Holiday Inn Express and Suites Shawnee Kansas City

6/10

Pleasant

20 Apr 2026

Karen

We were charged a $10 fee for incidentals after being told by front desk staff that there were no charges. I will be disputing this on my credit card.

Partner

6/10

Pleasant

20 Apr 2026

Brooke

Our stay was fine. The room was clean overall, but there were somethings that could have been better. The shower door didn’t close and the door seal was hanging off the glass which looked gross. The floor in the bathroom could have been cleaner as well as the dust buildup on the vanity. There was just in the corners of the main room that they clearly haven’t vacuumed in some time. Bed was comfortable and linens were fresh. Housekeeping didn’t replenish the coffee or make the bed. They also didn’t come daily. The staff did bring clean towels when I requested them due to the lack of housekeeping. The breakfast was good, Better than other hotels.

Partner

2/10

Poor

19 Apr 2026

Tyler

Everything was bad

Family_with_children

6/10

Pleasant

14 Apr 2026

Ashley

Breakfast was great parking was safe and easy had one staff member who gave us problems but the manager the next morning took care of our problems

Friends_and_family Family

10/10

Exceptional

14 Apr 2026

Andrew

Great breakfast. Clean rooms

Family_with_children

6/10

Pleasant

14 Apr 2026

Janea

Took awhile for front desk worker to come check me in. Pillowcases in room had blue stains. Washed new born clothes and dryer did not work. Had to dry clothes in industrial dryer. Did not wash second set of clothes due to dryer not working. Breakfast was okay. Did not like that coffee was only limited to breakfast.

Friends_and_family Family

8/10

Excellent

29 Mar 2026

David

Friendly staff and plenty of parking. Lots of under 12 girls with family in tow for a dance competetion in town. Quiet after 10pm so all was good! Great breakfast next morning! Easy check out. Sad the pool was under maintenace from earlier in the day so sad about that. I'll survive this one...

Self

10/10

Exceptional

23 Mar 2026

Kimberly

Clean rooms, away from traffic. Brkfst was delicious. Alot of healthy foods like turkey sausage, veggie omelets.

4/10

Poor

08 Mar 2026

Deanna

Hotel was essentially falling apart. Walls were cracked, outlets don’t work, elevator was also down. Hotel staff were incredibly rude for the entire stay. The tornado warnings and sirens went off so we went down to the lobby. The night lady working told us we couldn’t be in the lobby because it was after 11pm. We stated that we can’t be on the 4th floor of a hotel with tornado sirens going off and she said “you can go sit by the windows”. They had a hotel full of guests standing there with no actual plan for our safety. This is not only unsafe but absolutely disgusting that a hotel full of kids does not have a weather safety plan, IN KANSAS.

6/10

Pleasant

27 Feb 2026

Karen

Room was clean, amenities not up to oar. The pool was closed and their breakfast could use quite a bit of work. Any time we are in town we stay at the Holiday Inn. However we are thinking about staying somewhere else.

Friends_and_family Family

4/10

Poor

23 Feb 2026

Leo

Could not get the temperature in my room properly regulated.

Friends_and_family Family

8/10

Excellent

22 Feb 2026

Jennifer

Room was very clean and nice. The only problem was the heat was either way too hot or cold in there there was no happy medium. But not enough of a problem that I even let the hotel know. It was just more of a personal issue. Bed was nice and comfortable and I like the choice of the pillows. Not only was a room nice and clean, It was also a big room so I didn’t feel all cramped in.

Partner

8/10

Excellent

15 Feb 2026

Maureen

Hotel was nice and clean. There was a Gray bar and restaurant called Barley’s right down the way.

8/10

Excellent

05 Feb 2026

Nobutoshi

I wanted to share some quick feedback about my recent stay.
The Good:
Cleanliness: My room was spotless upon arrival.
Comfort: I really appreciated that the room temperature was set before I checked in; it was perfectly comfortable the moment I walked in.
The Bad:
Elevator Noise: The "stop ring" sound on the elevator was very loud. It was a bit disruptive, especially at night.
PC : I needed to print out my documents, but PC was down from last week. It should be repaired soon.

10/10

Exceptional

28 Jan 2026

Julia

Room was decent. Clean. Staff was nice.

Partner

10/10

Exceptional

19 Jan 2026

Anselmo L

Yeah, they’re staying was fine. Everything was good and the food too. Breakfast was very good.

