Name: Intercontinental Kansas City At The Plaza
Address: 401 Ward Parkway, Kansas City, 64112, US

8/10

Excellent

26 Jul 2026

Nancy

Toilet did not work the best. Bathroom door handle was loose.

Would be nice to be able to stream TV options. Current carrier didn’t offer many options.

Shower water temp was great! Staff very friendly. Loved the option of live music on the weekend. Friday night the 24th was excellent singer. Saturday night the 25th not nearly as good but still enjoyed a place to have a drink and music.

8/10

Excellent

26 Jul 2026

Donta

It was cool and clean

10/10

Exceptional

26 Jul 2026

Cheryl

Really enjoyed our stay!

4/10

Poor

26 Jul 2026

Rachelle

The room still had decorations from previous guests, the pull out bed had no sheets and non available, the pool was disgusting, the water was gross and pool side was trashed with beer cans and trash. We tried to get a trash bag and that processes took 20 min., as the staff was not helpful at all. When checking in the staff was not pleasant or welcoming

10/10

Exceptional

25 Jul 2026

Frank

We enjoyed our king suite with a separate bedroom and fold out couch for our granddaughters.
Included in our stay was the use of the concierge room which was well attended by the staff. The gentleman hosting us in the concierge room were both very helpful.

6/10

Pleasant

24 Jul 2026

DeMarcus

The staff was exceptional everyone was so polite, professional, and attentive throughout our stay. The check-in team, in particular, was incredibly welcoming and made a great first impression.
The room was okay overall, but there were a few maintenance issues. The first thing I noticed was some rust around the bathroom sink and in the shower area. The water pressure also wasn't the best.The pool area was very cute and inviting, but the water seemed like it could use some attention with its chemical balance. We also waited quite a while for pool towels, and when they finally arrived, guests immediately grabbed them from the bin as the staff member brought them out, so there weren't enough to go around. The elevators were experiencing issues during our stay, and it didn't seem like there was an active process in place to address them. Our balcony was a nice feature, though it could have been cleaned before check-in.
Overall, the property itself is very nice, and the live music created a wonderful atmosphere. Despite a few areas that could use improvement, the outstanding hospitality from the staff really stood out and made our stay enjoyable. ☺️

10/10

Exceptional

24 Jul 2026

Victoria

Na

10/10

Exceptional

23 Jul 2026

Leonard

The entire staff was so friendly. I have never had an experience quite like this.

10/10

Exceptional

23 Jul 2026

Martin

Staff was awesome. Beautiful young lady who checked us in, very welcoming. Also contacted me about my wife loosing her credit card.

10/10

Exceptional

22 Jul 2026

Ye

very nice

10/10

Exceptional

21 Jul 2026

Donna

I love this hotel. It’s got the cool vibes of old Kansas City in its hey day of dark mahogany with jazz piano on the weekends. The pool is nice and clean and i always feel welcome here with the friendly staff and door men.
Love having cocktails in the evening overlooking the Plaza.

Self

4/10

Poor

21 Jul 2026

Lori

We were literally assigned 6 different rooms before we found a clean room. When we were finally in that clean room we discovered that the mini fridge and coffee maker did not work...items were replaced on day 2. Sofa bed did not have a mattress until day 2 so night one was very uncomfortable for us. Front desk staff was very apologetic and did offer free breakfast which was very tasty. Pool area is clean and very nice but because of all maintenance issues in the room, I sadly
will not return to this hotel.

Friends_and_family Friends

10/10

Exceptional

20 Jul 2026

Deron

The staff was so kind, they were so accommodating

Friends_and_family Family

4/10

Poor

20 Jul 2026

Beth

Waited in line about 25 minutes to check in with my kids – the men behind me were cursing up a storm in line. Finally got up to the front of the line and was checked in by the general manager, who didn’t even greet me or say one word other than to ask for my ID and then hand me the keys to the room.Fountain in front of the property is green and it smells like a sewage plant. Therefore, when trying to relax by the pool, directly behind said fountain, that is also the smell that you get. Housekeeping knocked on my door multiple times at 8 AM and woke me up. Bathrooms need to be updated– TVs need to be updated. For the price, this hotel used to be much more of a hit.

