Name: Best Western Premier Kc Speedway Inn & Suites
Address: 10401 France Family Drive, Kansas City, 66111, US

4/10

Poor

03 Aug 2026

Josh

The main reason we stayed at this hotel was it was right next to Sporting KC stadium. However, the room was humid and made the beds wet and there was nothing we could do to take the wet out of the bed. Also, the door wouldn't close all the way so you had to close it yourself. I wouldn't plain on staying at this hotel again.

10/10

Exceptional

31 Jul 2026

Yvonne

The check-in process was great. The young woman who attended us at the front desk was super nice.
The room was clean and the bed was very comfortable.
The staff was very helpful and friendly. I haven’t ever been to a hotel, where the shower turned on by pulling an extended piece down from the spout. Interesting and worked well.
The breakfast menu was very fresh and the highlight were the waffles, they were made with the perfect batter that left them soft and yummy.

4/10

Poor

24 Jul 2026

Doug

Elevators and air conditioners did not work. Staff was not helpful in rectifying the problems.

6/10

Pleasant

20 Jul 2026

Jodi

Room good and comfortable. Elevator not working. Laundry worked but it wasn’t charging you for a washing load. The next day the washing machine was “out of order”. Then I had to drive a 40 mile round trip to go to a laundry mat.

Family

6/10

Pleasant

16 Jul 2026

Dennis

Smell of mold and wet feet made the stay barely bearable

2/10

Poor

16 Jul 2026

Ben

Staff was unhelpful about rooms and the television did not work. No elevator, no television, and poor staffing are all issues for them. The manager was training a new person and told everyone that no manger could help anyone.

Self

4/10

Poor

15 Jul 2026

Shelly

I booked this hotel because it had a water slide and I was travelling with my grandkids. The slide was not working and they didn't tell us until after we had checked in. Also, the room we stayed in smelled like mold.

Family_with_children

10/10

Exceptional

10 Jul 2026

Walter

Buen servicio

Family

6/10

Pleasant

05 Jul 2026

Mikewell

The pool wasnt available at times and it’s what we specifically went for

Friends_and_family Family

8/10

Excellent

24 Jun 2026

Amy D

Staff was great. Location was great, close to everything and so much to do. Bed was too soft for me.

Family_with_children

10/10

Exceptional

17 Jun 2026

lyes

Good experience

Self

8/10

Excellent

05 Jun 2026

Janice

Friendly staff. Some hiccups with breakfast. Overall, good stay.

Family

8/10

Excellent

04 Jun 2026

Pat

Good breakfast

Friends

10/10

Exceptional

03 Jun 2026

Ben

Always happy to see me when I check in.

10/10

Exceptional

19 May 2026

Mark

Breakfast was good, parking great! There were no ice machines or vending on site. Probably the best water pressure a hotel can have :)

Family

10/10

Exceptional

17 May 2026

Ben

Good breakfast
Clean place

Self

4/10

Poor

13 May 2026

Victor

Needs updating

Self

10/10

Exceptional

26 Apr 2026

Richard

The property is very close to the racetrack so u can walk there
The pool was closed

Partner

8/10

Excellent

20 Apr 2026

Jessica

Just wish the ice machine was working

Family_with_children

10/10

Exceptional

09 Apr 2026

Maressa

Breakfast was great. Clean spacious rooms. Staff friendly and helpful.

Family

10/10

Exceptional

29 Mar 2026

Brooke

Breakfast was super good and was good when we were in a hurry to get out the door! Our room was clean and plenty of room for my toddler to run and play! We left the early to check out and the hotel called and asked if we left a bag because they found a child’s bag in the parking lot and were calling guest traveling with children so they didn’t forget it. It wasn’t ours but I thought it was awesome they were doing their best to track down the owner! Great hotel no complaints! We will definitely stay there again!

10/10

Exceptional

23 Mar 2026

Mary

Yes

Partner

10/10

Exceptional

22 Mar 2026

Christie A

Òur while stay was incredible here....staff 10/10 cleanliness 10/10....
Breakfast 9/10
Thank you for a great stay

Partner

6/10

Pleasant

20 Mar 2026

Bradi

Pool has been under maintenance since June. We booked specifically for this pool. Would’ve been nice to have known it wouldn’t be open.

