Hilton Santa Cruz/Scotts Valley

8/10

Excellent

12 Mar 2026

Tatiana

I had a very pleasant stay at this hotel. The property was very clean, well maintained, and comfortable. The staff members were all very polite, helpful, and welcoming, which made the experience even better.

The only thing I would suggest reconsidering is the check-in time. Check-in starts at 3:00 PM and check-out is at 11:00 AM, which makes the stay feel a bit short. An earlier check-in time would make the experience more comfortable for guests, especially for those arriving earlier in the day.

Family

2/10

Poor

12 Mar 2026

Joshua

The roll in showers just flood water everywhere. Who ever designed this might be mentally handicapped

2/10

Poor

10 Mar 2026

Dee

Be aware that the door closers are faulty. My hand was slammed in the door because it shut hard instead of closing softly. I reported it immediately and even took photos and video, but no one came to check it and management never followed up as promised.

Family

10/10

Exceptional

08 Mar 2026

Kerrin

Clean and the pool area was great

6/10

Pleasant

06 Mar 2026

James

$18 for parking in the mountains with plenty of empty spaces seem unreasonable. shower head rigged to save water, sprays low volume, low pressure. Gap in window screen that allowed bugs to get in. Really loud AC unit.

Friends

6/10

Pleasant

04 Mar 2026

Keren

I've stayed here multiple times and the hotel is typically in better shape than this last visit.

Self

6/10

Pleasant

01 Mar 2026

Robert

One elevator only, sheets had a couple hairs on it, smelled a bit. Not worth what we paid in my opinion. But the location is great and there is plenty of parking. Don’t eat the breakfast though, it costs $24.

8/10

Excellent

24 Feb 2026

Sharon

This is our favorite place to stay when we visit our daughter @ Santa Clara University! It’s an easy drive up/down the hill. It’s so quiet, set on a tranquil tree filled hillside. You truly feel and are away from the chaos of the Bay. The only areas that do need improvement are their bathrooms and the lighting in the rooms. Both sub par for that kind of facility.

Friends_and_family Friends

8/10

Excellent

22 Feb 2026

Daniel

The hotel was very nice, the night we checked in, the employee was a little rude and didn’t bother explaining anything about the hotel or our stay, wasn’t aware about breakfast vouchers until next day we tried to eat and they said we needed them so we had to get them at reception afterwards. The hotel itself was very beautiful and comfortable to stay at.

Leisure Pet

10/10

Exceptional

22 Feb 2026

Mayra

Great service

Friends

6/10

Pleasant

22 Feb 2026

Leon

We have stayed there before, but we were first disappointed that they charge a parking fee. Really for the price you pay for a room it should be FREE!
Second thing was that my wife wanted something sweet to eat after dinner. We bought two candies and it was over $7.00! Do they think that everyone is rich.
We started to stay a Hiltons, because other hotels were getting bad, as far as cleanest. I guess we won't travel anymore until the economy gets better, but after working in the grocery field, what goes up doesn't always come down .

10/10

Exceptional

22 Feb 2026

rosa

Eveyone was super nice , welcoming , the room was spacious,clean, enjoyed my time

10/10

Exceptional

18 Feb 2026

Nurdin

Swimming pool and hot tube in the rainy weather

Family_with_children

10/10

Exceptional

13 Feb 2026

Gaylon

Room was great very clean and comfortable, the staff were very friendly.

Business

6/10

Pleasant

12 Feb 2026

Steven

Staff courteous, good location, but the room had several issues. Greasy tile floor, pilled sheets and hard lumpy pillows.

10/10

Exceptional

10 Feb 2026

Sierra

yes!! we had a great stay

6/10

Pleasant

06 Feb 2026

Stephen

electrical components behind vanity mirror..... heavy dust presence...fire hazard?

Business

10/10

Exceptional

06 Feb 2026

Deborah

Great staff

Friends_and_family Friends

10/10

Exceptional

02 Feb 2026

Donald

Clean room, nice staff.

