The Ritz-Carlton, Perth

Australia , Perth - WA
Perth, 1 Barrack Street
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100 reviews shown

4/10

Poor

07 Mar 2026

Peter

N/A

Self

10/10

Exceptional

28 Feb 2026

Kwok

Friendly staffs

Family_with_children

10/10

Exceptional

26 Feb 2026

Tullulah

Beautiful space, friendly and attentive staff, who went above and beyond to accommodate my daughter’s surprise 18th birthday stay.

10/10

Exceptional

20 Feb 2026

Anita

All staff were wonderful plus extremely helpful. Rooms were cleaned to a high standard. Would stay again.

Partner

8/10

Excellent

11 Feb 2026

Latoya

Pool area really small. Everything else very enjoyable. Great location for morning walks.

Leisure Self

10/10

Exceptional

02 Feb 2026

Bright

Clean room and friendly staffs.

Leisure Self

10/10

Exceptional

27 Jan 2026

mark

Attention to detail. Constant attention provided the best service to accommodate us

10/10

Exceptional

18 Jan 2026

Julie

We loved our stay at the Ritz Carlton, premium property in magic location and staff looked after us so well

Leisure Partner

10/10

Exceptional

12 Jan 2026

ANTHONY

Stunning hotel.

8/10

Excellent

09 Jan 2026

Linda

The highlight was definitely the daily breakfast buffet at Hearth Restaurant. We had breakfast there for three days and the food was different every day, delicious, fresh and full of variety. I would definitely rate Hearth’s buffet breakfast 5 stars! The coffee was also fantastic. The staff at breakfast were also friendly and attentive

Leisure Family

8/10

Excellent

08 Jan 2026

Tyson

Great stay

8/10

Excellent

30 Dec 2025

Amoke

Respectful valet staff-Max, professional front desk staff-Alex and Amanda. Very good variety for breakfast, great room space with almost panoramic views and nice amenities.
Gave an observation that the staff said they would address against upcoming stays otherwise it was a very good stay.

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

Santino

Everything was Awesome!

Leisure Partner

10/10

Exceptional

30 Dec 2025

Duncan

High quality hotel, staff were excellent and the quality if service was outstanding.

Leisure Partner

10/10

Exceptional

28 Dec 2025

Mr Glenn M Capelli

Great room

Partner

10/10

Exceptional

23 Dec 2025

Jemimah

Absolutely amazing stay. From the moment I left my car at the start of my stay to the moment I got back into it at the end of my stay, my every need was covered...with a smile. Highly recommend a stay here!!

Self

6/10

Pleasant

14 Dec 2025

Elke

The room was lovely, however given the price for the night, there were a few things that let our stay down. We waited more than 15 minutes Sunday morning for the lifts to get to ground floor for breakfast, so we took the emergency stair case. On the way up, we were escorted through the service lift as one of the guest lifts were out of order. Pool area lovely, but staff were very inattentive for bar services. Such a stunning view, yet the glass panels in front of the pool were filthy and you could hardly see Elizabeth Quay. We often stay at crown towers but chose Ritz for a night w my best girlfriends, but for the price felt a little bit disappointed. We have a booking in Jan for another 2 night stay but am a bit unsure now as to whether we will go ahead based on the experience/expense.

8/10

Excellent

12 Dec 2025

Leesa

Lovely spacious room and wonderful views from the w8th floor. The spa treatment I had here was one of the best I've experienced!
General service was friendly but just ok - some unclean dishes/ glasses when room service was brought to the room and limited array of room service food in my opinion. I didn't feel staff went over and above to deliver exceptional service as I have seen elsewhere.

Leisure Partner

10/10

Exceptional

12 Dec 2025

Omar

Excellent service, with friendship and total professionalism.

Business

10/10

Exceptional

11 Dec 2025

Kimberley

Excellent stay 10/10

10/10

Exceptional

08 Dec 2025

Michele

Staff were excellent and very knowledgeable everything was perfect

Partner

10/10

Exceptional

07 Dec 2025

Tian Qi

Housekeeping was not expected.

Friends_and_family Family

10/10

Exceptional

07 Dec 2025

Alison

Good staff

Friends_and_family Friends

10/10

Exceptional

03 Dec 2025

Omar

High level service with perfect attention and friendship.

