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Chateau Avalon, Ascend Hotel Collection
Kansas City - KS · United States
701 Village West ParkwayView location
8.2/10Excellent1,001 Reviews
Cleanliness8.4/10 8.4
Service8.6/10 8.6
Comfort8.0/10 8.0
Condition8.0/10 8.0
Location8.8/10 8.8
Neighborhood9.0/10 9.0
Quality3.0/10 3.0
Value4.6/10 4.6
Amenities8.0/10 8.0
See all ratings- Pet friendly Hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Chateau Avalon, Ascend Hotel Collection
The well-being of guests is top of mind at Choice-branded hotels. Guests may experience a variety of new, improved cleanliness protocols and products. Enjoy professional service, chic accommodations and a convenient location at our hotel in Kansas City, KS.
Amenities include free WiFi, free weekend transportation to the Village West entertainment district, lounge and bar, an onsite spa and room service. Guest rooms feature premium bedding, 2-person LED lighted spa tubs, flat-screen TVs and luxury bathrobes.
A boutique hotel located on 28 acres of woodlands, the Chateau Avalon embodies Kansas City-inspired flair. Nearby attractions include the Hollywood Casino at Kansas Speedway, Schlitterbahn Waterpark Kansas City, Union Station Kansas City, Crown Center and the Kansas City Zoo. Book a guest room today. No pets allowed.
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With a stay at Chateau Avalon Hotel & Spa in Kansas City (I-435 West), you'll be within a 15-minute walk of Kansas Speedway and Hollywood Casino at Kansas Speedway.
This spa hotel is 1 mi (1.6 km) from Children's Mercy Park and 1.5 mi (2.4 km) from Legends Outlets Kansas City. Stay in one of 62 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment.
Partially open bathrooms with separate bathtubs and showers feature jetted bathtubs and designer toiletries. Conveniences include a turndown service, housekeeping is provided daily, and irons/ironing boards can be requested. Featured amenities include a 24-hour business center, limo/town car service, and a 24-hour front desk. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Spa
Entertainment
Non-smoking
Business facilities
Banquet facilities
Transportation services
Accessible facilities
Check-in and check-out
Check-in from
4:00 PM
Check-in until
anytime
Check-out until
12:00 PM
Minimum check-in age
21
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
Professional property host/manager
Pets not allowed
Cleaning and safety
Sanitization
Contactless check-out is available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Contactless check-out is available.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
-
Minimal age
21
-
Optional fees
- Fee for cooked-to-order breakfast: approximately USD 10 per person
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Nearby attractions
Village West
0.1 km / 0.1 mi
Kansas Speedway
1.1 km / 0.7 mi
Hollywood Casino at Kansas Speedway
1.1 km / 0.7 mi
Great Wolf Lodge Water Park
1.4 km / 0.9 mi
Children's Mercy Park
1.6 km / 1 mi
Legends Outlets Kansas City
2.4 km / 1.5 mi
Providence Hospital
2.6 km / 1.6 mi
Legends Field
2.8 km / 1.7 mi
Golden Oaks Healthcare
5.6 km / 3.5 mi
Azura Amphitheater
6.6 km / 4.1 mi
National Agricultural Center and Hall of Fame
6.6 km / 4.1 mi
Wyondotte County Lake Park
6.9 km / 4.3 mi
Color Maze
7.1 km / 4.4 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 62
- hotel
- Wheelchair-accessible
- Car parkExtra charge
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fiExtra charge
- Lift accessExtra charge
- Garden
- Terrace
- Concierge
Show 7 more facilities & services
- Newspapers
- Luggage room
- Bar
- Restaurant
- Meeting room
- Non-smoking establishment
- Minimum check-in age: 21
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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DOUBLE STANDARDDOUBLE • STANDARDDBL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityChateau Avalon, Ascend Hotel Collection
DOUBLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE DELUXE KING BEDSUITE • DELUXE KING BEDSUI.DX-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityChateau Avalon, Ascend Hotel Collection
SUITE DELUXE KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.DX-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BEDSUI.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityChateau Avalon, Ascend Hotel Collection
SUITE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE TWO QUEEN BEDSSUITE • TWO QUEEN BEDSSUI.2Q
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityChateau Avalon, Ascend Hotel Collection
SUITE TWO QUEEN BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.2Q
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE PresidentialDOUBLE • PresidentialDBL.6S
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Presidential
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityChateau Avalon, Ascend Hotel Collection
DOUBLE Presidential
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Presidential
Adult and child limits apply within the room's total guest limit.
