Name: Hey Lou Hotel Frankfurt Airport
Address: isarstrasse, 2, Kelsterbach, 65451, DE

4/10

Poor

15 Jul 2026

Olanrewaju

Even for an airport hotel, this was pretty poor. Staff seemed overwhelmed with number of guests.

Water fountains weren't working even though it was a selling point, included food was horrible and staff weren't very helpful.

It was a place to sleep before the flight, but I won't be doing it again

Partner

6/10

Pleasant

11 Jul 2026

Sergiy

We stayed at Hey Lou Hotel Frankfurt Airport for few nights between flights, and it served its purpose ok. If you're looking for a convenient overnight stay near the airport, this is a solid option.
The hotel operates with a mostly automated check-in and check-out process, so don't expect much personal assistance unless you specifically need it.
The rooms are fairly small and almost identical in layout, but they are fairly clean, functional, and comfortable enough for a short stay.
The highlight was definitely the bed—it was very comfortable and provided a great night's sleep before our next flight. Overall, this is a good choice for a quick airport stopover, as long as you know it's designed for convenience rather than personalized service.

Partner

8/10

Excellent

06 Jul 2026

Shelia

Good place, you need to speak the language and you need transportation. It's in a wearhouse district, the website listed attractions in walking distance, 8-10 minutes, not true. There was nothing around, no resturants, nothing.

Partner

10/10

Exceptional

06 Jul 2026

Yuexin

Just stayed one night and used airport shuttle

Self

10/10

Exceptional

05 Jul 2026

Robert

Loved the family suite - was great for a long layover for our family. We had a king size bed in one room and two double beds in the other. Very clean and modern. Convenient shuttle service to airport included.

Family_with_children

8/10

Excellent

03 Jul 2026

Merry

Didn't like the no person check-in

Family_with_children

6/10

Pleasant

03 Jul 2026

Mary

This is an entirely self-directed site; meaning, you check in on a screen with no staff to help, there is little to no travel or tourism information in the room or lobby, customers are instructed to ask any questions in a chat link, the responses are AI generated.

The one human with whom I interacted (airport shuttle driver) was surly and never took his eyes off his phone while guests boarded the bus.

If guests are looking for a clean hotel/room near the airport and desire little more than that, this is a good option.

Self

10/10

Exceptional

02 Jul 2026

Rechilda Ann

Place is really nice and clean. Some staff are not approachable.

Family_with_children

8/10

Excellent

02 Jul 2026

Neil

Overall it was a good choice of accommodation

Partner

6/10

Pleasant

29 Jun 2026

Steven

The hotel was in a convenient location for an early flight from Frankfurt but in a very industrial area. There was little to no onsite staff and the carpet was stained. Worn.

10/10

Exceptional

29 Jun 2026

SUZANA

Convenient location by Frankfurt airport. This hotel is pretty quiet, my room was spotless and comfortable. The restaurant menu had a good variety of foods. I would stay there again.

Self

10/10

Exceptional

28 Jun 2026

Loic

Great hotel! Super clean, easy and fast check in.
A bit far from the airport

Family_with_children

10/10

Exceptional

27 Jun 2026

Renata

Very friendly and helpful staff. Room was very clean and pleasant. Hotel offers shuttle services to the airport but there are certain hours that the shuttle is not available and unfortunately the guests have to take the taxi to or from the airport that costs €30. I cannot speak about breakfast as I had to leave the hotel before breakfast was available but my dinner and the service in the restaurant were excellent. I would stay at the hotel again if I was there.

Self

6/10

Pleasant

26 Jun 2026

Raul

The (older) receptionist was rude, it seemed she didn’t care about guests, later the youngest one was more helpful (sorry, I didn’t pay attention to the names), they didn’t have my room ready on time. The electric outlets are only for Europeans, they don’t have USB or C chargers anywhere or adaptors for other travelers but Europeans.
The shuttle to the airport was on time. The hotel was really clean, the restaurant was not open and there is only one nearby.

