Name: Arcotel Wimberger Vienna
Address: Neubaugürtel, 34-36, Vienna, 1070, AT

10/10

Exceptional

15 Jul 2026

Marcin

Great location near Stadthalle, clean, confortable and big bed. Good hotel for a stay in Vienna.

Partner

10/10

Exceptional

14 Jul 2026

rachelle

Staff was great! Breakfast was lovely
Was a bit bummed there were no weights at their gym, but they did have cardio machines. Nice hot tub and sauna

Family_with_children

10/10

Exceptional

08 Jul 2026

Jia Dong

Room was clean, staff was nice, the only problem i encountered is that some furniture is a bit old, with a lamp almost falling on my head.

Partner

4/10

Poor

06 Jul 2026

Guthrie

Did not have a fantastic experience at this hotel. Especially considering its displayed as a 4 star hotel on websites like expedia. We arrived late Friday night (I sent them a message the day before letting them know we were driving in after work). When we arrived at the desk I waited probably 15 minutes for anyone who worked there to materialize. When we checked in he informed me that parking was 32 euros (do not pay this there are cheaper garages in the area if you dont mind a cheap walk) per day and that breakfast was between 630-1030am. I will admit the beds were comfortable but the room was very plain and boring. Not very luxurious. It was very hot the days we were there and the AC unit started creating condensation that got water all over the floor in the bathroom. Informed the desk before we left for the day, when we returned the water was gone but the air wasn't running so the room was really hot. After running the air again the next day the water started dripping again. The last morning before we checked out we went down for breakfast at like 1005am we were informed breakfast was finished. Apparently they stop breakfast at 1000 during the week at 1030 on weekends but no one informed us of this difference when we checked in.

Family

8/10

Excellent

06 Jul 2026

minji

Wonderful breakfast and spacious room!

Friends

8/10

Excellent

03 Jul 2026

Irem

Nice hotel with helpful staff. It’s a bit of a walk to the subway

Family

10/10

Exceptional

03 Jul 2026

Kimberly

Good

Friends

10/10

Exceptional

25 Jun 2026

Amelia

Was great

8/10

Excellent

18 Jun 2026

Georgia

At the beginning of my stay, I had an issue initially but had it figured out with the staff. They were great and accommodating. Helpful too. The room, stay is great and in a good area to get to places.

Self

4/10

Poor

03 Jun 2026

Kristopher

Terrible pillows, AC seems to barely work in the room. Cleaning service was difficult to use and only on request. Would not stay again.

Friends

8/10

Excellent

02 Jun 2026

Kimberly

It is a great hotel but very spotty…if not non existence…WiFi. This was very discouraging for me because I had to do some work and it impacted my ability to do that.. other than that, it was a great hotel!

Friends_and_family Family

6/10

Pleasant

18 May 2026

Thomas

Hotel has a green policy so no cleaning of rooms change of towels or bedding unless upon request which I get on one or two night stays.

We stayed 7 nights in a suite with a separate living room/ lounge which I think should have been cleaned at least once during our stay without having to request it and for which you had to give 24 hours notice if you reminded yourself to do so which whilst enjoying your holiday is not first on your mind.

Our towels where changed daily as requested on check in but we where emptying out own rubbish / trash as not always able to find a housekeeper on our floor to request its removal.
Not a big chore but some guests might think they shouldn’t have to do so in a four star hotel.

The guest has to phone use a QR code or find a member of staff not always ideal for requests.

Breakfast selection was good and staff pleasant and friendly.

Overall a lovely stay but the hotel may need to consider tweaking their green policy based on the number of nights booked.

Friends_and_family Friends

10/10

Exceptional

18 May 2026

Alexis

Overall this hotel was a good place to stay for our time in Vienna. It was clean and the staff were friendly. The hotel was in a convenient location near the tram station and had many places to eat around it.

