Name: Fairfield Inn Kansas City Downtown/Union Hill
Address: 3001 Main Street, Kansas City, 64108, US

10/10

Exceptional

02 Aug 2026

Daniel

Very nice staff. Rooms are nice size with very good bed. Hotel location right next to trolley stops is very convenient. The breakfast is great and their coffee is very good and available all day. But the biggest asset is the staff.

6/10

Pleasant

31 Jul 2026

Jameson

Desk help was not great, water was empty and night staff said he didn't have time to fill it. He was annoyed when we asked where the ice machine was located.

4/10

Poor

29 Jul 2026

Jose

Receptionist was way too slow, holding up a line all the way to the door. Parking is limited and you have to pay $20 a night. Everything else was alright but the inconveniences made me not want to stay here again.

10/10

Exceptional

23 Jul 2026

Marc

The location of the property near the KC streetcar system, plus the price, made it a no brainer. It was easy to get anywhere for a tourist. The room was clean, the breakfast was on par with other hotel breakfast bars, and the staff was super friendly.

The only problems were the pool area was too cold, pool and air in it, and the TV in the room was VERY slow. Like, it was on dialup or something.

10/10

Exceptional

21 Jul 2026

Belinda

Everything from checking in and checking out was awesome. Staff very friendly breakfast was great with lots of choices. Location was great either way street car in front to to enjoy something new at every stop either way.

Family

10/10

Exceptional

21 Jul 2026

Stephen

Hotel is a bit older. Nice big room in a good location. Cheikh went out of his way to make us feel welcome and made sure we were well taken care of.

Family

8/10

Excellent

20 Jul 2026

Derrick

The team is excellent and the overall stay was good. I would just make sure to let them know when you want cleaning and replacement of items in the room like coffee when staying multiple days.

Business

8/10

Excellent

19 Jul 2026

Isabel

Good overall.
Perfect spot in the city.

Friends_and_family Family

2/10

Poor

17 Jul 2026

Saulo

We paid for our reservation through Expedia for 2 rooms, 2 nights during the World Cup, and paid over $3,000 to this hotel. One hotel room I put under my husband's name, and the other room was under my daughter's name. Even though we had already paid, my daughter was charged for one night when she went to check out. She thought I had not paid, which is why she paid the hotel again. When I went to the front desk and showed my itinerary that showed that payment had been done prior to us arriving, they said they could do nothing at the time but to call them on Monday. My daughter has been calling this week, but they have been giving her the run-around and have not resolved this issue. At this point, it's either Expedia that is not communicating well with the hotel, or the hotel that's overcharging customers.

Family

8/10

Excellent

17 Jul 2026

Elizabeth M

The hotel is currently undergoing renovations, though not too visibly noticeable. There was some paint overspray on furniture/areas that needed a little bit of clean up.
The beds were soft. Air conditioner made a strange rattling noise, which was slightly irritating. The coffee was good but sadly breakfast was not ready before we had to depart.

Friends_and_family Family

4/10

Poor

16 Jul 2026

Mandie

The room smelled wet and musty almost mildew was very strong and the room was very humid even running the AC it was so bad that our skin was sticky. We ended up leaving as soon as we woke up. Booked the hotel because we attended a concert and after being outside in the heat we were looking forward to coming back to our room and cooling off and relaxing but we were not able to do that. I personally wouldn’t stay there again. The breakfast they offered was pretty sad also not much to choose from lots of things were empty.

Partner

8/10

Excellent

14 Jul 2026

Lauren

Need brighter light options for bathroom. Smelled like chemicals in the room otherwise a nice stay

Self

10/10

Exceptional

09 Jul 2026

Elizabeth

Excellent!

10/10

Exceptional

03 Jul 2026

Christopher

We booked this hotel while we were there for a World Cup game. The rooms were clean, the staff was helpful and their breakfast had a good variety. We would definitely stay here again.

Partner

6/10

Pleasant

29 Jun 2026

Nicole

The A/C worked well and was quiet. The beds are very uncomfortable. Our toilet lever didn't work. We unpacked and pulled out the couch bed, got all situated before we discovered the toilet. Since it was a Sunday, there was no maintenance available to fix it. The only remedy was to change rooms, which they offered. But, with 3 small kids and already all unpacked and one kid was asleep on the bed, we stayed. Had to take off the top of the back of the stool and put out hand in the water to manually flush anytime we used it. Also, the walls are very thin. You can hear everything. The staff is amazing, though.