Self

10/10

Exceptional

22 Jun 2026

Anton

Great property

Family_with_children

8/10

Excellent

19 Jun 2026

erika

I had traveled all. Ight & was hoping for an early check in. There was a room available and had to pay 20 euros extra. Or bags to wait an extra 3 hours. Staff let me keep my medicine in refrigerator that needed refrigerated. Shuttle hours could be improved. Expensive uber. Nothing around the area. Liken nothing but a nice outside patio area with a bike path behind. You get what you pay for. Not many immensities

Self

10/10

Exceptional

16 Jun 2026

Dawn

The room was as expected and a good value.
Your bartenders were phenomenal! Friendly and quick! The food and drinks were very good. It was so nice not to have to leave the hotel and have a brewery/restaurant right there with sports on the TV.

Family

10/10

Exceptional

15 Jun 2026

Katja

Checkin happens with machines in the lobby, but because I did not feel like jumping through loops A staff member helped me a lot with it. It is weird if there is not a real reception feels more like a boarding house. But it worked out The room was clean and comfortable, nice furnishing for my single room. Breakfast very good. with robot Hey Lou collecting dirty dishes. Fun to watch and a good use for AI. Parking is available but the paid parking garage is recommended, cost 17euro. I believe there is a time limit for parking on the side of the street. Please check before leaving a car there.

Overall nice stay, all I needed for the night before flying out from Frankfurt Airport.

Self

6/10

Pleasant

14 Jun 2026

ronald

The hotel was not near anything and we had to leave early which meant no shuttle to the airport

Partner

10/10

Exceptional

14 Jun 2026

George

The room was inexpensive, but not cheap. It was comfortable and in good shape and very clean. Staff was very friendly and helpful. The restaurant on site served a tasty meal. We had prepaid for breakfast, but due to the shuttle timing, we had to miss it - I'd suggest adding on at the site during check-in once you know schedules. The hotel is far from anything, so I wouldn't suggest for more than a preflight stayover, unless you have a car.

Partner

8/10

Excellent

07 Jun 2026

Corrine

This hotel feels pretty remot

8/10

Excellent

04 Jun 2026

Lorie

Breakfast buffet was too expensive

Partner

2/10

Poor

30 May 2026

Thiago

The staff at the reception was super rude.

Self

2/10

Poor

29 May 2026

Jan

Rude staff.
Bad communication

Self

10/10

Exceptional

29 May 2026

Deb

Airport shuttle very easy to use, hotel communications prior to stay were very useful. Only small complaint is no coffee facilities in the room( standard single) But clean, good transport, friendly and helpful staff. Aircon was very quiet.

Self

8/10

Excellent

27 May 2026

EDWARD

Staff was limited, room controls a difficult but overall a great place to stay for the price. Not that close to the airport though.

Friends_and_family Friends

10/10

Exceptional

25 May 2026

Yura

Yes, great quality of food and options

Self

8/10

Excellent

22 May 2026

Jeffrey

The “twin beds” feel more like singles. Rooms were very clean, with modern touches. Bathroom was also clean and modern.
Fabulous full breakfast. Everything you can imagine. Enjoyed our stay.
Very quiet at night.

Partner

10/10

Exceptional

21 May 2026

Gary

Staff was helpful & accommodating!

Partner

10/10

Exceptional

21 May 2026

MARGRET

I did not eat breakfast

2/10

Poor

20 May 2026

Salma

The bus to take you to the airport and the hotel should be 24 hours

10/10

Exceptional

17 May 2026

Kenji

All good!

Friends

10/10

Exceptional

12 May 2026

Azam

Thank you so much. I loved nice people at workers

Self

10/10

Exceptional

11 May 2026

Alejo

self check in was a bit of a surprise, but it's pretty straight forward. beyond that, we had a calm and quiet stay.

Partner

4/10

Poor

07 May 2026

Silas

Very basic, no kettle or coffee maker. A cleaning room, nonetheless.

Partner

10/10

Exceptional

07 May 2026

Sandra

Our stay at this hitel was very pleasant. The rooms were very clean and comfortable. We only stayed the night and was not able to enjoy any amenities or the restaurant. The staff was very friendly and helpful.

