Name: Hilton Garden Inn Kansas City/Kansas
Address: 520 Minnesota Avenue, Kansas City, 66101, US

4/10

Poor

20 Jul 2026

Bianca

Staff was rude. Rooms are outdated. Location is terrible

Family

4/10

Poor

12 Jul 2026

Philip

When we arrived in our room, we found leftover food and beverage containers left from previous guests in the mini fridge and surrounding area. This made us question the cleanliness of the rest of the room. We soon noticed other areas that were missed including hair remaining on the shower walls.

We spoke with the staff at the front desk which were very apologetic and since their weren't any other rooms available, suggested that they could reclean the room while we were out for the night. Mistakes happen. This was acceptable to us. We were out from 6pm until 1am.

While we were out though, no one came to our room to clean. We went back down to the lobby and informed the staff what had happened as politely as possible. We requested new linens so we could at least be certain that something was clean in the room. The staff did give us a deduction on the room rate for the inconvenience. The two separate people that assisted us at the front desk were friendly and helpful but somewhere there was a breakdown of communication.

Partner

10/10

Exceptional

12 Jul 2026

Manuel

Great experience overall

Friends

8/10

Excellent

04 Jul 2026

Andres

Good!

Self

10/10

Exceptional

22 Jun 2026

vanessa

Was there with by kids for the World Cup and loved everything about it the distance to packed and the stadium

6/10

Pleasant

25 May 2026

Robert

Housekeeping cleaned the room once in 6 days. Expected made to order breakfast but all they had was a standard buffet.

Self

10/10

Exceptional

25 May 2026

Samuel

Loved everything about this place. Staff, room,bar,parking and of course breakfast was included so don't really expect it to be top-notch, but ok. Overall it was such a nice place to stay.
EE

Partner

8/10

Excellent

24 May 2026

Nancy

Me gustó mucho

Friends

4/10

Poor

11 May 2026

José

Good

10/10

Exceptional

06 May 2026

Jesse

At first some of the staff members were snobbish and treated you like you were below them. The longer you stay some warm up to you

Self

8/10

Excellent

05 May 2026

William

This property is clean and well maintained. I didn't have any food from their on site restaurant but the menu was reasonably priced. Parking ended up being about 10 bucks a day. A microwave and fridge in the room was a real bonus. I'll go back again.

Business

10/10

Exceptional

27 Apr 2026

Carlos

clean room, friendly staff and great location

Partner

8/10

Excellent

25 Apr 2026

omar

Parking was 13.50 for a day, my truck barely fit in their garage, our rooms restroom smelled like sewer from the very moment we arrived at our room.

Partner

10/10

Exceptional

24 Apr 2026

Jesse

At first some of the staff were snooty. Made you feel like they were better than you. After I stayed there awhile some treated you better and some still treated you like you were beneath them.

Self

10/10

Exceptional

20 Apr 2026

Fred

The staff here are very friendly, polite, and professional. Always helpful, and accommodating to the needs of their guests. Parking here is very easy, with a parking garage located at the rear of the hotel. The rooms are very spacious and clean, well worth the money paid. Thank you Hilton Garden Inn!

Friends_and_family Family

2/10

Poor

20 Apr 2026

Zachary

Terrible restaurant

Partner

8/10

Excellent

05 Apr 2026

Karleigh

Didnt eat it

10/10

Exceptional

04 Apr 2026

Brett

Great place to stay. Easy to get to and an all around terrific place to stay. Food was good at breakfast and I had a snack from the bar at night when I arrived.

Self

6/10

Pleasant

03 Apr 2026

Kacy

Wasn't expecting to be charged for parking, breakfast and water. Staff were pleasant and helpful. The mattress in the room was very warn in. Lumpy and we sunk in while laying in the bed. The property and room were clean.

10/10

Exceptional

29 Mar 2026

Chris

Enjoyed the stay. Breakfast costs extra and is not worth it. It is equivalent to a continental breakfast at most decent hotels.

Partner

10/10

Exceptional

27 Mar 2026

Joseph

Paula at the front desk was exceptionally helpful when I had a problem loading the parking app.