Family_with_children

10/10

Exceptional

28 Jun 2026

Virginia

I recently stayed here for a world cup match and it was wonderful. The staff was super helpful and friendly. The rooms were clean and super comfortable. Breakfast was good. Overall it was the perfect place and location for being close to the FIFA Fan Fest. Would absolutely stay again.

Self

10/10

Exceptional

28 Jun 2026

John

We were there for World Cup. The lobby was very clean and the staff was super friendly and helpful. The rooms were well maintained and the showers were great with amazing water pressure. The pool and gym were not available as I think they were being updated, but we were not staying there for either of those amenities.

Family

10/10

Exceptional

26 Jun 2026

Alonso

Perfect 👌

Partner

10/10

Exceptional

25 Jun 2026

Elizabeth

All of the front desk attendants were very welcoming and kind. The hotel was perfectly located with plenty of parking, which was a plus. We took the shuttle bus down to Crown Center which was a breeze. The breakfast exceeded our expectation and was an added benefit to get our day started out well. Our room was clean and smelled wonderful. The beds were comfortable. The water pressure in the shower was one of the best I have had in a hotel and the towels were large. The only issue we had during our stay was that our AC unit was a bit loud. I reported it, but it was too late in the evening to have it looked at and we only stayed one night. Also, the doors to the rooms are very loud when they close, which was an issue at 11:30 at night. But overall, the stay was wonderful and we would definitely return again.

Family_with_children

10/10

Exceptional

24 Jun 2026

Carol

The property was well maintained, the staff knowledgeable and friendly, great location, good breakfast options.

Family

10/10

Exceptional

22 Jun 2026

Julian

Clean room, close to downtown, stuff very friendly.

Friends

10/10

Exceptional

22 Jun 2026

Ryan

Room was clean and breakfast was amazing

Family_with_children

8/10

Excellent

21 Jun 2026

Brenda

The staff were kind and helpful

Friends

6/10

Pleasant

21 Jun 2026

MARCELO VILLACIS

Fuga de agua en el techo del baño y solo pusieron toalla en el piso del baño que estaba mojado. en vez de darme otra habitac. Para compensar me dan una cola.
Ahh ningún dia hubo limpieza de la habitación
Si es un hotel central.
El parqueo tiene costo
Ustedes califiquen.

Family

10/10

Exceptional

21 Jun 2026

Fabian

Excelente ubicación,buena atención,silencioso para descanzar

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Oscar

To be honest, I am very happy with the service provided by the staff; they are very efficient, responsible, and professional.

Self

4/10

Poor

17 Jun 2026

Casey

This hotel was so stinky. The carpet was literally wet. The hallways smelled nasty, and so did the rooms. The worst part is, the windows in the rooms didn't even open up. So we couldn't air our the stank. I would not recomend staying here. The staff was nice thought.

Business Friends

10/10

Exceptional

16 Jun 2026

Denise

Clean property; excellent, professional staff. Along (free) streetcar route btw Market area to Crown Center; great breakfast choices & large breakfast area.

Family_with_children

8/10

Excellent

12 Jun 2026

Serena

Room was clean but had a musty smell. Man at the front desk wasn’t welcoming - not outride rude but definitely not welcoming. Phone in the room wasn’t connected. Son had trouble getting onto the WiFi. Price was higher than I usually see for hotels up here but we stayed during the FIFA World Cup so that was the same with all they other hotels as well.

Bed was comfortable and room was quiet which I can’t say for my recent stays at another hotel. We didn’t use the pool or any other amenities as we were just there to sleep and had a late check in.

Overall I would stay there again.

Pet

10/10

Exceptional

12 Jun 2026

Nicole

Room was comfortable, clean and beds were comfy. We enjoyed the indoor pool and morning buffet.

8/10

Excellent

08 Jun 2026

Tanya

It was a fine place to stay. The room was nice. It had a sink outside the toilet/shower which I always appreciate.

