Name: Starwest Apartments Alderney On Hay
Address: 193 Hay Street, East Perth, AU

10/10

Exceptional

24 Jul 2026

Amanda

As always, super easy to check-in.
Staff go out of their way to help and accommodate where possible. Great value for money

10/10

Exceptional

22 Jul 2026

Jack

Very good overall

10/10

Exceptional

19 Jul 2026

Amy

The staff are lovely and always happy to help.
The room was clean and the perfect size for the 5 of us. Indoor pool was nice and warm.
Location is fantastic with free buses running around the city centre..
We will gladly stay again

Family_with_children

10/10

Exceptional

17 Jul 2026

Amanda

Amazing stay, Convenient store with everything but the kitchen sink. Our new go to for all stays

Family_with_children

10/10

Exceptional

17 Jul 2026

Amanda

Apartment was as shown in the photos.
The attached convenience store isn’t overpriced and has a very surprising large selection including things that you never know you need until you do.
Located off the busy main section but still within a lovely walking distance. I thoroughly enjoyed my stay and will certainly book here from now on

Family_with_children

10/10

Exceptional

13 Jul 2026

Rachel

Absolutely loved our stay! The rooms where spotless, the apartment location had a nice view on the balcony, which also made our stay truly exptional. Highly recommended

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Wayne

Very easy process to check in with a happy greeting. The property is Very clean and Tidy. Bed super comfy and reverse cycle air cond made it a certain comfortable environment. Stove, Microwave, Fridge, Washing Machine, Dryer, Iron, Cutlery, Dishes all included and made it feel like I had just got home. Property Security is top notch. Heated pool looks so inviting and the Gym well equipped, The car parking a definite Plus with plenty of space and continuous entry/exit for a one time payment. Convenience store at front of apartments is a bonus and also many eating options close by. Very happy with the whole package and a really affordable rate.

Self

8/10

Excellent

04 Jul 2026

Ricky

Large apartment…tv small for room size …….nice balcony

Partner

6/10

Pleasant

04 Jul 2026

Daniel John

The room had a very musty smell. Probably needs a good air con clean as it was quiet off putting. Possibly needs a good airing out of the apartment.

The curry smell enveloping the whole floor we stayed in was another blight. Plenty of permanent residents cook ….. and the smell was very strong…. Our whole floor smelt like curry.

Apart form that, it was a cheap stay that was reasonable.

Family

8/10

Excellent

30 Jun 2026

Tanya

Great location and all amenities included made the stay comfortable and very affordable 👌

Self

6/10

Pleasant

21 Jun 2026

Lesley

Check in was not at reception but the deli next door. After hours you have to go through car park to get back in to hotel. Was cheap so good value. Having a unit with plenty of space is great and all room amenities are good. Good value

Friends_and_family Family

8/10

Excellent

15 Jun 2026

Ethel

The rooms were big and had everything necessary for a short stay. Decor was a bit outdated and a bit dusty. Convenient location. Wifi was slow so decided to use data instead. Check in was a bit confusing from the convenience store and having to enter via the carpark instead of the main door at night but it didn’t pose any big problem.

Friends

8/10

Excellent

13 Jun 2026

Andrew

Clean room, friendly staff and cheap!

Family_with_children

8/10

Excellent

04 Jun 2026

Ludita

After hours check in easy. Great price. Easy access.

Friends_and_family Family

10/10

Exceptional

30 May 2026

ROBERTO

It was good

10/10

Exceptional

29 May 2026

Michael

Great location. Will stay again

Self

8/10

Excellent

29 May 2026

Brenda

The water was turned off at least twice during the evening without any notice being provided nor updates about what was happening and when it would be switched back on.

Self

4/10

Poor

28 May 2026

Shane

Was a bit weird , check in was at the convenience store next door ....very unprofessional

Self

10/10

Exceptional

18 May 2026

Robert

Excellent in my case for closeness to RPH and surrounds.
Good expansive accommodation with all the facilities to help with keeping g costs down for regional travellers. Staff are always there and are very courteous. CAT buses on hand for travel esp at night from RPH. It may not be the Hilton but, if you want space, it's a no trainer to stop here. Parking used to be included but is now $20 per night. Not much to pay for security of expensive vehicles.

