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Four Points By Sheraton Santa Cruz Scotts Valley

Scotts Valley - CA · United States

5030 Scotts Valley DriveView location

8.4/10Excellent1,005 Reviews
Cleanliness9.0/109.0
Service8.4/108.4
Comfort8.8/108.8
Condition8.6/108.6
Amenities8.0/108.0
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Four Points By Sheraton Santa Cruz Scotts Valley

Take advantage of recreation opportunities such as a fitness center or take in the view from a terrace and a garden. This hotel also features complimentary wireless internet access, a banquet hall, and bike parking.

You can enjoy a meal at 5030 serving the guests of Four Points by Sheraton Santa Cruz Scotts Valley, or stop in at the snack bar/deli. Wrap up your day with a drink at the bar/lounge. Featured amenities include a 24-hour business center, express check-in, and express check-out.

Planning an event in Scotts Valley? This hotel has 2000 square feet (186 square meters) of space consisting of conference space and 2 meeting rooms. Free self parking is available onsite. Make yourself at home in one of the 128 air-conditioned rooms featuring LED televisions.

Complimentary wireless internet access is available to keep you connected. Bathrooms have bathtubs or showers and complimentary toiletries.

Read more about this hotelShow less

When you stay at Four Points by Sheraton Santa Cruz Scotts Valley in Scotts Valley, you'll be near the beach, within a 10-minute drive of Roaring Camp Railroads and Mystery Spot.

This hotel is 7.6 mi (12.3 km) from Santa Cruz Beach Boardwalk and 11 mi (17.7 km) from Capitola Beach. Make yourself at home in one of the 128 air-conditioned rooms featuring LED televisions. Complimentary wireless internet access is available to keep you connected.

Bathrooms have bathtubs or showers and complimentary toiletries. Conveniences include desks and complimentary newspapers, as well as phones with free local calls. Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Scotts Valley?

This hotel has 2000 square feet (186 square meters) of space consisting of conference space and 2 meeting rooms. Self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 2:00 AM
Check-out until 12:00 PM
Minimum check-in age 21

Hotel policies

Beach nearby No rollaway/extra beds available No cribs (infant beds) available LGBTQIA+ friendly Professional property host/manager Pets allowed Only dogs and cats are allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Deposit: USD 50 per stay

    We have included all charges provided to us by the property.

  • You need to know
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • Guests must contact this property in advance to reserve cribs/infant beds
    • This property accepts credit cards and debit cards; cash is not accepted
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
  • Minimal age
    21
  • Optional fees
    • Covered self parking fee: USD 5.00 per night
    • Pet fee: USD 75 per pet, per stay (maximum USD 75.00 per stay)
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Henry Cowell Redwoods State Park 4.5 km / 2.8 mi
Frontier Ranch 6.1 km / 3.8 mi
Felton Covered Bridge Park 6.8 km / 4.2 mi
Roaring Camp Railroads 7.2 km / 4.5 mi
Mystery Spot 8.1 km / 5 mi
Pasatiempo Golf Course 8.2 km / 5.1 mi
Ocean Street 8.7 km / 5.4 mi
Branciforte Dog Park 9.4 km / 5.8 mi
Santa Cruz Mission State Historic Park 10 km / 6.2 mi
Town Clock 10 km / 6.2 mi
Pacific Avenue 10.1 km / 6.3 mi
Ox Trailhead 10.2 km / 6.3 mi
Mission Santa Cruz 10.3 km / 6.4 mi
Santa Cruz Museum of Art and History 10.4 km / 6.5 mi
Poetic Cellars Winery 10.5 km / 6.5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 128
  • hotel
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Car hireExtra charge
  • Valet parking
  • Room service
  • Laundry service
Show 25 more facilities & services
  • FireplaceExtra charge
  • Hotel safe
  • Lift access
  • ShopExtra charge
  • Garden
  • Terrace
  • Luggage roomExtra charge
  • Bar
  • Restaurant
  • Smoking areaExtra charge
  • Poolside snack barExtra charge
  • Banquet hall
  • Conference room
  • Meeting room: 2
  • Hairdressing salonExtra charge
  • Snacks
  • Non-smoking establishment
  • Minimum check-in age: 21
  • Windsurfing
  • CanoeingExtra charge
  • Fitness
  • Horse ridingExtra charge
  • Bowling alleyExtra charge
  • GolfExtra charge
  • Golf practice facilityExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • QUADRUPLE GUEST ROOM KING BEDQUADRUPLE • GUEST ROOM KING BEDQUA.GR-KG

    Photos are not available for this room type.

    Four Points By Sheraton Santa Cruz Scotts Valley

    QUADRUPLE GUEST ROOM KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    GUEST ROOM KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.GR-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Two Queen BedsDOUBLE • Accessible-Two Queen BedsDBL.H6-2Q

    Photos are not available for this room type.

