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Puro Grand Hotel

Majorca · Spain

Carrer Del Forn De La Glòria, 5View location

9.6/10Excellent101 Reviews
Cleanliness9.8/109.8
Service9.6/109.6
Comfort9.8/109.8
Condition9.6/109.6
Amenities9.0/109.0
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  • Luxury collection

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Puro Grand Hotel

This welcoming hotel offers 51 comfortable rooms and convenient amenities such as 24-hour reception and Wi-Fi. The hotel is wheelchair accessible and offers one disability-friendly room. Guests can also take advantage of the airport transfer service and a range of health and wellness facilities. Some services may incur additional charges.

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With a stay at PuroGrand Hotel in Palma de Mallorca (Palma de Mallorca Old Town), you'll be a 5-minute drive from Cathedral of Santa Maria of Palma and 7 minutes from Port of Palma de Mallorca.

This luxury hotel is 3.6 mi (5.7 km) from Cala Mayor Beach and 2.1 mi (3.4 km) from Porto Pi Centro Comercial. Stay in one of 16 guestrooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment.

Bathrooms feature showers with rainfall showerheads and hair dryers. Conveniences include laptop-compatible safes and complimentary bottled water, and housekeeping is provided daily. Featured amenities include a business center and a 24-hour front desk.

Popular amenities

Free WiFi
Dining services
Concierge
Spa
Gym
Entertainment
Non-smoking
Business facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No elevators Guests will receive an email with special check-in instructions Guest will receive an email before arrival 10 days Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets allowed Pet max weight (per pet) in kg is 10 Pet max weight (per pet) in lb is 22 Only dogs are allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
    • A tax is imposed by the city: From 1 November - 30 April, EUR 1.10 per person, per night , up to 9 nights, and EUR 0.55 thereafter. This tax does not apply to children under 16 years of age.
    • A tax is imposed by the city: From 1 May - 31 October, EUR 4.40 per person, per night, up to 9 nights, and EUR 2.20 thereafter. This tax does not apply to children under 16 years of age.

    We have included all charges provided to us by the property.

  • You need to know
    • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
    • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • Cashless payment methods are available for all transactions.
  • Special Instructions
    Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email within 10 days before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and debit cards; cash is not accepted
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Minimal age
    18
  • Optional fees
    • Fee for continental breakfast: approximately EUR 20 for adults and EUR 20 for children
    • Pet fee: EUR 50 per pet, per day
    • Service animals are exempt from fees
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)
    • Rollaway bed fee: EUR 65.0 per day

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    German

    English

    Polish

    French

    Spanish

Nearby attractions

Passeig del Born 0.1 km / 0.1 mi
Lonja de Palma de Mallorca 0.2 km / 0.1 mi
Placa de la Reina 0.2 km / 0.1 mi
Paseo Maritimo 0.2 km / 0.1 mi
Consolat de Mar 0.3 km / 0.2 mi
Casal Solleric 0.3 km / 0.2 mi
Plaza del Rey Juan Carlos I 0.3 km / 0.2 mi
Royal Palace of La Almudaina 0.3 km / 0.2 mi
Parc de la Mar 0.4 km / 0.2 mi
Cathedral of Santa Maria of Palma 0.4 km / 0.3 mi
Es Baluard Museum of Modern and Contemporary Art 0.5 km / 0.3 mi
Plaça de Cort 0.5 km / 0.3 mi
Feixina Park 0.5 km / 0.3 mi
Plaza de Mercat 0.5 km / 0.3 mi
Palma Town Hall 0.6 km / 0.3 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of most recent renovation: 2000
  • Total number of rooms: 16
  • Single rooms: 1
  • Suites: 3
  • hotel
  • American Express
  • Visa
  • Maestro
  • Visa Electrón
  • City centre
  • Bus/Train station
  • Nearest Bus / Metro Stop
Show 49 more facilities & services
  • Airport
  • Beach
  • Entertainment Area
  • Small pets allowed (under 5 kg)Extra charge
  • Small pets allowed (under 5 kg) not available in all roomsExtra charge
  • Wheelchair-accessible
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Transfer serviceExtra charge
  • Valet parking
  • Airport ShuttleExtra charge
  • Room service
  • Laundry serviceExtra charge
  • Multilingual staff
  • Bellboy service
  • Air conditioning in public areas
  • Hotel safe
  • Cloakroom
  • Lift access
  • Newspaper stand
  • Newspapers
  • Luggage room
  • Electric kettle
  • Bikes available
  • Bar
  • Restaurant
  • Non-smoking area
  • Air conditioning in Restaurant
  • Breakfast room
  • Sauna
  • Steam bath
  • MassageExtra charge
  • Spa treatmentsExtra charge
  • Breakfast served to the table
  • À la carte lunchExtra charge
  • BrunchExtra charge
  • À la carte dinnerExtra charge
  • Special dietary options
  • Gluten-free meals
  • Vegetarian meal
  • LGTBIQ friendly
  • Identification card at arrival
  • Flight information required
  • No hen/stag or any other parties allowed
  • Non-smoking establishment
  • Minimum check-in age: 16
  • Online check-in
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE DELUXE KING BEDSUITE • DELUXE KING BEDSUI.DX-KG

