Name: Holiday Inn Express and Suites Shawnee Kansas City
Address: 17346 Midland Drive, Shawnee, 66217, US

2/10

Poor

02 Aug 2026

Misty

Do NOT stay here! No breakfast Saturday morning, so had to completely change our morning plans. Entire hotel needs updating and a deep clean. Hotel stays very humid. Everything feels wet, including the sheets and carpet.

6/10

Pleasant

25 Jul 2026

Keil

Staff was kind, helpful, and courteous—no complaints at all with any worker.
Breakfast was standard—a variety of hot and cold items.
Location is good—near Shawnee, Lenexa, and stadium/speedway/Legends.
Property is somewhat run-down and in need of upgrades and maintenance (our shower pan had a large crack, carpet was old and dirty, grout was dirty, room had a stale smoke smell, etc.)
Though this wasn’t exactly cheap, next time we will spend a little more and stay somewhere else.

2/10

Poor

25 Jul 2026

bao

When we entered our room 228, the air conditioner was running on high, and the room was extremely cold, damp, and humid. Almost immediately, we noticed a strong moldy odor that remained throughout the entire night. The room felt damp and unhealthy, making it impossible to relax or get a good night's sleep.
We also observed visible moisture on the ceiling near the front door of our room, which raised additional concerns about water damage or a possible moisture problem contributing to the moldy odor.
The conditions in the room were unacceptable. A room with a persistent moldy smell, excessive humidity, and visible signs of moisture should not be rented to guests. We chose to stay at a Holiday Inn because we expected a clean, comfortable, and well-maintained room, but this experience fell far below those expectations.
We hope the Holiday Inn staff will thoroughly investigate this issue, inspect the room for mold and moisture damage, and take the necessary corrective action so future guests do not have the same experience.

4/10

Poor

21 Jul 2026

Hernan

The sofa mattress was unusable, my kid had to sleep in the floor, which was more comfortable than the sofa.

8/10

Excellent

12 Jul 2026

Mackenzie

Came in around 1:30a from the airport & the hotel was just as muggy as the outside. Clean room but sleeping in a muggy room was not my favorite

8/10

Excellent

11 Jul 2026

Mauricio

Roof was good, staff nice, breakfast was good. Just fix the one elevator that has been down for several months now. It is a pain with just one elevator.

Self

4/10

Poor

11 Jul 2026

Olga

The hotel room was not clean. There were stains on the bed sheets. Floor tiles in the bathroom were coming up and there were ants on the floor.
Breakfast was fine, but the hotel itself needs help.

Friends_and_family Family

6/10

Pleasant

11 Jul 2026

Michelle

The elevator takes forever.
There were no chairs in the breakfast area to sit.

8/10

Excellent

29 Jun 2026

Stephanie

Modern and clean. Free breakfast and nice small fitness room.

Family

10/10

Exceptional

28 Jun 2026

Julie

My son and I stayed here while he played basketball. We had a double queen suite. It was handicap accessible which we did not need, but was really well equipped for someone who did need it. The room is big with a really nice large bathroom. The fridge was nice and cold and the amount of seating was good. The a/c is amazing!!! It was really hot and muggy outside, but it was really cold in our room. I had it on 73 and finally just ended up turning it off for a couple of hours because it was so cool in our room. The area where the hotel is located is so quiet and secluded, but a quick drive to many good places to eat and shop. The seclusion and quiet is wonderful when you are sleeping. We slept all night with no loud traffic noises. The laundry room was pretty warm, but I find most of them are in hotels. Washer and dryer worked great and were not overly expensive. The holder for the handheld shower in our room needed replaced. They had it rigged to not flop around, but that only worked if you were short. If you moved the holder up because you are tall, the shower head rotated around like crazy and sprayed water everywhere. I wish the curtains/blinds were better at blocking out the light at night. They sit on the outside of the window instead of inside, and that allowed a lot of light around the outside and kept the room lit up quite a bit for sleeping. Overall a very good place to stay with great staff and great location.

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

Julio

Great place to stay during a quick trip

Family

4/10

Poor

11 Jun 2026

brandi

Could have been cleaned better and the party room was rented out which was loud music for over 4 hours. Called several times asking the front desk to please have them turn the music down, it went past 11pm.

