Name: Leonardo Hotel Vienna City West
Address: Graumanngasse, 3-5, Vienna, 1150, AT

10/10

Exceptional

30 Jul 2026

James

The hotel is in a good location for underground accessability, staff are more than helpful too. Our room was a bit smaller than the one we had last time and felt a bit cramped and lacking places for clothes, especially as we were there for a week. That small grumble was the only fault though.

10/10

Exceptional

25 May 2026

Dawn

Really helpful staff with great connections to public transport. We had a great time in Vienna for Eurovision.

Partner

6/10

Pleasant

24 May 2026

Moreno

Para una o dos noches está bien

Business Family

10/10

Exceptional

13 May 2026

Paul

Two things stand out about the Leonardo, besides it being an excellent value and a very nice hotel. The first is the staff; they were extremely helpful and courteous. The second is the location, a short walk to the Margaretengürtel U4 station and a very pleasant walk to the Naschmarkt and the MuseumsQuartier.

Self

10/10

Exceptional

01 Mar 2026

Yan

Really clean, excellent location, queit, friendly stuff

Partner

10/10

Exceptional

26 Jan 2026

James

Room was basic but everything we needed. Staff were all extremely friendly and courteous and nothing was a problem for them.

Leisure Friends

10/10

Exceptional

18 Nov 2025

DARIO

Staff on reception is very nice, parking with free charging EV

Partner

8/10

Excellent

24 Oct 2025

Edward

I had breakfast once. It was too expensive for what was offered. Everything else was good.

Self

8/10

Excellent

21 Oct 2025

Elizabeth

M

8/10

Excellent

03 Oct 2025

Gerald

Clean room with air conditioning. Pleasant and helpful staff. Good choice at breakfast.

10/10

Exceptional

16 Sep 2025

Isabelle

Pour un séjour confortable à un prix abordable

Court mais bien

Partner

10/10

Exceptional

06 Sep 2025

Nathan

Clean, Quiet and Helpful Staff

This hotel was so convenient to public transportation all around the city. The room was very well designed. Even trout room faces the train, it was very quiet! The gentleman at the front desk was so helpful, giving us great ideas to do around the city and marking them on a map for us.

Partner

10/10

Exceptional

05 Aug 2025

Ittehad

Very nice hotel, Staff's are very friendly. close to train and metro station. Had an amazing time and will surly visit again.

Leisure Family

10/10

Exceptional

13 Jul 2025

Riley

Great property. Not the nicest part of Vienna, but it had two tram / metro stations within 10 minute walk. For the price/affordability we have no major complaints!

8/10

Excellent

20 May 2025

Oghenetega

The location around the hotel did look a bit weird on approach but it was a lovely hotel. Rooms were ok but breakfast was a bit limited and not replenished in a timely manner. No irons in room and had to put down 10 euros as a holding deposit for the iron. Never had to do that before in any hotel so not sure if it’s standard practice in Austrian hotels. We used Ubers and bolts throughout so cannot comment on the public transport. We were allowed to check in early to 2 of our 3 rooms so that’s a plus.

Leisure Family_with_children

8/10

Excellent

25 Apr 2025

Christopher

Comfy but small

Appreciated ease of checking in. Dining area in hotel not ideal. Very congested.
Bedroom ok for two people but a little on the small side. Very warm rooms. Unable to reduce air conditioning to less than 18c. Tain nose quite annoying.

Friends_and_family Friends

4/10

Poor

05 Mar 2025

Pria

No room service. They confidently say their front desk is 24hrs but there is no way to reach them from your room. They ask you to email but wont respond anyway. They cant be bothered. Youll have to physically go down each time you need something. Toilet no bidet. Shower area is open so water gets everywhere in the sink area. No toiletries provided except soap. Bed is comfortable. Train noise all day, cant sleep. No heating. Its 22 degress or nothing. I had to turn the main off to just not have it at all. They wont help with bags, not even bring it up. Youre on your own. If you just need a place to sleep and dont require any service, this place is fine but not worth the price without service. They have a tablet in the room that was supposed to send an email to them if you need something. But even the front desk person didnt know where is the button for that, nor can be bothered to find out. Technology and service isnt their strong suit, so dont expect much. Never recommending this place to anyone.

