Name: Metro Hotel Perth City
Address: 200 Hay Street, 200, East Perth, WA6004, AU

10/10

Exceptional

30 Jul 2026

Stephen

Great stay, clean and comfortable, secure parking, easy walk through the city, lots of food to choose from close to location.

8/10

Excellent

09 Jul 2026

Chiow Leng Winston

Quick check in for this hotel. Room was clean but sometimes the tea bags are not replenished. Bed is too soft for my room; other rooms may be ok. Have good parking within and outside of the hotel.there are Chinese, Vietnamese and a middle eastern eateries nearby and also pizza place around the corner

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Graziella Mae

parking area is not enough

Family_with_children

6/10

Pleasant

01 Jul 2026

Debbie

Pleasant very good front desk staff . Though basic. Accomodation very clean.

Partner

2/10

Poor

28 Jun 2026

Nicole

Was blacklisted just because the police came to speak to a visitor in had when im a regular it's pretty sad considering it's a pretty awesome place

Family

2/10

Poor

30 May 2026

david

Over priced unclean smelly.
Never going back

8/10

Excellent

27 May 2026

Clint

Simple tidy comfy

Self

10/10

Exceptional

23 May 2026

Felix

This is our 2nd time in this hotel and same exact room number in our 1st checked in. What we like here is our car is safe and the no charge for parking fee. The staff attitude to costumer is excellent.

10/10

Exceptional

11 May 2026

Felix

B

8/10

Excellent

23 Apr 2026

Ian

Location is great the free cat bus is just out the front , or you can walk 10 minutes to be in the mall.one of the few that has free parking at the hotel .

Partner

10/10

Exceptional

22 Apr 2026

Abdul-Basit

The staff member was very polite and welcoming with great service

6/10

Pleasant

11 Apr 2026

Paulo

Good location and fairly clean.

Self

6/10

Pleasant

04 Apr 2026

Tsoake

Parking safe inside

Self

4/10

Poor

29 Mar 2026

Andrew David

every night's sleep was interrupted by noisy neighbors screaming and slamming doors or a crying baby all night
also the photo of the hotel was not the hotel I stayed at

Self

8/10

Excellent

14 Mar 2026

Steven

Good location, with free buses nearby and easy walk to WACA and restaurants. Room was clean and a good size and breakfast was a reasonable price. Didn't have a car but free onsite parking would be a plus if I did.

Partner

8/10

Excellent

28 Feb 2026

Michael

A basic hotel but large room and all the necessary facilities. Excellent value for Perth and friendly staff. 10 minutes walk to city centre but close to the river and sports facilities.
On what appears to be a main road but very quiet even when there was a match at the nearby stadium.

Partner

2/10

Poor

17 Feb 2026

Nicholas

Did not support me

Self

8/10

Excellent

05 Feb 2026

Darren

Room was fairly clean. Staff were great.
Just odd to see drug affected pedestrians walking in from the street to sit in the lobby and charge their mobile phones.this is not the comfort and value id expect. It was my first time at tbos place.

Leisure Self

6/10

Pleasant

02 Feb 2026

Pamela

staff are good and friendly, facilities are average but suited to price.

Leisure Partner

4/10

Poor

26 Jan 2026

Yvonne

The soap and gel containers in the room did not work. I had to ask twice before someone came to fix. There were no spoons, cutlery, cup saucers for making tea. There were coffee rings on the bench tops. There was no evacuation details in case of fire in the room (or anywhere visible in the building) and no info about how to contact front desk reception. No info in the room about Perth or what to see near by.

Business_and_leisure Self

4/10

Poor

22 Jan 2026

Lei

The hotel had scheduled a examination of the electricity system for one hour during my stay. I was only informed that the electricity was to be shut down and that I had to bring my luggage down the lift within 5 mins. This happened on the 23/1/2026.

