Name: Ruby Marie Hotel Vienna by IHG
Address: Kaiserstraße 2-4, 2-4, Vienna, 1070, AT

10/10

Exceptional

02 Aug 2026

Pruthvi

I arrived in Vienna on one of the hottest day and I was literally searching for Air con through the city when I was exploring but luckily the hotel room were fitted with AC so it was like a heaven and to top it off they have their own movie theatre which is crazy. The staff were so friendly and the rooms were pretty good . I would say the nearest tube station is like 5mins so you can travel to other locations very easily. If I came back to Vienna, I am definitely gonna be staying in this hotel and would recommend this to anyone.

10/10

Exceptional

01 Aug 2026

Jodie

Great hotel, have stayed here before and would stay again. Very comfortable room, clean and well cared for. There is a lovely roof terrace area with a bar; a cinema room; and a lounge area, which is perfect for if travelling with friends.

8/10

Excellent

29 Jul 2026

Melanie

This hotel was so funky and cool! The room was clean, the air conditioner worked well, and the staff were polite and very helpful!

The location was convenient to shopping but not as convenient as I wanted to “places to see.”

Overall, great location and hotel.

10/10

Exceptional

26 Jul 2026

Jodie

My second stay at the Ruby Marie, and I’d happily stay again. Lovely room, very clean and fresh. The location is ideal, just a couple of minutes from the tube and Westbahnhof. Highly recommend.

10/10

Exceptional

26 Jul 2026

Adil

Helpful staff and nice service

10/10

Exceptional

22 Jul 2026

Andrew

Whilst the hotel is upside down it's quirkyness is part of its charm. Very clean
Very comfy. Decent location and easy to get around the city.

6/10

Pleasant

08 Jul 2026

Elzbieta-kinga

Room was clean and in a decent location. About an hour walk to the river and main old town of Vienna . It the line underground subway was amazing and was only 1-2 blocks away.
I would not rate this a 4 star hotel because of the lack in room amenities. No fridge, no coffee machine or tea, not iron or ironing board.
The bed was comfortable but the curtains let in too much light- zero black out. I would not rate any hotel above 3-3.5 stars without amentities such as room fridge and coffee machine for example .

Partner

8/10

Excellent

06 Jul 2026

David

Great location, air conditioning very good, loved the terrace
Could do with usb charging sockets

Partner

10/10

Exceptional

04 Jul 2026

Paula Regina

Great hotel

Friends

4/10

Poor

03 Jul 2026

Tiffani

Our room had a terrible ant issue, we brought it to the attention of staff shortly after our arrival, who said they had no alternative room available and the cleaners were no longer on site, so nobody could assist us. We had to stay in our room another night with ants crawling all over the floors and bed!! Took till after 3pm the following day for someone to even come and look at our room!

Also - communal iron(which in the morning there was an queue for on more than one occasion) and tea and coffee facilities on the third floor, which was very inconvenient, no milk for the teas just creamer, and coffee was awful.

I never leave a bad review, but I was so disappointed. This is our last trip together before we have our baby, so wanted it to be special, not stressful and bug infested!!

Partner

10/10

Exceptional

02 Jul 2026

Andrew

Nice relaxed modern hotel with friendly staff and good quality rooms.

Friends_and_family Family

4/10

Poor

25 Jun 2026

Ruben Dario

During 3 we never received Clean Room neither towels change the Day before s living I talles with a cleaner gay and he out the trash and changed the towels.
This hotel has not telephone in the rooms therefore is not posible to call to Room service or emergency….. very Bad idea.
The Fiat Day the Bar Check In I had troubles with computer auto check in and it was a great delay and Bad attention.
Breakfast normal.

Partner

8/10

Excellent

22 Jun 2026

Roosevelt

For the price, this place is hard to beat.
For the cons:
The in-room closet space sucks and there’s no mini refrigerator, but they have a galley where you can buy cold water and snacks. I’d advise you to bring a clothes steamer, otherwise you’ll be using the “community iron” on the 3rd floor.
The layout is also confusing and off putting. Reception is on the 5th floor so instead of human beings your greeted by an elevator when you enter the building. You’ll never get used to where your room is as the hallways are dimly lit and break off into random directions. The hotel also doesn’t have much of a view to speak of. They have a terrace behind the bar but, you’re looking into the backs of other people’s apartments.

