Name: Santa Clara Urban & Spa
Address: Carrer De Sant Alonso, 16, Palma De Mallorca, 07001, ES

10/10

Exceptional

17 Apr 2026

David

Very helpful and friendly team

Partner

10/10

Exceptional

29 Oct 2025

Susan

Had a pleasant stay in the hotel, in a quiet part of the Old Town within easy walking distance from the cathedral and the sea. A small breakfast restaurant and thoughtful staff. Also has a lovely spa in the basement

Business_and_leisure Self

10/10

Exceptional

17 Sep 2025

GRACE

Lovely hotel I. Great location in Palma old town - lovely safe area . Staff all very friendly and helpful. Highly recommend as a base to visit beautiful palma

Partner

10/10

Exceptional

18 Aug 2025

Lilit

Very clean and uniq hotel.

10/10

Exceptional

25 Jul 2025

Liran

Perfect location, good customer service

Leisure Family

4/10

Poor

02 Aug 2024

Diana

The hotel announces as Spa and it’s not. We asked the attendant and even if they saw the add in our phone they disappeared admitted. Very noisy and the personnel don’t seem to be able to handle the noise.

Leisure Family

10/10

Exceptional

20 Jul 2024

scott

Loved it. Clean and quiet.

Leisure Partner

10/10

Exceptional

10 Jul 2024

Anna

Amazing Hotel & Staff

This was easily the most beautiful hotel I’ve stayed at. The design is so cool! The woman at reception was so kind and helpful.

Friends_and_family Friends

10/10

Exceptional

25 Jun 2024

Michael

This is a beautiful place and the perfect launching point to explore Palma by foot. Easy to get to from the airport. Good breakfast. Cool rooftop. Good for families

10/10

Exceptional

06 Jun 2024

Lourdes

Amazing boutique hotel in the old town area of Palma. It’s close to the Cathedral of Palma de Mallorca, one of Europe’s most beautiful cathedrals. The Santa Clara is also near to the marina and the best restaurants and shopping on Palma de Mallorca .

Leisure Partner

10/10

Exceptional

20 May 2024

Terrence

This is a wonderful little hotel located on a tiny street in the old town section of Palma. Friendly and informative staff are there for your personal needs. And our room was very spacious with stone walls —- quite unique!

Leisure Family

8/10

Excellent

02 Dec 2023

DAVID CHARLES

Quiet location in the centre of Palma. Lovely old style suite with sandstone walled interior. Friendly reception staff & barman. Good wi-fi.
The cleaning staff were a bit hit & miss - had to go to reception for towels, coffee, etc, but room was very clean. This hotel is very good, but the service inconsistencies need addressing.

Leisure Self

10/10

Exceptional

21 Sep 2023

Christopher

Palma getaway

A four night stay in lovely Palma. Hotel staff were friendly and helpful. Room was very nice. We would stay here again.

Partner

6/10

Pleasant

14 Sep 2023

mark

The location was convenient, the hotel was average and disappointing for the price.

10/10

Exceptional

18 Jul 2023

Joni

Staff was 💯 great location in old town.

Leisure Friends

10/10

Exceptional

17 Jul 2023

James

Great location. Excellent staff. Interesting decor.

Leisure Family

10/10

Exceptional

12 Jun 2023

roger

Excellent property in great location - 5 mins walk from Cathedral and city centre, 25 mins easy walk to the beach. Rooftop seating area has lovely views and staff will bring drinks up from bar for you too.
Breakfast was great, staff very pleasant and helpful.
Comments on room 208
A damp smell in there when we arrived but didn’t notice after a couple of days. The extractor fan in bathroom didn’t seem to work so maybe that was why?
Room could do with some hooks / rails to hang towels to dry - we had to ask to have fresh towels every day as the used ones didn’t dry properly.
The wardrobe doors were at head height when opened and were a bit of a hazard but we got used to ducking under them!
Overall the room was a good size and the bed very comfortable, with just a couple of minor niggles that didn’t ruin our stay.
We will be back! Thankyou.

Leisure Partner

10/10

Exceptional

31 May 2023

Heather

Wonderful hotel!

This hotel was absolutely perfect. It was exactly what I wanted. Excellent location clean and well appointed inside, but still had a little Spanish rustic charm. The staff was incredible. I wish I had stayed here my whole trip.

