Four Points By Sheraton Santa Cruz Scotts Valley

United States , Scotts Valley - CA
Scotts Valley, 5030 Scotts Valley Drive
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100 reviews shown

10/10

Exceptional

31 Mar 2026

MANUEL

The hotel is great but I do believe they should have the restaurant open since everything closed early ..

Family_with_children

2/10

Poor

30 Mar 2026

MICA

Hotel itself nice and clean. Staff not the friendliest. Charges were made our room that we did not make. We had one drink Friday night at the bar and paid cash. We were charged $136.41 in Restaurant & Lounge charges and Market Charges that we did not make. We ate out every night in Santa Cruz. The bar was not open on Saturday or Sunday. Trying to resolve this issue has been a nightmare.

Partner

2/10

Poor

29 Mar 2026

Jose Antonio

Mold in the matress manager didn’t care. We ended up leaving

10/10

Exceptional

29 Mar 2026

Alana

Check in took 40 minutes with only one guy at the counter. Line with 15x families at 3:30pm. Advise to go right at 3 or after 4:15pm. Other than that beautiful property and very clean

2/10

Poor

29 Mar 2026

Abe

I rarely leave negative reviews, but my family’s stay at the Four Points hotel on March 20, 2026, was extremely disappointing from start to finish.

Upon arrival, we were given keys to a room that was already open—and worse, it wasn’t even the room we had reserved and paid for weeks in advance. Walking into an unsecured and incorrect room immediately raised serious safety and professionalism concerns. When we returned to the front desk, we were simply told the hotel was fully booked, with no meaningful effort to resolve the situation or accommodate us properly.

The lack of organization, poor communication, and dismissive attitude from the staff made the situation even more frustrating. After a long day of travel, this is the last thing any family wants to deal with. Basic expectations like honoring reservations and ensuring room security were clearly not met.

Overall, this was a very unpleasant experience, and I would not recommend this hotel to anyone looking for a reliable or family-friendly stay. Major improvements in customer service, accountability, and basic operations are urgently needed.

Family

10/10

Exceptional

27 Mar 2026

Jared

Thanks guys. Stay was great.

10/10

Exceptional

27 Mar 2026

Joshua

Great stay! Only a couple of pet peeves about the fridge on the ground and the doorless showers. This may not bother others, just saying. Excellent location with clean rooms and friendly staff!

Self

6/10

Pleasant

26 Mar 2026

Deven

Cons: AC couldn't keep the room cool, poorly stocked bathroom only 2 bath towels, 1/4 roll of TP. Dimly lit mirror.
Stayed in a suite and expected much better, small fridge tossed on the floor and plugged in, no micro (should have been in a cabinet and lit up!) Very poorly lit main room, I needed to use my phone light to see inside the armoire and dresser drawers. No task lighting at all at desk.
Pro: The bed was comfortable, cheaper than Santa Cruz

Partner

10/10

Exceptional

26 Mar 2026

Sarah

Nice place

2/10

Poor

24 Mar 2026

Tonia

Don’t stay here!! Dirty, stained sheets, rude manager!!

Partner

10/10

Exceptional

24 Mar 2026

Jeneva

This is a beautiful, clean property. I found it odd that there were no lights next to the bed so I had to use my phone light in the night. There was no night light in the bathroom either. Over all it is a beautiful property. We will stay here again.

Family

2/10

Poor

24 Mar 2026

Katherine

Would not recommend staying at room 112 King Suite. Only one window and the view is the public patio. Everyone can see into your room so you must keep the shades down for privacy. Gym is next door and offers guest portable drinking water so guest slam the door through the whole night until the morning. We most likely will not stay here again

8/10

Excellent

23 Mar 2026

Paul

Nice showers

2/10

Poor

23 Mar 2026

Ruby

Unfortunately, it was hot and they were having issues with the HVAC system. It was hard to sleep while sweating all night.