Partner

10/10

Exceptional

08 May 2026

Shoista

clean rooms, comfortable beds, great staff at Reception, allowed us to keep our luggage after check out, good location

Business

8/10

Excellent

05 May 2026

Catalina

Great rooms, has an amazing restaurant downstairs as well! Staff is quick to respond and friendly.

Friends_and_family Family

10/10

Exceptional

02 May 2026

Lihong

Good breakfast

Family

8/10

Excellent

02 May 2026

Rebecca

Nice property and we had no issues checking in shortly after midnight. Staff was always nice. Room cleaning occurs every few days but you can easily request it earlier with a QR code found in the room. Only complaint is that the AC hardly worked and we were very warm even though it was April. Made it difficult to sleep some nights. Also, there is only a 2 in 1 shampoo/conditioner offered - just a heads up.

Partner

10/10

Exceptional

30 Apr 2026

Shadow

The staff is super friendly and amazing! They were quick to answer questions & provide us with alternative suggestions if we were hitting road blocks regarding our itinerary. They were quick to accommodate and resolve any issue that came up. I would highly recommend this hotel to all travelers seeking a beautiful hotel at a great price.

My only critique is the air conditioning is not turned on until hot weather is consistent. I tend to run a little on the warm side & immediately tried to turn on the air. For fear something was broken I let the concierge know the AC wasn't working, they explained it isn't turned on until warmer weather is regular. So just know this ahead of time. This was a minor issue. We slept with the windows open at night, the traffic does get loud if you have a street view in the early morning hours & we had to close it via noise. But if you have a courtyard view I assume the noise would be much less of an issue.

The restaurant has a wonderful buffet in the morning. I'm not a breakfast eater but we did partake one morning. Everything tasted AMAZING!!! If you love a good hearty breakfast you should try it. I made up for what I didn't eat with cappuccino. There is no rush to hurry to finish your food. DO NOT take your phone in unless you put it on SILENT! The people eating are there to socialize and enjoy their food. (Tip for Americans who can't seem to part with devices).

Partner

10/10

Exceptional

26 Apr 2026

Timothy

Hotel offered a large choice of itmes, making a full Continental breakfast

Self

2/10

Poor

25 Apr 2026

Ahmed Bin Saadat

Pathetic

8/10

Excellent

25 Apr 2026

ENRIQUE

I asking for a new room because the batharoom has MOLD door, tile shouwe, windows. That is very danger. That bulding is not heatkty

10/10

Exceptional

24 Apr 2026

Sarah

Friendly staff, great breakfast

Partner

2/10

Poor

14 Apr 2026

Malik

Yes

10/10

Exceptional

09 Apr 2026

Rebecca

Lovely room & easy check in. My only thing is it’s not central so need to get bolts or Ubers to get into the centres

Partner

8/10

Excellent

30 Mar 2026

Aleksandra

The hotel was very clean and cozy. Hotel staff were very friendly and helpful but the restaurant staff let the team down. I once tried to order room service and the restaurant would not pick up the phone and then when they finally picked it up, they hung up the phone right away. When I asked at reception, I was told that the restaurant must be very busy. I also had another unpleasant experience at the restaurant during breakfast. I walked towards an empty table that was free and as I put the plate down, the waiter came over and told me to move because another couple wanted to sit there. The couple came over with their plates and I was just standing there, not knowing what to do with myself… he did not even offer a different table, just told me to move, it was such an unpleasant experience and so, so rude to treat guests like this. This really took away from the whole experience, I think that if the restaurant staff were professional and friendly, I’d give a 5 star rating.

Self

10/10

Exceptional

23 Mar 2026

Emre Görkem

Excellent location just a 5–6 minute walk to all main public transportation stops like Wien Westbahnhof. The staff are genuinely friendly and very helpful, especially the kitchen team and the Front Office. A comfortable stay overall with good service and easy access to the city.