Self

10/10

Exceptional

17 May 2023

Kieron

Lovely boutique hotel in the center of the old town of Palma. Would totally recommend

Business_and_leisure Self

10/10

Exceptional

25 Jul 2022

Lauren

The hotel is situated in a beautiful part of Palma that’s easily walkable to main highlights. Service was exceptional with hotel staff anticipating our needs and going above and beyond. The rooms were comfortable, clean, and modern. Beautiful rooftop space for drinks and sauna in the basement. We will stay here again the next time we are in Palma!

Leisure Partner

10/10

Exceptional

04 Jul 2022

Christine

Everything you want in a hotel

Great location, helpful and friendly staff, room was clean and bed was comfortable.

Self

10/10

Exceptional

24 Nov 2021

Simon

Beautiful boutique hotel

A beautiful boutique hotel in a lovely quiet area yet close to restaurants and other attractions. Top marks to the staff in reception who were very friendly and welcoming.

Partner

10/10

Exceptional

20 Aug 2021

Verified traveler

The property was fantastic and large rooms. Above all, the staff was fantastic. A particular mention goes to Lisa, who made us feel super comfortable and even surprised my wife with a birthday treat in the room.

Leisure Partner

10/10

Exceptional

28 Jul 2021

Danielle

Best place to stay in Old Town

Absolutely love this hotel! The location is incredible, nestled in the old town. Staff are wonderful, friendly and helpful. Rooms are spacious and beautiful decor. Cannot fault it.

Friends_and_family Friends

10/10

Exceptional

21 Dec 2019

GabiG.

Excellent small hotel!!! Location is excellent right in historical town only minutes walking distance to main attractions and more!! Loved it. Unbelievable quiet and vey friendly and helpful staff!!! Close to restaurants !
Definitely would stay at Santa Clara Urban hotel again!!!!!

Leisure Self

10/10

Exceptional

30 Nov 2019

brian

Nice

Very nice and clean and staff very helpfull. I would go back there again at any time.

Partner

6/10

Pleasant

01 Nov 2019

claes

unimpressive

Staff is not particularly friendly at reception.The place is impossible to reach by car and the booking confirmation does not give any directions. The staff couldn't care less. Also, we were refused a 1pm late checkout which is bizarre given that we stayed in low season. We will not book this place again. It's not worth the money.

Partner

10/10

Exceptional

29 Oct 2019

Verified traveler

Very friendly and helpful staff. Clean, well decorated rooms with lots of amenities. The spa is small, but it was never busy. I think they were having a bit of trouble with the steam room-it wasn't always hot even when turned on. But everything else was perfect. Would stay there again.

Leisure Partner

10/10

Exceptional

07 Oct 2019

marian

Great small urban hotel in historical area

Great staff and quiet location in old town if that is the setting you desire. Staff are excellent in helping plan activities and meal options

Friends_and_family Friends

10/10

Exceptional

04 Oct 2019

Verified traveler

The hotel is located near the cathedral which is a great. The roof top is just breath taking. You can see the old monastery next door which still has 14 or so nuns that live there. You can just relax on the roof top in a lounge chair until the stars shine enjoying a cocktail and feeling the breeze from the ocean.

Leisure Family

10/10

Exceptional

01 Oct 2019

Robbie

Lovely property...unfortunately due to a very delayed flight from Barcelona, we only enjoyed the comfort of the bed and then had an early morning departure with our friends. We would definitely stay here again.

Friends_and_family Friends

10/10

Exceptional

18 Sep 2019

Verified traveler

Set in a quiet but convenient area of Palma. Small friendly hotel with exceptional staff.

Leisure Partner

10/10

Exceptional

25 Aug 2019

Matiann

Good place nice hotel.Beautiful view from the roof terrace...

Leisure Family

10/10

Exceptional

22 Aug 2019

Neasa

Just returned from a weekend in Santa Clara. It’s the perfect location to explore the city, and 10 minutes from the beach. Staff were amazingly helpful and friendly. We’d definitely return.

Partner

10/10

Exceptional

22 Aug 2019

Verified traveler

Fantastic gem in the heart of the ancient city. Walking distance to almost everything and a hotel staff who are amazing.

