Name: Crowne Plaza Vienna by IHG
Address: Margaretenguertel, 142, Vienna, 1050, AT

Crowne Plaza Vienna by IHG

Vienna · Austria

Margaretenguertel, 142View location

100 reviews shown

10/10

Exceptional

05 Jun 2026

Chang

good front desk

Self

10/10

Exceptional

07 May 2026

Arben

Rooms are spacious and clean , there’s coffee machine and kettle . Many choices for tv station. Nice sauna and gym in the seventh floor.
Very close to Tram (#18 to Train station) and Metro.
Personnel were polite , night shift receptionist ( we left early) was a bit confused when we checked out , would have been nice to ask : how was your stay etc , but all forgiven , well done MAXX hotel we will stay again if we come to Vienna !

Partner

10/10

Exceptional

02 May 2026

Milan

Amazing nice hotel very good locations comfortable room

Self

8/10

Excellent

01 May 2026

Catherine

The Hotel is a train ride from downtown Vienna and the area is quiet. The train stop is quite close and easy to navigate.

Partner

10/10

Exceptional

13 Apr 2026

robert

Clean room, great water pressure, good food

Family_with_children

10/10

Exceptional

06 Apr 2026

Paul

Stayed with my family of four for three nights in early April as we were visiting the Easter markets in Vienna. When we checked in, there were some renovations taking place in the lobby, but they were cleared up by the next morning and everything was very clean. We patronized the restaurant for dinner one night and found it to be of great value and the food was very good. The room temperature was perfect and the heated floors in the bathroom were a nice surprise. Also, the tram stop was only about a five minute walk. I’d definitely recommend.

Family

8/10

Excellent

09 Mar 2026

Bram

Lovely hotel at convenient location close to metro and tram station. Good facilities. Only downside is that rooms can get very hot with limited to no air conditioning.

Partner

10/10

Exceptional

05 Mar 2026

Garren

Hotel was top tier in every way. Made Vienna even more special!

4/10

Poor

23 Feb 2026

David

Overall pretty strange. The check in was underwhelming. The lady was completely uninterested. No welcome and not even directions to the room. The lobby was being renovated which we didn’t know about. We found ourselves in a corridor with no lights. From here, there was zero interactions from staff over 5 days.

Partner

8/10

Excellent

02 Jan 2026

Christopher

Everything was clean and modern with very lovely staff. Only complaint would be the sheets and pillows were not the comfiest. Despite booking a double, we actually had two twins pushed together with two single duvets which was mildly inconvenient.

Would recommend the hotel though to anyone wanting to stay in a quiet place in Vienna with easy access to all the main attractions via the public transport or walking.

Leisure Partner

8/10

Excellent

31 Dec 2025

Justin

Everything was as described. Nice staff. 2 considerations: 1) glass in the shower points directly at the bed, which means if you get up early, the light from the bathroom shines very brightly on the person still in bed and 2) the room was unbearably hot in the winter and couldn’t find a way to cool it since windows don’t open

8/10

Excellent

19 Dec 2025

Zara

Staff were very friendly and accommodating

Leisure Friends

8/10

Excellent

09 Dec 2025

Mandy

Clean room and comfy bed, great transport links. Only bad point was room was too hot with no window to open

Leisure Family

6/10

Pleasant

24 Nov 2025

Jessica

The front staff refused to give us extra towels or robes. The room was a bit outdated.
The restaurant was okay.

10/10

Exceptional

07 Nov 2025

Rachel

A lovely hotel. Spacious and well appointed. Staff were exceptional.

Leisure Partner

10/10

Exceptional

05 Nov 2025

Yassin

Excellent room size with quality design and furniture.
Calm and well located hotel near the metro station 15min away from the Opera quarter.
Spa area is also comfortable and clean.

Business

8/10

Excellent

04 Nov 2025

Ernest

Great location

8/10

Excellent

27 Sep 2025

Julie Anne

We used the metro which was easy to use, there are a ton of shops and restaurants

Leisure Partner

10/10

Exceptional

21 Sep 2025

Biljana

Nice and spacious room. It is very well connected to the city centre and the main train station. Avoid the bar though unless you are ready to wait more than 1/2 hour to even order. Friendly staff.

