Name: InterContinental Perth City Centre
Address: 815 Hay Street, Perth, 6000, AU

10/10

Exceptional

21 Jun 2026

michael

Nice place to be at in Perth

Self

8/10

Excellent

18 Jun 2026

Michael

Had a great stay. Only real negative was the merchant service charge added to out credit card

10/10

Exceptional

14 Jun 2026

Jan

It was a lovely place to stay in the city

6/10

Pleasant

02 Jun 2026

Sarah

We stayed at the end of May and the room was SOOO hot. We were all sleeping with tshirts and no blankets.
We had our 1 year old with us and even with her nappies in a bin in the bathroom with the doors closed, the whole hotel room stunk of nappies the whole time (which we have not experienced in other hotels). There was only 1 bin (none provided in the bathroom) which was also an oversight.
When we arrived at the hotel, we were told to take a seat and “someone would be with us shortly” for check in. We waited ~30 minutes and even when the staff had no clients at the desk we were not called forward. When they finally checked us in, no explanation of the hotel and its amenities were given, and I had to request breakfast hours as e had breakfast included in our stay.
Overall very disappointing stay for the rating of the hotel.

Friends_and_family Family

10/10

Exceptional

30 May 2026

Rod

As with Intercontinental Hotels they are all good. Here in Perth the breakfast was excellent with all of the choices they had. It is located in a central position handy to everything in the city.

Partner

8/10

Excellent

30 May 2026

Lisa

Great amenities but surprised a 5 star hotel didn't have toothpaste in the bathroom...checkin experience was not great. Said we'd be called when room was ready but we didn't get a call. Had to chase it up...was told our bags were already in the room...they weren't. Complimentary glass of champagne on arrival a nice touch though!

Partner

10/10

Exceptional

25 May 2026

Luilyn

Spacious room for family of 4. Clean and comfortable. Staff are very helpful.

10/10

Exceptional

24 May 2026

Blessing

Such a great experience would recommend

Partner

10/10

Exceptional

24 May 2026

Diana

I felt like the team went above and beyond. I stayed 11 days and it was exceptional.

Self

8/10

Excellent

16 May 2026

Yifei

I booked a 1-night stay and a 3-night stay at Intercontinental. I couldn’t sleep the entire night during my first stay as there is a recurrent low frequency noise every hour that’s ON for 10 minutes in every hour. I feedback to the front desk but they have no clue about it. The next stay during my checkin I raised my concern again, the front desk this time tells me it could be the minibar and I can call them to turn it off. Later I heard it again in the evening and called up the manager, and indeed it’s the minibar!!!!!!!!!

If you are a light sleeper, remember to ask to TURN OFF MINIBAR in the room. It’s the first and only time I have encountered such noisy minibar in my entire life!!!!!!!!!!!!

Apart from the minibar noise, the rest is okay. The basic twin city view room is indeed small. If you need a cot, the cot can be folded up to save space. The cot is of good quality and one side of it can be lowered, making it easier to put your infant/toddler in.

There’s a safety hazard for the toddler in the room though - the rack below the TV, which has a sharp corner. If toddler runs in a room, can easily hit the corner and get injured.

The breakfast is okay. The buffet only has fruits, milk, cheese, pastry, oat. One ala carte item is included and we enjoyed it.

The carpark is next door. The short term parking bay in front of the hotel is often fully occupied. One can simply park at the Wilson Central Park carpark and get the parking ticket and bring it to the front desk.

Friends_and_family Family

10/10

Exceptional

03 May 2026

Jane

Very comfortable room with friendly helpful staff Convenient location to shopping district and convention centre

Self

8/10

Excellent

03 May 2026

Jerome

Bad noise insulation

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

Richard

Highly recommend this hotel. The staff were attentive, the rooms modern and clean. Great location too!

Friends_and_family Friends

6/10

Pleasant

31 Mar 2026

LAURA

Poor service across the board, from check in to the dining experience at Heno and Ray. Would not recommend or stay again.

Friends

8/10

Excellent

29 Mar 2026

Sanaz

Hotel is nice. Rooms are spacious and well lit. Staff are nice. Breakfast is nice. Nothing over the top. But a good stay.

