Ac Hotel By Marriott Santa Fe

Mexico , Mexico City
Mexico City, Juan Salvador Agraz No 130 Colonia Santa
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100 reviews shown

10/10

Exceptional

10 Mar 2026

Luana Paulina

Everything was very clean, the bed was very comfortable. Excellent service.

Self

10/10

Exceptional

26 Feb 2026

Christian J

Good

6/10

Pleasant

11 Feb 2026

Francisco

10/10

Exceptional

29 Dec 2025

Diana Marcela

Location, Niece room

Leisure Family

8/10

Excellent

05 Dec 2025

Rommel

Personal was very kind, however, our check-in wasn’t the best. We had to wait around 30 minutes because our rooms weren’t ready.

6/10

Pleasant

18 Oct 2025

Kevin Paul

The room had a missing shower door. We visited because we had received an email from hotel staff saying that they had resumed heating the pool. We went to the pool at 9pm on Friday night and it was 24c (as measured by the staff). They tell me that the target temperature is 30c to 31c. They said it would probably be warm by the morning. We left by 10am. Unimpressive. This used to be one of our favorite hotels. We now use others.

Leisure Family

10/10

Exceptional

12 Oct 2025

Alan

Santa Fe area is very nice but everything area walking distance of hotel closes at 8 pm. Even Starbucks. Uber is very difficult to get within 15 minutes. Most important the WiFi service is very slow.

Leisure Partner

8/10

Excellent

27 Sep 2025

Kevin Paul

We love this hotel. It's friendly, warm, clean, and the staff are helpful. But, one of the main reasons we visit this hotel is the beautiful warm clean swimming pool, and the hotel now decides not to heat the pool. It's cold. Not tepid, or lukewarm, but cold. Uncomfortably cold. I could barely swim 2 lengths before I had to get out. I informed reception and they explained the hotel does not heat the pool any more! What an absolute shame. We'll be staying at alternative hotels in the future.

Leisure Family

10/10

Exceptional

20 Sep 2025

Ivan

Great place to stay in Santa Fe!

Leisure Pet

10/10

Exceptional

16 Sep 2025

CRISTINA

Leisure Family

10/10

Exceptional

27 Jun 2025

Kevin Paul

Very friendly check-in. Thanks for the chocolates. Always love staying here. The gym was clean and functional.

Leisure Family

8/10

Excellent

17 Jun 2025

Martha

The front desk was outstanding the way they solved the issues with maintaining a functional toom. One room was leaking through the wi dow when it raiined, the ither room lock dis not worked, the third riom was warm because ACis programmed to stop working after certain hours and just cool air was coming out. The first room was excellent with AC. The service was outstanding and the fastest in responding too so I was very satisfied but please ipdate the lighting bulbs in the bedroom. Ine bulb is okd LEDs which generate a lot if heat too. Again wonderful staff and courteous . I will stay again there.

Business Friends

10/10

Exceptional

25 May 2025

Kevin Paul

Rocía went above and beyond to make sure we had a very easy check-in despite the large wedding party happening at the hotel. Thank you.

Leisure Family

10/10

Exceptional

18 May 2025

Mario

La estancia fue excelente, muy limpio, en una zona súper cómoda para moverse a la Expo Santa Fe y en general muy agradable. El personal fue muy amable y eficiente, sin duda volveremos.

Business Friends

10/10

Exceptional

19 Mar 2025

Sergio

Excelente atencion y servicio del personal del hotel

Business_and_leisure Partner

10/10

Exceptional

09 Mar 2025

J Edgar

Cleanness

Business Self

10/10

Exceptional

04 Mar 2025

Francisco Jose

Staff was really nice and always ready to help and make my stay a pleasant experience. Water shouldn't be charge to customers, because that is something everyone needs to survive in life. That would be the only issue I got from this amazing hotel.

Leisure Partner

2/10

Poor

28 Feb 2025

Daniela

Staff was rude. They charged me for early check in without bringing other options.

Leisure Family

10/10

Exceptional

23 Feb 2025

Kevin

Thanks for a really comfortable stay. The pool was warm and clean like always. The steaks were very tasty, like always. We will be back soon!

Leisure Family

2/10

Poor

21 Feb 2025

Belkis

Pesimo. Falla el internet, se fue la luz, demora en el check in, lamparas del baño no sirven. Terrible. Elijan otro hotel

10/10

Exceptional

17 Feb 2025

Antonio

cumple muy bien y excelente atencion

4/10

Poor

04 Feb 2025

Keren

Robaron las llaves de los autos de los huéspedes. No dejan que uno estacione el auto, y al siguiente día, llamaron a la habitación para avisar que habian robado las llaves de los coches.