Family_with_children

10/10

Exceptional

10 Jun 2026

Jocelyn

Everything was great, but the best part was the beds all they were like a cloud slept like a baby!!

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Thomas

Clean rooms good breakfast

Self

4/10

Poor

03 Jun 2026

Cynthia

The biggest problem with this hotel was hygiene and maintenance. To start with, check-in should be a simple problem. However, we were left standing at the desk for 25 minutes rating for the two staff members to troubleshoot one of the two room key programming devices at the desk. There was no urgency to focus on getting us as customers checked in. Rather, we were basically told that we needed to wait. Ultimately, however, after waiting 20 minutes, they checked us in and use the other device at the desk to generate our keys.

Second, the room was not in good condition. Specifically, the carpets were damp and musty to the point that when I set my suitcase on the floor, the odor of must a seeped into my clothing. It was impossible to remove without washing.

While the bathroom looked clean, the decor that features, low lighting, a lot of grays and generally dank, and dated resign, coupled with the mustiness made the entire facility seemed dirty and unattractive.

Partner

10/10

Exceptional

25 May 2026

Bonnie

Felt sorry for the one older lady working at the coffee stop in hall. Very busy for one person

10/10

Exceptional

08 May 2026

Mauricio

All was good, bed was clean and room was serviced daily.
Breakfast was good with decent variety.

6/10

Pleasant

20 Apr 2026

Karen

We were charged a $10 fee for incidentals after being told by front desk staff that there were no charges. I will be disputing this on my credit card.

Partner

6/10

Pleasant

20 Apr 2026

Brooke

Our stay was fine. The room was clean overall, but there were somethings that could have been better. The shower door didn’t close and the door seal was hanging off the glass which looked gross. The floor in the bathroom could have been cleaner as well as the dust buildup on the vanity. There was just in the corners of the main room that they clearly haven’t vacuumed in some time. Bed was comfortable and linens were fresh. Housekeeping didn’t replenish the coffee or make the bed. They also didn’t come daily. The staff did bring clean towels when I requested them due to the lack of housekeeping. The breakfast was good, Better than other hotels.

Partner

2/10

Poor

19 Apr 2026

Tyler

Everything was bad

Family_with_children

6/10

Pleasant

14 Apr 2026

Ashley

Breakfast was great parking was safe and easy had one staff member who gave us problems but the manager the next morning took care of our problems

Friends_and_family Family

10/10

Exceptional

14 Apr 2026

Andrew

Great breakfast. Clean rooms

Family_with_children

6/10

Pleasant

14 Apr 2026

Janea

Took awhile for front desk worker to come check me in. Pillowcases in room had blue stains. Washed new born clothes and dryer did not work. Had to dry clothes in industrial dryer. Did not wash second set of clothes due to dryer not working. Breakfast was okay. Did not like that coffee was only limited to breakfast.

Friends_and_family Family

8/10

Excellent

29 Mar 2026

David

Friendly staff and plenty of parking. Lots of under 12 girls with family in tow for a dance competetion in town. Quiet after 10pm so all was good! Great breakfast next morning! Easy check out. Sad the pool was under maintenace from earlier in the day so sad about that. I'll survive this one...

Self

10/10

Exceptional

23 Mar 2026

Kimberly

Clean rooms, away from traffic. Brkfst was delicious. Alot of healthy foods like turkey sausage, veggie omelets.

4/10

Poor

08 Mar 2026

Deanna

Hotel was essentially falling apart. Walls were cracked, outlets don’t work, elevator was also down. Hotel staff were incredibly rude for the entire stay. The tornado warnings and sirens went off so we went down to the lobby. The night lady working told us we couldn’t be in the lobby because it was after 11pm. We stated that we can’t be on the 4th floor of a hotel with tornado sirens going off and she said “you can go sit by the windows”. They had a hotel full of guests standing there with no actual plan for our safety. This is not only unsafe but absolutely disgusting that a hotel full of kids does not have a weather safety plan, IN KANSAS.

