Name: Best Western Plus Inn Scotts Valley
Address: 6020 Scotts Valley Drive, Scotts Valley, 95066, US

8/10

Excellent

23 Jul 2026

Verified traveler

The room was spacious and clean. Housekeeping serviced daily but was not consistent in making the bed each day and restocking bathroom amenities. I stayed for 6 nights and the bed wasn't made on 2 days. Bathroom amenities were missed on 2 days. The breakfast offerings were excellent...waffle maker is always the indicator of a plus to \"breakfast included\" stays. Espresso coffee machine with many choices such as mocha, latte etc at the press of a button. Hot food offered daily such as bacon/sausage, potatoes & eggs. Also, cereal, fruit, variety of bread etc. All in all a very good place to stay.

6/10

Pleasant

20 Jul 2026

Ben

Check. In was easy....my contact with LUIS was awesome, helpful,friendly,acknowledge able.. & handsome cute too the eyes... ..keep him as a employee and Give him a raise he deserves.. his new friend.... from the valley...

Partner

10/10

Exceptional

19 Jul 2026

Theodore

Very nice and clean facility.

Partner

4/10

Poor

19 Jul 2026

Maria

Room didn’t have any hooks to hang our bathing suits or towels. The towels and bathing suits were Strong across the room just so they could dry carpet was dirty. It just wasn’t the best western standard.

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

NIRANJAN

Great service and breakfast!

Family_with_children

8/10

Excellent

17 Jul 2026

Deseree

The room and all facilities were very clean. Staff was friendly. Breakfast was our highlight of the trip because it is much more than your typical continental breakfast that is served at a hotel. Not only did they have an assortment of bakery items, cereal, fruit, yogurt, coffee, and juice, but they also had waffles, pre-made omelets, a breakfast meat, and breakfast potatoes.

Family

10/10

Exceptional

17 Jul 2026

William

Clean room and comfortable bed. Included breakfast was a plus

Self

10/10

Exceptional

16 Jul 2026

brenda

Room was clean, staff was very helpful and kind. Breakfast was good.

Partner

8/10

Excellent

12 Jul 2026

Andres

Very nice

Partner

6/10

Pleasant

10 Jul 2026

Maria

The window screen was broken and there was a sign to not touch it. Light was going through from outside. I like my room darker.

Partner

8/10

Excellent

09 Jul 2026

Melinda

The hotel had a crystal clean pool and hot tub. The breakfast was great. Parking right in front of the room. Only problem was the closeness to the street.

Family

6/10

Pleasant

07 Jul 2026

Rocky

It's a nice hotel. Unfortunately, it's on a busy thoroughfare, and below a hill behind which is a freeway. This prevented me from experiencing the quiet of the forest atmosphere for which the area is known. The coffee service in the dining area was splendid. I had cappuccino from a versatile machine and it was good. There was also four juices, including orange juice. There were many coffee sweeteners. Not so in my room. There were two Sweet 'N Lows, several packets of white sugar, and one creamer for four packets of coffee. When I tried to call the Front Desk, the phone didn't ring. The Direct TV access was bad. First, the remote was not a Direct TV remote, so there was no Guide. Secondly, there was no way to search for a program. You had to wait for the onscreen menu to slowly scroll through every channel starting with a low number, so if you wanted to watch something that was on channel 235, you'd have to wait till it got there. Consequently, I didn't watch TV. Finally, they allow dogs, but there is no natural area outside for a dog to walk in as there is in many hotels. The water in the sink came out warm immediately, with good pressure, and the fan worked well.

Pet

10/10

Exceptional

05 Jul 2026

Martin

The buffet breakfast was fabulous. My wife and I had a great one night stay.

10/10

Exceptional

05 Jul 2026

Maritza

We really enjoyed our stay! The hotel was clean, quiet, and in a great location just a short drive to Santa Cruz while still offering a peaceful place to relax. The room was comfortable, spotless, and had everything we needed for a pleasant stay.
The staff was friendly and welcoming from check-in to check-out, and they were very accommodating to our service dog, which we truly appreciated.
We slept great because the area was nice and quiet. Overall, we had a wonderful experience and would definitely stay here again. We highly recommend this hotel to anyone visiting the Scotts Valley/Santa Cruz area! Breakfast was delicious!