10/10

Exceptional

12 Jan 2025

Kevin

Very nice easy check-in. Restaurant food was tasty. Pool was warm and clean. Very helpful staff.

Leisure Family

2/10

Poor

11 Dec 2024

Daniel

Ok this hotel is not good. They give you 2 very small bottles of water and they charge you if you want extra. Also the light system in the room is very confusing, not well lighted at all. The rooms are small and the walls of the bathroom are glass. Very noisy.

Business Self

10/10

Exceptional

23 Nov 2024

America

Todo bastante bien, sólo que las habitaciones son un poco frías

Business_and_leisure Family

10/10

Exceptional

13 Oct 2024

Eduardo

Great service and really helps that everyrhing is so close.

10/10

Exceptional

09 Sep 2024

Kevin

Always nice to stay here. Really great staff. Tasty options in the restaurant. Definitely recommend. Pool is always warm and clean.

Leisure Family

10/10

Exceptional

30 Aug 2024

EDGAR ESTUARDO

Centrical

Business Self

10/10

Exceptional

26 Jul 2024

Irma

Nice property

Leisure Family

6/10

Pleasant

08 Jul 2024

Junyi

It's unlike other ac hotel

8/10

Excellent

08 Jul 2024

Edgar

good price vs quality

Business Family

2/10

Poor

06 Jul 2024

Marcos

Never coming Back

Terrible service, we asked for a double room and they were oversold, I had to pay for another hotel, There were no towels, poor maintenance of the Hotel, they left a plate with food for 3 days, Sunday finally, they changed us to a double room, we returned at night and the room It wasn't done... The shower didn't have a door. ETC... TERRIBLE SERVICE.

Friends_and_family Family

10/10

Exceptional

27 Jun 2024

Gabriel

Muy buena ubicación

Leisure

10/10

Exceptional

21 Jun 2024

Winfried

Extra clean

Business Self

8/10

Excellent

14 Jun 2024

Maia

I thing management must to thing to provide training for stuff. No menu in English in the restaurant. Cleaning lady provides conditioner and shampoo in the shower after 2 days. Personal is really kined and try all the best. I think maneger nust to more. Thanks

Leisure Self

8/10

Excellent

09 Jun 2024

Naira

First day we had no AC but staff was willing to accommodate, after that it was fine. For Mexico this was a good hotel. Loved the pool. Restaurant food was good and good choices. Water available throughout.

10/10

Exceptional

31 May 2024

Eda

Really enjoyable time, nice area

2/10

Poor

29 May 2024

Christie

The girl who checked us in was rude and unprofessional. I had to convince her that I bought a special package which included breakfast. How she handled the situation was terrible. Room wasn’t ready until after 3 pm and the hotel was very empty. The room is set-up without a separate bathroom. The toilet and shower open into the room, no privacy. The sink is in the open once you walk in the room. I could go on with more complaints about staff and facility but I will just say, do not stay here. I can’t believe Marriott has their name on this property!

Leisure Family

10/10

Exceptional

12 May 2024

Kevin

Quick easy checkin. Treadmills were modern and clean. Worked fine. Excellent dining in the restaurant (ribeye and salmon steak). No complaints. Pool was nice and warm, if a little busy tonight.

Leisure Family

8/10

Excellent

21 Apr 2024

Kevin

This hotel is very peaceful and friendly, perfect for a weekend getaway. The pool is clean and warm, and the food is excellent. We particularly enjoyed the ribeye steak and grilled salmon. The serrano ham was delicious too, and freshly cut in front of guests in the restaurant. The only minor downside is a missing coffee machine in the room, and we saw a few minor things that could use some fixing (towel hooks, door locks, a blind that couldn't be fully lowered). As a regular visitor to this hotel, I very much hope they give the place a bit of TLC to get it back to tip top condition. Definitely a great place to visit.

Leisure Family

6/10

Pleasant

18 Feb 2024

Berenice

Pool was very dirty

Leisure Family_with_children

10/10

Exceptional

16 Feb 2024

Luis

It was really amazing.
We love AC hotels.

Leisure Partner

8/10

Excellent

06 Jan 2024

Roy

Buena estancia

Business Partner

10/10

Exceptional

21 Nov 2023

sergio

deberian de Facturar en el establecimiento

8/10

Excellent

23 Oct 2023

Luis Gustavo

Average

Business Self

10/10

Exceptional

07 Oct 2023

Kevin

All good thanks. Clean, warm and comfy. We love to visit this hotel. Always an excellent experience. Here for my birthday.