Self

10/10

Exceptional

25 Mar 2026

Ian

Terrific hotel in the heart of Perth. Fabulous location, roomy comfortable rooms with great bathrooms. Excellent breakfast and onsite bars and restaurants. Lovely friendly and professional staff. Easy walking distance from stations, waterside, cultural centre and shops.

Partner

8/10

Excellent

22 Mar 2026

Demeter

Vallet parking excellent along with the friendly staff.
Room with view of cityscape very clean also.
The food, however, left a lot to be desired. Pizza was dry & tough and the hot food was cold and had to be sent back to be reheated, not a fresh one remade.

Partner

10/10

Exceptional

22 Mar 2026

Darren

Very clean and rooms are spacious with a comfy bed. Staff where very helpful

Partner

10/10

Exceptional

16 Mar 2026

Helen

Fabulous stay, perfect area to get to station and buses.
Definitely recommend…
Thanks Vincent for my birthday cake 🎂🎂

Partner

10/10

Exceptional

15 Mar 2026

Nigel

Top

Friends

10/10

Exceptional

14 Feb 2026

LINDA

Beautiful corner room, staff, super helpful and friendly

Leisure Self

2/10

Poor

26 Jan 2026

Fatime

The breakfast buffet very bad

Leisure Family

8/10

Excellent

24 Jan 2026

Rachelina

All good

Leisure Partner

10/10

Exceptional

20 Jan 2026

Linda

Modern hotel in center city. Very walkable to everything.

Leisure Partner

10/10

Exceptional

08 Jan 2026

Megan

The rooms are well appointed and have great views.

10/10

Exceptional

01 Jan 2026

George

Good breakfast, great staff and good quality room.

Leisure Partner

10/10

Exceptional

31 Dec 2025

Moana Cerise

Staff were so welcoming and friendly from check-in, to breakfast, the guys who opened the doors, room service and checkout. We will definitely stay again!

Leisure Partner

10/10

Exceptional

28 Dec 2025

Sha Li Audrey

Clean room

10/10

Exceptional

22 Dec 2025

John

Top quality hotel in a good central location.

10/10

Exceptional

22 Dec 2025

Alexandra Patricia

Lovely place. Central to everything. Friendly staff. Clean rooms

Friends_and_family Friends

10/10

Exceptional

19 Dec 2025

JO TAT BENJAMIN

The staff was very helpful and nice, room was spacious

Leisure Partner

6/10

Pleasant

16 Dec 2025

SHIVADHARSHAN

The property is too expensive, and the parking is very difficult and expensive compare to other similar hotels.

Leisure Family_with_children

10/10

Exceptional

14 Dec 2025

Alex

Excellent service. Staff are friendly

10/10

Exceptional

09 Dec 2025

Cynthia

Wonderful walkable location. Great staff

Leisure Partner

10/10

Exceptional

21 Nov 2025

Lew

Amazing staff and service. Very convenient to everything.

10/10

Exceptional

16 Nov 2025

Frank

- reception resolved booking problem in a gracious way
- hotel was happy to assist us with a mattress topper
- room was clean
- comfortable
- good airconditioning with temperature settable to half a degree
- good view
- good blockout curtains
- good tv and bose radio
- chaise longe, table and office chair in room were handy
- great bathroom
- great lighting
- fridge was good, but having a freezer in it would have been even better
- room service was good
- staff consistently worked at being helpful
- hotel was in a nice location in the city

10/10

Exceptional

18 Oct 2025

Desirene

Great spot

Leisure Self

10/10

Exceptional

20 Sep 2025

Lisa

What a fantastic hotel! Our room was so spacious, clean and modern. Exceptional views.
Breakfast was delicious, love that they have iced coffee already in a jug ready to go. Staff were friendly and courteous. Very happy we stayed here.

Leisure Partner

10/10

Exceptional

13 Sep 2025

Tony

.

10/10

Exceptional

06 Sep 2025

Jason

We had such a great stay at the InterContinental Perth. The staff were all super friendly and made us feel welcome from the start. The location is really convenient, right in the city, and our room was clean, comfortable, and had everything we needed.

They also surprised us with a little birthday cheesecake and chocolates for my partner, which was such a thoughtful touch and really made the stay extra special. We’ll definitely be coming back next time we’re in Perth.

