Hotel Motel ONE Vienna - Westbahnhof

8/10

Excellent

18 Jul 2026

Alex

Convenient, clean, reasonably priced. Exactly what you need for a short stay.

Self

10/10

Exceptional

17 Jul 2026

andreas

Great location connected to the Westbahnhof building and subway station.
Clean and convenient.

Self

8/10

Excellent

15 Jul 2026

mike

Rooms nice but a little small

Staff on check in could have been more friendly and welcoming

Local to transport and food so pretty good location

Family_with_children

6/10

Pleasant

02 Jul 2026

Jean-Luc

The location is excellent. It is next to the train station. Other than that, this hotel is very plain. Bare minimums. No small fridge. No telephone to contact front desk or communicate with family/friends staying in another room. When we entered our room, there were 3 flies buzzing around. I went downstairs to inform the front desk and they didn’t seem to care. The rooms are very small. Over paid for what we got!

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

George

Nice place right next to the rail station that offered an easy hub for getting around the city.

Self

10/10

Exceptional

05 Jun 2026

fatma

The location were perfectly for me next to underground,shops ,restaurants also ther is an airport bus every 30 which was every thing handy and reachable

Self

8/10

Excellent

02 Jun 2026

ipek

It was very centralized and easy to travel from. Our concern was we have seen several mice at the patio seating during our stay of 4 days. They kept walking several of them at all times, when we sat outside. Also the waiter for the bar and restaurant was extremely rude and unkind.front desk staff Ahmed, Batuhan was extremely helpful and professional ! Also it’s a lot of noise the ambulance sirens are almost every hour 24 hours! And a lot of shady people around the hotel!

Friends

8/10

Excellent

17 May 2026

Andrea

Great location for Wiener Stadthall and Westbahnhoff station, with car rental, food court, bakery, supermarket and shops just metres away if needed. Helpful staff and clean rooms. Only downside was no mini fridge which we like for keeping drinks/food cool, otherwise we enjoyed our stay very much.

Family_with_children

10/10

Exceptional

14 May 2026

Jose

Great service even got a free bottle of water without being part of their member club

10/10

Exceptional

13 May 2026

Hongbo

The location is extremely convenient. It's next to the Vienna West train station. In the Vienna train station, there are dozens of stores including grocery stores, banks and the restaurants.

Family

10/10

Exceptional

11 May 2026

Stephanie

We enjoyed staying here. It was super quiet even though it was right next to the West Bahnhof train station. Being at the train station and near the subway made it very convenient to get around Vienna. But the area is very walkable to the main tourist sites. The room was clean and comfortable and had the best pillows of all the hotels we stayed at in Austria. Definitely a plus for us. There were restaurants and grocery stores nearby. We would stay here again.

Friends_and_family Family

6/10

Pleasant

12 Apr 2026

Steven

Small bar area, and a large hotel. Staff were visibly struggling to help all customers, and wait times long as a result. Similar issue at breakfast which was chaotic with people even sat on the floor near tables to eat, in the business area on the first floor, and not certainly enough space for everyone.

The staff were friendly, but it feels the budget nature of the hotel is taking priority.

Rooms were simple and clean - but slightly dated compared to other Motel Ones I've stayed in.

Business

10/10

Exceptional

11 Apr 2026

sharon

I paid Parking for five days. Every time I went out, I had to fight not to pay again because the tickets the Hotel gave me would not work. Frustrated… I could not take my car in and out… So I was limited to using my car. Very frustrating!!!!!!!
One of the times I had to back up and then take my car and go park it again… you had to walk all the way from Lyle into the subway hub all the way around building to get back to the hotel… …….basically they said we’re third-party.
We can’t help you and
I’m like no no no no we’re not doing that…!!!
This was my first time to Vienna,… First time with a car in Vienna,
so that was the ultimate “WORST PARY”of staying at this hotel!!
I have to say because of this my first visit to Vienna, was ruined because of the Parking…
(sidenote… Even at the Information center, they’re very frustrated with you. They keep telling you to go over to the kiosk and get a ticket… If you don’t know: “ HOW TO USE”. the kiosk that’s absolutely no help…
Very hard to find someone patient and kind to help me with the subway, the bus in the tram. !!!
Note to Hotel… You need to work out a better arrangements with the parking garage.
If you take our money, we should have “ NO”problem with the parking garage!!!
Other than that, the hotel is amazing… The location is amazing…

10/10

Exceptional

05 Apr 2026

James

located in the Vienna West Bahnhof complex which has a shopping mall and access to the Vienna metro and tram systems as well as the stop for the Vienna Airport bus service. Walkable area for shopping and finding enjoyable places to eat.