Now onto the pro’s:
The rooms are clean and comfortable and come with a little Marshall Bluetooth speaker that has bass and treble controls!
Their soaps and conditioners smell amazing( to me anyway)
The bed is a single mattress, not that weird split down the middle thing they love in Europe for some reason.
The staff are cool and very helpful
You have several good places to eat in the immediate surrounding area of the hotel.
Air conditioning! Which was a savior during this unbelievably scorching weekend

To conclude:
When you’re visiting Vienna, all you really need is a clean comfortable place to lay your head. You need to be out IN VIENNA, not in your room. With that said, the ruby marie is a perfectly fine hotel and I would have no regrets coming back

Self

10/10

Exceptional

10 Jun 2026

Rebecca

We needed a quiet place to take a board exam on the final day and they were very helpful. All went well with the space and WiFi.

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Martin

Unbelievable bargain!!!!! Rooms are very Nice and clean. Bar and outdoor lounge was exceptional. The computer self check-in was a bit arduous other than that a perfect stay near large train station and multitude of restaurants, shops and many attractions. Great Place!

Self

10/10

Exceptional

07 Jun 2026

Martin

Unbelievable bargain!!!!

Self

8/10

Excellent

03 Jun 2026

Viviana

Muy limpio y cómodo. El desayuno muy rico

Family

10/10

Exceptional

02 Jun 2026

Joseph

Wonderful experience. Hotel was conveniently located in an area that provides great access options. Rooms were clean, comfortable, quiet. The best part of the experience was the excellent hotel staff - from everyone we met during our 10-day visit, from check-in, housekeeping, breakfast, bar, advice, incidentals. We'll plan to come back to this hotel in the future. Till next time, many thanks to your staff members who were so kind and helpful - Timo, Julian, Sannu, Juana, Alina, Bogdan, Hubert, Noah, Aaron, Hanna, Brigitta, Sarah, Christoph (and my apologies for not mentioning others). You're so fortunate to have such a hard-working, dedicated crew.

Joe H. from Cape Cod, MA

Family

10/10

Exceptional

01 Jun 2026

stephanie

I had a very pleasant stay at Arte Hotel in Vienna. The hotel has a modern and stylish design, and the overall atmosphere is welcoming and comfortable. The rooms are clean, well-maintained, and thoughtfully arranged, making it a great place to relax after a day exploring the city. The staff were friendly, professional, and always ready to assist, which really added to the experience.

The location is also very convenient, with easy access to public transport and nearby attractions, making it ideal for both short and longer stays.

The only small drawback is that the room did not include a kettle or a mini fridge, which would have been useful for added convenience. Aside from this, everything else was excellent, and I would definitely recommend this hotel to anyone visiting Vienna.

Friends_and_family Family

10/10

Exceptional

19 May 2026

Stephen

The hotel is close to 2 tube stations and 2 large supermarkets.The room was spacious and clean. Loved everything especially the coffee station on the 3rd floor..used it everyday also the bar which also used daily. the bar was so welcoming and comfortable. A big shout out to Alina,Laura and Timo who were so friendly and efficient and made us feel welcome on every visit..they really made us want to visit the bar daily. Highly recommended

Partner

8/10

Excellent

15 May 2026

Yurii

Great location next to Westbahnhof but far enough from all the noise. Mariahilfer street with all the shopping takes you to the heart of Vienna in 20 minutes. Rooms perfectly clean and rather new but basic and small. Breakfast good.

Self

6/10

Pleasant

09 May 2026

Duncan

Self checkin was useless. The room was average - I can say little more about the hotel. I’ve been back to Vienna since and stayed elsewhere

Family

10/10

Exceptional

08 May 2026

Philip

All great. Had a fantastic appetizer on the terrace the evening we arrived. Was great. Highly recommend

Partner

6/10

Pleasant

22 Apr 2026

Ernesto

Very simple room, no amenities, lacking organizational furniture for clothes.