Family_with_children

8/10

Excellent

20 Jul 2026

Susan

Staff was very nice and helpful. Location is very good being able to easily walk to the Plaza.
We have stayed here for quite a few years for a weekend get away because of the location and the great pool area. We did notice this time that the rooms and front entry needed some attention as far as chipped paint on doors, chipped concrete, etc... The pool area and the long deck patio area right above pool needed attention as far as keeping it cleaned and organized. We would love this whole property to stay very well maintained so that we will want to keeping back!

Family

4/10

Poor

19 Jul 2026

Tyler

We were charged over $200 for fees after paying the full amount online. The arms on the parking garage were malfunctioning and did not work properly the entire stay, causing us to have to call to leave the garage multiple times. The carpet was dirty and stained. And our key did not open the door in the parking garage, so I had to walk around to the front desk and have my card reprogrammed.

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

Robert

Great location and views, friendly staff. Would stay here again.

Family

10/10

Exceptional

18 Jul 2026

Margaret

Clean rooms. Staff was very accommodating. Property was in clean shape.

Family

10/10

Exceptional

15 Jul 2026

Savannah

The staff was so nice, it was very comfortable

Partner

6/10

Pleasant

14 Jul 2026

Robin

Staff was great, excellent breakfast, we stayed on the concierge floor. Room was clean but definitely, definitely need a bathroom update very old and very small.

Friends

8/10

Excellent

12 Jul 2026

Chai

Very clean and large

Family_with_children

10/10

Exceptional

11 Jul 2026

JOAQUIN

Nice location.

Partner

10/10

Exceptional

10 Jul 2026

Alma

I look forward to a future trip at the InterContinental Kansas City at The Plaza by IHG. The entire staff were friendly, very accommodating and made me and my husband feel valued as guests. The valet, restaurant, the front desk, housekeeping, provided exceptional customer services. The hotel was clean, pool area relaxing, the outside entry area, the lobby and the media room was very inviting. Mr. and Mrs. Hall really enjoyed our stay. Kudos to the entire staff for representing the hotel as exceptional employees. Please convey this message to the staff.

Partner

6/10

Pleasant

08 Jul 2026

Shane

It was okay, not as nice as you might assume but better than a lot of places

Self

6/10

Pleasant

06 Jul 2026

Kurt

This hotel has really gone down hill. Rooms are just average, really dated, and need of repair. Bar and restaurant staff were good and provided good service. The front desk staff seems annoyed you are staying with them. We’ve probably stayed here 10 times, it’s time to find something different.

Partner

10/10

Exceptional

06 Jul 2026

Selvin

Clean , really nice lobby and hang out areas

Friends_and_family Friends

4/10

Poor

03 Jul 2026

Anthony

Powdered coffee creamer in a $400 a night hotel room is wild.

Partner

8/10

Excellent

03 Jul 2026

Micah

Everything was amazing, however room service for breakfast had two opportunities to make an impression and both times were a 6/10. Food was flavorful, no doubt. However, it was lukewarm warm at best and the steak was under cooked. Estimated timing for food was 15 min and ordered first thing in the morning, we ended up waiting an hour the first time then 30 min the next time. Aside from that, 7/10 overall hotel experience.

6/10

Pleasant

03 Jul 2026

Mark

This is a one-time grand hotel that has aged not-that-well. The outer facade is in desperate need of a makeover, or at least a paint job.. The hotel seems understaffed (I had to leave a message with room service) and the restaurant workers tried their best but seemed overwhelmed by the volume (and it wasn't even nearly at capacity). The location is unbeatable but it would behoove them to do a serious rehab….