Partner

10/10

Exceptional

05 Jan 2026

Freddy

This property is conveniently located near the Metro, making it easier to navigate Vienna, and the staff were outstanding. We will return.

Leisure Partner

4/10

Poor

03 Jan 2026

Ananthakrishnababu

Excellent location and friendly staff. But for the price the room was tiny, and they didn’t have a family room for us inspite of booking for 3 people. The sofa bed they gave was full of dust and dirty. Staff were friendly and helpful.

10/10

Exceptional

02 Jan 2026

karen

Excellent location

Leisure Family

8/10

Excellent

22 Dec 2025

Stuart

location was perfect. facility was clean and well laid out. only hitch was room was TINY. We were supposed to have a king “comfort” room but it was a letterbox with what looked more like a queen bed. To their credit, when i complained, they moved us to a “family suite” which had a slightly later bed and a small couch in the same size room (lol). Europe

Leisure Partner

10/10

Exceptional

11 Oct 2025

Michelle

Great location!

10/10

Exceptional

06 Oct 2025

Kevin

Everything was great and the staff

10/10

Exceptional

30 Sep 2025

Kevin

Everything wright there

Leisure Self

10/10

Exceptional

29 Sep 2025

Peter

Clean nice hotel. Rooms a little small. Parking was $19 Euro for 24 hrs.

Leisure Friends

10/10

Exceptional

28 Sep 2025

Rafael

Very good hotel. The location is very convenient. Trains station, Metro, shopping center. Highly recommend.

Leisure Family

6/10

Pleasant

07 Sep 2025

Colin

Convenient

Nice place. Well located with bus from airport. Rooms very small and no desk.

Business

10/10

Exceptional

09 Aug 2025

Brian

Excellent location idea for transport to and from airport and around the city tip is to buy a multi train / underground and tram ticket for 48/72 hours excellent value for money best city transportation city I have experienced

Leisure Family

10/10

Exceptional

28 Jun 2025

Faustino Igno

Clean, very accessible to transportation, stores, and food. Hotel was clean, excellent customer service and beautiful ambiance.

Business_and_leisure Partner

6/10

Pleasant

26 May 2025

Kristen

Convenient location but basic

If your goal is to be close to a metro station then this is a great option. However, if you have luggage, there is literally no room for it in these rooms. Nowhere to unpack, nowhere to put your suit cases, just a few hangers but no drawers or shelves or space. Also worth noting, this was the only hotel on my 4 city trip without a coffee maker in the room.
The hotel is directly next to the metro station though which was quite handy and there are plenty of stores and restaurants close by.

Friends_and_family Family

8/10

Excellent

20 Feb 2025

Farin

Everything was good except they did not have much facility for English speaking guests aspecially TV

8/10

Excellent

03 Dec 2024

Verified traveler

°Slow check in as only one person at the desk and a queue formed.
° Very nice, comfortable and very clean room.
° I would like to have seen tea and coffee making facilities in the room.
° I thought breakfast was very expensive, especially as no hot food.
° Staff very polite.

Self

10/10

Exceptional

27 Aug 2024

Scott

Very easy location next to train station. Worked for a decently priced quick stop to Vienna. Used the subway to get to the sights.

Leisure Self

10/10

Exceptional

12 Aug 2024

Alicia

The rooms were clean and modern, and the hotel itself was the same! Luggage storage is available in the hotel as well which was helpful for me when my flight for in very early. The underground is right across the street from the hotel so it is very convenient to get anywhere in the city. Would absolutely stay here again!