Leisure Family

10/10

Exceptional

09 Sep 2023

Kevin

Easy check-in. Nice clean warm pool. Tasty restaurant with efficient friendly service. All good. No surprises.

Leisure Family

10/10

Exceptional

15 Aug 2023

Marisol

Loved the staff and customer service. Breakfast was also great!

Leisure Friends

10/10

Exceptional

14 Aug 2023

Erdal

Perfect for shopping

Leisure Family

10/10

Exceptional

15 Jul 2023

ITALO

Totally nice

10/10

Exceptional

07 Jul 2023

Alejandro

Todo muy bien. Muy buen valor por mi dinero.

Business Self

10/10

Exceptional

02 Jul 2023

Carlos E.

Muy buen hotel!!

Recomendado en comodidad e instalciones, el desayuno no fue lo mejor pero cumple.
La alberca esta climatizada!!

Business

10/10

Exceptional

10 Jun 2023

Kevin

Very helpful frequently check in staff. Thank you!

6/10

Pleasant

27 May 2023

Yan

Breakfast was bad … no pancake , bacon or breakfast stuff … really bad and pool was dirty

4/10

Poor

04 May 2023

Verified traveler

My bed smelt like pee and theres bed bugs.

6/10

Pleasant

30 Apr 2023

Paola

Alberca parece atole de mugre y olorn

De imagen el hotel es bueno, de atención es pésimo, y de cuidado peor, la alberca es un asco literal, no tardarán en salir renacuajos en esa alberca, apuesta a agua estancada y se ve turbia completamente

Friends_and_family Family

10/10

Exceptional

30 Apr 2023

Kevin

Friendly quick check-in with a wonderful \"Feliz día del niño\" sign that my son loved. Thanks for the lovely high corner room. The view is amazing. Comfy beds, and quiet air conditioning that actually works very well. Coffee machine very welcome too. Food was probably the best I've eaten in months.

Leisure Family_with_children

6/10

Pleasant

10 Apr 2023

Juan

It is a good fit, but I think the staff is no as nice as other hotels in Mexico.

Business_and_leisure Family

8/10

Excellent

21 Feb 2023

Karen

We ask for more Kleenex and a hand towel, they didn’t bring it

Leisure Family

2/10

Poor

12 Feb 2023

Montserrat

They DOWN-graded our room, we paid for a junior suite and got a normal room.

Business Partner

10/10

Exceptional

10 Jan 2023

Kevin

Excellent service, clean modern facilities, warm rooms, big beds. Love it.

Business_and_leisure Partner

8/10

Excellent

02 Jan 2023

Verified traveler

Disappointed

My Family and I stayed in this Hotel four nights in early December. The service was very unimpressive, but I will say customer service was good Checking in was okay, the first room we were put in, the sink was clogged and the water would pile in the bowl. The AC wasn't working, so we called the front desk to fix it. Everything seemed OK, except in the morning when we woke up there was no running water to the room. Shower, toilet, sink. We called the desk to ask if there was something wrong or if they could fix it. We were informed the hotel was experiencing water pressure issues and it would be fixed in a few hours. We left for breakfast and hoped it would be fixed by the time we came back, it was not. We were informed to shower in the pool showers, or wait. The service in the restaurant of the hotel was extremely poor, either not attentive to customers or just talking to other staff, we only went there for one drink and decided not to get food there.
We were moved to another room after the water pressure issue, after that, it was okay. If i had to decide between hotels in this area of Santa Fe, I would not stay here.

Friends_and_family Family

10/10

Exceptional

31 Dec 2022

Susumu

Good

Leisure Self

2/10

Poor

29 Dec 2022

Nicolas

Mala actitud de la persona en el check-in.
Lo hice a las 12pm y me puso mala cara y me aclaro que el check-in era a las 3pm.
Se puede informar lo mismo de buena manera.

Leisure Family_with_children

4/10

Poor

25 Dec 2022

Carlos

The rooms are not maintained properly (faucets not working, without adequate hot water, crystal door missing in one room, water leak left 8 floors without it, dirty exterior glass windows, pool washrooms and area with condensation AC not working, although the hotel offered another room both were not maintained properly) the property is not what a Marriott franchise should be. Also, I used expedia.ca and the final bill was in US dollars, hope I can get a clarification and reimbursement from Expedia.