Partner

2/10

Poor

15 May 2026

Paul

Wasn’t open when I arrived, no response when I called on he phone

Self

2/10

Poor

13 May 2026

Robert

The apartment smelled of mould, we booked the apartment because of the swimming pool which was closed ,there was no notice prior to booking that it was closed for a week earlier.

6/10

Pleasant

11 May 2026

Travis

Bathroom sink mostly blocked and drained very slow. Mould on bathroom ceiling. Body wash holder fell off the wall in the shower. Was held on with double sided tape.
Whatever cleaning product used on the apartment tiles made them feel slimey and the shower floor like standing on ice.
Pool out of order.

Family_with_children

6/10

Pleasant

02 May 2026

Cobie

Main areas of the property have undergone renovation but the apartments are very dated and in dire need of renovation and the drain in toilet was a bit smelly. However it did not put us off. Facilities are good, tv, fully equipped kitchen although dishwasher was broken, washing machine and dryer, icy cold aircon, beds were fairly comfy, balcony, didn’t use the pool but it looked good although small, gym has good selection of equipment. Note the carpark is an extra $20 per night and spaces are limited due to a lot of the spaces reserved for the private residences. There is also a $250 security deposit to pay on checkin. It’s a weird set up having no reception area, check in is via the convenience shop Nextdoor so make sure you read you confirmation email in advance for instructions. Also the main entrance doors are locked from 7pm so access in and out is through the lower carpark using your room card (there is pedestrian gate). Location wise is good about 15min walk to city or can catch the red cat nearby. Overall it wasn’t a bad stay and we’d consider staying again.

Friends_and_family Family

10/10

Exceptional

30 Apr 2026

Jean

great location for exploring Perth

8/10

Excellent

26 Apr 2026

Sheena

The room and hotel itself was clean, didn't interact with stuff much. The indoor pool was not heated. It was cold but other than that. Great location in the city of Perth.

Family_with_children

6/10

Pleasant

23 Apr 2026

CLAIRE

Entry to the apartment was confusing aswell as leaving the keys when we left early.
Room smelt of urine and bedside tables were dusty. Furniture was dated and had marks on the curtains and furniture.
Good location and comfy bed.

Partner

8/10

Excellent

17 Apr 2026

Nicola

This is a great property for our family. The 2 bedroom apartment gives us flexibility to create our own meals and spread out into different rooms. The pool gives great entertainment for our family. We did find it a bit chilly this visit which was a shame.

Unfortunately one elevator was out of service which made leaving and returning a longer process that we would have liked.

It was also a shame our room cards don't allow access through the front door affer 7pm. Making going to dinner challenging.

Family_with_children

10/10

Exceptional

17 Apr 2026

Helena

Good clean room kitchen ok oven didn’t work rest good

Family_with_children

6/10

Pleasant

14 Apr 2026

Melissa

It was not very clear but you have to check in at the convent store next to the appartments and there was so much works going on at the building it changed the way you could enter and exit most days I was also not informed about that prior to staying!
The rooms were okay and clean enough, very outdated and the drains stunk!
One lift was broken the entire time so sometimes we were waiting 5-7 mins for the lift (not ideal with a baby)
Also to get into the hotel from the car park was stairs so also not ideal with a baby! Good location only a 20min walk to the museum 5mins to the mint

Family_with_children

4/10

Poor

13 Apr 2026

Betty

Currently it's inconvenient as the main entrance is under renovation. When we arrived the convection cooktop has some white paste on them, was not cleaned properly but it was quickly resolved.
The room has a strong smell of past cooking or something.

Family

10/10

Exceptional

08 Apr 2026

Dimitris

AC was fantastic the room was spotless could not complain and staff was more than helpful will definitely come back again.

Self

8/10

Excellent

07 Apr 2026

James

Kind of a weird smell

Friends

8/10

Excellent

30 Mar 2026

Paul

Did not like paying a bond and having to wait a month to get it back

6/10

Pleasant

26 Mar 2026

Jodi

The price is reasonable for an apartment complex however the building is quite outdated. They were refurbishing the reception whilst I was there, reception was out of the nearby convenience store and reduction in staffing hours. A poor experience compared to what they were 10+ years ago. The rooms haven’t changed in 20+ years. Ok if you’re not looking for fancy.