Leisure Self

10/10

Exceptional

13 Nov 2024

BING

Great breakfast

6/10

Pleasant

24 Oct 2024

Verified traveler

The air conditioning didn’t work and because the room faced onto the main road and bridge it was super noisy having the windows open. Overall nice hotel and easy to locate

Self

10/10

Exceptional

19 Oct 2024

John

Great hotel

Leisure Family

10/10

Exceptional

09 Oct 2024

Michelle

It's a really good central location in Vienna. The place is clean and the breakfast is decent. Would stay again if I'm back in town.

Business_and_leisure Family

6/10

Pleasant

29 Sep 2024

inbar

We can ssy that the hotel staf were great, specialy a guy named milan.
The aircondition was not that good.
It is a noisy envoierment because of the subway near the hotel.
The hotel is 4 k.m from the center , so you need the subway.

Friends_and_family Friends

8/10

Excellent

14 Sep 2024

William

First time in vienna

8/10

Excellent

08 Aug 2024

Che Lee Pamela

The design of the bathroom is bad. Water leaked out easily. The room is a bit too small for two persons.

Leisure Family

10/10

Exceptional

29 Jul 2024

vishwas

excellent staff service

Leisure Self

6/10

Pleasant

06 Jul 2024

Vasily

Ok for s short stay.

Rooms are small but clean. The bathroom and shower are not combined and have only one sliding door for both. So you either taking a shower or sitting on the toilet with a door open. The show does not have a door or curtain so water covers all the floor in the bathroom.

Business

8/10

Excellent

21 Jun 2024

Ozge

Clean but carpet was old

8/10

Excellent

09 Jun 2024

Lawrence

I liked the warm welcome by the front office staff and generally friendly and helpful staff. I enjoyed the variety of breakfast options and the slightly extended time for the breakfast service. Also the hotel exudes a new and fresh feel.

I did not like the washroom and toilet design as the shutter closes only one part exposing the other and the shower screen does not prevent water spilling into the floor beneath the sink which has weak drainage or ventilation causing water to pond for an extended time.

Also the room air conditioning could not be adjusted to the temperature of your choice (always returns to a preset temperature).

Overall, both my partner and I had a very pleasant stay at your hotel.

Leisure Partner

6/10

Pleasant

06 Jun 2024

Jeff

Bathroom door didn’t close all the way. Walls were dirty. Staff was great

Leisure Family

10/10

Exceptional

23 May 2024

Nigel

The hotel was conveniently located and well maintained.

Leisure Friends

10/10

Exceptional

15 May 2024

Andrew

A really nice hotel.

Leisure Partner

8/10

Excellent

23 Apr 2024

Cindy

Great location, close to subway and tram. The price was good for being close to inner city. Our room was on the side of the subway rails and was rather loud. Ear plugs if you need them is suggested.

Leisure Friends

10/10

Exceptional

17 Apr 2024

Farina Conchita

Recommend everybody to book here.

Leisure Partner

2/10

Poor

17 Apr 2024

Henry

First room was dusty and had hair on the bed, so we changed room. There is no air conditioning, despite what they advertise, it was blowing out 29 degree heat all night and we couldn't sleep. I've seen other reviews with the same complaint, and staff confirmed A/C only works at certain times. The bed sinks in when you lay on it, and I ended up with a bad back.The toilet door doesn't close fully in any of the rooms, so you can hear eachother, and see eachother through the crack in the door. Hair drier didn't work, they replaced it with another one which would overheat and stop working after 30 seconds of use. Housekeeping came in and invaded our privacy when we left do not disturb on the door. They also never changed our sheets during our visit, they only made the bed. Breakfast was incredibly overpriced for what they offer, and it was always an unpleasant experience because of how busy and cramped it was. The location is in a really rough part of Vienna too, lots of drunk people. All in all, I would absolutely not recommend this hotel, particularly not for a couple.

Leisure Partner

8/10

Excellent

29 Jan 2024

Charlotte

Property is very close to the U-Bahn station on U4 line which makes it a very convenient location. Interaction with the staff was minimal as I had late check in (11pm) and early check out (3am) and didn’t use the breakfast facilities. Was a bit wary checking in and out at these times with a darkened reception area and minimal people around but this was more because I was a solo female traveller. There was a lot of noise on my final evening however when this was reported, the staff did go and ask them to quieten down which was appreciated. Other nights nice and quiet. Room spacious and clean with everything I needed. Powerful shower. Comfy bed - only thing I’d prefer was a double duvet for single occupancy instead of two singles but again this is personal choice. I’d definitely stay here again on my next visit to Vienna.