Leisure Family

10/10

Exceptional

22 Dec 2022

Leopold

Wonderful modern property. Staff is very helpful. Great value.

Business_and_leisure

2/10

Poor

08 Dec 2022

Ana

Una experiencia muy mala, el cuarto estaba sucio, el baño sucio tenía toallas mojadas en el piso de las personas anteriores y olía feo no toallas limpias, ni jabón ni shampoo para bañar y cuando llame a la recepción para q vinieran a limpiar y traer toallas y jabones dijeron q en un momento lo harían y nunca llegaron. La gente de recepción muy mal servicio con muy pero muy mala actitud groseras y altaneras cuando les dije sobre el cuarto lo sucio que estaba y q nunca me trajeron lo q había pedido se la pasaban echando la culpa a Expidia por el servicio que en mi opinión no tiene nada q ver q uno hace la reservación en Expidia a con el servido q ofrece el hotel si este hotel está en una zona buena de la Ciudad de México debería de tener mejor servicio para los clientes. Deberían de capacitar a la gente para saber cómo trabajar con clientes y ofrecer un mejor servicio, muy mala experiencia no lo recomiendo por completo

Business_and_leisure Family

6/10

Pleasant

06 Dec 2022

Natalia

Habían varios detalles que no cuidaron, las toallas están todas rotas, las almohadas ya están muy planas, teníamos 2 cuartos y sólo en 1 hicieron limpieza, pedimos una pastilla del botiquín de primeros auxilios y no tenían botiquín

Leisure Family

4/10

Poor

20 Nov 2022

Robert

Was not able to get room until 7 pm, they gave my wife and a 10 dollar drink voucher, was the worst margaritas we ever had, took a hoour to get and noone was in bar, the check in person said she would notify us of room but never did, finally we went down to inquire, the room was unsatisfactory, only one bath towel, bed spread had stains on it and bed was uncomfortable, we had a car and every time you wanted to leave you had to stand in line to get card swipe to exit, you pay for what you get, will spend a little more and et bettet quality hotel

Leisure Partner

8/10

Excellent

14 Jun 2022

Juan

The maintenance of the property is good. I loved the quietness of the hotel and the room. I disliked the food at the hotel restaurant.

Business_and_leisure Partner

8/10

Excellent

01 Mar 2022

Carlos

Hotel in very good condition, properly maintained, some rooms with fantastic views of the city at night after a windy day, city smog and pollution impedes an ideal view. Very walkable to nearby park La Mexicana, multiple food offerings around, Sta. fe mall, hospital ABC, short drive to desierto de los leones. Indoor Pool might use warmer water and the gym treadmill were great. Personnel was great.

Leisure Family

4/10

Poor

04 Feb 2022

Raul

Room had a swear smell,

Leisure Partner

8/10

Excellent

10 Jan 2022

Verified traveler

Excelente Servicio

Excelente Servicio. Personal atento y por demas servicial.

Instalaciones en buen estado, cuarto limpio.

Problema: Llegamos tarde y los restaurantes del area cerrraban a las 11:00 PM. Al dia siguiente, llegamos poco antes de las 10 y el room service tenia muy limitado el menu.

Tal vez podria haber una minidespensa como en otras franquicias, para comprar un tentempie.

Friends_and_family Family

10/10

Exceptional

09 Jan 2022

Gerardo

Excellent location, friendly staff and good restaurant experience.

Leisure Self

8/10

Excellent

05 Jan 2022

Verified traveler

No me dieron la habitación, porque faltaban 30 minutos para la hora de check in, a pesar de que el hotel estaba muy vacío, de ahí en más, Todo bien

Friends_and_family Family

10/10

Exceptional

31 Dec 2021

Samuel

Very clean rooms service excellent have a beautiful view of the city from the window friendly staff and very kind

Leisure Family

8/10

Excellent

22 Nov 2021

Jesus

Feel at home at Santa Fe

Overall a well-located, clean, quiet and intimate place to stay inside the craziness of Santa Fe.

Partner

4/10

Poor

23 Oct 2021

Maria

CERO SENTIDO COMÙN DE LA GERENTE DEL HOTEL.

Business_and_leisure Friends

10/10

Exceptional

26 Aug 2021

Maribel

Excelente

El mejor lugar para estar, excelente ubicación, personal súper amable y siempre atento. Hermoso hotel, moderno, limpio, súper confortable.

Friends_and_family Family

8/10

Excellent

23 Aug 2021

Alida

Happy staying here!