6/10

Pleasant

27 Feb 2026

Karen

Room was clean, amenities not up to oar. The pool was closed and their breakfast could use quite a bit of work. Any time we are in town we stay at the Holiday Inn. However we are thinking about staying somewhere else.

Friends_and_family Family

4/10

Poor

23 Feb 2026

Leo

Could not get the temperature in my room properly regulated.

Friends_and_family Family

8/10

Excellent

22 Feb 2026

Jennifer

Room was very clean and nice. The only problem was the heat was either way too hot or cold in there there was no happy medium. But not enough of a problem that I even let the hotel know. It was just more of a personal issue. Bed was nice and comfortable and I like the choice of the pillows. Not only was a room nice and clean, It was also a big room so I didn’t feel all cramped in.

Partner

8/10

Excellent

15 Feb 2026

Maureen

Hotel was nice and clean. There was a Gray bar and restaurant called Barley’s right down the way.

8/10

Excellent

05 Feb 2026

Nobutoshi

I wanted to share some quick feedback about my recent stay.
The Good:
Cleanliness: My room was spotless upon arrival.
Comfort: I really appreciated that the room temperature was set before I checked in; it was perfectly comfortable the moment I walked in.
The Bad:
Elevator Noise: The \"stop ring\" sound on the elevator was very loud. It was a bit disruptive, especially at night.
PC : I needed to print out my documents, but PC was down from last week. It should be repaired soon.

10/10

Exceptional

28 Jan 2026

Julia

Room was decent. Clean. Staff was nice.

Partner

10/10

Exceptional

19 Jan 2026

Anselmo L

Yeah, they’re staying was fine. Everything was good and the food too. Breakfast was very good.

Business Family_with_children

10/10

Exceptional

19 Jan 2026

Nathaniel

Yes, staff was great, size of room was amazing and very clean, berfest was super amazing

Leisure Family_with_children

8/10

Excellent

18 Jan 2026

Junior

Facilities and staff were very good. One negative was the breakfast. The \"hot\" food was not warm at all. Gravy was cold. Cinamon rolls would have been very good if they were warm. A microwave oven would be a nice addition.

Leisure Family

10/10

Exceptional

08 Jan 2026

Krista

Everything was great, except the pool was FREEZING the first two days. By the third day, it was remedied. Everything was clean, and the staff was very helpful and courteous. We're absolutely coming back to this same hotel the next time we come in to visit family!

Leisure Family_with_children

10/10

Exceptional

29 Dec 2025

Gail

Staff was extremely helpful and kind

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

brian

Room was clean

8/10

Excellent

08 Dec 2025

Tasheana

Great deal for overnight stay, comfy home feeling.

Leisure Family

10/10

Exceptional

28 Nov 2025

john

Clean place, good breakfast, courteous staff

Leisure Self

10/10

Exceptional

23 Nov 2025

Theresa

It’s quiet and a short drive from shopping areas

Leisure Family

10/10

Exceptional

23 Nov 2025

Julia

All of the above

Leisure Family

4/10

Poor

12 Nov 2025

John

For a holiday inn and suites it was less than on par..
rooms wher ok, breakfast was Ok.. nothing to get excited about

Business Self

6/10

Pleasant

29 Oct 2025

Joleen

The breakfast area floor was VERY dirty and sticky. Every evening there was a HORRIBLE rotten food smell in our hallway (we were on the 1st floor) and it was just rancid. The breakfast counters and food areas were very clean. Our room bathroom floor wasn't very clean either. Other than that, our room was okay. I would not recommend this hotel until they clean things up.

Leisure Family

4/10

Poor

28 Oct 2025

Pamela

This hotel needs a total renovation

Leisure

8/10

Excellent

24 Oct 2025

CANDICE L

The room was clean and staff were friendly

Business_and_leisure Family

6/10

Pleasant

19 Oct 2025

Sara

We did not use the pool as the filter wasn't running and it looked very dirty. The staff was very helpful. The bed was very comfortable. When I poured the milk on my cereal for breakfast the milk was curdled. When I told the staff they promptly removed it. Overall, we would stay again.