    Four Points By Sheraton Santa Cruz Scotts Valley

    DOUBLE Accessible-Two Queen Beds

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BED • 1 Bedroom • 44 m²SUI.KG
    SUITE KING SIZE BEDPhoto unavailable9 photos

    Four Points By Sheraton Santa Cruz Scotts Valley

    SUITE KING SIZE BED

    Room photos

    9 photos

    Room overview

    Smoking room
    Room size
    44 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, Sofa bed
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Room amenities

    • Bathroom
    • Shower
    • Bathtub or Shower allocation on arrival

    Facilities with extra charge

    • Tea and coffee making facilities
    • Housekeeping
    • Direct dial telephone
    • TV
    • Ironing set
    • Individually adjustable air conditioning
    • Wi-fi
    • Pay movies
    • Toiletries
    • Desk

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDROOM AccessibleSUITE • ONE BEDROOM AccessibleSUI.B1-H6

    Photos are not available for this room type.

    Four Points By Sheraton Santa Cruz Scotts Valley

    SUITE ONE BEDROOM Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BEDROOM Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOMDOUBLE • GUEST ROOMDBL.GR

    Photos are not available for this room type.

    Four Points By Sheraton Santa Cruz Scotts Valley

    DOUBLE GUEST ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE GUEST ROOMQUADRUPLE • GUEST ROOMQUA.GR

    Photos are not available for this room type.

    Four Points By Sheraton Santa Cruz Scotts Valley

    QUADRUPLE GUEST ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.GR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE TWO KING BEDSQUADRUPLE • TWO KING BEDS • 1 Bedroom • 47 m²QUA.2K
    QUADRUPLE TWO KING BEDSPhoto unavailable3 photos

    Four Points By Sheraton Santa Cruz Scotts Valley

    QUADRUPLE TWO KING BEDS

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    47 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × King-size bed 150-183 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    TWO KING BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.2K

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D

    Photos are not available for this room type.

    Four Points By Sheraton Santa Cruz Scotts Valley

    DOUBLE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room KING SIZE BEDRoom • KING SIZE BEDROO.KG

    Photos are not available for this room type.

    Four Points By Sheraton Santa Cruz Scotts Valley

    Room KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BED • 1 BedroomDBL.H6-KG
    DOUBLE Accessible KING SIZE BEDPhoto unavailable4 photos

    Four Points By Sheraton Santa Cruz Scotts Valley

    DOUBLE Accessible KING SIZE BED

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 29 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable4 photos

    Four Points By Sheraton Santa Cruz Scotts Valley

    DOUBLE KING SIZE BED

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    29 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6-1

    Photos are not available for this room type.

    Four Points By Sheraton Santa Cruz Scotts Valley

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE KING SIZE BEDQUADRUPLE • KING SIZE BEDQUA.KG

    Photos are not available for this room type.

    Four Points By Sheraton Santa Cruz Scotts Valley

    QUADRUPLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 34 m²DBL.2Q
    DOUBLE TWO QUEEN BEDSPhoto unavailable7 photos

    Four Points By Sheraton Santa Cruz Scotts Valley

    DOUBLE TWO QUEEN BEDS

    Room photos

    7 photos

    Room overview

    Smoking room
    Room size
    34 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Room amenities

    • Bathroom
    • Shower
    • Bathtub or Shower allocation on arrival

    Facilities with extra charge

    • TV
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable air conditioning
    • Toiletries
    • Desk
    • Housekeeping
    • Wi-fi
    • Pay movies
    • Direct dial telephone

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED NON SMOKINGSUITE • KING BED NON SMOKINGSUI.KG-NM

    Photos are not available for this room type.

    Four Points By Sheraton Santa Cruz Scotts Valley

    SUITE KING BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accessible KING SIZE BEDQUADRUPLE • Accessible KING SIZE BEDQUA.H6-KG

    Photos are not available for this room type.

    Four Points By Sheraton Santa Cruz Scotts Valley

    QUADRUPLE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Four Points By Sheraton Santa Cruz Scotts Valley

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOM KING BEDDOUBLE • GUEST ROOM KING BEDDBL.GR-KG

    Photos are not available for this room type.

    Four Points By Sheraton Santa Cruz Scotts Valley

    DOUBLE GUEST ROOM KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE GUEST ROOM QUEEN BEDQUADRUPLE • GUEST ROOM QUEEN BEDQUA.GR-QN

    Photos are not available for this room type.

    Four Points By Sheraton Santa Cruz Scotts Valley

    QUADRUPLE GUEST ROOM QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    GUEST ROOM QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.GR-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO KING SIZE BEDSTUDIO • KING SIZE BEDSTU.KG

    Photos are not available for this room type.