Leisure Partner

10/10

Exceptional

21 Aug 2025

Robyn

We have stayed at this hotel many years now and always choose to celebrate our wedding anniversary here.
Staff food and decor are always excellent.
Highly recommend for a special occasion accommodation.
Location is also great.

Partner

10/10

Exceptional

20 Aug 2025

Julianne

Rooms were very quiet. Great position to walk to everything

Leisure Partner

10/10

Exceptional

11 Aug 2025

mayson

Great quiet location with comfortable bedding.

Service top notch, 24hr room service that was prompt and excellent veg options that were specifically made not your usual repetitive options most kitchens put out. Will definitely return.

Friends_and_family Family

10/10

Exceptional

05 Aug 2025

Verified traveler

Service was excellent and room was comfortable. Good location, central and easy access to shops. Only issue - the hotel has no on site parking, but they have affiliated carparks in the vicinity that’s 5-10 min by foot. Can be rather inconvenient in wet weather conditions. Valet and self park options both available.

Friends_and_family Family

8/10

Excellent

05 Aug 2025

Janet

The location of the hotel is excellent. It’s very convenient to walk to the shopping areas and there are many dining options around the hotel. All the staff is very friendly and helpful, especially Belle at the front desk and trainee Angelo who helped us with the luggage on the day of departure. The only drawback was that we were not given the type of room which we had booked until I had to highlight to the front desk and had it changed. It didn’t help after a very early arrival into Perth and would have expected a smoother check in. Nevertheless, we had a pleasant stay in the hotel.

Leisure Family

10/10

Exceptional

03 Aug 2025

Kellie

Lovely stay, wonderful breakfast

Friends_and_family Family

10/10

Exceptional

13 Jul 2025

Andrea

We absolutely loved our stay in your hotel. The hotel was spotlessly clean and smelt Devine when we first walked in. We were greeted by all staff with a smile and a friendly approach. We loved that the check in was easy and so quick. The room had amazing amenities and we had a beautiful stay and view from our room. We can’t wait to share this experience again soon. Thanks for an amazing stay

Leisure Friends

10/10

Exceptional

12 Jul 2025

Leopoldo

Exellent

Leisure Family

10/10

Exceptional

01 Jul 2025

Barry

Easy access to everything that we needed

Leisure Partner

10/10

Exceptional

29 Jun 2025

Alexandra

The staff is very helpful (thanks Ron for our reservations!), the location is very convenient, and the breakfast is delicious. Highly recommended.

Leisure Family

6/10

Pleasant

22 Jun 2025

Hoger

Didnt know it was an accessible room like nothing gave that away when booking. Went in to see it didnt have a bath or anything unlike the photos, siks, controls all super low and sutomatic door. Hotel staff were good tho nice service just the room was a major disappointment. Hotel itself not any amenities, no place to just sit back aside from a club you need to purchase access to or the gym. Luckily its central so many things within walking distance. Would we visit again? Probably not.

Leisure

6/10

Pleasant

01 Jun 2025

Doreen

Staff were excellent but the room amenities lack careful consideration e.g. soap was provided but no holder. Toilet does not have a bin.
Overall a good stay.

Leisure Family

8/10

Excellent

23 Apr 2025

Claire

Great location

Leisure Family

10/10

Exceptional

21 Apr 2025

Phil

.

Leisure

10/10

Exceptional

26 Mar 2025

Douglas

Exceptional service. A special thank you to Tom (concierge ) for arranging last minute transportation. Only down side is the limited dining on Sundays

Leisure Partner

10/10

Exceptional

23 Mar 2025

Simon

Staff were so lovely and accommodating for our anniversary. Received a kind card and complimentary wine. Friendly and helpful at breakfast too

Leisure Partner

10/10

Exceptional

17 Mar 2025

Leela

A lovely comfortable stay that was convenient to where we were needing to attend. Appreciated the late check-out.

Leisure Partner

10/10

Exceptional

25 Feb 2025

Fleur

The room was lovely and clean although small, the bathroom had beautiful smelling hand wash and shampoo. The breakfast was good as was the coffee. Staff were helpful and friendly. Convenient location for our stay.

Leisure Partner

10/10

Exceptional

08 Feb 2025

AKIRA

Verry convenient

Family

10/10

Exceptional

19 Jan 2025

Luis

Very enjoyable experience qnd breakfast was outstanding

10/10

Exceptional

13 Jan 2025

Willie

Its great location is very accessible. Friendly staff and the hotel clean and tidy.