Leisure Friends

8/10

Excellent

03 Jan 2024

Rahel

Very good bed and conected to all direction
U3 arrive to center very good

Self

10/10

Exceptional

14 Dec 2023

Eric

Nice well kept hotel in a great location. So easy to get around from here. The room was a bit small. No proper closet or dresser to put things away. No bar fridge. But the room feels cosy and has nice art. Everything is clean and works.

Business_and_leisure Partner

10/10

Exceptional

03 Dec 2023

Elaine

Super convenient as you get off the train at the WestBahn station. Clean and comfortable. Quick check-in. Quiet room.

Leisure Self

10/10

Exceptional

28 Nov 2023

Robin

A well-organised hotel with superb staff.

Leisure Self

8/10

Excellent

06 Nov 2023

Jonnie

Great room and breakfast.

8/10

Excellent

10 Oct 2023

douglas

Very good

Good basic travelers hotel close to West Hbf

Partner

10/10

Exceptional

03 Oct 2023

Marcy

Location was great for travel and the bar and lobby were very modern and welcoming.

Leisure Partner

8/10

Excellent

31 Aug 2023

Janaya

Nice and close to train and bus station. Very clean and new. Friendly desk staff. The bed was comfortable, and the duvet and pillows for the best!

Leisure Self

10/10

Exceptional

28 Jul 2023

Katherine

All good. This is a big chain hotel that does a nice job. Clean, quiet, convenient, and very nice staff. Rooms a little small, but did not bother me, as a solo.

Leisure Self

8/10

Excellent

11 Jul 2023

Marion

Conversation, nice stay

Great location. Access to the train station and the sightseeing bus stops right at front. Typical business hotel. Breakfast buffet is good, good selection.

Friends_and_family Family

8/10

Excellent

19 Dec 2022

John

I highly favor the property for making it convenient to Westbahnhof, the mall and food services at the station, and the easy accessibility to 2 U-Bahn lines.

Leisure Self

8/10

Excellent

28 Oct 2022

Ing

Very convenient location for shopping, food and transportation to the airport.

Leisure

8/10

Excellent

04 Sep 2022

Donald

There were long lines for check-in, as there were only two people checking us in. The rooms were a bit small, but clean, modern, and well-appointed. The breakfast buffet was excellent. We will keep this hotel on our list of favorite hotels.

Leisure Friends

10/10

Exceptional

30 Aug 2022

Olav

Very central location. Clean,

Leisure Partner

10/10

Exceptional

16 Aug 2022

Graham

Good hotel

Nice modern hotel. Plenty of electric sockets. Clean and everything worked.

Self

10/10

Exceptional

08 Jul 2022

Abdelkrim

Nice hotel

8/10

Excellent

06 Jul 2022

Keren

NICE VALUABLE STAY

THE CHECK IN WAS EASY AND COMFORTABLE, THE HOTEL IS NICE AND CLEAN BUT THE AIRCONDITION ISN'T ENOUGH FOR THE SUMMER.
PUBLIC TRANSPORTAION RIGHT NEXT TO THE HOTEL.

Partner

8/10

Excellent

17 May 2022

Harald Markus Xaver

Tolle Lage, schöne und aussergewöhnliche Ausstattung.
Frühstück könnte für den Preis besser sein ( es gab kein Rührei ! )

Leisure Family

10/10

Exceptional

06 Feb 2022

karni

מלון מהמם, עיצוב צעיר ומדליק
צמוד לתחנת הרכבת, התחתית, והתחנה של האוטובוס משדה התעופה.
מיני קניון ליד עם מבחר רב של אפשרויות מזון וחנויות שונות

Leisure Friends

10/10

Exceptional

02 Jan 2020

Jean

Superb hotel

An excellent hotel with convenient transport link. Wonderful staff, helpful and efficient. I thoroughly recommend this hotel.

Friends_and_family Family

10/10

Exceptional

30 Dec 2019

Athanasios

New, comfortable, close to the city center. A++

Brand new, very clean, comfortable, comfy bed, very close to the city center (10 minutes with metro, 30 minutes walking). I would definitely stay again.