Self

10/10

Exceptional

30 Jun 2026

charles

Great location, wonderful staff

Self

10/10

Exceptional

27 Jun 2026

Juan

Great hotel, quiet and clean. Great pool.

8/10

Excellent

25 Jun 2026

Marilyn

Was unaware this property is in foreclosure and changing hands, but the staff was excellent and helpful. The restaurant was well run with very good food and reasonable prices. The outdoor pool deck could use attention, and the pool was freezing cold so we didn’t get in. Our room had a small balcony overlooking the Plaza, so we sat outside morning and evening. Again, it could use some attention and a thorough scrubbing of the chairs (or maybe new), but we did enjoy it there. I’m looking forward to seeing what new ownership may bring, but I would stay here again. The rooms are pricey for an older hotel, but the location is great!

Friends

2/10

Poor

24 Jun 2026

Julius

Smell like sewerwater, mildew I guess the hall way flooded and the smell was so strong it came into the room

10/10

Exceptional

23 Jun 2026

Michelle

Great! Thank you.

10/10

Exceptional

16 Jun 2026

Glenn

This is a wonderful hotel. It should have a 4.8 rating. It is the original classic property that once was the Alameda Plaza in the 1970s and the Ritz Carlton in the 1990s. It has old world KC charm overlooking the beautiful Country Club Plaza but new interior. Brunch is outstanding. Staff are helpful, very friendly, and professional and extremely knowledgeable for those that may not know the area. Outdoor pool area is fantastic with plenty of room to lounge.

Self

8/10

Excellent

16 Jun 2026

Barbara

Love the location. Nice size room. Clean and comfortable.

Friends_and_family Friends

10/10

Exceptional

09 Jun 2026

Ron

Excellent experience!
We stayed one night on a staycation and staff and room were amazing!
Thank you!

Friends_and_family Family

4/10

Poor

08 Jun 2026

Amanda

Property (or at least my room and the garage) need maintenance. Room was run down- barely cleaned- chunks of dust bunnies in the middle of the floor. Bathroom floor had dirt sitting on it- as if someone with work boots had walked through it. Wallpaper peeling off bathroom walls. No lock on bathroom door- no hand soap in bathroom; it was equipped with shampoo at the sink- to wash hands.

I did not respond to texts from front desk, asking how my stay was- so that’s my fault. I was on a trip for a college orientation for our daughter and wasn’t in the room more than to sleep and grab a quick shower.

Day one- barista was friendly and outgoing. Second day- same barista was rude and seemed annoyed that I placed an order that required her to work, an order that consisted of 3 drinks. Perhaps a bad day- perhaps because the manager wasn’t present as they were the prev day- she was showing her true customer service- not sorry that my day starts at 4am- and I only waited until 6:45; they open at 6:30, to come down to the coffee shop- but - you’re open- I don’t need to apologize!

Garage gates were up, 24/7- yet charged $30 per day- for self parking that ANYONE could have used- without paying.

Credit card charged $100 more than reservation booking showed- still waiting for final confirmation- checked out yesterday at about 9am- no final bill provided nor receipt- so we shall see if they lower the charged amount or if I have to file a complaint with my credit card company.

Family

8/10

Excellent

08 Jun 2026

Brianna

The room was nice and clean. I did have to request for the balcony door to be repaired and for the soaps to be refilled but those happened immediately. The pool was lovely, although they were out of towels and the entrance to the pool was hard to find.

Family

10/10

Exceptional

08 Jun 2026

Douglas

great location and services

4/10

Poor

07 Jun 2026

David A

The location and staff are terrific! The hotel has not been well-maintained - at all! It’s not what you expect from an Intercontinental hotel. Of the three main elevators, only two were in service; one of those offered spotty service. The rooms are clean and the staff do their best, but the property is WAY past due for a renovation.

Partner

10/10

Exceptional

05 Jun 2026

Cassandra

Best staff I’ve ever experienced. Everyone was so friendly and helpful.