I had knee problem and struggled to climb down 10 flight of stairs from the 5th floor to the ground level. The hotel has a responsibility and duty for all guests to enjoy peace, safety and the duty of care that any maintenance that is to be carried out must be effectively and properly communicated to all guests.

If I were to suffer an injury due to my knee problem would the hotel be willing to take responsibility for my medical costs and all related pain and trauma? The hotel has failed to comply with the occupational and safety hazards within the law and legislation for the operation of a hotel.

I shared my experience with the staff on duty by the name of Agar who assured me that she will report the details of my experience and my expectation in receiving a formal reply from the top management.

The incident that happened is totally unacceptable and I will be prepared to report my experience to Consumer Affairs and the Ombudsman.

Self

8/10

Excellent

18 Jan 2026

Terence

Parking was easy, the room was clean and well appointed, the hotel was dated but clean and well maintained.

Leisure Self

2/10

Poor

17 Dec 2025

Robert E

I am surprised this hotel has as high of a review as it does. I stayed here for one night, and even that was too much. Cleanliness needs to be improved. My bathroom floor was sticky and the carpeting in my room seemed as if it needed a thorough vacuuming. Other than that, I can’t find much fault with the cleanliness. I just wore flip flops in the room and dealt with it. The real problem with this hotel is that it seems to be full of locals seeking temporary or transient housing. As I was checking in, there was what appeared to be an unhoused woman with a very unkempt appearance checking into the hotel wearing clothes that looked like they hadn’t been washed in weeks. She was barefoot, which is very unhygienic and poses a potential health risk. Other hotel guests coming and going seemed inebriated or high as a kite. I commented to the hotel reception about this and they didn’t want to answer, knowing full well that there is a clear problem. If my rate had been refundable, I would have left and found another option. In my opinion, this is not a suitable hotel for tourists.

6/10

Pleasant

12 Dec 2025

Trevor

Ordered bacon & eggs. Only received eggs!
Issue was remedied but I wasn’t impressed that you could stuff up bacon & eggs!

Business_and_leisure

8/10

Excellent

08 Dec 2025

Paul

Convenient location for Perth Stadium- only 1 lift working!

Leisure Friends

10/10

Exceptional

06 Dec 2025

R. Elizabeth

Breakfast was ok , not much varietyt, but great coffee.

Business Family

6/10

Pleasant

03 Dec 2025

Martin

Room looked tired and needs a good referb
Needs a safe in the room
Smoke detector covered
Staff excellent

Leisure Partner

2/10

Poor

02 Dec 2025

Joseph

Awful, uncomfy, dingy

Friends_and_family Friends

2/10

Poor

29 Nov 2025

Neal

Possibly the worst hotel I've ever stopped at. It was dirty, the showers were absolutely freezing or boiling hot, the bedding was shocking, and there were some very interesting characters stopping there.

Friends_and_family Friends

6/10

Pleasant

26 Nov 2025

Andrew

Not the vest ,but not the worst I've ever stayed at. Surrounding area quite grim with most shops and restaurants closed and up for sale.
Room tidy enough, but in general is outdated and needs a refit.
Staff friendly and helpful is the one bright spot.
All in all would i stay again? Unlikely, but this is not a mark against the staff, who as i said before couldn't do enough to help.

8/10

Excellent

23 Nov 2025

yvonne

Parking

Leisure Partner

10/10

Exceptional

19 Nov 2025

Daniel

This is a convenient hotel to stay at, but it always seems difficult to set the price to stay here. It seems to vary for whimsical reasons.

Business Family

6/10

Pleasant

16 Nov 2025

Keith

Fresh carpet was nice.