Family

6/10

Pleasant

14 Mar 2026

Morgan

Great location for cafes and so close to the train. The hotel was clean. I was unaware that this hotel charged per person, and I was dismayed when I had to pay an extra €150 because my husband was there - but they didn’t change my room… I’m confused what the extra money is for. A female at the front desk was unreasonably cold, and made us wonder what attracted her to the hospitality field. We are not going back to this hotel.

Partner

8/10

Excellent

09 Mar 2026

cheng

The front gate unexpectedly knocked guests are required to use alternate gate by ringing bell. Staff are nice generally

Self

10/10

Exceptional

09 Feb 2026

Cameron

The room was clean, comfortable, and the staff was super helpful when talked to

Self

10/10

Exceptional

21 Dec 2025

Horacio

Quiet, clean, and comfortable . Breakfast was excellent. Great food selection and service

Friends_and_family Family

10/10

Exceptional

13 Oct 2025

Kamran

Very nice hotel

Friends_and_family Family

8/10

Excellent

14 Sep 2025

Cameron

Overall this property was mostly good. The location is perfect. The beds and rooms were tidy and equipped with everything you would expect from any respectable hotel. The view from the windows were spectacular. The breakfast was very thorough. And the gym was a nice touch. The only issue was the air conditioning which was just not to the standard one would expect for the price and of a hotel of this standard. In fairness we stayed during the hottest part of the year and it got to 37 degrees celsius. However, even on the \"cooler\" days the air con was ineffective only blowing a mere draft not even a cool one just some air into the room. This detracted from what would have been an otherwise fantastic stay. Overall if you're not staying during summer I would recommend but if during summer seek alternatives.

Leisure Friends

10/10

Exceptional

07 Sep 2025

Verified traveler

Clean room, good quality mattress and pillows,
good breakfast options and helpful front desk.

Friends_and_family Family

8/10

Excellent

15 Jul 2025

Gaurav

Well connected location near West Vienna station with good transportation links. Hotel staff are very helpful and room was very comfortable for a short business trip.

Business Self

2/10

Poor

07 Jul 2025

Pablo

No pude viajar a Viena por una huelga que había en Paris por los controladores aéreos. Hice la gestión a través de los agentes de Expedía para buscar la devolución y simplemente no la aplicaron. No veo razón por la cual me pidan una reseña, obviamente estoy muy decepcionado y molesto con el hotel

Leisure Family

8/10

Excellent

28 Feb 2025

Phebean

Ideal location

The hotel is in a good location to visit Vienna. The train station is 5-8 minutes away in one direction, and the tram is 3 minutes away in the opposite direction.
The hotel room was a good size for two people, and the bed was comfortable. The soundproofing prevented the traffic noise from disturbing my sleep. I didn't eat in the hotel resturant or use the bar as I was taken out by family who live here to local resturants.

Friends_and_family Family

10/10

Exceptional

01 Feb 2025

Kshitij Avinash

Good place but staff was very average

Leisure Self

10/10

Exceptional

09 Jan 2025

Jennifer

Great hotel and great breakfast, only downside was the whirlpool being out of order, which is why we were drawn to stay here.

Partner

6/10

Pleasant

02 Dec 2024

Annelize

When I checked into the hotel, I was really disappointed with the cleanliness and service. There was hair on the folded robe in my room, and I even found a used toothbrush behind the bathroom door, which made it clear the room hadn’t been properly cleaned. I asked reception for hand soap, and they said someone would bring it up, but no one ever did. I also emailed reception about these issues, but no one responded. When I went to the front desk in person, they promised the manager would contact me, but I never heard back. It’s been really frustrating and far below the standards I expected.

Leisure Self

2/10

Poor

02 Nov 2024

David

Staff not friendly

The staff wasn't friendly and gave me and my partner a hard time regarding paying parking and using the gold member voucher. I as a guest don't need to know what the deal the hotel has with expedia nor do I care if they agree with it or not. If they don't like the deal they have with expedia/hotels.com then remove the hotel from their website. Giving guests an unpleasant experience because of this shouldn't be the way to go.

Partner

10/10

Exceptional

18 Oct 2024

Claudiu

Highly recommended.