Family

10/10

Exceptional

19 Mar 2026

Soheil

Had a great stay. Clean room and ft

10/10

Exceptional

19 Mar 2026

James

The room was large with nice furnishings. The staff are friendly and very helpful and accommodating guests needs. The breakfast was great.

Family

10/10

Exceptional

18 Mar 2026

Irina

The stay was great

Partner

6/10

Pleasant

14 Mar 2026

Halie

Room was clean but walls are super thin and the air conditioning is horrible. Could hear neighbors nearly every night at late hours, at one point someone was smoking and the smell went into the room. Great location, parking is easy.

4/10

Poor

06 Mar 2026

Margaret

My room was licking water from the sink and all the towels were wet as soon as we got into our room. I told front desk they moved us to another room and sink was clogged for the whole night very gross . I told girl at front desk told her I wanted a discount would be nice or something. She informed me that manager would call me as soon as he got in but I got no phone call. I would not recommend the place to anyone else.

10/10

Exceptional

02 Mar 2026

Georgene

The manager and the girl tending bar were both exceptional. We could not have had a better time. We have stayed at other hotels in Scott’s valley and were quite disappointed. Everything was clean and nicely done and they couldn’t have been more accommodating. Loved the patio! They rate AAA+.

Family

10/10

Exceptional

02 Mar 2026

Melanie

This property was beautiful. When you walk in it's open and clean. The rooms are large. The staff open the front doors for us numerous times. We had a very pleasant stay.

Family_with_children

10/10

Exceptional

27 Feb 2026

John

Great hotel. Very nice, large spacious room, affordable and a great staff. My new go to hotel for the Santa Cruz area.

Partner

10/10

Exceptional

23 Feb 2026

Elizabeth

Clean room. Staff was very nice.

Partner

10/10

Exceptional

22 Feb 2026

Heather

Clean room. Good coffee. Nice staff

8/10

Excellent

22 Feb 2026

Tom

Staff was good room was clean and comfortable

Friends_and_family Family

10/10

Exceptional

22 Feb 2026

Victoria

Great

10/10

Exceptional

17 Feb 2026

Danielle

Coffee

4/10

Poor

15 Feb 2026

Ronald

So it took about 30 minutes to check us in due to the staff not knowing what to do it seemed like. Then he said he wasn't able to make us our key cards so he had to let us in our room with a master key he said. He also told us to not leave our room or we would be locked out and when he can get our keys ready he would call the room. He never called and after an hour of us just sitting waiting for him to call we just went to front desk and he said oh yeah you need your keys. Also the room we were in 225 we tried to open the curtains and couldn't figure it out so we called front desk and he informed us we can't open curtains because they broke. So the room was very dark. This was the worst Valentine's

Friends_and_family Family

10/10

Exceptional

05 Feb 2026

Melissa C

It was a very clean room, smelled fresh and was a pleasant experience.

10/10

Exceptional

31 Jan 2026

Margaret

Room was very clean, staff were very helpful. Rate was amazing for this hotel. Will stay again.

Leisure Partner

10/10

Exceptional

28 Jan 2026

AprilSunday

The room was gorgeous. Clean, unique. Only thing i wish the bathroom had more ventilation.

Family_with_children

8/10

Excellent

26 Jan 2026

Rhyena

Nice room but no foam pillows and between guests above us and outside noise- despite requesting quiet floor- it was loud.

Partner

10/10

Exceptional

25 Jan 2026

Lalaine

The staff was curteous and helpful. The room was clean and a very nice size, The overall the hotel feels nice and spacious. They have a very nice, large common area which bar and dining. They keep water, tea and coffee out in the lobby, even late in the evening. I will definitely stay here again.

Leisure Family

10/10

Exceptional

24 Jan 2026

Rochelle

Always a pleasure to stay there! Wouldn’t even think of staying anywhere else.