Leisure Family

10/10

Exceptional

08 Sep 2025

Lita

I wish it was a little closer to thecity centre.

Leisure Friends

10/10

Exceptional

05 Sep 2025

Michael

Excellent

The restaurant and bar were incredibly friendly, professional and smiley. They made us feel very welcome. The room was always cleaned nicely and the spa facilities felt relaxing and hygienic. We would certainly come back.

Partner

6/10

Pleasant

02 Sep 2025

Martyn J

Lovely hotel at a great price with a catch

I’ve stayed in over 100 hotels this year. For the price this was by far the best. The neighbourhood was good, the staff were friendly and helpful and the food in the restaurant was lovely at a fair price. They have a fitness centre and a roof terrace. The rooms were extremely clean and spacious. I thoroughly enjoyed my night here until 7am when I was woken by people cleaning the windows. Not them actually cleaning it was the CONSTANT beeping of the crane. It went on for over 4 hours! It is clear they take great pride in the hotel and ensuring it’s clean but that noise constantly from 7am left me leaving exhausted and grumpy rather than refreshed. I complained about it three times.

The staff on reception were very understanding with one saying “I understand, I can hear it too and it’s very annoying”. Regardless of this and me asking a manger didn’t contact me and only spoke to me when I leaving because I asked for him.

As I said it’s clear they look after the hotel but by having that constant beeping like an alarm from 7am is unacceptable. It should be done at a reasonable hour

Self

10/10

Exceptional

27 Aug 2025

Dejan

I like the breakfast and bar at the property!

Leisure Partner

10/10

Exceptional

20 Aug 2025

Sean

Would happily return! Great location to access entire city and the food in the restaurant is excellent as well

Leisure Self

4/10

Poor

08 Aug 2025

JOANA M

If you are well-travelled this hotel is more a 3 star hotel than a 4. Ridiculously expensive for what they offer, nothing nearby to eat…. Very bad restaurant food. Aircon not working properly and they attempt to charge us for a room upgrade because the aircon wasn't working in pu original room and in reality we got a downgrade, for free but the room was much worse. I don't recommend this hotel. And it shouldn't be rated as VIP in Expedia….

8/10

Excellent

31 Jul 2025

David

A very roomy, classy hotel with friendly service. Slightly limited to dining areas around.

10/10

Exceptional

17 Jul 2025

Adrian

Good

Leisure Self

10/10

Exceptional

26 Jun 2025

Betsy

Location was great for seeing sites

Leisure Partner

10/10

Exceptional

14 Jun 2025

Monica

Great place to stay

Everything was amazing, everything was clean an on point, the staff is very friendly and attentive

Partner

10/10

Exceptional

19 Apr 2025

nilufar

We’ve been very happy with our stay at MAXX Hotel. It’s beautifully decorated and located. It’s amazing location for the U Bahn as well as local restaurants. The staff were very attentive and knowledgeable about the area and the city.

8/10

Excellent

18 Apr 2025

Krishna

Great hotel with an abundance of facilities including a gym, sauna and steam room. Staff were helpful and accommodating. The breakfast buffet was great. The only let down was the warm room and cleanliness of the floors in our room. Very dusty and hadn’t been mopped. Apart from that, great stay! Would stay again.

Leisure Partner

10/10

Exceptional

17 Apr 2025

Andreas

3 days in Vienna

Very nice hotel in a great location between the inner city and Schönbrun right next to the metro or streetcar station. Modern furnished super comfortable rooms with terrace and view of the city. Great breakfast. The stay was perfect!

4/10

Poor

24 Mar 2025

Amina

N/A

10/10

Exceptional

13 Dec 2024

Brian D

Exactly as billed.