Pet

10/10

Exceptional

04 Jul 2026

Veay

The room was clean and the staff was really helpful n breakfast was incredible

Partner

8/10

Excellent

04 Jul 2026

Deanna

Nice outdoor pool area. The continental breakfast had lots of great options.

Family

10/10

Exceptional

03 Jul 2026

Marcia

Great place for families to stay when in the area. Good price, good rooms, quiet, free breakfast.

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

James

loved the showers excellent water pressure, also the red light which also loved. clean, nice

Business

2/10

Poor

30 Jun 2026

Rita

I will start my review by saying that I often stay at Best Western hotels because I feel that the hotel chain has always met my expectations. I have a hard time believing this property is actually a Best Western. They didn’t ask if I was a BW rewards member and could not look up my BWrewards when I asked about it.
While checking in, I was informed that there is a pet fee. This is normal and not surprising. What is surprising is that it is charged per pet and per night. Typically, a pet fee is charged per stay. I was not happy to pay the fee but I had already been charged for my 2-night stay before I even arrived and didn’t have any other accommodation options, so I paid the *triple digit* pet fee.
On the walk to my room I see people who appear to live in the hotel rooms. They are barbecuing in what looks like underwear in front of their room.
When my husband and I entered the room he says, “we definitely got the pet room”. The smell is terrible, the floor is covered in old pet stains and some sort of dark mystery dribble next to the wrinkled bed. Photos attached. I don’t see why they charge a pet fee AND deposit if it doesn’t go toward cleaning the rooms.
We immediately told the front desk that the room was not acceptable and wanted to check out. He would not let us change rooms & said we had to contact Hotels.com to refund night 2 of our stay. Hotels.com said Best Western had to refund. We received no refund even though we left early because the room was unsuitable.

Friends_and_family Family

8/10

Excellent

30 Jun 2026

Christopher

Its ok for one night stay.. the room kinda small especially the restroom vent exhaust kinda load and you cant turn it off without turning the light on.. we love the breakfast..

Family_with_children

2/10

Poor

30 Jun 2026

Alex

Arrived inside the room and first thing we saw was a dirty toilet with poop stuck all over it. We called the property and specifically asked if they offer a pack & play, they said yes with a nightly fee. But when we requested they said they don’t offer it. Made us uncomfortable and could not trust what else in the room was neglected.

6/10

Pleasant

29 Jun 2026

Diana

Good breakfast, clean room, parking was quite tight- we are an ADA family and there were no spots for us, had an elevator but then needed to climb 4 stairs. Not really ok. Amenities not helpful- body wash for shower was one tiny bottle for 2 queen bed room, one bar of soap. Want coffee? Sugar and creamer but no napkins in those packets, want to turn on vanity light? The whole room will wake up with its brightness. I just expected more comforts.

Family_with_children

10/10

Exceptional

29 Jun 2026

Marci Renee

Had a wonderful time. Beds were comfy and breakfast hit the spot!

Partner

10/10

Exceptional

28 Jun 2026

Anand

All good

Family_with_children

10/10

Exceptional

25 Jun 2026

FELIX DAVID

Good hotel, good breakfast, and friendly staff

Friends_and_family Family

8/10

Excellent

24 Jun 2026

Dagmar

Room was clean. Staff was very helpful and friendly.

Partner

10/10

Exceptional

24 Jun 2026

Dennis

Everything is always great each time I stay there.

Self

8/10

Excellent

24 Jun 2026

Riz

Nice hotel, clean

Self

8/10

Excellent

23 Jun 2026

LaLanya

Our stay was great! Our room was very clean, and the property was well kept. Very quiet and nice.

Friends_and_family Family

6/10

Pleasant

18 Jun 2026

Cesia

Staff member was polite. The room looked clean, but had a stuffy smell. The hair dryer didn’t work. The Nextdoor guest was on his cellphone (walking back and forth on the hallway) past 3:00 a.m. and the worst part, I lost $900 cash trying to not scratch the car parked next to us since the parking spaces are way too small.