    Four Points By Sheraton Santa Cruz Scotts Valley

    STUDIO KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Four Points By Sheraton Santa Cruz Scotts Valley

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE AccessibleSUITE • AccessibleSUI.H6

    Photos are not available for this room type.

    Four Points By Sheraton Santa Cruz Scotts Valley

    SUITE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Four Points By Sheraton Santa Cruz Scotts Valley

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1

    Photos are not available for this room type.

    Four Points By Sheraton Santa Cruz Scotts Valley

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE AccessibleQUADRUPLE • Accessible • 1 BedroomQUA.H6-1
    QUADRUPLE AccessiblePhoto unavailable3 photos

    Four Points By Sheraton Santa Cruz Scotts Valley

    QUADRUPLE Accessible

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × King-size bed 150-183 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-1

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Four Points By Sheraton Santa Cruz Scotts Valley

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • Accessible • 1 BedroomDBL.H6
    DOUBLE AccessiblePhoto unavailable4 photos

    Four Points By Sheraton Santa Cruz Scotts Valley

    DOUBLE Accessible

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED ONE BEDROOMSUITE • KING BED ONE BEDROOMSUI.B1-KG

    Photos are not available for this room type.

    Four Points By Sheraton Santa Cruz Scotts Valley

    SUITE KING BED ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING BED ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE AccessibleQUADRUPLE • Accessible • 1 BedroomQUA.H6
    QUADRUPLE AccessiblePhoto unavailable3 photos

    Four Points By Sheraton Santa Cruz Scotts Valley

    QUADRUPLE Accessible

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDS NON SMOKINGDOUBLE • TWO QUEEN BEDS NON SMOKINGDBL.2Q-NM

    Photos are not available for this room type.

    Four Points By Sheraton Santa Cruz Scotts Valley

    DOUBLE TWO QUEEN BEDS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG-2

    Photos are not available for this room type.

    Four Points By Sheraton Santa Cruz Scotts Valley

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN

    Photos are not available for this room type.

    Four Points By Sheraton Santa Cruz Scotts Valley

    QUADRUPLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accessible-Two Queen BedsQUADRUPLE • Accessible-Two Queen Beds • 1 Bedroom • 0 m²QUA.H6-2Q
    QUADRUPLE Accessible-Two Queen BedsPhoto unavailable3 photos

    Four Points By Sheraton Santa Cruz Scotts Valley

    QUADRUPLE Accessible-Two Queen Beds

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    0 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-2Q

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Four Points By Sheraton Santa Cruz Scotts Valley

8.4
Excellent
1,005 Reviews
Cleanliness
9.0 /10
Service
8.4 /10
Comfort
8.8 /10
Condition
8.6 /10
Amenities
8.0 /10
100 reviews shown
10/10
Exceptional
06 Aug 2026
Nubia
Absolutely — that makes the check-in situation sound much more positive and accurate. I’d word it like this:

We stayed at the Four Points by Sheraton while picking up our son from camp, and we had such a great experience from the moment we walked in! There was a live band playing, the bar was open, and they were serving happy hour, which made for such a fun and welcoming atmosphere.

They were having some computer issues when we arrived, so they weren’t able to check us in right away, but it honestly wasn’t a big deal at all. We enjoyed the live music and happy hour while we waited, and everything was resolved pretty quickly. The manager came over and was incredibly nice and accommodating and even put us in a larger room.

The rooms are really nice, and the entire hotel just has such a great atmosphere. We stayed at the Best Western in Scotts Valley a couple of months ago and had a terrible experience, especially with the management, so this was truly a breath of fresh air. The manager and staff here were wonderful and made such a difference in our stay.

We definitely can’t wait to come back and will absolutely stay here again! The only thing I wish they had was a pool, but that’s definitely not a dealbreaker for us. Overall, such a great experience!
10/10
Exceptional
06 Aug 2026
Stephen
I’ve stayed at this motel a few times.
Everything is clean and the staff is extremely helpful.
I’m looking forward to spending time there again.
Stephen
6/10
Pleasant
05 Aug 2026
Darryl
This hotel is run down.We were very disappointed as it has the word sheridan.In the title. We paid for a king suite and I felt as though I was staying at a motel six.There's broken furnishings in the room.
The lighting was terrible.
The decor looked like had it been completed by the construction crew.
We will not recommend this place to any of our family or friends that come down to the boardwalk area
6/10
Pleasant
31 Jul 2026
Andrea
I have been coming here to this hotel for over 5 years multiple times a year. I was quite surprised that they started charging for parking! Also, I book through Hotels.Com and they charge more than is listed on the Hotels.Com site. The parking isn't great, late at night, all of the big construction trucks take up the main parking spots and take multiple spots, leaving the others the underground parking which is a bit sketchy late at night. I would stay at the Hilton hotel close by next time as now with the parking fee, the rates are comparable. Also, each morning, they used to have coffee and fresh milk/cream available. The coffee seems old and they don 't bring out the fresh milk.cream just the artificial Coffee Mate. The rooms are okay, but the customer service has gone down in my opinion. I was very disappointed in my recent 7 day stay.
10/10
Exceptional
26 Jul 2026
Kristen
Tyler was so sweet. They let us check in early. The only downside is no pool or spa but other than that everything was perfect
2/10
Poor
26 Jul 2026
EMIN
Even though we paid the same fee and booked the exact same room type, they gave my friend a large room and gave me a small one. On top of that, the bed sheets were very dirty and had clearly not been changed. To make matters worse, the front desk staff was extremely rude
4/10
Poor
26 Jul 2026
Peter
I arrived on a Friday around 6pm and they had a band playing in the court yard. I love music but this band was so loud that the clerk couldn't hear us and we couldn't hear him. We went to our room (supposedly a suite) and we could STILL hear the band (until 9pm). Mercifully, the so-called concert ended.