Friends_and_family Family

8/10

Excellent

19 Jan 2026

Paulina

I enjoyed my stay. Got a great deal last minute for the three day weekend. There are a few little things that were not amazing for a four points. No microwaves in the room. No way to raise or lower the blinds in the room. Restaurant was very minimal, more like ordering bar food. Bathroom was had some small hairs clinging to the wall. Given it was a great deal I'm not upset by any of the little things that were off, but I do understand why some people are upset by this in the reviews

Leisure Family

6/10

Pleasant

19 Jan 2026

Angela

Did not have the room type we prepared for.

Friends_and_family Family

10/10

Exceptional

19 Jan 2026

Heber

Clean room, friendly staff

Friends_and_family Family

10/10

Exceptional

16 Jan 2026

Isaac

It was great.

2/10

Poor

10 Jan 2026

Kevin

Bar.was out of Bullet rye whiskey room.AC unit had a delay, the bathroom outlet kept.tripping on the blow dryer the microwave and fridge are stored on the floor behind the entry door the carpet at the bathroom transition was shredded our dinner order came cold(1 meal other was ok)

Partner

10/10

Exceptional

10 Jan 2026

Scott

Friendly staff. We loved our room. Beautiful hotel. Nice and clean.

Leisure Family

10/10

Exceptional

05 Jan 2026

Sean

I love this hotel

10/10

Exceptional

03 Jan 2026

Silvia

Clean

Business_and_leisure

8/10

Excellent

03 Jan 2026

Terry

The out door cushions were old, falling apart and stained.

Friends_and_family Family

2/10

Poor

28 Dec 2025

Leticia

No blow dryer, no room service, had to ask for towels. The heater was not working properly because the room was freezing, the bathroom had no heater, the water was not warm enough and the shower had no door or curtain so it was the coldest showers of our lives. We got room 127 on the first floor near the lobby. Extremely noisy, could hear lots of banging upstairs and next door must have been the gym and people were dropping the weights early in the morning or I’m am not sure what was going on. Got the worst sleep and no rest. The pillows were flat and when we asked for a couple more they said they didn’t have any. The comforter was also flat and old and there were no blankets to add to the extremely cold room. It really felt like a motel 6 would feel. Do not stay here!!

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Laura

Always a comfortable place to stay. Quiet, spacious, clean, very comfortable beds. Great value. I love staying here.

Leisure Self

10/10

Exceptional

28 Dec 2025

Ray

Everything is good. I like it.

Leisure Pet

6/10

Pleasant

27 Dec 2025

Marvin

The property is clean and located close to many great amenities. The only bad experience was the front desk not being able to communicate the right information when I asked for parking in then beginning, they told me that there wasn’t an extra charge for it. Unfortunately when I was checking out they handed me the bill with the extra charge and I try to to tell them about the information that I had receive from another hotel associate and they promised me a refund for the miscommunication. Just to make matters worst, they still end up charging me for the parking fees. At this point, is not about the fee but just the lack in of communication from the moment I arrived to the moment I departed. It really left a bad taste in customer service, hopefully they can train their staff a little better.

Leisure Family

10/10

Exceptional

21 Dec 2025

Jennifer

The room was clean and spacious!

Leisure Family

2/10

Poor

14 Dec 2025

Andrew

Do not get a suite if you want to use the pull out bed. Like chicken wire. Shower never gets fully hot. They don't disclose parking fees.

Leisure Family_with_children

8/10

Excellent

09 Dec 2025

CHRISTOPHER

Rooms don’t have microwaves, refrigerator is on
The floor, poor lighting in room, and they charge $5.00 per day for parking. They did not tell me that when checking in. Only found out when got bill at check out. No signage of ice machine location on 3rd floor and had to ask where it is.

Leisure Family

10/10

Exceptional

09 Dec 2025

Xochitl

everything was great, can’t wait to comeback

10/10

Exceptional

08 Dec 2025

evelyn

The room was clean and the bed was very roomy there was a very small stain on the bedsheet but no bugs and it smelled clean. The bathroom was very nice and spacious but the floor do get slippery easily just be careful. 10/10 I would recommend and stay again

6/10

Pleasant

04 Dec 2025

Sandi

We arrived at the hotel at 7:00pm on Friday 11.28.25
Had to wait one hour before our room was ready.
Was told due to our rate we had to wait. I asked what if we arrived at 3pm, no answer. Then told that they were short on staff, a few called in sick. When room was ready i gave the nice young lady a tip and thanked here for getting our room ready. I have used Expedia may times, but this a first for me. On the fence about hotel and Expedia

6/10

Pleasant

30 Nov 2025

Madhu

Room which was booked was unavailable. Had to downgrade.