Partner

8/10

Excellent

17 Jun 2026

robert

Just a basic hotel with fairly comfortable rooms. But the bathrooms fans were super noisy and need to be replaced. My bed was pretty comfortable, but my wife complained her bed was too soft and hurt her back. No balcony or view. Convenient to Santa Cruz.

Partner

10/10

Exceptional

17 Jun 2026

Tucker

Parking spaces were a little tight but room was clean, bathroom was clean, staff was welcoming and helpful as well as professional. Overall solid stay.

Partner

2/10

Poor

14 Jun 2026

Lina

We asked for late checkout, after agreeing the night before, the person at the desk was very rude and demanded we leave at 11 even though there were many vacancies and no cleaning staff at the time. Very disappointing

Family

8/10

Excellent

13 Jun 2026

Paul

Good location, the breakfast was nice- highly recommended

Partner

4/10

Poor

12 Jun 2026

Kiara

We checked in at 11pm after a busy day. The guy at the front desk gave us our key cards and explained where to go. We got to the room and the key card was not scanning after several attempts. After a few attempts, a man inside swung the door open and looked upset. They gave us a room that was occupied! We walked back up to the front and this is where I got upset with this process. Mistakes happen and that’s fine… but when we told them we got an occupied room… the 2 workers were having a side conversation about the situation like we weren’t there. They were saying to each other “people are in that room?” “there shouldn’t be anyone in there” “they’re not supposed to be in there” “should I go ask them what they’re doing in there because they checked out earlier today” etc etc etc. Sir…. Me and my family are just trying to lay down. Figure that out later after you give me a different room. After a few minutes and having someone check a room, we finally got our new room keys. The room was dusty and had unclean spots on some surfaces. All of that being said… you get what you pay for. I wouldn’t stay here again honestly. It was a last minute booking that was close by, but I’d rather drive way farther than to stay here.

Friends_and_family Family

10/10

Exceptional

11 Jun 2026

Sylvia

Room 131 was amazing- location, size and near handicap parking. Staff was helpful. Breakfast was delicious- hot and plenty.

Pet

10/10

Exceptional

09 Jun 2026

Yvette

I will stay there again. Quiet area. Breakfast was great. Super sweet staff.

Friends_and_family Family

8/10

Excellent

07 Jun 2026

Kelley

The room was very nice. I have a new puppy and she smelled a lot of smells on the carpet so maybe shampoo more often or put in LVP.
The hot tub only had half of the jets working so that wad disappointing. But the free breakfast was very good. I have celiac and there were plenty of options for me.

Pet

10/10

Exceptional

07 Jun 2026

William

Very nice clean and quiet.

6/10

Pleasant

07 Jun 2026

Jason

The room was clean and customer service was great! The bed was rough, too firm for both my wife and I. The lobby and dining room were uncomfortably warm. And it was cool (not cold) outside. But the heater/AC in the room worked great. The breakfast was decent. What you’d expect. If you want something different, there’s a jack in the box next door.

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Charles

Everything there was good. The staff was very pleasant and helpful. The room was clean and in very good condition. It was very quiet most of the time, especially at night. One serious drawback is the parking lot. The spaces are very tight and there isn't much room for getting in or out of a parked car without touching the cars next to yours. The parking lot next to the Jack in the Box has no outlet and not much room to turn around if you drive to the end of it and find no empty parking spaces. There were a lot of large company trucks parked there. It appears that the hotel must have a contract with some construction company. We ended up parking on the street where there was plenty of space between the sidewalk and the traffic lanes. The pool and hot tub area was clean and the water looked very clear and clean. The temperature of the hot tub was just right! And there were towels available at the pool area for drying off. The breakfast offerings were many! The food was very good except the eggs were a bit overdone, possibly because they had been sitting in the heated pan for a couple hours by the time I came to eat. The bed was a bit stiff and the pillows were a bit flat. The air conditioner worked very well and wasn't too loud. Overall I'd rate our stay as a solid \"B+\" for the price we paid.

