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Holiday Inn Mexico Santa Fe

Mexico City · Mexico

Guillermo Gonzalez CamarenaView location

8.6/10Excellent418 Reviews
Cleanliness8.8/108.8
Service8.8/108.8
Comfort9.0/109.0
Condition8.6/108.6
Location6.0/106.0
Neighborhood9.4/109.4
Amenities8.0/108.0
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Holiday Inn Mexico Santa Fe

The Holiday Inn Full Service Mexico Santa Fe offers a perfect blend of business and leisure accommodations. Located in the heart of Santa Fe's business district, we're surrounded by major corporate offices like Ford, 3M, Microsoft, and Nokia, making us an ideal choice for business travelers.

Leisure guests will appreciate our proximity to Santa Fe Shopping Center, Garden Santa Fe, and Plaza Samara, all within minutes of the hotel. For outdoor recreation, the urban park 'La Mexicana' is just a short drive away.

Our hotel features first-class facilities and dedicated service to ensure a pleasant business trip or an unforgettable vacation experience.

Read more about this hotelShow less

With a stay at Holiday Inn México Santa Fe by IHG in Mexico City (Santa Fe), you'll be within a 15-minute drive of Paseo de la Reforma and World Trade Center Mexico City.

This hotel is 8.5 mi (13.7 km) from Angel of Independence Monument and 10.8 mi (17.3 km) from Palacio de Bellas Artes. Make yourself at home in one of the 95 air-conditioned rooms featuring flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment.

Bathrooms have showers and hair dryers. Conveniences include safes and desks, as well as phones with free local calls. Featured amenities include complimentary wired internet access, a business center, and dry cleaning/laundry services. Planning an event in Mexico City?

This hotel has 3892 square feet (362 square meters) of space consisting of conference space and 2 meeting rooms. Self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Smoking areas
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 1:00 PM
Minimum check-in age 18

Hotel policies

LGBTQIA+ friendly Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Important information

  • You need to know
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately MXN 150 for adults and MXN 150 for children
    • Self parking fee: MXN 58 per day
    • Valet parking fee: MXN 58 per day

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Samara Shops 0.8 km / 0.5 mi
Expo Santa Fe Mexico 1.4 km / 0.9 mi
Santa Fe Center Mall 1.4 km / 0.9 mi
Ciudad de los Ninos 1.5 km / 0.9 mi
Parque La Mexicana 1.7 km / 1.1 mi
KidZania Santa Fe 1.8 km / 1.1 mi
Centro Medico ABC Santa Fe 3 km / 1.9 mi
Arcos Bosques 4 km / 2.5 mi
Paseo de la Reforma 5.4 km / 3.4 mi
Hospital Angeles Lomas 7.4 km / 4.6 mi
Paseo Interlomas 8.5 km / 5.3 mi
Anahuac University 8.7 km / 5.4 mi
Parque Nacional Desierto de los Leones 8.9 km / 5.5 mi
Chapultepec Park 9.9 km / 6.1 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 95
  • Number of floors (main building): 5
  • Double rooms: 35
  • Suites: 15
  • Accessible rooms: 1
  • hotel
  • American Express
  • MasterCard
  • Visa
  • Airport
  • Wheelchair-accessible
  • Car park
Show 36 more facilities & services
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-out
  • Wi-fi
  • Valet parking
  • Room service
  • Laundry serviceExtra charge
  • LaunderetteExtra charge
  • Babysitting serviceExtra charge
  • 24-hour securityExtra charge
  • Bellboy serviceExtra charge
  • Hotel safe
  • Currency exchange facilitiesExtra charge
  • Lift access
  • ShopExtra charge
  • Gym
  • Luggage roomExtra charge
  • Clothes dryer
  • Towels and bed linenExtra charge
  • Bar
  • Restaurant
  • Smoking areaExtra charge
  • Conference room
  • Meeting room: 2
  • Printer
  • PhotocopierExtra charge
  • Business centre
  • Breakfast
  • À la carte lunch
  • À la carte dinner
  • Deposit on arrival
  • Identification card at arrival
  • Non-smoking establishment
  • Minimum check-in age: 18
  • FitnessExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

AI

All Inclusive

Meals and selected drinks/services may be included.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

B2

Breakfast For Two Guests

This meal plan may be available depending on the selected room/rate.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-3

    Photos are not available for this room type.

