Name: Sorrento Pool &Suites
Address: Via degli Aranci, 80, 80 1, Sorrento, 80067, IT

6/10

Pleasant

29 Aug 2025

Verified traveler

Not a hotel, but a apartment building with rooms

Self

8/10

Excellent

13 Jul 2025

CLIFTON

breakfast was \"a bit too basic\"

Leisure Family

8/10

Excellent

22 Aug 2024

Margaret

The property was convenient to the sites and train station and it was clean. However it was over priced for what was provided. The room was small and the twin bed was barely more than a cot. The pool was only open for very limited hours, had to wear a bathing cap, could only enter via the bathing house and was very crowded with the condo residents. The listing is misleading that this is essentially a converted apt into 6 small hotel rooms. Also no way to contact the property other than phone and it is not on the sight and doesn't have an answering machine so checking was very challenging with very limited hours and we ended up waiting for hours and had trouble.locating the property and gaining entrance. The listing is misleading and communication is very challenging.

Leisure Family

2/10

Poor

23 Jun 2024

Christopher

Do not waste your time or money here, move on!

The apartments are located in a residential multi storey complex. Owner operates a few apartments and services are limited. The property was advertised with operation pool between June - September. Upon arrival we found on the 31st of May the pool was empty and we were then advised that it would be operational on the 15th of June. The property owner defended his false advertising. The building is in a sad state and presented very poorly. The apartment was on the 1st floor after a special request for a ground floor apartment. The room had very basic furniture and a bed that was uncomfortable that kept coming apart during the night. The bathroom was filthy with lots of mould right across the bathroom floor. We had to request a kettle, spoons and some cups as nothing was supplied. The exterior of the building is extremely run down and quite depressing.

Partner

2/10

Poor

10 Jun 2024

Christopher

Do not waste your time or money here, move on!

The apartments are located in a residential multi storey complex. Owner operates a few apartments and services are limited. The property was advertised with operation pool between June - September. Upon arrival we found on the 31st of May the pool was empty and we were then advised that it would be operational on the 15th of June. So after checking that the property had a pool we were bitterly disappointed to say the least. The property owner defended his false advertising stating that it was operational in June after the 15th and had no remorse. The building is in a sad state and presented very poorly. The apartment was on the 1st floor after a special request for a ground floor apartment over looking the pool. The room had very basic furniture and a bed that was uncomfortable that kept coming apart during the night. The bathroom was filthy with lots of mould right across the bathroom floor. We had to request a kettle, spoons and some cups as nothing was supplied. The exterior of the building is extremely run down and quite depressing.

Partner

10/10

Exceptional

19 Dec 2023

Andris

The staff is amazing, and the people in the property are really nice and very helpful. The contact person of the property Giuseppe, is a wonderful human being, punctual and very professional. I stayed at this place due to my participation at a conference, and the first day suffered from immense jet lag, which caused me to create unnecessary problems for myself. Despite this, Giuseppe was patient, understanding, and extremely helpful. He even came in the rain just to help me resolve particular problems, which were a result of my jet lag and not the property. Toni was also very helpful, and prompt. The staff overall was amazing, and the services were of the same quality. The people living at this property are also quite nice, and always try to help you. Overall, I highly recommend this place.

Business Self

8/10

Excellent

03 Oct 2023

Nicola

Our stay was really good. Excellent location for exploring Sorrento, very clean and lovely staff. The building was authentic and had a lot of character. Security was good. The pool wasn’t open and looked like it hasn’t been for a while. I think you should change the image on the site and advertise guests.

Friends_and_family Family

4/10

Poor

25 Sep 2023

Haley

The room looked cute when we were shown it by Tony but as we looked closer it was obvious the bathroom was not clean. The shower floor was stained and had a rusty stool inside. The grout through the the bathroom was stained and caulking discolored. We didn’t feel comfortable using the shower at all in its condition. The bathroom had double sinks which was very nice but they splashed water everywhere no matter how we adjusted them! The complimentary breakfast was not good. We did appreciate the two balcony’s, the AC worked well and the location was great, five minutes slightly downhill walk to the main part of sorrento. Just as a whole unfortunately it was quite the letdown.

Leisure Partner

2/10

Poor

26 Sep 2022

Roberto

Booking was not honored.