The Suite was one extra large room. I was expecting a true suite (a bedroom and a partial or fully separated sitting area).

The bathroom was nice except the toilet paper was too far away to reach and so we had to make 'special' accommodations.

The hotel was understaffed. We went for breakfast and after 12 minutes of sitting at a table, no server had arrived and none were in sight.

They only had plastic cups in the room. We asked the front desk if we could have glass cups and were told that no glass was allowed in the rooms. I hate using plastic cups.

They had a person calculating the chits from the day but he didn't feel he should help. We just left the breakfast and ate elsewhere. I will not be staying here again. I don't think you should stay here either.
10/10
Exceptional
25 Jul 2026
Iryna
We were amazed to find a place like that at such price point. Rooms are very clean and spacious, everything is updated and very comfortable.
Vlad, the manager (I think) was extremely nice and helpful. We will definitely stay there again!
6/10
Pleasant
25 Jul 2026
Genene
Decent place but few things to note …black out shade didn’t work in room, if you book through Expedia you are likely to get an accessible room without wanting it as they prioritize direct book reservations. Parking is sparse and if you don’t have a compact car it will be tough in the garage to get parking. Place and room were clean
8/10
Excellent
25 Jul 2026
AMANDO
Clean room ,staff was great ,only bad thing fire alarm went off at 130 in the morining false alarm
10/10
Exceptional
23 Jul 2026
Tracy
This is an ideal place to stay when visiting Santa Cruz. It's 20 minutes away and offers much more than a Santa Cruz hotel. The room was very nice, the bathroom was huge, the staff was kind and courteous, and parking was inexpensive.
4/10
Poor
22 Jul 2026
Christina
We arrived late in the evening and were greeted by a pretty rude staff member. After a day of traveling, it wasn’t the best first impression. Once in our room, the first thing we noticed was how uncomfortably cold it was. I told my kids to go take a warm shower and to our surprise, the water was cold too! I thought maybe it was a fluke, it was late, so we took our cold showers and didn’t say anything. The next morning, went to shower again and the water was once again cold. At check out I asked the staff member (different woman) if something was wrong with the cold water. She informed me that she had just been notified by maintenance that they had to turn it off and were working on it. I asked her if they were aware of this prior and if so, why wouldn’t they say anything to guests? Her response was she didn’t know and I was offered a “complimentary bottle of water”. Extremely disappointed with this establishment, don’t be fooled by the beautiful pictures online.
Family_with_children
10/10
Exceptional
17 Jul 2026
Christina
Love this place!
Family
10/10
Exceptional
16 Jul 2026
daniel
Awsome place
Pet
10/10
Exceptional
14 Jul 2026
Melanie
The electric shades didn’t function and nobody including maintenance could repair them so we had light coming into the room and we needed sleep after 20 hours of travel..That was the only issue. Front desk tried to b3 accommodating.
Family
10/10
Exceptional
11 Jul 2026
Diana
Huge room
Friends
10/10
Exceptional
08 Jul 2026
Sandy
Fantastic place. They had a great band playing at night and the atmosphere was amazing.
Partner
10/10
Exceptional
06 Jul 2026
Krystle
The room was spacious and perfect for our family, and everything in the hotel was calm and quiet. The fire pits were a lovely evening enhancement and we truly enjoyed the hospitality and atmosphere
Friends_and_family Family
8/10
Excellent
06 Jul 2026
Aurora
It was a nice area, good parking. Friendly staff
Friends_and_family Family
4/10
Poor
02 Jul 2026
Jacob
We arrived late and unfortunately, were not given the balcony room we had reserved. The room we received had an unpleasant odor and was not as clean as expected. There was even feces on the bathroom wall, which was unacceptable. The walls were extremely thin, making it easy to hear conversations and noise from the surrounding rooms throughout our stay. Overall the cleanliness, condition of the room, and lack of soundproofing made for a disappointing experience. I would not choose to stay here again.
Partner
2/10
Poor
01 Jul 2026
Anne
No hot water in our suite
10/10
Exceptional
01 Jul 2026
Stephen
Second time staying with our fur baby. Clean and comfortable newer hotel. Convenient location for our needs. Some daytime road noise is its only downside.
Will definitely stay there again!
Partner
6/10
Pleasant
01 Jul 2026
Denice
When I booked a King Suite, I expected more than just a larger room. While the room was spacious, the layout wasn’t very functional—the television couldn’t be viewed from the seating area, which made the extra living space feel underutilized.