Leisure Partner

6/10

Pleasant

20 Jul 2019

CG

I was a little bit underwhelmed by the property after reading such rave reviews. My experience is mostly based on the room we were given on the first floor right next to the restaurant. Each morning we were awaken by loud noise coming from the restaurant as they were preparing breakfast. Also, our room was inundated with ants crawling everywhere, especially in the bathroom. Lastly, we were rubbed the wrong way by one of the front desk staff (Paco). When asked for recommendations and suggestions we felt he was a little rude. He just gave off an uncomfortable vibe instead of a welcoming presence. Overall, the hotel was average. We would probably not stay here next time we visit Palma.

Leisure Partner

10/10

Exceptional

05 Jul 2019

Jordan

The patio at Santa Clara was one of our favorite places in all of Mallorca--we used it every night before and after dinner! The desk staff were very helpful and had really great recommendations; they informed us of the free bikes we could use, the spa, and they helped us rent a vehicle one day.

Cons: The only criticism to our stay was that we were on the first floor by the cafe so in the morning when they were making coffee it was extremely loud so if you have a family or are a light sleeper, you may want to request another level. We also asked for our room to be cleaned each day, which they did but they would leave all our water bottles around and not really tidy anything up--just make the bed and fresh towels.

Leisure Partner

10/10

Exceptional

04 Jul 2019

Verified traveler

Rooftop bar with great views.0ld town location where you can walk to everywhere.

Leisure Partner

10/10

Exceptional

01 Jul 2019

Elizabeth

Great place for solo travelers

Easy and comfortable

10/10

Exceptional

26 Jun 2019

Verified traveler

Great central location and wonderful rooftop deck.

Friends_and_family Family

10/10

Exceptional

19 Jun 2019

Verified traveler

Excellent accommodation located in a quiet location near to the Cathedral. Excellent restaurants only a few minutes away. The roof terrace was especially nice and a great place for a beer or glass of wine and watching the sun set over the Carhedeak. Staff were very friendly too.

Leisure Partner

8/10

Excellent

07 Jun 2019

Verified traveler

2 night dysy

Nice quit location, not a lot of the rooms have views, noisy on the 1st floor by breakfast area. Nice clean & comfy rooms though!

Partner

10/10

Exceptional

17 Apr 2019

Verified traveler

A real gem!

Brilliant hotel. The most comfortable bed I’ve slept in in a hotel and a really good sized room. Real highlight was the roof terrace with breathtaking views of Palma. Lovely location in the old town. Tucked away but just a short walk from all of the sites. Spa isn’t fantastic but a nice added extra. Only slight criticism was that we had a room on same level as restaurant and it was a bit noisy first thing when preparing breakfast. Other than that, couldn’t fault the stay! Highly recommend a visit!

Friends

10/10

Exceptional

14 Apr 2019

Grahame

Relaxing hotel in the old town

This was our first time at the Santa Clara in Palma and our third stay in recent years in the city in the spring. This hotel was easy to locate having travelled from the airport on the bus and immediately felt welcomed. All of the hotel staff were friendly and very helpful. A nice touch was to come back from a meal to find a small bottle of cava on ice from the hotel for my wife's birthday. Our room was spacious and airy and on the top floor so had a velux window which was useful for both light and air. There is a coffee machine, safe and mini bar in the room and enough wardrobe space for our five night stay. The bed is massive and very comfortable and there is a nice sofa. Gowns and slippers are provided for the shall spa which we used several times and was never busy. The breakfast room is very nice and there is a very good selection of cold and warm food on a buffet table. The hotel is in a quiet part of the old city and the only noise was the convent bell at 5:45 pm. A very nice hotel and staff and would thoroughly recommend. I've added a couple of photos from the terrace and the view from our room.

Partner

10/10

Exceptional

25 Mar 2019

Michael

Perfect stay

The Santa Clara Urban Hotel was a fantastic place to stay. The staff on reception were friendly, helpful and efficient. They pointed us in the direction of great restaurants and bodega’s.
The rooms were well equipped, large and comfortable. They were spotlessly clean.
We used the spa one rainy afternoon and it was just what we needed to relax. Robes and towels were available for our use.
The hotel was positioned perfectly for exploring the old town, cathedral, castle and marina, but still quiet and relaxing.
We enjoyed our stay in Palma and will return.

Partner

10/10

Exceptional

10 Nov 2018

Angela

Fabulous central location. Beautiful roof terrace with outstanding views. No pool or restaurant but so many options close by that the restaurant was not necessary. I went in November so pool not needed either. The staff are lovely

10/10

Exceptional

25 Sep 2018

NG

The hotel to book!