    Photos are not available for this room type.

    Puro Grand Hotel

    SUITE DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE DELUXESUITE • DELUXESUI.DX

    Photos are not available for this room type.

    Puro Grand Hotel

    SUITE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    Puro Grand Hotel

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DELUXEDouble or Twin • DELUXE • 24 m²DBT.DX
    Double or Twin DELUXEPhoto unavailable4 photos

    Puro Grand Hotel

    Double or Twin DELUXE

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    24 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    Double or Twin
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DX

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin GRAND DELUXEDouble or Twin • GRAND DELUXEDBT.DX-GD

    Photos are not available for this room type.

    Puro Grand Hotel

    Double or Twin GRAND DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    GRAND DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DX-GD

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE DUPLEXJUNIOR SUITE • DUPLEXJSU.DP-1

    Photos are not available for this room type.

    Puro Grand Hotel

    JUNIOR SUITE DUPLEX

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    DUPLEX

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.DP-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room GRAND SUPERIORRoom • GRAND SUPERIORROO.GD-SU

    Photos are not available for this room type.

    Puro Grand Hotel

    Room GRAND SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    GRAND SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.GD-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin SUPERIORDouble or Twin • SUPERIORDBT.SU-1

    Photos are not available for this room type.

    Puro Grand Hotel

    Double or Twin SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.SU-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Puro Grand Hotel

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST-1

    Photos are not available for this room type.

    Puro Grand Hotel

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Puro Grand Hotel

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST-1

    Photos are not available for this room type.

    Puro Grand Hotel

    JUNIOR SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU

    Photos are not available for this room type.

    Puro Grand Hotel

    DOUBLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE DUPLEXSUITE • DUPLEXSUI.DP

    Photos are not available for this room type.

    Puro Grand Hotel

    SUITE DUPLEX

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    DUPLEX

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DP

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    Puro Grand Hotel

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GRAND DELUXEDOUBLE • GRAND DELUXEDBL.DX-GD

    Photos are not available for this room type.

    Puro Grand Hotel

    DOUBLE GRAND DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GRAND DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-GD

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE GRAND SUPERIORSUITE • GRAND SUPERIORSUI.GD-SU

    Photos are not available for this room type.

    Puro Grand Hotel

    SUITE GRAND SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    GRAND SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.GD-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE WITH DOUBLE BEDSUITE • WITH DOUBLE BEDSUI.DB

    Photos are not available for this room type.

    Puro Grand Hotel

    SUITE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room GRAND DELUXERoom • GRAND DELUXEROO.DX-GD

    Photos are not available for this room type.

    Puro Grand Hotel

    Room GRAND DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    GRAND DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX-GD

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE GRANDSUITE • GRANDSUI.GD

    Photos are not available for this room type.

    Puro Grand Hotel

    SUITE GRAND

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    GRAND

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.GD

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXERoom • DELUXEROO.DX

    Photos are not available for this room type.

    Puro Grand Hotel

    Room DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXEDBL.DX

    Photos are not available for this room type.

    Puro Grand Hotel

    DOUBLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    Puro Grand Hotel

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR KING BEDDOUBLE • SUPERIOR KING BEDDBL.KG-SU

    Photos are not available for this room type.

    Puro Grand Hotel

    DOUBLE SUPERIOR KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Puro Grand Hotel

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    Puro Grand Hotel

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin WITH DOUBLE BEDDouble or Twin • WITH DOUBLE BEDDBT.DB

    Photos are not available for this room type.