Business

6/10

Pleasant

25 Nov 2024

Rok

Decent stay

Decent stay

Business

8/10

Excellent

01 Nov 2024

Mary

Nice staff, nice bar area, good breakfast (but pricey)

6/10

Pleasant

24 Oct 2024

Hilmi

Location and access to public transport was convenient. Not very happy with some of the Front Desk Staff ☹️

Leisure Self

6/10

Pleasant

25 Sep 2024

Ahmed

Average service. AC wasn't working efficiently, couldn't find an iron in the room, and was misguided by the receptionist about clothes laundry.

Business Self

8/10

Excellent

17 Sep 2024

James

Staff could be me more warmer/welcoming although it could just be a Vienna thing. Bar area not open until 6pm which isn’t helpful if you want a drink while at the hotel.

The room was very spacious and had good facilities, with a 2 night stay I would have expected the tea/coffee to be topped up. Also thebhotel does have good transport links and a supermarket next door which is convenient.

Leisure Partner

10/10

Exceptional

31 Aug 2024

Ava

Clean property, Friendly staff.

Leisure Family

10/10

Exceptional

27 Aug 2024

Cheryl

I enjoyed my stay.

Leisure Self

10/10

Exceptional

25 Jul 2024

Surya

Close to Public Transportation. Grocery store is right next door.Good Location.

Leisure Partner

10/10

Exceptional

29 Jun 2024

James

This is a nice hotel. It's clean, modern, the staff is good. A pleasant surprise.

Leisure Self

10/10

Exceptional

24 Jun 2024

ShiBing

Easy access to public transportation

Leisure Family

10/10

Exceptional

18 Jun 2024

Jasmine

The room was spacious and clean, having just been camping at a festival the shower was incredible! The breakfast was varied and delicious, would definitely stay again.

Leisure Family

10/10

Exceptional

15 Jun 2024

Fadi

Staff are very friendly and the property is elegant

2/10

Poor

10 Jun 2024

Tamara

The AC doesn’t work and the windows don’t open. We complained several times, they didn’t change our room or fix the ac. At the reception multiple people were complaining about the AC.

Business_and_leisure Family

4/10

Poor

10 Jun 2024

Chantia

Nothing

Leisure Family

8/10

Excellent

09 Jun 2024

Donna

Hotel lobby was very bright and welcoming. Staff lovely and helpful. Room very clean and spacious very much like a London hotel room ! Bed huge and comfy ! Room service everyday! Sadly windows didn’t open! Hotel situated further away from the centre of Vienna than we anticipated,but easy access to and from, without all the noise of the centre! Defo would recommend to friends and family!

Leisure Partner

6/10

Pleasant

14 May 2024

Alexei

Reasonable

Location is good, easy transport to city centre. We loved breakfast. Excellent spa.
On negative side- air con on wasn’t working, not possible to open the window for some fresh air. Strange room cleaning arrangements-after 6pm. So we had to stay with few dust balls underneath furniture

Partner

10/10

Exceptional

27 Apr 2024

Christian

Good location for transport links, modern and clean. Even a gym, sauna and steam bath with massive roof terrace

Business Self

8/10

Excellent

13 Apr 2024

Jaz

Good location

Very comfortable and clean. Good location for access to city centre using metro.

Partner

10/10

Exceptional

09 Apr 2024

Soenke

Nice location, right next to the Underground railway station to get to the centre, but also close enough to walk into the old town. Good breakfast, really nice staff and very clean room

Business Self

6/10

Pleasant

13 Dec 2023

Michael

Unless you were prepared to pay 28 Euros for breakfast there was no opportunity to obtain any means of refreshment whatsoever until the bar opened at 6pm, which I have never known before at a Hotel with such high standards

Leisure Partner

8/10

Excellent

15 Nov 2023

Emanuel

Top notch experience

I had an exceptional experience at the hotel. The comfort of the rooms was outstanding, everything was very clean and fresh the spa area was truly relaxing. The staff was friendly and helpful and the hotel took in consideration my requests.
The hotel is located conveniently close to the metro/overground station.
Definitely a option to consider in a next visit to Vienna.