Self

4/10

Poor

22 Mar 2026

Bryce

Not ideal, had to buy a parking pass and breakfast cost extra. Elevators had a long wait as one wasn't working.

Friends_and_family Friends

10/10

Exceptional

21 Mar 2026

Drey

Friendly and helpful staff, clean, quiet space. It was a good experience overall.

Friends_and_family Family

8/10

Excellent

16 Mar 2026

Leslie

We enjoyed our stay! Very clean, parking garage was handy also. The staff were all super friendly, and the hotel had all the typical conveniences you might need. The breakfast was the typical buffet things, only ate it once but did take note that the scrambled eggs were made with love that day. The pool is really small, but it was warm for those who need to know! There was keurig in the room which I appreciated, my only negatives was the bed was pretty worn or old, and the tv is our room was either 720 hp quality or the directv was pirated LOL

Family_with_children

8/10

Excellent

16 Mar 2026

Rachel

The staff was wonderful. Very nice and helpful. I didn't use any of the amenities other than the restaurant/bar area. All seemed nice.

Self

10/10

Exceptional

15 Mar 2026

Bella

There was something stuck on the sink and it looked like they didn’t clean the bathroom well overall.

Partner

4/10

Poor

08 Mar 2026

Raj

I was disappointed the moment I entered the property. It looked old and there was a distinct smell to the carpet or something in the area.

My bedsheet in the room was not new, it obviously looked used. I called up the Front Desk for help at 4 PM. I was told the cleaners are gone for the day. However, the front desk guy was nice enough to give me new pair of sheets and pillow covers.

That certainly sounded fresh and new. The next day, I went for a complimentary breakfast. The strawberries were very old and out of shape. The eggs were gone and there was hardly anything good except the coffee.

The 3.5 or 4 stars I saw on review totally befooled me.

Self

6/10

Pleasant

22 Feb 2026

Carrie

When one person reserves two rooms...it would be REASONABLE to expect both rooms to be close to each other. Not different floors. This should be common sense in the hotel industry. This hotel does not keep multiple room reservations together

Friends

6/10

Pleasant

22 Feb 2026

Darin

We couldn't check into the room for 3 HOURS, because all Hilton system was down. The local staff did a fine job given what they had to work with. Michael comped two breakfast buffet to us. Kudos to Michael.
Hilton as a whole is a poorly run company.

Partner

10/10

Exceptional

27 Jan 2026

Jeffrey

Nice people, good location

Self

10/10

Exceptional

22 Jan 2026

Victor

y

10/10

Exceptional

01 Jan 2026

Angel

Good services

Business Self

6/10

Pleasant

24 Dec 2025

Jeffrey

Meh, it was fine. Definitely not worth the money

10/10

Exceptional

19 Dec 2025

Laura

The staff was very friendly

Leisure Family

4/10

Poor

14 Dec 2025

Heather

There went options for a free breakfast and what was offered was expensed for the lack of choices provided.

Room was fairly clean and comforters were either stained or dirty.

There is nothing close in proximity to the hotel and the neighboring convention center is boarded up. There were several small groups of people standing around on the street corners. Def felt uncomfortable.

We went down to the front desk several times to request extra pillow and there was never anyone in sight.

Business_and_leisure Family_with_children

10/10

Exceptional

13 Dec 2025

Braxton

Nice and what'd you'd expect

8/10

Excellent

28 Nov 2025

Johnetta

Had an enjoyable stay. Everyone was very pleasant.

4/10

Poor

23 Nov 2025

Maban

Grossly overpriced. $207 gets you very little. Bad neighborhood, thin walls so you’ll listen to your neighbors all night, marginal cleanliness, toiletries empty in the shower. No free internet. 3 years ago, this would have cost you $98 and included a free breakfast.

Leisure Family

2/10

Poor

22 Nov 2025

Samuel

Wrong room type, room smelled like wet dogs, breakfast was mediocre.