Room code: DBL.6S
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE LOFTSUITE • LOFTSUI.LO
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- LOFT
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityChateau Avalon, Ascend Hotel Collection
SUITE LOFT
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- LOFT
Adult and child limits apply within the room's total guest limit.
Room code: SUI.LO
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityChateau Avalon, Ascend Hotel Collection
SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE DELUXE QUEEN BEDSUITE • DELUXE QUEEN BEDSUI.DX-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- DELUXE QUEEN BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityChateau Avalon, Ascend Hotel Collection
SUITE DELUXE QUEEN BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- DELUXE QUEEN BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.DX-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Chateau Avalon, Ascend Hotel Collection
100
reviews shown
Abraham
Amazing staff who truly went above and beyond to make our stay special! Thank you all!
Jamey L
Nice options for rooms
Gene
It was an OK stay. The rooms were small, even though they were suites. Not enough towels. The jetted tub was nice. There was a wedding reception going on right outside our room, so there was the noise from that and a bunch of people in the hallway.
Todd
Friendly staff and a good bar.
Zaidyn
I was booked in the wrong room. It was the biggest let down and nothing they could do since I booked third party.
Randi
Room was very clean and a super unique property. Staff was very friendly.
Sarah
Simply beautiful amazing place. The themed rooms are so fun! Very romantic place to go
Paula
The staff was very friendly and helpful. The breakfast was expensive and I didn't order any. The room was clean. I took advantage of the jacuzzi in my room and it was very relaxing. The bed was also very comfortable. I'm 70+ years old, and woman traveling alone. Both of my
William
This was our 3rd time staying here. Every time the staff have been awesome, rooms were great, breakfast was great, the jacuzzi was amazing. We will be back again and again!
Kristin
Very friendly and welcoming staff! Loved our stay. Food was amazing too!!
Ericka
The place was absolutely beautiful! And the room we stayed in was awesome! However there was a noise issue with the people above, and found a roach on our floor when we were about to check out! Overall it was a great little get a way!
Brandon
Breakfast was good and fresh.
Richard
The spa is great for massage. Did a couple massage and it was fantastic!!
David
Check in staff was quick, cheerful and helpful. One computer wouldn’t work, so she went to the other desk. That worked, but the credit card scanner didn’t, so we went back to the first desk. Chip reader failed, so we scanned a different card.
Casey
Went to a wedding and didn't realize they had a wedding rate. I had already booked with you and the hotel said I should have booked directly. Wish Expedia would honor the rate!
maria
They gave me a room that wasn't, the one they gave me, terrible for the price I paid.
Donta
There was no microwave in the room for the price of the room that I spent for one night. And there was no extra side tables to set your drinks on while we were in the jetted tub! There was no continental breakfast that was included regarding the price of the room. And there was no way to take a shower in the morning before we left. The stay was ok but they should show attention to every room at this hotel because the price of every room is not cheap! They can do a little better with attention
MaCaylah
It was okay good staff though
Candice
Everything was amazing. Breakfast was perfect. Loved pur stay here and cant wait to stay again.
Zoe-Anne
Hot tub has greenish residue when ran and shower head constantly dripped water when I was in the tub. Copper rust maybe? Ordered breakfast room service that never came. They took off the charge but no apology or comp. Front stairs damaged, door opener didn’t work. Bartender was only bright spot. He was super nice. Everyone else seemed bored.
MATTHEW
Great
Dilian
Perfect I love it
Megan
We’re staying at this hotel for a little getaway, and I honestly can’t say enough good things about it! It’s one of the cleanest places we’ve ever stayed, and the staff are absolutely incredible. Everyone has been so friendly, always smiling, and more than willing to help with anything we needed.
This has truly been one of the best experiences we’ve had, and we won’t stay anywhere else when we come back to visit. Highly recommend!
This has truly been one of the best experiences we’ve had, and we won’t stay anywhere else when we come back to visit. Highly recommend!