Business_and_leisure Self

10/10

Exceptional

16 Nov 2025

Sonny

Great and awesome hotel to stay at thanks for the hospitality

4/10

Poor

16 Nov 2025

Dianne

The hotel is nothing like the advertisements. It is an older hotel and the rooms don’t appear to been upgraded for decades. When I arrived the after hours security bell wasn’t working. One of the lifts wasn’t working. My room was very very dated. The bedside cabinets had had the drawers removed. The couch in the room was covered with ugly stains. I asked to be moved to a better room. The staff did kindly move me. However, it was to a bigger room, but still with broken furniture and a stained couch. People were smoking in the room near me and the corridor stunk. The lift doors were either rusty or had blood on them. I wasn’t expecting a flash hotel, but I was expecting clean with unbroken furniture. On the plus side, the bed was comfortable and clean.

Leisure Self

6/10

Pleasant

12 Nov 2025

Blake

Thanks

10/10

Exceptional

10 Nov 2025

Ethel

The room was spotless and very spacious.

Partner

2/10

Poor

09 Nov 2025

DUANE

There was nothing positive about our stay at this hotel apart from the location!

8/10

Excellent

08 Nov 2025

JODIE

Two on site parking options. Both limited. Parking off Hay street amber convenient but parking area off back street is more difficult to get to and requires walk down two flights of stairs to get to reception area - tricky with suitcase but very secure.

Leisure Family

10/10

Exceptional

08 Nov 2025

Stephen

Staff are awesome 🙌

10/10

Exceptional

29 Oct 2025

Terrence

We did not have breakfast on this occasion

Partner

10/10

Exceptional

28 Oct 2025

Jie

Centre of city

4/10

Poor

25 Oct 2025

Johno

Didn't have breakfast and parking area was good but couldn't get out all the buttons weren't working

Self

6/10

Pleasant

18 Oct 2025

Karen

There was toenails on the carpet the chairs in the breakfast area are very dirty and need a clean the overall cleanliness of reception and breakfast areas were lacking

Leisure Partner

10/10

Exceptional

15 Oct 2025

Marea

perfect for my stay

close to where i was going with little cafes food places very good. the CAT sevice was excellent

Self

8/10

Excellent

03 Oct 2025

Johno

It was ok

Self

8/10

Excellent

03 Oct 2025

Glenn

Good location. TV didn't work and didn't get much help, as no maintenance staff available.

Leisure Family

8/10

Excellent

02 Oct 2025

Glenn

Good location, although very noisy neighbours

Leisure Family

8/10

Excellent

17 Sep 2025

Mark

Nice handy to city centre, free bus outside and close to train station

6/10

Pleasant

12 Sep 2025

grant

Lot people having arguments around the hotel and trying to bum smokes of you as soon as you step out the front

Business_and_leisure

6/10

Pleasant

11 Sep 2025

Allan

Bed was ok room was warm but for the price was rundown not impressed at all

10/10

Exceptional

11 Sep 2025

Jillian

Was much better than expected and certainly for a 3 star - staff were great, location was excellent, room was sufficient, breakfast was delicious and the towels were awesome - will definitely stay there again.

Business_and_leisure Self

8/10

Excellent

08 Sep 2025

Silvio

Provided what i needed. Clean and quiet room near the city

Leisure Self

8/10

Excellent

08 Sep 2025

Gary

Room cleaning was forgotten one day but corrected promptly when requested

10/10

Exceptional

07 Sep 2025

Vaishali

Friendly and efficient staff loved my stay. Nice and comfortable.

Business Self

8/10

Excellent

01 Sep 2025

Verified traveler

Good value

The room was clean,comfortable and very quiet also enhanced by room darkening curtains.
The staff were friendly and courteous,especially the housekeepers.
The location was ideal for getting around Perth on the free transport buses and also offered free parking otherwise.
Very good value.

Friends_and_family Family

8/10

Excellent

31 Aug 2025

Harvey

24 hour services excellent but disappointed there were no dining facilities for the evening.

Partner

10/10

Exceptional

31 Aug 2025

Ajaykumar

Xx

Leisure

8/10

Excellent

14 Aug 2025

Wai Kong

The location is good and close to public transport such as red cat. Free car parking is available. However, the industrial building opposite the hotel makes funny noise early in the morning very often.