Partner

2/10

Poor

05 Oct 2025

Mitchell

Hands down the worst holiday inn we have ever stayed. An elevator was out of service, ice machine on 3rd floor out of service, there was food under the mattress of the hideabed. Room did not feel clean. Hallway felt like we were in the ghetto. I should have taken photos to document.

Friends_and_family Family

10/10

Exceptional

04 Oct 2025

Connie

Nice place to stay

Leisure

10/10

Exceptional

03 Oct 2025

Jaime

Safe

Leisure Family_with_children

10/10

Exceptional

01 Oct 2025

Jeffrey

The breakfast was very good!!

8/10

Excellent

30 Sep 2025

Patricia

Room was clean and neat and comfortable.
Morning coffee was burnt and orange was dark and old tasting.

Friends_and_family Family

10/10

Exceptional

29 Sep 2025

Brandice

The parking area was more than adequate, the room was clean and the staff super helpful. This hotel was doing some remodeling so we gave them a lot of grace. Not on the staff.

Friends_and_family Friends

4/10

Poor

28 Sep 2025

Mark

The property was under construction we found when we checked in. There was only 1 elevator that worked and it was very slow to go up and down 4 floors and the door was very quick to close before you could get in or out. The shower in the room was as slick as glass when wet. I almost slipped twice the first night. I inquired about a shower tub mat and was told I had permission to use a wash cloth to stand on. I had to buy a bath mat to keep from slipping in the shower. The breakfast room was very hot. the coffee was very good and hot. The breakfast was ok the pancake maker was fun to use.

Leisure Family

6/10

Pleasant

28 Sep 2025

Regan

Parking is pretty inconvenient. Pretty far away from the front door, no matter where you park. Plus you have to walk uphill. The hotel is really not around anything other than a steakhouse. The free breakfast, including the drinks, were really gross tasting. We went down the street to a restaurant called Rize-N-Shine to eat instead. It was amazing there. I would highly recommend that restaurant. The front entrance staff guy was not very friendly when I called on the phone twice. The hotel smell was not the best.

Good things- the rooms seem to be pretty clean and feel pretty large. Both of the rooms we got had small refrigerators and microwaves. The pool was heated.

Leisure Friends

8/10

Excellent

27 Sep 2025

Kirk

My name had been reversed in the hotel paperwork, but the staff quickly set that right. Breakfast was filling, although presentation could be improved.

Room was clean, bedding appropriate, and shower was great. My wife would have appreciated a hair dryer in the bathroom.

4/10

Poor

09 Sep 2025

Whitney

Staff is amazing. But Hotel had no ac in halls, or main floor it was 82 degrees at night. 3rd floor was shut down and

6/10

Pleasant

24 Aug 2025

Kathleen Ann

The grounds are a bit shabby. Bushes growing over railing makes it difficult to hold on to go up/down steps. A little privacy fence so you could sit outside by pool would be nice.

Friends_and_family Family

4/10

Poor

10 Aug 2025

Selvin

The hallway was really hot, one elevator was not working. Noisy, every room door slammed shut. Black mold on the ceiling outside or room. Poor experience, not what we expected for a holiday inn

Leisure Family

2/10

Poor

02 Aug 2025

Jami

Moldy

Room smelled of mold. The tiles in the hallway were water stained with black mold on them

Friends_and_family Family

8/10

Excellent

01 Aug 2025

James

The beds were great.

The continental breakfast wasn't that good.

Leisure Family

6/10

Pleasant

31 Jul 2025

Johnna

One Night Stay

There was dried cereal or something stuck to the tape and lounge chair, the room was humid which made me sticky, and it smelled weird

Friends_and_family Family

6/10

Pleasant

24 Jul 2025

Verified traveler

We stayed for 6 days and had air conditioning issues that did not really get resolved even after talking to front desk

Friends_and_family Family

10/10

Exceptional

11 Jul 2025

Linda

Hotel was fine but freeway construction made entrance and exit very inconvenient.

Leisure Family

6/10

Pleasant

05 Jul 2025

Randy

Room smelled of mildew. I was charged an incidental fee at check in and did not receive a refund at check out

10/10

Exceptional

30 Jun 2025

Teresa

It’s was a nice stay, just had a bunch of kids running around being loud.