Business

10/10

Exceptional

28 Nov 2025

Jorgia

It was great

10/10

Exceptional

27 Nov 2025

Jayne

Perfect

Leisure Partner

10/10

Exceptional

21 Nov 2025

Emily

Amazing

10/10

Exceptional

18 Nov 2025

Pamela Maxine

The service was excellent. I felt very well looked after

Leisure Family

10/10

Exceptional

16 Nov 2025

Jacques

Perfect as Ritz

Leisure Family_with_children

10/10

Exceptional

15 Nov 2025

Lloyd

Customer service at the Ritz Carlton is the best in Perth

Leisure Partner

10/10

Exceptional

15 Nov 2025

Mouzgan

Clean room and staff was perfect 👌
Only if that counts we didnt feel christmas is around the corner

Leisure Partner

10/10

Exceptional

08 Nov 2025

David

Excellent location and immaculate hotel

Business

10/10

Exceptional

25 Oct 2025

Cameron

Amazing stay at The Ritz-Carlton in Perth. Staff were always helpful and made us feel very welcome. As you’d expect from this brand, the quality and finish of rooms and facilities is impeccable.
We will visit again.

Leisure Partner

10/10

Exceptional

14 Oct 2025

Michael

Brilliant Hotel perfectly positioned in Perth CBD

Staff were excellent and accommodating

Business Self

10/10

Exceptional

08 Oct 2025

Carolina

Clean room staff friendly

10/10

Exceptional

04 Oct 2025

Heidi

Loved lt

10/10

Exceptional

03 Oct 2025

Aleksandar

Customer service was unmatched. Food at the hotel was exceptional

Leisure Family_with_children

10/10

Exceptional

28 Sep 2025

Shivana

Beautiful hotel and the staff made us feel so welcome. Will be back again soon!

Leisure Partner

10/10

Exceptional

28 Sep 2025

Andrew

Great stay, absolute luxury. Breakfast was not the best we have had on our trip, but thats just some feedback. The welcome drink and snacks at the pool were a great idea. There was a concert nearby that the room shook while it was on. Not the hotels fault, just not very considerate of the event.

Partner

10/10

Exceptional

25 Sep 2025

Maroun

Great hotel and location though the room service did drop the ball a bit, but despite that the experience was so good it didn’t matter

Business Self

10/10

Exceptional

24 Sep 2025

Catherine

Leisure Partner

10/10

Exceptional

30 Aug 2025

Rodney

A lovely experience.

8/10

Excellent

25 Aug 2025

Charmaine

Every staff member was amazing.
The disappointment for me was I booked a massage for two people And they only booked for one, so we didn’t get it done as this was a birthday present for my sister. Was a let down.
Other than that , it was a lovely stay🌹

Leisure Family

10/10

Exceptional

11 Aug 2025

Harshad

Property is very spacious and amenities are plenty.

Leisure Self

10/10

Exceptional

27 Jul 2025

Alethea

Very good

Business_and_leisure Family

10/10

Exceptional

01 Jul 2025

Lesley

Fantastic

10/10

Exceptional

24 Jun 2025

Adrian

Great CBD location, lots of restaurants nearby.

Leisure Partner

10/10

Exceptional

23 Jun 2025

Walter

The staff were extremely attentive to us in all areas of the property, the rooms, dining room and bars were excellent, we will most certainly return to this hotel.

Business Partner

10/10

Exceptional

21 Jun 2025

Christine

Property is beautiful and the staff are amazing
We stayed in a suite and it was spacious, clean with beautiful view

Leisure Partner

10/10

Exceptional

10 Jun 2025

Jamie

Everything was amazing!

Self

10/10

Exceptional

08 Jun 2025

Andrea

This hotel was absolutely flawless. It was booked as a birthday surprise for mum. The staff went above and beyond to make her day so special. The view and amenities in the room were simply spectacular!

Leisure Partner

10/10

Exceptional

22 May 2025

Ivar

Beautiful well designed rooms.

10/10

Exceptional

19 May 2025

Haowen

nice view

Leisure Friends

10/10

Exceptional

12 May 2025

Verified traveler

Excellent customer service

Maeva on the concierge was amazing. From check-in to check-out she made us feel so welcome. Her kindness and professionalism was beyong fantastic. The hotel itself was great and they services and amenities were also excellent. All the other staff were lovely. I would stay there again if I ever travel to Perth. Thanks Ritz-Carlton team and Maeva

Business

10/10

Exceptional

28 Apr 2025

Uchechi

The ambiance and views from my room was amazing

10/10

Exceptional

26 Apr 2025

Hilary

This was our first time and we will be back . The essence of style and elegance was exhibited by all staff at all times . They could not have been kinder or more professional

8/10

Excellent

13 Apr 2025

Matthew

Nice City Location

Leisure Self

10/10

Exceptional

27 Mar 2025

Tara

We had a wonderful stay at the ritz great service and friendly staff.