6/10

Pleasant

31 Oct 2025

Heather

Should include breakfast without extra charge

8/10

Excellent

31 Oct 2025

Morgan

It was great

10/10

Exceptional

31 Oct 2025

Tamika

It was a peaceful stay

Leisure Partner

10/10

Exceptional

05 Oct 2025

Jacqueline

Loved it

Business Family

10/10

Exceptional

28 Sep 2025

James

N

Self

8/10

Excellent

15 Sep 2025

Anna

The check in process is easy. Download the app and check in. Check in is at 3, we arrived at 5, and had to go to the desk because it said our room wasn't ready. You're supposed to have a digital key, but it is always \"on the way\" so we had to go to the desk and get a physical one. The app says parking is $10, but when you pay, it's $21. The hotel is clean. The room was nice. I wouldn't walk past the hotel property though.

Leisure Family

6/10

Pleasant

18 Aug 2025

Dollie

When we asked the girl the front desk esteem checking where to eat the place she recommended on the paper, when we got there, there were 2 hookers out front worth therefore pimp

Leisure Family

6/10

Pleasant

12 Aug 2025

Deborah

The property had a nice facelift, but the common areas, ventilation system, and general feeling of the property did not live up to the usual experience at a Hilton Garden Inn. The bedframe was very noisy, the room seemed excessively humid despite using AC, the elevator needed some touch up. Nothing terrible, but just not quite up to expectations. The neighborhood is not conducive to walking at night.

10/10

Exceptional

12 Aug 2025

Antonina

So good place!

8/10

Excellent

11 Aug 2025

Kevin

Ok

8/10

Excellent

10 Aug 2025

Robert

Quiet location 😌

Business

6/10

Pleasant

10 Aug 2025

Fabiola

This is my second time staying at this hotel. The first time was better, the room was in better condition. This time, the room smelled damp and the carpet was dirty. The room and bathroom were clean, but the carpet was sticky, and the comforter had a yellow stain on it, which didn't inspire confidence.

Self

2/10

Poor

31 Jul 2025

deann

Bed bugs are bad here, tore my body up with bites.. don't recommend this place to anyone... I feel they owe me a refund...

Leisure Partner

4/10

Poor

15 Jul 2025

Cheron

The bartender was very accommodating very nice. The staff was not that friendly. The hotel was dirty. Elevator was dirty stains all over the floor. Laundry room was not working didn’t bother to inform the people before we went to stay there. The rest of the staff was not that friendly

Leisure Partner

6/10

Pleasant

14 Jul 2025

Andrew

-The toilet handle would often not work and toilet would run until you removed the tank cover to adjust the tank components to allow the tank to stop running.
-The bed had two metal bracket's sticking out from the side of the bed which we scraped our legs on multiple times.
-We ate breakfast both days staying here and it was average at best. For paying $12/person for the breakfast buffet, you'd expect more options and better quality. Both days we ate over an hour before breakfast was over and the food was extremely low. An employee walked the buffet to check on food but then walked away without getting more food. Definitely learned our lesson not to eat breakfast here again. Most hotels that have basic continental breakfast included have a better selection and quality than what you had to pay premium prices for here.

Leisure Family_with_children

6/10

Pleasant

13 Jul 2025

JULIE

Our bathroom amenities were all empty and our remote never worked.

10/10

Exceptional

13 Jul 2025

George

Loved it

Leisure Partner

6/10

Pleasant

05 Jul 2025

Jacqueline

The staff here were wonderful and helpful. Seemed like it may have been understaffed though. The surroundings were ok but didn’t seem like there were many places to go to like restaurants or parks but I could be wrong. Carpets seemed a bit older and musty and the chlorine smell from the pool was pretty strong in the lobby.

Leisure Family_with_children

10/10

Exceptional

23 Jun 2025

Angel

Amazing place

Leisure Family

8/10

Excellent

28 May 2025

Dominique

Clean and quiet.

Leisure Family

6/10

Pleasant

26 May 2025

Jolie

It was okay. Not the cleanest at all. No breakfast offered. Parking is pay

2/10

Poor

24 May 2025

Whitney

The property was advertised to sleep 4. We booked the hotel anticipating the king bed and either a couch fold out or something in addition. Our daughter had to sleep on the floor due to this issue. Then the only offering we were given was a few thin blankets for her to sleep on. This is unacceptable and I want a refund to compensate for the major inconvenience. We paid way too much money to drive several hours and have our child sleeping on the floor.