Family

4/10

Poor

04 Jun 2026

Dustin

Reserved a room with 2 queen beds and was put in a room with 1 king bed. (Dad and 16 year old daughter).

10/10

Exceptional

03 Jun 2026

Matt

Our stay at the Fairfield in Union Hill was great! The breakfast was plentiful and had a variety of options from healthy to sweet. The eggs weren't all soupy, either!

Our room was clean, the bed was comfy, and the shower was really nice. I am pretty tall and they had a walk-in shower big enough for me!

The staff was great. One member of staff told us about the history of the broadcast tower nearby. It was a really cool story and you should ask about it if you stay. The neighborhood surrounding the hotel was cool, and very conveniently located to use the railcar and explore downtown. I will be staying here again. 👍👍

Partner

10/10

Exceptional

02 Jun 2026

Marilyn

Very quiet, very comfortable, great breakfast buffet, best value in KCMO.

Family

6/10

Pleasant

29 May 2026

Chelsea

I stayed 3 nights, not one single day did housekeeping come by. I had to request for them to come get the trash and they never came, on top of that I had to go to the front desk to get clean towels. My overall stay wasn’t so pleasant. But the beds are comfortable. So if you don’t mind a dirty room, mid breakfast, then I guess you will be fine.

Family_with_children

8/10

Excellent

27 May 2026

Michael

We stayed for 3 nights over the Memorial weekend. It was very busy, but the hotel kept up with that. It was an excellent hotel that I would recommend. It was very quiet and the beds & pillows were very comfortable. I would have given this hotel a perfectd 5 rating, but we went to breakfast on Monday morning a little after 9 a.m. like we had done the previous 2 mornings. The breakfast room was closed and we had not been advised that it would close earlier that day nor had we seen any signs of its shorter hours. We almost ran out of toilet paper. Housekeeping made the bed and emptied the waste basket on the 2nd day. They did not notice that one of the toilet paper rolls was empty and there was not much left on the other. Having covers over the toilet paper dispensers makes it important that they be checked whenever housekeeping is in the room.

Partner

2/10

Poor

26 May 2026

Rajendra

Giving single star because of the drama that happened to get checked into the room that was booked and confirmation no. was issue by both Expedia and the hotel. Check in time was 3 pm. I called the property at around 1 pm and notified the front desk that I would be checking in at around 6 pm. I also messaged the hotel via Expedia app as well. When I reached hotel at the said time, front desk refuses to provide the room that was booked confirmed and started saying Expedia oversold the rooms which hotel don’t have any to check us in our family of 4! I had to strand for about 45 minutes and call Expedia in panic. After about an hour the hotel checked us into the room we booked! How did they get the room which was not at all available one hour ago???

Family_with_children

8/10

Excellent

25 May 2026

Yalu

For some reason, every time I stopped by the front desk, no one was available. The room facing the main street is pretty noisy. Otherwise, the breakfast is good.

Family

8/10

Excellent

25 May 2026

Peggy

Property was in good condition. Location right by the streetcar line. Computer was down at check in, so we had to wait awhile to get a room. Staff did what they could to accommodate. Room was clean and comfortable. Breakfast was good.

Friends_and_family Family

10/10

Exceptional

25 May 2026

Sally

Convenient location, very clean property, good and plentiful breakfast.

Friends_and_family Friends

10/10

Exceptional

25 May 2026

RICHARD

Their snack and drink area by the county in the front wasn't available to buy. That was the only downside to staying here. It was pleasant. Thank you.

Partner

10/10

Exceptional

24 May 2026

timothy

Nice and clean! There were several basketball teams staying there and heard very little noise from them, and some young men on our floor were polite. The KC Street car stop was just about a block away, very handy!

Partner

4/10

Poor

23 May 2026

ellen

My room had a very strong odor, similar to a pet cage. The desk clerk said he couldn't move us, because the hotel was fully booked. That was true. He said it was the air conditioning system creating the smell. If that was the case, the room should never have been rented. Luckily, I did not spend a lot of time in the room. But it was hard to come back to the room at the end of the day, open the door, and then try to ignore the smell. Luckily, I only had to spend two nights there. I've stayed at Fairfield in the past, and never experienced anything like this.

