NH Collection Prague

10/10

Exceptional

08 Mar 2026

Paulina

The hotel makes a great impression. The building itself is beautiful and very impressive, and the staff are extremely kind and welcoming.

As for the room, overall everything was fine, although it is quite small. The only issue was that the light above the minibar/bar area was not working. Also, even though both the air conditioning and heating were turned off, the room was still very warm. This was during early March, and because of the temperature it was difficult to sleep comfortably.

Another small inconvenience was at the pool area – it takes quite a long time for the shower water to become warm before it actually starts running hot.

Friends_and_family Friends

10/10

Exceptional

06 Mar 2026

Nina

Everyone at the hotel was extremely accommodating. We stayed as it was a birthday, they went above and beyond to ensure it was special, so thank you.

Friends

10/10

Exceptional

01 Mar 2026

Jonathan

Entrance - Room - Spa and staff are just amazing.
This hotel was perfect for our stay in Prague!

Partner

10/10

Exceptional

28 Feb 2026

Doug

Wonderful brunch! Amazing staff. Room was a little cold but they seem to know that and had a space heater waiting. Love this hotel.

10/10

Exceptional

12 Feb 2026

Jens

Very service minded staff and great breakfast

Friends_and_family Family

10/10

Exceptional

02 Feb 2026

Nicola

Couldn’t fault this hotel at all. Our room was lovely, very clean, the breakfast was amazing and the location was great. The hotel staff were so friendly and couldn’t do more for us.
Overall a fantastic break!

Partner

10/10

Exceptional

03 Jan 2026

Laura

Fantastic hotel!Perfect location and 5 star service throughout.Would highly recommend

Leisure Family

10/10

Exceptional

29 Dec 2025

Bilal

Excellent breakfast.
Attentive staff

Leisure Family

10/10

Exceptional

28 Dec 2025

Symin

I went to Prague, this hotel, with my son. It’s an amazing hotel, very relaxing atmosphere with an excellent breakfast buffet which has everything for every taste. The swimming pool and sauna are excellent and clean.
Staff are very caring, polite and welcoming. For the first time they had a celebration on Christmas Eve ( the hotel manager told me that was their first time), 4 hours of dinner with live music( a violinist and a singer who did their performances as solo, also sometimes together) both excellent performance. My only suggestion would be to make sure everyone can see the performers, I couldn’t see because our table was behind a curtain, which could’ve been avoided very easily. This was I’m sure because it was the first time of this celebration in the hotel. Otherwise it was great.
This was our second time to go to Prague and to this hotel. On both occasions we had an amazing time. Thank you

Family

10/10

Exceptional

18 Dec 2025

JUNYEOP

사우나를 포함하여 최고의 시설, 친절한 직원, 맛있는 조식

Self

8/10

Excellent

10 Dec 2025

Bronwen

Beautiful old bank building in a great location. Unfortunately, there were steps without great hand rails leading up to the front door and no easy alternative for luggage. We had to wait for a (really friendly) porter to help.

Leisure Partner

10/10

Exceptional

03 Dec 2025

Abbie

Staff were extremely courteous. The staff operating the front door - carrying luggage etc. it was very much appreciated.

Our room was not ready until 3:30pm. We were offered free drinks whilst we waited and we had also been updated to a deluxe room.

The room was lovely - comfiest bed I’ve slept in. Mini bar had a good selection although we didn’t use it. The spa was also amazing. Really relaxing and again staff went above and beyond. Would not hesitate to book here and come again. We were gutted that of our 4 night stay in Prague, only 2 nights were spent here.

Partner

2/10

Poor

12 Nov 2025

Tom

Very bad customer service.

Good hotel but the people are unprofrisnel

10/10

Exceptional

02 Nov 2025

Marlise

Excellent room, spotless clean, very comfortable

Leisure Self

10/10

Exceptional

27 Oct 2025

Richard

Fantastic breakfast menu and continental offering. The staff were so helpful and accommodating. 10/10.