Family

6/10

Pleasant

06 May 2026

Jerin Tasnim

The airport shuttle was irregular which was causing issues

Self

6/10

Pleasant

06 May 2026

Phan

Generally speaking, the location of the hotel is very inconvenient to access to fast food places by walking distance.

Partner

6/10

Pleasant

01 May 2026

Linda

Hotel was clean but the paint in the walls was scuffed and the lack of staff was disconcerting. No greeting , computer terminals for checkin.
There was an airport shuttle which took 25 minutes airport to hotel not the advertised 8-10!

Partner

6/10

Pleasant

28 Apr 2026

Tania

Breakfast was standard, nothing special. Rooms (and general building) were very hot and uncomfortable. The thermostat did not work. Location was not as expected (not actually in Frankfurt and 30+ minute walk to the nearest train station). Staff was helpful and self check was nice. They stored bags for us when we arrived early. If there is more than 1 person in your room get 2 cards as you will need 1 card in the room if you want power. The provided bus to the airport was on time (and can be used to gain acess to the airport train station if you plan accordingly). Overall not terrible, just less comfortable and accessible than we had expected.

Partner

2/10

Poor

28 Apr 2026

SAFINA

The hotel is useless as the property will never reply to your messages

Self

4/10

Poor

24 Apr 2026

Karol

The room was Dirty, especially the bed. There was dirt and human hair in the bed like someone didn’t change the sheets at all. There were also hair and dirt in the bathroom. The stuff was very friendly and they changed my room but it wasn’t really better than the first one.

Self

10/10

Exceptional

23 Apr 2026

Ina

I didn't eat there. Great service, great rooms. Just be prepared to wait the bus for am hour, and it is really far from the airport.

10/10

Exceptional

12 Apr 2026

Theresa

Great stay

Family

6/10

Pleasant

12 Apr 2026

Phillip

The shuttle was not running wish we would have been told that when booking

Partner

10/10

Exceptional

04 Apr 2026

Miguel

Tamanna was a great host, did everything to make our stay pleasurable.
The hotel is high tech with self check-in and automated tray collector. The only aspect was that the beds are a bit small for the twin bed option. Overall, it was a great experience.

10/10

Exceptional

01 Apr 2026

NIOOK YIN

The hotel room was clean. The hallway was also clean and bright. The check-in was easy.

Family

2/10

Poor

29 Mar 2026

Lilia

We were very disapointed and this was the worst hotel in our trip. We reserved 2 rooms, 1 night, for 5 family-people. Each room under a different name precisely to avoid confusion or cancelation. We arrived early and left our lugage in a small office which was great though felt insecure since we were not given tags for them. Came back late and check-in was in a screen but it was not allowing check-in for 2nd room. Saw a young woman in the office and she said we has the 2 rooms but there were only 2 beds in each instead of 3 and 2 as reserved. They never gave us the 2 rooms but just one double room for one of the reservations and later canceled for no-show the other and refunded only $16. We also requested extra pillow/blanket so at least one could sleep in sofa, and they were denied. Worst service ever!

Friends_and_family Family

6/10

Pleasant

28 Mar 2026

Jen

We booked this hotel last minute after missing our flight home, and appreciated the affordable rates and the convenience of an airport shuttle. The room itself was cozy and clean, which made for a comfortable stay.
One downside was that the cleaning staff did not always knock before entering the room, which was a bit unsettling. Additionally, grocery stores were quite far—about a 40–50 minute walk. Overall, for the price, it was a decent option and served its purpose well.

Partner

6/10

Pleasant

27 Mar 2026

Ashley

The free shuttle was the reason I picked this hotel. It runs hourly but has a midday break, so you'll need to check their schedule. They also made a stop before the Hey Lou hotel.

There was self-check-in, but an employee was on hand to assist. The room was aesthetically very nice and had a great layout. My only issue was the hairs on the hairs and bed, which seems to be due to the texture of the covers. Breakfast was chaotic with a large group, and there was no organization to the queues. The employees in the breakfast area were nice and did the best they could, but the crowd was difficult to navigate. I was also cut in front of multiple times by the other patrons. I would have waited until I saw the breakfast crowd rather than pre-paying the day before.

