Name: Mercure Perth On Hay
Address: 417 Hay Street, 417, Perth, 6000, AU

8/10

Excellent

04 Aug 2026

Malcolm

Staff very helpful good position thus happy

6/10

Pleasant

02 Aug 2026

Nancy

Its location is OK. Within walking distance to the Perth Mint and other downtown attractions. However not much choices for coffee or quick bite especially early in the morning or weekends when all the nearby offices are closed.
Saw some small cockroaches running around in the room and if you open the balcony door for some fresh air, outside can be very noisy. People talking loudly in the street, garbage trucks and helicopter hovering over the hospital nearby in the middle of the night.

10/10

Exceptional

31 Jul 2026

Amy

Great location, lovely staff and overall great stay! Would happily visit again.

10/10

Exceptional

07 Jul 2026

Sandra

A great 2 night stay. Very congenial staff. Complementary room upgrade. Easy and delicious buffet breakfast.

Self

10/10

Exceptional

22 Jun 2026

Renae

Good location and easy check in.

Partner

8/10

Excellent

20 Jun 2026

Peter

Great location, close to RPH. Fantastic having restaraunt and room service options.

Unfortunately did not have a book with Room Service Menu.
Service in Restraunt breakfast could have been better. I was seated then order not taken, had to get up and asked for order to be taken. Only ordered takeaway coffee in the end instead of full breakfast and 2 coffees.

Self

10/10

Exceptional

20 Jun 2026

Georgios

Great location with large room and comfortable bed…staff very friendly and super helpful too! Wifi and elevators were also great!

Partner

6/10

Pleasant

19 Jun 2026

Julian

It's odd, only a fortnight later on the same night of the week and a very different experience.
Upgraded on arrival (sounds great), however in the end the room was dark less impressive then feeling upgraded.
Bathroom was grimey, balcony room made more noise then previous visit.
At breakfast first plate and bowl for the buffet were both caked in old food crud.
Unfortunately, not worth returning.

Friends_and_family Family

8/10

Excellent

06 Jun 2026

Julian

Comfortable night stay, planning to stay again soon. Convenient location away from hustle and bustle.

Friends_and_family Family

6/10

Pleasant

01 Jun 2026

Ray

Hotel was fine with off street parking. Great location, only 10 minute walk to Murray Street and pubs. Quiet during the night. Air-conditioned worked well and TV reception was excellent. Room smelt a bit musky and it was an old style room but overall good value for money at $150 per night.

Partner

10/10

Exceptional

19 May 2026

tanya

Comfortable and good location

6/10

Pleasant

09 May 2026

Mark

The room was clean, if a little dated. Expected to see some water in the fridge, and maybe some toothpaste provided, but that wasn't the case. Bed was quite comfortable. Conveniently located near Perth CBD.
Niggles - USB charger on the GPO didn't work, reception staff member threw my credit card on the bench instead of handing it back to me (I had handed it to him), and the bedside light turned on and off if you moved in bed - might have a loose connection somewhere. Little bit noisy with other guests banging doors, but which hotel doesn't have this issue?

Partner

4/10

Poor

08 May 2026

Rafael

At check-in there was only 1 person. He had to attend to a gust and that took 20 mintes while I had to wait to be attended. I asked if he was the only person on the counter and he said that there was another in the office - but that person never came out to assist the back-log of people waiting. The restautant was no better. 1 staff member who took orders and then had to also do room service deliveries!!! So the restaurant service was non-existant when he was devivering room service. Very pleasant staff delivering a very poor level of customer servcie. I think it is a management issue (cost cutting) and not just a staff attitude problem. The room had very little furniture despite being a deluxe room. Aprt from the desk and chair, it had 1 lounge chair (not even a small couch or a sofa table). Not reflective for the price one pays for a deluxe room. The room also had silverfish, in the bathroom, by the coffee making table and bed. This property needs a full review.

Business

10/10

Exceptional

29 Apr 2026

Warlito

I'ts my 2nd stay there and so far so good to me.I'm so comfortable on my stay

Self

8/10

Excellent

24 Apr 2026

Leonard

A little bit run down needs refurbishing small, but adequate close to City.

Friends_and_family Family

8/10

Excellent

12 Apr 2026

Tristan

.