    Holiday Inn Mexico Santa Fe

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Holiday Inn Mexico Santa Fe

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARD • 1 Bedroom • 5 m²ROO.ST
    Room STANDARDPhoto unavailable4 photos

    Holiday Inn Mexico Santa Fe

    Room STANDARD

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Room amenities

    • Cot on demand
    • Bathroom
    • Hairdryer
    • Tea and coffee making facilities
    • Safe

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG-1

    Photos are not available for this room type.

    Holiday Inn Mexico Santa Fe

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PREMIER KING BEDDOUBLE • PREMIER KING BEDDBL.KG-PE

    Photos are not available for this room type.

    Holiday Inn Mexico Santa Fe

    DOUBLE PREMIER KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    PREMIER KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-PE

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BED • 1 Bedroom • 10 m²DBL.H6-KG
    DOUBLE Accessible KING SIZE BEDPhoto unavailable7 photos

    Holiday Inn Mexico Santa Fe

    DOUBLE Accessible KING SIZE BED

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Room size
    10 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 2
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Room amenities

    • Cot on demand
    • Hairdryer
    • Bathroom
    • Wheelchair-accessible
    • Safe
    • Tea and coffee making facilities

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST-1

    Photos are not available for this room type.

    Holiday Inn Mexico Santa Fe

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Holiday Inn Mexico Santa Fe

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE NON SMOKINGSUITE • NON SMOKINGSUI.NM

    Photos are not available for this room type.

    Holiday Inn Mexico Santa Fe

    SUITE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PREMIUM KING BEDDOUBLE • PREMIUM KING BED • 1 Bedroom • 7 m²DBL.KG-PI

    Photos are not available for this room type.

    Holiday Inn Mexico Santa Fe

    DOUBLE PREMIUM KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    7 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    PREMIUM KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-PI

    Room amenities

    • Cot on demand
    • Bathroom
    • Hairdryer
    • Tea and coffee making facilities
    • Safe

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARD • 1 Bedroom • 15 m²SUI.ST
    SUITE STANDARDPhoto unavailable2 photos

    Holiday Inn Mexico Santa Fe

    SUITE STANDARD

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    15 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE WITH KITCHENETTESUITE • WITH KITCHENETTE • 1 Bedroom • 5 m²SUI.KT

    Photos are not available for this room type.

    Holiday Inn Mexico Santa Fe

    SUITE WITH KITCHENETTE

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    WITH KITCHENETTE

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KT

    Room amenities

    • Bathroom
    • Safe
    • Tea and coffee making facilities
    • Hairdryer
    • Cot on demand

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 11 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable6 photos

    Holiday Inn Mexico Santa Fe

    DOUBLE KING SIZE BED

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    11 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Room amenities

    • Cot on demand
    • Safe
    • Tea and coffee making facilities
    • Hairdryer
    • Bathroom

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6

    Photos are not available for this room type.

    Holiday Inn Mexico Santa Fe

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PREMIUMDOUBLE • PREMIUMDBL.PI

    Photos are not available for this room type.

    Holiday Inn Mexico Santa Fe

    DOUBLE PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 5 m²DBL.2Q
    DOUBLE TWO QUEEN BEDSPhoto unavailable3 photos

    Holiday Inn Mexico Santa Fe

    DOUBLE TWO QUEEN BEDS

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–4 • Adults: max. 3 • Children: max. 2
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Room amenities

    • Bathroom
    • Hairdryer
    • Tea and coffee making facilities
    • Safe
    • Cot on demand

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Holiday Inn Mexico Santa Fe

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BED • 1 Bedroom • 10 m²SUI.KG

    Photos are not available for this room type.