Leisure Partner

8/10

Excellent

02 Mar 2025

Troy

This would be perfect if the rooms were sound proof like they advertise but they are not there is no sound proofing and u can hear people in the rooms next to you loud and clear

Leisure Partner

10/10

Exceptional

21 Feb 2025

Caitlin

Amazing!!

Leisure Partner

10/10

Exceptional

20 Feb 2025

Adam

Absolutely special hotel, little pricey but worth it for a special treat

Leisure Family

10/10

Exceptional

14 Feb 2025

Lisa

Was a very pleasant stay and the staff where very professional and helpful.

10/10

Exceptional

11 Feb 2025

julie

Excellent stay. Shame the restaurant was closed.

Leisure Family

8/10

Excellent

31 Jan 2025

Colin

Crown towers is a better option!

Leisure

10/10

Exceptional

31 Jan 2025

Lanisi

Beautiful hotel. Staff were amazing.

Leisure Family

10/10

Exceptional

29 Jan 2025

jonathan

Excellent hotel in perfect location

Leisure Partner

8/10

Excellent

28 Jan 2025

Gavin

I was quite impressed with the stay at Ritz-Carlton with the hole service, room views were amazing

Leisure Partner

10/10

Exceptional

12 Jan 2025

Louise

Staff were friendly, helpful and efficient. The venue was lovely and ideal location. The pool on the 5th floor was beautiful and warm even though it didnt get sun until the afternoon.

Leisure Family_with_children

10/10

Exceptional

18 Dec 2024

Peter

Sensational location and view. Comfortable and well appointed facilities. Seamless check in/checkout.

10/10

Exceptional

18 Dec 2024

Stephen

Great views

Some of the best views in Perth. One of the best rooms we’ve had the pleasure of staying in. Staff were friendly and helpful. Would definitely recommend

Partner

6/10

Pleasant

17 Dec 2024

Leck Kin

Service so so only , not worth the price ☹️

Leisure Family

10/10

Exceptional

16 Dec 2024

Maroun

I've been in hotels all over the world and the level of service my family and I received during our stay here was the best ever, bar none? Would definitely stay here again and would highly recommend it to anyone staying in Perth.

Business_and_leisure Family_with_children

10/10

Exceptional

05 Dec 2024

Giuliano

Recommend

Wonderful hotel experience - Great location. Staff were amazing. Room was beautiful in size & layout, but shame about the quality of the window furnishings - apart from being dirty & damaged, their quality does not appear to be aligned with quality standards you would expect at the Ritz-Carlton.

Business

10/10

Exceptional

03 Dec 2024

Jamie

1st wedding Anniversary celebration

location is excellent. the whole building is fantastic with views to die for from the bedroom, the bed and pillows were so comfy and along with the block out blinds we had a fantastic sleep. Will be back soon.

Partner

10/10

Exceptional

29 Nov 2024

Robert

So much better than the crown

Truly amazing. Service was impeccable

Partner

6/10

Pleasant

26 Nov 2024

Gregory

The Ritz is a beautiful hotel in a lovely location. But unfortunately there were some issues with our stay. The first was that we had a car and were given no choice but to use valet parking, which turned out to be $70 per day but nobody told us that until the end of our stay. The second was that when we checked in we were told we could get late check out at 12noon because we had a baby with us but on check out day we were told we had to vacate by 11am and they wouldn’t accommodate us. The third was that after check out, we had emailed the hotel concierge (that we had been emailing back and forth with previously) asking about a forgotten phone charger and they no longer responded to us. These issues aren’t very acceptable coming from such an expensive and high end hotel that we paid a lot of money to stay at.

Leisure Family_with_children

10/10

Exceptional

24 Nov 2024

Jordan

Had a great stay at the Ritz. Will definitely be back!

Leisure Partner

10/10

Exceptional

14 Nov 2024

YOGESH

Very close to all convenient locations for dinner and transportation

Leisure Partner

2/10

Poor

05 Nov 2024

Ella

For the price it was not at all worth it

10/10

Exceptional

27 Oct 2024

Simon

Staff very helpful, facilities first rate

Leisure Partner

10/10

Exceptional

10 Oct 2024

Lindsay

excellent

10/10

Exceptional

08 Oct 2024

David

Birthday treat.