Leisure Family

10/10

Exceptional

02 Feb 2026

Sarah

Room was very clean and comfortable

Friends_and_family Family

10/10

Exceptional

31 Jan 2026

Steven

Great staff; rooms are spotless

10/10

Exceptional

31 Jan 2026

Edgar

everything about it was great highly recommend !

10/10

Exceptional

30 Jan 2026

Jorge

Good place love the pool

10/10

Exceptional

28 Jan 2026

Elena

Wonderful stay. Very clean. Friendly staff.

Leisure

10/10

Exceptional

27 Jan 2026

Montell

Room

Friends_and_family Family

10/10

Exceptional

26 Jan 2026

Thao

Affordable. Clean room. Awesome to have in-room microwave & fridge!! TV was easily connected to devices for Netflix, YouTube. Parking was convenient. Location's accessible to nearby attractions.

Leisure Family

8/10

Excellent

25 Jan 2026

Estuardo

Easy check in, clean room, bath soap and shampoo smell great.

Leisure Family

10/10

Exceptional

24 Jan 2026

Miguel

Great stay , hotel staff was very helpful and nice!
Clean hotel and and really enjoyed the bar

Leisure Partner

8/10

Excellent

23 Jan 2026

Susanna

Friendly staff. Holes in the curtain

10/10

Exceptional

21 Jan 2026

Cristian

Excelente lugar... completamente recomendable.

Leisure Family

4/10

Poor

20 Jan 2026

Misty

The parking is terrible. $24 to self park and you have to pay through an app with QR code. You can only get up the property from the ends of the lot you can’t walk up anywhere in the middle, Front desk was meh. Was not greeted as a Hilton honors member. Was not asked any questions or offered any info about property at check in. Did not receive check out bill until after leaving property. When checking out was not asked how the stay was or told about my bill. The sink in the bathroom was leaking.

Leisure Family

8/10

Excellent

18 Jan 2026

Brianna

Friendly Staff, cute place, good amenities

Bed and pillows were awful.

Overall pleased but may not come back

Leisure

10/10

Exceptional

18 Jan 2026

Christi

Nice

Leisure Self

10/10

Exceptional

06 Jan 2026

Michael

The staff and surroundings were amazing. The staff was friendly and very responsive to any requests I had. As for the surroundings it was beautiful with tall trees surrounding the property giving you the feeling of being in the forest. Great place to stay.

Business_and_leisure Family_with_children

10/10

Exceptional

05 Jan 2026

Christine

Loved everything about this hotel. Nothing beat waking up and sitting on the balcony, enveloped in the fog. It was the perfect distance for those who love windy drives. Staff was friendly and super helpful.

Leisure Partner

6/10

Pleasant

05 Jan 2026

Cody

Rooms and staff were great. Prices for parking and the restaurant were excessively over priced.

Leisure Family

10/10

Exceptional

05 Jan 2026

Joshua

Amiel is always great, and the rooms are always clean.

Leisure Family

10/10

Exceptional

05 Jan 2026

Emmily

Staff was awesome and the surrounding forest area was beautiful! Area was super clean too.

Leisure Family

6/10

Pleasant

04 Jan 2026

Alex

Mold in the bathroom walls

6/10

Pleasant

04 Jan 2026

Alex

Needs to fix mold in the bathroom

Leisure Family_with_children

10/10

Exceptional

02 Jan 2026

Wade

We stayed over Christmas when we visit our oldest daughter and family. Everything was great thank you so much.

Friends_and_family Family

10/10

Exceptional

31 Dec 2025

Jesus

Room was spotless, staff was courteous

Leisure Family

10/10

Exceptional

30 Dec 2025

Sarah

Very beautiful area. This was our second time here and we came again because we loved the area so much!

10/10

Exceptional

30 Dec 2025

michelle

Friendly staff and clean room. Will definitely stay here again!

Leisure

8/10

Excellent

29 Dec 2025

Vanessa

The room was clean and comfortable but we couldnt change the temperature. Overall a good experience.