Leisure Family

10/10

Exceptional

15 Oct 2024

Sebasstian

Good stay near our train station

Great stay near the train station. It was just one night, but it was worth it. Staff was friendly and helpful. Room was great. Very quiet and well appointed.

Friends_and_family Family

8/10

Excellent

09 Oct 2024

Sousan

Nice 4 star hotel. Good location. Friendly staff. Easy access to subway so action, buses, tram.

Leisure Family

4/10

Poor

27 Aug 2024

Laura

There was mold on the walls in my bedroom, the lamp didn’t work, the tub had rust stains and the stopper didn’t work either. The sauna was out of service my entire stay and the area is probably the worst part of Vienna. At least the breakfast was good.

Leisure Family_with_children

10/10

Exceptional

25 Jul 2024

Fadi

The room was clean, check-in was fast and the breakfast was delicious.

Leisure Family

8/10

Excellent

24 Jul 2024

Lewis

Nice hotel with larger room(s) (esp for Vienna and other European cities).

Leisure Family

8/10

Excellent

14 Jul 2024

Jevan

I was there during a heat wave. The room ac and fridge did not work great but did work. Everything was nice and clean. Very friendly staff.

6/10

Pleasant

03 Jul 2024

robyn

We asked for a room for 3 people.the 3rd person had an unpleasant night without sleep on the fold out bed as ao uncomfortable. He would have booked another room if he had known it wasnt an actual bed. The breakfast was outstanding.

10/10

Exceptional

11 Jun 2024

Eugene

The perfect choice if you're attending an event at the Stadhalle, and decent location (20 minutes to city center) otherwise.

Leisure Self

10/10

Exceptional

24 Mar 2024

Gordon D

Very clean and efficient. Good room. Good breakfast. Very well run. Nice bar. Can’t fault it. Out from main centre but was attending a conference so was perfect for that. Ubahn a couple of minutes away

Business

8/10

Excellent

17 Nov 2023

Colin

I recently stayed at the ARCOTEL Wimberger Hotel in Vienna and found it to offer an average hotel experience. The amenities and service were about what you would expect from a mid-range hotel. The room itself was basic with standard furnishings and decor - nothing fancy but adequate for a comfortable stay.

However, the breakfast offered at the hotel was outstanding. There was a wide variety of breads, pastries, fruits, yogurts, eggs, meats and other hot items at the extensive breakfast buffet. The servers were also exceptional - very friendly, attentive and quick to refill coffee or clear plates. The breakfast made up for any other average aspects of the hotel.

Overall, the ARCOTEL Wimberger is a solid, standard hotel choice in Vienna. While the rooms and amenities are average, the stellar breakfast and great service in the morning make this hotel stand out. It's a good option if you want a convenient location in the city and don't need luxurious accommodations as long as you get a great start to your day with their breakfast.

Business_and_leisure Self

10/10

Exceptional

28 Feb 2023

Zachariasz

Great hotel

Hotel staff very friendly and helpful, very good spa at the top floor too. Very nice place to stay.

Partner

8/10

Excellent

05 Feb 2023

Kelly

The reception staff were very friendly, helpful and approachable. We were upgraded to a modern room on the 6th floor which had great decor and SUPER comfy beds. One small gripe was our room smelled strongly of smoke when we first opened it which could have been remedied by opening the windows during the clean but the smell left the room upon us opening the windows ourselves. The shower was powerful and clean.