Friends_and_family Friends

10/10

Exceptional

18 Aug 2023

Aisha

The hotel was really clean and well presented, the room was spacious and comfortable and the staff were really polite and helpful. The sauna, steam rooms, gym and rooftop facilities were clean and well looked after. Would definitely stay here again and recommend to others.

Leisure Partner

8/10

Excellent

08 Aug 2023

Hilma

It was a nice and relaxing place to stay

Leisure Family

10/10

Exceptional

08 Jul 2023

Emily

Excellent location; easy access to public transportation. Grocery store next door. Mini-fridge in room. Breakfast is expensive but outstanding

Leisure Self

10/10

Exceptional

30 Jun 2023

Emily

Excellent breakfast. Very comfortable bedding

Leisure Self

8/10

Excellent

17 Jun 2023

Arthur

Receptionist was kind and friendly. I had to pay parking for an hour just to check in before I returned my car rental. The hostess/ waitress was very rude when I informed her that I was willing to pay for breakfast, because of that I just turned around and left

Self

6/10

Pleasant

16 Jun 2023

Oxana

Average

Leisure Partner

4/10

Poor

13 Jun 2023

Kevin

Staff not aware of VIP gold status, and tell you they don’t have upgraded rooms and they don’t know about the free credit on food and drinks…

Business

10/10

Exceptional

08 Jun 2023

Eugene

Excellent property - very well-appointed and large rooms with great amenities. Area is not ideal for Vienna charm, but the hotel provides a nice sanctuary. Pedrag was super helpful with my stay. Would have liked restaurant to be open for dinner or have room service options, but otherwise a very comfortable stay!

Business_and_leisure

10/10

Exceptional

04 Jun 2023

Verified traveler

A great experience for a short visit

The staff was very friendly and competent. The room was clean and well arranged. The bed was very comfortable. All in all a great experience.

Friends_and_family Friends

10/10

Exceptional

29 May 2023

Verified traveler

great location great value

the great location of this hotel as well as the friendly staff, made my stay perfect. I can highly recommend this hotel.

Self

10/10

Exceptional

23 Apr 2023

Linnea

Nice hotel in a quiet area. The room was large and comfortable. The employees were helpful.

Partner

10/10

Exceptional

27 Jan 2023

Isabella

Everyone was great, second time staying at this hotel and can say the standard is always high :)

Leisure Family

10/10

Exceptional

05 Dec 2022

Geoff

Great Hotel in Great Location

Great hotel. Great value. Great location. Very friendly staff. Lovely clean & high quality accommodation. Thoroughly recommended.

Partner

8/10

Excellent

13 Oct 2022

Eng Guan

The air conditioner needs improvement.

Leisure Family

6/10

Pleasant

08 Oct 2022

Peter

Not good enough information flow among staff

10/10

Exceptional

13 Jun 2022

oleg

Everything was fantastic.

Leisure

10/10

Exceptional

09 May 2022

Odette

Séjour très agréable et personnel courtois. Hôtel très propre et petites attentions à la chambre appréciées

Friends_and_family Friends

6/10

Pleasant

24 Apr 2022

Stas

The reception staff was not friendly.

Business_and_leisure Partner

10/10

Exceptional

18 Apr 2022

Amanda

Lovely property, the style of the rooms was magnifique. I’m obsessed with the fact that Keurig machines were in every room — excellent touch. Comes highly recommended from me. I would most definitely stay here again.

My only suggestion to the management team is to replace the pillows. For such a luxurious feeling room, to have limp & flat pillows was out of place.

Leisure Self

10/10

Exceptional

26 Dec 2021

Sherwan

Good

Friends_and_family Friends

10/10

Exceptional

16 Oct 2021

Nina

Lovely design, friendly staff who upgraded me without asking, great breakfast, cool spa area.

Business_and_leisure Self

8/10

Excellent

06 Oct 2021

William

stayed with a group, 7 rooms, 2 cars and Van

Rooms were great, parking was convenient, but expensive. Only issue was restaurant was really not open and bar hours were minimal. Location is convenient to Underground and there is a Billa Supermarket right next door.