Partner

2/10

Poor

23 May 2026

Brandon

We had a room ground level next to the street and heard the railcar all night not long. Would not recommend those rooms at all. The bed was very hard. It was close to downtown which was nice for our event.

Partner

6/10

Pleasant

23 May 2026

Sarah

A lot of tweakers outside in the parking lot

Self

8/10

Excellent

21 May 2026

Ruihan

Location is very convenient.

10/10

Exceptional

20 May 2026

Randall

Breakfast was good, but doesn't start until 7 AM on Saturday; we had to leave very soon after to make our train out of town. Wish we could have started breakfast earlier.

Partner

8/10

Excellent

12 May 2026

martin

A nice modern hotel with a decent room, breakfast and parking in a quiet part of town. I have stayed before and will stay again. Gets pricey on weekends.

Self

10/10

Exceptional

10 May 2026

Ryan

Friendly staff.

6/10

Pleasant

02 May 2026

YICHIU

The attitude was not good of the front desk person

Business

10/10

Exceptional

01 May 2026

Rebecca

Great variety for breakfast. Easy access to downtown.

Family_with_children

10/10

Exceptional

30 Apr 2026

Heather

Excellent all around!

8/10

Excellent

27 Apr 2026

James

Good breakfast!

6/10

Pleasant

27 Apr 2026

Paul

Be prepared to pay a $20 parking fee that they add when you check out. Your not informed about this during check-in. I was told that there was a sign in the parking lot notifying me of this fee. I saw the sign but thought that it meant if you weren't a hotel guest that I would be charged. It was very misleading and I would have liked to have been informed at check in. The pool was very small and the pics on the website made it look much bigger than it really was. The beds were very firm and uncomfortable. Breakfast was good but get there early so you can get some food.

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Kenneth

Great place to stay in the city

6/10

Pleasant

20 Apr 2026

Stephanie

We booked a king room, but were given a double queen. We were not told about the change in our room until we arrived at our actual hotel room. When we called down to ask about it, the clerk lied and said he'd told us at the desk that they'd changed our reservation. He also said he'd told us that the room was handicap-accessible (which wasn't a problem, but he never actually told us about it). My husband went back down to talk to the clerk, who tried to tell my husband he didn't hear the conversation between the clerk and myself because he was outside - which was another lie. My husband was standing right beside me the entire check-in and didn't go out to the car until the clerk gave us our parking pass and we were done at the desk. We were not offered a discount, refund, or anything to compensate us for not getting the room we booked. Overall, I'm very disappointed in our booking.

Partner

8/10

Excellent

19 Apr 2026

Naim

Great Hotel with clean rooms.

10/10

Exceptional

08 Apr 2026

Issac

Nice location, good breakfast

Family_with_children

10/10

Exceptional

06 Apr 2026

Katie

Very amazing staff, let us check in super early, very clean rooms and great breakfasts. Will 100% stay again

Partner

10/10

Exceptional

05 Apr 2026

Amy

The hotel served a great breakfast, room was very clean and comfortable, staff (especially the man overseeing breakfast and the woman who checked us in) was very good, and the location was very close to the free trolley line. They also let us stash our luggage for the day while we explored the city -- our train wasn't leaving until 9 pm -- which was incredibly helpful. The hotel was just up the road from Union Station and WWI war memorial -- so convenient. Great place to stay!

Partner

10/10

Exceptional

25 Mar 2026

LeAnna

Our room was immaculate when we arrived. Everything was very clean. The room had both a small fridge and microwave as well as a coffee pot all set to make coffee. The staff was very welcoming and kind! The free breakfast buffet with different hot foods each morning was very good and exactly what we needed before heading out each morning! The pool is small but very clean and is heated which was perfect for chilly March days. It’s located very close to a streetcar stop and is within about 10 mins (driving) of anything you could possibly get to. The late check out time (noon) is a huge plus! I would highly recommend this location for any trips to KC!

Friends_and_family Family

10/10

Exceptional

25 Mar 2026

Carrie

Clean, quiet and safe area. Staff were friendly and efficient. Great breakfast!