Friends_and_family Family

10/10

Exceptional

02 Jun 2026

Francisco

does not provide breakfast

Business

6/10

Pleasant

01 Jun 2026

Linda

Location was convenient to our purpose for visiting the area for 2 nights. Initially staff was rather rude. Took an extended phone call after beginning the process of our check-in, rather than put the call on hold for a couple of minutes. Fancy coffee machine in common area cannot adequately serve all guests. There was 3-5 people in line for coffee at any given time in the mornings. Additionally it malfunctioned & needed servicing at least twice during our brief stay. \"Hot\" breakfast items, while rather tasty, were not tended to efficiently, patrons had to ask for attendance. Bed was squeaky due to metal base and king mattress was quite lumpy & worn. Pillows were fine. A/c unit was pleasantly quiet. Mini fridge & microwave were enclosed in the closet which was great for noise abatement & glowing lights. Parking in their lot, while convenient, spaces were unnecessarily small & tight. Which isn't good with luggage to manage.

Partner

6/10

Pleasant

01 Jun 2026

LaKiesha

The breakfast was replenished the first morning. I think someone have to ask the second morning. The hot tub has awesome jets, but it could stand to be a little hotter. The staff was friendly and helpful overall. However, the cleaning staff did not replenish the shower gel, nor the bag for the ice bucket. Lastly, the parking lot is really tight - they should consider how they might expand it.

Family

6/10

Pleasant

31 May 2026

Bradford

It was very noisy at even 1:00 in the morning. The room was very 1990 basic and no soap other than this minuscule little jar. Too late to call for real soap. However I left a personal item in my room and called back that day. They found it…saved it and I picked it up two weeks later. Thank you!

Partner

10/10

Exceptional

30 May 2026

Thomas

Clean, comfortable room.

Convenient to Santa Cruz and San Jose.

Family_with_children

10/10

Exceptional

30 May 2026

Nancy

Very happy with everything!!

Self

8/10

Excellent

27 May 2026

Prakash

We stayed at this property before our redwoods trip. The location is unbeatable, very close to lots of nature activities, Henry Cowell park.

The rooms were clean, comfortable, had a breakfast.

Family_with_children

8/10

Excellent

25 May 2026

Rick

Pool was really cool for a \"heated\" pool. Breakfast was very nice. Staff was friendly and helpful.

Partner

10/10

Exceptional

23 May 2026

Lauren

Would definitely stay here again. Clean room, convenient location, and helpful staff. I appreciated the microwave in the room since I pre make my son’s meal. 10-15 minute drive to Santa Cruz. Highly recommend for a quick trip.

4/10

Poor

18 May 2026

Briana

Stayed in a room 131 that, unfortunately, was right next to the kitchen. Every morning, starting at 4am, loud banging occurred until 5:30. (Why you would put guests that are going to be there in that specific room for 4 days is beyond me ). Front desk couldn't help because there were no rooms available. So, 4 nights of being woke up at 4am (while on vacation) made for very long days (and headaches due to lack of sleep). The bubbles dont work in the hot tub all the time (and it was more like tepid bath water). I didn't even get all the way in because it was too cold. Rooms are okay, but the direct tv glitches a lot. Will not stay here again and will definitely not recommend it to anyone either. Ended up buying ear plugs to try and dim the noise (didn't help much). Also, housekeeping came in and threw my food away even with the do not disturb sign on.

Family

10/10

Exceptional

18 May 2026

EVALYNE

I really enjoyed our stay

Friends

2/10

Poor

17 May 2026

Paul

Do not know because I did not stay and did not get a refund.

8/10

Excellent

13 May 2026

Lynn

The rooms were clean and the staff was friendly. I traveled with 2 dogs. They had a turf area for them to do their business. The onky issue i had was, you can't leave them in the room alone which is understandable, however when i took them with me to get a breakfast i was told i had to take the dog out unless they were service dogs. So needless to say kinda hard to get breakfast. I did see other people in there with dogs and no one said anything to them. I believe they said something because i asked a question when getting food. Other than that the stay was nice.

Pet

4/10

Poor

11 May 2026

Bardo

Pet friendly

Family

2/10

Poor

10 May 2026

Rehana

They did not clean our room and gave as few towels.

6/10

Pleasant

10 May 2026

Maria

The breakfast was ok, coffee machine malfunctions. The beds was terrible it makes squeaky sounds. Noone came over to make our bed.