Partner

2/10

Poor

21 Oct 2025

Robert

We visit Prague several times a year, and this hotel was on our wish list. What a disappointment it was for us. We booked this hotel as a birthday surprise, mainly because of the luxurious-looking pool, but on the day of arrival, they informed us that the pool was closed. They didn't even bother to inform us in advance, and when we asked to cancel, they refused. This is not a five-star hotel, as they do not even accommodate common requests such as a quiet room on a higher floor, etc. This hotel disappointed us, but fortunately, there are many better hotels in Prague than this one. This one only looks luxurious, but the service is poor.

Leisure Partner

8/10

Excellent

11 Oct 2025

David

Breakfast was a treat especially with the lady playing the Harp during breakfast. Spa was also excellent. Sadly the bar area is now in the foyer area.

Leisure Family

10/10

Exceptional

09 Oct 2025

Susan

The room and hotel was beautiful. Staff were very friendly and made our stay memorable

Leisure Family

10/10

Exceptional

08 Oct 2025

Maggie

Best service and best massage ever!

Friends_and_family Family

6/10

Pleasant

29 Sep 2025

Kristian

We specifically booked this hotel and this room because it was advertised as having a bathtub in the room. After checking in and being put in room with no tub, I talked to front desk staff who said they were totally booked for the weekend and we couldn’t switch rooms.

Partner

10/10

Exceptional

28 Sep 2025

Isaac

Great location very centrally located from Old Prague everything within walking distance 1-2 miles, 15 mins. Great food and great rooms. Staff very friendly.

Business Self

6/10

Pleasant

26 Sep 2025

Mark

Check in was early and was told we would receive a call when rooms were ready. Calls never came and checked in to find rooms intolerably loud do to confluence of public transportation being outside windows.

Room changes were made graciously but definitely a bad first impression.

Friends_and_family Friends

10/10

Exceptional

21 Sep 2025

Yaquelin

Ha sido la mejor experiencia para mi y mi pareja ,ha sido el mejor servicio al cliente que hemos experimentado,desde la persona que te recibe en la puerta como el modo que te ayuda con el equipaje ,las chicas de la recepción,el hotel en general es estupendo ,el desayuno es de reyes todo es perfecto gracias a todos los trabajadores

Leisure Partner

8/10

Excellent

20 Sep 2025

Sherri-Lynn

I booked this stay last minute. The hotel you can tell at one point was quite grand, however it is in need of a few updates (tv was older etc). The furniture in the room was nice, the bed was comfy, bathroom well equipped. Nespresso coffee machine and mini bar was nice.
The carpets need’s a shampooing as they were a bit stained. I would stay here again, as the location was close to the train station and I didn’t get a chance to use the spa facilities.
Just note that this is not an accessible hotel. My parents would have struggled with the stairs, however I will note that the porters were fantastic with helping me with the luggage.

Leisure Self

10/10

Exceptional

18 Sep 2025

Stuart

Very nice hotel, with a beautiful pool and spa area. An easy walk from the main Prague train station

Leisure Self

8/10

Excellent

01 Sep 2025

Nadine

Nice people.

6/10

Pleasant

27 Aug 2025

Oleg

Hotel needs some works. Tired, changed the franchise from Boscolo

Leisure Self

10/10

Exceptional

26 Aug 2025

Verified traveler

Amazing !

The staff are amazing and the spa is remarkable! Im staying there next time for sure!

10/10

Exceptional

25 Aug 2025

Michelle

Our stay here was wonderful!! The ambience is incredible. The staff were so welcoming, warm and helpful. I would definitely recommend staying here.

Leisure Partner

10/10

Exceptional

15 Aug 2025

Hristina

Loved everything about this hotel. My room was gorgeous, the staff was very nice and helpful. 10/10, will definitely stay there again

Leisure Self

10/10

Exceptional

13 Aug 2025

Monica

This had all of the amenities you could hope for with old world service. The decor celebrates the time when the hotel came into being as a bank without seeming kitschy. We lives this hotel!