Friends

10/10

Exceptional

18 Mar 2026

Deanna

Great!

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Shannon

My husband and i got the room with the king bed. The room was very clean, and spacious.
The bathroom and shower were also very clean.
This was a perfect location for our needs, and pretty much close to everything.
We will definately use this location again.

Partner

8/10

Excellent

15 Mar 2026

Karen M

We normally love to stay a this hotel as it is nice and the staff is kind. We were disappointed to find out that the pool was out of order when we arrived. We were given the option to use a pool at another hotel that was about 15 minutes away, which we tried, but the water there was freezing!! Other than the pool issues, we enjoyed our stay.

Friends_and_family Family

8/10

Excellent

09 Mar 2026

Jerry

Everyone nice ,helpful, and respectful. In and out most of the time, but a very good stay,

Family

10/10

Exceptional

04 Mar 2026

Esther

Walking distance to the Legends outlet

10/10

Exceptional

21 Feb 2026

Sharon

Friendliness. Clean room

6/10

Pleasant

22 Jan 2026

Caden

Housekeeping knocked in the door to my room 2 times before 8:30 AM, then the manager making sure I was checking out. I had arrived after a day of travel at midnight. While I neglected to put my Do Not Disturb sign up, 3 interruptions is ridiculous as it was still hours before checkout.

The room itself was fine.

Self

10/10

Exceptional

19 Jan 2026

Kelli

Clean, safe, overall great option for the price.

8/10

Excellent

07 Jan 2026

Milosz

Staff was very friendly, room was spacious and clean. Everything worked like it should.
I just wish they had bar/restaurant open every day.

6/10

Pleasant

08 Dec 2025

Roberta

Cleanliness of the bathroom shower needs to be improved.

Partner

10/10

Exceptional

28 Nov 2025

Keith

Comfortable bed, nice hot shower, great breakfast

Self

10/10

Exceptional

25 Nov 2025

Summer

We had a nice stay. Breakfast in the morning was a bonus.

Leisure Partner

6/10

Pleasant

23 Nov 2025

Leelton

Good property definitely worth it

10/10

Exceptional

23 Nov 2025

Velvet

Yes

Friends_and_family Family

8/10

Excellent

19 Nov 2025

Lora

Clean room and public areas. Good and friendly service.

Leisure Partner

6/10

Pleasant

18 Nov 2025

Kelsey

The property was very clean. The staff was extremely helful and efficient. Expedia messed up my reservation, and it took me over an hour to get checked in. The staff was very helpful during this time, and assisted with communication to expedia. They were also incredibly patient and were not flustered or upsrt by the situation.

Business_and_leisure Self

10/10

Exceptional

10 Nov 2025

Michele

Clean and very nice property

Partner

8/10

Excellent

24 Oct 2025

Richard

This hotel was nice as always
The pool was being renovated but we were told that before our stay

8/10

Excellent

22 Oct 2025

Devon

Stayed twice during the same road trip.

8/10

Excellent

22 Oct 2025

Devon

Loved the location, price was solid, pool was down but they did let us know right after booking and offered refund if that wasn't acceptable.

We booked this same hotel twice as we drove to and from vacation. Check in was great. Breakfast was solid and they were willing to let us grab a few things early to help our travels.

Friends_and_family Family

10/10

Exceptional

16 Oct 2025

Jennifer

Plenty of parking. Near Kansas Speedway, with tons of shopping and dining options close by.

Friends_and_family Family

10/10

Exceptional

16 Oct 2025

Joseph

Nice place will go back

Leisure Partner

6/10

Pleasant

05 Oct 2025

Steven

It was a shame there was no hot water in the shower. And there was no bacon or sausage for the Sunday breakfast buffet.

Leisure Self

6/10

Pleasant

02 Oct 2025

Nicole

The hotel was quiet. In room fridge and TV worked. Bed was comfortable. A/C was glitchy. The entire lobby has a very strong sewer smell- upper floors a bit less, but still noticeable. Towels and linens are threadbare. Showers were cold on days they had many guests. This hotel is right outside the stadium tunnel and a 20min walk to stadium.