Business Family_with_children

10/10

Exceptional

19 Jan 2026

Nathaniel

Yes, staff was great, size of room was amazing and very clean, berfest was super amazing

Leisure Family_with_children

8/10

Excellent

18 Jan 2026

Junior

Facilities and staff were very good. One negative was the breakfast. The "hot" food was not warm at all. Gravy was cold. Cinamon rolls would have been very good if they were warm. A microwave oven would be a nice addition.

Leisure Family

10/10

Exceptional

08 Jan 2026

Krista

Everything was great, except the pool was FREEZING the first two days. By the third day, it was remedied. Everything was clean, and the staff was very helpful and courteous. We're absolutely coming back to this same hotel the next time we come in to visit family!

Leisure Family_with_children

10/10

Exceptional

29 Dec 2025

Gail

Staff was extremely helpful and kind

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

brian

Room was clean

8/10

Excellent

08 Dec 2025

Tasheana

Great deal for overnight stay, comfy home feeling.

Leisure Family

10/10

Exceptional

28 Nov 2025

john

Clean place, good breakfast, courteous staff

Leisure Self

10/10

Exceptional

23 Nov 2025

Theresa

It’s quiet and a short drive from shopping areas

Leisure Family

10/10

Exceptional

23 Nov 2025

Julia

All of the above

Leisure Family

4/10

Poor

12 Nov 2025

John

For a holiday inn and suites it was less than on par..
rooms wher ok, breakfast was Ok.. nothing to get excited about

Business Self

6/10

Pleasant

29 Oct 2025

Joleen

The breakfast area floor was VERY dirty and sticky. Every evening there was a HORRIBLE rotten food smell in our hallway (we were on the 1st floor) and it was just rancid. The breakfast counters and food areas were very clean. Our room bathroom floor wasn't very clean either. Other than that, our room was okay. I would not recommend this hotel until they clean things up.

Leisure Family

4/10

Poor

28 Oct 2025

Pamela

This hotel needs a total renovation

Leisure

8/10

Excellent

24 Oct 2025

CANDICE L

The room was clean and staff were friendly

Business_and_leisure Family

6/10

Pleasant

19 Oct 2025

Sara

We did not use the pool as the filter wasn't running and it looked very dirty. The staff was very helpful. The bed was very comfortable. When I poured the milk on my cereal for breakfast the milk was curdled. When I told the staff they promptly removed it. Overall, we would stay again.

Partner

2/10

Poor

05 Oct 2025

Mitchell

Hands down the worst holiday inn we have ever stayed. An elevator was out of service, ice machine on 3rd floor out of service, there was food under the mattress of the hideabed. Room did not feel clean. Hallway felt like we were in the ghetto. I should have taken photos to document.

Friends_and_family Family

10/10

Exceptional

04 Oct 2025

Connie

Nice place to stay

Leisure

10/10

Exceptional

03 Oct 2025

Jaime

Safe

Leisure Family_with_children

10/10

Exceptional

01 Oct 2025

Jeffrey

The breakfast was very good!!

8/10

Excellent

30 Sep 2025

Patricia

Room was clean and neat and comfortable.
Morning coffee was burnt and orange was dark and old tasting.

Friends_and_family Family

10/10

Exceptional

29 Sep 2025

Brandice

The parking area was more than adequate, the room was clean and the staff super helpful. This hotel was doing some remodeling so we gave them a lot of grace. Not on the staff.

Friends_and_family Friends

4/10

Poor

28 Sep 2025

Mark

The property was under construction we found when we checked in. There was only 1 elevator that worked and it was very slow to go up and down 4 floors and the door was very quick to close before you could get in or out. The shower in the room was as slick as glass when wet. I almost slipped twice the first night. I inquired about a shower tub mat and was told I had permission to use a wash cloth to stand on. I had to buy a bath mat to keep from slipping in the shower. The breakfast room was very hot. the coffee was very good and hot. The breakfast was ok the pancake maker was fun to use.

Leisure Family

6/10

Pleasant

28 Sep 2025

Regan

Parking is pretty inconvenient. Pretty far away from the front door, no matter where you park. Plus you have to walk uphill. The hotel is really not around anything other than a steakhouse. The free breakfast, including the drinks, were really gross tasting. We went down the street to a restaurant called Rize-N-Shine to eat instead. It was amazing there. I would highly recommend that restaurant. The front entrance staff guy was not very friendly when I called on the phone twice. The hotel smell was not the best.