Leisure Family_with_children

10/10

Exceptional

07 Aug 2025

jeremy

Great hotel very accomodating

Leisure Family

8/10

Excellent

03 Aug 2025

Gerardo

Old building but good deal. Air conditioning needs improvement.

Leisure Family

8/10

Excellent

22 Jul 2025

Damiano

Das Frühstück war sehr lecker!
Die Mitarbeiter nett.
Das Zimmer war schön aber für ein superior Zimmer bzw grand Deluxe Zimmer etwas altmodisch. Es gab keinen Spiegel außer im Badezimmer, was sehr schade ist.

Was ich auch sehr schade finde ist, dass der Portier bzw Doorman (waren 1-2 Kollegen) am Handy waren und meiner Begleitung und mir nicht die Tür aufgemacht haben. Beim rausgehen oder wiederkommen.

Leisure Partner

4/10

Poor

07 Jul 2025

Kethan

Walking distance to old town

Leisure Partner

10/10

Exceptional

06 Jul 2025

Olli

Great experience

An excellent hotel by all standards. This was my first, but surely not last time in this hotel!

Business

10/10

Exceptional

05 Jul 2025

Melody

Look the internal look and ambiance

Leisure Partner

10/10

Exceptional

05 Jul 2025

Verified traveler

An excellent hotel + equally excellent location

For anyone travelling to Prague who wants a central location, the most amazing breakfast with live harp or violin music, the most comfortable beds and bedding plus a spa that is relaxing and wonderful topped off with staff that has the care of their customers are the forefront, then this is the hotel for you. This hotel in Prague is one of the best hotels that I have stayed at in the world. To all my fellow Canadians, this is the hotel for YOU!

Friends_and_family Family

10/10

Exceptional

03 Jul 2025

Symin

We really enjoyed our stay in this hotel. The hotel was brilliant, the pool and sauna were amazingly relaxing,
Breakfast buffet was just perfect and had things for every taste. I will definitely go back again.

Business_and_leisure Family

10/10

Exceptional

17 Jun 2025

Hector

Excellent

10/10

Exceptional

11 Jun 2025

Heike

Beautiful and lovingly converted former bank - we loved everything about it. The building is breath taking. All staff were wonderful and helpful and always friendly. Breakfast was more than abundant, all best quality. The room was very comfortable with great air conditioning. The pool was magical! A true spa experience. Thank you for a wonderful stay!

Leisure Family

8/10

Excellent

08 Jun 2025

SONIA

Room was too small but bathroom was great. She a is amazing too

Leisure

6/10

Pleasant

03 Jun 2025

maysoon

Rooms are always not ready even after check-in

Friends_and_family Friends

10/10

Exceptional

30 May 2025

Maria Magdalena

So, its around the corner of the train station
Walkable to the astronomic clock (8-10mins) flat
Downside: huuuge stairs at the entrance! No ramp!! Also some stairs for some rooms! So if you have mobility issues i do not recommend, other than that it was a pleasant surprise and the hotel is DIVINE
Fyi food is not good.. breakfast has a lot of different choices but simple things like eggs (undercooked) or hotcakes (very chewy) were not ideally to eat... other than that the hotel is gorgeous :)
Also if you have medicine that needa refrigeration, as in most of europe their minibars arent ideal so always ask for ice if needed

Leisure Family

10/10

Exceptional

27 May 2025

Stuttee

Beautiful property and lovely service and staff. Spa was an exceptional highlight

Business Self

10/10

Exceptional

19 May 2025

Fares

Amazing

Leisure Family

10/10

Exceptional

03 May 2025

Michael

Great location, walking distance to all important sites. Artem at reception provided excellent service and hospitality. 5 stars. Recommend to everyone visiting Prague.