    Holiday Inn Mexico Santa Fe

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    10 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Room amenities

    • Cot on demand
    • Tea and coffee making facilities
    • Hairdryer
    • Bathroom
    • Safe

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Holiday Inn Mexico Santa Fe

8.6
Excellent
418 Reviews
Cleanliness
8.8 /10
Service
8.8 /10
Comfort
9.0 /10
Condition
8.6 /10
Location
6.0 /10
Neighborhood
9.4 /10
Amenities
8.0 /10
100 reviews shown
10/10
Exceptional
08 Jun 2026
Alejandro
it was fine, but the hotel they need a refurnished, they have something furnished old.
the restaurante have food, but the quality need attention, for the chef.
Business
2/10
Poor
27 Nov 2025
Eduardo A
Fueniture in rooms ok.... the room was noisy, with light at night, no covers for cold, had to ask for them and took 2 calls and 1 hr to get them, the towels were thirty , old, smelly and harsh, incredible for a hotel of this \"level and qualitiy\"
8/10
Excellent
04 Nov 2025
SALVADOR
Clean room, helpful staff at frontdesk. Did not know that amenities (gym and pool), was out of order
Family_with_children
8/10
Excellent
04 May 2025
Jose

Perfect location, friendly staff

The hotel itself was clean and the employees at the reception were amazing. Very friendly and professional. They helped us all the time. The bedsheet of the room were stained ( there was some ink and other food stains). Everyday we were short of towels and they didn't refill the toilet paper. We would call the receptionist and it would be delivered right away. Location is perfect and plenty of stores, food and malls nearby. Very safe all day all night. Will stay again.
Friends_and_family Family
10/10
Exceptional
21 Apr 2025
JEZREEL
Great place. Quiet and safe.
Business_and_leisure Friends
10/10
Exceptional
27 Mar 2025
paola
Excellent hotel. The restaurant staff was super friendly and we loved the food!
Business Family
10/10
Exceptional
27 Dec 2024
Eugenio
Good
Leisure Family
10/10
Exceptional
30 Nov 2024
Andrew
Very kind and friendly staff. The hotel and room were very clean, all very lovely.
Business Self
4/10
Poor
25 Nov 2024
Miguel
Deja mucho que desear la limpieza
8/10
Excellent
12 Sep 2024
ROGELIO
What I liked the mostvwas the bed and the pillows.

What I did not like is that the checkout is at 12 and have only until 14 hrs to send the info for the invoice.
Business
4/10
Poor
08 Sep 2024
Juan Sebastian
La habitación carecía de condiciones de aseo general, las cortinas y blackouts se encontraban deteriorados y caídos. La acumulación de polvo era excesiva, al en vender el aire acondicionado el polvo se levantaba por la habitación. Las sabanas el primer día tenían manchas. El piso de la ducha tiene principios de hongos. Lamentable el aseo de la habitación, no parecía una cadena de hoteles respetable sino por el contrario una habitación de motel de carretera
Business
8/10
Excellent
07 Jul 2024
JULIAN
Buena relación costo vs beneficio
Leisure Family
10/10
Exceptional
26 Jul 2023
Timothy
Great property in a very nice part of the city.
Friends
10/10
Exceptional
22 Feb 2022
Giovanni
Great location for business stay. Close to a couple of malls. Quite a few restaurants within walking distance.
Business_and_leisure
6/10
Pleasant
12 Jan 2022
Laura Paola
They need to make more maintenance.
Leisure Family
10/10
Exceptional
14 Oct 2021
Joe
Convenient to Santa Fe Mall, many surrounding restaurants, shops, Uber friendly, friendly staff, courteous, clean, large room.
Business_and_leisure Self
8/10
Excellent
10 Oct 2021
Vladimiro

Good Hotel for business in Santa Fe

Good location, price-performance
Business
10/10
Exceptional
19 Sep 2021
RENE
Great locarion and very Nice área
Business Family
6/10
Pleasant
09 Sep 2021
Salud
The area its really safe and nice
Leisure Family
2/10
Poor
07 May 2021
Verified traveler
Este hotel no sigue las reglas de seguridad permitiendo reuniones de bastantes personas en las habitaciones lo cual es demasiado desagradable no poder dormir y descansar escuchar gritos y disturbios toda la noche y el hotel no hace nada seguridad pésima no toman cartas en el asunto y no es justo y que las personas buscan descansar y simplemente es imposible .
Leisure Self
8/10
Excellent
13 Mar 2021
Verified traveler
The property is located in a beautiful part of the city. There is a Starbucks right next door and tons of food options nearby. Additionally, shopping is just an Uber ride away and the hotel is incredibly clean. The only problem I encountered was when my AC went out. I stayed here for 8 days and on day 2, my AC stopped working. Upon calling the front desk, the informed me it was being worked on. Long story short, it was never repaired. I was brought a mini AC and I made the most of it.
Business_and_leisure Self
8/10
Excellent
11 Mar 2020
Verified traveler
I like the room was spacious and clean, what i didnt like was the kitchen when i called for room service the person that answer my phone call did everything for not taking my order, made go outside to try somewhere to eat, everywhere was full in the end i returned to the hotel and demand my order someelse take it and have delivery it. its unpleseant that some people dont want to help you.
Business
8/10
Excellent
04 Mar 2020
Denise