Leisure Family

8/10

Excellent

29 Sep 2025

Jamie

nothing

Leisure Family

10/10

Exceptional

29 Sep 2025

brad

Very clean room and property

Leisure Self

10/10

Exceptional

28 Sep 2025

Andy

Staff was very nice

Business

10/10

Exceptional

28 Sep 2025

Eric A

They did a great job on breakfast and the rooms were really clean

Business

10/10

Exceptional

27 Sep 2025

Stefanie

Love

10/10

Exceptional

22 Sep 2025

Steve

This was a very nice place. Clean room and very close to everything.

2/10

Poor

21 Sep 2025

Jennifer

We have stayed here before and been satisfied. This time the conditions were much worse. The smell in the lobby was awful, the ice makers were out of service, we had no fire alarm in our room, there were no washcloths, no extra toilet paper, no soap, no hot water in the shower. The fitted sheet didn’t fit/ was off. The man at the front desk was courteous, it wasn’t his fault. Will be looking for a different hotel next time.

Leisure Family

10/10

Exceptional

12 Sep 2025

Karina

Muy amable todo el persona

4/10

Poor

07 Sep 2025

Ronald

I had to change rooms. The original room didn’t gave a closet rack. The second room sheets had washed/dried blood stains and the air didn’t work well. Carpetin throughout was stained and poorly patched, 1 ice machine was functioning, the elevator broke down, and after I confirmed the stay, Expedia indicated the pool is out of service (non-refundable stay) because why should I pay more per person for premium rates for a sub-standard facility???

Leisure Partner

2/10

Poor

23 Aug 2025

Shaun

Room had a very musty smell to it. The A/c was set to 76 when we arrived so the room was ridiculously warm. The front desk clerk reaked of weed and acted as though we interrupted him staring at his phone. The pull out couch was covered in white mold and horrible stains. There was no extra bedding in the room to be able to use it, and again the front desk guy ignored the 3 times we tried to call and when I went down to ask for it, was told it's locked up and I don't have a key. Overall, will not recommend to any family or friends. Will never stay again.

Leisure Family

2/10

Poor

23 Aug 2025

Jason

Around 4:30 PM there was a smell of raw sewage in the hallways and the lobby. When we return later in the evening, it was so bad it made me sick to my stomach. Unbelievable a hotel of this quality would not be able to address this situation better than it did. I have to put towels at my door to try to block the smell from coming in.

Leisure Family_with_children

8/10

Excellent

13 Aug 2025

John

Breakfast was good each day, and the staff was very accommodating.

8/10

Excellent

12 Aug 2025

Robert

Very nice stay… close to everything we needed

4/10

Poor

10 Aug 2025

Verified traveler

Sabby looking

We have been staying here for 11 years, several times a summer. The last few years the rooms are looking shabby and not real clean. Major disappointment thus time. Worse it's ever been.

Partner

4/10

Poor

03 Aug 2025

Herbie

Need several updates

There was a strange odor in the lobby
Elevator had to be reset several times
Bar closed early Saturday evening when ice machine quit
Room was clean and quiet

Friends_and_family Family

4/10

Poor

03 Aug 2025

Johanna

Smelled like sewage, elevators didn’t work, no ice in ice machine, pool and hot tub not open, beer at bar was skunky tried many different ones and all of them were bad. This is my second stay at the location and it’s nothing like the first. I’m highly disappointed and would have much rather taken my $200 somewhere else.

Leisure Family

8/10

Excellent

01 Aug 2025

Michael

no swimming pool ice machines and soda machines did not work they made up for it with really nice people

10/10

Exceptional

31 Jul 2025

eleana

Bed comfort was good, and the room smelled good.

Friends_and_family Family

4/10

Poor

31 Jul 2025

Larry

should be refunded

THE place had a strong smell maybe water damage with fans running. The room was also bad, lucky wife brought can of lysol. there was no ice on any 3 floors.

Partner

10/10

Exceptional

29 Jul 2025

Carlos

good experience.

Family

2/10

Poor

27 Jul 2025

Alic

Convenient unfortunatly pool was out of commision, and they were undergoing some building issues. Rooms and lobby had a poor smell

Leisure Family

4/10

Poor

27 Jul 2025

James

The property is absolutely terrible... other than the location. The hotel smells like sewage, the elevator intermittently works, the ice machine barely worked, delt with a barking dog above me, and the fire alarm continuously went off. The fire department showed up to check things out. However, it did not fix the problem. I had enough and checked out a day early. The hotel has refused to reimburse for for one of my 3 nights there. I have contacted both Expedia and BW about the terrible conditions of the hotel. Very poor management. I would suggest spending a few more dollars and staying at a better property.