Friends_and_family Family

8/10

Excellent

23 Mar 2026

Audrey

Convenient proximity to Union Station and Crown Center. We enjoy staying here when we visit those areas. The breakfast is good and the indoor pool is heated.

Friends_and_family Family

6/10

Pleasant

21 Mar 2026

Katie

The night shift manager was very unhappy every shift. He questioned me on needing 4 clean towels for me & my kids. I drink 1 soda at night & he of course had a comment about that too “Guess you really like soda..” Not sure why I had to tell him that yes, I drink 1 in the evening. That was so odd as well. He questioned how many people were in my room when needing clean towels. I said 4 & then he looked straight at me & said loudly “FOUR???” - Yap, 4, just like we said when reserving & checking in. Not sure why having clean towels is an issue. It was such an odd exchange. Another guest walked up to him while I was checking out & told him, “Man, you never seem happy.”
FYI you need to request housekeeping or you don’t get clean towels or your trash emptied. Day shift workers were so kind & helpful. The hotel was clean & super convenient. The breakfast was great but they run out of stuff quick & we’re almost done putting it all away 15 mins early on our first morning.

Family_with_children

8/10

Excellent

21 Mar 2026

Marketta

Clean room

Family_with_children

10/10

Exceptional

14 Mar 2026

Teresa

Clean and easy to find. Close to ww1 museum and Union Station. Has a metro station just 1/2 a block away. I will return.

Self

10/10

Exceptional

13 Mar 2026

Emily

was walking distance to downtown and lots of nearby shops (within a mile), safe area, smelled SO CLEAN in the building, super friendly staff, and very accommodating

Friends

4/10

Poor

10 Mar 2026

Dave

I have been billed extra by the property and someone needs to explain

8/10

Excellent

28 Feb 2026

Anita

The breakfast was not very good.

Partner

4/10

Poor

21 Feb 2026

Virginia

Parking lot was small, dont forget $20 to park. The rooms, very small and dirty. Very loud on the 3rd floor. Pool was so cold not enjoyable at all.

Family_with_children

8/10

Excellent

15 Feb 2026

Molly

The rooms were comfy and the breakfast was great!

Friends_and_family Family

4/10

Poor

07 Feb 2026

KATELYN

Room was rund down, but motel is in the middle of a renovation. There is a $20 fee to pay in their parking lot that is not secure. There was an issue with homeless coming in motel. The breakfast wasnt open on time. Absolutely not sound proof. I can tell you the conversation the neighboring room was having about what movie to wat h.

Friends_and_family Family

10/10

Exceptional

30 Jan 2026

Arimeta

The staff/front desk assistants were very friendly.

8/10

Excellent

23 Jan 2026

Carrie

Staff was courteous but we could not inform them of our broken heating/cooling unit. They hung up on us when we called the desk, saying they were too busy to take our call and to please call back later. We simply had to put a towel on the floor to absorb the water that the unit was emitting.

Friends_and_family Friends

10/10

Exceptional

20 Jan 2026

Jenna

The staff was amazing! A young lady named Nana checked me in, seeing I was on crutches, she cared my bags from the car to my room and got everything put away. When I left I was shown the same hospitality by them coming to my room and carrying them to the car.

2/10

Poor

20 Jan 2026

Kenneth

$20 parking fee
Contacted Expedia—no help.
Deleted Expedia App—will no longer use.

6/10

Pleasant

18 Jan 2026

Valerie

Room on pool level / facing parking and street car line. Too bright (outside parking lights) too loud. Good bedding. 2 queen beds room but obviously roomy enough for that configuration Parking price ok / free parking on street. Breakfast ok. Location ok if you have a car. Affordable option for one night stay.

Leisure Friends

8/10

Excellent

10 Jan 2026

Anne

Accommodating staff were very helpful! The construction on the 4th floor was unsightly but pool and breakfast were great. Good value for the price.

Leisure Family_with_children

2/10

Poor

05 Jan 2026

nancy

After checking in, I left. I never even why to my room.
I was so uncomfortable with the surroundings
There were people wandering around the inside of the hotel, who were not guests there as well as people hanging outside in their cars and on the property. It was not a safe area. I would love to get a refund for the night or a credit to use for a future stay at Fairfield in a different location. I would also like a refund of $20 for parking because I didn't park for the night.