Self

10/10

Exceptional

09 Apr 2026

Melissa

Great location

10/10

Exceptional

09 Apr 2026

Tristan

.

Self

8/10

Excellent

31 Mar 2026

Benedict

Housekeeping could have been better. Upon returning to my room after a long day, the housekeeping staff had cleaned the main sleeping area, and the bed was made. However, trash in the garbage can in the washroom was not taken out.

Self

6/10

Pleasant

01 Mar 2026

Martyn Douglas

A nice hotel for people on a budget, but it certaainly does need a refurb. While everythinf was perfectly functional it was very dated. Breakfast was good value and well presented. The location was good and easy for busses and trains.

Partner

8/10

Excellent

15 Feb 2026

Erin

Great location, stayed for a night and check in was so easy

Self

10/10

Exceptional

12 Feb 2026

Rejieli

Yes

Self

6/10

Pleasant

21 Jan 2026

Colin

Not enough parking facilities. Paying for parking elsewhere was very expensive

Partner

10/10

Exceptional

12 Jan 2026

Lilly

Room was clean, toilet roll holders were broken and shower leaked. Cupboard were fridge was in needs cleaning, there was alot of built up dust

Friends_and_family Family

8/10

Excellent

10 Jan 2026

Paul

Clean. Inner CBD and close to hospital. Very helpful staff

Self

10/10

Exceptional

05 Jan 2026

Emily

Clean room. Cozy bed. Excellent location. Nearby the river, shops, restaurants and convenience stores.

Leisure Family

10/10

Exceptional

04 Jan 2026

Marea

great view from room, helpful staff everywhere, front desk, room staff and restaurant

Self

8/10

Excellent

02 Jan 2026

Mark

Room clean
Air conditioner noisey
But all good

10/10

Exceptional

26 Dec 2025

Belinda

Clean room, and the staff was exceptionally friendly, very pleased thankyou

Leisure Family_with_children

6/10

Pleasant

20 Dec 2025

shawn

The \"king size\" bed is just 2 twin mattresses pushed together.

Leisure Partner

10/10

Exceptional

03 Dec 2025

Christopher

Have stayed here every 2 weeks for 6 years I’m not going anywhere else

8/10

Excellent

27 Nov 2025

Adam

Room was always clean by the time I returned from my day out.

Business

6/10

Pleasant

25 Nov 2025

david

A bit rough round the edges. USB power points didnt work. Some dirty marks in bathroom needed cleaning. Toilet in reception out of action for 24 hrs due to poo 💩 all over the floor - is it residents only toilet?
Bar staff and reception staff very friendly. Food and beer good. Good location near coffee bars and mini markers.

Partner

10/10

Exceptional

24 Nov 2025

Graham

The staff were great despite it being a very busy time for them with Ashes Test Match going on. Check-in was very smooth and the room was perfect for my needs.

Self

8/10

Excellent

14 Nov 2025

Karen

The hotel is old but comfortable. Walking distance to everything. The house keeping could be better. We were left with no toilet paper or soap on two days. The staff were very friendly and helpful though. Overall a good stay.

Partner

8/10

Excellent

14 Oct 2025

Kailash

Bathroom for room 815 was not cleaned well before check in. There was some scum and dirt in the walls, and soap resudual stains as well.

Leisure Self

6/10

Pleasant

08 Oct 2025

Joan

Very overpriced for facilities offered.
I received a parking fine because parking at hotel was full.
Room was clean.

Leisure Family

2/10

Poor

26 Sep 2025

Angelique

Glasses and cups in room were not washed properly. Some staff seemed to care very little.
Carpet dusty. Bathroom worn and dated.

Leisure

8/10

Excellent

23 Sep 2025

Tammy

Room was clean and tidy and comfortable. The meals were not up to expectation, had lunch and dinner there. Service was quite poor for drinks, coffees and meals. Had to wait for long times to get served. We didn’t bother having breakfast there and went elsewhere.

Friends_and_family Family

4/10

Poor

19 Sep 2025

Shane

Renovate or Detonate

The room was over priced by $110/night The sofa foot was fixed , but the block off wood stuck out 75mm to 100mm just enough to stub your toes on.the bathroom was well dated. No vanity / cupboard storage. The light fitting over where your suitcase is stored was completely smash so you couldn't see inside the suitcase.