Partner

10/10

Exceptional

21 Apr 2026

Irina

Very good hotel in excellent location. Steps to public transport, walking distance to the city center. Easy transfer from the airport. Breakfast is excellent.

Self

10/10

Exceptional

16 Apr 2026

Paul

Belle petite chambre avec douche au centre de la chambre.
Déjeuner excellent

Partner

10/10

Exceptional

10 Apr 2026

Azra

Clean room, great breakfast and great location

Self

10/10

Exceptional

06 Apr 2026

Peter

Self check in a bit confusing, although bar staff will usually help. On line check in recommended, but couldn't find the link to do it on line.
Great location for centre of Vienna. Great breakfast experience. Rooms always comfortable.

Partner

10/10

Exceptional

02 Apr 2026

Daniel

Clean room, simple and effective minimalist music decor

Family

10/10

Exceptional

29 Mar 2026

Aileen

Cant fault this hotel. Room and staff lovely. Location excellent. Hotel had a great bar and roof terrace and there was a cinema room showing a free film each night. They also give you a free drink at the bar if dont require your room to be cleaned for 3 days, and the cocktails were delicious. Had a younger vice re clientele and staff. Enterance to the hotel was at street level with a lift to the hotel, and that was a bit dark. Wasnt too expensive. Highly recommend.

Partner

4/10

Poor

26 Mar 2026

Krishna

I wanted cool air. It stayed hot throughout the night. If I open a window, it becomes cold. So, I spent an uncomfortable night.
There was only set of Pillows and Comforter. Not sufficient. Did not want to ask reception for extra - should have been provided automatically considering the cost that was charged.
Towels were small size (70*130). Just one bath towel, one hand towel.
No coffee maker in the room. Coffee was available in the common area.
Glass bath. Lucky that I stayed alone. Not for family or friends unless you want some exposure.
Not worth the money.

Self

10/10

Exceptional

23 Mar 2026

ROBERT

Location was excellent.

Self

6/10

Pleasant

12 Mar 2026

Jaymin

Poor check in. Pretty basic.

10/10

Exceptional

01 Jan 2026

Natalie

Lovely hotel, and nice staff very helpful

Leisure Partner

8/10

Excellent

23 Dec 2025

Barry

Overall this was a great stay. The location is well suited for transportation and restaurant/shopping options. The only negative was the buffet breakfast lacked hot meat and egg options. The price is expensive for what there is. It’s a small issue.

Friends_and_family Family

6/10

Pleasant

16 Dec 2025

Jill

The room
was small, the bed is too big fir the room, literally had 6 inches to walk through between bed and wall.

Friends_and_family Family

10/10

Exceptional

14 Dec 2025

Philippa Ruth

Staff were relaxed, polite and helpful. The room was clean and quiet. Lovely toiletries and actually have a good hair conditioner!
Could do with tea and coffee facilities in the room but not a major issue. They show a film every night in a cinema room which is a good touch as the TV has everything in German except for the news.
Fabulous breakfast and a good location. Really enjoyed our stay there.

Leisure Partner

10/10

Exceptional

14 Dec 2025

Ateesha

The room was clean and the staff were friendly. I always got assistance when needed in terms of guidance to navigate the city. The movie theatre was a nice touch as well.

Leisure Self

4/10

Poor

09 Dec 2025

Liron

Staff support was lacking for the late check out with the reason for no rooms available while it was possible to order many rooms including many of my room type.