10/10

Exceptional

23 Apr 2025

Kalpana

It was the perfect hotel to go around Prague. It is very conveniently located for tourist attractions and shopping. The staff were amazing! The breakfast and dinner were excellent.

Leisure Family_with_children

8/10

Excellent

23 Apr 2025

Verified traveler

Lovely hotel with friendly staff

A lovely hotel with very friendly and helpful staff. We booked room only so didn't have the breakfast. We used the spa on our last morning and it was a lovely good sized pool although the jacuzzi pools were a little cold. The availability of water in the reception area was very welcome after a busy day visiting the sites of Prague. We were a little disappointed with our room as it was quite small and the window was high up with no view. The air con didn't seem to cool the room down enough for us so we had to leave the window open all night. The champagne and chocolate strawberries in our room on arrival were a thoughtful touch as we were celebrating a special anniversary. This was our first trip to Prague and we felt that the hotel was a little too far from the Old Town area. A lovely hotel but we probably wouldn't book again.

Partner

10/10

Exceptional

22 Apr 2025

Rick

A

10/10

Exceptional

11 Apr 2025

Cyndie

We had a very nice and relaxing stay with very friendly and helpful staff. Meters away from public transportation, walkable to major attractions. Will only stay at NH Carlo IV when in Prague!

Leisure Friends

10/10

Exceptional

09 Apr 2025

Jenny

We had a wonderful 3 nights stay here! The staff was attentive and welcoming. We used the spa and gym everyday. The location is convenient for walking to main attractions or getting around by tram. The tram and central station are across the street. A few of our favorite dining spots: pho 55, artic bakery, kuchyn, coffee & waffles and Aux Merveilleux de Fred.

Leisure Partner

10/10

Exceptional

06 Apr 2025

Marc Quist

A fine place to stay and a very warm and special thanks to Martin in the lobby for his attention to detail and guest wellbeing! We loved it!

Friends_and_family Friends

8/10

Excellent

01 Apr 2025

Roberto

It's a nice location with friendly staff. It is a fascinating building with a lot of history. The rooms are small, at least the Superior Room.

Leisure Partner

10/10

Exceptional

31 Mar 2025

MOHAMMED

Friendly staff, especially Christina at reception

Leisure Partner

10/10

Exceptional

17 Mar 2025

Elizabeth Ann

Amazing experience! We chose this hotel for our mini honeymoon right after our wedding, and it exceeded all our expectations. From the moment we arrived, the staff made us feel so special, surprising us with a sweet treat and a bottle of bubbly in our room which was such a thoughtful touch. The concierge service was outstanding, and every member of the team was incredibly attentive and helpful.

Our room was beautifully appointed, simple yet elegant, with everything we needed. The bed was unbelievably comfortable, ensuring we had the best night's sleep. And let's talk about the downstairs area; it’s absolutely stunning, with gorgeous décor that creates such a warm and inviting atmosphere.

We also treated ourselves to room service, and the food was exceptional. The burger we ordered was cooked to perfection and truly delicious. Every detail during our stay reflected the hotel’s commitment to quality and guest satisfaction.

Overall, this was a perfect 5 star experience, and we’ll treasure the memories forever!

Leisure Partner

10/10

Exceptional

23 Feb 2025

Niklas

Hotel review

Everything was excellent, but one thing was increadible disturbing!
The TV had a hdmi lock and the front desk wouldn't assisst.
Hey, who wants to watch TV these days when everyone has a laptop or a chromecast??

Partner

10/10

Exceptional

21 Feb 2025

Estera

It was lovely. The Staff was very friendly. The room amazing. The breakfast plentiful and delicious. The pool spacious and sauna hot.