Self

10/10

Exceptional

11 Sep 2025

Robert

Tanks for a most pleasant night. The overnight stay was great, we thoroughly enjoyed it .

Partner

8/10

Excellent

03 Sep 2025

Helen

Great location.

Leisure Family

8/10

Excellent

28 Aug 2025

Juanita

The facilities are getting old and tired but the restaurant was good and the staff were lovely

4/10

Poor

19 Aug 2025

Gregory Frank

The rooms are extremely run down and very basic. Everything is clearly on the cheap and nasty side. Stained couches, bath tubs flaking paint, dirty stained refrigerator. The toilet paper supplied was worse than the Perth public toilets. The food buffet was good.

Leisure Partner

10/10

Exceptional

18 Aug 2025

Matthew

Plenty of good options available and a comfy bed, what more could you ask for. ⭐️⭐️⭐️⭐️⭐️

Business Self

4/10

Poor

12 Aug 2025

Andrew

Tired rooms, especially bathrooms. Poor value

This hotel is really tired and is situated in the 'ghetto' end of Perth.
I had to change room because there was only a trickle of water from the shower (and no temp control). And when I tried to report it, the phone was faulty.
Bathrooms and fittings are original (1985).
For the price they charge, its an awful option. Never again

Business

10/10

Exceptional

09 Aug 2025

Christopher

The staff were excellent when we requested an upgrade to our room.

6/10

Pleasant

03 Aug 2025

Allen

When the cost of additional buffet breakfast is 30 bucks per person, at the very least the food should be hot and not just luke warm. Decor in the room was very poor. Renovations must be long overdue.

Leisure Partner

6/10

Pleasant

31 Jul 2025

Nadia

Great central location, within the free CAT zone, with a bus stop right in front of the hotel and only a 5-minute walk from the train station. The staff were friendly and helpful, and I was pleasantly surprised with a room upgrade at check-in. The room was spacious, featured a balcony, and offered a nice open view.
While the stay was comfortable, the hotel would benefit from some renovations, particularly in the bathroom.

Leisure Self

8/10

Excellent

27 Jul 2025

Joe

Property ready for an upgrade as its looking a bit tired, particulalry the bathroom

Leisure Partner

10/10

Exceptional

20 Jul 2025

Daniel

Satistfied

10/10

Exceptional

14 Jul 2025

Ruya

It was clean and was in a good area close to lots of activities

Leisure Partner

6/10

Pleasant

12 Jul 2025

Took Tai

Advantages: Good location and spacious room.
Disadvantages: Poor management of hotel facilities. Shower by standing in bathtub with clogged drain, which was unacceptable. Cleaners incompetent and failed to carry out their job. Returned to room in evening and had to alert duty receptionist, which showed lack of cleaning supervision.
Check out staff requires better training.

Leisure Partner

6/10

Pleasant

09 Jul 2025

Ngan Ying Eva

The bathtub looks dirty. Some black spots on the bathtub.

Leisure Partner

8/10

Excellent

29 Jun 2025

Andrew

Rather convenient location to walk cbd Perth. Only downside is shower had a bath?

Leisure Family

8/10

Excellent

25 Jun 2025

Isla

Great value for money. Huge room, and buffet breakfast was included and had great variety. Reception staff were very friendly and the check in/check out process was super easy!

Leisure Partner

6/10

Pleasant

05 Jun 2025

Dayna

Mercure on Hay is a convenient location. Staff great on arrival and not to far to walk into town. Good restaurant available downstairs.
Rooms need a revamp but old and tired looking.
Didn't like I got charged an additional $40 at check-out for paying using a credit card and got told it was a booking fee from Expedia. Thankfully the checkout clerk advised that was incorrect and refunded it. If he wasn't there we wouldn't have known and been charged the extra.

Business Partner

6/10

Pleasant

06 May 2025

Darren

The staff were excellent, friendly and helpful.
the outside envirnoment was unsafe at times with drunks and people sleeping rough.

Business Partner

8/10

Excellent

03 May 2025

Mark

Staff went above to give great service. Is getting quite old but furnishings are new. Pizzas were very tasty & happy hour was great. Location is great.