The bathroom was also stocked with only two towels, which seemed minimal for a suite.

If I had been traveling for business, I would have been disappointed by the limited dining options. The only food available was from the front desk, and only Tuesday through Saturday.

Overall, the hotel was average. It wasn’t a bad stay, but it didn’t offer the amenities or experience I would expect for a room marketed as a King Suite.
Partner
6/10
Pleasant
29 Jun 2026
Nick
Property was nice: however, room was not available at designated check in time. The staff was not patient nor helpful in assisting with this. The room was nice save the shower being very cold and not warming up.
Partner
8/10
Excellent
25 Jun 2026
Verified traveler
WiFi not available
Family_with_children
8/10
Excellent
25 Jun 2026
Alejandra
I was expecting a pool.
Friends_and_family Family
10/10
Exceptional
25 Jun 2026
Julie
The property is better than it looks in photo. Room and bathroom was big, nice and clean.
I was very happy with our stay.
Tip: bar at the lobby closes early like 9 or 9:30 so I was a bit disappointed but it's a good thing in many ways when you think about it 😊
Pet
8/10
Excellent
24 Jun 2026
Bryan
The rooms were very nice and a good size for our family of four to not feel like we were on top of eachother with our time in the room. The only negative that we ran into on our stay was the AC in the rooms being to small to properly cool. Even with setting it to its lowest setting before leaving for the day, we still came back to a room that was 80 degrees. The staff were very accommodating and we were able to move rooms, this didnt solve the AC problem, but we did have a room that had double doors that opened to a balcony, and we were able to open those to help cool the room down.
Family_with_children
10/10
Exceptional
23 Jun 2026
Abigail
We stayed here for 2 nights we came here for the Graduation of my son at UCSC. The property was clean, spacious and beautiful.
The Staff needs to be a bit more friendly and communicative of the amenities of the hotel. There is not much to do or grab a bite around the property. Over all we are happy with our stay.
Thank you!
Family_with_children
10/10
Exceptional
23 Jun 2026
Jean
Room was big, clean and bright. The bathroom was spacious and clean. Breakfast was good but spendy.
Family_with_children
8/10
Excellent
23 Jun 2026
Richard
This is a very nice hotel. It appeared very clean until we got out the extra pillow from the closet. There was a long black hair stuck in the cover. The bed really made my shoulder hurt, but didn't seem to bother my partner. The staff was very nice.
Partner
4/10
Poor
19 Jun 2026
Kelly
Many different issues making the stay less than comfortable. Hotel needs work & attention.
Partner
6/10
Pleasant
18 Jun 2026
Brandon
Very nice hotel, however, the room we were in (and maybe all of them) had extremely high ceilings and the AC vent was inconveniently perched at the very top of the wall near the room door. This, in conjunction with the unit not seeming to go below 75°, made for a warm room. Front desk staff said the rooms “take a while to cool” with no option to switch rooms. Would have been nice to have some sort of resolve or compensation. Especially as a Marriott Gold member…
6/10
Pleasant
17 Jun 2026
Adriana
Toilet clogged, sliding door fell off the hinges room 144
Friends
2/10
Poor
13 Jun 2026
Joseph
No hot water. Furniture and carpet were well worn. Just kind of gross
Self
10/10
Exceptional
11 Jun 2026
Laura
The parking was $7, ridiculous for a small town where parking was plentiful!
Bottled water in the room was $7 - high
Pet fee was $75! Our dog is non-shedding and 15 #
Pet
6/10
Pleasant
08 Jun 2026
David
Everything was fine except the A/C would not cool below 72. That's too warm for me to really sleep which is the main point of getting a hotel room.
Family
10/10
Exceptional
07 Jun 2026
Anita
The room was clean and quiet. Comfortable bed and pillows. Loved having a small refrigerator with a freezer and a microwave. Check in time was 3p and check out was 11am which was great! The available parking spaces has improved as we were able to find one at 10:30pm unlike previous visits.