    Puro Grand Hotel

    Double or Twin WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Puro Grand Hotel

9.6
Excellent
101 Reviews
Cleanliness
9.8 /10
Service
9.6 /10
Comfort
9.8 /10
Condition
9.6 /10
Amenities
9.0 /10
50 reviews shown
10/10
Exceptional
03 Jul 2026
Gabrielle
Great property in an excellent location. The building has a lot of history and character that has been maintained in a beautiful way. Rooms are gorgeous although they need to upgrade their clothing hangers to accommodate items beyond men’s shirts. Staff was very helpful overall. Breakfast was decent although they make you make your own coffee which doesn’t feel very 5 star. AC was extremely reliable in the room during a major heat wave. We would absolutely stay here again.
Partner
6/10
Pleasant
19 Jun 2026
fiona
Got an electric shock from a loose switch on the bedside light. Reported it and member of staff came immediately and he also got an electric shock! The lights had been switched on as part of the turn down service, so not sure why the person who put them on didn’t report the broken switch to begin with. They did move me to another room straightaway for my own safety, so staff handled it very well, just wasn’t expecting to have that experience in a 5 star hotel.
Self
10/10
Exceptional
21 Apr 2026
Grahame
.
Friends
10/10
Exceptional
26 Sep 2025
Michael
Really a treat to stay here (2nd time)
staff can not do enough for you/2 min walk for shopping dinning
a calm no hastle stay 10/10
Leisure Partner
10/10
Exceptional
01 Jul 2025
Oksana
Thank you!
10/10
Exceptional
06 Jun 2025
Pavel
Excellent hotel in the middle of the old city
Leisure Partner
10/10
Exceptional
07 Apr 2025
Julie
Absolutely brilliant hotel. The staff couldn’t do enough for us. We loved it
Leisure Family
10/10
Exceptional
29 Dec 2024
Chris

5 star experience

5 star experience all around, really accommodating and helpful staff. Receptionist at check in was especially helpful
Partner
10/10
Exceptional
06 Sep 2024
ATHINA
Gorgeous hotel in old Palma town.
Leisure Family
10/10
Exceptional
10 Jun 2024
Victoria
One of the best hotels we have ever stayed at.
Leisure Partner
10/10
Exceptional
03 Mar 2024
Gianna
Lovely property. The staff was the absolute highlight. Big gratitude to Anna and Serji at the front desk and Racier in the restaurant, as well as the other servers, and the gentleman who did turn down service. I don’t have all the names and wish I did, but every single staff member made our stay special. Great location!
Business_and_leisure
10/10
Exceptional
22 Feb 2024
Isabelle
Attention to detail perfect, superb friendly staff, huge comfy bed, lovely pillows, great shower, enormous breakfasts, lovely setting, very close to Cathedral, easy to walk everywhere.
Leisure Partner
10/10
Exceptional
06 Feb 2024
andrew
Staff were extremely friendly and helpful.
Leisure Partner
10/10
Exceptional
08 Oct 2023
Thomas
It was beautifully redone to be old Spanish style. Good food, felt like a resort, showed up early and room wasn't ready, so gave my wife and I private use of the spa to shower and get cleaned up from trip.
Leisure Partner
10/10
Exceptional
02 Sep 2023
Robert

5-star Boutique

Excellent hotel with rooms that are well appointed and extremely comfortable. Excellent service and lovely food. Highly recommend as a great home base in Old Palma.
Friends_and_family Friends
10/10
Exceptional
12 Jun 2023
Simon
Really intimate hotel with staff that couldn’t do enough during our stay
Leisure Partner
10/10
Exceptional
26 Mar 2023
Clodagh
The staff were very friendly and made us feel very welcome. The breakfast was excellent, the room was just as it looks in photos. Everything was beautiful, we'll definitely come again.
Leisure Family
10/10
Exceptional
21 Mar 2023
Robert
Very well apportioned and laid out. The location is very convenient for many attractions and shopping etc. room very clean and well-maintained with everything one expects. Huge bed! Amenities and consumables of high quality
Staff friendly, helpful and professional without being overly fussy
Breakfast excellent in terms of choice and quality
Two v. Minor points that could be attended to: 1. The huge bed in my room was positioned along with a bedside table in such a way that the doors of the wardrobe (generously sized) couldn’t be fully opened making it awkward to access. - for correction next time there’s a refurb. 2. If offering a range of TV channels check they all work (reported at time and efforts to fix unsuccessful). Neither issue spoiled anything though.
Leisure Self
10/10
Exceptional
02 Mar 2023
Iain Stephen
The whole hotel, it’s facilities and staff are superb. Only 16 bedrooms so a very personal service from excellent staff.
Leisure Partner
10/10
Exceptional
01 Jan 2023
Carlos
Best holiday ever!
Leisure Partner
10/10
Exceptional
20 Oct 2022
michael
very relaxing hotel to stay in with great staff
Leisure Partner
10/10
Exceptional
11 Sep 2022
Jana
amazing staff and location! the room was amazing and spacious, would recommend 10/10
Leisure Friends
10/10
Exceptional
08 Jul 2026
Sanna
Vi er kjempefornøyde med oppholdet på Puro Grand. Hotellet ligger perfekt til i en rolig gate i Palma, men samtidig med mange gode restauranter og butikker rett i nærheten.