Partner

8/10

Excellent

09 Dec 2025

Guy

Pros.
Very convenient self check in
Spacy and specious rooms
Awesome friendly and helpful staff
Comfortable beds!
Great location

Cons.
Towels size is Medium and its location is not optimal (in the toilet cabin)
No hot food choices in Breakfast

Partner

4/10

Poor

07 Dec 2025

Adam

Staff were rude and my room wasn’t cleaned

Leisure Self

8/10

Excellent

02 Dec 2025

Sarah

We enjoyed staying at the Ruby Maria. The staff were very friendly and helpful. It was a perfect location. Near the trams, underground. Shopping and bars on the door step. We enjoyed a 4 day break this weekend. I would recommend this hotel.

10/10

Exceptional

01 Dec 2025

Thuan

Great hotel

Leisure Friends

10/10

Exceptional

30 Nov 2025

Michelle Elaine

Wonderful hotel and the best staff ever! The hotel had a lot of charm in a nice area near a lot of shops and public transportation. The breakfast was ok but it could use more of a variety, an omelette station would be an addition. Overall, we enjoyed it and would definitely stay again.

Leisure Partner

4/10

Poor

26 Nov 2025

Julia

Upon our first arrival the waiter was very rude when we sat down and tried to order food - he knew right away he was rude. Our toilet ran water all the time and shower did not drain very well. The curtains had stains all over. On our last morning prior to check out at 9AM someone came into our room unannounced with a key, he continued to do the same for 3 rooms following. It felt extremely alarming for someone to enter the room without consent and had a key immediately upon waking. I would not recommend this hotel again due to safety being a major concern if people are able to access our room without consent - was this person a guest at the hotel? A random off the street? We were never told and no way to know - thankful nothing serious happened but this has never happened at any other hotel

Leisure Family

10/10

Exceptional

21 Nov 2025

Luca Alessandro

Staff was very welcoming and helpful

Leisure

10/10

Exceptional

21 Nov 2025

Katie

Excellent hotel, the only thing was I thought there would be more power in the shower.

Friends_and_family Friends

10/10

Exceptional

16 Nov 2025

William

Nice hotel, good location. Lovely bar and cinema room is pretty cool!

Partner

10/10

Exceptional

14 Nov 2025

Debby

Very nice room Excellent location where I could shop and little grocery to get food Loved the restsurant

8/10

Excellent

08 Nov 2025

Marianne

Only thing I missed, was no fridge in the room. Bring water but got warm.

Friends_and_family Family

10/10

Exceptional

30 Oct 2025

Nachman

Yes

Partner

10/10

Exceptional

28 Oct 2025

Jonathan

Staff was very polite. Good and simple breakfast.
Very close to the train station to go anywhere in the city.

Leisure Partner

2/10

Poor

25 Oct 2025

eric

There was so noise we can here everything on the street and the upper floor really bad

Partner

10/10

Exceptional

11 Oct 2025

James

We stayed at the Ruby Marie for 3 nights and were very pleased and impressed. Staff were fantastic - very polite and service oriented. Our room was clean and comfortable. Although we were on the 5th floor not too far from the lobby and restaurant/bar it was very quiet. Breakfast was typical with cereals, yogurt, pastries, breads, meats, cheeses, etc. Everything was excellent. The staff will make you a latte, cappuccino, etc. If you’re a guitarist one of the coolest features of this hotel is that they have guitars on site you can play. They even have amps in the rooms that you can use. Plug in and jam out!

The hotel is a bit away from central Vienna but on a main pedestrian street with lots of dining and shopping options. It’s a short walk from from the Westbahnhof and public transport. There is a tram stop right by the hotel.

We would definitely consider staying here again if we come back to Vienna.

Leisure Family

10/10

Exceptional

08 Oct 2025

Paul

Great spot

10/10

Exceptional

05 Oct 2025

Hadas

Great hotel, friendly staff, awesome location

Friends_and_family Friends

10/10

Exceptional

29 Sep 2025

Kerry

Fabulous, quirky hotel - loved it

Leisure Family

10/10

Exceptional

28 Sep 2025

Simon

Good. Nice clean room. Bar was nice with free bathroom. Self check in/out. Free drink if you select no cleaning options

Leisure Self

10/10

Exceptional

22 Sep 2025

Natalie

Could not pick a better location! Balcony overlooking the Vienna skyline was beautiful.