Also, received repeated check out courtesy calls that were minutes apart - which felt rude.

6/10

Pleasant

29 Nov 2025

Lucas

On the positive, the hotel and room were clean. Check-in was easy and quick. There’s a little bar and section you can buy some snacks and drinks. We stayed here on Thanksgiving night and booked about 2 weeks before the trip. The hotel didn’t price gouge like other hotels in the area, so that was nice.

On the negative, my wife and I found the beds to be very hard and uncomfortable. We travel a lot and are used to hotel beds being on the firm side, but we both tossed and turned all night. I also found the bathroom setup weird. The shower is kind of pentagon shaped (5 sided). Two sides were the hotel walls, two glass side walls, but where you would expect a door there wasn’t one. It was just wide open. I took a shower and water got all over the floor in front of the sink. I also found that the water did not get very hot. The combination of the open air shower and cooler water temperature left me chilly and in a rush to get out. In my hurry to get warm I neglected to clean the water up right away. Of course my 6 year old daughter went in to brush her teeth as soon as I got out, slipped on the floor and completely fell to the ground. It was totally my fault for not cleaning up the water right away, but I don’t understand the reason for not putting a door on the shower.

Besides that, the hotel isn’t bad if it’s just for a night. I would hesitate to book here again if I was staying any longer than that.

Leisure Family_with_children

10/10

Exceptional

29 Nov 2025

Benjamin

Clean! Nice atmosphere

Leisure Partner

10/10

Exceptional

28 Nov 2025

Dorothy

Yes

Friends_and_family Family

10/10

Exceptional

27 Nov 2025

Abdul

Our stay at Four Points by Sheraton Santa Cruz Scotts Valley was excellent! The staff really stood out — everyone we interacted with was welcoming, friendly, and genuinely helpful from check-in to check-out. You can tell they take pride in their work and in creating a positive experience for guests.

The room was spotless, comfortable, and well-maintained. Housekeeping did a great job, and the overall cleanliness of the hotel made our stay feel relaxing and stress-free.

The only small challenge was the shower design. The open door style looks modern, but it caused water to splash onto the bathroom floor. Not a big issue, but worth mentioning in case it can be improved.

Overall, we truly enjoyed our stay and would definitely return. The great staff and clean, comfortable rooms made it a very pleasant experience!

Friends_and_family Family

10/10

Exceptional

24 Nov 2025

Khadeeja

Amazing

8/10

Excellent

22 Nov 2025

Anna

Beautiful room but there was a stain on the bench. We also were never able to get ahold of the front desk.

Leisure Self

10/10

Exceptional

21 Nov 2025

Traci

Amazing

Leisure Family

4/10

Poor

18 Nov 2025

Mohsen

I was checkout earlier, thermostat not working properly, internet super slow.

10/10

Exceptional

16 Nov 2025

Anita

Friendly check in staff. The room was big, clean and the bed comfy. We will come again.

Friends_and_family Family

4/10

Poor

13 Nov 2025

Steve

The room had a strong smell and the windows were open to possibly air it out? The bar closes at 9 yet when we rushed over when we checked in at 10 to 9 the bartender told us it was closed. Who closes a bar at 9 on a Friday?

Last time we stayed the restaurant didn’t serve dinner. We went and got burritos (Thanksgiving weekend) and sat in the sitting area where they do serve food. We were told we can’t eat food from the outside in the area and they made us go outside in the cold to eat. Staying at the Hilton next time. This place failed too many times.