Personalet i resepsjonen var utrolig hyggelige og hjelpsomme. Vi hadde ikke bestilt solsenger på hotellets egen beach club, men det ordnet de for oss uten problemer.

Frokosten var veldig god, rommene var fine og rene, og takterrassen var også veldig fin. Utsikten der oppe var helt nydelig.

Vi hadde et supert opphold og kommer absolutt til å bo her igjen neste gang vi er i Palma. Anbefales!
Friends_and_family Friends
6/10
Pleasant
04 Jul 2026
Udo
Sehr schöne Zimmer, die als kostenlos angepriesenen Services wie Zugang zu Puro Beach uns shuttle zum Beach entpuppten sich als sehr teuer und waren so gut wie nicht buchbar. Es dauerte ewig zu checken ob noch frei oder nicht. Frühstück hatte eine gute Qualität . Raucher müssen vor der Türe stehen ohne Aschenbecher.
Partner
6/10
Pleasant
24 May 2026
Janine
Barulho a noite que incomodou para dormir
8/10
Excellent
21 May 2026
yurim
위치가 너무 좋고 방은 작아도 청결합니다.
근데 방에 없을때 직원들이 하우스키핑 완료 후에도 침구 정리 한다고 들어오는게 좀 불편했고 리셉션 직원이 자기말만하고 친절을 가장한 과도한 액션이 불편했습니다.
5성급인지는 잘 모르겠어요. 비용대비 아쉽네요
Partner
10/10
Exceptional
24 Apr 2026
Karianne
Veldig pent og innbydende hotell. Litt komplisert i bevege seg i bygget etter sammenslåing av to hotell og likte bedre den gamle resepsjonen. Frokosten var helt ok. Vi kom fra Puro Santa Ponsa hvor frokosten var fantastisk. Utvalget var bedre der og råvarene fremsto ferskere.
Litt «tørre» croissanter. Ellers var hotellrommet helt nydelig og servicen upåklagelig.
Partner
10/10
Exceptional
22 Apr 2026
Johann
💪
Partner
10/10
Exceptional
21 Apr 2026
Mats
Hit åker vi gärna igen
Partner
10/10
Exceptional
18 Mar 2026
Joakim
Fantastiskt frukost. Personalen underbar.
8/10
Excellent
14 Mar 2026
Cornelia
Super Hotel, tolles Frühstück. Leider aber Baulärm und zur Zeit keine Dachterrasse.
10/10
Exceptional
11 Jan 2026
Åse
Mysigt hotell med när till allt i Gamla stan
Restaurang hade väldigt god tapas
Partner
10/10
Exceptional
17 Sep 2025
Carl Fredrik

Anbefales på det varmeste!

Nydelig lite hotell med super beliggenhet i gamlebyen. Varm atmosfære, deilig frokost, fantastiske ansatte som yter topp service hele tiden. Stor og god seng, gode hodeputer. Kommer veldig gjerne tilbake hit! Anbefales!
Partner
10/10
Exceptional
16 Sep 2025
Lonneke
Wat een geweldig hotel! En we hebben ook nog een kostenloze upgrade van de kamer gekregen. Tot in de puntje verzorgd.
Leisure Friends
10/10
Exceptional
06 May 2025
Fredrik
Toppen frukost
Stor säng
Hjälpsam personal
Partner
10/10
Exceptional
28 Feb 2025
Jonas

Gamla stan

Hotellet är myucket fint, både rummen och allmänt. Personalen trevlig och hjälpsamma.
Friends_and_family Family
10/10
Exceptional
28 Jan 2025
Jesper