Partner

6/10

Pleasant

03 Jun 2026

Yi

Okay status

Self

6/10

Pleasant

01 Jun 2026

Jacquelyn R.

Property needs crucial updating.

Friends

8/10

Excellent

01 Jun 2026

Debra

When checking in, your clerk was rude and acted like we were below what he expected to have as customers.

Friends_and_family Friends

10/10

Exceptional

30 May 2026

Kenisha

Excellent family stay. Helpful and friendly staff. Loved the view

Friends_and_family Family

10/10

Exceptional

28 May 2026

Danielle

Super friendly staff and beautiful hotel. Lobby space, restaurant/bar/coffee shop was lovely. Convenient location for the Plaza.

Friends_and_family Family

10/10

Exceptional

28 May 2026

Thor

Hotel was just as advertised! Great view/ will definitely book again!

Partner

10/10

Exceptional

26 May 2026

Amy

Lounge access was a nice surprise

Friends

8/10

Excellent

26 May 2026

Isaac

I stayed at this hotel back in 2016, and it was a great place to stay at the time. During this recent visit, I noticed the hotel could really use some TLC and updates. The location is still excellent, with lots of great restaurants and places nearby, which is definitely a plus. However, the hotel itself feels a bit worn down now, and the staff could be a little friendlier. Overall, the location is the best part of the experience.

Self

6/10

Pleasant

25 May 2026

Aries

Needed to be cleaner

10/10

Exceptional

25 May 2026

Connie

Rooms were very spacious and clean. The beds was very comfortable. Everyone was very friendly. Hotel is in a fantastic location

Friends_and_family Family

10/10

Exceptional

24 May 2026

Deena

Clean room!

Friends

10/10

Exceptional

23 May 2026

James

I booked a one-night getaway for my wife and I, and this hotel was perfect for us. Its location on the Plaza was the main draw. I also liked the fact that it was only a 15 minute walk to the nearest streetcar stop.

The staff was extremely courteous!

Partner

10/10

Exceptional

23 May 2026

Steven

Great place right on the Plaza. Great for a mini-vacation I intend to stay again this summer.

Partner

6/10

Pleasant

22 May 2026

Paul

Hotel was nice just needs a major overhaul. All of the aesthetics are really worn out the rooms look rundown wallpapers coming off big paint chips just needs to be maintained.

Friends_and_family Family

4/10

Poor

19 May 2026

Linda

I chose the King with balcony and plaza view. The photo on Expedia showed a balcony with a table and two chairs on a walkout balcony. The only reason I chose this hotel was for that. When I entered the room and opened the patio door there was a massive spider web with a large spider in the doorway and no walkout balcony. I texted the concierge to let her know and she said she would move my room. She was kind enough, but she put me back into the same style of room which was even worse because it looked like someone use the bathroom on the carpet. There was still no balcony to walk out on still no chairs or table. So I called the one 800 number for IHG and she informed me that that hotel indeed did not have walk out balconies. I informed her that that was misleading because on Expedia, their picture shows that they do. When I got back to the hotel, I asked one of the guests about it and he said that he had a room with two chair and table and a walkout balcony. I then got in my car. I drove out to the intersection made a left and I looked back up at the hotel and I see a half the hotel is a section of rooms facing the plaza with walkout balconies with a table and two chairs. Aside from the balcony, the hotel needs some repairs and cleanup. I know it’s an old building but it hasn’t been maintained very well. I have always wanted to stay at The Intercontinental, but what a disappointment.

10/10

Exceptional

18 May 2026

Tim

We loved our Stay ! The pools, the Amenities , the staff and the Breakfast buffet was Amazing !! Can’t wait to come back and stay again !

Partner

10/10

Exceptional

18 May 2026

Jeffrey

Friendly staff

Friends

6/10

Pleasant

17 May 2026

Jim

The room was not as clean as I was expecting considering how nice the lobby and pics were. For the price I am more than disappointed in the cleanliness of the whole establishment. The pool was dirty with leaves and bugs.