Friends_and_family Family

10/10

Exceptional

08 May 2026

Keith

Great stop off on trip to West Coast from SFO.
Ideal location next to highway. Helpful attentive staff. Lots of fast food restaurants locally which was all we were looking for on night stop-over - not sure what’s available if u r looking for “fine dining” though.

Partner

6/10

Pleasant

03 May 2026

Gabriel

The hot tub heater did work (felt like cold bath water) and we found three spiders during the two days we stayed there. Didn’t sleep well the second night. Parking was tight and breakfast was ok.

Family_with_children

10/10

Exceptional

03 May 2026

Emily

It was such a nice short stay felt safe and comfortable. The room was clean and ready for us. The front desk employees were so kind and helpful, checking in was so simple.

Partner

10/10

Exceptional

02 May 2026

Kelly

We were visiting for a few days and this place was well located to the freeway. They were great with my service pup too!

Friends_and_family Family

6/10

Pleasant

27 Apr 2026

Ellen

Parking is easy, right off of highway. Very convenient. But facility is aging.

Family

8/10

Excellent

22 Apr 2026

Nancy

Our stay was very nice!!

10/10

Exceptional

20 Apr 2026

Diana

Everything was wonderful!

10/10

Exceptional

17 Apr 2026

Karen

This is my favorite hotel to stay when I’m visiting Scott’s Valley!

Self

10/10

Exceptional

13 Apr 2026

Mitzi

Everything was great. Room was very well appointed, and the pool and jacuzzi were great. We’d come here again!

4/10

Poor

12 Apr 2026

Cynthia

Staff didn’t acknowledge when we walked up to the counter. We had to wait several minutes before he responded to our presence.
It basically is a hotel room that got a quick paint job with minor upgrades. Don’t look up or you will see the rust on the sprinkler spouts.

Family_with_children

4/10

Poor

11 Apr 2026

Betsy

Dirty, wrappers on floor of room, hair in bathroom

Family

10/10

Exceptional

10 Apr 2026

Latrice

I loved my stay and i will be back.

Self

10/10

Exceptional

04 Apr 2026

JOHN

great stay

2/10

Poor

04 Apr 2026

Karen

We were given two rooms at check-in. One was dirty, never turned over. Went to the front desk and were told the housekeeping staff have left for the day so they issued two other rooms and they both reaked of freshly smoked cigarettes. Also there was a whole crew of workers from a tree trimming company, yelling at each other from room to room and going in the hot tub in their underwear. Overall we got a bad vibe and it felt unsafe for our family of 5. The front desk lady refused to give us a refund even though hotels.com staff went above and beyond to call them and ask for a flexibility given the circumstance. So we left and stayed at the nearby beautiful Hilton hotel, but still had to pay for the two rooms that we did not sleep in.

Friends_and_family Family

8/10

Excellent

03 Apr 2026

Alicia

excellent

Self

10/10

Exceptional

01 Apr 2026

Jennifer

Nice breakfast, easy parking, and clean space.

8/10

Excellent

31 Mar 2026

Marilyn

Good breakfast options

Partner

10/10

Exceptional

30 Mar 2026

robert

The room was clean enough. The beds were the most comfortable that I've ever slept on. The breakfast eggs, sausage and potatoes were warm at best. The parking stalls were a bit narrow.

Family

6/10

Pleasant

30 Mar 2026

Mary Ellen

Pros: friendly staff, comfortable beds, typical hotel breakfast. Small pool area looked clean and outside property is maintained well. Very quiet, easy access to 17. Cons: Scuff marks on room walls, window curtain very dirty, bathroom is very small and had some mold growing in ceiling corner. Dirt in corners of bathroom. We have a compact car, and could manage the parking ok, but larger cars have a hard time. If rooms are taken care of better and deep cleaned, I’d consider staying again, but in current condition would skip.

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

byron

The staff was nice the rooms are buey clean, Also parking Spaces a little small bit that was the only small issue

Friends_and_family Family

8/10

Excellent

29 Mar 2026

Grettel

Todo muy bien, lo unico fue que la mini refrigeradora estaba un poco sucia, lo demás bien el desayuno muy rico y variable.