Good things- the rooms seem to be pretty clean and feel pretty large. Both of the rooms we got had small refrigerators and microwaves. The pool was heated.

Leisure Friends

8/10

Excellent

27 Sep 2025

Kirk

My name had been reversed in the hotel paperwork, but the staff quickly set that right. Breakfast was filling, although presentation could be improved.

Room was clean, bedding appropriate, and shower was great. My wife would have appreciated a hair dryer in the bathroom.

4/10

Poor

09 Sep 2025

Whitney

Staff is amazing. But Hotel had no ac in halls, or main floor it was 82 degrees at night. 3rd floor was shut down and

6/10

Pleasant

24 Aug 2025

Kathleen Ann

The grounds are a bit shabby. Bushes growing over railing makes it difficult to hold on to go up/down steps. A little privacy fence so you could sit outside by pool would be nice.

Friends_and_family Family

4/10

Poor

10 Aug 2025

Selvin

The hallway was really hot, one elevator was not working. Noisy, every room door slammed shut. Black mold on the ceiling outside or room. Poor experience, not what we expected for a holiday inn

Leisure Family

2/10

Poor

02 Aug 2025

Jami

Moldy

Room smelled of mold. The tiles in the hallway were water stained with black mold on them

Friends_and_family Family

8/10

Excellent

01 Aug 2025

James

The beds were great.

The continental breakfast wasn't that good.

Leisure Family

6/10

Pleasant

31 Jul 2025

Johnna

One Night Stay

There was dried cereal or something stuck to the tape and lounge chair, the room was humid which made me sticky, and it smelled weird

Friends_and_family Family

6/10

Pleasant

24 Jul 2025

Verified traveler

We stayed for 6 days and had air conditioning issues that did not really get resolved even after talking to front desk

Friends_and_family Family

10/10

Exceptional

11 Jul 2025

Linda

Hotel was fine but freeway construction made entrance and exit very inconvenient.

Leisure Family

6/10

Pleasant

05 Jul 2025

Randy

Room smelled of mildew. I was charged an incidental fee at check in and did not receive a refund at check out

10/10

Exceptional

30 Jun 2025

Teresa

It’s was a nice stay, just had a bunch of kids running around being loud.

Business_and_leisure Family

4/10

Poor

26 Jun 2025

Jennifer

Breakfast was a joke. Water poured from the ceiling in the pool area.

Friends_and_family Family

6/10

Pleasant

24 Jun 2025

Lindsey

Ac did not work the first night, after the room ac worked the hotel was still hot in the hallways, needs fixing and updating, road construction around hotel is not convenient, very noisy slamming doors all night, staff knew ac was broken in our room and did not tell us until after we checked in to room. Will not stay here again have stayed at better hotels
Us before checking in

Leisure Family

6/10

Pleasant

23 Jun 2025

Stephanie

Quick stay

Hotel had AC issues & only 1 slow elevator worked. Room carpets need to be either shampooed or replaced.
Room was clean. Hotel was safe but had a smell. Construction in the area make it difficult to get to quickly.(not hotels fault)

Business

6/10

Pleasant

22 Jun 2025

Kristopher

The place is ok and I’d stay again if I needed to. The pool was small and didn’t seem like had the proper chemistry. The breakfast was pretty good for a hotel. The main issue was the noise. I don’t know if the people above us were having a raging party or if the walls and floors are paper thin but it was so loud we couldn’t fall asleep untill around midnight when everyone went to bed. We ended up just leaving the second evening and driving home because the noise above us was so bad.

Leisure Family

4/10

Poor

18 Jun 2025

Melissa

The room was pricey due to softball tourney. Definitely expected so much better!! The facility seems run down. Upon arrival we were staying with our softball team and the lobby felt like it had no AC. It was a hot weekend. Got to our room, it was 75F and felt wet and smelled severely of mold. Staff didn’t seem to care about concerns. We had no choice but to tough it out and stay, but the room never cooled down and we spent most of the night coughing from the wetness and mold. I will not stay here again.

Friends_and_family Family

10/10

Exceptional

17 Jun 2025

Verified traveler

Very clean, staff was attentive.

Partner

10/10

Exceptional

15 Jun 2025

Brenda

Everyone was real nice and helpful.

Partner

10/10

Exceptional

15 Jun 2025

Regina

Property is clean inside and out. Staff is very nice. I will stay here again. 10 minutes away from everything.