Leisure Self

10/10

Exceptional

08 Jan 2024

Alma

Area is very near train/ tram stations going to and from city centre and very accessible to Belvedere and Schunbrunn Palace if you visit.

Leisure

8/10

Excellent

05 Jan 2024

Hamidreza

Good place for a short trip.
Friendly personel. Thank you

Leisure Family

8/10

Excellent

30 Dec 2023

Susana

Modern? Yes. But Ikea furniture. Not my thing. Sliding door between shower and toilet, definitely not my thing. Clean? Yes. Minimal stuff provided - shower/shampoo gell but nothing else. Coffee -2 pods, 2 sugars, 2 whiteners and the coffee maker. No extras provided no breakfast included. I was questioning my choice of hotel when arrived to the area. But.. you keep your nose clean, you don't get in trouble. Very close to tram and subway.

Leisure Family

10/10

Exceptional

08 Dec 2023

Jasmina

Cozy and pleasant

Cozy and pleasant hotel room.
Very friendly and helpful front desk staff
Clean.
Windows that can be wide opened.
40 minutes walking distance from the center but well connected by public transport.
No fridge in the room
Overall a good experience, would recommend

Partner

10/10

Exceptional

05 Dec 2023

Yasiru

Excellent hotel at a great location

Excellent hotel at a perfect location, my family thoroughly enjoyed the stay, reaching the city center just within a few min away as there is a metro line near by the hotel, we reached the hotel earlier than the stated checking time, however, without any issues we were able to check in as soon as we reached the hotel, from the airport its easy to reach the hotel just by the city airport train and then take the metro to the hotel, so its really convenient for us in terms of finding the hotel. Room service sometimes not punctual as they come late on the day, but its not a major issue for us as they are kind and happy to assist whenever we request the room service.Rooms are cleaned and exactly looks in the pictures.

Friends_and_family Family

8/10

Excellent

03 Dec 2023

rowena

Easy transportation.

Leisure Friends

8/10

Excellent

28 Nov 2023

Yuen Ki

The property itself is clean and the room looks modern. It is near to the U4 tube and therefore easily assessable to most tourist spots.

Please remember to bring your own slippers as they don’t provided it. Though you may ask the front desk for one, it is not guaranteed you can get it. For me, it was out of stock when I asked… :(

Leisure Self

10/10

Exceptional

29 Oct 2023

MARIA

Nice

Partner

6/10

Pleasant

16 Oct 2023

Taha

Overall clean hotel however, the customer service was not great at all. We had informed them beforehand we were coming for our first year anniversary trip but they did not attend to any of our requests. They would not even let us check in earlier and made us wait from 8:30am till 3pm (aprox 6 hours). They mentioned early check in would be 30 euros on the day of and once we agreed they said we can no longer check in earlier as it is very busy. Once we got there at 3pm there was no line to check in and not busy at all. The room was average, fairly small and the washroom had a sliding door which would not even close properly. To top if off the washroom had no exhaust either. We had hoped for a better experience when celebrating out anniversary but the hotel made no efforts whatsoever to make it special.

Leisure Partner

10/10

Exceptional

14 Oct 2023

Kevin

Excellent staff, and clean, well-appointed rooms. Excellent public transportation (several tram and two U-barn lines).

4/10

Poor

14 Oct 2023

Karla

Extremely frustrated with my stay! The room that I booked has an A/C in the room that was not “working” when I questioned the receptionist about, she said that the hotel is a green hotel and during winter time they just use the heater. Note that it’s not even winter. My room had no ventilation, was extremely warm. The AC was needed!
The window just opened a small portion and of I left it open during the night the noise of the street was unbearable. 3 nights with no sleep.
The only good thing about this hotel was the breakfast, since I didn’t get any assistance with my room!

Leisure Self

8/10

Excellent

06 Oct 2023

Justina

Nice hotel

We can’t find the hotel sign board on the building! Next to rail track but noise is bearable for us, might be hard for light sleepers. Room is Very modern and has good lighting and facilities. Less than 5 minutes walk to train station, convenient to train to city. We walked to schonbrunn palace in 35 minutes, took the opportunity to see the area on the way.