Partner

8/10

Excellent

07 Dec 2019

Haim

Small room but nice and clean. very good bed.

Partner

8/10

Excellent

04 Dec 2019

Verified traveler

Would stay there again.

Very clean, comfortable bed. Street noise minimal, but can hear the showers in adjacent rooms, which woke me up too early. Easy access to most tourist attractions by public transport. Train station next door has good selection of stores (drugstore, grocery, chocolate, clothes) and casual dining. Area not charming but I felt safe. One day there was a weird smell coming from the shower drain, it went away when I covered it with a damp towel. Nice room to relax in in the evenings. If there was a teakettle it would be almost perfect. Overall, considering everything, especially the reasonable price, I would stay there again.

Self

6/10

Pleasant

24 Oct 2019

RAS

The toilet smelled terribly. The rooms are small. Breakfast is overcrowded.

Business Self

10/10

Exceptional

09 Oct 2019

Barbara

It was very nice stay.

Friends

4/10

Poor

08 Sep 2019

Verified traveler

Disappoiting long check - in

I booked a room for a friend with special notes which a front desk could not find at all, so the front desk needed my ID for this room reservation. I can't imagine what would happen to us if I didn't accompany my friend for check in! Why could't the hotel n the front desk take care of my notes well in advance?

Friends

10/10

Exceptional

29 Jun 2019

Keith

Loved it

Great room, good location, good shower

Partner

8/10

Excellent

13 May 2019

Verified traveler

Good hotel but somehow budget hotel

The hotel room were nice and location quite convenient. Only negative point is that you have to pay and get a voucher before having breakfast. They don't seem to allow anything to go on your room bill which is a bit odd especially if you are with business colleagues. We ended having bills for the bars, for the breakfast, etc... Instead of all being centralised on your room bill. Apart from that, all ok.

8/10

Excellent

29 Apr 2019

Loisa

The location of the property is very convenient. It is close to the city center and has public transportation access next to it.

Leisure Family

8/10

Excellent

22 Apr 2019

Verified traveler

Location of accommodation is great. Near to metro. Overall stay was nice but the housekeeper forgot to make up my room.

Leisure Family

10/10

Exceptional

01 Mar 2019

Verified traveler

Perfect for business trips

Perfect for short business trips. Clean, efficienct but unlike other chains it has a certain charm.

10/10

Exceptional

13 Feb 2019

Verified traveler

New and clean. Location is good. WiFi is fast. Like the decor.

Leisure Friends

10/10

Exceptional

28 Jan 2019

Verified traveler

For a hotel this size, and in this price range the overall quality of the rooms, common areas and service are excellent. Modern, comfortably appointed, nice design, great location. Rooms aren't very big, but make up for it in comfort and price.

Leisure Partner

6/10

Pleasant

07 Jan 2019

Verified traveler

Shower leaked water all over the floor. No venilation in bathroom. Stayed like a sauna the entire stay.

Leisure Family

10/10

Exceptional

23 Dec 2018

Verified traveler

Goog location, close to metro, train, shops, ect. Very clean and friendly staff. Good quality. The next time I will come to Vienna I will stay again in the hotel.

8/10

Excellent

19 Oct 2018

Judith

Comfortable and quiet

Great room, quiet , comfortable, good bathroom!

Partner

6/10

Pleasant

13 Oct 2018

Roland

Vienna 2018

This property is for the one night, light packed traveler. They offer one style room. I was unconfortable during my stay.

10/10

Exceptional

20 Sep 2018

Marjan

Great.

Great hotel i all respects.

10/10

Exceptional

15 Sep 2018

lorrie

Serene slumber

Always stay here when in Vienna. Convenient location on trams and metro. Clean. Good staff. Okay shopping at Westbahnhof. Best beds..good night sleep.

Partner

10/10

Exceptional

10 Sep 2018

Jacqueline

Pleasant R&R

It was a great place to stay at. Very clean, quite and best of all internet connection was really strong. Love the convenience of the location. Will be back definitely and will recommend to friends.

8/10

Excellent

01 Jul 2018

Verified traveler

Good location. Overpriced Poor breakfast.