Leisure

6/10

Pleasant

24 Jul 2020

Verified traveler

Ryanair cancelled my flights so I was unable to get to Italy. First time I have used hotels.com and the last. They were not prepared to refund my full payment for a hotel that I was unable to get to and the hotel was only prepared to grant me a 6 month extention should I wish to go this year before December......

Friends_and_family Family

6/10

Pleasant

10 Aug 2019

Mitzi

Only book for 2 people. No rooms for 4 people

This accommodation is a room in an apartment block - not a suite. Nowhere to dry bathers or towels or tea/coffee facilities. It's a nice clean room with comfy beds and a brilliant pool. Location is good too for train and bus or sorrento port. Deal with Tony as the slightest problem you have Guiseppe will say you owe more money. He's abit defensive and unwilling to help. - ...no black out curtains.

Family

8/10

Excellent

08 Aug 2019

Dianne

Good location, friendly service

This is a large residential complex where several apartments are let out for travellers. Tony met us on the day of arrival & was extremely helpful with maps, dining recommendations, & was able to answer all our queries. The apartments are kept immaculately clean, with very comfortable beds & are very secure within a gate & code locked entry.
We received breakfast vouchers at a lovely bakery over the road, but thought coffee & a croissant a bit light with big exploring days ahead.
Shower was great but thought tissues could've been provided in the bathroom. A coffee machine or at least a kettle & some cups/glasses would also have been a nice addition.
Pool area was large, clean & in a pleasant environment & supervised with a guard.
Overall we enjoyed our stay here & are happy to recommend the suites to tourists as they are reasonably priced, serviced daily & central to Sorrento.

Friends

8/10

Excellent

05 Aug 2019

Verified traveler

This property offered what we required. clean, comfortable and near to all the local transport, walking distance from the center or sorrento.

Great find

Leisure Friends

8/10

Excellent

26 Jul 2019

Derek

Finding the place was difficult but nice one we found it.

Friends_and_family Family

8/10

Excellent

14 Jul 2019

Safa

Family with young kids

It was very nice clean convenient and friendly check in. Important to note that this is not a hotel, it is an apartment in an apartment building that is separated into rooms. One area for improvement is there is not enough hanging space for towels/swim suits after coming from the pool. Walking distance to main attractions. Area is very nice.

Family

4/10

Poor

28 Jul 2026

Emil

Skuffende frokost. Er beskrevet som frokostbuffet i annonsen men kun små påsmurte brødskiver, croissanter og boksjuice på plastkopp. Vi hadde forventet spisesal med egg, bacon, frukt osv.

6/10

Pleasant

01 May 2026

Derya

Das Frühstücksbüffet war ein Scherz! Das ist kein Büffet, was angeboten wird. Bucht ohne Frühstück und frühstückt in Lokale vor Ort. Für eine drei Sterne Unterkunft, war das Hotel sauber und Personal freundlich.

Partner

4/10

Poor

30 Sep 2025

Anne-Sophie

Très décevant

Ce n’est absolument pas un hôtel mais un appartement découpé en chambres, sans accueil ni service digne de ce nom (simplement des vidéos pour l’accès). Le petit déjeuner est très pauvre, pris dans l’entrée. La piscine annoncée n’existe pas ou n’est pas accessible. Nous avions payé pour un lit supplémentaire qui a été retiré sans notre accord après la première nuit. L’insonorisation est catastrophique : on entend tout, voisins, couloir, rue… Le seul point positif reste la localisation, proche de la gare et du centre. Pour le reste, une énorme déception : je déconseille fortement.

Friends_and_family Friends

10/10

Exceptional

17 Aug 2021

Arnaud

Excellent

Très bien placé et bon rapport qualité prix. Mention très bien à Giuseppe qui nous a trouvé le tour de Capri le weekend du 15 août en bateau privé et en dernière minute. Accueil et sens du client au rendez-vous. Bravo.

Friends_and_family Family

10/10

Exceptional

21 Oct 2020

Arianna

Loved it!!

Io e le mie amiche ci siamo trovate benissimo, la camera era accogliente e pulita e i due ragazzi che ci hanno accolte sono stati estremamente gentili e disponibili. Eravamo a pochi passi dal centro e siamo anche riuscite a godere della piscina. Fortemente raccomandato!

My girlfriends and I loved this place, the room was cozy and clean and the two guys who greeted us were super nice and helpful. Steps away from downtown, we found the time to also enjoy the pool. Strongly recommend!

Friends_and_family Friends