Business Family

2/10

Poor

21 May 2025

Paula

Weekend stay

The front desk person was condescending. She spoke really fast when explaining things, not sure if she was trying to confuse matters. When I told her to stop and stop being rude she began to argue with me, not sure what she was trying to accomplish but I didn't appreciate it.

Friends_and_family Family

10/10

Exceptional

19 May 2025

Brandon

Had to book with them after another hotel did not work out. I will definitely be staying with them for future stays. Super friendly staff! Professional and ready, I half expected them not to have my booking ready because I booked it so quickly third party and was happily surprised they were ready for me. Cheap, plentiful, secure parking. Close interstate/highesy access, within 10 min of downtown and Westport. Clean room. Quiet area. Pleasantly surprised! Check them out!

Leisure Self

10/10

Exceptional

12 May 2025

Nancy

The night clerk Lilly was incredibly kind and helpful. The hotel was very clean and very quiet. The beds were too low IMHO.

10/10

Exceptional

08 May 2025

Christian

👍

Business Friends

4/10

Poor

21 Apr 2025

Tim

Was expecting breakfast ofvsome sort to be out but since it wasca hoil

Leisure Self

6/10

Pleasant

30 Mar 2025

KaLisa

It was clean, but not like clean. The walls were dirty, the bathroom looked like the bare minimum was done to clean it. No bugs, sheets were clean. Service was okay, we just had one evening front desk personnel who did not seem interested in helping.

Business_and_leisure Family

10/10

Exceptional

23 Mar 2025

Ethan

it was very quiet and relaxing, i didn't hear anyone which made it feel like we had the floor to ourselves, it wasn't as busy as i thought it would be

Leisure Partner

10/10

Exceptional

11 Mar 2025

Bonnie

The staff was really nice and very helpful.

Business

8/10

Excellent

10 Mar 2025

Greg

Breakfast included with lodging would be nice!

Leisure Self

4/10

Poor

10 Mar 2025

Bob

When I checked in, there was no one at the front desk. I walked around the lobby looking for someone for 15 minutes or so. Parking had to pay by your phone in advance - was separate billing from hotel. Advertised a buffet, but had to order off the menu instead. Won't be staying here again.

Business Self

6/10

Pleasant

02 Mar 2025

Kimberly

Not 100% satisfied.

Pictures are spot on but cleanliness wasn’t. Also breakfast comes at a separate cost and the elevator was always breaking down so we had to walk up and down the stairway.

Friends_and_family Family

2/10

Poor

27 Feb 2025

Jesse

There was a used wash rag hidden behind the shampoo bottles that was super dirty. It was really gross and when I left there was nobody at the front desk. Absolutely disgusting

Business

6/10

Pleasant

19 Feb 2025

Verified traveler

Easy fixes

Our room did not have adequate curtains to block out any light or provide complete privacy. The bathroom also was not stocked with shampoo as the bottles were not refilled. The lobby was clean. The room was clean and big.

Business

6/10

Pleasant

18 Feb 2025

Rhonda

Likely won’t stay again.

The hotel checked us out of one of our rooms for no reason. When I messaged to ask why, they said it looked like we were only using one of our rooms. I assured them we had been using both rooms so she said she would check me back in. They ended up double charging us for our rooms, so we had to spend time going back to the hotel after check out to get that issue fixed.
The rooms weren’t too bad. Beds looked clean, and bathroom was clean EXCEPT the bathroom vent had mold all over it.

Business Family

4/10

Poor

16 Feb 2025

Kamryn

Our bed looked slept in, there was a used rubber glove in the bathroom, and an old French fry on the floor. Night staff was not friendly checking in when stating we reserved 2 rooms through Expedia when our receipt clearly said one.

Business Partner

8/10

Excellent

15 Feb 2025

Crystalen

I am not familiar with the area. When I checked in, the front desk did not tell me that parking needed to be paid when arriving or your vehicle can be towed. I thought there would be a ticket system where you paid when you left but that is NOT the case.