6/10

Pleasant

26 Mar 2026

Edward

No Shuttle between 10:30-16:00. False advertising on Hotels.com Also, cantbpay at hotel, they charged my credit card without my knowledg.it was supposed to be a pre authorization only and pay cash at the hotel. They don't take cash.

Friends_and_family Family

10/10

Exceptional

26 Mar 2026

Sandi

Airport shuttle was a large bus so don't worry if a big line is waiting for it. Breakfast was a nice spread. Staff was nice. Be prepared to check yourself in, they have kiosks for that.

Family

6/10

Pleasant

23 Mar 2026

Connie

Could not get a shuttle ride in the evening, no one would answer the phone. Taxi ride was expensive! It’s a self check in, no one around to help. Room had dirty carpet.

Partner

4/10

Poor

22 Mar 2026

Bilal

Had to wait 2 hours before shuttle is available as it takes long break.
No phone in room this made it inconvenient to ask questions or request anything.
Requested a family room, got a room for 2.
Difficult to open and operate shower station.

Family_with_children

4/10

Poor

14 Mar 2026

Reina

Personal was not professional

2/10

Poor

13 Mar 2026

Artur

Shuttle broke and did not run between 11:30 and 4:15pm. In the morning the first shuttle was not early enough for an early flight (departure at 6:50). There was no drinking water at the promised water dispenser. There were radiculous upfront deposits to buy anything from the commons refrigerator. The room was still not ready at 2:47pm (check in time: 3:00pm).

Self

6/10

Pleasant

10 Mar 2026

Joshua

Hotel is great concept but nothing close in area to grab food since the bar and restaurant in hotel closed early abd vending machines were out of order.

Self

2/10

Poor

10 Mar 2026

Akaram

Their service with picking up the shuttle from airport is very ,bad I had to pay on my own until now they never reimburse
me yet

6/10

Pleasant

06 Mar 2026

Perry

Writing this review maybe it’s my fault for not understanding that this is self check in. To the corporation who owns this people do not want to check themselves in. And they also don’t accept cash only credit cards, at the bar and restaurant. Well the people were nice. The food was good, I don’t think I would come back. Just for the reason when you’re traveling and you’re tired you want someone to check you in after all that’s part of what you pay for. And they must accept cash, we don’t need to go to a cashless world. If those two things weren’t they where they were I would’ve given it a 4 to 5 star.

Self

6/10

Pleasant

04 Mar 2026

James

Nice staff. Basic but you get what you pay for. Clean. Great shower.

Self

6/10

Pleasant

25 Feb 2026

Liane

The rooms are ready for some TLC. The carpets in both of our rooms were filthy and the paint is chipping off of the walls. It was unfortunate that the water dispensers on each floor were empty both times we stayed there this month.
It was nice that there was a shuttle to and from the airport be be aware that it is not available all day. Our flight arrived in Frankfurt at 11:30am and the shuttle had already left so we were stuck at the airport until 4:30pm when the shuttle service resumed. The last shuttle to the airport from the hotel leaves at 10:30am so if you have a flight mid afternoon you will find yourself having to wait in the airport for many many hours.

Friends

2/10

Poor

04 Feb 2026

Tina

Schlimmer gehts nicht. Die Fotos sprechen für sich. So etwas ekelhaftes hab ich noch nie erlebt. Benutzte Betten, Handtücher, Insekten, dreckiger Teppich. Wirklich widerlich.

10/10

Exceptional

03 Feb 2026

Dennis

Clean and great size

Business_and_leisure Self

4/10

Poor

02 Feb 2026

Silke

Room had an horrible odor. Shuttle was not available at the time I needed it early in the morning. Had to pay 38 Euros for a cab and could have stayed at the Hilton. Very disappointing.

Leisure Self

8/10

Excellent

16 Jan 2026

Karim

Hotel is 30 minutes From airport not as described. also airport shuttle runs in the morning and afternoon with a 5 hour break- none of that is explained on the site

10/10

Exceptional

13 Jan 2026

Nur Beyhan

Nice & clean room.
Self check-in is very convenient & cool.
I would certainly go again

Self

10/10

Exceptional

10 Jan 2026

Gabor

It was a quick stay for a night to sleep in the hotel, was quite and comfortable

Leisure Family

10/10

Exceptional

02 Jan 2026

Abdelkader

We had a very nice night very helpful staff and very quite hotel

6/10

Pleasant

11 Dec 2025

Owen

The room was quite hot with no air conditioning and very little ventilation from the open window.