Good location, OK rooms. Overpriced poor breakfast. Better to eat outside.

Partner

10/10

Exceptional

30 Jun 2018

Annie

Excellent location with reasonable price

I took Westbahn train from Salzburg to Wien then leave Wien to airport, this hotel’s location is perfectly fit my need.
Just adjacent to 2 metro lines and train, airport bus right at the entrance, plus a well-equipped shopping mall that can find all you need very conveniently. Dining areas nearby and supermarket around too.
Travellers will need to bring their own amenities, as hotel only provide organic shampoo & body wash (2 in 1), plus hand wash and plastic cups only.
It will be best if there has a mini-fridge in room, so that I can keep my cold drinks.

10/10

Exceptional

06 Jun 2018

Verified traveler

Great hotel for a reasonable price.

The room was immaculate and looked brand new. An extremely comfortable bed and quiet air conditioning. I would recommend the breakfast! Overall, one of the best hotels I have ever stayed in.

Family

10/10

Exceptional

28 May 2018

AnatV.

Great price value hotel! Central location next to Westbahnhof with many shops and supermarkt open till 9 pm! Great breakfest and the staff is very friendly and helpfull, I was able to get my room for early check in no problem. Rooms are a bit small but very clean and the bed and bathroom are very good!
All on all a great experience highly recommended.

8/10

Excellent

25 May 2018

Verified traveler

Nice hotel in good location

Nice hotel, rooms good, breakfast was fine, very friendly staff. Convenient location. Myself and my colleagues enjoyed our stay.
It would be great if there was also a gym.

8/10

Excellent

21 May 2018

paul

Easygoing vibe, clean, efficient and comfortable

Handy for the U bahn to the centre, nice local area, Good value, easygoing vibe, clean, efficient and comfortable. Nice breakfast, shame the bar doesn't do more food other than toasted sandwiches.

10/10

Exceptional

11 Apr 2018

Mark

Great hotel. Helpful staff and good location.

Partner

6/10

Pleasant

31 Dec 2017

Sumit

Central but not great

The rooms are very small, no closet in the room. The hotel is located close to public transit but the hotel itself is not that great.

Family

8/10

Excellent

01 Dec 2017

David

ok

it was fine

Family

6/10

Pleasant

11 Nov 2017

Alan

Good for a quick night stay

This hotel is good for a quick night stay. It’s a very basic hotel with no coffee or tea in the room or even a phone. U need to call the hotel it’s ur mobile phone if u need any service. Room is a bit small, but clean. Location is excellent since it’s literally on top of the west train station.

Family

8/10

Excellent

09 Nov 2017

Verified traveler

Experience was fine. Clean. Small rooms. Overall good stay. Close to subway. Close to main strip

10/10

Exceptional

06 Nov 2017

Mojca

A great experience!

It was great! A room was just big enough for a family of four with a stroller and a crib. It was also very quiet despite the location (we were facing main street and tram station and with the exception of ambulance we haven't heard a thing). Everyone was very nice and helpful, they helped us with paring directions and provided a crib for a little one. And a location is just amazing - few steps from u3 and u6, trams, trains, ... Inside train station is big food court, few shops with groceries and much more. And main shopping street is also just around the corner. We will definitely come back!

Family

10/10

Exceptional

14 Oct 2017

Paul

Good Motel One for price and service

Quick and friendly Check In , Standard Motel One Rooms , The bathroom door did have a hole in it
This Motel One has the old style TV with no HDMI slots to attached Amazon Fire Stick to watch UK TV.

8/10

Excellent

07 Oct 2017

Malcolm

Hotel attached to the train station

a clean room but warm, had to have the window open all night. comfortable bed and large shower. wifi service was weak with only two bars out of five. easy access to trains and city trams and subway. train station has large shopping mall and food area

4/10

Poor

29 Sep 2017

Irene

Bad experience

Water main broke and I was without water for 24 hours. No toilet flushing and no showering. They weren't very nice about accommodating me. Room is very small.

Partner

8/10

Excellent

19 Aug 2017

Sergio

Great location near the metro station.

The location was very good! It is right next door to a metro station where it is very easy to take the metro. Breakfast in the hotel is a very good buffet, but it is ten dollars a person.