Leisure Family_with_children

10/10

Exceptional

09 Feb 2025

Megan

Our room wasn't ready at check-in. However, the front desk staff were incredible kind. They sent someone to clean the room as soon as we arrived. We parked in the secure parking area and fifteen minutes later we were in our Junior Suite. The bedding was freshly laundered, the bathroom was clean and adequately stocked. It was quiet, comfortable, and less than a 10 minute Lyft to the T-Mobile Center. Great place to stay.

Leisure Family

4/10

Poor

02 Feb 2025

Alexandre

We were stuck outside our room for hours because the batteries in the RFID door card reader were dead.

Business

10/10

Exceptional

21 Jan 2025

Verified traveler

Our hotel of choice

We stay here once a year and always a good experience. Fast, friendly staff and clean, quiet rooms.

Friends_and_family Friends

8/10

Excellent

19 Jan 2025

Verified traveler

Nice but dont count on the restaurant or bar.

This was a nice hotel but, I called the day before to ask if they had a restaurant or bar and was told yes to both. I was told both would be open for the Chiefs game, not to mention its a Saturday night. Neither were open when we checked in at 5. That was extremely disappointing.

Partner

10/10

Exceptional

12 Jan 2025

Gerson y Yessica

Everithing is wood

Friends_and_family Family

2/10

Poor

13 Dec 2024

Tanya

Dirty sheets and old flat pillows. Cleanliness is not a priority at the property

Friends_and_family Family

4/10

Poor

08 Dec 2024

Kevin

Worst beds ever

Bed was horrible. Very loud, noisy springs and mattress.

Friends_and_family Family

10/10

Exceptional

02 Dec 2024

Leonel

Nice

10/10

Exceptional

27 Nov 2024

Bethanie

Was great

2/10

Poor

26 Nov 2024

Bret

Bed bases from a junk yard

Basically, when you sit on the bed, it sounded like you were on an old school boxspring mattress that was 30 years old. Or you were sitting on some old metal chair when I sleep I’m a body flipper and I woke up every time flipping because of the loud bases, they switched me into two different rooms and it still didn’t make a difference. I would not recommend this place to my worst enemy.

Friends_and_family Friends

8/10

Excellent

12 Nov 2024

Robert

All standard

10/10

Exceptional

10 Nov 2024

COREY

Easy

Business Self

10/10

Exceptional

06 Oct 2024

Jacqueline

It was closer to Hyvee arena

Family

10/10

Exceptional

19 Sep 2024

TJ

Was easy to enter and exit the facility

8/10

Excellent

15 Sep 2024

Taylor

All in all very great! Only took a star because even though I paid $200 for one night, I had to pay another $10 for parking and that makes me cringe given how much it already costs.

Leisure Family

10/10

Exceptional

22 Aug 2024

Brett

We booked our room last minute and were pleasantly surprised by the size of our room for the price. We returned from the event and the bartender was kind enough to stay open for us past his regular close time. He made great cocktails and great conversation.

Business Partner

10/10

Exceptional

12 Aug 2024

Sarah

Overall it was exactly what we expected

Leisure Partner

8/10

Excellent

09 Aug 2024

William

Clean,safe convenient to freeway

2/10

Poor

03 Aug 2024

Simone

DO NOT STAY HERE!!! CHARGED TWICE FOR A DIRTY ROOM, SMOKE DECTECTORS GO OFF FOR NO REASON AND BUGS

Leisure Partner

2/10

Poor

03 Aug 2024

Shauna

Nothing is complimentary, including parking. Our room was really gross with yuck in the shower and hair all over the mattress. They accidentally checked us out of the room early too. It gives motel not hotel.

Leisure Partner

8/10

Excellent

22 Jul 2024

Kathleen

Breakfast on site. Clean , quiet & bed comfortable. Garage parking.

8/10

Excellent

08 Jul 2024

John

Nice people, good location. Just not what I expect from a Hilton Garden Inn. Stains on the carpet, stains on the bed skirt. Several issues with noise. Thin walls, kids running through the halls.

Partner

8/10

Excellent

05 Jul 2024

Oscar

It was super easy check in and the person at the front desk was very welcoming. Was close to where I needed to be and it was affordable.

Leisure Partner