Partner
8/10
Excellent
07 Jun 2026
Padraic
Ac did not work room was 83 degrees
Patio door did not open staff had to use pry bar to open
Ac never did work
Business
10/10
Exceptional
28 May 2026
Priya
clean
Family_with_children
8/10
Excellent
22 May 2026
Frederick
In the valley. Not the best location. Bar is good, and the room was great.
Partner
8/10
Excellent
12 May 2026
Sydney
We showed up for our 3pm check in to be told that our room was not going to be ready until 5pm. We had to sit in the lobby for two hours and all they discounted was the $10 parking fee for the weekend. The front desk guy was really nice though so blame put on him. Also, if you’re a shy person when I comes to using the bathroom the suite room that we had had a rolling door that left an inch crack in it. If you’re on the toilet you could be seen by someone on the bed.
Partner
2/10
Poor
09 May 2026
Jeffrey
No hot water during my stay. A hotel should at least provide working hot showers. Very frustrating experience and poor handling by staff. Would not stay again!
Partner
10/10
Exceptional
08 May 2026
Emily
So nice. all the staff was super nice
10/10
Exceptional
06 May 2026
Joe
Breakfast was not included
Business
6/10
Pleasant
27 Apr 2026
Karen
Room was ok, except the blinds were broken The restaurant was aweful. And the hotel hallways were extremely noisy.
Partner
6/10
Pleasant
27 Apr 2026
Udochukwu
Okay stay overall, though soured by improper cleaning. On first night after check-in, found hairs, probably from previous guests, in bathroom, as well as hair stuck to the nightstand in the suite by some mystery gooey substance. Bathroom also had an odd unpleasant smell, somewhat like a sewer would smell like. Not fun going in there. Didn't have a long stay, so just pushed through.
Self
8/10
Excellent
26 Apr 2026
Alyssa
Loved the room, and the staff was lovely, but we were next to the gym and it was so loud all night long. People would drop weights and it would shake the bed. But if you are staying in another part of the hotel it will be awesome!
Partner
10/10
Exceptional
25 Apr 2026
Rhyena
We were given a beautiful suite in a quiet corner. It was lovely way to celebrate our anniversary
Partner
6/10
Pleasant
25 Apr 2026
David
The place was super clean and we loved the room. The shower was awful though :( only 1 shower head actually had warm water and it wasn’t very warm at all! Very disappointing. The food options were slim to none!! Not close to anything walkable. I would not stay again
Family_with_children
10/10
Exceptional
23 Apr 2026
Stephanie
I had a great time . The room was very clean , the staff was amazing, and location is convenient
10/10
Exceptional
23 Apr 2026
Stephanie
The check in process was smooth , the rooms are clean , the staff is wonderful. I loved it
8/10
Excellent
19 Apr 2026
Davin
Nic area clean room no food breakfast or dinner
Partner
8/10
Excellent
18 Apr 2026
Sandar
Overall, I had a pleasant stay. The room was clean, the staff was friendly, and everything went smoothly. The only downside was that the hotel doesn’t have a swimming pool, which would have made the stay even better.
Family_with_children
10/10
Exceptional
18 Apr 2026
Erwina
Clean, comfortable and huge rooms. Great staff!
Pet
10/10
Exceptional
15 Apr 2026
Tamarin
We loved this property for it’s cleanliness and location.
10/10
Exceptional
14 Apr 2026
Jannette
First time staying and won't be the last. Beautiful property, lovely rooms.
Friends_and_family Family
6/10
Pleasant
14 Apr 2026
Kamaljit
Parking available
Friends
10/10
Exceptional
13 Apr 2026
Sheawna
Parking was easy and safe
10/10
Exceptional
12 Apr 2026
Adrienne
Front desk assistant was very friendly and helpful. Very spacious room with wonderful bathroom. Covered parking is a plus
8/10
Excellent
11 Apr 2026
Scott
Parking limited was limited. Bar was closed no one was there running it.
Self
2/10
Poor
08 Apr 2026
Rita