Self

4/10

Poor

23 Mar 2026

Jignesh

Strong smell of detergent when I walked into apartment. Could not shift it. Made for an unpleasant stay. Staff were slow to respond

6/10

Pleasant

22 Mar 2026

Hamish

Functional and clean, but dated

Family

4/10

Poor

19 Mar 2026

KM

Air condition effective. Did not use Gym

Friends_and_family Family

8/10

Excellent

18 Mar 2026

Geoffrey

The apartments are within a residential building; some people are residents. The reception is not usually staffed. Use the convenience store on the immediate left as you go outside. Remember that your room card will only open the front door until about 7pm- otherwise go around the side gate/access through the back. I think that the building is probably from the late 1980s/early 1990's. The apartment is large and well equipped though a bit dated. The bed was comfortable. The ac, tv and kitchen appliances all fine. There is also a washing machine and dryer. The wifi is limited- dependent on 'which apartment'. We had a breakfast one morning in the adjacent downstairs cafe- they have free wifi. We later found it also works if sitting in the lobby area of the apartments- a useful point if coming from overseas and risking excessive mobile data charges. We would recommend the apartment and would stay there again if in Perth. It is a basic, no frills but comfortable place to stay. Close to the free CAT red bus route- inner city Perth public transport is free.

Partner

10/10

Exceptional

18 Mar 2026

Paul

Nice place to stay

Self

2/10

Poor

15 Mar 2026

Keith

The most bizarre check in check out experience Ive ever had . With no staff in reception, having to check in at the local deli, it’s bizarre to say the least.
If running a hotel with nobody on the front desk is the way of the future then I don’t want it.

Self

8/10

Excellent

13 Mar 2026

Elizabeth

Lots of shops and restaurants nearby. Bus Cat services got us to the central city easily.

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Nathanial

Clean room, near by shops

Self

10/10

Exceptional

05 Mar 2026

Dean

Few shops close by. Nice apartment with good facilities

Self

4/10

Poor

05 Mar 2026

Helen

Room was being cleaned when we checked in. No wifi available for our stay.

Family

6/10

Pleasant

01 Mar 2026

Cade

Room was clean. Checked in at 1pm on Saturday remotely as reception closed at 12pm. Was out all day on Sunday and received a letter under our door that we hadn’t checked in and a call out fee would be charged. Unfortunately reception was not open on the Sunday morning we went out and was closed by lunchtime. Upon returning that evening our access card had been deactivated. We called the after hours number and spoke to the contact and he was rude and obnoxious. Lucky a permanent resident was able to give us access to our accommodation.

Friends_and_family Family

8/10

Excellent

27 Feb 2026

Mona

Yes

Partner

8/10

Excellent

26 Feb 2026

DAVID

Our apartment was very clean, tidy and perfect for our stay in Perth. The city centre was a short bus ride away.
The safe in our room wasn't working - low battery mode. We reported it to the lady in the shop (reception) but the matter was never sorted so we bought our own batteries for it!
The indoor pool looked lovely however it was freezing! We didn't get to swim in it unfortunately.
The

Partner

8/10

Excellent

22 Feb 2026

Patricia

Great

Partner

10/10

Exceptional

21 Feb 2026

Catherine

W were a bit worried as we heard that the staff are not friendly, and they might deduct your deposit. Internet says it’s a hit and miss. We’re now happy to share that we had an enjoyable time staying at Starwest Apartment Alderney on Hay. The room was clean. Amenities are as described. Having a kitchen is great help as we prefer doing our own cooking. Location is good. We had our city tour by CAT buses. There is a kangaroo sanctuary just round the corner! We went there and saw some kangaroos up close. We had a very good stay!

Friends_and_family Friends

8/10

Excellent

16 Feb 2026

Lynn

Amenities were good. Just didn't understand the times for the pool and gym opening/ closing.

Leisure Friends

8/10

Excellent

14 Feb 2026

Gillian

Yes very clean room great amenities and convenient for where we had to travel.

6/10

Pleasant

12 Feb 2026

Toni

Room was clean, you now have to pay $15 a night parking and parking can be hard

Leisure Family

2/10

Poor

08 Feb 2026

Wasra

No network for the internet, the tv was like 35inch.
No room service and no house keeping the entire two days we were there.