Friends_and_family Family

8/10

Excellent

04 Jan 2026

Kristina

Property was clean and well kept. Staff were professional and extremely helpful. Housekeeping kept the room clean and well appointed. But.

The room remodel was lacking. The toilet was not properly seated and would wiggle when we sat down. It would also continually run if not seated properly. And there were no hooks or towel bars in the bathroom. That room (236) definitely needed a once over.

Leisure Family

10/10

Exceptional

02 Jan 2026

Janine

Staff at front desk was really helpful, giving us advice on where to go in town for New Years.

Breakfast was one of the best we’ve had in a long time at a hotel!

Friends_and_family Family

8/10

Excellent

01 Jan 2026

Renata

It was all good, except about the microwave which was not working.

Leisure Family_with_children

2/10

Poor

31 Dec 2025

Chelsea

The room was loud and

10/10

Exceptional

31 Dec 2025

James

Everything was amazing

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Janet

The hotel was very nice, the beds were so comfortable. Breakfast was good and hot.

Leisure Family

10/10

Exceptional

20 Dec 2025

Kurt

Everything was great. The staff was excellent.

10/10

Exceptional

15 Dec 2025

Angie

My family and I stayed here following a Chiefs game. It is a small hotel and is currently under construction. The place was very clean. The lobby was nice and decorated really cute for the holidays. They have a small but mighty selection of food and drinks. It was probably the best hotel shower I’ve ever had. The bed was extremely comfortable. Our room had the most fantastic view straight to downtown Kansas City and it really looked beautiful this time of year. The staff was friendly and helpful and it was in a pretty convenient location. If you don’t mind that eye sore of some construction here and there, this checks all the boxes for a decent little hotel.

Leisure Family

6/10

Pleasant

09 Dec 2025

Becky

We had 2 reservations because we came in a day early. The room was not cleaned at all after the first day except the trash was taken out. They left the dirty towels, didn’t leave any clean ones, and did not make the bed. I asked for another trash can to be put in the room but that never happened. When I asked for towels, the front desk man ran up the stairs with them as soon as he could. I was amazed. I asked for a quiet room away from elevators and ice machines. We were on the front of the building right by the road and the stairs were across the hall from our room, which people used a lot in the evening. There was a vibration hum coming from the ceiling in the bathroom that must have been on the roof. We had to keep the door closed to be able to sleep and could still hear it. It was the smallest room I have ever had in a hotel. The bathroom was spacious and the shower had a wonderful water pressure in it. This hotel is under renovation so it should be better soon.

Partner

10/10

Exceptional

08 Dec 2025

Pam

It was very nice and clean...breakfast was good..the gentleman working the night I got there was nice....only complaint is having to pay 20 dollars to park...

Leisure Family

10/10

Exceptional

07 Dec 2025

Tina

Nice Staff, clean, breakfast was great. Lots of options.

Leisure Family

10/10

Exceptional

25 Nov 2025

Beth

EVERYTHING WAS NICE..LOCATION, ROOM, FOOD

Partner

10/10

Exceptional

24 Nov 2025

Cary

The breakfast was phenomenal the most variety of any hotel breakfast i have ever had. Nice clean rooms that need updated but they are in the process of doing that. Good bed and pillows too

Leisure Partner

6/10

Pleasant

23 Nov 2025

Ginny

The hotel is in the process of being updated, so some things were kind of “rough” but the staff was great, bed comfortable - which is what we were looking for.

Partner

8/10

Excellent

20 Nov 2025

Ellen Margaret

Clean room, friendly staff, good room temp control, nice breakfast.

10/10

Exceptional

14 Nov 2025

Ramont

Quiet and convenient

Business Family

8/10

Excellent

13 Nov 2025

Christina

The customer service was lacking. We have stayed here bow 3 times driving from out of state to see shows. Whomever was working when we arrived on Wednesday was not pleasant.

Friends_and_family Family

10/10

Exceptional

11 Nov 2025

Luke

Easy to get to and parking was easy but costs $20

10/10

Exceptional

05 Nov 2025

terry

Courteous

Leisure Family