Business_and_leisure Family

10/10

Exceptional

11 Jun 2025

Nancy

Could have better lighting in restroom for applying makeup.

Leisure Partner

4/10

Poor

26 May 2025

Amy

Faucet in tub/shower was coming out of the wall. Barely enough water pressure for the water to come out of the shower head. Wrong products in shampoo/conditioner/body wash containers. Elevators out of order.

Business Family

2/10

Poor

26 May 2025

jenna R

All 3 treadmills were broken, the pool was cl

6/10

Pleasant

26 May 2025

Patricia

We have stayed at this holiday inn express before and its been good. This stay was not as good. The exit to get to the hotel was closed and there was a detour to get there. That was not the hotels fault. We were on the 4th floor and the the elevator was not working off and on during our stay. The desk clerk did offer to move us to a 1st floor room if they didn't get it fixed. We kept our room it was a nice suite. The second day the AC wasn't working, they came right away and reset it. All in all our stay was good just unexpected troubles.The service was good just technical issues.

Leisure Partner

6/10

Pleasant

17 May 2025

Lori

Walked into our room / it smells. Not fresh. Smells off. Unpleasant.

Family

10/10

Exceptional

15 May 2025

Bill

Great place

Leisure Partner

10/10

Exceptional

11 May 2025

Gary

Clean and friendly

Leisure Partner

6/10

Pleasant

11 May 2025

Jessica

Solid choice

This hotel was fine. It was nice and clean. For me personally, the mattress was too firm, but the pillows were nice! My only major complaint is the doors in this hotel close really loudly. We were woken up several times by slamming doors and accidentally slammed our own in the afternoon.

Partner

8/10

Excellent

11 May 2025

terry

Quiet and

Leisure

10/10

Exceptional

02 May 2025

KATHRYN

Great hotel, I only scored surrounding areas a 4 because the lawn desperately needed cut.

Leisure Family

10/10

Exceptional

02 May 2025

Robert

Safe and quiet.

Leisure Partner

10/10

Exceptional

26 Apr 2025

Glenda

Everything under hotel control was awesome. Kind of tricky getting through road construction detours to get there.

Leisure Family

6/10

Pleasant

20 Apr 2025

Roy

No lawn and grounds keeping maintenance done yet this spring. Seemed well below HIX standards.
Elevators worked part of the time.
Room was clean and breakfast was good.

Leisure Partner

4/10

Poor

05 Apr 2025

Heath

Ok place, price too high, 5 of 6 gym machines inop

The place was clean and location good. Beds were great. Carpets were worn, carts were worn, and five of the six exercise machines did not work. AC was good. Not worth the money paid, though. Over $200 for night. Good restaurants near. One elevator not working. Place was a bit run down, but clean. Staff was nice.

Friends_and_family Family

8/10

Excellent

04 Apr 2025

Sherrie

My stay was good. I didn’t appreciate being waken up by the maid. Even though I was a stay over the maid knocked on my door and used her key to enter my room. While I was sleeping .

Friends_and_family Family

10/10

Exceptional

02 Apr 2025

Keith

Great place to stay for a family. Rooms are a great size.

Leisure Family

6/10

Pleasant

30 Mar 2025

Kaley

Mold/mildew issues

The room was nice and clean. Big nice bathroom. Only complaint was our room smelled like mildew. There was a wall air unit on the upper wall next to one of the beds that appeared to be flaking mold or something onto the bed. Black flakes on the comforter.

Friends_and_family Family

10/10

Exceptional

21 Mar 2025

terre

Best bed ever!!!

We were traveling for 7 weeks!!! The bed we slept on was a dream!!! I could have spent the day just floating on that cloud!!!
Thank you for service & hospitality!!!
And the bed!!!

Partner

4/10

Poor

16 Mar 2025

Nicholas

Cheap hvac not by window like all hotels. Right over the bed. Blows down all night. Imagine hvac for the whole room, focused on the bed. Made for uncomfortable nights rest. Only way not to have the hvac blowing directly on you is to pay their overpriced suite.

Thermostat read filter needs changed. Meantioned it to staff. They didn’t seem to care. Who knows how long a dirty filter was blowing on us as we slept.

Will not stay here again. For $150/night it was terribly uncomfortable

Leisure Family

6/10

Pleasant

27 Feb 2025

Michael

The property is showing its age - It feels a little bit on the decline. Not what I expect from a Holiday Inn Express

Business_and_leisure Partner

4/10

Poor

21 Feb 2025

Scott R

Heat wasn’t working properly at the hotel. We were there on coldest night of the year and room wouldn’t warm above 67. And we were much luckier than others. They ran out of space heaters. Only one elevator was working and it was a long wait to go up and down.