Family_with_children

8/10

Excellent

27 Mar 2026

Sangita

The room was clean with basic amenities like mini fridge, microwave. I paid over $100 per night which I think was little overpriced given how loud it gets early in the morning. If you are not a morning person then you might get really annoyed with the sound of vehicles running right next to the road. Other than that decent room with decent breakfast.

Partner

8/10

Excellent

26 Mar 2026

Alex J

Clean and comfortable room; nice location.

Partner

8/10

Excellent

24 Mar 2026

Manuel

Spa was super nice! Breakfast was really good. We did get the pool shut down on short notice during the duration of our stay which was a bit of a let down but would definitely stay again

Partner

10/10

Exceptional

19 Mar 2026

Dwight

Everything about our stay was wonderful.. the welcoming staff (Jocelyn), our room was clean, the location was ideal, breakfast was deliciously delightful; plus, we had a pet - and our room was right by pet-friendly relief area.

10/10

Exceptional

15 Mar 2026

Ken

parking lot is small, but everthing else was good

10/10

Exceptional

12 Mar 2026

Daniela-Rebecca

Nice clean room, comfy mattress

Partner

10/10

Exceptional

07 Mar 2026

Janis

Staff was excellent - room had some issues that were addressed and corrected. Parking was a little tight but, considering the expensive area, it was adequate. Breakfast was good and, once again, the staff was excellent especially Dabney.

Friends_and_family Friends

10/10

Exceptional

02 Mar 2026

Michelle

Room was spotless and breakfast was as good as a Best Western gives.

Friends_and_family Friends

4/10

Poor

01 Mar 2026

Christina

Dabney at the front desk was amazing! She provided excellent customer service and her charisma and personality made a great first impression.
The room itself was okay, but it did seem dusty, as if it hadn’t been cleaned thoroughly in a while. There was noticeable dust in the bathroom, especially along the floor corners.
One major factor that impacted my overall rating was the lack of a restroom available near the lobby for guests. During breakfast, several customers, including my family, needed to use the restroom, but there was no public restroom accessible. This caused everyone to have to return to their rooms, which was inconvenient.
Other than these concerns, our stay was overall okay.

Family_with_children

8/10

Excellent

24 Feb 2026

Robert

Clean room , quiet stay

8/10

Excellent

20 Feb 2026

Chris

Staff was professional and kind
Rooms are clean and has fridge and microwave
The breakfast served is wonderful

Partner

10/10

Exceptional

19 Feb 2026

Laura

Good value for the price.

Self

10/10

Exceptional

18 Feb 2026

Bill

Great value near Santa Cruz. Clean, quiet, free breakfast okie dokie.

Partner

8/10

Excellent

16 Feb 2026

Joana

The staff at the front desk and housekeeping were all courteous, friendly, and welcoming. The room was clean and comfortable. The only issue was the lack of parking and the spacing between parking spaces that were a bit narrow and caused a problem in getting in and out of the space and the vehicle.

Friends_and_family Family

6/10

Pleasant

12 Feb 2026

Lora

Check in was good. Staff was very nice and accommodating. Room wasn't the cleanest the tv would turn off without unplugging. The bed was not that comfortable.

Leisure Pet

10/10

Exceptional

11 Feb 2026

Roman

Clean, great breakfast

Family_with_children

10/10

Exceptional

25 Jan 2026

Bree

The breakfast was amazing, a lot of variety, a clean room, delicious food and a cool coffee machine!! Hot tub after a long day yesterday was also a plus! Overall impressed with cleanliness, location and amenities!! Will stay again!

Leisure Partner

10/10

Exceptional

25 Jan 2026

Kerry

Clean room, quiet nice atqff

8/10

Excellent

25 Jan 2026

Michael

Clean room. Staff was courteous.

Leisure Partner

10/10

Exceptional

25 Jan 2026

Christian

Amazing place to rest. :)

10/10

Exceptional

18 Jan 2026

Howard

The room was clean and comfortable. The Staff were SUPER friendly and helpful.

Friends_and_family Family

8/10

Excellent

18 Jan 2026

Teresa

Room was clean and sink outside toilet room was nice
Room seemed cold but heater worked well. Breakfast was disappointing. Minimal selection and coffee machine difficult to use.

Leisure Family