Partner

8/10

Excellent

29 Dec 2025

Sandra

This Hilton was very nice. The rooms were big and it was super clean. The staff was helpful and friendly. I would definitely stay here again

2/10

Poor

29 Dec 2025

James

I couldn't find my confirmation email, so I called the hotel about my reservation before I arrived. They said they couldn't find a reservation under my name and they were fully booked, so I made another hotel reservation. At that hotel, I discovered an Expedia email that said I DID have a reservation. But when I tried to call the hotel to cancel it, I got disconnected 4 times and when I got a person, she said she couldn't hear me clearly. So I'm afraid I will have to pay for that room as well as the other hotel I ended up staying at.

10/10

Exceptional

26 Dec 2025

Susan Taras

Always a great stay. Clean, professional, and great location. We really enjoyed our holiday!

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

Christopher

Great staff. Comfortable accommodations.

10/10

Exceptional

18 Dec 2025

Sasha

It was a clean room, warm and inviting

Leisure Partner

10/10

Exceptional

17 Dec 2025

Teresa

Wonderful quiet rooms

Leisure Self

6/10

Pleasant

15 Dec 2025

Henry

Room is excellent well clean. Shower excellent pressure, very cozy. Except the bed I give a 0 horrible bedding comfort having a lower back pain from this bedding.

Leisure Partner

10/10

Exceptional

14 Dec 2025

Dorothy

Location was great, close to a lot of restaurants and stores. Love that the property is surrounded by trees. Staff was the best! Quick and easy check-in and check-out. I would 100% come back again!

Leisure Partner

2/10

Poor

06 Dec 2025

MICHELLE

Multiple room moving problems but staff was kind.

10/10

Exceptional

02 Dec 2025

Malinda

Location was great close to the beach and the Redwoods.

Leisure Family_with_children

10/10

Exceptional

01 Dec 2025

Robin

This was one if the nicest and cleanest hotels we have ever stayed at. The staff and service was exceptional. We would stay here again.

Partner

10/10

Exceptional

30 Nov 2025

Susan

Great staff, comfortable room. Enjoyed the stay,

Friends_and_family Family

10/10

Exceptional

30 Nov 2025

Joshua

It’s always great to stay at the Hilton Scott’s Valley. I know the grounds are well maintained, the front desk is always pleasant, and the room will be clean. I just wish they would get rid of the parking fee. Nonetheless, I wouldn’t stay anywhere else when visiting Santa Cruz.

Leisure Self

10/10

Exceptional

29 Nov 2025

Stephen

Whenever we are in the area, we love staying in this wonderful hotel with our fur baby! Great staff, clean rooms and comfortable beds. Very convenient for the 17 yet traffic cannot be heard from the hotel.
We will be be back!

Partner

4/10

Poor

29 Nov 2025

Scott

The bed was extremely uncomfortable making it hard to sleep. The rest of the hotel was fine, but given the main purpose for a hotel room is to sleep, I had to ding the hotel for the awful bed.

Friends_and_family Family

4/10

Poor

29 Nov 2025

Kermit

My wife and I booked two nights. The bed was so hard that neither of us got much sleep the first night, and we both had aches and back pain the next day. We took the loss and ditched the second night.

Leisure

10/10

Exceptional

25 Nov 2025

Alejandro

Habitaciones muy cómodas

Friends_and_family Family

10/10

Exceptional

25 Nov 2025

Emily

We were visiting UCSC so just needed the room to rest and take off to continue exploring. Room was clean and spacious- perfect for my son and me. We knocked out right away- beds were comfy. The outside area looked really nice too- with trees.

Friends_and_family Family

2/10

Poor

25 Nov 2025

Jared

Given wrong room

10/10

Exceptional

24 Nov 2025

Joshua

Jordan at front desk was friendly and helpful. Room and property were excellent as usual.

Leisure Self

10/10

Exceptional

24 Nov 2025

Patrick

Wonderful room, great staff. Made out trip even better.

Leisure Pet

10/10

Exceptional

23 Nov 2025

Kathleen

Staff. Thanks James!

10/10

Exceptional

23 Nov 2025

Diana

I had a great stay! Front Desk was very warm and welcoming, room was clean, and hotel looks great! Very charming look on the outside as well, looks like a castle :)

Leisure Self

4/10

Poor

21 Nov 2025

Dennis

The front desk did not ask for auto information. The next morning there was a notice on my car that there was no record of why I was in my parking lot. Now a firm is trying to collect $75 for me being there. That is not going to happen. Kind of like a SCAM.