Our only issue with the hotel was the cleaning. The room itself was clean, but the cleaning schedule was so irregular. The hotel have a great option where you can go a day without a clean and they donate to a local bee project. We put the bee hangar on our door to signal we didn’t need a clean but staff still came in and changed our towels. Then, the following day we DID want a full clean; we came back to our hotel at 4.30pm to rest before dinner and then had a knock at the door for house keeping… we found this odd, as when we’d left our room that morning the cleaning team were already on our floor. We declined the clean as we were back in our rooms then so saw little point. Then, the following day we tried again. We came back to our hotel at 6pm to get ready to dinner to find our rooms door wide open whilst the cleaner was in our bathroom, finishing a clean. She had the door closed in the bathroom but had left the door to our room wide open; our issue with this, aside from the late cleaning time again preventing us from entering the room, and anyone could have walked

Leisure Friends

4/10

Poor

06 Jan 2023

Marco

Stayed in a comfort room and I have to say the following:

Room is not 4-star by any means, more like a 2-star/
Old carpets, noisy heating system, outdated bathroom similar to a 2-star hotel for quality, no bidet as shown in the hotel pics. No fridge.

Advertised on Expedia as having a pool, no pool of course.
SPA area is outdated with lukewarm jacuzzi water,
The hotel bar was closed, for months if not mistaken.

Read some other reviews with similar comments and replies from the hotel were basically nonsense for a 4-star.

To summarize, the hotel is nice overall, breakfast is very well made. Room quality is far away from a 4 star hotel like a 2 star one, old outdated just ugly overall and they should not advertise the hotel as a 4 star at all.

Staff, asked what are the parking rules in Vienna and got 2 different answers, shall I say more?

Leisure

8/10

Excellent

31 Dec 2022

Daniel

Good place

Good place to stay in near of City Center by Metro.

Friends_and_family Friends

10/10

Exceptional

29 Dec 2022

Verified traveler

Very friendly staff, clean hotel and room, and wonderfully comfortable and large bed. Would recommend to anyone to stay here.

Partner

10/10

Exceptional

07 Dec 2022

Rachel

The friendliness of the staff at reception, the large room and how close to the metro station it is. The spa was ok.

Leisure Partner

10/10

Exceptional

07 Oct 2022

Ali

Friendly staff
Great location

Leisure Family_with_children

6/10

Pleasant

08 Sep 2022

Joanne

Such a big hotel and they have a big bar where u could relax but it’s shut also where u can sit and relax smokers are there no thought fir us smokers Most of the smokers are chain smokers we have to go sit in our room. While they can polute the air they just puff away there should be no smoking at all. Not very happy at all

Business_and_leisure

8/10

Excellent

05 Sep 2022

Nora

Safety! Couldn't operate the elevator without the room key. conveniently located, close to the train station, shopping centers, and restaurants. I checked out at 4 am, and the receptionist at that time went above and beyond her way to help us to get our taxi to the airport. Overall, we had a good experience.

Leisure Family

6/10

Pleasant

16 Aug 2022

Caroline

It is advertised that there is a pool but there is no pool. The reception tried to convince me that their Hottub was the pool but it is not a swimming pool.

Leisure Friends

8/10

Excellent

29 Jun 2022

Karen

Liked breakfast,clean quiet room,location. Did not like that bar was never open, advertised had a'pool' but was only a jacuzzi,room had broken hanging off curtains and no 'welcome packs'

Leisure Partner

8/10

Excellent

15 Apr 2022

Mary

Good place

Leisure Family

10/10

Exceptional

23 Nov 2021

Suzanne

Staff very helpful and an awesome breakfast every morning from 6:30-10am- A great location to all city transportation- just walk across the road from the hotel- enjoyed our visit to Vienna

Leisure

10/10

Exceptional

25 Sep 2021

Verified traveler

Great return for money.

Great return for money. Good location especially if you use public transportation. Try the spa on the 8th floor. Compact and nice (jacuzzi and sauna open until 23:00).

Partner

8/10

Excellent

25 Aug 2020

Ed

The hotel is located in walking distance to train and tram station. The hotel room was clean, spacious but lacked basic amenities. Like coffee maker, mini fridge and microwave. The room only had towels and the body wash / shampoo all in one bottles. The staff was friendly and eager to assit.

Leisure Friends

6/10

Pleasant

23 Feb 2020

Terry

4 stars?