Comfort at a great price

Convenient and comfortable for business trip. The size of the rooms is amazing!
Business
10/10
Exceptional
27 Feb 2020
Osvaldo

A goo experience

Excellent room, clean and comfortable. The food a t restaurant was very good also and the service overall.
Business Self
10/10
Exceptional
14 Jun 2019
Paul

Holiday Inn Santa Fe, Mexico City

Very nice hotel. Good security. Clean and comfortable. Friendly staff, but front desk was a little slow at checkout, but nothing abnormal for Mexico.

Note that there is a Holiday Inn EXPRESS right next door, so it is easy to get confused.
8/10
Excellent
13 Jun 2019
Verified traveler
Quick trip , room was spacious and clean. I will return
Business Self
8/10
Excellent
10 Jun 2019
Verified traveler

Good option for the price.

Very good Hotel, bathrooms can be in better shape.
Partner
4/10
Poor
08 Apr 2019
Maria

Lacking in cleanliness and comfort

There was hair in the bathroom, the room was not clean, the sheets felt like sandpaper.
6/10
Pleasant
14 Nov 2018
FromSpain
The place is not as nice as it looks on the pictures ... but the Costumer service is good.
10/10
Exceptional
05 Oct 2018
CARLOS

Great choice

Very comfortable for my trip
10/10
Exceptional
19 Aug 2018
Genaro
Nice area, great restaurants and shopping malls near by, great if you have business meetings near
2/10
Poor
05 Mar 2018
Israel

Construction aside

The Hotel is in a nice place, the confort of the bed is good. The problem is that one side of the hotel they are building something and all day and night there is noise. It´s supposedly that in the night they do not work but that is a lie, they work all day and night so I could not sleep I complain to the staff but their answer was just a sorry. Bye the moment is not a good place to stay until they finish the building of one side.
10/10
Exceptional
02 Mar 2018
Chris

Nice eats, walkable

Goog hotel, easy check in and out. Area surrounding is pleasant. Big shopping just 15 min walk as well.
4/10
Poor
25 Jan 2018
jorge

Worst service in the area..

Second time here, expected a change but got disappointed with the service at check in, the staff won’t move a finger to help you check in faster or better.. I waited today from 10am till 3:15pm for a room.... when I got back from my meetings at 2:30 they still had no rooms, I sat at the lobby to wait because they said I had to wait till 3pm since it was the rule, then at 3 they said no room was available at the moment and asked the cleaning service to prepare one for me.... I was there for 30min sitting and they did nothing.. honestly will never be back.
10/10
Exceptional
26 Jun 2017
Robert
The stay was very comfortable and was to my expectations. Buffet was overpriced but options nearby. Some restaurants nearby closed on weekends as a Monday to Friday business area. Enjoyed trip to mall nearby.
Partner
10/10
Exceptional
10 Mar 2017
Verified traveler

Well recommended

Great service and team
8/10
Excellent
11 Feb 2017
Giulio

Nice place, good bang for the buck

Very decent hotel at an affordable price, attentive service, very good breakfast, huge room (make sure you get one with city view).
8/10
Excellent
13 Jan 2017
Verified traveler

Nice place to take a rest

The place is so comfortable and clean, the only bad thing that i can named is that the night was a little noisy. They are remodeling some parts
10/10
Exceptional
07 Nov 2016
Jordan

Clean and affordable

This was a great hotel. The room was clean, the bed comfortable, the internet speed was great compared to what I have seen at other hotels in Mexico City.
8/10
Excellent
06 Nov 2016
massimo

Good stay

The hotel is conveniently located close to most of my business meetings. There are many restaurants in the area.
10/10
Exceptional
01 Nov 2016
julio

Very Nice Hotel in an excellent neighborhood

The hotel is in a very nice area, clean and with many shops and restaurants nereby.
Family
8/10
Excellent
01 Aug 2016
Jayson

Nice hotel in the business district

I stayed here for a week while in Mexico City on a business trip. Overall, the hotel was very nice and my room was clean. The only disappointment was that the cable was out for quite a while after a storm and the wifi was consistently slower than I would expect. I was pleased to find this hotel had a restaurant / bar, but the food and drink section was limited. The hotel is located in the business district if the city and the surrounding area is safe to explore on foot with plenty of amenities within walking distance. Overall, very nice and this will likely be my regular hotel for business trips.
10/10
Exceptional
18 Jun 2016
Vivienne

Great hotel for a business traveler.