Leisure Family

2/10

Poor

20 Nov 2025

Lewis

The property has a serious mildew/mold issue in many of the guest rooms and was unable to provide suitable accommodations so we declined to stay there. My credit card was charged by the property at 10:30 AM way before check in and they were not willing to provide a refund until the wonderful staff at Hotels.com stepped and called the front desk clerk directly.

This property is a disgrace to the Hilton brand - I have been a HHonors member for 30+ years and achieved Diamond status for most of these, but will probably never stay at a Hilton property again unless someone from their corporate office reaches out to me with assurances this will never happen again at a Hilton property.

Friends_and_family Family

8/10

Excellent

19 Nov 2025

Denise

Nice bar

6/10

Pleasant

18 Nov 2025

Xiaopeng

No parking

10/10

Exceptional

16 Nov 2025

Andre

The rooms were clean. The staff was professional and it was very peaceful and quiet. I would stay again without 2nd guessing.

Partner

8/10

Excellent

14 Nov 2025

Katherine

The room was amazing and nice and clean.We were allowed to check in early which was such a blessing.Because we had a wedding at three at p m.The shower pressure was wonderful.The only negative I have is a truck took off around five o'clock in the morning and he revived his engine that it seemed like it was right outside of our bedroom window other than that.It was a perfect stay

Business_and_leisure Partner

10/10

Exceptional

13 Nov 2025

Cindy

Very clean comfortable hotel, close to santa cruz beach and the Red Woods. We enjoyed!

Leisure Friends

10/10

Exceptional

13 Nov 2025

Hak

Very pleasant stay. Zero negative.

Leisure Family

10/10

Exceptional

12 Nov 2025

Joseph

Clean room and lots of space.

Business Family

10/10

Exceptional

11 Nov 2025

Monette

Clean room, friendly staff; easy check-in…

There was a little stain on the sofa in our bedroom and minor ring in the toilet but nothing that is a dealbreaker.

Partner

8/10

Excellent

11 Nov 2025

RICHARD

There's a $18 @ day parking fee. Its an outside company from hotel

Leisure Family

10/10

Exceptional

10 Nov 2025

Phyllis

Excellent hotel stay. I just wish that they had the breakfast buffet open during my stay.

Leisure

10/10

Exceptional

09 Nov 2025

Maurice

We were in the area for UCSC's family weekend. This was our 2nd stay. Everything was awesome from check in to check out. From the front desk staff to the restaurant staff to housekeeping..everyone was friendly and welcoming. We will make this our Hotel of choice when ever we visit the area. Thank U.

Sincerely,

The Canyons

10/10

Exceptional

08 Nov 2025

Kristi

Beautiful hotel, excellent customer service! Will definitely be back!

Leisure Partner

10/10

Exceptional

06 Nov 2025

Irene

Staff. When we checked in, the staff member realized that we had three rooms on different floors. He moved us close together on the same floor. I appreciated that he noticed that.

Leisure Family_with_children

10/10

Exceptional

05 Nov 2025

Irene

Cafe for breakfast. I believe her name was Dawn. She was very attentive to our families.

10/10

Exceptional

03 Nov 2025

Elizabeth

excellent hotel, brilliant friendly staff, loved the lodge lounge area; nice outdoor pool - only tiny flaw no jets in the hot tub - but otherwise 99%

Leisure Family

10/10

Exceptional

03 Nov 2025

Rui

great experience

Business_and_leisure Friends

10/10

Exceptional

02 Nov 2025

Alicia

Room was very clean. Safe very friendly. My family and I felt safe.

Leisure Family

8/10

Excellent

31 Oct 2025

Linda

Spacious clean room

Friends_and_family Family

4/10

Poor

30 Oct 2025

William

1. TV did not work. Called to fix, said they came while we were gone, still did not work. 2. Maids never made up our room or gave us clean towels. 3. No coffee in the lobby unless you pay $4 per cup. 4. They charge for parking $12 per day (no, not valet, when you park yourself.) 5. Not even water to fill our bottles in the lobby the morning we left. 6. No comp bkfst even for Honors members. Bkfst ends up about $20 per person.