10/10

Exceptional

03 Feb 2026

Ethel

Very spacious, well setout appartment. Good kitchen and ammenities.
Very clean and comfortable

Partner

4/10

Poor

01 Feb 2026

Clarissa

Please make sure you clean out all drawers from last person there as my daughter found and plate with a $5 nite

8/10

Excellent

27 Jan 2026

Michelle

Good all round

10/10

Exceptional

25 Jan 2026

Peter

I’m a regular at Starwest for the last twenty years. Always comfortable and clean. Competitive pricing and sensational location to great restaurants and sports venues. Most highly recommended

Leisure Self

8/10

Excellent

23 Jan 2026

kerry

Great little spots. A little bit outdated but it does the trick and I would be happy staying for a week here. Got everything you need

Leisure Friends

8/10

Excellent

19 Jan 2026

Wael

Clean, helpfull staff

8/10

Excellent

17 Jan 2026

Thi Tuyet Linh

The laundry was free and The kitchen has basically everything we need. The beds were good and clean. The bathroom was clean with shampoo, conditioner, body lotion and hand soap available. Thanks. We have really enjoyed our stay there.
The only drawback is the parking, it’s quite hard to get a spot in the car park.

Leisure Family

6/10

Pleasant

16 Jan 2026

Ralph

Hard to find reception , who would've thought you have to go next door to the little convenient store to check in . No-one answered the phone either . It was OK at best .

2/10

Poor

15 Jan 2026

Gary

The

8/10

Excellent

14 Jan 2026

Michael

It was ok for 2 nights, done the job

Leisure Family

8/10

Excellent

14 Jan 2026

Kathleen

Large clean rooms, although a bit dated. It was a cheap decent place to stay near the city. Wifi was no good, so slow.
Each room had its own ac.
Biggest problem is that even though we paid for parking, you can only park in unreserved bays - there are not many. Each night we came home we had lost our spot and had to call the host to ask where to park. They should just allocate the spot to the room number, but they dont.

Weird check in through the convenient store, but easy enough.

Leisure Family

4/10

Poor

12 Jan 2026

Lynsey

Room has a strong smell to it

10/10

Exceptional

12 Jan 2026

Kelly

The room was nice ,clean & tidy with a nice big balcony & aircon in all rooms.
Pool was great ,kids had lots of fun.
Easy accessible parking & entry.

Leisure Family_with_children

10/10

Exceptional

12 Jan 2026

Melanie

This property was awesome especially the kitchen and laundry I was able to do my laundry without worrying about sitting there waiting for it. Was a bit inconvenient having to get the access card from the convenience store but other than that it was good

Leisure Self

8/10

Excellent

10 Jan 2026

Donna

Lovely, big room (2 bedrooms). Wasn’t spotless but was clean enough for us. Almost cancelled our booking due to all the negative reviews but I’m so glad we didn’t. The place has great amenities and is an easy bus ride into town. Cafe on the ground floor and convenience store attached.

Leisure Family_with_children

8/10

Excellent

06 Jan 2026

Maggie

The apartment was cleaned, the kitchen and laundry were self contained. The location was great, walking distance to the WACA and shopping mail and Elizabeth Quay. The pool was clean but the water is a bit cold (not heated).

Leisure Family

10/10

Exceptional

05 Jan 2026

Berenice

Laundry facilities is good.

Business_and_leisure Family

8/10

Excellent

04 Jan 2026

sandro

Excellent value for money at this time of the year.
New Years Eve etc.
internet did not work

Leisure Family

6/10

Pleasant

02 Jan 2026

Elissa

Include chairs and table in balcony area.
Have reception open during the hours stated on signage.
Bbq facilities would be good to have
General update with furniture and crockery required

Leisure Family

10/10

Exceptional

02 Jan 2026

Phuong

Spacious and very convenient. Has a Laundry wash and dryer in the room. 👍. It also has a kitchen within to cook. The only issue is the parking space. Very limited space and difficult to find a parking space, especially at night.

Leisure Family_with_children

10/10

Exceptional

30 Dec 2025

Michelle

It was decent and central, loved our stay

10/10

Exceptional

27 Dec 2025

Abbas

Our time at this apartment was excellent as always, clean rooms, good amenities. Always will come back.

Leisure Family_with_children

6/10

Pleasant

25 Dec 2025

Richard

The room was clean & comfortable, the only thing that downgraded my review was that I arrived afterhours, if it was not for a tennant being out the front I would not have known that After hours access is to be made via the car park.