Romantisk weekend

Dejlige omgivelser og rigtig god service
Partner
10/10
Exceptional
11 Jan 2025
Gerhard
Einzigartiges Ambiente. Sehr geschmackvoll eingerichtetes Hotel in einem alten Palast aus dem 15. Jhdt., mitten in der Altstadt idealer Ausgangspunkt um Palma zu erkunden.
Mitarbeiter sehr freundlich.
Leisure Partner
10/10
Exceptional
09 Dec 2024
Jens
Sehr schön direkt in der Altstadt gelegen, sehr ruhig und hochwertig. Freundliches, zuvorkommendes Personal incl. der Reinigungsfachkraft, die uns jeden Abend ein kleines Täfelchen Schokolade und Kamillentee vorbei brachte.
Leisure Partner
10/10
Exceptional
13 Oct 2024
Michael

Underbart boutiquehotell

Underbart boutiquehotel i centrala Palma. Lyxigt och väldesignat hotell med riktigt bra eget kök. Kommer att drömma om frukosten under lång tid framöver. Service i toppklass.
Partner
8/10
Excellent
21 Apr 2024
Robert Erik
Zentral gelegen, dennoch ruhig. Schöne Atmosphäre. Reichhaltiges Frühstück. Mehrere nette Tapas Bars in der Nähe. Sehr freundliches Personal.
Leisure Partner
10/10
Exceptional
14 Apr 2024
Louise

Perfekt för en weekend i Palma

Väldigt trevligt hotell, bra läge och mycket trevligt personal. Frukosten är verkligen bra!
Partner
10/10
Exceptional
16 Oct 2023
Mika

Sensommar vistelse

Ett superfint litet boutique hotell. Mysigt och fräscht
Vi hade ett superior rum. Stor skön säng. Rummet fint.
Toalett och dusch fräscha. Vid ankomst bjöds på ett glas bubbel.
På rummet fanns en flaska bubbel o choklad!
Frukost som innehöll det man behövde, yoghurt, frukt, bröd, juicer och bubbel. Riktigt bra frukostmeny med olika äggrätter.
På taket fanns några få solstolar och en liten pool att svalka sig i. Dock ingen bar.
Hotellet ligger vägg i vägg med systerhotellet som även är entren till Puro grande
Partner
10/10
Exceptional
08 Oct 2023
Susanne
Lovely place with excellent service.
Leisure Friends
10/10
Exceptional
21 Aug 2023
Corina
Super Lage.
Leisure Self
10/10
Exceptional
26 May 2023
Christiane
Super schönes Hotel in einer perfekten zentralen Lage! Ist deshalb natürlich nicht ganz ruhig in der Nacht (die engen Gassen verstärken alles). Kein Pool im Hotel, man kann aber die Dachterrasse vom puro Urban nutzen mit einen kleinen Pool (sehr klein!) und traumhafter Aussicht :)
Leisure Partner
10/10
Exceptional
10 May 2023
SHIGERU

旧市街の中の静かな貴族の館という感じ

コロナ禍明けの4年ぶりの海外旅行で、バルセロナ → マヨルカ島 → サンセバスチャン → オンダリビア → ビルバオ と廻った旅行で2泊しました。
おそらく貴族の建物を改装したようなこじんまりとしたホテルで旧市街の中にあり、すぐのところに賑やかなレストランやバルなども多く、立地も最高です。
小さなテラス(パティオ)とそれに面したレストランが、ロビーやバーも含めて、オープンな一つの空間となっていて、朝食もいろいろとメニューがあってCAVAを片手に、朝からまったりとした時間を過ごせました。
ただ、5つ星なのにバスタブ付きの部屋が少ないのか? 希望が通らなかった点が少し残念dした。
Partner
10/10
Exceptional
24 Apr 2023
Verified traveler

Supert hotel

Super beliggenhet midt i gamlebyen. Veldig fint og romslig rom med alt man kunne trenge tilgjengelig. Frokosten var fantastisk!
Friends_and_family Friends
10/10
Exceptional
15 Apr 2023
Sven
Absolut ruhig. Tolles Frühstück.
Sehr gutes Personal.
Leisure Partner
10/10
Exceptional
09 Apr 2023
Marcel

9.5

Sehr central gelegen Frühstück hervorragend Service sehr zuvorkommend
Friends_and_family Family

Location & surroundings

Puro Grand Hotel
Carrer Del Forn De La Glòria, 5, Palma De Mallorca, Spain

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Puro Grand Hotel

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