Arthur
Decent room. Place in disarray- supposedly waiting for “2.0”
Emily
Do not stay here. The room we booked was suddenly unavailable so they “upgraded” us to a “better” room. The room we originally booked was a king, they gave us a queen spa suite. Which was newly renovated, but it was tiny and the jetted tub for two was definitely not for two adults. It was also in the middle of the room, and since the room was so small, you got the bed wet any time you used it. That jetted tub is also the only shower / bath in the room at all. Very weird. The bar was “unexpectedly” closed which was another reason we booked here, so disappointed again. Our room was near the bar, which was fully under construction, so not quite unexpected at all. We ordered from their room service menu - the charcuterie board looked like an airplane snack and the fries and chicken strips were Tyson, straight from the air fryer. There was no coffee in the room, you can to call and order it. I also tried to order a cinnamon roll the morning of check out and was told since I didn’t put my menu out the night before that I could not get it bc they take 3 hrs to prepare …. I know damn well it doesn’t take three hours for their nasty food. Last, but most importantly, we had read several reviews (after we checked in) about how they will enter your room without permission or even call the cops on you. I went to lock the interior lock before bed and realized the room wasn’t even equipped with a personal safety lock. Unreal. Save your money!! Go to the new margaritaville, I wish we had.
Sergio
All good
nicolas
Pos
christopher
The property is under construction and in disrepair. It was clean as it could be and the staff was friendly.
Nicole
A favorite for when we come to KC. Love the different themes and rooms. Property is starting to age, but front desk staff said they were remodeling (and we could hear it during the day). Wish more was included for the price point (a king sized bed would be nice!) Staff was super nice and the area is safe and away from the noise of the shopping area.
Brad
Spa and staff was amazing going to make it a monthly event with my wife.
Lynnette
Wonderful stay
Brian
Very clean room
Joshua
The staff was extremely warm helpful and welcoming. The room was clean and cozy and very secluded. Wonderful experience and will definitely be back.
James
The hotel rooms are very clean. Rooms are very unique and fun.
Elizabeth
Clean room, staff was wonderful!
Bernadette
Breakfast cold, no engraved flutes we were looking forward to for our wedding, no turndown, shades broken
Kiesha
This is our favorite place to have a weekend getaway.
Derrick
Excellent
Sarah
Staff members were extremely helpful and very courteous. My significant other and I had a great time together during our visit. The room was very nice and clean but the facility is dated and could use some upgrades.
Timothy
Horrible
Tony
Not clean
Neil
The rooms were nice but could not sleep from the noise. We could hear the water upstairs
DiMitra
Breakfast was a great. The room had flies and ladybugs but the staff was excellent in correcting the situation
Tammy
It was all around great place to stay
Ashley
Everything was excellent
Kirsten
Was a wonderful experience
Winnie
Staff was welcoming. Beautiful and quiet place. I had to clean the bathtub before using . No microwave in the rooms but got my food heated by staff .
Shoua
Noce location, friendly people and lovely environment.
greg
We had an amazing first night stay. Unfortunately we had to leave early because of a family emergency. The staff was very friendly and understanding of our situation. They went above and beyond with great service. We will definitely make plans for another weekend stay
Katherine
Stayed in a jessie james themed room, it was fun and unique. The bathroom was boring and out dated but the shower head was nice. There was hair stuck to the shower wall unsure of the cleanness of the rest of the room. The blankets and sheets were rough and stiff and the bed was hard. Did use the jacuzzi tub so far no infections seen so it must have been clean.
Daniel
Beautiful place!
Rhonda
The themed rooms was decorated nice. Our room didn’t have a microwave. There was hardly any water pressure in the shower. It was difficult to get in and out of the shower. On the outside, the front entrance was closed due to construction. The signage to find the temporary lobby was not descriptive. We arrived close to midnight and had to wonder around
In he dark to find the entrance. Our breakfast was good and hot. But the didn’t follow the order and prepared a dish with cheese when we didn’t make it to be made with cheese.
In he dark to find the entrance. Our breakfast was good and hot. But the didn’t follow the order and prepared a dish with cheese when we didn’t make it to be made with cheese.
Julian
The themed room was awesome, very clean a nice change of pace from a regular hotel room . They have room service and different options that you can choose from to add to your room. Will be be back !
Tina
Nice room
Pam
The staff is amazing. They showed us a few other rooms as well. They are getting ready to start a full renovation. We got to see the bridal suite and it was truly amazing. We loved our room, we will be going back again next year for our birthdays.
Toni
It was comfy. But cleaned the hot tub myself. It was a bit grimmy.
Cynthia
Enjoy my first time here was able to do a big tour of the whole place. Close to all shopping convenient places. The staff was very helpful and friendly.
Brianne
Property is in desperate need of repair and updating. Furniture is old and scratched up. Shower curtain rod was pulled out of the wall on one side and molding around the window from the shower. Fire alarm went off every time we took a shower.
We were there multiple days and never got our room serviced. Had to keep asking for clean towels at the desk but had a hard time locating a staff member every time. No robes in the room. Bathroom flooring was messed up and you could see the sub flooring underneath. Trash was left under the bed. The coffee maker was broken. Front steps are in desperate need of repair.