Business_and_leisure Family

4/10

Poor

26 Jun 2025

Jennifer

Breakfast was a joke. Water poured from the ceiling in the pool area.

Friends_and_family Family

6/10

Pleasant

24 Jun 2025

Lindsey

Ac did not work the first night, after the room ac worked the hotel was still hot in the hallways, needs fixing and updating, road construction around hotel is not convenient, very noisy slamming doors all night, staff knew ac was broken in our room and did not tell us until after we checked in to room. Will not stay here again have stayed at better hotels
Us before checking in

Leisure Family

6/10

Pleasant

23 Jun 2025

Stephanie

Quick stay

Hotel had AC issues & only 1 slow elevator worked. Room carpets need to be either shampooed or replaced.
Room was clean. Hotel was safe but had a smell. Construction in the area make it difficult to get to quickly.(not hotels fault)

Business

6/10

Pleasant

22 Jun 2025

Kristopher

The place is ok and I’d stay again if I needed to. The pool was small and didn’t seem like had the proper chemistry. The breakfast was pretty good for a hotel. The main issue was the noise. I don’t know if the people above us were having a raging party or if the walls and floors are paper thin but it was so loud we couldn’t fall asleep untill around midnight when everyone went to bed. We ended up just leaving the second evening and driving home because the noise above us was so bad.

Leisure Family

4/10

Poor

18 Jun 2025

Melissa

The room was pricey due to softball tourney. Definitely expected so much better!! The facility seems run down. Upon arrival we were staying with our softball team and the lobby felt like it had no AC. It was a hot weekend. Got to our room, it was 75F and felt wet and smelled severely of mold. Staff didn’t seem to care about concerns. We had no choice but to tough it out and stay, but the room never cooled down and we spent most of the night coughing from the wetness and mold. I will not stay here again.

Friends_and_family Family

10/10

Exceptional

17 Jun 2025

Verified traveler

Very clean, staff was attentive.

Partner

10/10

Exceptional

15 Jun 2025

Brenda

Everyone was real nice and helpful.

Partner

10/10

Exceptional

15 Jun 2025

Regina

Property is clean inside and out. Staff is very nice. I will stay here again. 10 minutes away from everything.

Business_and_leisure Family

10/10

Exceptional

11 Jun 2025

Nancy

Could have better lighting in restroom for applying makeup.

Leisure Partner

4/10

Poor

26 May 2025

Amy

Faucet in tub/shower was coming out of the wall. Barely enough water pressure for the water to come out of the shower head. Wrong products in shampoo/conditioner/body wash containers. Elevators out of order.

Business Family

2/10

Poor

26 May 2025

jenna R

All 3 treadmills were broken, the pool was cl

6/10

Pleasant

26 May 2025

Patricia

We have stayed at this holiday inn express before and its been good. This stay was not as good. The exit to get to the hotel was closed and there was a detour to get there. That was not the hotels fault. We were on the 4th floor and the the elevator was not working off and on during our stay. The desk clerk did offer to move us to a 1st floor room if they didn't get it fixed. We kept our room it was a nice suite. The second day the AC wasn't working, they came right away and reset it. All in all our stay was good just unexpected troubles.The service was good just technical issues.

Leisure Partner

6/10

Pleasant

17 May 2025

Lori

Walked into our room / it smells. Not fresh. Smells off. Unpleasant.

Family

10/10

Exceptional

15 May 2025

Bill

Great place

Leisure Partner

10/10

Exceptional

11 May 2025

Gary

Clean and friendly

Leisure Partner

6/10

Pleasant

11 May 2025

Jessica

Solid choice

This hotel was fine. It was nice and clean. For me personally, the mattress was too firm, but the pillows were nice! My only major complaint is the doors in this hotel close really loudly. We were woken up several times by slamming doors and accidentally slammed our own in the afternoon.

Partner

8/10

Excellent

11 May 2025

terry

Quiet and

Leisure

10/10

Exceptional

02 May 2025

KATHRYN

Great hotel, I only scored surrounding areas a 4 because the lawn desperately needed cut.