Leisure Friends

8/10

Excellent

09 Dec 2025

Wendy

Room was great. Really nice bathroom.

Friends_and_family Family

10/10

Exceptional

03 Dec 2025

Stephany

Very good

Leisure Friends

8/10

Excellent

01 Dec 2025

Marisela

All the stuff including the bartender and servers for very polite and accommodating.

Leisure Self

10/10

Exceptional

28 Nov 2025

Quincy

Convenient. Nice facility

10/10

Exceptional

26 Nov 2025

Ronald

The shuttle was n I ce to gave but the driver didn't bother to store our luggage was very difficult to keep it from moving all around the bus. It made everyone uncomfortable.

Leisure Self

8/10

Excellent

24 Nov 2025

Geoffrey

Very good small room. Great price. Very clean and new. Excellent breakfast. Kiosk for check-in was glitchy. Thermostat adjustment was not intuitive (no direct temperature setting) and air was very dry.

Leisure Self

10/10

Exceptional

21 Nov 2025

Martin

Great room

Partner

8/10

Excellent

16 Nov 2025

Katie

The food was amazing. Great job Chef!

Business Self

10/10

Exceptional

16 Nov 2025

Michael

The room was clean. Opening the window kept it cool in there for our stay. On the last day we were there they were doing plumbing work and you could smell it in the rooms. It was horrible. That was our only complaint. We go back to stay next week for our flight back to the states hopefully they’re finished by then.

Leisure Friends

2/10

Poor

11 Nov 2025

Maroun El

They chaeged me 24 euros after we left for no reason

10/10

Exceptional

29 Oct 2025

Ed

Room extremely clean. We used the shuttle to return to hotel after dropping rental car and to go to the airport the next morning, both trips were easy. Room was a little warm for our taste.

Partner

10/10

Exceptional

25 Oct 2025

Rahel

A good hotel. To much automated and not enough people help.

10/10

Exceptional

24 Oct 2025

Sallie

Shuttle was there early and waiting but, considering it is an airport shuttle, there was very little room for luggage. I suggest you board early. Other than that, stay was perfect for an overnight before flying home. The hotel is in an industrial area so I wouldn’t recommend it for a vacation stay.

Partner

2/10

Poor

23 Oct 2025

Roberta

When we got to our Family room, lare arrival and very tired. My daughters bed had various hair on her sheets. No phone to call down to advise anyone, so she slept on top of the duvet. Next morning we left every early. When we got back to the room late, the room had not been cleaned. When to the lobby and compained, dirty sheets, no clean towells, shower head had fallen off and the bathroom smelled disgusting, like the sewer had backed up. We put a towel along the bathroom door, as it was nauseating. We were NOT going to change rooms because it was late and had a early departure. Around midnight our bathroom started to smell also. Unbelievable.
We were unable to catch the 630 shuttle but the driver never came i n to say he was there to everyone . We took a cab 36 euros.
Also the carpet in our adjoining rooms were filthy with stains and the air conditioner did not work, as an air conditioner should.

Throughly disgusting from the start to the end!!!

Friends_and_family Family

6/10

Pleasant

22 Oct 2025

James

Airport shuttle on time. You get what you pay for (but no more). Shower was hot and responsive but the complimentary shampoo had run out. The onsite restaurant offered multiple choices but my staple burger was so greasy I couldn't eat it all.

Business Self

10/10

Exceptional

21 Oct 2025

Amanda

This is a great short stay hotel for those coming in and out of Frankfurt. It has what we needed to get a good nights sleep before flying out. And the dinner we had in the restaurant was great.

Would like to see more staff in the kitchen, as they seemed really over-worked and stressed out (doing too many jobs at once), but this is meant to be a \"self-serve\" hotel so limited staff is the point.