Friends_and_family Friends

10/10

Exceptional

20 Apr 2025

Madelaine

I could not fault anything about my stay. I only wish I had been staying for longer. The room was immaculate and the staff were very helpful. Thank you.

Leisure Self

4/10

Poor

20 Apr 2025

Adrian

Not sure how a room is sold to customers where the cold water to the shower does not work.
It then begs the question as to if the shower was cleaned prior to my arrival. Was advised it would be fixed…wasn’t.
Two nights with no shower facilities in a 4 Star Hotel….

Self

10/10

Exceptional

19 Apr 2025

Eva

Arrived to check in and was greeted from an amazing guy behind the desk who showed us how to use the kiosk to check in, absolutely great service, didnt catch his name tho. Loved how convenient the hotel was for us as we enjoyed dinner at kickn in seafood place.
The morning buffet breakfast was also really delicious.

Leisure Partner

10/10

Exceptional

06 Apr 2025

Rachel

Lovely staff. Really helpful and accomodating.

Leisure Family

4/10

Poor

31 Mar 2025

Chris

Very Disappointing Hotel Stay

My room was in extremely poor condition. Although management claimed that renovations were underway, I saw no evidence of this. The bathroom was particularly unhygienic—the bathtub was dirty and stained, while the floor tiles’ grout, which should have been light grey, was nearly black. Several fittings were loose on the walls, and the shower tap was loose, allowing water to enter into the wall.

On the first day of our stay, my wife suffered from food poisoning and required medical attention from a nurse. As compensation, the hotel offered us six complimentary breakfasts. However, given our experience, we were unwilling to risk further illness and chose to dine elsewhere instead.

Additionally, we prefer having breakfast in our room, but this hotel does not offer in-room breakfast service, which was an inconvenience.

Overall, our experience was disappointing, and we expected a much higher standard of cleanliness and service.

Business

10/10

Exceptional

31 Mar 2025

Julio

Great location! AWESOME STAFF!

Leisure Family

6/10

Pleasant

30 Mar 2025

William

Our stay at the Mercure was ok - a very old building - no microwave - drinking glasses, cutlery and plates in the room - Loved the buffet breakfast but the other meals were poor options and size of meals were very small - The staff were very friendly

6/10

Pleasant

25 Mar 2025

bradley

no parking
shower head very loose - had to lock in place myself
bathroom very dated
air conditioning quite noisy

Business_and_leisure Partner

2/10

Poor

20 Mar 2025

Tanatswa

Wasn’t anything like the pictures

Leisure Partner

6/10

Pleasant

17 Mar 2025

Rachel

Building in poor condition. Desperately needs a renovation. Room was spacious but tiles need replacing, showerhead leaking, bathroom sink stained, countertops scratched and poorly patched. In general disrepair.

Business Self

10/10

Exceptional

13 Mar 2025

Craig

Good

Business Self

8/10

Excellent

10 Mar 2025

RAJ

Lack of car parking

6/10

Pleasant

09 Mar 2025

Lesley

On arrival, the member of staff was lovely, however, I did NOT like the self check- in. A four star hotel should not have such an impersonal first impression. The room itself, although was clean, it was tired and very dated.
The shower was ample, but again could be doing with a little tlc.

Leisure Partner

10/10

Exceptional

08 Mar 2025

Andrew

It’s good value and the staff friendly I had two meal and they very good the Caesar salad first rate

Business Self

10/10

Exceptional

06 Mar 2025

Carolina

Hotel is closed to shops and restaurants. Staff were helpful. Restaurants food is tasty and reasonable price. I am staying there again next month April 2025

Leisure Self

10/10

Exceptional

05 Mar 2025

Michael

Great spot

8/10

Excellent

03 Mar 2025

Robert

The accommodation or many accommodations just fills at ease when looking for them.

6/10

Pleasant

01 Mar 2025

Russell

Food options plain and limited
dinner and breakfast both struggled to finish
Rooms clean but basic

Leisure Family

10/10

Exceptional

27 Feb 2025

Andrew

Very good service and great food.