Partner

10/10

Exceptional

16 May 2026

Tamara

Idk

10/10

Exceptional

14 May 2026

Teresa

Your hotel is very nice, but the staff makes it outstanding. Very accommodating very kind and very professional. They went out of their way for any thing I needed. I would definitely come back.

4/10

Poor

13 May 2026

Ashley

Dirty towel in the bathroom under the sink and stains on the carpet

Family_with_children

6/10

Pleasant

13 May 2026

Ashley

Dirty towel in the room, stains on the carpet, and, property not well maintained. They also double charged me for the room.

Family_with_children

10/10

Exceptional

12 May 2026

samantha

Everything about our stay was wonderful.

Friends

8/10

Excellent

12 May 2026

Len

The facility was very clean and staff was polite and helpful.

Self

8/10

Excellent

11 May 2026

Kimberly

Beautiful hotel. Clean, staff was friendly. Parking was the only issue. The cards did not work so you had to buzz each time to enter or exit.

10/10

Exceptional

10 May 2026

Lucy

Clean room, nice staff

10/10

Exceptional

10 May 2026

Scott

Bar was nice.

Partner

10/10

Exceptional

10 May 2026

Suzanne

Wonderful friendly service from all the staff members

Partner

10/10

Exceptional

09 May 2026

Christian

Staff was friendly and inviting, the room was clean and had everything we wanted

Partner

4/10

Poor

09 May 2026

Carolyn

Room was not cleaned

6/10

Pleasant

06 May 2026

Beth

$425 for a room there is too much, rooms are not that luxurious and hotel is very dated.

Partner

8/10

Excellent

05 May 2026

Debra

Did not use the pool. staff was excellent, rooms were good but not what i had requested.

Family_with_children

10/10

Exceptional

03 May 2026

Robert

Excellent service. I enjoyed the complimentary champagne so much that I made another reservation for Dec 19th.

Partner

10/10

Exceptional

28 Apr 2026

Natalie

The room was clean and the staff was helpful and friendly.

Family

10/10

Exceptional

26 Apr 2026

Jodalyn

Great little weekend getaway!! Very clean and loves how spacious the room was

Partner

10/10

Exceptional

26 Apr 2026

RONALD

Love to stay the Intercontinental on the Country Club Plaza. Comfortable beds and nice amenities, including walking distance to the Plaza and Loose Park.

Partner

8/10

Excellent

26 Apr 2026

Shauntae

Location is nice

Partner

10/10

Exceptional

26 Apr 2026

David

Good size room with great views

Friends_and_family Family

8/10

Excellent

23 Apr 2026

Deborah

The lobby was nice. I am a single woman traveling alone and was put in a room directly opposite the elevators. The door had a half inch gap that I put a towel against to block the noise. The lock was a chain across the door. The interior was shabby and the tub didn’t drain as I was showering. I was surprised because this brand is usually better and the price gave me high expectations. Too pricey for what I got, which was essentially a three star hotel.

Self

10/10

Exceptional

22 Apr 2026

Amber

Nice Hotel. Clean and location was great

Friends_and_family Friends

8/10

Excellent

22 Apr 2026

Zachary

The balconies off the rooms were nice to grab some quick fresh air. The fitness center is open 24hrs. The restaurant was decent food. But it is an older hotel in need of some renovation and there’s really no other options besides paying for valet service if you have a vehicle. I would’ve hoped that valet parking be included with our stay but that wasn’t the case.

Partner

10/10

Exceptional

20 Apr 2026

Jeanine

Room was clean, very comfortable and quiet. Staff was very helpful and attentive, especially with the inclement weather. The 11th floor breakfast area was fabulous, including concierge service, delicious food (plentiful), pleasant (calm) with amazing views.