This is a nice vey clean and affordable hotel located in Santa Fe, the booming business area of Mexico City. With restaurants and shops at walking distance, it’s perfect if you’re visiting and don’t have a car!

Partner

10/10

Exceptional

02 Aug 2021

Verified traveler

Very good CS. Clean and modern property

Leisure Partner

2/10

Poor

23 Jul 2021

Verified traveler

una basura total muy sucio no lo recomiendo de ninguna forma

Business Family

10/10

Exceptional

23 Jul 2021

Verified traveler

The service I received at the front desk was 1st class

Business Self

10/10

Exceptional

11 Jul 2021

Verified traveler

quick checkin, very comfortable rooms, location is excellent

Leisure Self

10/10

Exceptional

05 Jun 2021

Verified traveler

Excellent location.
Great hotel and attention!

Business_and_leisure Self

4/10

Poor

29 May 2021

Hugo

Good Brand... bad staff

The hotel is clean and well located
The staff is very very badlly trained they always say no to everything regardless of what you ask for (if they had a pen and paper i could burrow upon arrival
The pool only has cold water, and the gym is very poorly maintained.

Business Partner

2/10

Poor

23 Apr 2021

Gabriel

It was a terrible experience, there was no towels, no trash can, the service was terrible and the water of the shower was cold

Friends_and_family Family

10/10

Exceptional

13 Apr 2021

Verified traveler

Nice new hotel. Very comfortable. Breakfast is great, staff are very nice and professional. Special thanks to the morning breakfast staff. We stayed for 3 weeks here. Thank you.

Business_and_leisure Family

8/10

Excellent

16 Mar 2021

Verified traveler

The hotel is great, clean, but the room it’s quite small. But everything was perfect

Friends_and_family Family

10/10

Exceptional

14 Jan 2021

Laurencio

Amazing value and location in Santa Fe

The location is superb. One of the best areas of the city (but not touristy). More business and with shoppong mall and some.bars and restaurants nearby.
The hotel condition looks very new and well mantained. The ambiance is classy and comfortable.
The staff is top notch.
Not many hotels in this area have a pool, I anxiously wait the day they get HD signal tv.

Self

10/10

Exceptional

13 Jan 2021

Omar

Good stay in Santa Fe

Good stay but many services closed due to COVID restrictions. The hotel is closed to hospitals and commercial areas.

Partner

10/10

Exceptional

05 Dec 2020

Maria

Excellent Service!

The view from our room was beautiful!
The service was excellent! We only had breakfast at the hotel, it was always very good and our waiter Santos almost guessed what we wanted to eat. I highly recommend their chilaquiles and the fruit plate with green juice!
We will go back for sure,
Maria D.

Friends_and_family Family

10/10

Exceptional

05 Dec 2020

Thomas

Business trip to Mexico City

The hotel is a very nice business grade hotel and the staff is very nice. The breakfast was very good and I will definately stay there again.

Business

10/10

Exceptional

04 Dec 2020

Hebert

excelente

Las habitaciones muy cómodas, el servicio y atención excelente por parte de todos trabajadores del hotel,

Friends_and_family Family

10/10

Exceptional

02 Dec 2020

Ed_Rocha_Bracam

Very clean property, great service from all the hotel staff.

Business Self

8/10

Excellent

26 Oct 2020

Kevin

This is one of my favorite hotels to stay at in Santa Fe because of the modern gym equipment, beautiful swimming pool, Lavazza coffee machines, room service, and reliable air conditioning. On, this particular visit the gym was available only if you prebooked, the pool was not available, the coffee machine had no coffee pods or cups, there was no room service menu, and the air conditioning only blew cold air into the room. It was a big dissapointment.

Friends_and_family Family_with_children

10/10

Exceptional

15 Oct 2020

Ana

Staff is super nice and it all works perfectly. It has a nice location if you need to go to Santa Fe, and room is super quiet even though they are next to a highway. Everything is always clean.

Business_and_leisure Family_with_children

2/10

Poor

12 Oct 2020

Anjelica Giovanna

horrible experience

Also the refrigerator wasn’t working in any rooms. They trying to save a peso

Business Family

10/10

Exceptional

04 Sep 2020

Ana

Great hotel all over, excellent staff, great price great quality.

Friends_and_family Family

8/10

Excellent

26 Aug 2020

Verified traveler

Muy buen hotel para el costo. Hay estacionamiento sin o con valet. El personal amable y eficiente. Habitaciones limpias y cómodas con smartTVs. Buena regadera. Pequeño pero cómodo y bien ubicado.

Business Self