Lovely hotel, reception were friendly and very welcoming. They were always on hand to help should we have a question and you didn’t feel rushed. We rated comfort one less mark, as at night you could hear other prople’s toilets flushing whilst sleeping, but all in all it didn’t disturb us too much. The hotel is a 15 minute drive from the airport (€20) and a 5-8 minute walk to the cathedral and Palma’s well known shopping street, where you’ll find Mulberry, Zara etc. We did the bus tour, which in all honesty we wouldn’t do again (unless you want to see Bellver Castle) as the hotel is in the heart of where you want to be in Palma. Would definitely stay here again and highly recommend!

10/10

Exceptional

04 Aug 2018

jbh

Good hotel

Hotel is on the far edge of the old quarter
quite very helpful staff jacuzzi is nice after a long site seeing day

10/10

Exceptional

28 Jul 2018

Verified traveler

Excellent hotel and staff in heart of Palma. a bit more

10/10

Exceptional

19 Jul 2018

Katharine

Lovely 4 night break in Palma old town

Hotel is in a great location only 7 mins from the cathedral or shopping. There are lots of restaurants near by: you can easily find tourist places but the hotel recommended some great restaurants like Sa Bodeguas which are more authentic Mallorcan restaurants.

We were a family of three, and had a small bed for our daughter in the room and there was plenty of room for us all. We even had a small private outdoor space that got some sun.

When I booked it was room only, but we got a deal if we used breakfast every day that it worked out €10 per adult per day which we didn't think bad value for food offered (pastries, fresh fruit, yogurts, bread, nuts, cold meat, cheese, and small selection of hot food. They would also make up omelettes to order if you asked). What I liked was that we didn't need to decide that in advance.

No pool although it does have a small peaceful roof terrace which got a continual breeze in July. Didn't try the spa.

10/10

Exceptional

17 Jul 2018

Liz

This hotel is very central and at most a 10 minute walk to most sights. You get to walk around such a beautiful par of town amongst tourists and locals alike.

10/10

Exceptional

29 Mar 2018

Sarah

3 Ladies in Majorca

A lovely hotel in a wonderful spot. The service was excellent.

Family

8/10

Excellent

20 Mar 2018

Verified traveler

Almost perfect

Almost perfect - just a little noisy for us - everything else worked well. We’d return.

Partner

10/10

Exceptional

18 Mar 2018

John

Quiet but central

Quiet central location with great rooftop views. In the middle of the antique village in Palma. Room was lovely with thick quiet walls.

Partner

10/10

Exceptional

16 Feb 2018

Verified traveler

Centrally placed hotel

We had a lovely stay at the Santa Clara. Whilst it is very well situated, close to the cathedral and centre of town, it is a quiet and calm oasis. Staff were really friendly and helpful and the room was clean and well- appointed. Would definitely recommend this hotel and hope to return.

8/10

Excellent

02 Jan 2018

Sheng

Christmas trip

Very good location, within short walking distance to the cathedral and also to the modern part of the city. The room is quite spacious, but the furniture are so so and it really gives you a feeling of apartments rather than hotel rooms. The sound proofing is bad, and you can clearly hear things happening outside. The restaurant only serves drinks and some quick food, so it's not suitable for a trip like Christmas holiday, as you cannot find many open restaurants outside and you will be disappointed when you look for luck back to the hotel. Otherwise, it is quite okay.

Family

10/10

Exceptional

21 Nov 2017

Verified traveler

Nice Hotel in a great location

Had a great stay here everything is in walking distance. Lovely roof top patio

10/10

Exceptional

07 Nov 2017

Steve

Right in the old town,

Lovely warm welcome to this hotel right in the centre of the old town. Our room was spotless and had a view of the garden at the back generally it was very quiet.

8/10

Excellent

30 Jul 2017

Jackee

Beautiful hotel in a beautiful area.