Early check in and late check out, excellent. Pool and spa were great.

Partner

10/10

Exceptional

06 Oct 2024

Verified traveler

Incredible experience, excellent attention to detail. Staff polite and professional

Partner

4/10

Poor

04 Oct 2024

Abigail

Considering this was a two night stay for my birthday, I was very disappointed. Clearly my standards and expectations were far too high. I doubt I will be returning to this hotel in the future.

Leisure Self

10/10

Exceptional

28 Sep 2024

Andrew

The pool and lounge club

Business_and_leisure Partner

10/10

Exceptional

14 Sep 2024

Jerome

Greeted by a lovely reception and the stay was amazing with great views. Thank you

Leisure Partner

6/10

Pleasant

22 Aug 2024

Verified traveler

Good hotel with not so comfortable bed.

The hotel itself overall ok. Location is convenient to get around Perth. However there are plenty of drawbacks.
Hotel rooms not that clean, dust is everywhere above eye levels. Bathrooms mirrors hell of a dirty for upper half.
Mattress extremely uncomfortable and don’t have topper . Whole mattress shaking like it’s an earthquake when one of us gently moves form back to side. So it’s a frame design not so suitable for a hotel.
Windows not tinted so there are less privacy even your view is gorgeous you barely enjoyed it as everyone else will see you naked or undressed feels like you been watched all the time for a building near by.
Also For our 10 days staying concierge say hi only once.
On a good side rooms spacious enough and doubles sink is very practical. Location is convenient and all is in walkable distance even Kings park.

Partner

4/10

Poor

20 Aug 2024

kent

Stay away as this is not the usual Ritz expected

One of the worst ritz experience. Does not deserve the 5* and is totally below par as compared to Ritz in other countries. Hotel is short handed and there’s no communication between different department.

Check in process : extremely slow with only 1 person working at 4pm. System was down apparently and the front desk have to attempt a couple of times for our payment.

Parking: No free parking provided even for stay in guest. We paid for valet at 70aud per day. We arrived in our rented Mitsubishi car, another guest who arrived with a luxury car honked us while we tried to get our car parked by the valet. I was upset instead of attending to us, the valet request us to move our car for the other patron. I refused and informed the valet we are a full paying guest as well and he shouldn’t act in that manner.

Collection of cars : On first night, apparently there is a function, we waited almost 30 mins to get our car.

Poor Customer service :
1) Prior to arrival i emailed the hotel that’s it’s my anniversary and would like to have something arranged for my wife. Everything is confirmed but upon arrival nothing is prepared. Front desk said they have not receive the instruction and will prepare it now. We went out for dinner and back to the room after 2 hours and Volaaa nothing is prepared still until we called and ask again. Surprise is not much of a surprise anymore by now.

Friends_and_family Family

4/10

Poor

01 Jul 2024

Bradley

No universal powerpoints
Bathtub tap is inconveniently placed
Have to pay/book extra for pool and or spa/sauna
Paid for breakfast buffet which has very limited menu
Tv placement impractical

Leisure Partner

10/10

Exceptional

09 Jun 2024

Caroline

Beautiful hotel, friendly staff and great location

Leisure Friends

8/10

Excellent

28 May 2024

Bryce

Nice

Leisure Partner

10/10

Exceptional

24 May 2024

Verified traveler

Lux comfort

Stunning views and the comfiest bed perfect for dreaming on

Business

10/10

Exceptional

23 May 2024

Sandra

Love the club lounge and private ladies sauna and spa area

Leisure Partner

10/10

Exceptional

13 May 2024

Leah

Ritz is elite! Best hotel for staff, food, rooms, amenities - everything!

Leisure Partner

2/10

Poor

06 Apr 2024

Verified traveler

Stay elsewhere

Bed was uncomfortable, There is construction across the road which starts at 6.00am, pool is very small and very few sun beds. We checked out and moved to the Crown Towers which is very nice.

Friends_and_family Family

10/10

Exceptional

27 Mar 2024

Muhammad Amirul

Fantastic place with helpful staff. Walkable to dining places and shopping areas. Convenient to take ferry to Rottnest Island.

Leisure Partner

8/10

Excellent

24 Mar 2024

Paul

An ok stay at what should be a 6 star