I did not mind the self-check in system, and the woman in the front was overly helpful (not a bad thing). She went out of her way for us, and I appreciated that.

I would not stay here for more than a single night, as there is NOTHING around it. But, for some rest after (or before) a flight...give it a go.

Business_and_leisure Partner

8/10

Excellent

20 Oct 2025

Thomas

Check in was different as we had to check our selves in. The room was hot, the A/C was not cooling down the room. I moved a night stand and a silver fish came darting out. Small tight room. Bathroom was nice.

Leisure Family

10/10

Exceptional

18 Oct 2025

Jorge

Very punctual

10/10

Exceptional

17 Oct 2025

Ronald

The ala carte diner was excellent as was the buffet breakfast, it was a bonus having the shuttle, it's too bad the driver would not load our luggagin the storage area, havin all that luggage on the bus itself, was bad, the rooms modern , bathroom 5 *****, wonderful shower experience

8/10

Excellent

17 Oct 2025

May

Not really

Leisure Self

10/10

Exceptional

14 Oct 2025

Jeff

Comfortable stay, staff was friendly

Friends_and_family Family

10/10

Exceptional

10 Oct 2025

Claire

Good place to stay. Airport shuttle was convenient, but had to look hard to find the schedule on the website for pickup at the airport. They had a map of the location, which is at the hotel shuttle bus pickup location, however this wasn't explicitly stated. Leaving from the hotel was not a problem as the schedule is posted in the elevator.

Self check in, but someone was there to assist.

Quiet comfortable room, although there was construction across the street in the morning

8/10

Excellent

09 Oct 2025

Cynthia

Shuttle runs once an hour with a 4 hour after 10:30 ish… starts back around 2:30 or 3 I think…. Might be important if you have a flight at that time. Strange self check in… that was new to me!

Partner

8/10

Excellent

08 Oct 2025

Priscilla

The room was very nicely decorated and the airport shuttle was great!!
It was very warm in the room and we couldn't figure out how to get the a/c to work. Opened the windows but it was still very warm.
It would be nice to have coffee service in the room!

Leisure Partner

10/10

Exceptional

06 Oct 2025

Coletta

We had a “family room” with the connecting door. It was perfect for our family stay the young woman at the front desk was amazingly helpful! The complementary shuttle bus ride to the airport was critical for us. Temperature in the room was perfect, great shower, comfortable beds. I’d stay here again.

Friends_and_family Family

6/10

Pleasant

05 Oct 2025

Scarlett

Ok for a night if you need to be near the airport.

Hotel is clean and handy but very self serve. You have to check yourself in and decide if you want breakfast, hard to add after. Shuttle to airport is only until 10:30 am so useless if you travel after that. Almost no staff around.

Friends_and_family Friends

8/10

Excellent

05 Oct 2025

Marianne

Clean but small room. Prob was got on a hey Lou shuttle but it took us to different hotel
Enjoyed the brewery on premise

Partner

6/10

Pleasant

04 Oct 2025

William

Food at breakfast and dinner were decent but service overwhelmed by volume and way under-staffed. Rooms ok but ripped and torn furniture in rooms. The worst part was the check-in staff, who was useless, selective in helping only others, and not helpful on the Sept 21 check-in; and on the Oct 1 check-in, the check-in staff was totally nonexistent, helping only a boatload of customers who missed their flights with airline vouchers, and no one to assist full paying hotel customers like us.

10/10

Exceptional

29 Sep 2025

Robin

Clean room. Comfortable bec

Friends_and_family Family

8/10

Excellent

27 Sep 2025

Sharon

Everything was good, but after a long trip to get to the hotel, to figure out the self checkin / check put / qr codes without good wifi/ data was chanllenging. The staff was helpful, but it wasn't obvious what to do when technology wasn't working.

Self

10/10

Exceptional

27 Sep 2025

Barbara

Staying here reminded me of the final scene of 2001: A Space Odyssey, but it was comfortable and convenient. Although I can apparently check myself in and out (even if I have to wrestle with German) I miss the human touch. The saving grace was the woman who served me an excellent venison stew in the restaurant.

Leisure Self