For the amount of money we spent for this boutique hotel, we expected excellent customer service at the very least but we never received our breakfast order and didn’t get the iron/board we requested.
Our keys stopped working multiple times during our stay. Again had to track down someone to rekey our cards.
They finally turned on the fountain because there was a wedding at the end of our weeklong stay. It was nice to finally see that but they turned it off as soon as the wedding was over.
Overall, it’s ok. Definitely not worth the amount of money we spent. Could’ve spent less at a Hampton and got hot breakfast every day.
We were there multiple days and never got our room serviced. Had to keep asking for clean towels at the desk but had a hard time locating a staff member every time. No robes in the room. Bathroom flooring was messed up and you could see the sub flooring underneath. Trash was left under the bed. The coffee maker was broken. Front steps are in desperate need of repair.
For the amount of money we spent for this boutique hotel, we expected excellent customer service at the very least but we never received our breakfast order and didn’t get the iron/board we requested.
Our keys stopped working multiple times during our stay. Again had to track down someone to rekey our cards.
They finally turned on the fountain because there was a wedding at the end of our weeklong stay. It was nice to finally see that but they turned it off as soon as the wedding was over.
Overall, it’s ok. Definitely not worth the amount of money we spent. Could’ve spent less at a Hampton and got hot breakfast every day.
Elizabeth
Beautiful place. They definitely need to add a pool.
Albert
Over all great service by staff.
Chad
They work the camera well
The place looks nice in the pics and outside when you arrive. Once you walk in the perfume is strong. Once you settle in you realize it’s covering the mold smell. The bath tub was a death trap waiting to happen. Would not recommend. Will never stay again. Had to rent another room at another place and just waste money.
Douglas
Property and rooms are in need of renovation. The cost far outweighs the experience.
Kelley
This was at least our 20th visit over the years. I think that says it all!
Diane
No grab bars for tub, toilet really low, no iron/ironing board, missing outside middle railing, sink no counter space, no drawer space, no lamps. Frig unplugged,no bedside table one side, elevator flr needs new tile, frnt porch unkept, for the price ver disappointed
Victoria
Front staff were so welcoming! The shuttle to Ledges and casino was so convenient!
Gregory
What a fun experience. You can immerse yourself in a jungle room or feel like a Roman emperor.
This place was just plain fun and not much more expensive than a stay at anychain.
If you want a fun and unique experience that will give you and your friends something to laugh and talk about and have an experience you will never forget, check out the Avalon
This place was just plain fun and not much more expensive than a stay at anychain.
If you want a fun and unique experience that will give you and your friends something to laugh and talk about and have an experience you will never forget, check out the Avalon
Erin
I asked for stuff to be ready upon arrival. 3 hours after check in stuff i paid for still wasnt ready. I had to go to the front desk several times.
Kelly
Seems short staffed. Bar was not open, although scheduled to be. Key to room stopped working every time I left the room and I had to wait quite a while each time for someone to come to front desk & reissue a new key. Place is funky. Each room has a theme—mine was a pirate ship. Be adventurous!
Jamal
Great location and establishment
Justin
A unique place to stay after a SKC game. Nice change from the normal hotel style rooms.
Verified traveler
Wonderful stay
Amazing and unique Chateau located out in the trees on a few acres. Which is what drew us to this property. Also is located near the Kansas Speedway ( they also have a shuttle to take you to the racetrack) and the Hollywood Casino. Wonderful check in crew, wonderful friendly owner was greeting people while just walking around. Had breakfast delivered to our room, which was really good. Will definitely be back.
Gage
1-Phone was dead for room service, had to walk down to the front counter for all services
2-Wine menu was not accurate & sold out of the orders we asked & it took 45 minutes to tell us (this was at 5pm on a Saturday evening)
3-We were given a list of wines that were not on the menu to choose from & had to wait again for another 45 minutes
4-The drinks were delivered by hand without a carrier of any sort by staff, so i had to make multiple trips to take all the utensils, plate of cheesecake (warm), etc.
5-All services were marked up to premium pricing mark ups & received sub par quality product/service with no discounts offered
6-Sold out of bottled water at 9 PM & given a coffee pot to refill water from the bottom floor water filter machine
7-My wife found a half dollar sized spider in the sink that I had to kill
8- The thermostat in the room was not adjustable outside of 68 to cool or 76 to heat making the room rather uncomfortable
9- The alligator arm was broke on the decorations in the room
10- Limited entertainment space or organization for clothes in the room
11- The bar was closed and that was not advertised, staff notified us it was due to not being able to find staffing
Overall, the price did not match the expectations that we had of the location. We were reluctant to ask for any sort of refund/discount due to the fact we had childcare so we didn't want to leave and we stayed the night. They seemed understaffed, understocked, undermaintained.