Friends_and_family Friends

10/10

Exceptional

30 Aug 2021

Verified traveler

Surprisingly pleasant!

This hotel was a very nice stay and beautiful facilities. Having a rooftop terrace to hang out on is very nice as well! We stayed as a family and were comfortable even though it was a little tight. Even though it’s a little out of the city, it’s a quick 5 minute walk to the metro, so it’s extremely convenient to all the places you’ll want to see while in Vienna!

Friends_and_family Family

6/10

Pleasant

17 Aug 2021

Verified traveler

Restaurants and lounge were close.

Business Partner

10/10

Exceptional

01 Aug 2021

Verified traveler

Large room, efficient AC, comfortable bed and definitely value for money

Business

10/10

Exceptional

24 Aug 2020

hakim

amazing place to stay

Amazing stay ans hotel and the staff were so friendly and accommodating, ps the spa was a brilliant addition :)

Self

10/10

Exceptional

21 Jul 2020

Motasem

Fantastic hotel, staff were friendly and the design inside the hotel is awesome, location not bad there is 5min walking to supermarket and the train station 10 min waking as well.

Friends_and_family Family

8/10

Excellent

22 Feb 2020

Verified traveler

Modern hotel in good location

We had a great stay! Modern hotel in a good location and close to the “u-bahn” which takes you to central Vienna within minutes.
We stayed in a Junior Suite, which has its own terrace! Really a nice extra feature. The wellness area is also a nice add on to this hotel. Would gladly visit again

Partner

6/10

Pleasant

14 Jan 2020

Yossi

Nice room and location close to a metro station, but service virtually doesn’t exist. We had 2 single blankets on our bed and when asked to get a double blanket we were told they don’t have one. Also, when we were out of shower soap, we were told to get down to the reception to get more. Conditioner was out of the question as they didn’t have it either. And also when we tried to order room service, we had to go and get ourselves.
Water bottle is complimentary in the room every day but unless we through out the bottle it wasn’t replaced, even if there was just a single drop of water in it.

Leisure Family

10/10

Exceptional

13 Jan 2020

Ivan

A great functional hotel

Very functional hotel, which I was offered at most favourable rate. Everything was as expected or it exceeded my expectations. Will recommend for future stays.

Business

8/10

Excellent

31 Dec 2019

Deborah

Front desk staff were knowledgeable. Cleaning staff needed more training or more staff. Nothing was refilled or replaced - no coffee pods, no water, no face cloths. Sticky spots on the floor not cleaned.

Partner

10/10

Exceptional

17 Dec 2019

Russell

Vienna Christmas market

Hotel was excellent,one small inconvenience was that there was no drawers in the room which meant keeping some clothing in our suitcase. Staff were excellent.Breakfast delicious,Highly recommend this hotel.

Friends_and_family Friends

4/10

Poor

15 Dec 2019

Verified traveler

Not so impressed with staff

After checking in late at night, I wake up early to start my day. I realize my passport is missing and remembered giving it to the front desk for check in. I check with the front desk and no one has seen it. After making an appointment with the US consulate I check one last time with the hotel staff after checking out. Guess it appeared over night and no one knows how. Instead of the staff stopping by my room to report the located passport, they just wait for me to ask.

Self

8/10

Excellent

10 Dec 2019

Verified traveler

Beautifully decorated. Beautiful room, lobby and bar

Leisure Friends

8/10

Excellent

09 Dec 2019

Sara

Nice breakfast, not so nice bed

Nice and quiet hotel near the U4 u-bahn line. Friendly staff, amazing breakfast but the bed was crazy hard so both me and my partner got aches and pains all over. The SPA was nice and clean. The area isn't the most exiting one but in 20 minutes you could walk into town.