We had a restful stay at the Holiday Inn Santa Fe at the tail-end of a long work trip across Latin America. The HI was welcoming and very business-traveler friendly. Our rooms had coffee makers, lots of power points to plug equipment into for charging, free wifi and English TV channels.

The cooked breakfast is very tasty.
10/10
Exceptional
18 May 2016
juan carlos

Excellent hotel for the price

Very clean, room is very confortable.
8/10
Excellent
25 Mar 2016
JEsau

Business Trip to Santa Fe in Mexico City

Great location for hotel centrally located, restaurant was nice and food was pleasant, however air temperature was hot for breakfast.
10/10
Exceptional
11 Jan 2016
Verified traveler

Definitely will use again.

Enjoyed the stay.
10/10
Exceptional
20 Nov 2015
steve

All the way to Santa Fe

nice hotel

great area, beautiful business area and good restaurants.

will definitely be going back
8/10
Excellent
05 Sep 2015
Verified traveler

Nice

Nice and safe
6/10
Pleasant
13 Jul 2026
Jaaziel
Cumple con lo necesario, el edificio ya ninse ve tan nuevo. El desayuno bufete no tiene variedad. Diario cocinan lo mismo
Family_with_children
10/10
Exceptional
08 Jul 2026
Sergio
Todo excelente
Family
10/10
Exceptional
03 Jul 2026
Maricela
Excelente atención y servicio
Family
8/10
Excellent
19 Jun 2026
Jaime
En la reservacion que hice venia incluido el desayuno y ya en.el hotel no lo hicieron válido tuve que pagar aparte , eso fue lo que no me gustó de la reservacio.
8/10
Excellent
17 Jun 2026
Edgar Joan
En general bien
Family
8/10
Excellent
14 Jun 2026
Carlos
It’s confortable, well located and the staff is as usual, super helpful. However its age is beginning to show, it needs maintenance ASAP. Dirty curtains, bed board is peeling, ragged towels, etc.
Partner
8/10
Excellent
12 May 2026
MANYA
Las toallas para secarse estaban percudidas y muy duras.

El personal de recepción y restaurante muyyy amables
Partner
6/10
Pleasant
13 Apr 2026
Elisa Alejandra
¡Falta limpieza y mantenimiento!

La alfombra estaba sucia, habían papelitos y pedazos de envolturas en los rincones.
Las cortinas son viejas y estaban tan sucias que se veían negras de las orillas, además de que habían partes que colgaban porque no les dan mantenimiento.
El cancel del baño, medio limpio, colgamos el tapete por encima y al volverlo a usar vimos que le quedó marcada una franja de mugre.
No hay bote de basura en la habitación, solamente el del baño que es pequeño.
El papel de baño es de pésima calidad, casi transparente de lo delgado.
Las sobrecamas estaban roídas.
Las almohadas deformadas.
Las toallas tenían mal olor.
Y los colchones son terriblemente incómodos!! Tienen los resortes vencidos.
Fue mi peor noche en un hotel.

Lo único que se rescata es el personal de recepción y restaurante, son verdaderamente amables y agradables.
Friends_and_family Family
10/10
Exceptional
06 Apr 2026
Enrique
Excelente habitación muy recomendable 10/10
Partner
6/10
Pleasant
23 Mar 2026
Diego
La ubicacion del hotel es excelente, pero las habitaciones estan algo sucias y descuidadas. Las toallas estan percudidas y se ven viejas. El lavabo tenia una gotera. No habia ganchos para colgar la ropa (aunque si nos prestaron ganchos despues de pedirlos en recepcion).

