceptional.

10/10

Exceptional

17 Feb 2026

David

Residence Inn always provides a clean room with plenty of space. I've never been disappointed.

Self

10/10

Exceptional

08 Jan 2026

Stacie

Super nice staff. Room was clean.

Leisure Family_with_children

6/10

Pleasant

04 Jan 2026

Wally

Yes

Business

10/10

Exceptional

03 Jan 2026

Damien

Staff was very friendly. Room was perfect for what I wanted. Location was great.

Leisure Self

8/10

Excellent

27 Dec 2025

Traci

Breakfast was great! Coffee needed work. The staff professional! Room was clean and quiet!

Partner

10/10

Exceptional

22 Dec 2025

Ernest

Excellent experience

10/10

Exceptional

06 Dec 2025

Dennis and Lana

Great location, clean, nice staff.

Partner

10/10

Exceptional

05 Dec 2025

Carl

Lovly room. Loved staying thete.

Leisure Family

10/10

Exceptional

02 Dec 2025

Marla

Enjoyed the stay and the location

6/10

Pleasant

01 Dec 2025

Cynthia

We were in two of the outer rooms 124 & 224 ( that I think used to be apartments). Though the second floor room was a little warmer, we could not get our room to reach above 69/70 heat. We tried switching between off and heat to make sure we had it in Heat Mode. We never felt heat \"blowing\" through any of the vents, so maybe they have been blocked
or partially shut some how .We also noticed light coming through around the door, like it NEEDS some weatherstripping! It was just chilly when we were sitting in the room and especially after getting out of the shower! Oh and play another local channel on your TV in the breakfast room, like ABC, CBS or NBC. A channel that doesn't lie to the American people, just keep it neutral.

Friends_and_family Family

10/10

Exceptional

28 Nov 2025

Jon

Room was clean, comfortable, and provided the perfect space for our stay. The staff was incredibly friendly when checking in. Thank you so much!

Friends_and_family Family

10/10

Exceptional

23 Nov 2025

Jennifer

Clean room and hotel and great breakfast.

Friends_and_family Family

8/10

Excellent

29 Oct 2025

Yevgeny

Everything is a bit tight in the space, obvious signs of age in the hotel that needs some updating. Eating area is weirdly placed. However, the staff were great, the breakfast was fantastic, I was easily able to find street parking, and the location is still central.

Business Family

6/10

Pleasant

29 Oct 2025

Michele

The staff was very courteous. The room was nice but had no hot water. The couch bed was lopsided and the kids said it was very uncomfortable. The worst part was a maintenance employee came into our room at 7am, woke everyone up while he was cursing and scared my kids to death.

Business_and_leisure Family

10/10

Exceptional

26 Oct 2025

Jennifer

Excellent breakfast choices. Staff was very friendly at check in. Parking garage is small but close by.

Business_and_leisure Partner

10/10

Exceptional

22 Oct 2025

Lisa

The exterior rooms have electric fireplaces, lovely touch.

Leisure Partner

10/10

Exceptional

17 Oct 2025

Wylita

Well equipped. Excellent location. Good cookies

Friends_and_family Family

8/10

Excellent

15 Oct 2025

Pamela

Good

I enjoyed as usual. Wonderful breakfast and location. Unfortunately the parking garage ceiling is delapidating and drops onto me.

Partner

10/10

Exceptional

10 Oct 2025

Lee

Great location

8/10

Excellent

09 Oct 2025

Vikki

Clean room, nice staff

Business_and_leisure Family

6/10

Pleasant

05 Oct 2025

Deborah

The check-in person should have told us we would need to pay for parking in their ramp. She was also not very personable.

Leisure Partner

10/10

Exceptional

04 Oct 2025

Dennis

Nice rooms, great location

Leisure Family_with_children

10/10

Exceptional

27 Sep 2025

Lindy

Lovely hotel. Great staff. Very clean and great breakfast!

Leisure Self

10/10

Exceptional

23 Sep 2025

Gina

It was perfect for what we needed!

Leisure Partner

10/10

Exceptional

18 Sep 2025

Jennifer

I would just like to share that every person that I encountered that worked at this property was very kind, helpful, and happy to assist with any request that I made! I will definitely be back again!!!

Business Self

10/10

Exceptional

04 Sep 2025

Glenn

First room smelled weird/
They changed rooms and it was excellent

Leisure Partner

10/10

Exceptional

30 Aug 2025

Jeffrey J

Good location. Some of the ceilings need dry wall work.

Leisure

10/10

Exceptional

01 Aug 2025

Carol

The room was great! I loved that it had two bedrooms. Wish we would have had more time to spend in the downtown area.

Leisure Friends

10/10

Exceptional

19 Jul 2025

Donesha

The staff was really nice & the breakfast was really good. Everyone was kind and respectful. I’d definitely stay again.

Business Family_with_children

10/10

Exceptional

01 Jul 2025

Jamie

Great location and all the amenities you expect from Residence Inn. Full size refrigerator with ice maker, dishes in kitchen. Maybe a little dated and some maintenance issues (crack in the wall)

Leisure Family

8/10

Excellent

28 Jun 2025

Freddie

Nice quiet and it felt clean will definitely stay again

Leisure

10/10

Exceptional

28 Jun 2025

Dennis

Good location at Country Club Plaza area.

Leisure Partner

10/10

Exceptional

19 Jun 2025

Verified traveler

Great Area and Comfort

The kitchen was great to have. This was like a one bedroom apartment to stay in while travelling. Great location. Walkable to nearby shops and dining. The bus stops a few blocks away to take you down town for free.

Self

10/10

Exceptional

16 Jun 2025

David

Great location, spacious suites. Just a bit noisy from the traffic in the neighborhood, due to having cracked open windows due to ac units.