Partner

6/10

Pleasant

01 Oct 2023

Ricardo

Air condition was off because the outside temperature was lower than 20 C

Leisure Partner

8/10

Excellent

28 Sep 2023

Andor

The TV didn't work and they couldn't help.

Business Friends

10/10

Exceptional

13 Sep 2023

Grace

Great location. Good price. Great staff. Very helpful. Spoke with us in English.

Leisure Family

8/10

Excellent

02 Aug 2023

Bjoern

Nice hotel but limited service in the bar and a bit off from the interesting areas of Vienna

Leisure Partner

10/10

Exceptional

29 Jul 2023

Vesselen

Clean room with AC. Close to transportation. Breakfast is overrated, not worth EU18. There is a nice bakery, close to the subway station.

Leisure Partner

10/10

Exceptional

10 Jul 2023

Sridhar Reddy

It was good and perfect for transportation to city centre, attractions and fast food.

Partner

8/10

Excellent

27 Jun 2023

Louise

Good value, clean and convenient

Hotel is in good location , close to convenient tube stops into town. Breakfast very nice. It is next to overpass but little noise. The bathroom/toilet door a little strange and toilet door didn’t shut properly and lacked privacy.

Partner

10/10

Exceptional

07 Jun 2023

Jolyon

Easy to get to from Margaretengürtel Haltestelle and just a short U4 ride to both Schönbrunn and Karlsplatz. Good WiFi connection with excellent breakfast and clean rooms. I would recommend the hotel as a value and a convenience.

Leisure Self

10/10

Exceptional

04 Jun 2023

Constance

Very comfortable. Helpful staff. Huge (optional) breakfast. Close to 3 Ubahn stations. Close to Schoenbrunn.

Leisure Partner

8/10

Excellent

21 May 2023

Sinead

Lovely room, very clean and quiet, very close to bus stop and train straight into the city centre. Only issues were the bathroom was a bit strange was a sliding toilet door which didn't close fully so you could see in. Also had the house keepers just walk in to our room a couple times.

10/10

Exceptional

16 May 2023

Jakub

Hotel was nice just street near the windows was bit more busy than expected

Leisure Partner

8/10

Excellent

09 May 2023

Raymond

Very limited facilities - no soap or toiletries, no mini fridge, no wardrobe... 6 clothes hangers... The room and the building were very clean and the staff were lovely..

Leisure Family

10/10

Exceptional

20 Mar 2023

Verified traveler

Great value for money

Modern styled hotel with helpfull staff in a neighbourhood that you can try different type of foods.
Liked the high cozy bed with fluffy blankets, black out curtains and spacious shower.

Business Partner

8/10

Excellent

11 Jul 2026

Robert

Das Zimmer war sehr eng, die Türen beim Badezimmer waren Schiebetüren (es gab zwei Räume) eins für das WC und das für die Dusche und das Waschbecken. Keine Katastrophe, hatten aber auch nicht erwartet, gerade wenn man nicht mit dem Partner reist :). Ansonsten gute Lage, Personal sehr freundlich und kompetent.

Friends

10/10

Exceptional

16 Jun 2026

marcel

Preis leistung, vollkatastrophe.

2/10

Poor

11 Jun 2026

Jacek

Das Hotel will uns keine Rechnung ausstellen.

Business

10/10

Exceptional

01 Jun 2026

AKIF

Super. Nette Rezeption aus Iran!

Friends_and_family Family

10/10

Exceptional

30 May 2026

mahsun

Tavsiye ederim çok temiz ve kullanışlı bir otel. Kahvaltıyı da denemenizi öneriri

Friends_and_family Family

6/10

Pleasant

17 May 2026

Christina

Saubere Zimmer Frühstück OK Zimmer im Untergeschoss nicht gut

8/10

Excellent

14 May 2026

Jérémy

Point positif : Hôtel confortable et bien dans l'ensemble.
Point négatif : Les serviettes de la chambre n'ont pas été changé deux jours de suite.
Nous avons dû prévenir l'accueil pour récupérer des nouvelles serviettes.

Friends_and_family Family

6/10

Pleasant

02 May 2026

Lina Monica

La camera e la struttura erano puliti..la colazione non sufficiente per tutti gli ospiti , il personale non è stato molyo cordiale e disponibile a parte il ragazzo della reception che ci ha accolti.