Not a 4 star quality hotel. No upgrade even though I am gold member. Two twin beds, when I pushed together there was trash on the floor where the bed was. Question with cleanliness. There was a party outside my window in the outside bar. Kept me up late.

Self

10/10

Exceptional

02 Jan 2020

Verified traveler

The location of the hotel is great. It’s only 5 minutes walk from the metro station, which is also connected to the bus station and train station. The big bus tour stop is about 10 minutes walk by Ibis Hotel. The breakfast is amazing. It comes with a variety of choices. The staff was friendly and helpful. They were able to change our old room on request. The old room we got first had an old carpet and a malfunctioning thermostat (which continued to heat up the room). The new room had an upgraded furniture, new carpet and better working thermostat. The downside of the rooms is absence of coffee maker and electric kettle for hot water. The main elevators need an upgrade as well. Several times the doors would close immediately right in front of my face separating me from the rest of the family. There is no automatic sensors.

Leisure Family_with_children

8/10

Excellent

30 Nov 2019

Tim

Close to Metro and Trams. Not far from historic centre of the city. Great breakfast!

Leisure Partner

6/10

Pleasant

26 Oct 2019

Verified traveler

Good transport links only a few minutes walk away. Stayed in a comfort room, which turns out is their basic room. In saying that it IS still supposed to be a 4 star hotel but there are zero tea and coffee facilities in the room, no fridge or mini bar, an aircon that is basically useless as the central temperature is controlled by the hotel. Room was hot, when we asked if they could do anything, staffs answer is to shrug their shoulders, told us they have set the temperature for winter (temp was in the 20s outside, winter? I think not) and told us to open the windows. We’re in a room on the 1st floor facing the main road, no one could sleep through that noise.

We won’t be back.

Leisure Partner

10/10

Exceptional

22 Oct 2019

Verified traveler

This hotel is clean and modern, staff are friendly and helpful. Very accessible to attractions via public transport or walking.

Leisure Partner

8/10

Excellent

18 Sep 2019

Yoann

ARCOTEL WIEN

The location is practical as it is very close to Westbanhof. Reception has an old look the the rooms are in very good order (must have been renovated) true to the photos. The mattress was too soft - not so comfortable, the pillow and blanket were great. Good service

Business

10/10

Exceptional

10 Sep 2019

Rady

Great stay
Just the hotel needs some renovation

Friends_and_family Family

8/10

Excellent

25 Aug 2019

Verified traveler

Very central location, easy connections to tourist destinations.

Leisure Self

10/10

Exceptional

20 Aug 2019

Verified traveler

The hotel is nice and well kept. Everybody is very helpful. It's really close to the metro station, one to the right and one to the left. We used the one on the left ( leaving the hotel ) and there is a mall just across the street. We found there a nice pasta / pizza place and there is also a grocery store on the bottom floor. We got a two room place and it was very nice to have all that space. They have a fussball machine and a Xbox. Breakfast was pretty good, plenty of hot and cold food.

Leisure Family

8/10

Excellent

16 Aug 2019

HEFNI

Very good hotel and nice staff, hotel located in nice area

Business Self

10/10

Exceptional

12 Aug 2019

Liidia

Was a great stay. Public transportation was very close so it was easy to get to Schönbrunn palace or to the city center. Breakfast was good and bed very comfortale and room very quiet. Hotel has also for their guests small relaxing place with gym, 2 saunas and a little jacuzzi (its okey if theres not many people).

Friends_and_family Family

10/10

Exceptional

23 Jul 2019

Verified traveler

Great, central location with super helpful and friendly service

Friends_and_family Family

10/10

Exceptional

24 Jun 2019

Morgan

Visiting city of vienna was great. The front desk found that our room was booked at a different branch of their hotel chain, but she was very accommodating and worked quickly to get pur room switched to the correct location. We were given complimentary drink vouchers and enjoyed a drink on the patio while we waited for our room, which didn’t take lonh.