Business_and_leisure Family

6/10

Pleasant

29 Oct 2025

Umer

When we entered the room it smelled wet and like shoes and sweat. the carpet was dirty and felt wet. the pillows were super used and flat. We had to ask for extra pillows. We stayed for two nights and as much as i understand the water conservation initiatives and towels were not replaced every day atleast the beds should have been made the trash should have been taken. but no next morning when we came back the hotel it was all messy. it was not a pleasurable or comfortable stay at all.

Leisure Family

8/10

Excellent

27 Oct 2025

Kristy

No matter what we changed the thermostat to the air wouldnt get cooler.

Leisure Family

8/10

Excellent

27 Oct 2025

Cristal

The hotel was fine, and there were some food spots across the street from the hotel, so that was ok as well. But the fact that we were surprised by the parking fee and that it parking wasn't included in the room fee was disappointing to say the least.

Further, we did have an iron mishap but the hotel management did their best to make it right, that was greatly appreciated.

Leisure Family

10/10

Exceptional

27 Oct 2025

Farooq

Good

6/10

Pleasant

26 Oct 2025

Kenneth

Room was very cold. Came into the room it was around 65 degrees tried to turn the heat up,to about 75 degrees it only went up 1 or 2 degrees hotter in 2 days, no one came into the room and gave us new towels or any toiletries, no room cleaning

Friends_and_family Family

6/10

Pleasant

24 Oct 2025

joseph

When I left their was a ticket on my vehicle I took it to the front desk and they said I had to scan it and pay for parking I stated when I checked in their was no mention of parking fees their was a special area with a sign that said in this area you had to pay so I parked out front with no signs thinking that it was free away from any entrance so I placed the ticket in the the trash being it was not disclosed to me.I also had to go to the front desk to get coffee packs for the second morning of my stay as it did not replaced if you want a better rating these 2 items need to be addressed otherwise I was happy but I like when your dog bites you it's time to shoot it

Business

10/10

Exceptional

20 Oct 2025

Travis

Wonderful place great room

6/10

Pleasant

20 Oct 2025

Zachary

Our bed destroyed my back. Everyone is very nice

Leisure Partner

6/10

Pleasant

20 Oct 2025

Jeremy

Room was nice and check in was smooth. Staff was friendly at check in. Heater in the room did not work and the toilet barely flushed. When I told the young man at the front desk in the morning about the heater and toilet, he wasn’t professional or courteous. He said he would let someone know when he was doing what he was working. Didn’t seem to be happy to be at work. Got back to the room in the afternoon and the toilet flushed but the heater was still blowing cold air. I let the manager k ow about it and soon after it was blowing warmer but it never got to the set temperature, and it felt very humid in the room. I did not mention it a third time since it was warmer than the night before and we were leaving in the morning. Other than that, the hotel was nice.

Friends_and_family Family

8/10

Excellent

19 Oct 2025

Walter

Tub out of order. Elevator went out of service.

4/10

Poor

19 Oct 2025

Savannah

Parking was quite easy and check in went smoothly. When we arrived it was dark and we were quite tired so upon entering the room, we made haste to get ourselves comfortable, and in bed as our wedding was the very next day. Upon waking up and having the sun shine into the room, we noticed a red dried substance on the wall that looked to be throw up. As we were on a timeframe to get ready for our wedding, we decided to focus on getting ourselves ready and let the staff know. We let the staff know, but as the morning progressed and we continued to ready ourselves, we did notice multiple other spots that had throw up, including inside the cushions of the couch, the bathroom counter and even in the shower and on the wall outside of the shower. Despite the staff being extremely friendly and apologetic about the issue, it still was not something that we were excited or happy about in the slightest, especially given the amount that we paid to stay in a suite. A more minor note, but still inconvenient, with the price we paid, there was no free-continental breakfast as we have experienced at many hotels including other Hiltons. The options for the paid buffet were quite limited and amenities in the room were surprisingly lacking compared to hotels of lower star rating including no bath robes.

Leisure Family