En general se ve que la hace falta algo de mantenimiento.
Family_with_children
10/10
Exceptional
21 Mar 2026
Diego Mauricio
Bien ubicado, cuarto equipado aunque no tenía cafetera, desayuno excelente y el restaurante bueno y limpio
Partner
10/10
Exceptional
14 Mar 2026
Luis Angel
Excelente
Family_with_children
10/10
Exceptional
14 Mar 2026
Luis Angel
Todo ok
8/10
Excellent
11 Mar 2026
RAIMUNDO
si todo bien
Family
10/10
Exceptional
08 Mar 2026
RUBEN ANGEL
Solo recomemdacion, cambiar de lavandería de tollas, a los de la recepción seguramente les da pena.
Family
8/10
Excellent
08 Mar 2026
RUBEN ANGEL
Todo bien, las toallas para ducha blancas y las de la primera noche están de apariencia nejas casi gris y no suaves, lo demás todo bien.
Family
2/10
Poor
23 Feb 2026
Emmanuelle
muy sucio, la comida mala, las toallas parecen franelas usadas
Self
2/10
Poor
11 Feb 2026
Eduardo
Tuve que bajar 5 veces a la recepción para poder tener una habitación
Inicialmente mandé mensaje a contacto de hotel vía Expedia con solicitudes especiales y fue ignorado
Y después me querían cobrar todas las habitaciones cuando ya estaban pagadas al momento de cada Check In
Toallas peor que piedra pomex
Café del desayuno de la más baja calidad, agua caliente
Business
6/10
Pleasant
28 Jan 2026
Gerardo
La habitacion en buenas condiciones
Business
10/10
Exceptional
14 Jan 2026
Alejandro
se encuentra muy cerca de la Universidad Ibero, se llega a pie, el rumbo es precioso.
Business Family
10/10
Exceptional
11 Jan 2026
Néstor
Habitaciones amplias, limpias y cómodas.
Excelente atención del personal tanto en recepción como en el restaurante, todos muy amables y serviciales.

Si volvería a hospedarme aquí.
Leisure Family
10/10
Exceptional
10 Jan 2026
Manuel
Si muy bien todo
2/10
Poor
08 Jan 2026
Gabriela
Mal hotel
Leisure Family
2/10
Poor
02 Jan 2026
Liliana
Nos recibe Gina Cardenas, no da ni las buenas noches, no da la bienvenida, nos regaña por qué por error usamos un elevador de personal de servicio x lógica uno está molesto por ese trato y encima dice que por qué no le respondí con amabilidad cuando ella que es quien debería ser amable al ser su trabajo no muestra un solo gesto de amabilidad o educación.
Leisure Family
10/10
Exceptional
17 Dec 2025
Alejandro
No utilice el restaurante
10/10
Exceptional
16 Dec 2025
Arturo
Sip…la habitación limpia y el personal amable!
2/10
Poor
11 Dec 2025
Jacobo
Todo !!!
Partner
8/10
Excellent
01 Dec 2025
Timoteo E
La habitacion muy bien aunque algo fria.
Friends_and_family Family
10/10
Exceptional
04 Nov 2025
Rene valadez
Todo excelente, atención y servicio
Business Self
10/10
Exceptional
02 Nov 2025
Luis Angel
Le faltaba la secadora, el sillón estaba roto de la base
Leisure Family_with_children
10/10
Exceptional
05 Oct 2025
Jose
Nos gustó mucho el hotel, habitaciones y camas amplias y cómodas. Ocupamos 2 habitaciones , íbamos familia desde niños hasta adultos mayores y todos muy cómodos. Personal muy amable. Únicos detalles que el elevador que conecta del estacionamiento 2do piso a PB no servía, y un poco más de limpieza en las paredes del baño. De ahí en más todo muy bien.
Leisure Family
10/10
Exceptional
04 Oct 2025
JUAN PABLO
.
10/10
Exceptional
27 Sep 2025
Gilberto
Elevadores muy confusos
Business_and_leisure Self
10/10
Exceptional
27 Sep 2025
EVA JUDITH
Muy cómodo, limpio y restaurantes muy cerca, buena ubicación
Business
10/10
Exceptional
08 Sep 2025
Luis Angel
Bañó limpio
2/10
Poor
04 Sep 2025
Edgar Alejandro
Llegamos a las 1:00 pero el check in era a las 3:00 pm, pedimos que cuidaran nuestro equipaje ya que íbamos a una convención. Regresamos ya por la noche y nos entregaron las maletas y las habitaciones. Pero una de las maletas la abrieron y sacaron una camisa era muy notorio debido a que estaríamos solo un par de días y llevábamos solo un cambio extra.
Business
8/10
Excellent
18 Aug 2025
Maria del Carmen Benigna
En la regadera le pondria pasa manos lara perso as discapacitada
10/10
Exceptional
13 Aug 2025
Tsuneki Edmundo
Great
6/10
Pleasant
02 Aug 2025
LUIS EDGAR