Family

10/10

Exceptional

18 Jul 2017

Jo

Beautiful little hideaway

Booked the Santa Clara based on trip advisor reviews and could not have been a more perfect hotel for a long weekend break in beautiful Palma. The hotel was immaculate inside and out, we were in Room No 1, it was a lovely room, very large with plenty of storage and a fabulous shower with all the nice little added toiletries. Air conditioning was great and well needed even though the room was shaded. Hotel staff were so helpful, advising us and booked restaurants - the hotel is a stones throw from the Cathedral and right in the heart of the old town so central to pretty much everything. My only slight criticism is that our room was next to the restaurant and so at 7am we could hear the coffee machine starting up and the staff putting out the glasses ready for breakfast - this woke me up the first morning but think we got used to it as it never really bothered us much afterwards and we never felt the need to ask to be moved.

10/10

Exceptional

21 May 2017

Verified traveler

Lovely hotel in the perfect location

This hotel is on a sweet little street in the heart of the historic section of Palma. A bit of a challenge if you have a car. Staff was helpful in this regard.

The small spa had really good steam and sauna. We had a Jr suite that was nice and had everything we needed.

In terms of location, I don't think you can do any better. The hotel is rather tasteful as well.

We recommend!

8/10

Excellent

05 Apr 2017

Verified traveler

Lovely hotel , great location

Stylish hotel with great character. Fantastic location for the old town but that does mean some noise . Roof terrace with lovely views is a bonus , though quite small .

10/10

Exceptional

17 Feb 2017

Karen

Perfect

Perfect. The hotel was clean, friendly and perfectly placed to visit the centre. Thank you.

Partner

10/10

Exceptional

06 Feb 2017

Verified traveler

Perfect location for the old town anf sports!

Perfect family hotel: the old town and the many food/shopping opportunities kept everyone happy whilst it was super easy to get away running or cycling without needing much of a glance at the map for the sporty ones! Many top food locations within only a few minutes as well as a nice park for kids and the beach just a minute away!

10/10

Exceptional

23 Jan 2017

Alex

Excellent hotel, location, staff.

Breakfast is great, staff recommendation very helpful.

10/10

Exceptional

05 Nov 2016

karen

Perfect

The staff in the hotel were extremely knowledgable, spoke perfect English and were very helpful and obliging.
The hotel was quirky and interesting with wonderful views from the rooftop terrace. The location of the hotel was perfect being very close to the major historical sites and tucked away next to a convent so very quiet location. The cycle hire was great and the spa was just another added bonus. Would definitely recommend the hotel. Perfect short break.

Partner

10/10

Exceptional

23 Aug 2016

I

Lovely Boutique hotel

Lovely small hotel in Palma Old town, perfect location for exploring the town or a trip to the beach. Our room was excellent, large, super comfy bed, sofa, great bathroom. The Spa is small but most welcome the roof terrace is lovely with a good view of the Cathedral.

10/10

Exceptional

02 Aug 2016

Thomas

Palma charm

Great boutique hotel in the middle of Palma, with great rooftop terrace and restaurants and bars around

Family

8/10

Excellent

28 Jun 2016

Verified traveler

Great Hotel in Old Town

The location of this Hotel made it the place to stay to explore downtown Plama Mallorca.

8/10

Excellent

17 Apr 2016

louis

Perfect apart from uncomfortable pillows

Great mattress but let down by pillows so a disrupted sleep. Get some good ones and it would be perfect.

10/10

Exceptional

06 Mar 2016

GERRY

City break Palma

4 day break in old town Palm

Family

6/10

Pleasant

13 Feb 2016

Verified traveler

No one on reception when we arrived. Large comfy room but lacked full length mirror and virtually no English channels on TV. Breakfast area too small queues most days.

Partner

10/10

Exceptional

18 Jan 2016

Marion

Lovely boutique hotel in the heart of the old town

Great location right in the heart of the old town. A 3€ bus trip from the airport drops you off 5 mins walk from the hotel. Easy walking distance to the beautiful cathedral, marina, beach and excellent shopping. Good range of restaurants and bars all close by. Very friendly and knowledgeable staff, clean and well equipped room. A wonderful place for a weekend break.

Partner

10/10

Exceptional

12 Jan 2016

Paul

Our week in January

Comfortable room, welcoming staff, great location. Thank you!

Partner

10/10

Exceptional

22 Nov 2015

Verified traveler

Would recommend

Great location in the old city... Walk to most everywhere in the old city... Good showers, comfortable beds, heaters work...pretty quiet hotel overall...heard some heavy handed door closings a few times..nice interiors and rooms.