Partner

10/10

Exceptional

20 Feb 2025

Alexandra

Excellent stay

Leisure Family_with_children

10/10

Exceptional

09 Feb 2025

Barry

In general, the stay was excellent, the staff were helpful and polite and the room was clean tidy and well equipped. The location was also good, right on the edge of old town and many of the sites were within easy walking distance. I would stay there again.
Two very minor points, 1) we stayed four nights, we had turn down service one of those for nights. I don’t mind if we have the service or not, I just thought it was strange to have it one night out of four. 2) The breakfast was great, huge choice, but the scrambled eggs were inconstant. The first morning, they were excellent, after that they were dried up and solid. Not sure if there was a difference chef on the Wednesday morning or if they had simply not been out as long.
Again, these were minor points and I would recommend the NH Collection Prague Carlo IV as a great place to stay if visiting Prague.

Leisure Partner

8/10

Excellent

30 Jan 2025

Peter

Service mostly excellent. However, some doormen not as responsive with their greetings as should be. Avoid the club sandwich in the bar. Overpriced and poor quality. Cocktails first class.

10/10

Exceptional

20 Jan 2025

Murat

The staff, service, amenities, breakfast were all great. Thank you for such great stay.

Partner

10/10

Exceptional

20 Jan 2025

Karen

Great stay

8/10

Excellent

19 Jan 2025

Tracy

Beautiful

We recently enjoyed a 3 night stay. The hotel is beautiful throughout, staff extremely friendly and helpful and our room was spacious, clean and the bed was very comfortable. The bathroom was aslo clean and a selection of toiletries was available.
We made time to use the spa facilities which again was faultless.
The only issue we experienced during our stay was the room temperature, the thermastat for cool air didn't work, and although the window would open, it closed itself when the curtains were drawn. Coffee and tea facilities were available in the room however only 3 coffee pods and 3 milks, and 1 english tea bag were provided, the others were flavoured tea.
However, we would definitely stay again.

Friends_and_family Friends

10/10

Exceptional

15 Jan 2025

Verified traveler

Beautiful Hotel

We had a fantastic few days in Prague with our friends. The hotel was amazing, the staff went above and beyond to help make our stay even more special. Would definitely return in the future. Thank you ☺️

Friends_and_family Friends

10/10

Exceptional

06 Jan 2025

Alan

Excellent hotel, spa was wonderful, staff very helpful. Fabulous location.

Leisure Family

10/10

Exceptional

30 Dec 2024

Christoffer

An elegant step back in time

Great hotel with a friendly, helpful, and professional staff.

Really nice breakfast with live music - a lovely surprise. Spending the weekend afternoons in the bar was splendid with live piano music and fine cocktails. The lobby and bar room is a beautiful setting, and you expect to see Hercule Poirot entering at any time.

The pool area was enjoyable, but they could use a real jacuzzi with a higher temperature than the pool. However, they do not seem to have room for it. The steam bath was great.

Small observations:

_The tram outside is audible if you have a room facing the street, but you do not get really disturbed by the occasional noise.

_Our room on the top floor did not have normal windows but skylight windows. Unusual but acceptable.

_The selection of TV channels is a bit limited, but I guess it is a regional thing. There are a lot of Italian and German channels but very few English options, and no BBC or CNN (though there is Sky News).

_We never figured out the housekeeping schedule, and it was a bit random what they replaced in the room, especially regarding tea, coffee, new glasses, etc. But the ladies were very nice, and the room was clean and pleasant.

_Nice touch with the porter opening the door for you at the elegant entrance.

10/10

Exceptional

23 Dec 2024

Julie

Excellent!

Lovely hotel with loads of character, great service, great location, would definitley return.

Partner

10/10

Exceptional

19 Dec 2024

Steven

Everything was amazing!! Would definitely stay again 😊

Leisure Self

8/10

Excellent

17 Dec 2024

Kirsty

Great hotel

10/10

Exceptional

16 Dec 2024

andrew

Great hotel

Beautiful hotel close to the centre of town but far enough out to be nice and quiet. Great pool, and service was top notch. Would definitely stay here again.