Friends_and_family Family

10/10

Exceptional

07 Jun 2025

Brady

Great area. Great staff. Great room.

Leisure Partner

2/10

Poor

08 May 2025

Carolina

So old! Bad maintenance not like a Marriott level

Business Self

8/10

Excellent

06 May 2025

Susan L

While it is an older property with older color schemes the weekday cafeteria ladies are wonderful and breakfast is included each day. The beds and pillows are comfortable with large screen Tv & full kitchen.

Leisure

10/10

Exceptional

10 Apr 2025

Verified traveler

KC revisit

Great set up with outdoor entrance to street. Good location. Comfortable beds. Lighting is a bit dim. Breakfast is great.

Partner

8/10

Excellent

16 Mar 2025

Valorie

We ended up waiting such a long time for the elevator. There are 6 floors with 126 rooms and there was only 1 elevator. Many others were complaining of the same thing. We used the stairs when we could but one of our family members has disabilities and stairs were difficult.

Leisure Family

10/10

Exceptional

06 Mar 2025

Paige

Loved it all

Leisure Family_with_children

10/10

Exceptional

03 Mar 2025

Bruce

Very easy to access

Leisure Partner

2/10

Poor

02 Mar 2025

Charles

Terrible

We never stayed at this hotel. We canceled our stay but still got charged by Hotels.com. We are VERY UNHAPPY WITH HOTELS.com. We tried their chat room and have not received any response.

Partner

10/10

Exceptional

01 Mar 2025

Leslie

Nice location and spacious room

We chose this hotel for location and price. It ended up being a nice choice. Parking was easy and reasonable. Staff at front desk were helpful and courteous.

Partner

8/10

Excellent

28 Feb 2025

Sunny

Parking

The parking was more than bizarre given the set up of the rooms and their proximity to the garage. Also, large vehicles parked terribly taking up more than one spot. I enjoyed the room but once the toddler moved in upstairs it was a very noisy stay.

Business

8/10

Excellent

17 Feb 2025

Lyubov

Great location and amenities

We enjoy staying at Residence Inn hotels because they have a kitchen in the room. We don't like to go out all the time. This Residence Inn was right in the middle of the city - with tons of stores and restaurants just a short walk away. Also very close to Hyvee Arena where we needed to go for a dance competition. The room was comfortable and clean. It was also quiet, considering we were in the middle of the city. The only small issue was a persistent water puddle on the floor near the toilet - seems like there was a plumbing leak happening.

Friends_and_family Family

8/10

Excellent

11 Feb 2025

Judy A

Staff was very courteous and like the breakfast room a lot!

Partner

8/10

Excellent

02 Feb 2025

Pamela

Our Stay

Appreciate the front desk being so accommodating, professional and kind. Nice breakfast and good location. Parking garage is crazy small and the structure on the inside is showing it’s age.

Partner

10/10

Exceptional

02 Feb 2025

Sarah

Great property. Good service and staff was amazing. Close tonall shopping and food

Leisure Family_with_children

8/10

Excellent

17 Jan 2025

Andrew

Great option

Great stay overall. The hotel, rooms, carpet etc could use an update. Feels dated and room smelled stale. Great breakfast and location overall.

Business

10/10

Exceptional

05 Jan 2025

Christopher

Nice suites with lots of room and a full kitchen. Free breakfast was great and staff made sure there was always plenty of food. Located right by the Plaza, so that was a big plus.

Leisure Family

10/10

Exceptional

29 Dec 2024

Verified traveler

KCMO

Front desk was very welcoming. Accommodations were fine.
Noise pollution a little disturbing, people just going in and out throughout the night.

Partner

10/10

Exceptional

25 Dec 2024

Dee

Perfect location. Quiet. Privacy in residence inn room.

4/10

Poor

22 Dec 2024

Thao

There was no hot water to taje baths or shower for 2 days.

Leisure Friends

10/10

Exceptional

21 Dec 2024

Ken

Staff was very helpful

Leisure Partner

10/10

Exceptional

19 Dec 2024

Mary

We had a great stay here for the Thanksgiving holiday. Jason M., the front desk manager, was so kind and helpful, as were all the staff. Expedia messed up our reservation and Jason did everything he could to straighten it out and help us have a great stay. He waived some fees and got us a good rate (because I had to pay twice due to Expedia's error.)

Leisure Family

10/10

Exceptional

17 Dec 2024

Randolph

Everything was nice with the exception of everyone in town for the game.

Leisure Partner

8/10

Excellent

10 Dec 2024

Jerry

Staff was amazing! Loved having a full fridge in our room!!

Leisure Family

10/10

Exceptional

06 Dec 2024

Tammy

KC

A block from the Plaza. Walked to see Christmas lights!

Partner

10/10

Exceptional

04 Dec 2024

Michelle

Check in was so easy and we were able to check in early. Location was perfect! We walked to dinner. Rooms.were clean and beds were comfortable..staff was friendly

Leisure Family

8/10

Excellent

26 Nov 2024

danielle

It was ok but nothing great

I will say this location is a pretty good one if you'd like to stay in the Country Club Plaza area. The hotel room was dated and the lighting in the room was not great. Also the shower was dark because the lighting was not good in there either. The room was clean, but, the bed wasn't all that comfy.
It definitely needed a reno or some updating. The breakfast was very good.

Partner

6/10

Pleasant

24 Nov 2024

James

Paid for overnight parking, but found out the secure parking area was very small. A slightly larger unsecured area had room for us, but wondered why we had to pay for parking that was no better than parking on the street.

Hot water was only tepid. Not acceptable.

Partner