Pésima atención en la recepción

Pésima atención en la recepción, sin importar que sea socio club IHG, deberían capacitar al personal para dar una mejor atención al cliente.
Friends_and_family Family
10/10
Exceptional
31 Jul 2025
Luz María

Excelente hotel!

La atención fue excelente de todo el personal desde que llegamos y en el desayuno. A pesar de que mi habitación daba a la avenida principal, no se escychaba ruido y la verdad dormí delicioso. Excelente colchón y almohadas.
Business
4/10
Poor
25 Jul 2025
Lucero victoria
El hotel que reserve no era donde yo lo solicité pedi me ubicaran a otro de la misma cadena aún tuviera que pagar un extra y fue negado
Partner
4/10
Poor
13 Jul 2025
Jaaziel
Me gustó que está en una zona tranquila y segura, con varios comercios, tiendas y restaurantes alrededor. Lo que no me gustó es que el Hotel se está haciendo viejo, tienen que remodelar algunos aspectos del inmueble. Como elevadores, sus sensores, que no sirven, alfombras, plancha para ropa, burro para planchar, entre otras. El buffet, para tener costo extra, no es bueno. No hay variedad y no tiene sabor, pedí homelete con machaca,y está ya sabía feo, como pescado seco. En resumen, está más caro que el Holiday Inn Express, pero No es mejor que este.
Leisure Family_with_children
10/10
Exceptional
13 Jul 2025
CARLOS
Buena ubicación y buena atención
Business_and_leisure Family
8/10
Excellent
18 Jun 2025
PERLA YUDITH
Muy bueno
Business_and_leisure Partner
6/10
Pleasant
12 May 2025
Cecilia
La habitación estaba sucia, no habían cambiado las sábanas, llena de pelos las fundas de las almohadas. El inodoro tapado. Tuvimos que pedir que nos cambiaran de habitación
Partner
10/10
Exceptional
04 May 2025
Alfonso
Un poco confuso el estacionamiento.
El servicio de Valet Parking sería muy útil.
De ahí en fuera el personal, instalaciones y comida excelente.
4/10
Poor
26 Apr 2025
Monica Geovanna Orozco
Tuve la pésima experiencia que nos dieran una habitación sucia: no habían hecho bien el servicio de limpieza. Las camas estaban llenas de cabellos, salió un calcetín sucio en una, sábanas sucias y la taza del baño sucia. Querían hacerme el cambio de sábanas nada más y cuando vimos lo del baño, el servicio de limpieza ahí en ese momento pero solicité me cambiaran de habitación ya que se supone debe de haber sanitizacion, no solo limpieza. Y tenía el tiempo encima dado que tenía un evento a las 5 pm. Solicité unos días antes la posibilidad de que me pudieran hacer el check in antes d ellas 3 pm y no quisieron para poder entregar la habitación “limpia”. Después de 30 hora ya en la nueva habitación no había frigobar, no había burro de planchar, la tele estaba chueca, la cabecera de una cama rota… y bueno la vdd no me esperé este servicio para el costo de la noche. Hubiera llegado al ejecutivo.
Leisure Family
8/10
Excellent
08 Apr 2025
Esra Olympia
Muy comodo el hotel, de fácil acceso, las habitaciones amplias y super cómodas, el buffet muy rico
Business Self
8/10
Excellent
06 Apr 2025
MARTHA ALICIA
Falta un poco de mantenimiento.
Leisure Partner
10/10
Exceptional
03 Apr 2025
Jimena
Super
10/10
Exceptional
24 Mar 2025
Luis Angel
Excelente
10/10
Exceptional
18 Mar 2025
Luis Angel
Buen lugar
Leisure Family

Location & surroundings

Holiday Inn Mexico Santa Fe
Guillermo Gonzalez Camarena, Mexico, Mexico

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Holiday Inn Mexico Santa Fe

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