Family

2/10

Poor

27 Jul 2025

Dillon

Hotel smelled like a sewage pipe had burst, a claim supported by the dozen or so industrial blowers running throughout the night in an attempt to dry out the ground floor. Waited 5-10 minutes for service at the front desk. Room was probably a 6/10 cleanliness, hair all over the bathroom. Will be avoiding this hotel going forward.

Business Self

4/10

Poor

25 Jul 2025

Phillip

Pretty Rough

Man, this hotel smelled bad, like damp and not clean. Honestly our room wasn’t bad it was the most pleasant part, but the elevator didn’t work, the pool looked like a wasteland, worked for a one night stay but would not recommend for anything you want to be “nice” which is too bad because the location is great and felt like good be a nice hotel if it got whipped into shape.

Partner

10/10

Exceptional

23 Jul 2025

Dana

Enjoyed my stay

Leisure Self

2/10

Poor

18 Jul 2025

Verified traveler

Be warned - not worth the guaranteed money!!!!

The afternoon when I walked in there was used exercise equipment placed outside the entrance to the hotel. The lobby check in area had circulation fans blowing everywhere to help with the AC not working and also to remove a horrible smell in the area. Upon checking in, the room had a smell of wet dogs throughout the time I was in the room. Upon looking for ice, I found the half used machine not in service, I had to search the entire hotel before I was directed to an area behind some machines. The pool was closed by the local Health Department, and half drained, with items floating on the water. I stayed out of the room as much as possible until I had to sleep, the bed was fine, but the humidity in the room was unbearable. I showered and left as soon as possible the next morning.

Business

2/10

Poor

09 Jul 2025

Bradley

Pool which was the biggest reason we chose this hotel, has been broken more than 6 months, has Dept. Of Health sign on it. Tub faucet and shower head filthy and handle broken. Hall way hot. Weird smell. People just hanging out in front... felt unsafe.. stay away

Leisure Family_with_children

10/10

Exceptional

04 Jul 2025

Kelli

Very nice breakfast, friendly staff.

Leisure

6/10

Pleasant

29 Jun 2025

Jacinda

The walk to our room it was dirty and musky smell. The room as soon as we opened the door it smelled of smoke and sewage. The toilet barely flushed.

Leisure Family

6/10

Pleasant

29 Jun 2025

Tammara

Pool out of order . No ice machines working, elevater randomly working

Leisure Self

10/10

Exceptional

29 Jun 2025

Dana

Very enjoyable stay

2/10

Poor

29 Jun 2025

Tyler

The pool was closed

Leisure

6/10

Pleasant

26 Jun 2025

Jason

Went for a sporting kc game. Perfect location for that. Literally across the street. Pool closed for renovation after I booked. Unfortunate. Pull out bed was gross. Stains.

Leisure Family

2/10

Poor

25 Jun 2025

Briea

The pool/slide and hot tub were both closed and it was not advertised as such. It is known for its pool and slide. The health department shut it down. I wouldn’t have booked here if I had known this.

Leisure Family

10/10

Exceptional

22 Jun 2025

Latisha

I was a very clean room and the staff was very polite

Friends_and_family Family

10/10

Exceptional

18 Jun 2025

Sapphire

Very nice

Leisure Family

2/10

Poor

16 Jun 2025

Tanya

The pool was closed and had an order from the health department closing it down. The entire place has a horrible hot sewage sulphur smell. We literally held our nose while we ran from the car to the elevator. Very old outdated 'technology', although I wouldn't even consider it technology.

The breakfast was pretty good!

Leisure Family

6/10

Pleasant

14 Jun 2025

vaughn

Pool wasn't working, fountain out front wasn't working, building had a smell of sewer gas,floors were dirty.
Staff was helpful and friendly.