Leisure Self

10/10

Exceptional

24 Dec 2025

Caroline

Apartment was very spacious, clean well equipped.

Cat bus right outside complex to get into the city city central

Staff friendly and helpful

Leisure Family

4/10

Poor

22 Dec 2025

Micheal

Customer service is not that great.

10/10

Exceptional

20 Dec 2025

Chris

Great self appointed laundry and kitchen the room was spotless The staff was second to none will be back..

Partner

2/10

Poor

19 Dec 2025

Patricia

No you were glutting see if you could change my booking Expedia I will never use you again. Terrible customer service

10/10

Exceptional

17 Dec 2025

Meagan

Friendly staff, clean rooms, awesome swimming pool

Partner

10/10

Exceptional

16 Dec 2025

Anthony

Clean room

Business_and_leisure Self

8/10

Excellent

14 Dec 2025

David

Great location easy parking

Business_and_leisure Self

8/10

Excellent

13 Dec 2025

Jean

Nice clean well equipped apartment, check in easy and well located just minutes away from the free Red CAT bus stop. Good value too.

Leisure Friends

10/10

Exceptional

11 Dec 2025

Daniel

Stay was great, nuce clean, spa iuos compared to hotel room, this self contained 2 bedroom apartment is located in a perfect location, nice quiet easy from highway, in iut. Efficient!!!

Business_and_leisure Self

10/10

Exceptional

11 Dec 2025

Brenda

Love having my own space and all the facilities I need to look after myself.

Business Self

6/10

Pleasant

06 Dec 2025

David

The room was ok. A little dated but had everything I needed including a washing machine.
It was a bit weird but they didn’t have any toilet paper in the toilet so I had to buy some.

6/10

Pleasant

06 Dec 2025

Douglas

The room in good condition and spacious, but staff support poor . WiFi P.W expired after first day, had to wait 2 days to get new one?? as staff on holiday??. WiFi was almost useless anyway as slow and constantly dropped out. Couldnt get TV or aircon to work or staff assistance, turned out batteries were flat and had to buy own batteries and toilet papper. Paid for carpark but non available sometimes!! No signs on how to check in, it was convience shop next door.

Leisure Family_with_children

4/10

Poor

04 Dec 2025

Marcello

Old, smelly, poor service. Never again.

Business Self

4/10

Poor

03 Dec 2025

EVEN

Nice facilities, extremely poor service!!!

Leisure Family_with_children

8/10

Excellent

02 Dec 2025

Phillip

This is a nice mid-level apartment stay.

Check-in and Check-Out was through an attached Convenience Store. The staff were very helpful, even though they weren't travel professionals.

Location is on Hay Street. On the Ret Cat Loop Bus (free), which gets you up to Perth Station and the CBD streets.

There are a few restaurants around and hotels nearby. Limited choice.

The apartment was well-maintained and clean.

Self

4/10

Poor

02 Dec 2025

Jacqueline

The room had a horrible smell. A few things missing a tea spoon, there was only one tea towel not 2. Also there was not the lid for the microwave.

Leisure Family

4/10

Poor

01 Dec 2025

Katie

.

4/10

Poor

28 Nov 2025

Mr Shane D

Checkin was no problem. Room old and needs re painting but ok and good location to access Optus stadium.

Terrible rating due to a terrible smell the entire stay. Only improved a little with ventilation. Almost unbearable at times. Hard to pinpoint exact source.

6/10

Pleasant

27 Nov 2025

Stephen

There was no clear communication from the staff. I had to work out everything - from location of trash/recycling bins - to how to gain access to the property but myself or by asking other guests. The reception, such as it was, is the Convenience store next door. The 'manager' never seemed to be on duty...within an hour of checking in I'd told 'reception' that my inroom safe wasn't working. * days later nothing was done about it. Ditto a light bulb needed replacing in the laundry room of the apartment, the 'manager will be tiold when he arrives' Nothing. I did my laundry by the light of my mobile. No internet code was provided on arrival. A fellow guest obliged. There was clearly a change of towels after 7 days, but I only discovered this after it happened. This the only room service. A pity, since the facilities were good in the appartment and the local very handy

Leisure Self

10/10

Exceptional

24 Nov 2025

Philip

The apartment was excellent. Very tidy. Everything I could wish for in terms of facilities.

Leisure Self

8/10

Excellent

23 Nov 2025

Graham

The room was spacious.