Leisure Family

10/10

Exceptional

02 May 2025

Robert

Safe and quiet.

Leisure Partner

10/10

Exceptional

26 Apr 2025

Glenda

Everything under hotel control was awesome. Kind of tricky getting through road construction detours to get there.

Leisure Family

6/10

Pleasant

20 Apr 2025

Roy

No lawn and grounds keeping maintenance done yet this spring. Seemed well below HIX standards.
Elevators worked part of the time.
Room was clean and breakfast was good.

Leisure Partner

4/10

Poor

05 Apr 2025

Heath

Ok place, price too high, 5 of 6 gym machines inop

The place was clean and location good. Beds were great. Carpets were worn, carts were worn, and five of the six exercise machines did not work. AC was good. Not worth the money paid, though. Over $200 for night. Good restaurants near. One elevator not working. Place was a bit run down, but clean. Staff was nice.

Friends_and_family Family

8/10

Excellent

04 Apr 2025

Sherrie

My stay was good. I didn’t appreciate being waken up by the maid. Even though I was a stay over the maid knocked on my door and used her key to enter my room. While I was sleeping .

Friends_and_family Family

10/10

Exceptional

02 Apr 2025

Keith

Great place to stay for a family. Rooms are a great size.

Leisure Family

6/10

Pleasant

30 Mar 2025

Kaley

Mold/mildew issues

The room was nice and clean. Big nice bathroom. Only complaint was our room smelled like mildew. There was a wall air unit on the upper wall next to one of the beds that appeared to be flaking mold or something onto the bed. Black flakes on the comforter.

Friends_and_family Family

10/10

Exceptional

21 Mar 2025

terre

Best bed ever!!!

We were traveling for 7 weeks!!! The bed we slept on was a dream!!! I could have spent the day just floating on that cloud!!!
Thank you for service & hospitality!!!
And the bed!!!

Partner

4/10

Poor

16 Mar 2025

Nicholas

Cheap hvac not by window like all hotels. Right over the bed. Blows down all night. Imagine hvac for the whole room, focused on the bed. Made for uncomfortable nights rest. Only way not to have the hvac blowing directly on you is to pay their overpriced suite.

Thermostat read filter needs changed. Meantioned it to staff. They didn’t seem to care. Who knows how long a dirty filter was blowing on us as we slept.

Will not stay here again. For $150/night it was terribly uncomfortable

Leisure Family

6/10

Pleasant

27 Feb 2025

Michael

The property is showing its age - It feels a little bit on the decline. Not what I expect from a Holiday Inn Express

Business_and_leisure Partner

4/10

Poor

21 Feb 2025

Scott R

Heat wasn’t working properly at the hotel. We were there on coldest night of the year and room wouldn’t warm above 67. And we were much luckier than others. They ran out of space heaters. Only one elevator was working and it was a long wait to go up and down.

10/10

Exceptional

20 Jan 2025

Angela

We had a great stay! The room was clean and warm on a bitter cold day! Everything in the room was clean and comfortable, and the breakfast was delicious with a wide variety of options! We enjoyed our stay and plan to come back when our travel brings us to the area!

Friends_and_family Family

8/10

Excellent

12 Jan 2025

Susan

The location was p
Erfect. Easy on and of to main highway. My bear feet test they were clean. But the parking lot was not safe. They did not salt the frozen sidewalks. Which made them very slippery.

Leisure Self

4/10

Poor

22 Dec 2024

Mary Anne

Toilet took several flushes to actually flush. Shower door was not attached to the wall properly and very difficult to open. Shower floor was cracked and therefore likely not sanitized. Hallways smelled terrible. People running down the hallway screaming at 3 am. Just lots of little things that could easily be made better with some maintenance and proper cleaning.

Leisure Family_with_children

8/10

Excellent

19 Dec 2024

Angie

They had great service, all the staff where very kind!

Leisure Family

2/10

Poor

06 Dec 2024

Brooke

The hotel rooms were in disrepair- no heat- we were given a space heater and we have a 2yo! The shower head in the room was broken and spun around and the 4th floor smelled like sewage.

Leisure Family