Partner

6/10

Pleasant

05 Dec 2019

Verified traveler

Very nice hotel, clean and modern with good transport links (I used public transport).
Very friendly staff. Room was spacious enough. Unfortunately it was for disabled people and since I am not, it was very inconvenient to use basin to wash hands. They should have asked me if I am ok with it. Well I wasn't but apart from this the only issue was the 22€ breakfast, which was a bit disappointing for this kind of money. Unfortunately I didn't get to use the fitness/wellness part.

Business Self

6/10

Pleasant

31 Aug 2019

Verified traveler

Hotel room was good,spacious but the
air condition in the room was not good at all.

Friends_and_family Family

10/10

Exceptional

26 Aug 2019

Jonathan Chen Ken

Recommended place to stay

Helpful and friendly staffs.
Nice and comfortable hotel.
Convenient location to access to public transport.

Partner

8/10

Excellent

23 Aug 2019

john

Big room, close to public transport. My only complaint is that they would not replace the water and the coffee. They said only one per Stay

Family

10/10

Exceptional

21 Aug 2019

Nikolas

A great hotel that need some improvements

I wasn't going to give this hotel 5 stars but some of this hotel staff saved our holidays. Basically we booked and asked for baby cot in the room and was not send to our room even though that we have asked the receptionist on duty to send one but again this was not send. I've called the reception in the evening and a receptionist (very friendly gentleman) provided us with a one mattress bed that we put on the floor and a baby cot. We tried many times to set up the baby cot but not us or the receptionist could make it the same evening (Folded baby cot). Finally we did it :) The next morning I have personally asked the reception to change the bed sheets as our child wet the bed and it was important for us to be done prior our return at the hotel. We asked this approximately at 10:30 a.m. and we came back at 15:30 p.m. and found our room dirty with a wet bed. I ve called the reception and asked them why they haven't clean our room and they said that they don't clean the rooms until approximately 6p.m. as they do check outs first. I truly accept your procedures but this was a request for the bed to be cleaned which was not done.
After I complained the executive housekeeper with the duty manager came to our room and apologized for the incidents and they have arranged immediately everything. They were so helpful-they even help us to navigate to restaurants and they city. We thank you for this.
A note to your log book procs .Please pass the notes to your colleagues with care

Family

8/10

Excellent

20 Aug 2019

Verified traveler

Nice clean modern and big rooms ,location is close to transport links

Leisure Partner

10/10

Exceptional

14 Aug 2019

Douglas

Vienna stay

Advised to stay in this area and travel into centre. Hotel was really nice and rooms are spacious and comfortable. Unfortunately subways were out of order, however replacement buses were fine. Check in/out easy

Partner

10/10

Exceptional

03 Aug 2019

Aysha

Definitely recommend

This hotel was absolutely amazing. Great staff, very very friendly. Great service. Free bottle of water in the room was given as well. They had a coffee machine in the room as well which was very good. A lot of other small things given in the room too so it was great. we were given a small sewing kit and also a pack of cotton buds and pads. Shower caps were also given. The room is spotless. Very clean and room service cleaned it every day so it was very nice to come back to a clean and tidy room. The bathroom was very good as well. The bed was one of the comfiest beds I’ve slept in and I had a good nights sleep all four nights. There’s also a very nice gym with a nice terrace seating area available all day and night. There’s also a spa and massage there. Would definitely recommend this hotel to everyone. For families, business, solo and friends. The location was great too as it was easy to catch a bus or tram. There was a billa supermarket directly opposite the hotel which was very useful. There’s also a bike rack opposite the hotel that you can rent a bike from using an app so that was also very useful to have. 10/10 hotel.

Friends_and_family Friends

8/10

Excellent

01 Aug 2019

Igor

Nice hotel for a good stay, became regular guests

Friendly staff and a great hotel. We keep coming back. Rooms could use some renovation (refreshment), although they are clean and overall it makes a pleasant stay. The garage is also great if you come by car. Well connected to the center of the city.

Partner

8/10

Excellent

30 Jul 2019

Verified traveler

Positives - location, room size, reception staff, spa, coffee machine in rooms, value

Negatives, very expensive breakfast, no room service, cleaning of room missed on two days.

Leisure Partner