Business_and_leisure Family

4/10

Poor

14 Aug 2025

Sidonie

It was just ok

8/10

Excellent

03 Aug 2025

Verified traveler

Ok

Ok stay. Close to city/ airport. Can hear fighting and noise from other rooms. Housekeeping did not clean cups.

Partner

6/10

Pleasant

26 Jul 2025

Bret

Was ok. Bit overpriced for the room I got. Smelt like fresh paint. Carpets dirty. Bed and bathroom were good

Business Self

10/10

Exceptional

24 Jul 2025

Joseph

Great place for a short stay

Leisure Partner

8/10

Excellent

22 Jul 2025

Tracy

Close to everything friendly staff

8/10

Excellent

21 Jul 2025

Kerry

Nice and quiet. Free secure on-site parking.

Leisure Family

6/10

Pleasant

19 Jul 2025

Dale

The shower didn’t have hot water !!! Cold as both nights …The tv needed rescanning and the batteries in ac didn’t work to operate the ac ?! Great location but seriously ????

Business_and_leisure Self

6/10

Pleasant

19 Jul 2025

Robert F

Free Parking (almost CBD)

Very dated but fine for what it is, location opposite Mantra and is walkable to CBD. Restaurant on site, didn't utilise but looked ok. Hot water was hit and miss and car parking had height restriction of 2.0m but also had 3 parks before ( under cover) for larger vehicles

Partner

6/10

Pleasant

03 Jul 2025

Andrew

We slept on the top sheet because the bed had some.kindnof grit all through it.
The walls are paper thin and we xould hear the full conversation rhe personnin the next room was having

Leisure Partner

6/10

Pleasant

29 Jun 2025

Sophia

Staff were nice and friendly. They were very helpful for all inquiries. Room was outdated but clean. There was however, some people smoking from next door so the smell was going through our side. But overall, stay was very good and shops was walking distance too

Leisure Family

10/10

Exceptional

29 Jun 2025

Cornelia

Excellent customer service

Business_and_leisure Self

10/10

Exceptional

29 Jun 2025

Cornelia

Excellent customer service

Business_and_leisure Self

10/10

Exceptional

29 Jun 2025

Cornelia

Excellent customer service

Business_and_leisure Self

10/10

Exceptional

29 Jun 2025

Cornelia

Friendly and professional customer service. I plan to book this hotel again for my next visit to Perth.

Business_and_leisure Self

8/10

Excellent

29 Jun 2025

Roger

Great central place for Optus stadium and Perth city centre

Leisure Friends

4/10

Poor

20 Jun 2025

Aung

Property is okay, but they have a contracted taxi and they don't call a taxi for the customer's convenience. Usually i don't have to wait for more than 5 minutes to get a taxi. With this motel, I have to wait for 30 minutes and the taxi is a large one without a meter. This is not my first time. I think it happened all the times. I thought it was a coincidence.

Business Self

10/10

Exceptional

20 Jun 2025

Filippo

Good place to stay. Walkable distance to the shops and Optus Stadium. Staff friendly and helped with all my needs

Leisure Self

6/10

Pleasant

20 Jun 2025

Gary

Good position in closeness to Optus stadium, rooms could do with a update

Leisure Family

10/10

Exceptional

18 Jun 2025

Nicole

STAFF AMAZING

Business_and_leisure Family

4/10

Poor

16 Jun 2025

Tate

Was cheap and reasonably well located. But very dated, elevator was well in need of maintenance. Overall it was just okay.

Leisure Partner

4/10

Poor

15 Jun 2025

Atanas

Very old not maintained

Business

8/10

Excellent

31 May 2025

Daniel

No spare pillow.