10/10

Exceptional

20 Jan 2025

Angela

We had a great stay! The room was clean and warm on a bitter cold day! Everything in the room was clean and comfortable, and the breakfast was delicious with a wide variety of options! We enjoyed our stay and plan to come back when our travel brings us to the area!

Friends_and_family Family

8/10

Excellent

12 Jan 2025

Susan

The location was p
Erfect. Easy on and of to main highway. My bear feet test they were clean. But the parking lot was not safe. They did not salt the frozen sidewalks. Which made them very slippery.

Leisure Self

4/10

Poor

22 Dec 2024

Mary Anne

Toilet took several flushes to actually flush. Shower door was not attached to the wall properly and very difficult to open. Shower floor was cracked and therefore likely not sanitized. Hallways smelled terrible. People running down the hallway screaming at 3 am. Just lots of little things that could easily be made better with some maintenance and proper cleaning.

Leisure Family_with_children

8/10

Excellent

19 Dec 2024

Angie

They had great service, all the staff where very kind!

Leisure Family

2/10

Poor

06 Dec 2024

Brooke

The hotel rooms were in disrepair- no heat- we were given a space heater and we have a 2yo! The shower head in the room was broken and spun around and the 4th floor smelled like sewage.

Leisure Family

10/10

Exceptional

26 Nov 2024

Heather

Clean and friendly staff. We're repeat customers, and will stay here again next time in town.

Business Family

8/10

Excellent

30 Oct 2024

Gillian

Great stay, fast easy check in

Leisure Partner

10/10

Exceptional

28 Oct 2024

Brenda

Clean and quiet

Leisure Partner

6/10

Pleasant

14 Oct 2024

Ian

Stay was ok, One elevator was not working, and the internet in the room was completely unusable, Also there was an issue with being billed twice for my stay that got resolved right before I checked out. Also the construction made it difficult to get around.

Business Self

6/10

Pleasant

14 Oct 2024

Thomas

The room was ok but the bathroom was not in good shape. The bathroom door would drag on the tile and require extra effort to open making tons of noise. The bathroom wall paper was falling off the wall and there was mold on the ceiling. Breakfast was ok but nothing great.

Friends_and_family Family

10/10

Exceptional

12 Oct 2024

Hector

I like it at all

8/10

Excellent

12 Oct 2024

Mary

The pool wasn’t available for use till last night of our stay

Leisure Family_with_children

6/10

Pleasant

11 Oct 2024

MaCecilia

is ok

Leisure Partner

10/10

Exceptional

30 Sep 2024

Amber

Had a great stay! Alex was a huge help and had wonderful customer service. He went above and beyond. The room was really clean and the breakfast was hot and yummy and plentiful.

Leisure Partner

10/10

Exceptional

30 Sep 2024

Craig

Friendly knowledgeable staff

Leisure Self

6/10

Pleasant

21 Sep 2024

Gina

Good enough but staff was untrained

My son and I were there for a very brief stay before an early morning baseball game. The front desk employee was severely untrained on how to check in a prepaid room and at 1:30 am it was super annoying to wait for her to learn from whoever she had to FaceTime and wake up. When we got to the room it smelled pretty musty but seemed very clean and the beds were super comfortable and it was very quiet. The breakfast was decent and definitely welcome before leaving again at 7 am.

Friends_and_family Family

10/10

Exceptional

19 Sep 2024

linda

it was clean and help full staff

Leisure Partner

8/10

Excellent

08 Sep 2024

Colene

We had a large clean room. The breakfast was good. I only gave it 4 stars because the couch matresses were so bad. Overall a great stay!

Leisure Family

8/10

Excellent

04 Sep 2024

Ronald

Ronald

The stay was good.

Partner

6/10

Pleasant

01 Sep 2024

Andrea

The room and hotel were clean and the staff was friendly. It was an okay stay. However the deadbolt on the door would not lock and the stay was noisy. We were on the second floor and were woken several times from the noise above us and doors slamming in the hall.

Leisure Family

10/10

Exceptional

01 Sep 2024

Tony

Had a perfect stay!! Already planning my stay here next yr

10/10

Exceptional

22 Aug 2024

Randall

Great breakfast