The check in process was horrible arrived at the location earlier than anticipated was told the room would not be ready until 3:00 pm which was ok since I arrived early. Came back around 3:15-3:30 pm. only to be told the room was still not ready and the hotel was over booked. I explained I had event I need to attend at 5:30 pm and needed to shower and change this event. The front desk person said he could not assist me due to the room would not be ready until 5:00 pm. He (Morgan) said my room had been giving away at this point and he could cancel my room, and I could find other accommodations.
after going back and forward with this person explaining this was unacceptable and I had booked this room weeks in advance through Expedia I would have to contact Expedia for further because this was a third party booking. I finally got into my suite around 4:30-4:45. Again, which was unacceptable I was speaking at.
I was disappointed in the hospitality/customer service I received.
Partner
6/10
Pleasant
08 Apr 2026
Tiffany
Hotel was clean and spacious but amenities and service felt pretty mediocre. There’s real amenities except an outdoor seating area with fire pits and indoor seating area with fireplaces. We were there on a warm weekend - yet bizarrely there were no furniture cushions on the patio couches and chairs that were obviously designed with cushions. Without cushions, you’re sitting on plastic a just a few inches off the ground with a seat sloping backwards. I went out both at night and late morning - no cushions. The fire pits were so dirty, full pieces of food and crumbs left out and drink stains all over. Staff - we were checked in by someone still in training who didn’t quite know the process or the hotel which would have been okay but her trainer left her alone only a few minutes into the process, leaving us all in the lurch. In the morning I forgot my key and wasn’t able to fill my water bottle in the gym and had to use the dispensers in the lobby. One of the staff stared at me while I filled one entire bottle and most of another before pushing into my space so I had to step aside and informed me that I needed to fill a plastic cup and pour water from the cup to my bottle because my bottle was “unsanitary.” I travel often and not having an easy way to fill a water bottle in the lobby, especially in California, is just bizarre. Parking wasn’t a lot but felt pretty silly to be charged for two days for a one night stay in the middle of nowhere.
Partner
10/10
Exceptional
06 Apr 2026
mashel
Stayed here a few years ago, so I came back. Just as good as I remember from the first time. I would definitely stay again. The entire place is very clean and comfortable. Great rooms. Beautiful surroundings around the hotel.
8/10
Excellent
05 Apr 2026
Eliazar
Hotel was great, staff was very helpful. Only thing that I wish I knew was that the entire area closes early between 8:30-9pm. Hard to find anything open in area after that time.
6/10
Pleasant
05 Apr 2026
Vivian
This hotel is beautiful but the staffs are not that friendly at all.
6/10
Pleasant
04 Apr 2026
Brigida
The room wasn’t very clean, the towels had someone’s hair on them. The toilet had hair on it and the handles to the sink were really hard to open. The noise on the floor was very loud, especially early in the morning when room service began.
Family
10/10
Exceptional
31 Mar 2026
MANUEL
The hotel is great but I do believe they should have the restaurant open since everything closed early ..
Family_with_children
2/10
Poor
30 Mar 2026
MICA
Hotel itself nice and clean. Staff not the friendliest. Charges were made our room that we did not make. We had one drink Friday night at the bar and paid cash. We were charged $136.41 in Restaurant & Lounge charges and Market Charges that we did not make. We ate out every night in Santa Cruz. The bar was not open on Saturday or Sunday. Trying to resolve this issue has been a nightmare.
Partner
2/10
Poor
29 Mar 2026
Jose Antonio
Mold in the matress manager didn’t care. We ended up leaving
10/10
Exceptional
29 Mar 2026
Alana
Check in took 40 minutes with only one guy at the counter. Line with 15x families at 3:30pm. Advise to go right at 3 or after 4:15pm. Other than that beautiful property and very clean
2/10
Poor
29 Mar 2026
Abe
I rarely leave negative reviews, but my family’s stay at the Four Points hotel on March 20, 2026, was extremely disappointing from start to finish.