Self

6/10

Pleasant

19 Apr 2026

Timothy

The chef is rude , doesn’t know the law when it comes to service dogs and needs a different job.

Good chicken and waffles doesn’t make up for bad unprofessional behavior.

She went out of her way to be a abrasive and needs fired .

Partner

10/10

Exceptional

19 Apr 2026

Sergei

We didn't know what to expect. Normally, we stay is cheaper motels but due to the lack of good options, chose to \"upgrade\" to the InterContinental and we are thrilled with our decision. Large, comfortable room and lovely staff. We will definitely be back.

Partner

10/10

Exceptional

19 Apr 2026

Wendy

I like

6/10

Pleasant

13 Apr 2026

Kevin

So, I’ve never stayed at a hotel or motel where I wasn’t asked how my stay was, or was everything ok when I checked out. Ever, even Motel 6 and Holiday Inn asks how was my stay. After I wasn’t asked and the woman who checked out us seemed to barely look up from her computer screen, I mentioned that she didn’t ask how are stay was. She then seemed to go thru the motions to ask, when I told her about a problem we had, namely, running out of toilet paper and Kleenex. That morning, before we checked out, we had no extra roll of toilet paper when we needed toilet paper. The Kleenex box maybe had four sheets left. I called the front desk at the time this happened, and we were delivered another roll of toilet paper some 40 minutes later after I made the call. That’s not right. The woman at the desk when I told her this, barely acknowledged the situation, barely looked at us, and off handedly commented she would let housekeeping know. No apologies. This did not sit well with us, didn’t leave a good taste in our mouths about the experience, and was unsettling and disappointing. The way the whole deal went down was not at all commensurate with what one might expect from a hotel like the Intercontinental, let alone really any place of lodging. I wish I would have asked to speak with a supervisor, but we were in a hurry, as we were in town to visit a very sick relative. Not good!!!!

8/10

Excellent

06 Apr 2026

Charles

Good stay...great location....hotel is somewhat dated...but in a great area of KC...easy parking

Self

10/10

Exceptional

02 Apr 2026

KEVIN R

Nice staff

6/10

Pleasant

31 Mar 2026

Max

Room was nice but the smoke alarm was hanging off the wall and the air conditioner stopped working at night

Family_with_children

10/10

Exceptional

22 Mar 2026

Timothy

Melinda J. is amazing if you need to know anything she’s the one to ask

Partner

10/10

Exceptional

21 Mar 2026

Susan

Off season. Pool was not open.

Family_with_children

4/10

Poor

19 Mar 2026

Oscar

The pool is great. Front desk guy when arrived was awesome. Just the cleanliness of the room when we arrived was not up to standard still had trash from previous people staying and seemed like noone checked the bathroom for soaps and towels cause everything was out such a a disappointment for the price i payed. Ive stayed at cheaper hotels and had better experiences.

Family_with_children

8/10

Excellent

14 Mar 2026

David

Older hotel but nice. Staff very friendly and very prompt. Great location to be able to walk to restaurants and shops. L

Partner

10/10

Exceptional

13 Mar 2026

Jill

Very nice hotel and great location.

10/10

Exceptional

08 Mar 2026

Tracey

We enjoyed our stay and that so many things were in walking distance from the hotel.

Partner

10/10

Exceptional

07 Mar 2026

Dean

Nice view from the room of the city area. walk out balcany which is rare.

2/10

Poor

04 Mar 2026

Kate

The shower was freezing. Never got warm over the course of our stay. Horrible.

Partner

10/10

Exceptional

01 Mar 2026

Rachael

Room was clean and staff was great!!! There was a leak in the room above mine and because of that some of my shower calling got wet and came down and I let the front desk know and they immediately got maintenance called and they worked on the issue and even asked if I wanted to move rooms, but I declined because we were leaving the next day. We were still able to use the bathroom and shower. Valet was great and room service was awesome!!! All around stay was great and we will be back.

Friends_and_family Family