Leisure Partner

4/10

Poor

25 May 2025

Bernard Oliver

Pro's: Great location in Perth CBD, the bed in our room was clean and comfortable. Con's: The room was very basic (that alone would be ok), but showed lots of wear and tear on lots of areas. Also, there was an extra blaket in the built in cupboard in the hallway, which we needed, so we took it out and it was full of foreign long black hait stuck on it - quite gross.. Finally - not that important, but still a point to mention - there were coffe and tea facilities (eg. small water kettle), sugar and milk, but no tea spoon :-/.. Finally there was a small lamp on the right hand badside table, that wasn't connected, and there was not even a power point near there .. so we removed it to the other sie, where we could actually use it.. :-/ Last thing the pre-booked breakfast in the morning.., it was booked as a continental breakfast. But it was absolutely basic - only some cereals, joghurt, friet in syrup and then a few choices of taost with some limited jams.., but NO sliced cheese or ham at all! We think, that for the price of $ 19.50 we could expect at least this?.. On checking-out, we were not even being asked how our stay was..So, again, we didn't have high expectations of a budget hotel, but because of the above mentioned downsides, we'd probably wouldn't use this hotel again.Our advice: Please address these issues to make it better for future guests, thanks!

Leisure Partner

8/10

Excellent

06 May 2025

Sally

Just need a few extra things like allowing staff more access to fix things vending machine

Leisure Family

10/10

Exceptional

24 Apr 2025

Abdul Farooq

Excellent customer service 👍

8/10

Excellent

20 Apr 2025

Steven

All good

Leisure Partner

10/10

Exceptional

18 Apr 2025

shane

Friendly staff, close to the city.

Leisure Family

10/10

Exceptional

18 Apr 2025

Jayne

Awesome and close to good pub

Leisure Partner

2/10

Poor

08 Apr 2025

Juan Jose

The room smelled too much of cigarettes, the sheets were torn and the toilet was dirty when we arrived.

Business Partner

8/10

Excellent

04 Apr 2025

Joseph

Ideal location but road works had interupted pulic transport

Leisure Partner

4/10

Poor

03 Apr 2025

Alex

property smelt very strong of smoke

very limited parking

beer cans left in the elevator

other rooms can be heard through the entire floor

photos dont match the real thing

Business Self

2/10

Poor

02 Apr 2025

BARINDER

Sink’s tap water was flowing outside of the sink. Toilet was not working properly. Omg terrible experience. Lift was very noisy and broken, very scary.

Business Self

10/10

Exceptional

28 Mar 2025

Karenne

Good staff, easy for uber or didi

Business Self

6/10

Pleasant

10 Mar 2025

Caroline

Comfort bed, sad that the local council has made a mess of the road.

Leisure Self

8/10

Excellent

07 Mar 2025

Nick

Great staff, hotel is a bit run down, but clean.

Beds comfortable, not too quiet.

Easy walk access to the city

Leisure Self

10/10

Exceptional

03 Mar 2025

Margaret

Clean and comfortable rooms.

Leisure Self

6/10

Pleasant

10 Feb 2025

Robert

Shabby,Needs updating

Stayed in the past so I thought the new owners would have updated as there are areas that need addressing… The room was tired,curtains holey,sofa worn out with greasy stained arms,no sink plug,coffee machine but no coffee capsules,shortage of sugar,milk and coffee.No room info or fire instructions,room telephone but no directory to contact reception.One of two lifts out of service,no indication of stairs if lifts out of service.
The good,great breakfast,friendly staff,secure free parking,freshly laundered bedding and towels,reasonable room rates.

Partner

10/10

Exceptional

06 Feb 2025

Daniel

Car parking available. Nice breakfast. Good room

Leisure Partner

2/10

Poor

28 Jan 2025

Elivne

N/A

Business_and_leisure

6/10

Pleasant

26 Jan 2025

Samir

I didn’t like the clinic in the room

Leisure Partner

10/10

Exceptional

24 Jan 2025

Ramfel

Thanks for being understanding on guests different circumstances thus this hotel plays an important role with the success story of the Blockchain, Bitcoin and AI the journey of @iyai.au!

Business_and_leisure Self