2-Wine menu was not accurate & sold out of the orders we asked & it took 45 minutes to tell us (this was at 5pm on a Saturday evening)
3-We were given a list of wines that were not on the menu to choose from & had to wait again for another 45 minutes
4-The drinks were delivered by hand without a carrier of any sort by staff, so i had to make multiple trips to take all the utensils, plate of cheesecake (warm), etc.
5-All services were marked up to premium pricing mark ups & received sub par quality product/service with no discounts offered
6-Sold out of bottled water at 9 PM & given a coffee pot to refill water from the bottom floor water filter machine
7-My wife found a half dollar sized spider in the sink that I had to kill
8- The thermostat in the room was not adjustable outside of 68 to cool or 76 to heat making the room rather uncomfortable
9- The alligator arm was broke on the decorations in the room
10- Limited entertainment space or organization for clothes in the room
11- The bar was closed and that was not advertised, staff notified us it was due to not being able to find staffing
Overall, the price did not match the expectations that we had of the location. We were reluctant to ask for any sort of refund/discount due to the fact we had childcare so we didn't want to leave and we stayed the night. They seemed understaffed, understocked, undermaintained.
Jamie
20th anniversary NYE stay
We celebrated our 20th wedding anniversary on NYE 2024 with a one night stay here. We chose the Pirates Cove room. It was very clean and comfortable. We had issues with the payment at checking in due to booking through hotels.com instead of directly through the hotel themselves. They told us next time to not use this website, but I've booked through this for years with no problems.
Jeffrey
Amazing place great service and food
Alana
Loved the view and rainy weather
Corey
Rooms are tiny for the price, our room had bare wires exposed from the phone cord, the phone in the room did not work so we could not even enjoy the room service experience
Cathy
The breakfast cinnamon roll was not that great
The bed was not comfortable
The bed was not comfortable
matt
Jacuzzi tub worked. Bed comfortable. Room very small. Front desk staff need better communication skills.
David
Brock was incredible. He took the time to give us an impromptu room tour and had tid bits about the rooms and property that was interesting. Hope he is around when we revisit. Great room and breakfast was well done. High marks all around. We had a excellent weekend
Isaac
The rooms are very creative and unique
Scott
No place to put clothes. No real spa or other facilities. Excellent massage though
Doug
Great place for a romantic weekend, themed rooms are great
Patrick
The property is a little outdated.
Jacqueline
We had a good time relaxing
Samantha
Love the tub!
Sarah
Love it
Brittany
Ok
Stephanie
Me nd my wife enjoyed our anniversary weekend
Leslie
The first night I stayed in the Roman room. There was quite a bit of hair on the bathroom floor and sink. The housekeeper left her cleaning rag on the shower chair in the bathroom. Also, there was something smeared on the toilet seat almost like an ointment...The second night we stayed in a different room and it was much cleaner.
Lucas
Enjoyed are stay.Thanks!!
Cheyenne
Will stay here again
Perfect hotel close to lots of shopping and restaurants. Enjoyed our room with a jet tub.
Sean
We had an amazing time! The beds could be a little more comfortable, but overall the d stay was great. We definitely will be returning and trying other rooms.
Patrick
Our first day in the room the Hot water faucet barley had any hot water coming out we reported this on Friday and as of Sunday nothing was done to fix this problem, we requested another room there were no issues with this room. They did not offer us any concessions for this issue. Disappointed in the overall service.
Patrick
Patrick
David
Great beds great customer service
Dawna
Spa was closed and didn’t get our mimosas like we wanted but was nice and quiet
Matthew
The staff was friendly. Parking was easy. Located very close to the speedway and a large casino. Overall, Very nice venue.
Maralis
Lovely place.
Sahmeah
A wonderful place to come relax with Jacuzzi tub and a beautiful ambiance with their themed experiences!
Sahmeah
This is a beautiful place to come and have a relaxing stay with a Jacuzzi tub and a beautiful ambience within the room with their themed experiences!
Jennifer
Beautiful rooms and lovely staff
Location & surroundings
Chateau Avalon, Ascend Hotel Collection
701 Village West Parkway, Kansas City, United States
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Chateau Avalon, Ascend Hotel Collection
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