Leisure Partner

10/10

Exceptional

26 Feb 2025

Terry

Everything was easily accessible

8/10

Excellent

23 Feb 2025

Ken

Good but street road works spoiled the experience

Leisure Partner

8/10

Excellent

22 Feb 2025

rob

The bath was not clean , there were somebody’s hair around the edges
The Plug did not fit properly

10/10

Exceptional

21 Feb 2025

Bruce

Great service

Leisure Partner

8/10

Excellent

18 Feb 2025

Agnes

Choice of having balcony was good. It's small but at least gives opportunity to sit out in fresh air.

Leisure Friends

10/10

Exceptional

13 Feb 2025

Lyndal

Great location

Leisure Family

8/10

Excellent

12 Feb 2025

Andrew

Handy location walkable to the malls and good eateries,comfortable room clean good bed

Business Self

4/10

Poor

19 Jan 2025

MICHAEL ANDREW

Very old; there are more affordable options.
5–6 drink bottles of trash were discovered beneath the bed.
The conditions of the hair and soup mount to the bathroom were vacant.
The halls are really odorous.
The staff's friendliness did not surprise me.

Leisure Self

10/10

Exceptional

17 Jan 2025

Andrew

All good much obligex

Leisure Family

8/10

Excellent

12 Jan 2025

Christopher

Noisy rooms are a bit outdated

Leisure Partner

8/10

Excellent

11 Jan 2025

Peter

For a old building. Was plesant

Leisure Self

4/10

Poor

01 Jan 2025

Selina

It was cleaned to an ok standard but is in need of updating. The restaurant is very slow service with below average food and high prices but the breakfast is really good.
The service is awful!! 24 hour reception took 27 calls prior to answering and was then told to come to reception to collect extra coffee/sugar because only one staff on duty.
Check in and check was simple and efficient using self check in.
Far too highly priced even for NYE for condition and service levels.

Leisure Friends

6/10

Pleasant

31 Dec 2024

Gene

The most disappointing thing about our stay was that they had acknowledged my request for adjoining rooms, as I was travelling with my elderly mum, back in August. Turning up for check-in I'm told by the manager that they'd overbooked and we could either have cheaper adjoining rooms with no balcony, or 2 separate rooms with balconies. I would think that once the hotel acknowledges your request for a specific room type, they would then reserve it for you. If it's the case where they're unable to reserve the room, then at the very least to inform us prior to arrival that they can't honour the request. After a heated exchange with the manager who decided that my 73 year old mum was accusing him of cheating us, to which he threatened to cancel our booking altogether, I de-escalated the situation, with him finally upgrading our rooms to King with balconies side by side and free breakfasts. So although the solution was favourable to us in the end, it was unfortunate to have travelled all the way we did to encounter this issue on check-in. It did leave a sour taste when having any interaction with the staff. The rooms themselves were dated and in need of renovations. Stains in the toilet, a constantly running cistern, a quarter panel bathtub shower which sprayed water everywhere. The balcony door was broken and unable to be locked. The air conditioner had a mind of its own and was either freezing cold or blowing hot air. Housekeeping didn't replace used coffee cups. The list goes on

Leisure Family

6/10

Pleasant

24 Dec 2024

Nadeeka De

The rooms are not clean enough, good location but expensive parking

10/10

Exceptional

15 Dec 2024

Terry

Excellent location

10/10

Exceptional

13 Dec 2024

Sheena

Great place

Leisure Self

8/10

Excellent

12 Dec 2024

James

Convenient

Leisure Partner

8/10

Excellent

29 Nov 2024

David

Great location, just an old property with limited parking spaces.

Business Self

10/10

Exceptional

24 Nov 2024

Geoffrey

Comfortable and clean

We had a one night stay - the staff were friendly, check in was easy, the cafe/restaurant made great coffee!

The bathroom was old style, but clean, the bed was super comfy.

Our room looked across to a park.

Partner

10/10

Exceptional

23 Nov 2024

Craig

What you need

A convenient place to stay in the Perth CBD. The service was great at accommodating my requests. Would stay there again.

Self

2/10

Poor

19 Nov 2024

Hayley

No parking available for all guests
Room Service was 1.5 hours late
Room smelled of bleach
Elevator smelled of smoke
Just an awful experience overall
Will never return

Business Self

10/10

Exceptional

13 Nov 2024

gareth

Friendly staff and standard late check out was great

Partner