Friends

8/10

Excellent

26 Apr 2026

Annette Osther

Fint hotel beliggende i udkanten af indre by. God gåafstand til det hele, hvis man er vant til at gå min. 10 km om dagen. Meget nemt at komme retur fra indre by med taxi.

8/10

Excellent

25 Apr 2026

Tanja

Wir hatten 3 Nächte mit Frühstück gebucht, wovon wir aber nur einmal frühstücken waren, denn bei dem Buffet musste man aufpassen, dass man die Kaffeetasse nicht aus der Hand genommen bekommt. Völlig überlaufen und alles stand sich im Weg. Die Gäste die zur Rezeption zum Check Out gegangen sind, mussten durch die Leute, die wirr zum Buffet gelaufen sind.

Ansonsten war das Hotel, trotz dass es an einer Hauptstraße und an der Bahn liegt sehr ruhig.

Auch wenn es etwas außerhalb vom Stadtzentrum liegt, ist alles sehr zentral erreichbar.

Personal war auch sehr freundlich.

Leider hatten wir ein Zimmer ohne Kleiderschrank, was aber wohl immer mehr zunimmt.

Partner

8/10

Excellent

16 Feb 2026

BRUNO

La camera era pulita e confortevole. Peccato che non vi fosse il frigo in camera.

Leisure Family

10/10

Exceptional

08 Dec 2025

Heinz

Trotz vieler Besucher an dem Tag war das Personal sehr freundlich und zuvorkommend. Das Zimmer war sehr sauber und das Frühstück was super !

Business_and_leisure Self

8/10

Excellent

08 Dec 2025

Ulrike

Freundlichkeit ausgezeichnet
Zimmer

6/10

Pleasant

02 Dec 2025

Tina

Insgesamt im Ordnung. Das Personal war nur teilweise zuvorkommend. Der Frühstücksraum ist für die Anzahl der Zimmer zu klein bemessen

Leisure

8/10

Excellent

10 Nov 2025

Peter

War alles gut

Partner

10/10

Exceptional

30 Oct 2025

Hubert

Sehr tolles Hotel. Kann man weiterempfehlen, speziell für Kurzbesuche in der Bundeshauptstadt.

10/10

Exceptional

30 Oct 2025

Herta

Alles rundum perfekt!!

8/10

Excellent

12 Oct 2025

Gottfried

Gutes Frühstück, saubere Zimmer

Leisure Family

8/10

Excellent

06 Oct 2025

shuang

Breakfast is good and people here is helpful.the room is not big.

10/10

Exceptional

19 Sep 2025

erick

La verdad es que es un hotel moderno, con diseño contemporáneo y muy comodo, cerca hay buenas opciones para comer y transportarse

Leisure Partner

8/10

Excellent

19 Sep 2025

Arif

Sauber

Leisure Partner

10/10

Exceptional

10 Sep 2025

Rita

Alles gut

Leisure Self

10/10

Exceptional

23 Aug 2025

Frédéric

Excellent !

Tres bon acceuil , service excellent et les petits dejeuners sont incroyables !

Friends_and_family Family

10/10

Exceptional

18 Aug 2025

Lina

Sehr schönes Hotel. Wir waren für einen Städte-Trip in Wien und haben uns das Leonardo ausgesucht. Liegt ziemlich zwischen der Innenstadt und dem Schloss Schönbrunn. Man ist mit der U-Bahn (die ca. 5min. zu Fuß entfernt ist) in ca. 8min in der Innenstadt und in 5 min. am Schloss.
Das Hotel selber ist relativ neu und gut eingerichtet. Die Betten waren sehr bequem und die Einrichtung modern. Das Frühstück war reichhaltig und lecker. Es gab verschiedenen Kaffeespezialitäten zur Auswahl. Frisches Obst, Brötchen, Marmelade usw. Die Angestellten waren alle sehr nett. Wir würden auf jeden Fall wiederkommen.

Leisure Partner

8/10

Excellent

25 Jul 2025

Katja

We chose the hotel because of the good transport connections and the metro stations were right next door. Otherwise, there wasn't really anything to see in the area and it was a bit restless in some places.
The hotel was in good condition, clean, quiet, easy and quick check in and friendly staff. I would definitely stay here again.