Partner

8/10

Excellent

15 Dec 2024

Nicolette

Beautiful and clean staff around bar area could be more attentive and helpful

Leisure Family

10/10

Exceptional

11 Dec 2024

Elizabeth Jane

Lovely hotel, beautiful decor and fantastic breakfast

Leisure Partner

10/10

Exceptional

24 Nov 2024

Paul

Excellent stay

Amazing stay at NH, with a lovely team that made the most to help and make the stay unforgettable.
Special thanks to the welcome desk team & guest relationship team for their kind message & attention for our stay. We will come back, for sure

Partner

10/10

Exceptional

24 Nov 2024

Martin

Amazing guitar player

Really beautiful hotel in the center of Prague. It is clearly a historic building, although the rooms don’t feel old or dated.

The highlight was the breakfast and particularly the guitar player who serenaded us during the breakfast

Friends_and_family Family

10/10

Exceptional

16 Nov 2024

Laura

Recommended Hotel in Prague

Great stay in Prague, hotel was lovely, rooms were large and comfortable and staff were very helpdul

Partner

10/10

Exceptional

18 Oct 2024

Björn

Fantastic hotel, very beautiful and nice spa. The rooms are amazing with very good beds, the service and staff is top class. The only complaint I have is the quality of the breakfast, cheap stuff with low quality, it really doesn't live up to the standards of the hotel.

Leisure Family

10/10

Exceptional

18 Oct 2024

Jason

Stunning ‘kerb appeal’ situated just a few minutes walk from the station where the AirPort Express bus is located. A tram stop is across the road where multiple routes can be accessed. Wenceslas Square is a 15 minute walk away which leads down to the Old Town Square. The hotel’s interior is also impressive and boasts a beautiful pool and spa. Breakfast was superb, with a huge range of choice to satisfy all tastes. The rooms are comfortable and are adorned with luxury fittings including marble bathrooms and fabric covered walls! There are restaurants, bars and mini markets around the immediate area of the hotel.

Leisure Partner

8/10

Excellent

17 Oct 2024

charles

Electricity was turned off one night for maintenance and very noisy during maintenance of property.

Leisure

10/10

Exceptional

16 Oct 2024

Randal

Fantastic breakfast buffet.

Leisure Partner

10/10

Exceptional

15 Oct 2024

Victoria

Beautiful historic hotel. The staff were so exceptional. The room service roast duck amazing. Delicious spa. A lovely stay.

10/10

Exceptional

10 Oct 2024

Verified traveler

Quiet enough area yet still close to everything

Very comfortable rooms and great staff. Great location for being walking distance to train station and Old Town but still in a quiet area. When maintenance was needed, they did prompt work. I had the one room which had no proper shower curtain or barrier so it was annoying that water would get all over the washroom and there is a warped wooden cabinet because of that . I hope they finally renovate that.

Friends_and_family Friends

10/10

Exceptional

01 Oct 2024

Verified traveler

Gorgeous building, ambiance and set up

Some personnell is rejoycingly accesible and helpful, some counter staff in night shift less so. It is so sad to ask something routineways , not being listened to, after repeating being asked to wait and then being put off, even with other kind of requests afterwards, without faulting respect or any conceivable reason.

Self

10/10

Exceptional

16 Sep 2024

Andrew

Prague first time

Carlo IV Hotel in Prague is an exceptional blend of historic charm and modern luxury. The stunning architecture, elegant interiors, and attentive staff create a welcoming atmosphere. Rooms are spacious and beautifully designed, and the spa is a perfect retreat after exploring the city. Its central location makes it ideal for sightseeing. A truly memorable stay!

Partner

10/10

Exceptional

16 Sep 2024

Rajeshriben

Very comfortable stay. Rooms were clean and the service was excellent. Very convenient for old town Prague. Breakfast was excellent with a huge selection.

Friends_and_family Family

10/10

Exceptional

13 Sep 2024

Lukas

Beautiful hotel with a lot of history, great staff and super central.