Leisure Family

10/10

Exceptional

12 Jan 2025

Kaylee

Amazing modern, clean hotel in a great location

Booked a kid free night at the intercontinental. It was only for 1 night but wish we could have stayed longer!
Very clean, modern, classy hotel. The breakfast was absolutely amazing. We will definitely be back and will recommend to others.

Partner

6/10

Pleasant

01 Jan 2025

Verified traveler

Junior Suite not worth the price tag. Room that faces the ugly side of Perth and one big window faces a wall. They should at least Paint something on the wall. Gym didn’t have any wipes. Toilet role holder loose in the junior suite. Intercontinental club pretty $#!+ nothing special about it. No wow factor for price tag. Great location and staff very friendly, although security needs to remember where the scissors are!

Partner

10/10

Exceptional

21 Dec 2024

Christopher

The hotel was excellent, the staff and facilities were top class.
The reception staff were amazing making our stay so easy, thanks goes out especially to Belle .
We booked a club room which I would recommend.

Leisure Partner

10/10

Exceptional

13 Dec 2024

Susanne J

Short and sweet

Lovely room and recommend the buffet breakfast

Partner

10/10

Exceptional

12 Dec 2024

Boon Lee

It was wonderful from the time of entering with the ever friendly staff. Am grateful for the clean kettle (finally a metal one and not cheap plastic ones) after a few nights at lower end accomodation in remote scenic areas.

The room was not as big as I imagine, but we still managed to find space to open 3 full size luggages and have the couch and roller chair to seat on.

Wardrobe space is good and the rack framing the TV provided extra space to place miscellaneous stuff.

Toilet has a frosted door so more than one person can use it as well as the basin or bath at the same time.

Convenient location, with many restaurants a short walk away Highly recommended.

Leisure Family

10/10

Exceptional

19 Oct 2024

Rachael

My new favorite hotel in Perth, if I had to have a fault it would be the speed of service in the restaurant, but everything else was top notch

Leisure Partner

10/10

Exceptional

17 Oct 2024

Dong Hwa

It was great!! Highly recommend for family trip

Friends_and_family Family

6/10

Pleasant

15 Oct 2024

Netvault

Local facilities and staff are fantastic
If you need to deal with the intercontinental call center though that's completely different, i would rate them 1 star at best

Business Self

10/10

Exceptional

12 Oct 2024

Verified traveler

Fabulous hotel

Fabulous hotel with amazing staff

Partner

10/10

Exceptional

09 Oct 2024

Thu Kuang Jeffrey

Must stay

Leisure Family

6/10

Pleasant

04 Oct 2024

Sean

Small rooms and old

Hotel is very old and in need up renovating. Rooms are tiny!

Business

10/10

Exceptional

28 Sep 2024

Marija

Very nice

Leisure Family

10/10

Exceptional

19 Sep 2024

Vozza

Good Location. Staffs are helpful. Room is clean and nice.

Leisure Family_with_children

10/10

Exceptional

01 Sep 2024

Colleen

Very close to the covered parking. Staff are very helpful and friendly. Room is clean and comfortable.

Leisure Family_with_children

10/10

Exceptional

10 Aug 2024

Hayley

We had a lovely time - breakfast was nice.

Partner

10/10

Exceptional

20 Jul 2024

Phillip

The coffee machine we could not work. Otherwise excellent. I see they have double charged the room. I will wait to see if it goes through.
The staff are friendly and attentive. Very good.

Leisure Partner

10/10

Exceptional

13 Jul 2024

Karen

Intercontinental never disappoints. Perth hotel is lovely. Staff quick & efficient & super friendly. Room was spotless & bed perfect. Super comfy. Not a fan of feather/down pillows but that’s a personal preference. Buffet breakfast was excellent and the barista coffee the best we had our whole trip. Highly recommend.

Leisure Partner

8/10

Excellent

09 Jul 2024

Tony

.