Leisure Friends

10/10

Exceptional

03 Jul 2025

Lyubomyr

Molto facile da arrivare con la vicinanza di trasporto

Leisure Partner

8/10

Excellent

25 Jun 2025

Vincent

chambres avec piscine privative

Globalement, le séjour s'est bien passé, mais très mauvaise évacuation de l'eau dans les douches et comme il n'y avait aucune spéaration avec le reste de la selle de bains, le sol complet de celle-ci était inondée, voir le sol de l'entreée de la chambre. D'autre part, inacceptable qu'il y ait une porte cmmune pour la salle de bain et les WC. Vouloir gagner de la place n'autorise pas tout !

Friends_and_family Friends

8/10

Excellent

22 May 2025

ROY

Die Unterkunft war für eine Städereise gut. Gute Anbindung in die Stadt.

Partner

4/10

Poor

17 May 2025

Marita

Skuffende opplevelse

Oppholdet stemte ikke i forhold til de gode anmeldelsene. Opplevde personalet som lite tilstedeværende. Lite utvalg til frokost. Mat som blir tomt ble ikke fylt opp. Mye skittent oppvask og bord i frokost rommet.
AC virket ikke. Mye støy fra trafikken og toget som er rett på utsiden. Skyvedøren til toalett / bad gikk ikke å lukke ordentlig. Ikke kjøleskap på rom, og dårlig renhold.

Friends_and_family Friends

8/10

Excellent

13 Feb 2025

Magdolna

Metro mellett fakvő szobák az ablakok gyenge hangszigetelése miatt igen zavarü éjjel-nappal.

Business

10/10

Exceptional

30 Jan 2025

Paul

10/10

Séjour parfait dans un cadre magnifique ! L’accueil du personnel était exceptionnel, toujours souriant et disponible. Merci pour cette belle expérience, je reviendrai sans hésiter !

Business Friends

10/10

Exceptional

06 Jan 2025

Martin

Sehr nahe an den öffentlichen Verkehrsmitteln. Für einen Städtetrip optimal.

10/10

Exceptional

04 Jan 2025

Jeanette

Einmal ein anderes Weihnachten mit einladender Atmosphäre. Leider kein Weihnachtsmenü aber man konnte es ins Hotel bestellen. Insgesamt war es sehr schön.

Leisure Family

10/10

Exceptional

13 Dec 2024

Heidi

Es ist ein sehr schönes Hotel, dass sehr zentral gelegen ist.
3 Minuten Fussweg zur U- Bahn und nach 10 Minuten Fahrt, ist man Mitten in der Wiener Innenstadt.

Leisure Partner

10/10

Exceptional

24 Oct 2024

Roberto

Muy buena opción

Muy buena elección pero cerca hay otro hotel con el mismo nombre y es posible confundir a los viajeros.

Friends_and_family Family

10/10

Exceptional

04 Oct 2024

Jessica

La habitación perfecta el espacio y las camas increíbles

Friends_and_family Friends

8/10

Excellent

29 Sep 2024

Andre

Bel hôtel situé près de deux stations de métro. À bonne distance de marche du centre de Vienne et près du château (de sissi)
La chambre est bien, elle est propre. Le lit aurait besoin de nouveau matelas et la douche devrait avoir soit un mur de verre plus long ou des portes de douches, car l'eau se ramasse toujours à l'extérieur de la douche
Le personnel est sympathique.

Business_and_leisure Self

6/10

Pleasant

18 Sep 2024

Brian

Fint hotel.

Morgenmaden var ikke den bedste med et stort udvalg.

Toilettet lå separat fra badeværelset og de delte en skydedør. Problemet var bare at du ikke kunne lukke døren helt til toilettet, så den stod på klem hele tiden. Meget upraktisk hvis man ville have et toiletbesøg for sig selv.

Leisure Partner

2/10

Poor

10 Sep 2024

Jorge

Decepcionante

Muito ruim! Barulhento (literalmente ao lado do metrô), café da manhã escasso, ar condicionado ineficiente, quarto pequeno, sem armário, sem frigobar, sem lavanderia. Há opções bem melhores na região considerando a faixa de preço.

Business

6/10

Pleasant

28 Aug 2024

Stefaan

Heel slechte locatie

Business