Leisure Friends

6/10

Pleasant

13 Sep 2024

Ishaq

i like💕 the style
dont like the garage options

Leisure Partner

10/10

Exceptional

10 Sep 2024

Judi

Carlo IV Prague

I absolutely love this hotel. The staff couldn’t be more helpful, especially Pavlina on the front desk: nothing was too much trouble. Maria in Guest Services also excellent.
The hotel is clean, breakfast is everything you could possibly want and there’s a beautiful swimming pool.
It’s a short walk to the old town which is spectacular.

Self

10/10

Exceptional

03 Sep 2024

Natalie

Location was close to the train station and all local attractions are within walking distance.
I highly recommend it!

Leisure Self

10/10

Exceptional

02 Sep 2024

john

Great stay

Fantastic staff,beautiful hotel

Partner

10/10

Exceptional

27 Aug 2024

andrew

Great hotel

Leisure Family

10/10

Exceptional

23 Aug 2024

Mark

Wonderful hotel, shame about the spa having to shut down, bummer. Room was nice, big for the building and area.

Leisure Partner

8/10

Excellent

19 Aug 2024

Annie

Peaceful atmosphere, classic architecture, intriguing history, gorgeous swimming facilities.

Leisure Partner

10/10

Exceptional

09 Aug 2024

Keyhan

Excellent stay ! Will come here again.

Amazing Hotel and great location. Staff was extremely good especially Lenka who helped get us an excellent room and also Luqman who was at the night shift catering to many requests with a very hospitable and professional manner!

Friends_and_family Family

6/10

Pleasant

06 Aug 2024

Omar

Staff training required.

Leisure Family

6/10

Pleasant

06 Aug 2024

Omar

The stay was average, but I believe your staff does need some training in serving guests. A simple example was when I asked one of your front desk staff members, what was in the welcome drink, the response was “I don’t know” and walked away.

Business_and_leisure Family

8/10

Excellent

05 Aug 2024

CAGLAR

Hotel location and facilities were great. Staff always smiley and helpful. Breakfast amazing. Just one thing is missing at the hotel is no elevator at the entrance. There is around 20 stairs to enter the hotel. If you have a baby with stroller , you need to be ready to carry. Ofcourse they are helping to carry but everyday 3 times is a bit hard.

Leisure Family_with_children

10/10

Exceptional

02 Aug 2024

Tony

Simply fantastic - Higly recommended

We spent 4 nights here and it was a fantastic stay. Staff were friendly and helpful at all times. The hotel was clean in all areas we visited.

Breakfast was just spoilt for choice. So many options from cold meats/cheese, sweet/savoury pastries, traditional cooked breakfast, open sandwiches, breads, preserves/coulis etc, dried fruits/nuts plus a few menu items cooked to order if required like crepes, eggs etc, live harpist performing during breakfast and a very good atmosphere.

Spa usage is included in our stay and we visited everyday to use the Sauna/Steam Rooms and Pool for around an hour in the morning. We did not have any treatments due to busy schedules but if we had time we wish we could have. You do have to 'reserve' a time slot but it was no hassle.

The bar had a good range of drinks and cocktails. Wine menu was not the largest amount of choice but was priced reasonably and covered most of the ranges/wine regions for a 5 star hotel. Dinner in the restaurant was fantastic with some great choices and seasonal items. The Porcini Ravioli and Rhubarb Crumble/Clotted Cream were simply divine.

Getting to the hotel was easy as it is 5 mins from Main Train Station and ordering Bolt/Uber from the front door of hotel is really easy and pickup times were less than 1 min in this area. They also have a E Scooter parking zone outside and two tram stops either side of the main entrance. We did not struggle to get anywhere in the city from the hotel.

Partner

10/10

Exceptional

28 Jul 2024

Eduardo

Good hotel

Leisure Partner

8/10

Excellent

21 Jul 2024

Justin

Property was beautiful, staff was very friendly and helpful, walking distance to old Town Square, easy access for cabs or bolt drivers.