Friends

2/10

Poor

20 Jun 2019

Billy

The staff are helpful and try their best to help. The restaurant is clean and generally serves good quality food.
The rooms however are in a bad shape and have not been renovated in a very long time, I got two small size beds attached to each other instead of the king size bed which was requested. the air conditioner was blowing hot air despite several requests to fix it, at the end I had to settle for a table fan, which did not help much, in summary I could not sleep well both nights.
Once you step into the corridor, the smell of the entire floor was so bad that without exaggeration smelled like used socks, most probably coming the rugs.
I am Very surprised with the hotel condition as I have stayed there before and it was not the case.

Business Self

10/10

Exceptional

10 Jun 2019

Barry

All good with this hotel.very convenient for our needs.
Comfortable and quiet location

Partner

4/10

Poor

08 Jun 2019

Verified traveler

The public areas are quite impressive. Our room, a classic deluxe, not the Superior room we had booked, was drab and noisy. The sparse décor was reminiscent of an office store room. We were given free breakfast to compensate for the inferior room. A nice gesture on the part of the duty manager. Despite my Expedia gold status and this being a so called VIP property, at no point was this acknowledged, despite me discussing the booking as we checked in. No offers or extras were proffered at any point in our stay. I really can't see the point of your VIP hotel system and will not seek such properties out in the future. A very disappointing stay.

Friends_and_family Partner

2/10

Poor

06 Jun 2019

TravelerUSA

Arcotel Wimberger is not what was advertised. This hotel needs many updates. We have stayed there for over a week and our experience was nothing what you would expect from many other Austrian hotels. Air conditioning does not work when the outside temperature reaches over 25 degrees Celsius. The premier rooms are right under the roof and the temperature in summer reaches unhealthy conditions from 8 AM in the morning. Lower rooms have windows which open either in the direction of a very busy intersection or into a courtyard filled with smoking and loud students from the dorms across. Breakfast is from 6 to 10 AM and the service can't turn tables fast enough after buses loaded with one night visitors. This hotel does not look anything like the pictures presented by Travelocity. The location of the hotel is convenient, right on tram lines and subway line and there is a supermarket Billa right next to the hotel. Those are 2 main advantages but if you plan on spending even one summer day in this hotel you better get ready for no AC and plenty of noise all night long. Room service is quite strange. They dictate what you had enough already. Instead of refilling liquid soap bottle they will remove it and leave you with a tiny soap bottle on the counter. You need to ask them to refill the bottle. Carpet in the hallway on the fifth floor has holes the size of dinner plates but nobody is bothered by them. Front desk is beaten up and scratched as well as all white walls in this hotel.

Leisure Family

4/10

Poor

03 Jun 2019

Verified traveler

Room AC not fit for purpose
No complimentary water at all
No ice
Staff Iargely untrained
Pillow requests went unnoticed
Had to stay in area but not a return visit

Business Family

8/10

Excellent

13 May 2019

Verified traveler

It deserves 4 stars but can still improve. Staff were very friendly and professional. Good quality varied hot and cold breakfast though you pay for it at 18 euros. The fitness area and sauna is a nice feature, but could use more equipment and is mainly cardio machines with only a chest press for strength training. The mattress was a bit too soft, so consider carefully if you have back problems. I would expect a better quality mattress at this level. I will still consider to stay here again next visit to the city.

Leisure Self

4/10

Poor

11 May 2019

Cherie

Good

We have

Partner

10/10

Exceptional

08 May 2019

Verified traveler

Everything about this hotel is excellent. Friendly staff, clean rooms, very convenient to explore with trams and buses on their doorstep. Breakfasts were excellent and lots to choose from. We had dinner there one night and it was good. Lots of eating places within walking distances. Highly recommend this hotel.

Leisure Partner

8/10

Excellent

06 May 2019

Verified traveler

Great if you are going to the local stadium to watch a concert as literally down the road. Walk into town takes approx 20 min.