Leisure Family

6/10

Pleasant

13 Jun 2025

Amanda

Overall a good stay. I am sensitive to strong smells and our room had a very strong “chemically clean” smell. I was able to open a window to air it out. The tile entryway and bathroom had a heavy, greasy film that was slippery like it had been mopped with too much cleaner and not properly rinsed. Biscuits were very hard at breakfast. Other than that, it was fine. Staff is very friendly.

Friends_and_family Family

4/10

Poor

09 Jun 2025

Ladonna

The sewer gas smell was absolutely intolerable and when the elevator was not working, no sign was posted. We found out by hear people talk about it. The solution to the sewer smell was to spray a deodorizer. For having to pay over two hundred dollars s night, we should have been compensated with a discount. One more thing, they should vacuum the stairs more frequently. I very seldom comment but the sewer gas smell is totally unacceptable. Probably will not stay at another Best Western.

Friends_and_family Friends

6/10

Pleasant

07 Jun 2025

Joe

We were in area to shop and celebrate a birthday. Planned on using the nicely advertised pool and hot tub only to find out the pool has been closed for months. Had we known we would have stayed elsewhere. Elevator and halls had a strange smell. Tile floor in our room was sticky to walk on.
Due to the previous comments we did not feel comfortable eating the complimentary breakfast.

Partner

10/10

Exceptional

07 Jun 2025

James

Just a quick overnight stay. The room was nice and the staff were helpful. It’s a good location for shopping and for sporting KC.

Partner

2/10

Poor

02 Jun 2025

Lavonia

Don’t Count on the Hotel to Compensate Any

It wasn’t a good stay from the air no working good in either room cause I had to move rooms. It was hit in the elevator. The first morning me and my family was awaken at 7am by the smoke detector beeping loud for no reason. Had to listen to it till I was moved to another room, after I had to call the front desk again. Although I was told the manager would call me when she got in at 7am, no call. Moved us to room 304, where the air was not working well I. That room sitting on 60 and the tv did not work I. That room.

Friends_and_family Family

2/10

Poor

01 Jun 2025

Verified traveler

Horrible Sulfur Smell

Check in went good. When we arrived to our floor which was the 2nd floor, we noticed a very strong sulfur smell as soon as you got off the elevator. The smell continued into our room. After one night of dealing with this we asked to change rooms, which they nicely did and when we asked about the sulfur smell, they acted like they had no clue and would check into this. Once we got to our new room and floor, the 3rd floor the smell wasn’t as bad. Once we woke up the next morning, the sulfur smell was coming strong out of our bathroom and into our room.
This continued during the length of our stay and other people were complaining also.
And the pool does not work. That’s the 1st thing they tell you when you check in.
Other than the horrible sulfur smell, the front desk was friendly and the breakfast was decent and hotel was in a convenient location.

Friends_and_family Family

10/10

Exceptional

01 Jun 2025

Rachel

Very friendly, very attractive! Breakfast was so good!

Friends_and_family Family

2/10

Poor

30 May 2025

Tabitha

Dirty pool doesn’t work rude people don’t stay here

Leisure Family_with_children

10/10

Exceptional

18 May 2025

Brock

Great stay. Pool was down and ice machines only worked on the main floor. Other than that it was a great stay.

Leisure Family_with_children

4/10

Poor

15 May 2025

Ben

Don’t d

Broken tiles everywhere and the front desk was speaking a foreign language to someone else while they were helping me. Room was 80 degrees when I got there. Elevator was a scary mess.

Business

10/10

Exceptional

14 May 2025

Russell

breakfast in the morning.

6/10

Pleasant

13 May 2025

Colleen

The hotel itself, and the room could have been a bit cleaner. The pool was out of order during our stay. With that being said, the hotel was quiet, even during race weekend, and the breakfast was very good. The desk staff were very friendly, and accommodating.

Leisure Family_with_children

6/10

Pleasant

13 May 2025

James

Several things about this property have been left unattended.
The pool and jacuzzi were inoperable and drained.
The fountain out front not working and drained.
The bar inside was not open the entirety of the stay(5 days)
The elevator broke down at least twice that we know of while there.
Our room was not serviced once while there.

Business

10/10

Exceptional

13 May 2025

Billie

Clean! Close to where we want to be! Very very nice employed always smiling polite a Gallup! Awesome breakfast clean rooms!

Leisure Family