Leisure

10/10

Exceptional

08 Jul 2024

Wei Fong

All is good

Leisure Family

8/10

Excellent

07 Jul 2024

Kym

Very clean, staff professional and friendly, especially on arrival.Had to connect own phone to chromecast in room, was not working so had limited channels, expected more for the room price, should not have to use own phone, very disappointed in this as was looking forward to relaxing with some movies. Only 2 towels in room for 4 people. Order room service and got 1 knife and fork, no spoons for 2 cheesecakes when rang reception and explained they couldn’t see the problem. Second room card was not activated, was in a rush and got stuck in lift with other guests going up and down to different levels. Overall was nice stay, just some little things that disappointed.

Leisure Family

10/10

Exceptional

06 Jul 2024

Michelle

Everything about our stay was phenomenal from check-in to check-out. We had an amazing stay and hope to visit again in the near future. This will be our go-to place in the city when we want a staycation.

Leisure Family_with_children

10/10

Exceptional

05 Jul 2024

Karen

Great location for a Perth visit. I’d highly recommend. Buffet breakfast was excellent (including the coffee!)

Leisure Partner

8/10

Excellent

21 Jun 2024

Verified traveler

Location was good. Just 5-10 mins walk to the main shopping area. Some cafes around but not many restaurants. Buffet breakfast at the hotel was good. Staff were friendly. Parking is not at the hotel but at nearby carpark for AUD40 a day.
Room was nice but the bathroom was separated by glass, so not very good for those who prefer privacy and for those who like to have the room dark when they sleep, the lights in the bathroom lighs steam into the bedroom.

Friends_and_family Family

10/10

Exceptional

03 Jun 2024

Karolyn

Stay here!

Beautiful hotel, lovely helpful and friendly staff

Business

8/10

Excellent

25 May 2024

John

The room was a good size and the staff were extremely helpful.

Leisure Partner

10/10

Exceptional

27 Apr 2024

Ian

Excellent stay. Very well appointed room.

Leisure Friends

10/10

Exceptional

11 Apr 2024

Hannah

Welcoming staff. Comfortable rooms. Great buffet breakfast.

Friends_and_family Family

10/10

Exceptional

01 Apr 2024

David

Room was beautifully furnished and designed. Loved the buffet breakfast and the rooftop / atrium bar!!

10/10

Exceptional

18 Mar 2024

Moses

Stayed here for three nights. Room was spacious and clean with good amenities. Good location within Perth CBD, with several good shopping and eating options, including the hotel’s restaurant (Ascua), in its vicinity. Loved the breakfast too. They served quality food, even though the spread was not big. Children aged 6 and below eat for free. I also loved the service provided by the hotel staff. They always served with a friendly smile.

Leisure Family_with_children

10/10

Exceptional

25 Feb 2024

Jeremy

Great hotel

Business_and_leisure Self

10/10

Exceptional

09 Feb 2024

Heloise

Fabulous

Leisure Family

10/10

Exceptional

24 Jan 2024

Anthony

Enjoyed our stay, staff were excellent and very accomodating. Great location.

Leisure

10/10

Exceptional

28 Dec 2023

Sue

Best hotel

Stayed 2 night's over Christmas period 2023.We have stayed in many hotels in WA and this for us was by far the best. Friendly helpful staff, rooms very clean, bed comfortable, bathroom excellent would recommend. We will always stay when in Perth

Partner

10/10

Exceptional

21 Dec 2023

Valentina

Amazing hotel, close proximity to everything. Staff are wonderful. We had the best time. Thank you Intercontinental. We’ll be back.

Leisure Family_with_children

10/10

Exceptional

17 Dec 2023

Patricia

Staff very helpful.lovely stay close to everything.

Partner

8/10

Excellent

14 Dec 2023

Eddie

Great hotel Poor house keeping

Great location, great food, great service etc but terrible housekeeping reminiscent of a 3 star hotel

Friends_and_family Family

10/10

Exceptional

08 Dec 2023

christine

Great location and service.

Business_and_leisure Partner

10/10

Exceptional

02 Dec 2023

John

The InterContinental Perth City Centre is a beautiful hotel with great staff and facilities.
The beds are super comfortable and to rooms are beautiful with everything you need.
Property is located in a great location with lots of shops, restaurants and everything else.
We will definitely be back. 10/10 guys, and thank you once again for a beautiful stay.

Leisure Family_with_children

10/10

Exceptional

27 Nov 2023

Wong

The room was clean and new.

Leisure Family_with_children