Leisure Friends

4/10

Poor

29 Apr 2019

Mark

Poor

Bad check in, really unhelpful staff and not friendly in the slightest. Staff on check out were friendlier though! We had 2 rooms with single beds even though we booked king rooms. After going to reception about this we were told that they don't have king rooms. Why advertise they do if they don't? The beds were really uncomfortable, like sleeping on a bouncy castle! Rooms really hot and air conditioning nowhere near powerful enough to change this. All in all, very dated rooms and corridors. Hot tub too cold on the first day and then really hot the next! Engineer was called and it eventually cooled down enough to get in without burning! Close to metro with good links to city centre.

Family

6/10

Pleasant

28 Apr 2019

OVR_Guy

The hotel itself is affordable and has a lot of potential, but there were too many issues during my stay that affected the overall experience, and left me with bad impression.

The pros:
- Good location, close mariahilfer straße, mall & public transportation.
- Excellent breakfast that is worth the money
- The spa/gym is great.

The cons:
- Staff wasn't efficient
- The room was basic, no microwave/coffee machine/other kitchen appliances that tend to be in similar hotel in this standard or even lower, air conditioning doesn't cool, sofa bed was not comfortable, not enough pillows, not-comfortable pillows.
- The hotel itself is clean and seems to be maintained but it seems they are either redecorating it (4th floor for instance) or just chose to skip it.

Business_and_leisure Family

8/10

Excellent

16 Apr 2019

Dennis

We liked it.

The hotel is well located, comfortable and clean.

Partner

8/10

Excellent

26 Jan 2019

Verified traveler

Excellent accept re fire alarm - no explanation offered

6/10

Pleasant

08 Jan 2019

Verified traveler

The hotel was in decent condition for the price. However, the pillows were not comfortable and the blanket was really small. Also, the entire hotel doesn’t have queen size beds, only single beds. I expect these kinds of things to be basic requirements in a hotel room, and I was disappointed. It wasn’t very comfortable.

Leisure Self

8/10

Excellent

03 Jan 2019

Michal

Nice clean hotel with small wellness in the top floor. Breakfasts were rich and tasteful. Near to public transportation so the city is easy reachable within few minutes.

Partner

6/10

Pleasant

30 Dec 2018

Verified traveler

The hotel is in a relatively good location, very convient for transport both teams and trains. Hotel restaurant is good, staff friendly and was provided late check out. The whole stay however the jacuzzi was broken, not ideal as this is why I booked this hotel. We were provided a refurbished room

6/10

Pleasant

26 Dec 2018

Andrew

Good location for two nights in Vienna

This hotel is fine for a few nights in Vienna. It is near a big tram stop and some good restaurants so it’s a pretty good location and better price than downtown. It’s in need of a little TLC. For example our room was a little plain but the bed was comfy so it did the trick. One of the main reasons we chose this hotel was for the jacuzzi/hot tub which was out of service for our whole stay. The restaurant seems okay and we had drinks one night at the bar and the bar tender was very friendly. The staff was great but the hotel needs some updating tobe considered 4 star because right now I’d rate it a 3 star hotel.

Partner

10/10

Exceptional

18 Dec 2018

Verified traveler

Very clean staff helpful and friendly highly recommended

Leisure

8/10

Excellent

11 Dec 2018

Richard

Front desk staff seem very unhelpful. They want to give you the minimum answer to any question you ask them & seem like your bothering them. There are NO wash cloths at this property and the pillows are very thin & small feather pillows, no other option, there are no clocks in the rooms. The Breakfast is wonderful with many hot & cold options. The sauna & hot tub were nice at the end of a busy day.

Leisure Family

6/10

Pleasant

03 Dec 2018

Verified traveler

For 6 days the water in the jacuzzi was cold. They did not offer a solution for uncomfortable mattress although they offered a solution when the heating was not working correctly in our room. Room very spacious that was very positive. Overall a good experience

10/10

Exceptional

04 Nov 2018

David

Very well positioned hotel for travel around the city, trains, trams & underground within sight. Hotel staff very pleasant & helpful at all times