Family

8/10

Excellent

01 Jul 2017

Nurit

Centraly located

It was easy to find. For parking we took the exact address from the hotel and paid at the hotel. The hotel was OK and suited us for a one night stay.

8/10

Excellent

16 Jun 2017

George

Clean, Comfortable and Convenient

The hotel is located in one of the best areas of Vienna which are highly accessible by public transport including that to the airport and also to travel within Europe. It is also located just a few meters away from a very good shopping area.

10/10

Exceptional

10 Jun 2017

Bernice

¢σмfσятαвℓє яσσм αи∂ gσσ∂ ℓσ¢αтισи , ωє ωιℓℓ ѕтαу тнєяє αgαιи ωнєи ωє gσ νιєииα иєχт тιмє

Family

6/10

Pleasant

02 May 2017

noone

ok.. but

clean room and hotel but bed not double bed but 2 singles pushed together and reception slow with staff doing very little. 3 staff on but had to wait close to 40 minutes before attended to.

8/10

Excellent

01 May 2017

David

Good place for us ......

The hotel was very convenient for a stay between the airport shuttle and Flixbus for Graz.
everywhere was clean and the bathroom was impressive for disabled suitability.
Breakfast provided a very good selection of food.
We found the duvet overwhelmingly hot - but that would suit some people.

Family

8/10

Excellent

07 Jan 2017

Ali Ural

Advantages of staying at the heart of Vienna.

Location of the hotel is perfect. There is a underground station besides the hotel. By U3 , you can reach many important points of Vienna like Volksteatr, Stephansdom,etc. Motel-One is at the end of the famous shopping street Mariahilfer Strasse. If you like walking, you can be at the old city in half an hour.

Partner

6/10

Pleasant

28 Dec 2016

Verified traveler

Budget hotel

If you have taken budget airlines, this hotel matches, i.e. it provides only a sleeping place. other than that, it's either not available, or have to pay. However, the location is good.

6/10

Pleasant

17 Dec 2016

Verified traveler

Convenient for transport and lovely bar area

Rather disappointed no kettle in the room. We were on the fourth floor and were woken up at 8am on the Monday morning with drilling from the floor above. Reception told us there were offices above and they had been refurbishing for some time. Pity they did not tell us when we checked in, we would have asked for a room on a lower floor.

Partner

10/10

Exceptional

21 Nov 2016

Judith

Loved it

I was in Vienna on business and this room was my little home away from home. I was so comfortable there and was sad to say good-bye! The room was very clean and comfortable. Motel One's are basic, not a lot of amenities, but I don't need amenities. Price was good. Large shopping area near Westbahnhof was very convenient, as was the mall in the station. Great spot for getting anywhere in Vienna fast.

10/10

Exceptional

23 Oct 2016

Elaine

Highly recommended as a base.

Being next to the train station was very helpful; we were able to access all public transportation easily. The mall inside had a wide variety of stores including an excellent grocery store. The hotel was beautiful, the staff were extremely helpful and kind. The area was a little sketchy but we never had a need to stay local.

Partner

10/10

Exceptional

19 Oct 2016

Verified traveler

A right priced modern hotel

All new decor and friendly staff in a transportation ideal spot makes this a perfect Vienna stop. Locked and tagged luggage storage a real plus.

Partner

10/10

Exceptional

18 Oct 2016

Marta

excellent location for Westbahnhof

I stayed in this hotel for 1 night only to catch an early train from Westbahnhof, the hotel is literally right next to the station, modern, very clean, no frills in the room, however everything you need for a short stay, very clean and new/well maintained, great fast wifi, nice lobby/bar area where you can relax with a really good coffee or a drink, breakfast was a good continental selection. The staff were all very professional, everything was dealt with in a smooth, efficient manner. For a short stopover it is a very good place to stay.

10/10

Exceptional

04 Oct 2016

Pinky

Excellent location

This hotel is located next to the Wien Westbahnhof. It's very convenient for the traveller travelling to/ from Wien via the train station. The room is clean and tidy. Nothing we can comlain about.