8/10

Excellent

21 Sep 2025

pamela

Love the patio to eat at, bar open 24 hours

Leisure Partner

10/10

Exceptional

14 Sep 2025

Gina

clean, friendly staff

6/10

Pleasant

14 Sep 2025

OLGA

Plus: good location, close to subway and tram.
Negative: no fridge in the room; breakfast is bad, no choices; nothing Wow about “wow” room, so don’t overpay

Leisure Friends

8/10

Excellent

13 Sep 2025

Kay

Great location to walk and see the city, friendly staff, complimentary drinks upon arrival.

Leisure Partner

10/10

Exceptional

10 Sep 2025

Marco

Excellent hotel

Leisure Self

10/10

Exceptional

04 Sep 2025

Prashanth

Very smooth and pleasant stay

Leisure Partner

8/10

Excellent

03 Sep 2025

Alexander

It's Ok

10/10

Exceptional

02 Sep 2025

Birgit

I always stay here when visiting Vienna. The hotel is clean, modern, and perfectly located. The prices are reasonable, the staff are friendly, and the rooftop is wonderful to enjoy breakfast, or just a coffee or a drink. It truly feels like home away from home for me.

Leisure

10/10

Exceptional

30 Aug 2025

Saahir

Great property, clean and had great rooms.

Leisure

10/10

Exceptional

26 Aug 2025

Sophie

Eco friendly - lovely initiatives.
Nice calm atmosphere. easy to walk / tram or undergraound to Vienna

Leisure Partner

10/10

Exceptional

17 Aug 2025

Livia

Lovely hotel and great location away from crowded areas

Leisure Self

8/10

Excellent

12 Aug 2025

Anthony

Other than reception never saw any staff. However most of the staff were friendly and helpful. Hotel was very quiet and though not in the centre was close to shops and restaurants. Transport was a 2 minute walk from the hotel and linked you with the rest of vienna. We had a wow room but not really sure how much better it could have been compared to the standard.
Didn't like the fact no kettle in the room was in.a separate room on 5th floor and didn't have it but felt breakfast was expensive at €23 pp but seemed standard for vienna hotels.

Leisure Partner

10/10

Exceptional

21 Jul 2025

R

Nice air conditioned room near public transportation and beautiful tree lined boulevard with shops. It’s not clear whether you can fully control the air conditioning, but it seemed good for sleeping. The breakfast at this hotel seemed a bit pricey as I recall.

10/10

Exceptional

12 Jul 2025

Denis

Great property. Ice cold AC which was especially nice in the summer heat. Centrally located.

Leisure Partner

10/10

Exceptional

06 Jul 2025

Jesus

Nice hotel, very comforting as a foreigner so I applaud the management and staff of this establishment.

Business_and_leisure Self

10/10

Exceptional

27 Jun 2025

Tess

Great hotel

Leisure Self

10/10

Exceptional

23 Jun 2025

Aubrey

Wonderful place to stay! Good mix of everything. Lots of events like movie night, early yoga, live music, etc.

Leisure Friends

10/10

Exceptional

19 Jun 2025

Ricky

Great choice.
Convenient to subway and street cars.

Partner

10/10

Exceptional

18 Jun 2025

Gheorghe

L'hôtel est très propre, le personnel très gentil et aidant. Les produits pour le corps sont d'une excellente qualité et partout dans l'hôtel ça sent très bon! Très satisfaite aussi pour la chambre et les utilités .
Je recommande vivement!❤️

Leisure Family

8/10

Excellent

25 May 2025

Krista

Cool spot in great area

Leisure Family

6/10

Pleasant

19 May 2025

Chau Yu

呢間酒店得1樣好，啲員工好nice同helpful，但冇乜幫助，因為佢間房個bathroom冇門！！我住咁多酒店，呢個最經典⋯⋯廁所同浴室分開，有門但冇鎖，唔知邊個做既天才設計，浴室冇門真係搞吾掂⋯⋯

Leisure Friends

10/10

Exceptional

16 May 2025

Sheri

Great hotel with great staff. Thank you!