10/10

Exceptional

12 Nov 2025

Angela

Friendly staff. Very nice rooms

Leisure

10/10

Exceptional

11 Nov 2025

Ana

Leisure Friends

10/10

Exceptional

10 Nov 2025

Jodi

Beautiful hotel and room! The shower was large enough to fit our whole party in had we all wanted to shower together 😂 as well as our luggage. It was HUGE.

Leisure Family

6/10

Pleasant

02 Nov 2025

Brian

Room and hotel was nice and clean. However the sound proofing in the rooms was terrible. You could hear every door slam shut.

Leisure Family_with_children

8/10

Excellent

27 Oct 2025

John

Had to call to get ac to it turned on was completed repaired quickly. They missed house keeping but when advised most responsive. They need at least a hot tub jacuzzi

Leisure Family

4/10

Poor

27 Oct 2025

Peter

Checking in was bad. Made everyone wait until 3pm so a crowd was there with luggage stacked up. I reserved a suite couldnt find reservation, then put us in wrong room, finally got to right room & TV did not work, not enough towels or hooks in bathroom for clothes, towels, etc..

Friends_and_family Family

10/10

Exceptional

27 Oct 2025

Rosie

This hotel was very nice, clean and the room is spacious. I would stay here again

10/10

Exceptional

26 Oct 2025

Maria

First time staying here and it was a wonderful hotel. We really enjoyed everything about the hotel. It was clean, beds were comfortable, and there was plenty of room. It was a plus that its dog friendly. All the staff including the cleaning staff were super friendly and nice. We will be back. I totally recommend this hotel.

Leisure Pet

6/10

Pleasant

25 Oct 2025

Jennifer

Clean spacious room however was not the suite I booked and did not have a terrace. The big tub was great until the second night the plug didnt work. Bring your own glasses, the hotel only provides paper cups for coffee. They did have a nice bar and patio area. The bartender let us take wine glasses back to our room. This hotel is not very quiet. People above us were like elephants lol! I know that cant always be helped. But the doors to the rooms all slam so hearing that at all hours of the night didnt help with restful sleep.

Leisure Partner

2/10

Poor

25 Oct 2025

Luis

The air conditioner was working but only for a limited area of the room. The pillows are like pancakes when you lie on them. I asked for a change of room and they gave me another one with problems: broken light fixture in bathroom, limited overhead lighting and a plastic tiny lamp. Views are horrible like a sprinkler supply shop right next to rooms. When I asked to speak w manager was told she is rarely there because manages two properties and could not (or would not) tell me when she would be available. Then they never offered to make up for their deficiencies. Do not stay there thinking it's a 3-4 star hotel. At most it's a 2-21/2 star property.

10/10

Exceptional

20 Oct 2025

Michael

Gym was real nice. Clean, lots of towels, water. Fix the TV as would have been nice to peak at the MLB game.

Business

8/10

Excellent

19 Oct 2025

Alisha

Big rooms and coffee available 24/7

Leisure Family

6/10

Pleasant

16 Oct 2025

Naomi

I have previously been to the Four Points a few years ago and had a great experience so I decided to go again with my husband since we had a great experience last time. We were on our honeymoon this time and I had notified the hotel of this before our arrival. I didn’t expect any kind of upgrade or anything but what was disappointing was we got a worse room than last time. When we arrived, the receptionist was very short and rude. They didn’t say hi or how are you or anything. They just asked for my id and gave me our key cards. I wish I saw their name but me and my husband brushed it off. When we got to our room, the lights were broken so it was very dark inside and we had to rely on the light from outside. Once it hit 7pm, it was almost pitch black. We had to leave the bathroom door open for light. The shower water didn’t get hot at all, it was barely warm. Another unfortunate thing is there is barely no parking. For a hotel that size, it’s ridiculous. Once they fill up, you have to park down the road and walk the rest of the way. Nevertheless, the hotel is very clean but don’t think I’ll be coming back again.