Partner

10/10

Exceptional

03 Nov 2015

Verified traveler

Charming hotel right in the old town

Spacious room with character, friendly, helpful staff, close to most major sights, terrific views from the rooftop terrace.

10/10

Exceptional

30 Sep 2015

jm

Beautiful hotel in lovely area.

Couldn't fault the hotel or the staff. Clean, modern and historic, high beamed ceilings, peaceful area and stunning views from the lovely roof terrace.

8/10

Excellent

18 Sep 2015

Verified traveler

Delightful palma

We had been to Majorca many times but never stayed in palma. The situation of the Santa Clara is ideal. The old town is charming with an endless supply of great bars, restaurants and tapas places a short walk away. The street is very quiet. The staff were helpful although we did not eat in the hotel so cannot comment on food. The room was comfortable and well equipped. Better suited to couples than families

Partner

10/10

Exceptional

31 Aug 2015

Verified traveler

Fantastic hotel with wonderful staff - couldn't be more helpful especially with our children.

10/10

Exceptional

13 Aug 2015

May

Lovely boutique hotel with large rooms

Excellent hotel in quiet area. Fantastic staff who were very helpful. Great spa and excellent view from roof top.

Partner

10/10

Exceptional

09 Aug 2015

Verified traveler

Modern hotel

Friendly modern hotel. Good spa. Excellent breakfast. Central location.

Partner

10/10

Exceptional

13 Jul 2015

Verified traveler

Beautiful area in shadow of Palma Cathedral

Though it can be hard to drive through the tiny streets surrounding the cathedral, the proximity to the walking area of cathedral from this hotel is ideal. There are numerous restaurants, the hotel is silent, clean, modern. A recommended hotel in Palma, Mallorca

8/10

Excellent

13 Jul 2015

Mark

Very good boutique hotel

This is a nice small boutique hotel in a quiet location in Palma near to the Cathedral. We only stayed one night but enjoyed our stay. Reception staff were friendly and helpful and the room and facilities were of a very good standard. There is also a small spa with tiny hot tub, steam room and sauna.

Partner

10/10

Exceptional

04 Jul 2015

Michael

High Quality/Great Staff

Very nice and helpful staff. Good location from beach and center of Palma. The breakfast brunch is excellent. You can rent bikes from them too. Superior room is nice...we got the only one with terrace and was nice. Good shower but no bath. They have Spa but only used Jacuzzi which was very small and more for private not hotel quality. All and all very good value and might stay again if I went back to Marocca. Very accommodating staff.

Partner

8/10

Excellent

14 Jun 2015

Verified traveler

Great location for city discovery

Very pleasant hotel in great location for all attractions.Roof top terrace giving fantastic views of the city but no way to cool off. Stayed in room 104 overlooking Santa Clara convent so very quiet.
Tip -Towels only changed if you leave them on the floor.
Hired bikes from the hotel and used the traffic free 14km cycle way to Palma beach and back to the marina so highly recommended.
Breakfast was pleasant for our 5 night stay but no variation from day to day. Lovely coffee.
Staff helpful with our many questions.

Family

10/10

Exceptional

05 May 2015

Dean

Best boutique hotel in Palma

Sensational building, beautiful rooms, friendly staff and a terrific roof terrace... what more could you ask for two minutes from the Cathedral?!

10/10

Exceptional

11 Apr 2015

James

Excellent choice of hotel

Really enjoyed our 3-night mid-week break in lovely Palma. Hotel was an excellent choice being just a few minutes away from the Gothic cathedral in the old town. Location was lovely and quiet but close enough to restaurants and tapas bars. Easy access to the airport being just a 400 yds walk from the EMT bus (No 1) stop . Our room had stunning views to the bell tower of Santa Clara and there are even better views from the roof terrace. Hotel provided excellent service - helpful and unintrusive.

Partner

8/10

Excellent

11 Feb 2015

Verified traveler

Attractive, comfortable, quiet and friendly hotel

Very attractive and comfortable hotel in a perfect location - right in the old town, minutes from the beautiful water front, but on a very quiet back street. the staff were very helpful; the spa services we tried (facials) were top notch and moderately priced; wifi worked well. the only very minor detractions were thin walls (could easily hear footfalls of our neighbors - though would have been fine if they'd not been wearing heels!); and breakfast that was overpriced (€15) for what it was. But overall it was terrific value and I would definitely go back.