Leisure

10/10

Exceptional

14 May 2025

Gustavo

The room was absolutely amazing. Im regards the parking. Be aware! Theres a parking spot available in front of the hotel, it can be expensive and take the car there as soon as you arrive. If you leave it in front of the hotel, you will get a ticket.

Business Partner

10/10

Exceptional

06 May 2025

Albert

Great hotel with a beautiful bar and rooftop lounge in a lovely and happening part of the city. Easy to walk around and see the sights, seemed very safe, staff were quite friendly. Would certainly visit again.

Business_and_leisure Self

6/10

Pleasant

05 May 2025

Mary

Great location and awesome views from the balcony. Room was empty and there was no where to put anything. I mean no where except the bed and a small shelf. So all our clothes were on the floor. There’s a little cupboard by the door but it was awkward to use and too small and impractical. A table and 2 chairs would have made a big difference. No fridge or kettle. Room was big but empty. Self check in was confusing too. Place was nice overall. Just missing a few amenities that would have made a big difference to our stay.

Business_and_leisure Partner

10/10

Exceptional

24 Apr 2025

Martin

Fab staff... Awesome breakfast

An excellent hotel with cool and quirky features: And one of the best hotel experiences ever! Fab staff and an awesome breakfast.

Partner

10/10

Exceptional

14 Apr 2025

Jordan

Lovely property!

Leisure Self

10/10

Exceptional

18 Mar 2025

Takara

Best accommodation we had during our entire trip

Absolutely amazing, appreciate the staff so much. it was excellent

Partner

10/10

Exceptional

14 Mar 2025

Yu Meng

Good stay with decent breakfast

Leisure Partner

10/10

Exceptional

13 Jan 2025

Gamal

Check in easy. In mariahilfer street and near to many restaurants, cafes and next to Billa supermarket and walkable to everywhere

Leisure Friends

10/10

Exceptional

07 Jan 2025

Nilufa

Location is very accessible to the city. Nice staff and clean hotel.

Leisure Family

10/10

Exceptional

06 Jan 2025

Lorraine

Fab stay - we had a floor 8 room with wonderful views over the city.
Bar was lovely too. Excellent location.
Great stay

Partner

10/10

Exceptional

30 Dec 2024

MARITZA

Nice place to stay

8/10

Excellent

24 Dec 2024

John

Good value for money. Well located, for trams, underground and rail all in easy walking distance

Leisure Partner

8/10

Excellent

23 Dec 2024

Mihaela

They give complementary tea and coffee ! Rooms very well positioned close to main attractions

10/10

Exceptional

18 Dec 2024

Verified traveler

Good venue, good staff. Hotel is in a good spot.

Partner

8/10

Excellent

14 Dec 2024

arye

The cleaners ignore the Do Not Disturb sign and knock on the door in the early hours. One of the cleaners came in without warning. Even when I complained, it continued.

Leisure Family

10/10

Exceptional

09 Dec 2024

Joshua

This property was just as amazing as the Munich property, easy walk to transportation and restaurants. Loved the chill and funky atmosphere! The room was open, spacious and a very comfortable bed. One thing didn’t like and it’s a personal preference, there was no door on shower. This got the area by the sink pretty wet, found a lot of European properties go for this concept not sure if it’s for aesthetic or cost savings. But don’t let that stop you from booking. Will definitely put this hotel brand on my list of hotels to stay

Leisure Friends

10/10

Exceptional

04 Dec 2024

Analyn

Overall outstanding experience, get the breakfast buffet, it’s great, they have movie lounge every night and very close to the Ubahn easy to go around. However we found hair on the comforter from the previous guests.

Leisure Partner

10/10

Exceptional

25 Nov 2024

Simon

Stayed here for 3 nights, very clean, close to everything, staff were always helpful, very impressed, thank you

Leisure Partner

10/10

Exceptional

23 Nov 2024

Meng-Lay

A modern hotel, with cosy environment and friendly stuff!