Partner

10/10

Exceptional

13 Oct 2025

Erica

For being last minute booking it was worth it! Love the area and staff was very friendly

Leisure Partner

10/10

Exceptional

08 Oct 2025

Nicholas

Great place

8/10

Excellent

04 Oct 2025

Jermaine

Room could’ve been cleaner trash, not completely empty towel hangers, broken overall OK

Leisure Family

8/10

Excellent

29 Sep 2025

Veronica

Staff not very friendly or helpful.

4/10

Poor

28 Sep 2025

Michelle

This could be a great hotel but they are short staffed so waited too long to check in. The employee was training and the one training left her alone and the one coming in was late. Poor girl! First room had no air, second room qas grear but we were woken up by water pouring from the air-conditioner. Maintenance had to come drain late at night. Then we were woken up at 6am as our room was right above the car wash next door. This was our second time there within this year and we also had trouble last time. May need to try another place.

6/10

Pleasant

26 Sep 2025

Carmen

We enjoyed our stay but our room was not cleaned - we had to call for it to be cleaned and the beds were not comfortable. I payed for two queen beds but honestly felt like two full beds.

Leisure Family_with_children

6/10

Pleasant

25 Sep 2025

Dushyanth

The food at the restaurant is not quality at all. I believe it’s frozen food heated in a conventional oven.
The bar gets busy but the attendant at the bar can’t keep up. So you have to wait for 10 minutes before you can order. It’s not the fault for the Barman it’s the fault for the manager not having enough staff on when the hotel is fully booked.The hotel doesn’t have enough wine glasses no Barista coffee machine. The staff doesn’t know how to use the little coffee machine that’s sitting in the bar to make a simple cafe latte.
Apart from that the rooms were well cleaned and I give credit for being a very flexible hotel to their guest. Love the fact that it has a designated smoking area.
Would definitely recommend and visit again.

Leisure Family

10/10

Exceptional

24 Sep 2025

MAY

Lovely place !! Clean facility and staff were great and friendly!!

Leisure Pet

8/10

Excellent

23 Sep 2025

Shannon

The room was spacious and a good size for a family of four and our pups. However, the sheets were not clean, and the pillows were uncomfortable.

Leisure Pet

10/10

Exceptional

23 Sep 2025

Omid

We enjoyed our stay this time. Staff were helpful and friendly even though they are short staffed, they make every effort to make guests comfortable.

10/10

Exceptional

22 Sep 2025

Natalie

Huuuuuuuge room we loved it!

6/10

Pleasant

18 Sep 2025

Joshua

Doors? I had a 1 bedroom suite that had no door separating the bedroom and living room. The bathroom had a farm sliding door. The shower was doorless. I didn’t like the lack of privacy or safety (doorless shower). This was my second stay here, and I still do not understand why they place the mini fridge on the ground. The pullout bed was pretty filthy, but the couch itself was at least for enough to sleep on. 1 positive was the staff are very pleasant.

Business_and_leisure Family

2/10

Poor

14 Sep 2025

Jessica

Wanted to post this while I'm still staying here, worst experience ever. First of all, I just slipped and fell extremely hard in the bathroom, the floors are super slippery after a shower even after putting down towels, which my fiance and I did. I slipped and smacked my head, shin and I'm pretty sure I sprained my ankle. Hurts to walk on. I can't imagine if I was an older person.
That was the worst of it, the other issue was our AC doesn't work in our room as soon as we got in last night we tried to turn it on. We called to let them know, they sent up maintainance, we were leaving to head to the boardwalk. When we returned they had a cheap fan in our room pointed at our beds. I called the front and the front desk person came in and looked at the AC and said to me, "you can always open the windows". The windows opened two inches. He offered another room with a smaller bed which isn't going to work for my fiance who has a bigger build. The fan was horribly loud all night. This place is horrible and if I could give it zero I would.

Leisure Family

10/10

Exceptional

09 Sep 2025

james

My second stay here, and it’s a perfect stay once again. Great price, restaurant and bar, clean and large room.

Business Self

10/10

Exceptional

08 Sep 2025

Ellen

Nice property. We enjoyed our stay.