Family

10/10

Exceptional

09 Aug 2014

Verified traveler

Nice hotel in the old town of Palma

Great central location and friendly staff. We arrived very late at night with 2 young children and the reception staff were really helpful. The views from the roof terrace were great!

10/10

Exceptional

27 Jul 2014

Kiwi Londoner

Nice hotel, great location

This hotel is located in the heart of Palma. The view from our room was a lovely narrow street and horse drawn carriages would regularly go past our window.
The staff were more than willing to help and give directions.
After wondering the streets, we always managed to find our way back to the hotel.

10/10

Exceptional

26 Jun 2014

Mike

Excellent

My daughter and I were on a two week trip and this hotel made its impression amongst all the other beautiful things in Spain. Would highly recommend.

Family

10/10

Exceptional

11 Jan 2013

Verified traveler

Ideal Situation

I can't recommend The Santa Clara highly enough. It is situated in a beautiful quiet area, quite close to the cathedral, in easy walking distance to the main shops and the port. The staff bent over backwards to be helpful and friendly and, although a little expensive, it was worth every penny and my daughter and I will definitely return next December for a long weekend.

4/10

Poor

03 Sep 2012

Verified traveler

Not worth the money we were charged. Nothing around the hotel. Front desk not that helpful

8/10

Excellent

06 Jul 2012

Shawn Miller

ery Nice Hotel in Quiet Area

I was very happy with my decision to spend three nights at the Santa Clara Hotel (4,5, and 9 June 2012). The first two nights I was in a large room on the first floor facing the street. Aside from some passing cars, the neighborhood was very quiet making it easy to get a good nights sleep. After spending a few nights along the northwest coast of Mallorca, I returned to Palma and the Santa Clara, this time I was given a second floor room on the back of the building. This was even quieter and my room had a nice view of the church behind the hotel. Overall, the Santa Clara is a very nice hotel. They have converted a beautiful old stone building into a sleekly designed hotel with modern conveniences. Both rooms I stayed in were large, incredibly clean and comfortable (though some may find the concrete floors a bit cold). The front desk staff was very helpful and friendly. In terms of location, I thought this place was great. It's located in the old town just east of La Seu. It's a very charming area and, in my opinion, much nicer than the glitzy area on the west side of the bay. If you want to be near nightlife, this location is probably not for you, but if you want a quiet, charming location, this place can't be beat.

10/10

Exceptional

10 Apr 2012

Debi

Great hotel, fabulous location and lovely staff.

Great hotel for couples and very modern. The perfect location for the old town and its history, shops and tapas. You can walk everywhere. One downside is the partial glass partition wall to the bathroom - if you are there with a friend - you have to be careful where you stand when someone is in the bathroom; it's quite unnerving when you are using the facilities... Also I couldn't find a twin room and had to book a double and sleep on the couch - it's a comfy couch though! Finally, I felt really safe in Palma, but I wouldn't book this hotel if I were on my own - the streets are very narrow and empty at night - although well lit.

10/10

Exceptional

29 May 2009

F

Lovely convenient hotel in the old part of the town

This hotel is very peacefull and overlooks a convent and is well placed if you want to stay in the town for a night or two for business or to explore the old city. The bed was very comfortable, shutters on the windows kept the room dark and the bathroom was simple and clean. Breakfast was included in my room rate and was really a fantastic buffet with cold meats, fruits and delicious chocolate croissants. I would definately stay here again if I wanted to stay in the town.

8/10

Excellent

14 Jul 2026

Per Gunnar

Very nice holiday for 1 or 2 days in Palma
City.

10/10

Exceptional

17 May 2026

mikaela

Tres bon accueil dans ce très bel établissement !
Belle chambre et salle d'eau, terrasse avec une vue sublime et très bon cocktail. Le petit déjeuner est tres complet et copieux!

Self

10/10

Exceptional

24 Nov 2025

Antje

Das Zimmer war sauber und geräumig mit einem schönen Bad! Die Lage des Hotels perfekt um in die Stadt nach Palma zu laufen , an die Kathedrale oder ans Meer. Das Frühstück war sehr lecker und vielseitig. Wir kommen gerne wieder!

Leisure Family

2/10

Poor

05 Aug 2025

Verified traveler

Não recomendo

Camas somente com lençóis, sacador de cabelo e TV não funcionam. Pessoal da recepção pouco cortez.

Friends_and_family Family