Upon arrival, we were given keys to a room that was already open—and worse, it wasn’t even the room we had reserved and paid for weeks in advance. Walking into an unsecured and incorrect room immediately raised serious safety and professionalism concerns. When we returned to the front desk, we were simply told the hotel was fully booked, with no meaningful effort to resolve the situation or accommodate us properly.

The lack of organization, poor communication, and dismissive attitude from the staff made the situation even more frustrating. After a long day of travel, this is the last thing any family wants to deal with. Basic expectations like honoring reservations and ensuring room security were clearly not met.

Overall, this was a very unpleasant experience, and I would not recommend this hotel to anyone looking for a reliable or family-friendly stay. Major improvements in customer service, accountability, and basic operations are urgently needed.
Family
10/10
Exceptional
27 Mar 2026
Jared
Thanks guys. Stay was great.
10/10
Exceptional
27 Mar 2026
Joshua
Great stay! Only a couple of pet peeves about the fridge on the ground and the doorless showers. This may not bother others, just saying. Excellent location with clean rooms and friendly staff!
Self
6/10
Pleasant
26 Mar 2026
Deven
Cons: AC couldn't keep the room cool, poorly stocked bathroom only 2 bath towels, 1/4 roll of TP. Dimly lit mirror.
Stayed in a suite and expected much better, small fridge tossed on the floor and plugged in, no micro (should have been in a cabinet and lit up!) Very poorly lit main room, I needed to use my phone light to see inside the armoire and dresser drawers. No task lighting at all at desk.
Pro: The bed was comfortable, cheaper than Santa Cruz
Partner
10/10
Exceptional
26 Mar 2026
Sarah
Nice place
2/10
Poor
24 Mar 2026
Tonia
Don’t stay here!! Dirty, stained sheets, rude manager!!
Partner
10/10
Exceptional
24 Mar 2026
Jeneva
This is a beautiful, clean property. I found it odd that there were no lights next to the bed so I had to use my phone light in the night. There was no night light in the bathroom either. Over all it is a beautiful property. We will stay here again.
Family
2/10
Poor
24 Mar 2026
Katherine
Would not recommend staying at room 112 King Suite. Only one window and the view is the public patio. Everyone can see into your room so you must keep the shades down for privacy. Gym is next door and offers guest portable drinking water so guest slam the door through the whole night until the morning. We most likely will not stay here again
8/10
Excellent
23 Mar 2026
Paul
Nice showers
2/10
Poor
23 Mar 2026
Ruby
Unfortunately, it was hot and they were having issues with the HVAC system. It was hard to sleep while sweating all night.
Family
10/10
Exceptional
19 Mar 2026
Soheil
Had a great stay. Clean room and ft
10/10
Exceptional
19 Mar 2026
James
The room was large with nice furnishings. The staff are friendly and very helpful and accommodating guests needs. The breakfast was great.
Family
10/10
Exceptional
18 Mar 2026
Irina
The stay was great
Partner
6/10
Pleasant
14 Mar 2026
Halie
Room was clean but walls are super thin and the air conditioning is horrible. Could hear neighbors nearly every night at late hours, at one point someone was smoking and the smell went into the room. Great location, parking is easy.
4/10
Poor
06 Mar 2026
Margaret
My room was licking water from the sink and all the towels were wet as soon as we got into our room. I told front desk they moved us to another room and sink was clogged for the whole night very gross . I told girl at front desk told her I wanted a discount would be nice or something. She informed me that manager would call me as soon as he got in but I got no phone call. I would not recommend the place to anyone else.
10/10
Exceptional
02 Mar 2026
Georgene
The manager and the girl tending bar were both exceptional. We could not have had a better time. We have stayed at other hotels in Scott’s valley and were quite disappointed. Everything was clean and nicely done and they couldn’t have been more accommodating. Loved the patio! They rate AAA+.
Family
10/10
Exceptional
02 Mar 2026
Melanie
This property was beautiful. When you walk in it's open and clean. The rooms are large. The staff open the front doors for us numerous times. We had a very pleasant stay.
Family_with_children
10/10
Exceptional
27 Feb 2026
John
Great hotel. Very nice, large spacious room, affordable and a great staff. My new go to hotel for the Santa Cruz area.
Partner
10/10
Exceptional
23 Feb 2026
Elizabeth
Clean room. Staff was very nice.
Partner
10/10
Exceptional
22 Feb 2026
Heather
Clean room. Good coffee. Nice staff
8/10
Excellent
22 Feb 2026
Tom
Staff was good room was clean and comfortable
Friends_and_family Family
10/10
Exceptional
22 Feb 2026
Victoria
Great
10/10
Exceptional
17 Feb 2026
Danielle
Coffee
4/10
Poor
15 Feb 2026
Ronald
So it took about 30 minutes to check us in due to the staff not knowing what to do it seemed like. Then he said he wasn't able to make us our key cards so he had to let us in our room with a master key he said. He also told us to not leave our room or we would be locked out and when he can get our keys ready he would call the room. He never called and after an hour of us just sitting waiting for him to call we just went to front desk and he said oh yeah you need your keys. Also the room we were in 225 we tried to open the curtains and couldn't figure it out so we called front desk and he informed us we can't open curtains because they broke. So the room was very dark. This was the worst Valentine's

Friends_and_family Family
10/10
Exceptional
05 Feb 2026
Melissa C
It was a very clean room, smelled fresh and was a pleasant experience.
10/10
Exceptional
31 Jan 2026
Margaret
Room was very clean, staff were very helpful. Rate was amazing for this hotel. Will stay again.
Leisure Partner
10/10
Exceptional
28 Jan 2026
AprilSunday
The room was gorgeous. Clean, unique. Only thing i wish the bathroom had more ventilation.
Family_with_children
8/10
Excellent
26 Jan 2026
Rhyena
Nice room but no foam pillows and between guests above us and outside noise- despite requesting quiet floor- it was loud.
Partner
10/10
Exceptional
25 Jan 2026
Lalaine
The staff was curteous and helpful. The room was clean and a very nice size, The overall the hotel feels nice and spacious. They have a very nice, large common area which bar and dining. They keep water, tea and coffee out in the lobby, even late in the evening. I will definitely stay here again.
Leisure Family

Location & surroundings

Four Points By Sheraton Santa Cruz Scotts Valley
5030 Scotts Valley Drive, Scotts Valley, United States

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Four Points By Sheraton Santa Cruz Scotts Valley

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